No one knew how to hook up the trailer to the uhaul. No one knew how the tires tightening should go. The guy told us stop every 15 miles to make sure the tire straps stayed tightened and that wasn't true had us stopping for no reason made the trip much longer.. Training needs to be done in this area. But they were nice and respectfulLakesha H.
Customer Reviews for U-Haul of Brandon
Brandon, FL 33511
(Between Kings Ave and Parsons)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 12/24/2021: 7:00 am - 4:00 pm
- 12/25/2021: Closed
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Martin L.
Customer did not leave a comment.Armentha P.
I got charged 12.35 for gas that I had replaced before returning the truck.Darryl D.
Customer did not leave a comment.Benjamin G.
Customer did not leave a comment.Merrie S.
Excellent customer service some stores should learn from this team.Rafael A.
Customer did not leave a comment.Joshua B.
The man that set up my reservation was fabulous I am very grateful for his kindness.Jennifer W.
I scheduled on the phone and that was the problem. After telling the agent all the info related to the install he quoted me $325. When I arrived for the appointment I was charged $495. That's over 50% higher. The agent had no knowledge of the procedure and could not properly process the info given. The installer Todd at Brandon Fl. Was very professional and respectful to my dilemma however the agents on the phone need training.Jim F.
It becomes very-very crowded and my recommendation would include arriving early. On of the pins on the trailer I rented holding the ramp up is slightly bent, which has the unpinning a little tight to undo on one side. However, this did not affect the operation of the trailer.Eugene H.
Customer did not leave a comment.WILLIAM R.
Customer did not leave a comment.Roger M.
Customer did not leave a comment.THOMAS H.
Customer did not leave a comment.Yash B.
very professional and friendly staffCARLOS R.
Customer did not leave a comment.Pam C.
Customer did not leave a comment.Craig Y.
Customer did not leave a comment.KELLY K.
Customer did not leave a comment.Antonio C.
Guy who checked us in was excellent. I was super impressed with him. Thank you.michelle P.
Customer did not leave a comment.Benedict F.
The truck was poorly maintained, old, and frankly, an accident waiting to happen. For example, there was no safety valve on the fuel filler entry port (the silver tab that the gas nozzle opens when inserted into the tank), so we were exposed to strong gas fumes while pumping gas. There was no cruise control, which is a major inconvenience and frankly expected on a vehicle constructed in 2011. The plastic cover over the driver's side seatbelt was missing, so we scraped or cut ourselves on the exposed metal several times. Given the vehicle's features (manual rolling windows, no power locks, no cruise control, broken gas tank, exposed sharp metal, etc.) I doubted whether this vehicle was actually constructed in 2011 as stated on the sticker.Anthony H.
Customer did not leave a comment.KEVIN S.
Jonathan was great...Douglas L.
Customer did not leave a comment.Crystal B.
Interior of truck not cleaned from previous user.DANNY L.
Service was great and especially since trying to rent a 20' moving truck within 2 says.Daniel M.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Christopher H.
I just wanted to thank the individuals at this location for getting me a trailer with the barn doors. It makes my life so much easier when I'm delivering furniture! I know they had to move some trailers around to get it out out and I really appreciate it!!!Barbara H.
Don't block the rental truck by other rental trucks making it easier for customer to move the rental truck from its parking space.Homer F.
Stop charging so muchChris T.
Customer did not leave a comment.Graham S.
Customer did not leave a comment.gloria L.
Customer did not leave a comment.KEVIN C.
Customer did not leave a comment.Lisa A.
Everybody was very nice and helpful at this location.lorant L.
Customer did not leave a comment.CRYSTAL B.
Keep that awesome team employed!!Osceola W.
Customer did not leave a comment.Alejandrina R.
Customer did not leave a comment.Trayvaughn J.
Customer did not leave a comment.Delisa R.
Customer did not leave a comment.Kevin C.
Everyone was friendly and helpful would definitely recommend this locationWilliam D.
Customer did not leave a comment.THOMAS C.
Customer did not leave a comment.CARLA M.
Customer did not leave a comment.Karen F.
Customer did not leave a comment.Karen F.
Customer did not leave a comment.Ralph O.
Nothing!!! All excellent.Carlos B.
Customer did not leave a comment.Cynthia N.
Customer did not leave a comment.michael T.
Customer did not leave a comment.Michelle S.
Customer did not leave a comment.Ingrid R.
Some employees are really rude and dealing rough alsoSiri C.
Customer did not leave a comment.JACOB F.
After hour check in sucksCorey G.
Customer did not leave a comment.John G.
Staff was very friendly & knowledgeable . Would definitely return to this location when having to move again.Lynda S.
Customer did not leave a comment.JAMES P.
Customer did not leave a comment.Charles P.
very professionally run, very helpful when I dropped off.Joel S.
Everything was greatJose C.
It was fast and easy with the online pick and drop.Jason F.
Customer did not leave a comment.Steven E.
I ended up being over priced on my original order on same reservation I booked a $19.99 van with all the fixings . It should of come out, no more than ,$50 and I ended up with truck and pain more than $100. I would of been better with another company.Cesar M.
Customer did not leave a comment.Daron W.
Customer did not leave a comment.Monte S.
Excellent customer service, and pretty fast !!!!!!Wilfredo G.
Customer did not leave a comment.Laura E.
The support staff was very helpfulBrad C.
Customer did not leave a comment.Richard W.
Customer did not leave a comment.VICTORIA J.
Customer did not leave a comment.Norris A.
Fast and efficient service. Very rare these days. Thank you!Donna P.
Checar las mantas antes de salir ...Jose O.
Customer did not leave a comment.Michael L.
Customer did not leave a comment.Robert C.
Customer did not leave a comment.peter B.
Trailer should be ready when the customer gets there to pick it up and not have to waut for the mechanic to go over it to make sure it is usable.lee D.
Customer did not leave a comment.Brenda Z.
Customer did not leave a comment.Ronda M.
Customer did not leave a comment.Alan M.
Customer did not leave a comment.Michael E.
Customer did not leave a comment.MONICA G.
Customer did not leave a comment.Reginald W.
Dropped off after hours. Only complaint I have is that the key drop isn't noticeable. It was hard to find.Robert J.
Keep up the good work.Enrique L.
Customer did not leave a comment.Stephen G.
I've used at this location before however I was most impressed with the way I was treated. The young man went out of his way to make sure that everything was excellent. I will be using this location again.Gaylen K.
Great,so fast.1 2 3 I'm done.They were very nice to me.I don't think I was there more than 5 minutes.cheryl B.
Customer did not leave a comment.luc T.
Customer did not leave a comment.Naomi P.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.Lillian S.
Customer did not leave a comment.Kelli S.
There were several previously damaged areas on the outside and inside this cargo van but the pictures in the acceptance app depicted a brand new vehicle. Declining the acceptance of the images did absolutely nothing and just resetarted the process. I purchased the additional coverage and the rep said that I could disregard all the damages. However, the fine print said that I could still be liable for the first $150. Something not entirely legal about this IMO as either I am fully insured or not!Gabor K.
Staff is efficient, helpful and very friendly.RAMIRO C.
Customer did not leave a comment.Eric D.
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