Comentarios de los clientes para U-Haul of Brandon

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul of Brandon

Clasificación general:

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Earl K.
Clasificación:

The van smelled like an animal was in it my daughter had an asthma attack

Rafael A.
Clasificación:

I scheduled online a 26 ft truck and for some reason I was down graded to a 20 and if it wasn't for a young lady named krystal which was able to accommodate me into a 26 I would've lost my moving crew. Now that's what I call skilled excellent customer service and that's also counting all the other employees which were spectacular at making sure I was accommodated correctly. Thank you to all of them

Jon K.
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El cliente no dejó un comentario.

Juan R.
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Excellent customer service. Everyone was friendly.

Santos G.
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El cliente no dejó un comentario.

Alex P.
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My original drop off location was 8017 US-301, Riverview FL 33578. I went to that location to return the equipment and it was a disaster, there was no set way in/out of the parking lot so I was stuck on HW301 with the trailer blocking traffic and getting yelled at. The employee there told me they wouldn't accept the trailer because they didn't have room and told me the nearest drop off location would be the one at 377 Brandon Bl. The employees at Brandon Bl were much more organized and helped me quickly. This mishap by the original drop off location cost me time/gas and frustration and there needs to be more organization if a location is selected to be dropped at and is no longer accepting equipment.

Cheryl V.
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El cliente no dejó un comentario.

Richard A.
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El cliente no dejó un comentario.

Caroline G.
Clasificación:

Tony Sellars at this location was great and went out of his way to help but the other gentleman that was working next him was not helpful at all. We are so glad that we had Tony and not the other person. The inside of the truck was not so clean and there was sticky stuff in one of the cup holders which i cleaned out and that is why the score is what it is. I want to say it once more but Tony Sellar was great!

Brandon B.
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El cliente no dejó un comentario.

Lindsey T.
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Great customer service, Great workers and GREAT service!

ARINN H.
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This place is a complete joke. You need to stop partnering with them. The lots is PACKED full of trucks and trailers with Barry enough rooms for customers. The customer service area is a complete mess, unorganized and dirty. When I went in to tell them I was there to drop off, they told me they didn't have room for the trailer (12 x6). Mind you, it was already scheduled. I had just finished a 9 hour drive, unloading a trailer, and was ready to be finished with the process. The older lady who worked there told me to call another place down the road to see if they had room. I responded no, it's in my paperwork that this is where I am returning it. She ignored me, continued to say they were full, and gave me the number to corporate to call and figure out where I could return it. She didn't offer to call them, just expected me to figure it out. Had I been strong enough to lift the trailer off my hitch myself, I would have dropped it in the middle of their already congested lot. It's one thing if you cannot honor a reservation, but to essentially tell me “tough sh*t call corporate to find somewhere else” is totally unacceptable. I ended up having to drive somewhere TWENTY MINUTES away to drop it off. I will never rent with uhaul again because of this business.

amber M.
Clasificación:

Did not have what I reserved and gave me a bigger truck which made it harder to maneuver in my community. Customer service was awful. Did not speak to me for several mins while he grew agitated on the computer. When I asked what was wrong he told me to wait while he made phone calls to look for a truck and see if someone else wanted the same size truck I requested but was wanting to change the time of their pick up to later. Then he asked the other customers if they were checking in. He helped two more people while he asked me to step aside and wait. I was then told he did not have a truck for me and I needed to wait for one to come in or take the larger truck. I had made my reservation weeks in advance and was not happy with this place. I will not return as a customer and will tell all my friends not to use this location as well.

Jeff P.
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El cliente no dejó un comentario.

James H.
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Delivery service! Just kidding. I'll give you a Google Maps and Play review. Maybe next time I use your service, I'll get a nice coupon. Thanks and stay safer!

JOHN S.
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El cliente no dejó un comentario.

mohankumar V.
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El cliente no dejó un comentario.

Bruce M.
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I reserved a pickup and none where available had to take a van

Kendell W.
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El cliente no dejó un comentario.

Neal C.
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last minute exchange of cargo vans, John was very helpful. Had a better experience than expected. Thanks.

Carole F.
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El cliente no dejó un comentario.

Dominic L.
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El cliente no dejó un comentario.

Randall S.
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El cliente no dejó un comentario.

Tammy S.
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El cliente no dejó un comentario.

Jazmine P.
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El cliente no dejó un comentario.

Angel M.
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I was over charged however, was refunded immediately. Thanks again!

john R.
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El cliente no dejó un comentario.

Richard P.
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El cliente no dejó un comentario.

EDMOND W.
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El cliente no dejó un comentario.

LARRY B.
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Tony and the Asst Mgr (Lady) were ESPECIALLY helpful : )

Marian E.
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Very friendly and helpful

Brian G.
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This place is great, always have what I need say of and I even had the truck for a week more then expected I do apologize for any inconvenience.

Brian M.
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El cliente no dejó un comentario.

David B.
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El cliente no dejó un comentario.

Jim E.
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El cliente no dejó un comentario.

Christian F.
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El cliente no dejó un comentario.

Travis C.
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Nothing, easy drop off.

William M.
Clasificación:

hire more associates

WILMA C.
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El cliente no dejó un comentario.

Billy G.
Clasificación:

This location was great, but it was not my original drop off location. My original drop off location at Lithia Market in Brandon, FL would not take my uhaul even though that was where I was supposed to take it. And they were very rude.

Raymond L.
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First rate people treating customers as first rate people. Corporate offices should be proud.

Rafael M.
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Give same service like give to us thank you

Luis A.
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Everyone was great! I'll definitely be back!

Kush P.
Clasificación:

Slow

Brian Y.
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El cliente no dejó un comentario.

Nathaniel B.
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El cliente no dejó un comentario.

Josh B.
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El cliente no dejó un comentario.

Steven F.
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Better Parking space setup. Not alot of room to move around when picking up and dropping off equipment. The GPS marking sends the customer to the yard behind the building as well.

Jimmy S.
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El cliente no dejó un comentario.

Steven E.
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El cliente no dejó un comentario.

MARION M.
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El cliente no dejó un comentario.

Eric O.
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El cliente no dejó un comentario.

Gwelda A.
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Always good service.

James G.
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The entire process was great. The staff was very helpful and professional.

Rocio R.
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👌

Ha T.
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El cliente no dejó un comentario.

Fred B.
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Very nice man took care if turning in my trailer.

Mary B.
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El cliente no dejó un comentario.

Martin R.
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I was asked for a reference when renting when I have rented out of state and haven't needed to. I was given an RV trailer from the back which looked rusted out above the tires with leaves on top and inside when there was a better looking one up front. When I returned the RV trailer the parking lot had trucks parked in all different directions.

BARBARA G.
Clasificación:

The vehicle did not have trash in it, however it was very evident that someone had smoked heavily in it as the inside windshield was heavily smoke covered as was the windows and dashboard area. And it was very smoke smelly inside the cab area of the truck.

inis L.
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Great customer service

James L.
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El cliente no dejó un comentario.

James H.
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The wait time to contact you through telephone services are very, you might say slow, maybe 15 minutes. Other than that, I rate you at 4.9 stars.

Eddy N.
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I made my reservation online. It was easy and quick. Arrived to pick up trailer and was attended quickly and efficiently. Staff members even installed and secured the trailer for me. Amazing service all around!

Roger M.
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We arrived a bit early for pick-up, but were able to get our trailer right away.

Juan G.
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El cliente no dejó un comentario.

Dan H.
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El cliente no dejó un comentario.

Euphina S.
Clasificación:

Exceptional service!!! Keep it up!

scott L.
Clasificación:

Nothing to improve.

Matthew M.
Clasificación:

El cliente no dejó un comentario.

Logan P.
Clasificación:

El cliente no dejó un comentario.

Horace R.
Clasificación:

El cliente no dejó un comentario.

Michael S.
Clasificación:

El cliente no dejó un comentario.

John H.
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The truck was absolutely gross. 5 lysol wipes turned from white to black in seconds. Do you guys even have covid protocols? I had to clean the whole truck with a respirator on just to feel disgusting.

JUAN C.
Clasificación:

El cliente no dejó un comentario.

Wesley C.
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El cliente no dejó un comentario.

MARIA R.
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Great customer services. Everyone is very helpful and knowledgeable.

Phillip B.
Clasificación:

El cliente no dejó un comentario.

Julian P.
Clasificación:

El cliente no dejó un comentario.

ERIC N.
Clasificación:

El cliente no dejó un comentario.

Regina C.
Clasificación:

The truck wasn't as clean as I thought it should have been. I was advised it was cleaned with disinfectant cleaners, I'm not so about that. Also I Did Not like a picture was taken with the rep's phone of my Driver License. I think there should be another way to get my D/L information. With everything that's going on how identity theft is at a high rate.

michele D.
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I personally had a good experience, no changes needed from my point of view

Kiritkumar P.
Clasificación:

overall excellent service.

Kerri S.
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El cliente no dejó un comentario.

Michael C.
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El cliente no dejó un comentario.

Ravichandran T.
Clasificación:

El cliente no dejó un comentario.

Karen L.
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El cliente no dejó un comentario.

HELIO C.
Clasificación:

The drop off time was terrible! The person where I picked up the trailer said I could drop off at any u-haul representative, I spent 2 hours looking for FOUR representatives bf I arrive in Brandon bc the others, or they weren't representatives anymore (and u-haul website weren't updated) or they said they wouldn't pick it up bc "it wasn't the correct procedure". It needs to be standardized to avoid problems to the customer!

michelle L.
Clasificación:

My total experience was exceptional.

Richard B.
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El cliente no dejó un comentario.

Lamarr H.
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Do not change a thing everyone was polite and very prompt it's definitely one of the better locations

Frederick S.
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El cliente no dejó un comentario.

Christopher K.
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El cliente no dejó un comentario.

ELISHA D.
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El cliente no dejó un comentario.

linda T.
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El cliente no dejó un comentario.

Shakela R.
Clasificación:

Even though it was busy, I was helped immediately picking up and dropping off. They were great!

Daniel W.
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El cliente no dejó un comentario.

JAMES ELVIN D.
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El cliente no dejó un comentario.

kelley B.
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El cliente no dejó un comentario.

Shayla C.
Clasificación:

I'm BEYOND upset. I was charged for 2 additional days when I returned the trailer the EXACT SAME DAY before the return time of 6:30 pm. No one has contacted me to resolve this issue

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