Comentarios de los clientes para U-Haul of Ballard

Very friendly staff. I will use this location for future UHAUL rentals and recommend to others!

Location has great customer service 👍

Super fast, great location, friendly people all wearing masks!🙌

The gentleman who checked me out in the morning and back in that night was super. He was efficient and pleasant. He also answered questions about trailer weight for my future reference. Five stars!

The vehicle I was to rent had its fuel line cut and it's tank siphkned, it would have been better if the staff found this out before I arrived

Your team was great and friendly. Thank you!

The fuel gage didn't work and kept telling us we were low on gas when we weren't- therefore having us put in more gas for no reason. Lastly there somehow was also gas in the back of the truck and it stained our mattress and couch..... we are not happy about that

This location (in Ballard, Seattle, WA 98107) has always had great customer service, and I have rented from them several times, both for my former business and also for myself personally. I would highly recommend them. The only thing I can suggest is that the vans be cleaned with something that does not have such a strong "perfume-y" scent.

Everything was good with one exception. I put a total of 27 miles on the rental. When I picked up the truck the gas cap was off, seemed odd. The gas level was 5/16. I put 8 gallons in the tank to return it at the same level. 27/8=3.4 MPG Didn't seem right.

Everything was ready to go just as ordered. Truck was clean and efficient. Easy check out and easy return.

Return was easy and efficient. Pickup was needlessly cumbersome and the high pressure insurance pitch was annoying.

Customer service was horrible. They didn't bring me my truck they pointed and said it's over there. I didn't know how to pull cat out of drive way only because there was little space and the gentleman said you can try to go that way or that way. It was all in all a crap show.

Excellent service

Very inconsistent experience between locations and employees. This location no longer allows after hours drop off so they write your reservation for an extra day. The employee who set up the reservation said the extra day could be removed when I returned the trailer. However the employee who checked me back in said that's not possible. I know it is possible because other locations have knocked off the extra day if the rental is returned early in the rental period.

Personnel was generally helpful, what I found frustrating was that when I arrived, I was told that uhaul has discontinued the ability to drop off your equipment after hours. Given the times we live in, these changes are understandable, however this was not made apparent on the website and if you do mention it anywhere, there was no indication that this would be an issue when I set my return time after the closing time online. I was fortunate that it didn't become an issue for me, but the way I was told by the front desk person that this was just the policy left a bad taste in my mouth. If you're going to have such policies, state them and don't make it difficult to find out or to only discover when you're actually picking up the equipment.

Truck was clean, customer service was great. The only problem I had with this location specifically was the parking. Customer parking is street parking only (I parked in the office Max parking lot). But other than that it was awesome.

Ns

Easy, peasy drop off.

Please don't txt me at 230 am to ask for a rating

Excellent service

Nothing could have been easier from checking in to the return process. Thanks for making a crazy day a little bit easier

The Staff was excellent, especially the owner of the Tukwilla location who helped me. Knew her stuff, got the trailer hooked up and I was on my way. She helped a lot by changing my contract when I realized I didn't need an extra two bags of moving blankets.

There was just issue. The seatbelt receiver was broken so the seatbelt reminder kept beeping every minute or so.

Excellent rental experience thanks to the Ballard Uhaul team. Reed did a great job at equipment check out with assisting me with selecting the right moving equipment and accessories. Chris was also extremely helpful when I needed to extend my rental overnight, and also facilitated an early drop off the following morning. By far the best/easiest Uhaul rental experience I have had of four rentals in as many years.

No improvement needed.

Find somewhere safe to drop key off.

Awesome workers - just dirty trailer because they can't wash them at that location - full of mud on the exterior. Workers were great and explained that.

Chris was incredible - professional, kind, helpful, thoughtful, fast and intelligent. You couldn't have found another manager. You really should promote him to CEO.

Equipment was fine and served its purpose for our move

The reservation process is not the most intuitive nor informative. I was quoted $34 upon my reservation, when i picked up the truck they were trying to charge my over $70. They should be more upfront about the charges before you even come into the store..... Employees were on their phones not paying attention when i walked in and were unwelcoming

Excellent customer service on check-in AND check-out, really great staff here.

fast, friendly service!

The first truck I received had had the fuel line cut so an employee gave me a second truck, which I found out later also had had the fuel line cut. I discovered this when I tried to refill the gas tank and gas poured out from under the truck. This was a massive safety hazard and it's shocking that the employees don't even know the state of their own trucks. I will certainly never be visiting this location again and will likely never use U-Haul again.

fast service, and helpful return.

The person that checked us out was not wearing a mask properly and coughing while handling my credit card, ID and talking to us. I did appreciate that there was plexiglass separating us and him. Also hand sanitizer was out so couldn't properly hand sanitizer after touching cards and the cc machine.

Great experience renting a Vehicle Trailer ("Auto Transport") from them. Reed was very effective and knowledgeable. I got hooked up to my truck very quickly and he showed me what I needed to know (which was also on a youtube video from uhaul). Overall a great experience towing on the trailer a Forester 2005 car. Thanks!

The truck alignment was very bad (had to counter-steer right), the driver side door did not close all the way unless I slammed it, and the truck was parked in a tight spot and I needed to ask to have another truck moved so I could get out. Staff was very nice though!

I was super stressed out with my move but renting at the Ballard Uhaul was easy. The guy that helped me check in was super personable and made it a breeze. He explained everything and answered questions. The truck itself was easy to drive. I was worried about driving a vehicle that size but I felt very comfortable and it was also clean. Overall wonderful experience! 10 thumbs up!

Fantastic customer service. The whole team was friendly, skilled and accommodating of my needs to reduce the stress of loading and preparing my rental for my trip.

You changed the pickup location to one of the tightest areas of town. Then pushed my pickup date back by a day which put me a full day behind on the road. You flat out LIED to me that there was construction in front of the shop causing the delay when there was actually a Covid scare and you wanted to clean. Lying about Covid is absolutely deplorable. Then I ended up with a trailer whose back driver side tire was so worn out you could actually see the belt of the tire. It's an absolute miracle that I made it all the way across the country like that. I will never again use U-Haul based on this experience.

There were 13 rental plastic boxes in store and I needed all of them. However, they gave me only 7 saying that they needed 6 for demo. I'd understand if they need one for demo but 6? I had to manage with my Amazon boxes for the rest. One more thing: the lids of these boxes open up if you tilt them so I had a really tough time loading these on the dolly because well, they open up. Besides, the dollies are capable of climbing stairs but thanks to the poor design of these boxes, I couldn't take advantage of that because again— they open up and spill your luggage so kudos to the team who engineered these boxes!

Great guy that helped me out. Very friendly, efficient, and smart about the whole process. Made me happy to be a customer.

This site does not allow for after hours drops but doesn't give any indication of this being the case besides the locked box when you arrive. I had called ahead to confirm that I could return to the location after hours. Was told yes and then once I arrived learned this was not the case

The guy renting me my truck could careless about customer service. This Uhaul location is terrible.

Very efficient and helpful staff. Good Covid safe process. This location makes U haul convenient like Hertz or Avis > they have minimized unnecessary steps.

Jason was so friendly, helpful, and quick!

The staff were friendly, speedy and helpful. That made things very easy - they all deserve a raise!

Staff at this Leary Way location were great! Kareem was knowledgeable, energetic and efficient for reservation and the pick-up .

Great costumer service, and friendly welcoming.

Unaware a customer walked in and was waiting for pickup

The person closing up was amazing - we arrived very close to 7pm and she let us return the truck, which was incredibly helpful! Will definitely rent again!!

Staff was friendly and efficient!

The UHaul had too much of of hair inside of it on the the seats, also we didn't receive any furniture dolly to rent even when we had booked it online.

The folks at Ballard were great. I found the availability of the trailer on line and they took it from there. This was after a VERY POOR experience with the folks at Shoreline. I had reserved a trailer with them and then they lost the reservation and sent me to a central Uhaul number where they were sending me hours away to get a trailer. Ballard saved the day......ten minutes from my house. Shoreline was useless as was the central contact.

Truck was full of animal hair on the dash and doors. Borrowed the locations cleaning supplies to clean the hair.

The Gentleman that checked me in and got me on the road was the same gentleman that met me when I returned the vehicle. In both instances the gentleman provided excellent customer service, efficient and respectful (good eye-to-eye contact) communication, attention on me and was not sidetracked by other non-important things. Thank you!

U box was not ready for the mover at the agreed upon time of 9 am. The mover had to wait in a long line and then convince the staff that the u box should have been ready upon his arrival.

I moved and shipped a U-Box from Phoenix to Seattle, Washington. I was extremely pleased and impressed with all the employees and the efficiencies of this system. Thank you for a successful move !

Connor Hernandez was a great help

Contents from my ubox were stolen overnight off the uhaul lot. I thought they would be safe in a warehouse. Although the employee I worked with was helpful, I think this location needs a secure fence!

I was able to get in and out, as well as return my rental very seamlessly. The people were very helpful and friendly. (TIP: on the top portion you should have an "I don't know" or "NA" option)

Connor was very friendly and helpful in finding some frames that were left behind in our UBox. I was very appreciative of that!

Very helpful

The staff is hard to reach via telephone, but the service we received at the facility was impressive. Connor was able to assemble our UBox, trailer, and truck in 1/4 of the time of the previous Uhaul.

Good to work with

The movers I hired were able to get my UBox at the scheduled pick-up time from UHaul without any explicit approval from me. This is extremely unsecure. Apart from this, things were great!