Customer Reviews for U-Haul of Boulder

6,635 reviews

4640 N Broadway   Boulder, CO 80304
(HWY 36 and North Broadway)

(303) 442-2655

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(303) 442-2655

4640 N Broadway
Boulder, CO 80304
(HWY 36 and North Broadway)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

REINER K. 
Rating:
5.0

Customer did not leave a comment.

FRANK F. 
Rating:
5.0

Customer did not leave a comment.

JERRY H. 
Rating:
5.0

Customer did not leave a comment.

Joshua D. 
Rating:
5.0

Customer did not leave a comment.

Daniel A. 
Rating:
5.0

Customer did not leave a comment.

Zach G. 
Rating:
5.0

Phenomenal, as usual. These guys are great.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

HANNAH N. 
Rating:
5.0

I still haven't received a receipt by email? Tim Newberg Boulder 720 668 5000

TIMOTHY N. 
Rating:
5.0

Great service! Thanks!

Ashley G. 
Rating:
5.0

Customer did not leave a comment.

ERNEST V. 
Rating:
5.0

Best experience ever at a UHaul

Jennifer F. 
Rating:
5.0

Josh was on the ball. He was efficient in the administration of the vehicle. Responsive and available upon return. The best service at this location in 20 years.

John W. 
Rating:
5.0

Turning the truck back in was as easy and efficient, Moving my Daughters to a new city was easy. As it turned out the drop off location was just across the street from where we unloaded their stuff!

LORIN S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY C. 
Rating:
5.0

Jason made exceptional efforts to accommodate and to allow my rental to go without a hitch. Great staff made for great service!

WILLIAM B. 
Rating:
5.0

None for drop-off/return. This location also did not have pads for a move four months.

Patrick D. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO I. 
Rating:
5.0

I'm highly satisfied with the service

ELISETE O. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

CHELSEA G. 
Rating:
4.0

Delivery driver was great suggesting the best place for container drop.

Cindy J. 
Rating:
5.0

Customer did not leave a comment.

Allen R. 
Rating:
5.0

Customer did not leave a comment.

Marcos V. 
Rating:
5.0

Without a doubt the best U-Haul experience we have ever had. Andrew is fantastic! In the future, we will only go to this location because of Andrew.

Suzanne H. 
Rating:
4.0

Everything was satisfactory.

jeffrey M. 
Rating:
4.0

Customer did not leave a comment.

Leo L. 
Rating:
4.0

Customer did not leave a comment.

KIANA F. 
Rating:
5.0

Customer did not leave a comment.

BREANNA S. 
Rating:
5.0

Customer did not leave a comment.

Janice B. 
Rating:
5.0

Customer did not leave a comment.

MURRAY H. 
Rating:
5.0

Customer did not leave a comment.

SAM W. 
Rating:
5.0

Customer did not leave a comment.

MARK L. 
Rating:
5.0

Customer did not leave a comment.

YOVANY H. 
Rating:
5.0

Staff and van were both fantastic

JAMES M. 
Rating:
5.0

Exceptional personable and professional service. Provided detailed explanation of how to use trailer hitch. Andrew, the manager, went out of his way to provide outstanding customer service.

WILLIAM H. 
Rating:
5.0

The employees are honestly the best. They are so nice and so down to earth

Jorge S. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

INGRID MARIA B. 
Rating:
5.0

The person who helped could not have been nicer or more efficient. Got me on the road in minutes. Thank you!

ERIC A. 
Rating:
4.0

Super friendly staff!

Travis G. 
Rating:
5.0

Great experience The 25 year old gentleman that helped me get my connector to work was amazing and went way beyond what he had to do to get me on the road! Very impressive young man!!!

HARRY M. 
Rating:
5.0

Very helpful

CHESTER H. 
Rating:
5.0

Jason is great to work with! He made The rental simple and also went the extra mile in customer service.

LOUISE M. 
Rating:
3.0

The rentals were all dirty on the outside need to be washed

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

Jon G. 
Rating:
5.0

Consistently good service even when they are stretched thin by being short-of-staff.

STEPHEN O. 
Rating:
5.0

Customer did not leave a comment.

RICKY T. 
Rating:
5.0

Customer did not leave a comment.

JASON K. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA G. 
Rating:
5.0

Customer did not leave a comment.

EDWARD W. 
Rating:
5.0

Customer did not leave a comment.

Theresa H. 
Rating:
5.0

Customer did not leave a comment.

ROSS P. 
Rating:
5.0

Customer did not leave a comment.

JASON K. 
Rating:
5.0

Perfect service; perfect vehicle; perfect price! 5-stars.

MICHAEL E. 
Rating:
5.0

Customer did not leave a comment.

SUSAN E. 
Rating:
5.0

Customer did not leave a comment.

Ron M. 
Rating:
5.0

keep doing what your doing things are good

Theresa H. 
Rating:
5.0

Customer did not leave a comment.

Manuel M. 
Rating:
4.0

Customer did not leave a comment.

Steve G. 
Rating:
5.0

The staff at the Boulder location are fantastic. The have always been friendly and helpful.

Tyler H. 
Rating:
5.0

Customer did not leave a comment.

RANDY S. 
Rating:
5.0

Customer did not leave a comment.

JASON R. 
Rating:
5.0

Customer did not leave a comment.

Joshua C. 
Rating:
5.0

Customer did not leave a comment.

Natalie G. 
Rating:
5.0

Staff is friendly and competent. Had a good experience.

SHERYL M. 
Rating:
5.0

Open earlier

CHRISTOPHER F. 
Rating:
5.0

This Uhaul branch is tops. Chill and easy and efficient and fair.

CAROL B. 
Rating:
5.0

I had to pick up a table for my wife on short notice. Easy reservation online. Quick check out and no problem returning the truck afterhours.

Douglas P. 
Rating:
5.0

Good communication

WOLF E. 
Rating:
5.0

Customer did not leave a comment.

RALPH B. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

Customer did not leave a comment.

Devin R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Stephen L. 
Rating:
5.0

Customer did not leave a comment.

KATIE G. 
Rating:
5.0

NOTHING! you can't beat PERFECT!

CHRISTOPHER K. 
Rating:
2.0

Customer did not leave a comment.

JOHN K. 
Rating:
4.0

Customer did not leave a comment.

Enio R. 
Rating:
5.0

Business runs lean and waiting for multiple customers to be served are common

Paul S. 
Rating:
5.0

Great customer service and help! My experience was great !

Heather U. 
Rating:
5.0

Customer did not leave a comment.

bill M. 
Rating:
5.0

General Manager at the North Boulder location was excellent, friendly and knowledgeable.

Theo M. 
Rating:
5.0

Customer did not leave a comment.

CHAD S. 
Rating:
1.0

Make sure the trailer is repaired and maintained before sending it out.

Matt N. 
Rating:
5.0

Customer did not leave a comment.

SHANE R. 
Rating:
5.0

Customer did not leave a comment.

ERIC Y. 
Rating:
5.0

Nice smooth experience great customer service

Benjamin S. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN A. 
Rating:
1.0

The wrong box number was entered into the system when I picked it up. This had a cascading effect that resulted in our box arriving 11 days late. We spent more time trying to resolve everything than it took to fill the box. This was made worse by the fact that we had to repeatedly follow up on every snag along the way. Perhaps your database could make it easier to correct such an issue instead of having to generate a new reservation. The woman that delivered our box to our destination was great!

WENDY S. 
Rating:
3.0

Communication about costs was not clear. The amount of add-on taxes and fees was way over the estimate! There was no clarity about how much gas needed to be added. It was rented with an unclear amount of gas in the tank, based on an arbitrary mark on the receipt. I added gas enough to guess what this amount was since it was not clear. Then I was charged $26 to "fill up to that mark". This is highway robbery!! If you expect customers to refill the tank, you need to start at full tank so that customer knows how much they have used.

DONNA D. 
Rating:
4.0

Cruise control

pat R. 
Rating:
1.0

Got the wrong equipment and was told that the correct equipment was not available even though I reserved it weeks in advance. Spent hours on hold and got nowhere. Recived a smaller truck than I reserved. Then the equipment I received was defective. The trailer lights didn't work and was given a spare fuse and that did last 10 seconds and the employee did not want to show me how to correctly tie-down the vehicle to the transport trailer

JASON D. 
Rating:
1.0

The moving company you referred me to, Proper Form, damaged a $1,200 item, and is refusing responsibility. I would expect a respected company like U-Haul to make referrals to qualified companies. I am extremely disappointed. I will never use U-Haul again. I will use Penske from now on.

FREDERICK HUGH J M. 
Rating:
2.0

Did truck share 24/7. Still had to go inside to get the keys. The counter guy was awkwardly hitting on a girl that kept rejecting his offers. However he kept asking her to go out that night with him. When she was done he followed her out leaving us waiting for keys that were supposed to be quickly available and another couple waiting to buy boxes. My equipment had greaser food finger prints all over the buttons and what appeared to be soda splattered on the side of the passenger seat.

AUSTIN T. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO C. 
Rating:
5.0

Customer did not leave a comment.

NICK H. 
Rating:
5.0

Customer did not leave a comment.

ALAN W. 
No reviews have been submitted for this location.

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