Customer Reviews for U-Haul of Bloomington

8697 comentarios

8845 Lyndale Ave S   Bloomington, MN 55420

(952) 881-8101

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(952) 881-8101

8845 Lyndale Ave S
Bloomington, MN 55420

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Paul H. 
Clasificación:
3.0

El cliente no dejó un comentario.

James R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert C. 
Clasificación:
5.0

Nothing!!! The lady that gave me the van, and guy that checked me in when I returned, were super.Nice ....Great place...

bill F. 
Clasificación:
5.0

Everything is great. They went above and beyond.

kierstin F. 
Clasificación:
5.0

I paid cash for two packs of boxes which I didn't use, so I brought them back the same day. The attendant said that he couldn't refund cash without the permission of the manager. I had to wait until I brought the truck back to get my money. I made him sign a receipt saying that he accepted the boxes. Why is that? Cash is cash. I gave you my money easily enough; you should be able to give it back just as easily.

SUSAN M. 
Clasificación:
3.0

Need a bigger lot other than that customer service we received was excellent! And the whole experience was smooth

Sherry K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory A. 
Clasificación:
5.0

Excellent service from staff on pickup and drop off!

James A. 
Clasificación:
5.0

Everyone was super friendly and helpful during my check in and out process. This is my second time using this location and will use again!

Christine L. 
Clasificación:
5.0

Matthew who worked the desk was great. Contacting U-Haul was extremely frustrating. No ne ever picks up the phone before 15 minutes. The website is also not friendly. I wanted to extend my rental time, was referred to the website by your phone recording, then could not find any place on the website where I could change my order. Very frustrating!!

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

john K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary H. 
Clasificación:
4.0

You are understaff, like everyone in America-but the staff did well, to juggle all the customers. And it was easy to do. Take care.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caitlin P. 
Clasificación:
5.0

Always such a great staff, prior to and after return.

Richard C. 
Clasificación:
5.0

Very easy return.

James R. 
Clasificación:
5.0

I was very satisfied with the whole process. Check in was very professional and quick. Hats off to Griffin. Return was even better. The gentleman who checked me in was professional and a pleasure to work with!

Michael N. 
Clasificación:
5.0

El cliente no dejó un comentario.

dustin R. 
Clasificación:
4.0

I filled the fuel for the truck so that it was more than when I received the truck and I still was charged for gas on the receipt.

Louis B. 
Clasificación:
5.0

Maybe a little less reliance on technology. Some information was received electronically after it would have been useful. Tried to arrange a pre-rental tow vehicle inspection but gave up after waiting on hold for approximately 30 minutes. This is uhaul corporate not this local location they were great!

Richard T. 
Clasificación:
5.0

Young guy who helped me was awesome. Should give him a raise!

Michael T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew A. 
Clasificación:
4.0

I felt bad that when I returned the trailer I learned that the chains should have ben twisted to take up slack. They were not and the chains dragged and now will need to be replaced.

Frederick K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIE S. 
Clasificación:
2.0

We were originally supposed to pick it up at 3 but then our flight changed to landing at 5:30 after they were closed. We called and they changed it to a lock box pick up. It didnt fully switch over on their system and the app's code wouldn't work. We were on the phone for over 30 minutes and there were workers inside still who refused to help us and said to call the 1-800 number even though they could have easily gotten the key out for us. We had a 5 hit drive and this put us way behind

Matthew C. 
Clasificación:
5.0

The only thing I would change is to have more staff working. I've rented a lot of Uhaul Equipment in a lot of locations. Every location was understaffed to the point of considering looking elsewear.

William S. 
Clasificación:
1.0

Over charged me double for missing 3 gallons of gas...

Alec S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas F. 
Clasificación:
5.0

Being able to make appointment changes online without setting up an account would be nice.

Jonathan F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kendra J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTANAS D. 
Clasificación:
5.0

Over all a good experience, however the trailer was not well balanced and even at low tow speeds it seemed to whip and jerk. I needed to put a lot of weight in the back of my pick up to counter and engage my suspension (I have a very heavy duty pick up) eventually we got it figured out.

Heidi W. 
Clasificación:
5.0

Everything was simple and easy. Perfect!

Steven M. 
Clasificación:
1.0

I felt like the whole rental process was confusing especially with the customer service rental information that given to me and the way the rental personal treated me and tried overcharging me was upsetting. When my frustration is met with annoyance and I try explaining what was said to me; it makes my experience poor.

Vera K. 
Clasificación:
5.0

Very easy drop-off.

RICHARD J. 
Clasificación:
1.0

El cliente no dejó un comentario.

John L. 
Clasificación:
3.0

I didn't like that I had to go to the truck, then go through all this stuff on my phone and then walk all the way to the front door my keys and back to the back to the truck.

Brandy B. 
Clasificación:
3.0

The charges I received on my card did not match what I was shown when checking out of the 24/7 pickup app

hannah K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick W. 
Clasificación:
5.0

Extremely kind and helpful people that helped me both to schedule a rental and check out and return the van. I have used this same site in the past and would do it again. Thank you for your professionalism.

Brenda C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PERCY D. 
Clasificación:
5.0

Uhaul staff were great, friendly and professional.

Joel J. 
Clasificación:
5.0

This facility was absolutely, by far, the best location I have ever used over the years. The staff was so so friendly, kind, and knowledgeable. They explained the process of dropping off after hours excellently and that process was super easy. I would drive all the way across town just to give this facility my business, hands down. Worth every mile :)

Kristie P. 
Clasificación:
5.0

Very clean easy to use

Mark B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel H. 
Clasificación:
3.0

You can have your people explain the after hours return process.

Lorie B. 
Clasificación:
2.0

Customer did not follow face mask regulation, came to store without face mask on. Customer ignored when other customers pointed out. Clerks did not say anything.

Van Anh N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin N. 
Clasificación:
5.0

The employee was friendly and helpful.

Emir Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marlan K. 
Clasificación:
5.0

Both agent's were very helpful.

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sy Y. 
Clasificación:
5.0

I have questions about the final bill, but other than that everything was great

Fleta I. 
Clasificación:
3.0

The car was shaking when driving on the highway. Brakes were soft and takes time to stop

Cayni M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

steve N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven M. 
Clasificación:
5.0

The location's attention to customer service excellence wasâ€"is!â€"impressive. Smooth and simple process from start to return. Perfect.

Steven M. 
Clasificación:
5.0

Everything was nice and smooth!

Jair M. 
Clasificación:
4.0

The uHaul computer/check-in experience is very slow....no matter what location. Pre-checking in seems to make no difference.

Kent O. 
Clasificación:
5.0

Nothing, Patty at the Bloomington location is the most helpful and informative that one needs!!

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

kermit H. 
Clasificación:
5.0

Personnel were friendly and efficient.

DAVID V. 
Clasificación:
1.0

Nicer better customer serves

Anthony P. 
Clasificación:
4.0

Only inconvenience was that when I reserved online the night before and provided all the personal details, they had to do it all over again at the desk the next day when picking up rental. For that, a 4/5, otherwise a full 5 star would be fitting.

Namgyal S. 
Clasificación:
5.0

El cliente no dejó un comentario.

cameron M. 
Clasificación:
5.0

Process was very slick! Excellent value for a 3-day trailer rental. Will definitely work with UHaul moving forward.

Matthew G. 
Clasificación:
4.0

Easy people to work with

Richard S. 
Clasificación:
5.0

I have leased several trailers from this location within the last four months and am very pleased with each experience and assistance I had received by the individuals who assisted me. Thank you for your service.

Richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kent T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russ S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
5.0

All good

Timothy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis T. 
Clasificación:
5.0

John was great to work with and made my rental experience a joy! He thought of everything and got me out the door in record time. Thanks John!

John M. 
Clasificación:
5.0

I've rented from this location many times and this was the best experience to date. Griffin explained everything clearly and there were not surprises. That was not the case on previous occasions.

Julie F. 
Clasificación:
4.0

Truck was not acceptable to rent, i would like to get a discount on the rental.

Carter T. 
Clasificación:
5.0

El cliente no dejó un comentario.

patrick H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicola E. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

Just keep being as awesome at customer service as you always are !

MICHELLE Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave H. 
Clasificación:
1.0

I chose the pickup location because they told me they gave a military discount. When I picked it up they said I would get my discount when I dropped it off. When I dropped it off in NC, they said I should have gotten the discount when I picked it up. So, I was never given the discount I was promised. I just retired from the military and that trailer was expensive. The discount would have helped take the sting out. I am very disappointed that I-hall would take advantage of a 23 year retired Air Force Retired Veteran.

Joseph H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mayank S. 
Clasificación:
5.0

Nothing everything was super easy!

Wesley S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARS J. 
Clasificación:
4.0

Good customer service at this location. Good luck trying to call to make a reservation lol.. if you don't have internet access you kinda almost have to just show up and hope there's something to rent atleast a 10 footer lol 😆😂 I couldn't get the van after being told it would be ready by 5, 😅 could not wait a half hour more for it ...

Jorge M. 
Clasificación:
4.0

El cliente no dejó un comentario.

larry P. 
No se han enviado comentarios para esta ubicación.

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