Customer Reviews for U-Haul of Boulder

6,573 comentarios

4640 N Broadway   Boulder, CO 80304
(HWY 36 and North Broadway)

(303) 442-2655

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(303) 442-2655

4640 N Broadway
Boulder, CO 80304
(HWY 36 and North Broadway)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Cambio de propano
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The staff at the Boulder location are fantastic. The have always been friendly and helpful.

Tyler H. 
Rating:
5.0

Customer did not leave a comment.

RANDY S. 
Rating:
5.0

Customer did not leave a comment.

JASON R. 
Rating:
5.0

Customer did not leave a comment.

Joshua C. 
Rating:
5.0

Customer did not leave a comment.

Natalie G. 
Rating:
5.0

Staff is friendly and competent. Had a good experience.

SHERYL M. 
Rating:
5.0

Open earlier

CHRISTOPHER F. 
Rating:
5.0

This Uhaul branch is tops. Chill and easy and efficient and fair.

CAROL B. 
Rating:
5.0

I had to pick up a table for my wife on short notice. Easy reservation online. Quick check out and no problem returning the truck afterhours.

Douglas P. 
Rating:
5.0

Good communication

WOLF E. 
Rating:
5.0

Customer did not leave a comment.

RALPH B. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

Customer did not leave a comment.

Devin R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Stephen L. 
Rating:
5.0

Customer did not leave a comment.

KATIE G. 
Rating:
5.0

NOTHING! you can't beat PERFECT!

CHRISTOPHER K. 
Rating:
2.0

Customer did not leave a comment.

JOHN K. 
Rating:
4.0

Customer did not leave a comment.

Enio R. 
Rating:
5.0

Business runs lean and waiting for multiple customers to be served are common

Paul S. 
Rating:
5.0

Great customer service and help! My experience was great !

Heather U. 
Rating:
5.0

Customer did not leave a comment.

bill M. 
Rating:
5.0

General Manager at the North Boulder location was excellent, friendly and knowledgeable.

Theo M. 
Rating:
5.0

Customer did not leave a comment.

CHAD S. 
Rating:
1.0

Make sure the trailer is repaired and maintained before sending it out.

Matt N. 
Rating:
5.0

Customer did not leave a comment.

SHANE R. 
Rating:
5.0

Customer did not leave a comment.

ERIC Y. 
Rating:
5.0

Nice smooth experience great customer service

Benjamin S. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN A. 
Rating:
1.0

The wrong box number was entered into the system when I picked it up. This had a cascading effect that resulted in our box arriving 11 days late. We spent more time trying to resolve everything than it took to fill the box. This was made worse by the fact that we had to repeatedly follow up on every snag along the way. Perhaps your database could make it easier to correct such an issue instead of having to generate a new reservation. The woman that delivered our box to our destination was great!

WENDY S. 
Rating:
3.0

Communication about costs was not clear. The amount of add-on taxes and fees was way over the estimate! There was no clarity about how much gas needed to be added. It was rented with an unclear amount of gas in the tank, based on an arbitrary mark on the receipt. I added gas enough to guess what this amount was since it was not clear. Then I was charged $26 to "fill up to that mark". This is highway robbery!! If you expect customers to refill the tank, you need to start at full tank so that customer knows how much they have used.

DONNA D. 
Rating:
4.0

Cruise control

pat R. 
Rating:
1.0

Got the wrong equipment and was told that the correct equipment was not available even though I reserved it weeks in advance. Spent hours on hold and got nowhere. Recived a smaller truck than I reserved. Then the equipment I received was defective. The trailer lights didn't work and was given a spare fuse and that did last 10 seconds and the employee did not want to show me how to correctly tie-down the vehicle to the transport trailer

JASON D. 
Rating:
1.0

The moving company you referred me to, Proper Form, damaged a $1,200 item, and is refusing responsibility. I would expect a respected company like U-Haul to make referrals to qualified companies. I am extremely disappointed. I will never use U-Haul again. I will use Penske from now on.

FREDERICK HUGH J M. 
Rating:
2.0

Did truck share 24/7. Still had to go inside to get the keys. The counter guy was awkwardly hitting on a girl that kept rejecting his offers. However he kept asking her to go out that night with him. When she was done he followed her out leaving us waiting for keys that were supposed to be quickly available and another couple waiting to buy boxes. My equipment had greaser food finger prints all over the buttons and what appeared to be soda splattered on the side of the passenger seat.

AUSTIN T. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO C. 
Rating:
5.0

Customer did not leave a comment.

NICK H. 
Rating:
5.0

Customer did not leave a comment.

ALAN W. 
Rating:
5.0

Nothing, service WA excellent,fast and efficient. Very nice people to do business with.

JEFFREY P. 
Rating:
5.0

Great service at the desk and in the yard. Very friendly and helpful staff. Quick service in/out... Thanks guys..!

ROD W. 
Rating:
5.0

quick and efficient - no hassles!

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

Tom S. 
Rating:
5.0

Everything was great - efficient and friendly

George B. 
Rating:
5.0

I rent frequently/consistently from this U-Haul location (4640 Broadway, Boulder CO 80304) and they always provide great service and equipment.

STEPHEN O. 
Rating:
5.0

Customer did not leave a comment.

KEVIN O. 
Rating:
5.0

Customer did not leave a comment.

LAIRD W. 
Rating:
5.0

I'm not proud of it, but I was quite frustrated when I approached the counter to pick up (I had encountered difficulties with the digital pickup process due to a miscommunication with my credit card company). The Uhaul employee was absolutely terrific and I felt 100% better by the time I drove off. Nice, smart person. Thank you.

Carolyn E. 
Rating:
5.0

Customer did not leave a comment.

YAN L. 
Rating:
3.0

I though I can return the equiepment in Denver, they didn't said anything about it, nobody explain me what is it, "rent in town"

IGOR C. 
Rating:
5.0

Customer did not leave a comment.

Charles R. 
Rating:
5.0

Customer did not leave a comment.

Dennis M. 
Rating:
4.0

We ordered a dolly, and it was not available. Making sure all equipment is available would be very helpful. Also, the van smelled as though someone had been smoking cigarettes in it.

KEITH R. 
Rating:
5.0

Did great, explained and than helped load vehicle. Was on my way in no time, thanks.

Jeffrey M. 
Rating:
5.0

Top service! UHaul representative that assisted was a joy to do business with. You are lucky to have this quality

JAMES K. 
Rating:
5.0

great service and friendly!

JONATHAN F. 
Rating:
5.0

Customer did not leave a comment.

william G. 
Rating:
5.0

We were dreading needing to pick up our vehicle transport trailer due to all the bad reviews online, Andrew provided excellent customer service and was a pleasure to work with. Really couldn't say enough good things about him. Made our experience great.

Daniel J. 
Rating:
5.0

Customer did not leave a comment.

Scott R. 
Rating:
3.0

The windshield was very dirty. Also a propane customer blocked the exit for over 20 minutes, and when I asked him to park to tie his bottles, he was very rude and refused. I am surprised the staff did not ask him to clear the driveway. It was very busy, though.

Mariah M. 
Rating:
5.0

Customer did not leave a comment.

Henry E. 
Rating:
3.0

Customer did not leave a comment.

Joshua B. 
Rating:
4.0

I have used your service with your trucks before and have been very satisfied every time the service was as accepted.

Phillip F. 
Rating:
5.0

This has got to be the best Uhaul in Colorado. I very helpful staff with fast service and great availability of vehicles. Bravo!

Robert H. 
Rating:
5.0

The north Boulder drop off location is great. Super friendly, clean an efficient. Quite the contrast from where I had to pick up.

Robert T. 
Rating:
1.0

They assigned the wrong trailer equipment id to my contract. They realized I had the wrong trailer and tried to correct, but transposed numbers. This resulted in being charged 2 x $750 even though I spent 2 hours on the phone with a slew of uhaul reps who promised to fix this mess. One of those reps was the most incompetent and rude CS rep I've ever dealt with. None of the wrongful charges have been refunded to date and the bank charges are piling up!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

DAVID M. 
Rating:
3.0

Convenient location but did not have the supplies in stock, specifically mattress bags and moving blanket rentals - though I reserved online, I was not able to get the items needed on the day of the move.

Alexandra R. 
Rating:
5.0

They were great.

miguel Z. 
Rating:
5.0

Customer did not leave a comment.

Lisa J. 
Rating:
5.0

Customer did not leave a comment.

Austin F. 
Rating:
5.0

Staff was so nice. They even lent me a “ball” when I forgot to bring mine to rent a trailer, no charge!

DAVID S. 
Rating:
5.0

Staff was friendly, knowledgeable and efficient!

GREGORY F. 
Rating:
4.0

The app does not accept photos for after hours returns - had to use a web browser, and it seems like many other people have this problem - you should let people know this ahead of time.

John S. 
Rating:
5.0

Customer did not leave a comment.

Fares N. 
Rating:
5.0

Customer did not leave a comment.

Cynthia R. 
Rating:
5.0

Great team!

William T. 
Rating:
5.0

My only negative comment is that there was a long wait for service, but I assume it was it was a Saturday morning. There were only two people at the front desk, but they were pleasant and most efficient. Hiring one more person would have been the only way to improve the situation.

PETER S. 
Rating:
5.0

The person that signed me out and the person that signed me in on my return were both very helpful and professional in their approach.

MURRAY H. 
Rating:
3.0

better communication. my original reservation was to load on site which the location was not prepared for. there was very little to assure me that my box would arrive at my destination. when i made the reservation to unload on site, my box was not ready when i arrived and made me miss my original move in window. better communication about the process would have helped enormously

Rebekka J. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

E Nicholas M. 
Rating:
5.0

Great job; I was able to drop off the trailer within seconds!

Chris H. 
Rating:
5.0

Everything about my experience at this U-Haul location was excellent. Staff were super helpful and friendly, service was prompt and efficient.

AARON W. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Have the rack in stock, but I understand it was shorted because of the pandemic.

deborah D. 
Rating:
5.0

The most cordial and professional Uhaul location I've ever visited. Did not expect that in the least!

MICHAEL S. 
Rating:
5.0

Trailer brakes on first one was not working Brought it back and they got us going soon enough. Love the Uhaul location in NBoulder. Keep up the good work

JAMES F. 
Rating:
5.0

Give Andrew S. a raise. He was 'over and above' in his service! Smiled through everything and took time to explain what was needed. The best you can ask for in customer service. Bill M.

WILLIAM M. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Staff was attentive, friendly, accommodating and quick!

MARK O. 
Rating:
5.0

The customer service is great, from renting a truck to filling propane tanks. We'll continue to come back even though the North Broadway construction is a bummer. Keep up the good work!

JESSICA E. 
Rating:
5.0

Customer did not leave a comment.

Sophie H. 
Rating:
5.0

Customer did not leave a comment.

margaret G. 
Rating:
5.0

Customer did not leave a comment.

Paula T. 
Rating:
5.0

the BEST service and experience I have ever received at U-Haul. Thank you Andrew for your help!

Veronica T. 
Rating:
4.0

Customer did not leave a comment.

Jonathan B. 
Rating:
5.0

Customer did not leave a comment.

Derek L. 
Rating:
5.0

Customer did not leave a comment.

JEFF S. 
Rating:
5.0

Your representative was very helpful and capable.

DENNIS L. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C. 
Rating:
5.0

Customer did not leave a comment.

ELVIN W. 
No reviews have been submitted for this location.

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