Customer Reviews for U-Haul of Ballard

6,278 comentarios

1119 NW Leary Way   Seattle, WA 98107
(E Of Ballard Brdg)

(206) 784-2100

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(206) 784-2100

1119 NW Leary Way
Seattle, WA 98107
(E Of Ballard Brdg)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Woman at the desk was very nice and helpful. ¡Gracias!

Lauren M. 
Clasificación:
5.0

Unfortunately dropping the U-Haul off was very problematic because I didn't have Internet. I think U-Haul should offer Wi-Fi at that location. Since they offer after hours drop off.

Joshua H. 
Clasificación:
2.0

They were very busy, under staffed and overwhelmed. I never got a confirmation that everything was good to go on my end after I dropped off the Uhaul. Not sure if that's normal or not.

Sydney J. 
Clasificación:
5.0

Fairly quick hitch installation service. Was finished in less than two hours. Satisfied with the hitch and service. Was able to schedule day of which was convenient. Highly recommend for affordable hitch installation.

Thomas G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jane H. 
Clasificación:
5.0

Great customer service. FaSt efficient. Truck was very clean

James G. 
Clasificación:
5.0

My truck had a broken visor on the driver's side that needs repair. Forgot to mention it when i returned it.

Jenna A. 
Clasificación:
2.0

They charged me for gas even though I filled the tank with MORE gas then was in the vehicle when I rented. I have posted to my social accounts and actively recommending other local U-Hauls to my followers.

Michael K. 
Clasificación:
5.0

Great customer service!

Malik O. 
Clasificación:
3.0

I would have liked my pre-ordered equipment loaded on the truck upon arrival. I had thought that scheduling and pre-paying for the truck and dolly and furniture pads that the truck would be waiting for me upon arrival already containing the extra equipment on board. It was not. I had to walk the dolly from the store to the Staples parking lot nearby, drop it off, come back to the store and grab the 2 bags of furniture pads and walk all the way back to the truck. Not a huge inconvenience but definitely something I would have liked to have done prior to my arrival...again, since i had pre-ordered and paid for all I would need prior to arrival.

Marcus P. 
Clasificación:
5.0

El cliente no dejó un comentario.

roy D. 
Clasificación:
5.0

Efficient and polite service. Would do again at this location for sure.

Alan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMANDA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason M. 
Clasificación:
5.0

Great service, quick turnaround, clean and reliable equipment—I had a very positive experience today!

Glen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

THIMAICHI N. 
Clasificación:
5.0

the woman who checked out my van was amazing, great employee!

Kurt W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ronald R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward M. 
Clasificación:
5.0

UHaul system failed to email me multiple times. So I never got an email confirmation of my extension after several calls. For the location itself: EVERYONE I interacted with had incredible customer service, from the phone, to the people at the cash registers, to the people sweeping the floors. You're doing something right over there in Ballard.

Cheryl D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mikaela H. 
Clasificación:
5.0

Gentleman I worked with was absolutely charming professional and efficient. I definitely appreciate your service and your location

Carol R. 
Clasificación:
5.0

Great customer service!!!

Laura O. 
Clasificación:
5.0

El cliente no dejó un comentario.

malli A. 
Clasificación:
5.0

All staff friendly and accommodating, particularly Adrian.

carolyn S. 
Clasificación:
5.0

Pick up and drop off were both super easy and quick! I haven't yet received my receipt, which the guy said would be emailed. I appreciate the quick service.

Kevin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zainab S. 
Clasificación:
5.0

Nothing to add. All went well!

Wendy D. 
Clasificación:
5.0

Super easy check in and check out.

Matthew R. 
Clasificación:
5.0

Quick and easy process. Everyone was helpful and courteous.

Brenda S. 
Clasificación:
5.0

I'm sorry I don't remember the people's names, but the woman who checked me in and out was helpful, kind and very courteous. I had an issue with the van and living only a couple miles away a guy drove over to check it out and got everything working great. He apologized for the inconvenience and it wasn't even his fault. He also received the van when I returned it and was super helpful. I moved away and recently back to Seattle and used this location before and dreaded going in there. The people there now are top notch! Thank you for an excellent experience!!

Jay K. 
Clasificación:
4.0

Windows we're filmed over

Joseph J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Madjipe M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin M. 
Clasificación:
4.0

Location was very busy during pick-up and staff did everything they could to take care of everyone in a timely manner. Drop off was easy and stress free.

Frederick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nikola K. 
Clasificación:
4.0

Better staffed. Line was taking 15 min for help.

Rex B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ChiannLing Y. 
Clasificación:
5.0

Excellent vehicle and fast and great service

Pallavur S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alyssa B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Taylor T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin L. 
Clasificación:
1.0

The U-Haul return was absolutely terrible and we were not able to log in through the app.

rochelle D. 
Clasificación:
3.0

We only drove about 10-12 miles with the truck, filled up the gas for $15 to at least where it was before we left and then were still charged for gas? The system should be a full tank on renting so that this is all clear and not overcharged. Also would love to speed up the pickup and drop off process if we were to use it regularly for our business. All else great, thanks

Nancy D. 
Clasificación:
5.0

The staff were courteous and efficient. I appreciated y'all.

Faythe V. 
Clasificación:
5.0

Easy in an out, super friendly service. Thank You!

Stacey H. 
Clasificación:
4.0

Your return website needs some work, I was unable to login and do my return online. Thanks Jerry

Jerry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregory G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer Z. 
Clasificación:
5.0

The service was top notch, truck was clean and ready to go. The crew were friendly and fun . I would use this place again

julia R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryant I. 
Clasificación:
5.0

The staff was friendly, accommodating, and went above and beyond to help me with my rental! I'd give the highest rating possible.

Robert G. 
Clasificación:
5.0

Continue having friendly employees!

Megan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mihai P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian K. 
Clasificación:
1.0

The van was not the right size, it was filthy and I could not check in the van once I returned it. The location charged me for gas even though I put gas into it. Awful experience all around

Benjamin T. 
Clasificación:
5.0

Last time I rented.. a customer didn't return the truck on time. I had to walk all the way home. Eventually I cancel that truck for that day. Today I went in and told the manager what had happened. He gave me a 50$ refund and I got my truck. It was beautiful for a uhaul truck. You'll never notice it was a moving truck.. It was clean! Smell fresh! I will definitely rent from them again. I paid a total of 90$ bucks for 30 miles and gas and insurance. I will totally rent again. The customer service was amazing. They were friendly to me and my dog. Thanks Chris and female associated so much for helping us..

David S. 
Clasificación:
4.0

All worked as advertised, despite confusing information regarding cost and length of rental presented after reserving the truck on u-haul's website. The he final rental contract presented in store was correct and the assistant was helpful in explaining all charges.

Martin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremiah M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernard W. 
Clasificación:
5.0

Counter and vehicle staff were all friendly and helpful.

Kelly F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila B. 
Clasificación:
4.0

There was a long wait time before I was able to get the truck even though I had a reservation.

gail F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ann B. 
Clasificación:
5.0

I love UHaul and loved the rep that worked with us on site getting the trailer hooked up!

Travis L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald H. 
Clasificación:
1.0

Julie from this location was 10/10; really helpful customer service. Everyone else was pretty not great to interact with. The equipment was a bleach scented nightmare on wheels - the check engine, rough idle, and cabin fumes made a trip across town feel more like satire than a legitimate transaction.

John C. 
Clasificación:
5.0

too expensive

Shaojia F. 
Clasificación:
5.0

nothing. Very efficient check in and service.

John S. 
Clasificación:
5.0

I think it would help to have basic vehicle control instructions on a one-page graphic in the van. My friend and I took about 10 minutes to figure out enabling/disabling the parking brake, shifting gears, and weren't sure if mirrors were adjustable. Though I imagine that's less of an issue for those with experience driving something larger than a sedan :) Excellent service otherwise!

Andrey R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Manuel V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jessica L. 
Clasificación:
4.0

When I was returning the trailer there was a uhaul truck parked right infront of the original parking lot for the trailer so I couldn't park the trailer back to the original spot. I wish the place is more organized.

yingxuan Z. 
Clasificación:
5.0

Customer service was great. Not sure the name of the woman who was there but super friendly and helpful.

Matthew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele S. 
Clasificación:
1.0

I have not rented from U-Haul in at least 10 years and will probably never again. I am a realtor, and I will never recommend you. Please call if you would like feedback. Not particularly the Leary Way locations problem, but U-Haul Company and the website.

Kim K. 
Clasificación:
2.0

My original reservation for the auto transport and it was supposed to be picked up in Renton. Ryan, the Asst Mgr, stated he understood the major inconvenience of their location in accordance to my location. Ryan offered to meet at the Renton location at 545am to help accommodate us on the morning of Apr 28th. Ryan no-showed and when I called the Renton location the gal who answered said that was typical of his behavior and that it was his day off. There happened to be an auto transport at the ballard location but I was told I couldn't have that one because “transit” already assigned me the one in Renton. I called the Transit/dispatch line and they stated I could use that Auto Transport. Major inconvenience all the way around and PURELY unprofessional of Ryan, especially being an Asst Mgr.

james L. 
Clasificación:
4.0

This is for the truck rental ONLY!!

james L. 
Clasificación:
5.0

Great service, great price

CARRIE P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kevin T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW C. 
Clasificación:
5.0

El cliente no dejó un comentario.

tymon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandi Lynn S. 
Clasificación:
1.0

We scheduled our pick up for 11:30 and they didn't have it ready until 1:30. So frustrating.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Amanda P. 
Clasificación:
4.0

I spent a lot of time and gave a lot of personal information ahead of time while reserving the truck, yet still had to wait in line when I hit there. If I still have to wait, I'm not sure what the benefits was of preregistration and giving out personal info over the internet I liked the ability to snap current pictures of the truck before heading out!

Michael E. 
Clasificación:
5.0

Great service, no wait. Definitely recommend reserving online to speed the process.

Tom M. 
Clasificación:
5.0

I think it would be helpful to those that are sensitive to fragrances to change to a cleaning solution that is unscented. The cleaning smell in the van we rented was very strong. So strong we had to open all the windows while we drove the entire time. Otherwise everything was great!

Louise S. 
Clasificación:
5.0

Excellent service.

john D. 
Clasificación:
2.0

Multiple Employees in the store we overheard talking rudely about customers or yelling at customers on the phone. Additionally, employees couldn't recommend proper lock to purchase.

Bethanee R. 
Clasificación:
2.0

Pick up was fast and easy this time, but drop off was really bad. I waited in the truck (as instructed) for 20 minutes and no one came outside - so I called 3 times to no answer, and then went into the lobby and there was a line of like 20 people waiting for one cashier (who was really nice & doing awesome, but just didn't have help). A person had come up behind me about 10 mins after I arrived to return their truck and he went into the lobby before me, so was able to get out of there before me, kind of frustrating. I waited for several people in the line to go and realizing I was going to be stuck for another 30+ mins if I didn't jump in, I just asked the cashier if there was anyone to help with returns outside. He said they didn't have enough staff so let me just drop my key and leave. He was really nice - so noooo complaints on him at all, just really need more staff at this location. This is the second time in the past two months that I've had something similar happen. Thanks for considering this comment!

Sarah N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter T. 
Clasificación:
3.0

U box was not ready for the mover at the agreed upon time of 9 am. The mover had to wait in a long line and then convince the staff that the u box should have been ready upon his arrival.

Blake S.  |  Overall Experience 
Clasificación:
5.0

I moved and shipped a U-Box from Phoenix to Seattle, Washington. I was extremely pleased and impressed with all the employees and the efficiencies of this system. Thank you for a successful move !

Susan T.  |  Overall Experience 
Clasificación:
5.0

Connor Hernandez was a great help

John B.  |  Overall Experience 
Clasificación:
2.0

Contents from my ubox were stolen overnight off the uhaul lot. I thought they would be safe in a warehouse. Although the employee I worked with was helpful, I think this location needs a secure fence!

SARAH E L.  |  Overall Experience 
Clasificación:
5.0

I was able to get in and out, as well as return my rental very seamlessly. The people were very helpful and friendly. (TIP: on the top portion you should have an "I don't know" or "NA" option)

dean t.  |  Overall Experience 
Clasificación:
5.0

Connor was very friendly and helpful in finding some frames that were left behind in our UBox. I was very appreciative of that!

Cynthia S.  |  Overall Experience 
Clasificación:
4.0

Very helpful

Chantal p.  |  Overall Experience 
Clasificación:
4.0

The staff is hard to reach via telephone, but the service we received at the facility was impressive. Connor was able to assemble our UBox, trailer, and truck in 1/4 of the time of the previous Uhaul.

Elena O.  |  Overall Experience 
Clasificación:
5.0

Good to work with

Bradlyn W.  |  Overall Experience 
Clasificación:
3.0

The movers I hired were able to get my UBox at the scheduled pick-up time from UHaul without any explicit approval from me. This is extremely unsecure. Apart from this, things were great!

shreyas s.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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