Mercedes was a great help and very nice. I've rented from here before and they are a great team
Todd S.Customer Reviews for U-Haul of Boynton Beach
Testimonials From Recent Customers
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Very Professional Management & Staff......
albert P.They did everything they should do. No complaints out of me. Gracias
James B.great service
HELIO P.Pins on gate were worn had bungi gate so as not to rattle like crazy
vernon T.Thanks for the great service
ISABEL P.It works well for me just the way it is
Leslie B.I Reserved online and paid. I would have been in and out in 15mins but had some lady asking stupid questions about where to sell her trailer hitch? She took up 30 mins and the staff was trying to help her out but there's no helping stupid.
Jeff F.The two locations that were given to me for returning the trailer did not want to accept the return. So i googled U Haul and found the location on Federal Highway. They graciously accepted the return.
LUIS M R.I told that I need to drop off the truck in North Miami and the clerk set a location in broward county. I do not note this until I tried to return in North Miami and they told me fhat will be 200 dollars fee ….
Gerardo D.The location was ok because it was convenient. The staff were not fantastic. My vehicle wasn't inspected. The safety chains were not applied correctly, they were left long enough to strike the ground. I turned the trailer in a day early and was not given a credit.
Scott S.Need parking if you have to leave your car to up uhaul staff very is very friendly. Very helpful
isha G.Outstanding experience. Staff was helpful and professional .
Philippe B.It was the easiest vehicle rental experience I have had
Vincent R.No negative comments. The staff helpful and well educated with products available. Quick to getting me going both at pickup and drop off. Gracias
Daryl S.Nothing but high marks for these people at this location
Andrew M.Always professional....
TERRY W.Great experience. Easy online reservation. Good customer service. Good value.
Todd W.I wouldn't change a thing: I have to say that I received STELLAR PROFESSIONALISM from the young lady who assisted me named Mercedes! I think she could tell it was my first ‘UHAUL' experience. I was a bit indecisive of my needs, but Mercedes was beyond patient and very accommodating. Not to mention the young fellow was also helpful. This store really impressed me; I had to share…of course!
carolyn S.Charged $1.00 per mile for 6 miles over the 71 alloted. Thought it was .39 cents
Jennifer W.Would never recommend u haul to anyone again. This terrible location charged me for 100 miles, I had the truck for 2 hours. Not to mention I used less than a quarter tank of gas.
Kez S.The staff were very pleasant to deal with and they were helpful during the process. Thanks.
David W.Did everything on line it was fast and super easy. I showed up and was 2nd in line and in 15mins I was out the door. The truck ran great and was clean, when I returned they checked fuel and Mileage and sent me a e-receipt and it took 10 mins. Gracias
Jeff F.Did not help with the malfunctioning of the brake lights. Did not help with the off loading of the trailer.
Sherry Z.My overall experience with Uhaul had been great but this recent return was unsatisfactory. I failed to check the vehicle in after hours and was charged an additional after hours fee even though the vehicle was brought back before the 24 hour period. I have returned equipment back at other locations and was not charged for not checking in a uhaul.com/share. Although I asked the manager at this location to as a courtesy to waive or refund, she refused. I should have at least been granted the refund this time considering the time I had to wait to pick up the vehicle due to no one in the office at the time of pick up. I literally waited 20 minutes before someone came in but I was patience and understood the situation with other units returning. Now that I am aware, I won't be visiting this location unfortunate. Thank you, S. Britt
Spencer B.Free coffee at all stores
Victor M.Miss Adele was so friendly and helpful. I thankful for the service she gave me. I really appreciate her customer service. She deserves an A+.
Vedline A.Demetrius and his team were awesome! They worked so quickly and efficiently. I will definitely use this location again if the need arises.
Michael G.Ya'll have it goin on
James S.The truck was shaking when driving, needed maintenance. The truck was not ready when promised, the accessories ordered were not available. (Eg. Dolly etc)
Peter S.It was a very good experience as usual I have used this location multiple times and never had any issue. Very friendly staff the young lady in the office was great wouldn't use any other location thank you
Steve W.It was seamless transaction. Everyone at this location was friendly and knowledgeable.
Michael R.The actual price was $100 more than was quoted. When making the reservation I specifically asked for the price to install both the hitch and wiring and was given a quote. When I showed up they told me the quote didn't include wiring but that they would do it. It wasn't until they called to tell me it was done that they told me the new price - $100 more. Very shady and deceitful. Definitely would NOT recommend just because of that!!!
Larry T.I was disappointed that my original reservation was not available when I arrived ( Belvedere Rd. location). When I tried to call the number provided I waited over 15 minutes and then got disconnected. Thank goodness your online site works well and provided me with a reasonable alternative that worked out well. The Boynton Beach location is well stocked and has excellent customer service.
Ana M.we rented a furniture dolly. They only had one available and it was the same inexpensive one you can purchase for $20 which is a great price. However, the quality is not the same and the wheels are not as big and sturdy with as much clearance as the professional/metal ones we usually rent. I recommend you have more professional ones on site at a location that big. The smaller ones are not not nearly as effective and can be a lot more difficult as any bumps in the road/hallway cause the items on the dolly to become disengaged or come off much more easily. This was very frustrating. Location is excellent. Service great. Everyone nice. Info is just an FYI....
FREDERICK J.NOTHING--IF YOU TREAT EVERY CUSTOMER LIKE I WAS TREATED--IT DOES NOT GET ANY BETTER--KEEP UP THE GOOD WORK
FRANCIS M.Not be so busy
Leslie B.All team members at the site were friendly and helpful.
Eugene M.Was just amazed that you were able to be accommodating on a holiday weekend! Gracias
Jan O.The location of the actual drop off was friendly however, this was not the initial drop off location because the original address I selected did not exist with a uhaul store. This store was nice enough to find out if we were able to drop off our truck here without being charged the $500 fee. However the location of 639 E ocean ave, Boynton Beach Fl 33435 does not exist and was a major inconvenience. I will not be considering to use uhaul again.
David T.The guy that checked us out had “owner†on his name tag. He was acting like it was his first day of the job. Took 40 minutes for us to check out our truck. Long line behind us. They were saying that was typical of this location.
Todd M.Not be so busy when i get there, LOL
LeslieG B.Adele waited on me at the counter and gave me and the lobby full of people at 9am July 4th the absolute best customer service that I have received in the past decade. She was alone at the counter but chose to wait in three customers at a time utilizing all three available work stations at the counter. Outstanding Customer Experience, she deserves to be a manager and trainer for your company. The world needs more people like Adele!!!!!!!!
David K.It's always a pleasure to use this uhaul location very knowledgeable and informative staff.
Grebert E.safer process to return equipment, out of main road.
Rudwin A.They don't treat me good in order to refer a friend there if I have the chance to encourage people not to deal with this store, I will do it every day.
Louis K.We were charged a early dropoff fee of $20. Our internet access was not operational when We were at your location last night. We made sure to have the truck filled above the gas return limit. I've NEVER had any charges in the past. We were attempting to avoid any extra charges ESPECIALLY during this COVID-19 and HIGH inflation period in Our Country. *We are over 65 years of age and a Military Family. Please help... Thank YOU
theodore M.I requested a cargo van and there were three on the lot. They told me,a cargo van wasn't available. So they gave me a 10 ft which was more money. When I returned, the same three cargo vans were parked in the same space. I won't go back there again
David K.Employees were extremely helpful at pick-up and drop off. I will definitely rent from this location again.
Samuel Y.They help me when I need it
manny M.I originally was going to do self check out, over my mobile device. But it really wasn't working. The employee at the U-Haul office was absolutely wonderful. He took care of everything, was knowledgeable and quick. He made the experience receive five stars.
Patrick A.Keep up the excellent service!
Anitra B.