Customer Reviews for U-Haul of Ballwin

8,395 comentarios

14767 Manchester   Ballwin, MO 63011
(2 Mi W Of Hwy 141)

(636) 230-6770

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(636) 230-6770

14767 Manchester
Ballwin, MO 63011
(2 Mi W Of Hwy 141)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

CRAIG H. 
Rating:
3.0

the location was fine -- your app, however, is HORRIBLE. What is the purpose of a 24/7 phone check in/out process if I have to engage with the store for both check in and check out ?

jamie C. 
Rating:
5.0

Customer did not leave a comment.

allison N. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER R. 
Rating:
5.0

Everything has always been as I expected. Will continue to rent when ever I need a car trailer. Thanks

TIMOTHY R. 
Rating:
5.0

Our experience was over and above what we expected. I realize it was very early (7 am) but, the only suggestion I have is that the person at the desk speaks more clearly and loudly ?? My husband and I both couldn't understand most of what he was saying. Other than that he was friendly and I was VERY pleased that the truck was all ready to go when we arrived at 6:55. Checking in and out was fast and painless.

DONALD S. 
Rating:
5.0

N/a

MICHAEL F. 
Rating:
4.0

Good job. Done well and in a timely manner.

Mark M. 
Rating:
4.0

Nothing different.

WILLIAM J. 
Rating:
3.0

Customer did not leave a comment.

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

Jerry B. 
Rating:
5.0

I rent two or three times a year usually and will not go to any other location besides this one. The employees are so friendly and helpful. This most recent experience was no different.

Jacque C. 
Rating:
5.0

Very helpful staff! Worked with me when I had to retrieve a phone that I left in van. Online customer service was awesome too when I had a problem using my credit card online. Two successful rentals in a row now for putting on local concerts. Thanks!

MICHAEL M. 
Rating:
5.0

Great service and perfect rental van. Thanks!

Michael W. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH R. 
Rating:
4.0

Customer did not leave a comment.

DURGAMALLESWARA C. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Great experience overall. Carlos was friendly and very efficient when I picked my rental up and the return was just as easy. Would highly recommend this location to anyone.

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

Andrea G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

We are very pleased with her experience at U-Haul. This was the third time we had needed to rent a truck in the past few years. I was able to call early on a Saturday morning to reserve a box truck for that same day. We found the truck was clean and very well-maintained. It worked out perfectly for our moving needs. We will definitely rent from U-Haul again.

Debra C. 
Rating:
5.0

Customer did not leave a comment.

Susan H. 
Rating:
5.0

Everything went great!

LYNDON A. 
Rating:
5.0

Carlos and his crew went above and beyond to help us find an alternative to the open trailer we had reserved. The cargo van worked well for a rainy day. Thank you

STEVEN P. 
Rating:
2.0

Dor this 15 foot vehicle, Engine was making lot of noise. Please repair the engine sound

RASOOL M. 
Rating:
4.0

Customer did not leave a comment.

THOMAS R. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
2.0

I rented a 15 ft. Box hauler to move a piano. I drive a total of 25 miles round trip, and it took over 8 gallons to fill the tank back up, which I assumed was full when I drove it out of the lot. I didn't think to check the gauge, since the tank should have been filled by the last renter. When I returned after having just filled up I asked how many mpg's the truck normally gets, they said about 10. When I told them that I got about 3 mpg if it took 8 gallons to fill it back up, they asked if I had taken a picture of the gas gauge before I drive it. I didn't think of it as I was needing to meet the people helping me move the piano. Since I hadn't taken a picture of the gauge, there was nothing they could do to credit me for any of it. They also acted like they couldn't figure out mpg's and said how I drove it can affect that. I never drive over 50 mph the entire time and mostly on city streets. I also only had the truck for two hours when I could have had it the entire day, which means they could have even rented it again. If you rent a truck, make sure the gas gauge is past “Full” when you leave the rental place, and take a picture of it with your phone.

MARCIA L. 
Rating:
5.0

Customer did not leave a comment.

THOMAS C. 
Rating:
5.0

Used this location twice now and have been very pleased with the equipment and service personnel.

LISE S. 
Rating:
5.0

The staff made the pick up and drop off process very easy. I had a little difficulty signing into the app for self pick up (probably my issue) but since I was picking up and dropping off during the regular hours it did not present any problems. Thank you.

RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

JOEL A. 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
5.0

Customer did not leave a comment.

DARYL A. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
4.0

The trailer which I rented had a damaged ball receiver and did not tighten to my ball hitch. Since U-Haul personnel attached the trailer to my hitch, I did not think to check and only later discovered the damaged trailer when it appeared loose on my hitch and it could not be tightened. I reported the problem to the drop-off location.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

DENNIS B. 
Rating:
5.0

I was late on the dropoff. I dropped off at 9:45. Was supposed to be 9 but when I got my receipt it said 12:30. Just think everything should be a little more accurate but good experience.

Chris K. 
Rating:
1.0

Return item and they don't even check it in

Travis M. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

JEREMY M. 
Rating:
1.0

I returned the rental with the same amount of gas that was in it when I picked it up. I was charged a lot for not returning it with the same amount, even though I did. The amount they claim was in the truck at pickup was incorrect.

KYLE W. 
Rating:
3.0

They informed me I wouldn't pay for additional gas after using the truck for exactly 18 miles. I asked them prior to returning if I'd be charged a percent of the $5.50/gallon fee and they said I wouldn't. (I returned the truck with the gas meter closer to 1/2 tank than the 1/4 tank, which was pretty much the same at the beginning of the rental that day.) I would have gone to add a gallon if they had confirmed I'd be charged for any fraction of a gallon. It was more that I wasn't sure how much to replace since I couldn't visually see the difference of one gallon on the tank meter in the truck! This experience of being told something different is more the issue than the additional $5.40.

ELIZABETH W. 
Rating:
4.0

Customer did not leave a comment.

BALINT C. 
Rating:
5.0

Customer did not leave a comment.

DEMETRIUS D. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
2.0

They charge my card that they didn't suppse to charge

ELVIR M. 
Rating:
5.0

Friendly service and good service at my dropp off trucks no problem thanks

GENARO H. 
Rating:
5.0

Nothing - pretty much have customer service firing on all cylinders.

Jason C. 
Rating:
5.0

Customer service here was as good as any place in any business I have been too. Everyone is helpful and the people look like they enjoy each other at work. I dont think my issue has anything to do with the team as it was oddly specific. I traveled from St Louis to West, Tx on 9/30. For 60% of the drive it was raining and raining hard. The upper part of my driver side door had a leak and I was getting hit by rainwater on my left shoulder and pants whenever it was raining moderate to hard. I was drenched. The next day it didnt rain but I moved in and found water damage to some of my belongings and my couch was damp. I dont think the leaks were something thats detectable in a maintenance check as those are carried out probably when its not raining. Nonetheless, I believe I should be compensated for this and receive a discount as now I cant trust a company that I have viewed as the top choice in moving. I would be interested in talking to management about my experience. 8325772807

TREY W. 
Rating:
1.0

Dirty truck, bugs all over windshield couldn't see to drive..bad experience as well from 800 #, lost my reservation from a week ago. But then new agent gave me some discounts. But was still not enuff.

BOBBY V. 
Rating:
5.0

Very friendly and helpful

PETER G. 
Rating:
5.0

Thanks for the kind customer service.

CHARLES S. 
Rating:
5.0

The internet was out but Carlos went out his way to complete our transaction, thanks.

Richard F. 
Rating:
5.0

The manager was especially helpful.

PAUL H. 
Rating:
4.0

Customer service over and above, I left my cargo straps in the trailer and they called me to pick them up!

MICHAEL B. 
Rating:
5.0

Very helpful with hitch desired but replaced with an alternative when paying upfront. Explained I desired a hidden hitch without the bottom bar showing on my car. The manager asked the installer which hitch would be the hidden type and the installer pointed out the hitch that I wanted. He did a very quick and excellent job and asked what to do with wiring inside the vehicle or mounted near the receiver. He did as requested and I was very satisfied with this establishment! Would suggest using anyone who has doubts to use them.

Eugene H. 
Rating:
5.0

Customer did not leave a comment.

MARC W. 
Rating:
3.0

Fix the suspension on the truck. It was very bouncy.

DANIEL B. 
Rating:
5.0

Customer did not leave a comment.

WYATT M. 
Rating:
5.0

Seth was extremely helpful and impressive. Highly recommend

LARRY H. 
Rating:
5.0

Service guys did a great job answering all my questions. Very helpful and friendly would recommend this place to everyone.

GLEN B. 
Rating:
5.0

Andy was great. Very helpful. His fun and energetic attitude was great.

Carol M. 
Rating:
5.0

pick-up and drop-off was very quick and painless. Truck was clean and had all the equipment in it that I had requested.

MEGAN A. 
Rating:
5.0

Customer did not leave a comment.

LISE S. 
Rating:
5.0

Great customer service!

KATHRYN C. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY B. 
Rating:
5.0

polite, knowledgeable staff.

MARY F. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY W. 
Rating:
5.0

Fast and reliable. Easy pickup and drop off.

Bradley S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
2.0

Customer did not leave a comment.

ELIYAHU B. 
Rating:
5.0

I didn't get any info on the free month storage with rental.

THOMAS K. 
Rating:
5.0

Staff was very helpful. The UHAUL app had issues! I couldn't easily pick up my truck early by saying pickup now. Only option was to go see staff. When returning, I tried taking a picture of mileage and fuel over 6 times, I also looked at examples but the app never accepted it. I was returning at night and did have the switch on.

PAUL D. 
Rating:
5.0

The young man who waited on us was so very nice and helpful. He told us everything we needed to do. The truck was very clean and had everything we needed to make our move complete.

BETTY D. 
Rating:
5.0

Customer did not leave a comment.

THOMAS F. 
Rating:
5.0

Everything went well, thanks.

Christopher A. 
Rating:
5.0

Muy buena atención además de la amabilidad de la persona que me atendió, estoy aprendiendo inglés y pese a ello se tomaron la molestia de ayudarme en todo. Sigan con tan buenos empleados...

CLEBER C. 
Rating:
5.0

Customer did not leave a comment.

Blake S. 
Rating:
1.0

Customer did not leave a comment.

Joshua G. 
Rating:
5.0

Easy check out and easier check in. No issues whatsoever. Thank you

Burton C. 
Rating:
2.0

I was told that the truck was a little over half full when I picked it up and to return it to that level. When I filled the truck up right before returning it, it was one tick above half full--ie a little over half full. I was then charged for 3 gallons. They marked the tank at only half full, even though it was definitely at the tick mark beyond that. Additionally, apparently the tank began at two tick marks beyond half full, so I got charged for two ticks of gas. If you're going to try to be that specific about the amount of gas you require, then you shouldn't tell the renter an imprecise measurement such as "a little over half full". That implies that a loose approximation is sufficient. You should instead say, "look at the contract to see the tick mark where the gas is currently, that is what we will be looking for when you return the truck". That is informative and sets the proper expectations. Otherwise, you just look dishonest and like you're trying to squeeze extra money out of your customers.

Andy S. 
Rating:
5.0

Customer did not leave a comment.

Melanie H. 
Rating:
5.0

Customer did not leave a comment.

DAMIEN F. 
Rating:
4.0

Driver's seat was broken. Had to be temporarily adjusted to allow room for my knees to not touch the dashboard. Fortunately, my use was for only 9 miles. Staff was superb at Ballwin location.

YVONNE A. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
4.0

The cab of my 15' truck literally leaked when it rained. Water was dripping on the dashboard. Otherwise, the truck was clean and well kept.

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

BLAKE S. 
Rating:
5.0

Awesome service, friendly people. Awesome Manager. Would highly recommend.

GARY A. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

Have more representatives like, Carlos he's excellent.

CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

MARY W. 
Rating:
5.0

The trailer hitch on the 10' trucks is an absolute knee breaker while you're unloading boxes. You guys should either offer a ramp on the 10' trucks so customers don't bang their legs, or pad the sides of the hitches. But everything else was great. Staff was friendly and helpful, truck ran great and was clean. Thank you so much for making our move possible!

RYAN G. 
Rating:
5.0

Customer did not leave a comment.

Donna S. 
Rating:
4.0

Customer did not leave a comment.

william H. 
Rating:
5.0

Always professional! Always wonderful to work with!

KIMBERLY S. 
Rating:
5.0

Fast and friendly service.

Paige H. 
No reviews have been submitted for this location.

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