Customer Reviews for U-Haul of Ballard

6,234 comentarios

1119 NW Leary Way   Seattle, WA 98107
(E Of Ballard Brdg)

(206) 784-2100

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(206) 784-2100

1119 NW Leary Way
Seattle, WA 98107
(E Of Ballard Brdg)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Kevin L. 
Clasificación:
1.0

The U-Haul return was absolutely terrible and we were not able to log in through the app.

rochelle D. 
Clasificación:
3.0

We only drove about 10-12 miles with the truck, filled up the gas for $15 to at least where it was before we left and then were still charged for gas? The system should be a full tank on renting so that this is all clear and not overcharged. Also would love to speed up the pickup and drop off process if we were to use it regularly for our business. All else great, thanks

Nancy D. 
Clasificación:
5.0

The staff were courteous and efficient. I appreciated y'all.

Faythe V. 
Clasificación:
5.0

Easy in an out, super friendly service. Thank You!

Stacey H. 
Clasificación:
4.0

Your return website needs some work, I was unable to login and do my return online. Thanks Jerry

Jerry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregory G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer Z. 
Clasificación:
5.0

The service was top notch, truck was clean and ready to go. The crew were friendly and fun . I would use this place again

julia R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryant I. 
Clasificación:
5.0

The staff was friendly, accommodating, and went above and beyond to help me with my rental! I'd give the highest rating possible.

Robert G. 
Clasificación:
5.0

Continue having friendly employees!

Megan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mihai P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian K. 
Clasificación:
1.0

The van was not the right size, it was filthy and I could not check in the van once I returned it. The location charged me for gas even though I put gas into it. Awful experience all around

Benjamin T. 
Clasificación:
5.0

Last time I rented.. a customer didn't return the truck on time. I had to walk all the way home. Eventually I cancel that truck for that day. Today I went in and told the manager what had happened. He gave me a 50$ refund and I got my truck. It was beautiful for a uhaul truck. You'll never notice it was a moving truck.. It was clean! Smell fresh! I will definitely rent from them again. I paid a total of 90$ bucks for 30 miles and gas and insurance. I will totally rent again. The customer service was amazing. They were friendly to me and my dog. Thanks Chris and female associated so much for helping us..

David S. 
Clasificación:
4.0

All worked as advertised, despite confusing information regarding cost and length of rental presented after reserving the truck on u-haul's website. The he final rental contract presented in store was correct and the assistant was helpful in explaining all charges.

Martin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremiah M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernard W. 
Clasificación:
5.0

Counter and vehicle staff were all friendly and helpful.

Kelly F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila B. 
Clasificación:
4.0

There was a long wait time before I was able to get the truck even though I had a reservation.

gail F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ann B. 
Clasificación:
5.0

I love UHaul and loved the rep that worked with us on site getting the trailer hooked up!

Travis L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald H. 
Clasificación:
1.0

Julie from this location was 10/10; really helpful customer service. Everyone else was pretty not great to interact with. The equipment was a bleach scented nightmare on wheels - the check engine, rough idle, and cabin fumes made a trip across town feel more like satire than a legitimate transaction.

John C. 
Clasificación:
5.0

too expensive

Shaojia F. 
Clasificación:
5.0

nothing. Very efficient check in and service.

John S. 
Clasificación:
5.0

I think it would help to have basic vehicle control instructions on a one-page graphic in the van. My friend and I took about 10 minutes to figure out enabling/disabling the parking brake, shifting gears, and weren't sure if mirrors were adjustable. Though I imagine that's less of an issue for those with experience driving something larger than a sedan :) Excellent service otherwise!

Andrey R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Manuel V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jessica L. 
Clasificación:
4.0

When I was returning the trailer there was a uhaul truck parked right infront of the original parking lot for the trailer so I couldn't park the trailer back to the original spot. I wish the place is more organized.

yingxuan Z. 
Clasificación:
5.0

Customer service was great. Not sure the name of the woman who was there but super friendly and helpful.

Matthew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele S. 
Clasificación:
1.0

I have not rented from U-Haul in at least 10 years and will probably never again. I am a realtor, and I will never recommend you. Please call if you would like feedback. Not particularly the Leary Way locations problem, but U-Haul Company and the website.

Kim K. 
Clasificación:
2.0

My original reservation for the auto transport and it was supposed to be picked up in Renton. Ryan, the Asst Mgr, stated he understood the major inconvenience of their location in accordance to my location. Ryan offered to meet at the Renton location at 545am to help accommodate us on the morning of Apr 28th. Ryan no-showed and when I called the Renton location the gal who answered said that was typical of his behavior and that it was his day off. There happened to be an auto transport at the ballard location but I was told I couldn't have that one because “transit” already assigned me the one in Renton. I called the Transit/dispatch line and they stated I could use that Auto Transport. Major inconvenience all the way around and PURELY unprofessional of Ryan, especially being an Asst Mgr.

james L. 
Clasificación:
4.0

This is for the truck rental ONLY!!

james L. 
Clasificación:
5.0

Great service, great price

CARRIE P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kevin T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW C. 
Clasificación:
5.0

El cliente no dejó un comentario.

tymon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandi Lynn S. 
Clasificación:
1.0

We scheduled our pick up for 11:30 and they didn't have it ready until 1:30. So frustrating.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Amanda P. 
Clasificación:
4.0

I spent a lot of time and gave a lot of personal information ahead of time while reserving the truck, yet still had to wait in line when I hit there. If I still have to wait, I'm not sure what the benefits was of preregistration and giving out personal info over the internet I liked the ability to snap current pictures of the truck before heading out!

Michael E. 
Clasificación:
5.0

Great service, no wait. Definitely recommend reserving online to speed the process.

Tom M. 
Clasificación:
5.0

I think it would be helpful to those that are sensitive to fragrances to change to a cleaning solution that is unscented. The cleaning smell in the van we rented was very strong. So strong we had to open all the windows while we drove the entire time. Otherwise everything was great!

Louise S. 
Clasificación:
5.0

Excellent service.

john D. 
Clasificación:
2.0

Multiple Employees in the store we overheard talking rudely about customers or yelling at customers on the phone. Additionally, employees couldn't recommend proper lock to purchase.

Bethanee R. 
Clasificación:
2.0

Pick up was fast and easy this time, but drop off was really bad. I waited in the truck (as instructed) for 20 minutes and no one came outside - so I called 3 times to no answer, and then went into the lobby and there was a line of like 20 people waiting for one cashier (who was really nice & doing awesome, but just didn't have help). A person had come up behind me about 10 mins after I arrived to return their truck and he went into the lobby before me, so was able to get out of there before me, kind of frustrating. I waited for several people in the line to go and realizing I was going to be stuck for another 30+ mins if I didn't jump in, I just asked the cashier if there was anyone to help with returns outside. He said they didn't have enough staff so let me just drop my key and leave. He was really nice - so noooo complaints on him at all, just really need more staff at this location. This is the second time in the past two months that I've had something similar happen. Thanks for considering this comment!

Sarah N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter T. 
Clasificación:
3.0

Pickup experience is slow. Why did I upload all the information to the system to still in line. Seems like there should be a fast line if you do the prep ahead of pickup

Charles H. 
Clasificación:
5.0

Easy check in to get the truck and helpful staff members

Lawrence F. 
Clasificación:
5.0

Just outstanding service, and everyone who works here is so friendly! Thanks so much. You made our move easier.

Nicole H. 
Clasificación:
5.0

Was Helped by Karim. He was an excellent dude, helpful and attentive. Super personlaity too!

Alexis C. 
Clasificación:
5.0

Great service and great truck!

Bruce B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allison C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caitlin J. 
Clasificación:
5.0

It is impossible to know how much gas to put it. I over filled and wasn't reimbursed and ended up paying WAY more than I should have.

Sarah F. 
Clasificación:
5.0

Clean the windshield inside and out!

Paul S. 
Clasificación:
3.0

Truck was a little dirty. Super friendly staff.

Andrew R. 
Clasificación:
5.0

Really nice location and people

Rita S. 
Clasificación:
5.0

Very easy and productive to rent from U haul

da M. 
Clasificación:
4.0

This truck desperately needs new windshield wipers.

Stephanie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Katrina K. 
Clasificación:
5.0

Very friendly and helpful staff and owner. Good customer service

Allan E. 
Clasificación:
1.0

They will charge you over fine print and are obviously not interested in repeat business...i returned all my equipment at the agreed time but yet I'm still charged for another day and somehow add mileage charges and whatever other fees for the truck sitting in their parking lot. They probably rented it so they actually made double on the same truck... nice move! Oh but it's because i didn't download their app???? there are so many issues with that... not everyone has a mobile device, not everyone has space to download additional apps, some people have bad service, just to name a few. On top of that NO ONE informed me about this, but it's in their fine print so it's covered???? WHY IS IT SO DIFFICULT TO JUST DO HONEST BUSINESS????????? nothing will change... i can't do anything on my own except never give them my business or any of my friends business ever again... maybe one day I'll be able to reach enough people where it will make a difference so you guys stop running a shady business... please enjoy the overcharge you stole from me and I hope it was well worth it

Seung Y. 
Clasificación:
4.0

I have no complaints about the location, per se, but somebody didn't return a truck so I find out the morning I need it that my truck is unavailable and it's up to me to either drive somewhere much further (Kenmore is technically 7 miles away, but what was going to be a walk on my lunch hour to get the truck is now an hour plus drive to get to and from Kenmore). No help from uhaul to do that driving for me. Had to agree to a vehicle that wasn't what I wanted, paying more because my insurance won't cover me for that type of vehicle. Disappointing.

Lisa D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claire F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Leif K. 
Clasificación:
3.0

Wish they would use more updated photos of the vehicles condition.

Adrian M. 
Clasificación:
5.0

Staff were friendly and efficient.

Tim L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRAD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tushalina M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vladimir A. 
Clasificación:
2.0

The mirror was broken and you could tell that someone tried to fix/ glue it. While I was driving the mirror (drivers side) was shaking and it made it extremely hard to use and it was unsafe for someone to rent. The cleaners used in the truck were super strong and I had a headache from the chemicals all day and until I went to bed that night. It was very powerful and I had to drive with the window down because it was so toxic. The gentleman who helped me upon check out was very friendly and he took my polite feedback very well. He deserves a raise. Besides him being so pleasant my experience was well below enjoyable and I will not be renting from uhaul again unless I feel like you really appreciate my business. Thanks, Brandon

Brandon R. 
Clasificación:
4.0

The man with the braids who always helps me is terrific. He is always prompt, professional and helpful. I believe his name is Kareem, I'm not sure though. It is the 3rd time he's helped me.

Ahmed E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce D. 
Clasificación:
5.0

Employees did a great job. They were friendly and prompt.

Erin L. 
Clasificación:
5.0

Good spirit among the staff here. My fave location.

Steven V. 
Clasificación:
5.0

Julia was very helpful, informative and friendly. She made the process of renting a truck smooth and easy. Great customer service!

Rich L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bonnie B. 
Clasificación:
3.0

The only feedback for the location is having some better signage, especially about parking. There are only 2 spots for customers and 1 of them is handicapped. You have to park on the street and half the spots are taken by U-Haul trucks! My main issue is with the U-Haul web site and the terrible experience it provides. When trying to return my truck, which was after hours on a Sunday evening, I tried to use the web site and used my email address and last name. it said it would email me a verification code. After trying that twice and not receiving an email after 15 minutes (and I've still never received one!) I tried to call customer service. The message said I have a wait of 20 to 30 minutes. Nope, not sitting in your parking lot for 30 minutes. Finally found the Live Chat option, where it said it would be a 5 minute wait. After 5 minutes, I left and went for dinner. The agent finally responded to chat after more than 20 minutes and was able to provide the information needed to complete my return which I did after my dinner. The Return process shouldn't be a mystery, just post the process in the truck or send it with the contract! After all, you certainly had no problem emailing that!

Stephen H. 
Clasificación:
5.0

Great service rep, really helpful.

Christopher T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kachine R. 
Clasificación:
5.0

Two workers on site both worked as a team. I was in out quickly. 

GAYLE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denis A. 
Clasificación:
3.0

I was charged for 2 gallons of gas when I refilled it to the correct spot.

Michael W. 
Clasificación:
3.0

In general, it would be nice when you make a pick-up appointment at a certain location, that U-Haul honors that. Even though I made the reservation a month in advance, I got a call a few days before pick-up saying that I had to pick up elsewhere. For someone who travelled out of town, with no vehicle, it was quite inconvenient. Maybe, if that location doesn't have a vehicle to honor that reservation, u-Haul should move that truck to the correct location, instead of inconveniencing the customer. I'm not going to lie, after reading numerous reviews, I had an inkling it was going to happen. It just caused more stress than I needed to deal with.

Tara P. 
Clasificación:
4.0

I don't remember the gentleman's name that checked my rental out to me, but he was friendly and positive and gave me information before I asked.

Patrick N. 
Clasificación:
5.0

This was not the location we were supposed to pick up at. We were sent from our house to a location across town where they didn't have a truck for us. So they sent us to Ballard. That was as a terrible experience.

Brian N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chenxia L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan H. 
Clasificación:
3.0

U box was not ready for the mover at the agreed upon time of 9 am. The mover had to wait in a long line and then convince the staff that the u box should have been ready upon his arrival.

Blake S.  |  Overall Experience 
Clasificación:
5.0

I moved and shipped a U-Box from Phoenix to Seattle, Washington. I was extremely pleased and impressed with all the employees and the efficiencies of this system. Thank you for a successful move !

Susan T.  |  Overall Experience 
Clasificación:
5.0

Connor Hernandez was a great help

John B.  |  Overall Experience 
Clasificación:
2.0

Contents from my ubox were stolen overnight off the uhaul lot. I thought they would be safe in a warehouse. Although the employee I worked with was helpful, I think this location needs a secure fence!

SARAH E L.  |  Overall Experience 
Clasificación:
5.0

I was able to get in and out, as well as return my rental very seamlessly. The people were very helpful and friendly. (TIP: on the top portion you should have an "I don't know" or "NA" option)

dean t.  |  Overall Experience 
Clasificación:
5.0

Connor was very friendly and helpful in finding some frames that were left behind in our UBox. I was very appreciative of that!

Cynthia S.  |  Overall Experience 
Clasificación:
4.0

Very helpful

Chantal p.  |  Overall Experience 
Clasificación:
4.0

The staff is hard to reach via telephone, but the service we received at the facility was impressive. Connor was able to assemble our UBox, trailer, and truck in 1/4 of the time of the previous Uhaul.

Elena O.  |  Overall Experience 
Clasificación:
5.0

Good to work with

Bradlyn W.  |  Overall Experience 
Clasificación:
3.0

The movers I hired were able to get my UBox at the scheduled pick-up time from UHaul without any explicit approval from me. This is extremely unsecure. Apart from this, things were great!

shreyas s.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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