Customer Reviews for U-Haul of Ballard

5554 comentarios

1119 NW Leary Way   Seattle, WA 98107
(E Of Ballard Brdg)

(206) 784-2100

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(206) 784-2100

1119 NW Leary Way
Seattle, WA 98107
(E Of Ballard Brdg)

Services at this Location:

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

HUW M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
2.0

We had the truck for 24 hrs, with return time of 830 sunday. No one at this location told us that it didn't open until 9am Sunday, so we sat for an hour waiting to turn in (arrived early so we wouldn't get dinged for another day). Also unable to just turn keys into key box at this location. And the cust scv person had a loud phone call w customer on speaker phone while we were waiting to check in.

Jill D. 
Clasificación:
5.0

El cliente no dejó un comentario.

UIHAN K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Darrin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hanna A. 
Clasificación:
5.0

The Ford cargo van is everyone's van they never knew they needed. Seriously, this thing hauls in every sense. Fits tons of stuff, comfortable, and honestly pretty rad to drive. Way less stressful than renting and towing a trailer with basically the same amount of loading space. If I had three thumbs, the Ford cargo van would get all three way up.

Kristen H. 
Clasificación:
5.0

Street parking available which is important if you want to leave your car in get a U-Haul. Very fast and efficient. Better than the other two locations (by far) near me.

Joni W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia L. 
Clasificación:
5.0

Great staff on duty today. Everyone was nice and moved me through the proceas quickly, late on a Sunday. A+ team

Joseph J. 
Clasificación:
3.0

El cliente no dejó un comentario.

LUCKY Z. 
Clasificación:
1.0

Cashier doesn't like to wear his mask. Extremely slow service. I have gone to the Interbay location a couple times before and had much better service there.

Brandon H. 
Clasificación:
5.0

Trailer was ready when stated. The attendant was helpful and courteous. The price was good.

STEPHEN WALTER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica W. 
Clasificación:
3.0

The guy who rented me my truck to me was incompetent. It took him 30 minutes to ring me up: there was a line out the door.

Connor B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CATHERINEJANE D. 
Clasificación:
3.0

Absolutely no way to contact anyone at any point

MERCADESE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kareen K. 
Clasificación:
5.0

The person who severed us was professional, personable, and efficient. I left the rental office feeling better than when I went in because of his service.

Paul I. 
Clasificación:
1.0

The staff forgot to fasten the hitch which caused the hitch came off and almost caused an accident.

Yijun T. 
Clasificación:
4.0

First off I never received my final invoice via e-mail. I called and asked if they would send the invoice. The said they would BUT it has never arrived on my mail. And yes I have checked spam and junk and so on! A little weird! Supung@seanet.com

STEVEN JAMES Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSA S. 
Clasificación:
3.0

Staff looked unhappy and over-worked.

ABED F. 
Clasificación:
5.0

Best team that I have worked with the many time that I have rented from UHAUL.

MARIO M. 
Clasificación:
5.0

Longer than expected wait time in line, but responsive and helpful staff

Kapil G. 
Clasificación:
4.0

El cliente no dejó un comentario.

RACHEL G. 
Clasificación:
1.0

People working very apathetic about their jobs and overwhelmed by dealing with customers

KATIE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan O. 
Clasificación:
5.0

Customer service was superb!

Allison M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Caitlin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dianne F. 
Clasificación:
5.0

I hate the YES/NO question. THAT'S BS, however, when I answered NO to question # 1, I was referring to the outside surface of the Van being unwashed, and the inside storage area to need cleaning. Overall this site has been very good and efficient. And the staff is very friendly!

Daniel G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rigoberto Alex P. 
Clasificación:
1.0

The steering wheel, gear shift, and turn single were very dirty. I wiped it down with a Clorox Bleach wipe prior to use... to be safe and when I was done it was brown. I'm not sure what Covid-19 protocol you all have in place, but it's clear the vehicles are not wiped down. In additionally, the owner of the local(Joe P) wasn't wearing a mask inside while talking on the phone. There were two other customers who came in and also were not wearing masks. Very disappointed by the covid-19 safety measures in place. Please sanitize the high touch points on each vehicle after use.

Andrew P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jen L. 
Clasificación:
1.0

Start telling people that a 5 by 9 trailer will not fit a 9 foot pallet... Or even an 8 ft 10 in Pallet

JOHN G. 
Clasificación:
2.0

The furniture pads are not in so you ripped me off on those. The location didn't have my pickup ready electronically like it was described and it wasn't possible to drop off one night.

CHRISTOPHER A. 
Clasificación:
5.0

Very professional, and we have a great experience 👍

ISIDOR S. 
Clasificación:
5.0

The ballard location is great. Always helpfull. Simple deal. Good job.

ROBERT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pedram S. 
Clasificación:
5.0

great people, great equipment

Dan M. 
Clasificación:
5.0

keep up the good work!

VICTOR ZHONG H. 
Clasificación:
1.0

This location is advertised as an “after hours drop off available”, this is the reason I chose this location. I showed up and found out this was not the case. They then told me if I dropped it off the next day after I got off work it would charge me an extra day. They also forgot to tell me to click the link to mention any issues with the vehicle before I left the lot. The gas gage was not at full and I ended up putting $40 in the tank to fill it back up before I returned it. I told them this and they said they would not do anything because I didn't say so on the link that had expired by the time I was half a mile down the road. I understand that some things are policy but if the employees could do the bare minimum and make sure the customer has the right information, that would be great. I have used Uhaul several times, but that will be my last. Also, it's $1 for every unfolded blanket?? Thank fully the employee DID tell me that because it's not advertised anywhere that I could see. Come on Uhaul.

Lindsey F. 
Clasificación:
2.0

The customer service I received was poor. Two of the employees were fighting when arrived. The truck I was given had trouble starting, and the engine light was on. When I told the person at the front desk, they said it would probably be fine, and that the truck probably needs an oil change. In retrospect I should have asked for a different truck. I most likely will not use this location anymore.

Amanda P. 
Clasificación:
4.0

Hire more staff, keep more people on/available

Kevin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH ALICE D. 
Clasificación:
5.0

Excellent experience!

Richard R. 
Clasificación:
5.0

I was so preoccupied with my move I forgot to ask for the boxes I had pre-ordered. If there was a way to remind me that would be appreciated.

NATHAN WOODARD S. 
Clasificación:
5.0

Friendly staff, clean facilities, easy process. 10/10!

Madelyn S. 
Clasificación:
5.0

"Reed" at this location was so helpful! Thank you!

Barbara C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas T. 
Clasificación:
4.0

El cliente no dejó un comentario.

James Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amr A. 
Clasificación:
2.0

The guy was seating talking over phone when I picked up the boxes and dolly he didn't tell there is a cart i can use to carry the boxes, it was my first time to visit u-haul store. Plus, I was charged for extra one day because I returned the dolly one hour late!!!

mohamed E. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS S. 
Clasificación:
5.0

The staff was very pleasant, courteous and professional. They walked me through the entire process and made sure I understood how to safely pull a trailer. They hooked it up, checked that everything was working and off I went. Would definitely recommend this team in Ballard.

KEVIN RAY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melony V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eduardo V. 
Clasificación:
1.0

El cliente no dejó un comentario.

Abbas G. 
Clasificación:
5.0

Keep up the good work!

Mark B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JENNIE M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Benjamin K. 
Clasificación:
4.0

El cliente no dejó un comentario.

David Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynette H. 
Clasificación:
5.0

Only 2 things lacking in the experience that would have made it better would be a bluetooth feature on the stereo! Also we had to wait an extra day for the van we wanted but it was the weekend after all so it was understandable. The employees were very pleasant!

Michael H. 
Clasificación:
5.0

maintain good reputation.

glen C. 
Clasificación:
4.0

El cliente no dejó un comentario.

LLOYD Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey J. 
Clasificación:
5.0

Great staff. Fat and easy

CAROLYN MARIE P. 
Clasificación:
5.0

I converted my reservation to the UHaul App "Truck Hire 24/7" and it was a HUGE WASTE of my time. After messing with the App for hours the rental location did not use the App (due to unreliability), which is the reason I could not make it function and reflect my previously reservation.

Steve C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LYN G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Forrest G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John A. 
Clasificación:
4.0

El cliente no dejó un comentario.

KATE M. 
Clasificación:
5.0

Super easy pick up and return, clean truck with only 1500 miles on it. Friendly staff.

Steve P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sundee N. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAGHAVENDRA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ava K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kale D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
1.0

My feedback is more for the inability for the customer to access any features for the 24/7 Truck Share. The services did not work at all. I arrived at the correct location but the website said my location could not be identified. However, my phone settings allowed for my location to be used. The website then directed me to scan the QR code by the front door to the location. The reader would not work. The next step on the site was to take a photo of the QR code through the website. That did not work. I tried these actions multiple times over 30 mins with no success at all. My next step was to call U Haul's customer service. The U Haul rep, Christine, I believe, was kind but eventually found that she couldn't help. I asked if she could connect me with the staff on-site because I wanted as little contact with others as possible because I have a high risk person living with me. She said she couldn't help and that I'd have to go into the location. So the 24/7 truck thing has a 0 rating from me. There is no value in it from my experience. When I finally got to the desk, after 35-40 mins of trying to navigate the terrible tech and waiting in line, I told the lady at the desk that the technology was a mess and she said something to the effect of, “Yeah.... Name?” She did not seem interested one bit in hearing what my problem may have been. Bottom line - If you are going to have a service for customers, at least have plans for what to do when it breaks down. There seemed to be no communication with the people on the ground about how to address breakdowns in tech meant to effectively accommodate those who really want that service. If these plans are not present just remove the service.

ERIC E. 
Clasificación:
5.0

Staff was not as thorough and helpful as they have been in the past when we have rented with you. It was clear that the woman who helped us arrived late to her shift and the other guy working was struggling to keep up.

AMANDA S. 
Clasificación:
3.0

I had a negative experience with your employee Joseph Paschke. Rather then wear a mask, he wore a flimsy bandana that offered customers no protection, and even then he took it off his face altogether at one point. He was also rude when I told him I did not have a smartphone. I made my reservation by phone; at no time was I told I would be expected to have a smartphone with internet, apps, or a camera to complete the rental process until I was onsite. I appreciate uhaul's initiative to go paperless, but to not have an alternative is extremely classist. Not everyone can afford a fancy phone or phone plan.

Scott T. 
Clasificación:
5.0

I found pick up and delivery easy, smooth friendly and a good price! Thank you. Enjoyed the Cargo van

PAMELA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

IAN M. 
Clasificación:
3.0

El cliente no dejó un comentario.

LINDA W. 
Clasificación:
5.0

Picking up and dropping off was so fast and easy. All the staff was friendly and helpful.

Jesse C. 
Clasificación:
5.0

Great staff!

WILLIAM BENEDICT F. 
Clasificación:
3.0

When I rented the truck, it had 1/4 tank of fuel. When I returned the truck I put in more gas than I had when I took it out. I was charged a $30 fuel fee. This needs to be removed.

Brenton B. 
Clasificación:
5.0

El cliente no dejó un comentario.

HUGH S. 
Clasificación:
4.0

No major problems but it seems like some tasks were missed or not thoroughly checked before the truck was prepped. The cab had a good amount of dirt on the floor and there was a few pieces of trash in the doors. I was also told the gas tank would be 3/4 but was actually at 1/8 and I had purchased 12 furniture pads but was told they only had 6.

JESSICA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Helen M. 
Clasificación:
5.0

Very friendly staff. I will use this location for future UHAUL rentals and recommend to others!

Alexander J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer R. 
Clasificación:
5.0

El cliente no dejó un comentario.

TREASA S. 
Clasificación:
3.0

U box was not ready for the mover at the agreed upon time of 9 am. The mover had to wait in a long line and then convince the staff that the u box should have been ready upon his arrival.

Blake S.  |  Overall Experience 
Clasificación:
5.0

I moved and shipped a U-Box from Phoenix to Seattle, Washington. I was extremely pleased and impressed with all the employees and the efficiencies of this system. Thank you for a successful move !

Susan T.  |  Overall Experience 
Clasificación:
5.0

Connor Hernandez was a great help

John B.  |  Overall Experience 
Clasificación:
2.0

Contents from my ubox were stolen overnight off the uhaul lot. I thought they would be safe in a warehouse. Although the employee I worked with was helpful, I think this location needs a secure fence!

SARAH E L.  |  Overall Experience 
Clasificación:
5.0

I was able to get in and out, as well as return my rental very seamlessly. The people were very helpful and friendly. (TIP: on the top portion you should have an "I don't know" or "NA" option)

dean t.  |  Overall Experience 
Clasificación:
5.0

Connor was very friendly and helpful in finding some frames that were left behind in our UBox. I was very appreciative of that!

Cynthia S.  |  Overall Experience 
Clasificación:
4.0

Very helpful

Chantal p.  |  Overall Experience 
Clasificación:
4.0

The staff is hard to reach via telephone, but the service we received at the facility was impressive. Connor was able to assemble our UBox, trailer, and truck in 1/4 of the time of the previous Uhaul.

Elena O.  |  Overall Experience 
Clasificación:
5.0

Good to work with

Bradlyn W.  |  Overall Experience 
Clasificación:
3.0

The movers I hired were able to get my UBox at the scheduled pick-up time from UHaul without any explicit approval from me. This is extremely unsecure. Apart from this, things were great!

shreyas s.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

  • Moving Truck Icon
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • U-Box Container Icon
    Contenedores U-Box®

    We ship across town or accross the world!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Trailer Hitch Icon
    Enganches para remolque

    U-Haul is North America's #1 hitch installer!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

Volver
arriba