Comentarios del cliente para U-Haul of Ballard
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Testimonios de recientes clientes de U-Haul of Ballard
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Asher R. en
The staff member at this location was extremely lacking in customer service or hospitality. Aside from having no visible signs care for their physical appearance, the staff member was spoke in what seemed like single word grunts, though I guess you could call that economy of language. Moving forward, I would hope that Uhaul would recruit staff members who are motivated to please the customer and include in their staff training a strong emphasis on hospitality. Please look into Japanese omotenashi culture (https://guide.michelin.com/sg/en/article/features/omotenashi), which can be applied to one's personal like and all business models, from restaurants to moving companies. Each one of your staff members is an ambassador of Uhaul and I would hope Uhaul would invest in their staff accordingly.
Sophia J. en
The person at the counter was incredibly helpful, efficient, and kind. I hadn't had great experiences before with a uhaul pick-up, but here is was super easy and everyone was kind and expeditious.
Susan F. en
I was treated very nicely, quick service in the office altho busy, efficient paperwork, quick and correct numbers upon returning truck. Very reasonable!
Jean T. en
Nothing.
Kevin J. en
Drink cans and trash under the seats.
Johnson H. en
Make your 24/7 after hours service convenient as well!
Patrick M. en
Very easy process.
CHRIS A. en
Customer service was very good at this location Please send me a survey of what I think about the corporate heads who actually run U-haul Please......... I dare you
Justin S. en
Gas was completely empty (though my understanding is that people commonly siphon the gas overnight) and oil change light was on
Curtis P. en
Back of truck was wet and dirty. I had to clean before putting items inside.
Tori B. en
Personnel was AMAZING
Jason R. en
Very pleased with the entire experience
Kyle C. en
I was tripping on needles trying to inspect the vehicle. The online skip the line was a terrible experience. Slower then in person. When viewing the vehicle the cap was off and the front desk said don’t worry it most likely got siphoned. I was told to go fill it up and they would reimburse me. I went and filled up $16 dollars worth of gas. Drove 5 miles and returned the vehicle without any damage. Upon return I was refunded $7 dollars worth of gas. They said going off the gauge it says 1/16th of gas which is $7. I tried to explain that vehicles have reserve miles in tanks. Normally you have 30 miles after it hits E so I just filled his reserve tank without payback. This vehicle gets 10mpg. I drove 5 so half a gallon. Rounding up that is $2. After my $16 dollar spend I should have been refunded $14. I was given half. The gentlemen that helped me out was great and tried all he could. The older fella had to mention that technically the pay back program is new and they normally don’t do this. I laughed thinking really. I had to fill the damn truck up for them and not get paid back? After what I had to go through I am pissed I even had to pay at all. Waiting for the general manager to call me back. Will not be returning.
Jarod S. en
I was charged an extra fee for dropping off the trailer early after hours.
Lucas D. en
Several items I reserved were not actually available when I came in to pick up everything, which significantly impacted my plans in a negative way. Please don’t let people reserve items unless they are guaranteed to be available.
Sandee D. en
Check in and check out was a breeze
William M. en
We live in the rainy northwest, thankfully the gas tank wasn’t given to me empty this rental. However, after I got the truck home, woke up the next day with condensation all over the windows...the windshield wipers didn’t work. Perhaps an oversight although I would have been really screwed with a truck fully loaded to move, if it had of rained. Wtf? Can you do a thorough check before giving vehicles to customers?
Andrew W. en
Plan to use this same location for a summer move. Thank you.
Erin L. en
When I dropped off my second truck they did not come out to check that the truck was in good condition, but aside from that we’re very friendly
Mia R. en
Representative on duty 12/20/19 was unbelievably rude, condescending, unhelpful, and unkempt. He also refused to give me the packing supplies I paid for in advance.
Alan P. en
Fine . . . except that the floor of the truck had recently been painted and it wasn't quite dry! It smelled strongly of paint, and everything stuck to it!!! Couldn't believe it! Otherwise, all went smoothly.
Brandon P. en
Please be clear with your gas credit service. I was told that I would be credited for gas after it was returned, but then I was told that wasn’t true when I returned it. Besides that, the truck was maintained well and we had no problems with the vehicle.
Peter M. en
My initial reservation was at 25th and 75th NE in Seattle at one of your affiliates - a Shell gas station - at 2:30pm. The route manager forgot to set my truck up for remote pick up (I think uhaul calls it 24/7 pick up). After spending 2 hours on the phone with uhaul reps and talking to the gas station manager, I was re routed to Ballard due to the route managers incompentance. Now I am driving to do my pick up at 4:30 (rush hour) and spend an extra 45 minutes in traffic. What made this inconvienence even worse and personally damaging was that I was paying a few helpers $30/hour starting at 2:30. Your route manager cost me an extra $270 in labor for three guys to stand around for 3 hours. On top of this the sequencing of the work I was doing was screwed up and probably cost an extra 45 minutes in additional waiting. I was expecting at least the entire rental to be comped (I explained this to more than a few of your reps) but just got my final invoice today via email and was still charged for one day (I was comped $50 guarentee and the extra day of holding the truck). I realize one idiot doesn't represent an entire corporation but he sure didn't put uhaul in any sort of positive view in my book.
Joe H. en
While the vehicle was clean, the location gave us a truck that had recently been painted. We didn't realize that the paint hadn't fully dried until we started to load our belongings. The items were being delivered for donation and ended up with paint on them.
Michael J. en
Quick checkout and checkin. Less hassle than renting a car. Everything ready as selected online. Very courteous.
Thomas R. en
Very good and efficient experience renting from this location. Thanks
Sheri M. en
I was unable to verify my location thru your website even tho I was connected to your WiFi while standing in your lot. I left the truck but had to come back the next morning to officially return the truck
Serena F. en
Quick, easy process. Thank you.
Kent F. en
U-haul has certainly stepped up their game over the last 10+ years. I would happily rent from them again and suggest my friends do the same.
Max W. en
Neil, Thank you so much for the kind generous help on our recent visit to your location. You went above and beyond in helping us through the moving process. I'm sure we will be back in the future for more moving needs thanks to you. Keep up the great work. Best Regards Max Henry Weber
Lisa G. en
Thank you. It was an easy check out and check back in experience. Much appreciated afters an otherwise very busy day of mvoing.
Wendy L. en
Fast, friendly service for both pick up and return!
Elizabeth L. en
bed of van not swept out very well. Moved a mattress in mess of dirt and pine needles.
Anthony M. en
Had a discrepancy about the amount of gas and the manager was very rude about it. Would use the competitor but there isn't really one.
Dennis B. en
When empty, the back truck rattles a lot and it can be unsettling at times because it sounds like something broke off, but that's probably just the nature of the situation.
Leslie B. en
Great customer service at this location--couldn't ask for anything more!!
William M. en
The employee was nice... However, I received the truck empty of fuel, had to drive 3 miles to fill it up (which I was later charged with over the estimated mileage by less than 2 miles); I also put $15 of gas in, came back with 1/8 tank...and still charged extra? Disappointing...
Melinda S. en
The truck was well maintained and the iphone pickup went relatively smoothly. The issues started when we opened the back of the truck to find that the 20 packing blankets we'd ordered to protect my furniture were not there. We called after the store opened and were told that they "ran out." I would have been nice to hear this two hours before we were loading the truck. A phone call? Email? Credit on the order? No, none of that happened. Very unprofessional. We were however given a hand truck which I did not order, yet was charged for. I told the clerk when I returned the truck that I did not order the hand truck and wanted it removed from my bill. He told me his did it, yet, surprise, my credit card was still charged for the hand truck. The day got even better when the move labor I contracted through the UHaul.com website were a no show. No phone call. No text. No email. I called and left three voicemail messages and a text and still have not heard from them. FAIL. FAIL. Did I mention FAIL on the entire day. In the future I will not be going back to UHaul for my moving needs. Because not only was the UHaul moving truck fiasco unwarranted, but the movers with whom I contracted through the UHaul move site were a complete disaster.
Veronica N. en
No improvements to suggest, fantastic experience.
EVAN C. en
Great location. Solid service help.
Jeremiah J. en
Super quick drop off and very friendly staff!
TERESA M. en
I got a call wondering when the rental would be back. I tried to call twice to give an update, but was on hold for a very long time on both calls. I never got through in a timely manner. No big deal.
Juan P. en
Quick, seamless and great customer service!!
Piotr Z. en
I was give a vehicle with empty tank, and when I returned it with more fuel than I started with I was charged a fuel fee.
Roger L. en
See other column
Dorel S. en
Good service, nice people...
NADINE H. en
Super fast. Excellent condition of van. Easy check-in. Very efficient. Great job overall.
Daniel M. en
Shit was great. Drove smoothly, backup cam was a nice touch. Kept balance really well while loaded. Bottom pad in the truck bed has the right amount of friction to keep stuff steady. Lots of tie points inside is nice.
Blake S. en
U box was not ready for the mover at the agreed upon time of 9 am. The mover had to wait in a long line and then convince the staff that the u box should have been ready upon his arrival.
Susan T. en
I moved and shipped a U-Box from Phoenix to Seattle, Washington. I was extremely pleased and impressed with all the employees and the efficiencies of this system. Thank you for a successful move !
John B. en
Connor Hernandez was a great help
SARAH E L. en
Contents from my ubox were stolen overnight off the uhaul lot. I thought they would be safe in a warehouse. Although the employee I worked with was helpful, I think this location needs a secure fence!
dean t. en
I was able to get in and out, as well as return my rental very seamlessly. The people were very helpful and friendly. (TIP: on the top portion you should have an "I don't know" or "NA" option)
Cynthia S. en
Connor was very friendly and helpful in finding some frames that were left behind in our UBox. I was very appreciative of that!
Chantal p. en
Very helpful
Elena O. en
The staff is hard to reach via telephone, but the service we received at the facility was impressive. Connor was able to assemble our UBox, trailer, and truck in 1/4 of the time of the previous Uhaul.
Bradlyn W. en
Good to work with
shreyas s. en
The movers I hired were able to get my UBox at the scheduled pick-up time from UHaul without any explicit approval from me. This is extremely unsecure. Apart from this, things were great!