The employee was helpful and friendly. Uhauls app was horrible.
Gale B.Customer Reviews for U-Haul of Ballard
Testimonials From Recent Customers
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I feel scammed by the fuel policy.
Michael K.The gentlemen (I believe name tag said owner) was so caring and made the whole process easy. I keep coming back to Uhaul because of the consistent, positive experience. ¡Gracias!
Kelly H.The uhaul place was fine and the employees were really nice. But that area in Ballard has seen some homeless encampments pop up nearby, which made it uncomfortable. For that reason alone, I would not recommend this location.
Cara B.I was in line for over an hour and a half due to only one lady being there to check people in. When I finally got there a second employee started checking people in and he told me my truck that I reserved for the day was rented out. So after waiting some more for that employee to find another truck I was given a truck with no gas... I was very frustrated with the check-in process as well. I checked in prior to arriving but was told that didn't matter and I had to redo all of the same information. I would like to point out that the male employee that helped me did a great job with the situation. But the lady working that morning was SO rude, she managed to butt into me and the other employee's conversation and make a rude backhanded remark that was absolutely unnecessary and just made me even more frustrated with the situation. I would love to have someone call me about this employee if you need more information. The checking back in at the end of the day was fine, fast, nice, and got my total within 2 minutes.
Memo M.Great customer service!
Heidi A.Employ some type of security in the parking lot. The area feels very unsafe and I believe that my fuel was siphoned off. I had to go to a gas station with an empty tank. The reimbursement you paid me for gas does not cover the real current price of gas. I don't have time to dispute this but we are both losing money because of the lack of security. The gas cap was missing ffs. Other than that the van was very clean and the two older employees that I interacted with were working very hard to keep things running. These types of folks are rare these days and one day I will not be surprised if this location is forced to closed because people are done putting up with all the safety issues in the area.
Kacper L.The van I drove got 1 mile to the gallon according to the gage. When I brought it up only one person would help me. La Tasha is the best thing you have at this store. You need to see why the van uses so much gas or fix the gage. I drove 13 miles and had to put in 12gals gas to bring it back up. That is not sustainable business practice. I've rented from other places and many vans for years. None have been that bad. Considering gas prices I will have to go where the vans work better next time. Your employees won't even discuss the problem. La Tasha was the only person that came through and made the visit worth while.
Angela D.Line to get truck was. 1 hour long. More employees. They were very nice.
Jennifer A.Someone who helped me at the desk (I should have asked her name), she was very sweet and kind.
Daewon K.Staff was friendly but it's bullshit that you charge $6.50 per gallon if the uhaul isn't returned full but then don't fill it up. I get that I could hypothetically have returned it at the 3/4 tank I got it, but pragmatically it's damn hard to fill a vehicle to 3/4 of a tank. I feel like you owe me $6.50 per gallon over 3/4 that I dropped it back off at. The staff was really friendly though
Josh B.Na
Stephanie S.Staff was very friendly and helpful and efficient. The woman working there was very effusive and extremely kind to all of the customers. But the other staff were also very friendly and professional. Unfortunately this location suffers from quite a bit of surrounding homelessness and I'm not sure what can be done about this.
James C.There was an issue with the computer system not allowing the staff to assign the auto transporter that had been booked. Staff worked hard to resolve, keeping me informed but it did cause a significant delay in getting out of the location.
timothy E.It was easy to get to and the guys working there were very nice; however, there were lots of homesless camps we had to navigate to get into the parking lot. We dropped out stuff of quickly and hustled out of there.
Erin W.Fast moving store! Expert service knew everything, thank you! It was a long line and people were complaining at first but as soon as they saw how fast the line was moving they all were pleasantly surprised with the level of speed.
Arison K.bad area and very crowded
Eva B.Lines were long. I had a 8am appointment but did it get my truck until later due to waiting. The person who helped me was courteous and helpful. Your computer systems were slow.
Raymond G.More staff to make things go faster and better Wi-Fi for the staff who are there trying to run things and process customers as quickly as possible. The staff who helped us were lovely (both Na Tasha and another gentleman whose name I didn't catch) - they were efficient and helpful and friendly - the line was just very very long because the Wi-Fi was processing things slowly and there were only two of them there despite it being the last Friday of the month when I imagine lots of rentals are scheduled.
AILENA J.Very friendly
Gerald D.Excellent customer service on both sides of the transaction.
Jefferson A.I arrived at 7:50AM and was not helped until roughly 9:30AM. The employee kept giving the same keys to the same broken truck to each customer she helped and then would have to walk outside for some unknown reason and then return only to help a customer who had already been helped. Second employee sat on his phone and never helped anyone. The employee who helped the line even stepped out for a smoke break while a line of people extended out the door of the building. This was the absolute worst uhaul experience I had and it was simply because of your employees not understanding the roles they are employeed/trained to do. A god-damn trained monkey could have done a better job. Shame on you all.
HENRI M.I waited an hour and a half to pick up my truck. When they finally got to me they gave me a truck with no gas. There were 15 other people in line at 8am on a Wednesday with only one employee working. She had to handle reservations on top of two trucks without gas and two with dead batteries. It was a nightmare.
Thomas M.Understaffed, may benefit from starting a reservation line only. Link to verify the condition, gas level and mileage were broken. Staff who were there seemed overwhelmed. Took way to long to pick up a vehicle and there were several customer complaints while in line.
sydney R.Would have been nice if we knew there was no lock included with the Uhaul. We ended up purchasing one elsewhere after leaving the lot and realizing our items wouldn't be locked up in the back as we drove across multiple states.
April B.The drop off/inspection person was very helpful and friendly.
Claudia G.Great customer service! Very helpful and friendly. It doesn't get any better. Thank you!!
CARL S.I tried to extend my rental and we told I couldn't it would have been nice if uhaul called me and let me know I could have extended going to cost me double to get another truck to finish the job
Rochelle K.The staff are so great, especially the lady that works there all the time. Really great people, thanks!
Adriana R.The phone support out of Tempe office was the best - the young woman who answered my QQQs clarified details I found unclear, when initating my reservation online. The equipment worked as expected and made Saturday's move a success. Gracias
David H.Staff was amazing. Seriously, so upbeat, nice, and seemed to be doing so much with how crappy the local vagrant population is. Seriously keep this staff at all costs. Put a gate around this place, the first truck I had had it's fuel tank drilled and I had to bring it back. Overall the place is so sketchy and it sucks that you can't do anything about it. My truck had some serious gear shifting issues but was really clean.
Ryan K.The staff deserves a raise, they were fast and friendly even though the trucks were all empty from gas thieves making thier day harder.
seth W.This location is always solid! Thank you!
Sean M.The agent who checked me in was very helpful and the return process was very quick. From beginning to end a very smooth operation.
Sarah S.This place was an absolute nightmare of a location. I would tell anyone to avoid this place at all costs it's lot is filled with trucks and garbage lining the streets and they say you have to street park or they'll tow you. The people seem not to care and the manager wasn't on site despite the fact that over 3 UBoxes we're scheduled for pickup and there wasn't anyone around to help. Nobody seemed sorry about the sad state of affairs that you can barely call a business. Pathetic.
Noah A.When we picked up the trailer, they specifically told us that even though the trailer was old it was in great condition. Told me that had inspected it completely. The next morning when we got on the road, I checked the tire pressure, which was very low. So as I was airing up the tires, I realized that the tires were dangerously bald. Cords were showing on both tires. We then spent the next 4 hours getting the tires replaced. The only bright spot was the gentleman that was sent to fix the tire. He was told it was a newer tire, and did not have the correct wheels. So he accompanied us to a tire center to have them replaced. He stayed with us until things were resolved. Not a U-Haul employee (contractor), but extremely helpful.
Michel G.Have a cell phone checkout system that actually works, and clean up all the garbage on the lot. In spite of these deficiencies, the staff was friendly and efficient.
Doug S.Extraordinario servicio al cliente
April B.Very slow, inefficient check-in experience despite doing everything online ahead of time. Terrifying to drop off after hours in this neighborhood and would absolutely not do again.
Sam T.Have more accessible parking. The only parking option that was available was street parking and it made accessing the building very difficult.
Daniel W.Waited 45 minutes beyond original reservation time, no gas in van despite being told near full, confusing check out process that is different from online instructions.
Kosuke K.There is definitely not enough staff at this location. The gentleman that helped me was great! However, the cargo van I rented was on EMPTY even though the paperwork indicated it had 1/4 tank and I was asked to return it with 1/4 tank. Needless to say, I ran out of gas in less than 2 miles! I know that I was overcharged given all of issues with the gas and mileage.
Palmira C.The store is fine and the people who work there are extremely professional, but I wouldn't recommend it because the amount of vagabond trailers that line the streets around the location. There is no safe place to leave your car and I definitely wouldn't want to be caught there at night. I feel bad for their workers.
Terriko S.The key return was broken. I was on the phone for almost an hour at midnight trying to return the keys. The woman on the phone was honestly rude and not trained properly because she kept not knowing what to do. Returned keys the next day instead. Also, being there late at night isn't safe. Two men tried to strong arm rob me in the lot when I arrived but my friend and I threatened them with my baton and they left.
Theodore L.The person checking me out didn't notify me verbally that I had to look at my phone and do a check in before driving the truck away. I got home to load my stuff and noticed the message, but the link had expired. I had to call your customer service to resend the link, and I had to upload a photo of previous scratches on bumper. This is my first time I am using Uhaul, so I didn't know I had to do this. Please make sure you verbally tell us first timers to do these things. Thanks! Otherwise excellent service.
Alexander B.Holy sweet goodness is that place a dump! They were homeless people everywhere! Shady beyond shady! Everybody in my family was scared to death returning that U-Haul! That location needs to be cleaned up! Awful people everywhere! God bless all the employees that work there because that is filthy beyond filthy!
sean W.The morning guy was great! The afternoon one was rude and became angry with me as parked the truck on the road, as the parking lot was full. He insisted I drive around the back. I was tired and didn't want to do this., So he refused to inspect the vehicle and give me a receipt. Said "he would email me"
Brenda D.The person who helped me return the truck was very friendly and helpful. I was exhausted from moving and he made it so easy and pleasant for me. ¡Gracias!
junichi S.My reservation wasn't honored at the the Terry Ave location(Seattle storage), which really shortchanged me last minute, as I was turned away with no u-haul but I needed to be out of my apartment that day. I had everything set up, including 2 hr elevator reservations. I quickly went to the Ballard location who told me they were short of trucks BUT would be kind enough to loan me a truck as long as it was back within a quick return. I am extremely grateful for the Ballard location, as it could've been a huge financial strain for me to reschedule the move.
McKenzie S.The mattress bag is prepaid for was out of stock. When we went to return the van there was no where to park it, my partner went in but could not find any employees, so I had to sit in it for 20 minutes before an employee told me just to leave it
Claire M.LaTasha was great - although the location was understaffed - she was very calm and gave each customer her undivided attention. She was thorough in her description of the process and very pleasant. Great customer service, despite her being the only staff member there!
ann M.So fucking expensive. Used a van for less than two hours $19 went to $98 ABSURD
Jessica T.You need to invest in more staff. These staff are working so hard, they are amazing. You need to invest in more staff. Seriously.
Conor B.Very easy electronic drop-off
Sean M.This experience was perfect but my experience 2 weeks prior was not-I reserved at Ballard location but they changed it to Duwamish on the morning I was to pick up so I cancelled as driving 15 miles one way at $1.29/mile was not okay Does this qualify me for $50?-to quote your guarantee Your reservation is guaranteed or we will give you $50 Should U-Haul, through its own fault fail to meet time, place and equipment size of your truck, trailer or towing equipment, a $50 "Reservation Guarantee" will be paid and U-Haul will still attempt to fill the reservation. Los carritos y protectores no están cubiertos por la "Garantía de reservación" de $50.
CHRISTINE L.The website is terrible. Tried to call in to make a reservation, but the wait time on hold was 50 minutes. While making first reservation, my website session expired by the time I finished navigating through all the many webpages they throw at you. I didn't think my reservation was successful, so I quickly made a second reservation for any available truck at a closer location. I also reserved a storage unit, thinking it would be offered in the same neighborhood I was renting from. Also, the hours of the storage were not clearly communicated. I almost missed the window to move-in.
Deborah K.I was satisfied with the truck. But the fee charge was REALLY BAD! No apparent sign was on the Internet saying fuel and service charge. It is very confusing that the mile fee covers the fuel fee. I was finally charged nearly twice the amount than the amount shown when placing the order.
Zhaoyu G.U box was not ready for the mover at the agreed upon time of 9 am. The mover had to wait in a long line and then convince the staff that the u box should have been ready upon his arrival.
Blake S. | Overall ExperienceI moved and shipped a U-Box from Phoenix to Seattle, Washington. I was extremely pleased and impressed with all the employees and the efficiencies of this system. Thank you for a successful move !
Susan T. | Overall ExperienceConnor Hernandez was a great help
John B. | Overall ExperienceContents from my ubox were stolen overnight off the uhaul lot. I thought they would be safe in a warehouse. Although the employee I worked with was helpful, I think this location needs a secure fence!
SARAH E L. | Overall ExperienceI was able to get in and out, as well as return my rental very seamlessly. The people were very helpful and friendly. (TIP: on the top portion you should have an "I don't know" or "NA" option)
dean t. | Overall ExperienceConnor was very friendly and helpful in finding some frames that were left behind in our UBox. I was very appreciative of that!
Cynthia S. | Overall ExperienceVery helpful
Chantal p. | Overall ExperienceThe staff is hard to reach via telephone, but the service we received at the facility was impressive. Connor was able to assemble our UBox, trailer, and truck in 1/4 of the time of the previous Uhaul.
Elena O. | Overall ExperienceGood to work with
Bradlyn W. | Overall ExperienceThe movers I hired were able to get my UBox at the scheduled pick-up time from UHaul without any explicit approval from me. This is extremely unsecure. Apart from this, things were great!
shreyas s. | Overall Experience