Wonderful customer service, always.
Carol R.Customer Reviews for U-Haul of Ballard
Testimonials From Recent Customers
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I had to wait 35 minutes when I arrived and the person working lectured me about being 30 minutes late for my reservation (I arrived 5 minutes early to location). When dropping off there was no where to park on the property so had to pull in through the exit to get onto property. The person working again yelled at me and said I could have park in the street (blocking traffic and the side walk). I said are you asking me to park illegally? She said they don't ticket here you could have parked half hazardously. This was the worst experience I've ever had at any Uhaul in my life.
Allan S.When I arrived there was a 30 minute wait to be helped. The check-in process was longer than it had been at other UHaul locations. When we went to hook up the trailer, the electrical connecter had been wired with the wrong plug and we had to start all over with a correct one. It took me a full hour just to rent a trailer. When I went to return the trailer the staff member challenged me "Are you supposed to return this trailer now?" She wouldn't accept that I was on time until she saw my paperwork that I was actually on time.
Liz L.Waited in line for more than an hour to get the truck.
RHETT B.Julie was so helpful and made our experience fun. I wouldn't classify moving as fun or ordering a van as easy, but she made it that way. Great location. I will be referring people to them in the future. Thank you Julie!!
Jeren A.Everything went smoothly. No problems.
Kenneth A.Hi, Ballard U-Haul is a relatively small and busy site. It is difficult to call and reach staff in a timely manner. Our trailer from this site disconnected from our hitch on the freeway. The shank pin and clip somehow came off. When we were towed to the nearest U-Haul Corporate Site, the tow truck driver pointed out that the two bolts that secure the front of the U-Haul box to its own trailer were missing. This allowed the box to rock fore and aft over the wheelbase which could have caused the clip to vibrate out of the pin and then vibrate out the pin holding the ball to the tow hitch. As a result, we had to get a new trailer and personally transfer all our belongings over to it. I called U-Haul customer service last Friday about wanting a refund on the trailer and reimbursement for the tow. They said the manager of the Ballard site would contact me within 72 hours. I have not yet heard back and it has been 4 days.
Cynthia P.There was only one guy working there (not his fault) Had to wait 20 or 30 minutes to get my uhaul. The left side mirror wasnt tight and would just sag down, so I could not see out of the left side. The steering was super lose, which made it impossible to keep straight.
Dennis D.There's only One Way in and One Way out this particular Location. I understand a lot of that has to do with vandalism and property crime. Everything else was smooth and quick, and friendly.
Jeffrey E.Great over experience Everyone was helpful However whatever was used to “clean†the inside of truck was so strong I had to keep the windows down at all times!!! And thats not easy in Seattle
Kay L.Manager La Tasha responded quickly and efficiently to our concerns and I was impressed with her customer service
Katherine S.Staff was helpful, friendly and overall fantastic.
David S.La Tasha Patton was wonderful. She was kind and personable and she had answers to all our questions. She gave each customer her dedicated attention. We felt cared for. And the truck we used was clean and well maintained. We had no trouble renting from this location at all!
Cynthia C.TSaff was very friendly and helpful
tim B.Great service!
FREDERICK G.Dropping off a trailer shouldn't take more than just a few minutes. Two people were working at the location. One was working with a customer that needed a lot of help in multiple ways. The other appeared to have just finished with a truck turn-in that we had pulled up behind and were waiting for our turn in line. She never bothered once to offer or provide any assistance or direction regarding where we should drop the trailer. She walked past me three times as if I wasn't even there. By the time the other person had finished getting the new renter taken care of, 30+ minutes later, she had walked out to look the trailer over, and we dropped in place less than 5 minutes as it should have been in the beginning.
Vincent W.Employees there today went above & beyond and were very sweet
Amy K.Julia was wonderful at getting me all set up and organized, quick, and organized fashion! Great customer service and care.
Sarah B.There were no problems with the in person or equipment. The problems were related to the confusion between making a reservation through your central office and the Ballard office. I set up an account with UHaul from past rentals, but this time my downloaded photo was not available to the Ballard office to expedite check in nor was any of the details that I input online. There is no coordination from your online central processing and your local outlets. I will cancel my account because it just makes rentals more confusing to myself and the local UHaul rental dealers.
William D.I understand that the homeless crisis surrounding the location is difficult to say the least. I believe that a high security fence surrounding the entire area should be installed, and some sort of universal gate/lock combination that should be accesible to be able to drop off vehicles after hours. There is unfettered access to the vehicles afer hours and it's clear to see people puncturing gas tanks to fill up the generators for their RV vehicles.
Timothy S.Everything worked perfect and the person at the counter was amazingly helpful!!! Great experience.
Jenny H.The customer service person we dealt with was awesome and very efficient but friendly. The truck had mechanical issues and we had to return it early.
Dylan A.The ladies at the front desk were so nice'
Hannah H.Two employees very friendly - one employee not having a good day
James O.Shorter wait time.
Tu P.The woman who assisted us with check out was extremely helpful and knowledgeable.
Josephine A.Good experience ask around
james C.This location is surrounded by homeless camps. It seems like it's common for trucks to have their gas siphoned or parts stolen. It doesn't feel safe at this location.
Mark M.Just a bit overpriced. Was charged 3 times for $41.05, $45.00, and $32+change. Not sure which one will stick. Had the truck for only a few hours. And even put in 3 gallons of gas
Ariah P.La Tasha is great. If I had a business, I'd hire her away.
Robert B.Employees were kind and helpful. I'm sure it's no surprise but the block around is a bit chaotic which I'm sure adds an extra layer to everything. All said, I appreciate their help among some challenges of the city.
Drew B.I reserved ahead of time, the wait was an hour which was ridiculous. There was no parking for me to drop my car while i used the truck locally. Why couldn't i do a mobile pickup and not wait? Ppl were nice but I'll never be back
Caroline O.The personal helping my husband at the pick-up counter completely lost his nerve. After my husband accidentally threw his CC to the clerk, the clerk began to say things like "I'm going to take you outside and beat the shit out of you" and "fucking asshole" and "I'm going to kill you". This is so not okay in any circumstance but to hear it from a person in a professional setting is 100% unacceptable. The clerk then couldn't even do his job, and the representative at the counter next to his had to complete the transaction since he refused to help my husband. He was so out of line. A person this unraveled shouldn't be in a customer service facing position and needs to be held accountable for his violent words and incompetence. Period.
Jeffrey H.Staff was very helpful and super friendly! Two thumbs up!
Jan S.Customer service was very friendly and helpful from all the employees that I talked to the day of my move. However, none of the additional equipment I had reserved (dollies, furniture pads) was available. What's the point of reserving equipment a week in advance if it won't be there when I pick it up? The website should tell me I need to go to another location or something. Very frustrating. Luckily they did have appliance dollies available and we were able to rent that and make it work, but a stressful start to the day.
Andrew Q.When I pulled onto the lot I was verbally abused by a hostile guy named Jerome who told me to move my car right away. He said I couldn't pick up the keys and needed to get off the lot before they would help. There are small taped signs on the door and inside the office but no signs in front of car stalls telling clients not to park on the lot while picking up their rentals. The parking areas in the wurrounding block are all marked with No Parking sanwdich blards so i had to park a couple of blocks away and walk back. I iwas shaken by the experience. Really shaken. The gas cap was missing. I couldn't understand why the gas gauge was going down so quickly until filling up. I checked for damage before renting but didn't think to check for a gas cap. Avoid this location.
Anne D.Called the listed phone number and was answered by the call center. Was told that there wasn't a truck the size I was looking for within 10+ miles. Came to my local Ballard location. Had a truck that would work. Was in and out in less than 15 mins.
Morgan M.Staff were friendly and super efficient. Well managed operation
Kenneth B.Get rid of the bums
Jacklyn C.They were very accommodating, helpful and nice when we returned the trailer.
David V.Great experience. The gentleman that checked me out and received the vehicle should be in a management program or at least get a pay bump.
Michael D.Nothing. Excellent service. Fast, friendly, professional help. I couldn't have been more impressed. I was able to get my truck quickly with no hassle. My expectations were all met. ¡Gracias!
Suzanne W.The facility was dirty. The service was poor. The truck was not clean. They did not have the number of blankets I needed, but still charged me for them. They didn't know where the vehicle I was picking up was so I had to wander around the facility looking for it.
Noah A.very professional thank you so much
Pedro S.Please reimburse the $25 cleaning fee, I did the self return and In error because the drivers floor mat had white dust from my shoe , I checked the box it needs cleaning before renting. The tech on site said it was clean enough and he would comment on my return paperwork
Blaise B.customer service was bad in Seattle and rude with an attitude. ! ask them to supply me with the rubber to hold the chain on the Trailer which is a safety issue. they did not offer rubber tie down for chain and chain came off while i was driving. I asked the manager and her assistant worker, if she could give me a small rubber band and she said we don't supply those it was just a 3 inch rubber band. So I went to Rainer U-Haul and they supplied me with what I needed to make a long trip to Ferndale Washington
Grant L.Staffer didn't know issued vehicle's starting fuel state and billed me for gas I didn't burn. Refund is in process, but created undue hassle and disruption.
Courtland P.Excellent customer service all around. A pleasure! Nothing to improve.
Alan D.My reserved truck was given away to someone else. Had to get a bigger truck that I was not comfortable driving. Sales woman called me after I left to come back and move my vehicle . I said, what are you talking about . I have my vehicle with me. She said she called the wrong person. Upon return at 5pm, I walked in and asked for help with the mobile app as it was working. She told me the person in front of me was her last customer and she would not help me.
Sierra B.Customer service was bad and the associate did not listen my concerns and she was rude and not professional.
badri A.The Truck had a mean pull in one direction. It was parked with human feces all around it. The team inside was desperately understaffed. The women we worked with was lovely and super great. Lots of stuff was going wrong, trucks not showing for other, trucks that were hit being sent out. Not to mention the whole process of getting a truck at this location was a shit show. I got a call at 6pm less then 12 hrs before I start moving that there is no truck for me. That so unacceptable as a business to have a practice where you don't guarantee reservations. When the product people are renting are a major key to their moving experience. A very uncustomer focused approach. I tried all night to get a customer service agent to help, I was hung up on after waiting for an hour by the actual agent. So unprofessional. I called the next morning and spoke to a regional scheduler, he was able to find a truck in Ballard (thank goodness). The women at Ballard and her professionalism was refreshing. All in all the whole experience was super bad.
Emma P.Good experience a bit expensive
Gregory S.Great service. La Shonda is amazing.
Marilyn M.Very friendly service.
Scott G.The staff at both check in and drop off were extremely helpful and friendly. Top notch.
Christopher A.The staff at this location understand customer service and practice it well.
bill E.The worst customer service ever. Broken key lock, gas was not full (totally different situation with signed paper but they don't take care of it). I'll not use U-Haul again ever!
Jintae L.Waited 45 minutes to be served, location was understaffed. Employee gave us attitude for asking that our return time reflect the delay in picking up. Will not be using this location again.
STEVE P.The women at the counter who helped me was friendly, helpful, and courteous. They seemed to be under staffed during the return time of 6pm so there wasn't anyone to do the return check at drop off. However, overall I had a good experience.
Kelli M.The reps seemed overwhelmed and disorganized. They didn't have their inventory up to date. I arrived to pick up my reserved trailer and they didn't have it. Then when I got another one after an hour of back and forth, and returned it within a day, they unhooked it for me. I asked for a receipt, they waved me off saying you'll get an email. I get an email the following day showing it was checked in a day later and I was double charged. I had to call and wait on hold for 30 minutes to resolve the extra charge.
Aleksandr K.Having on site parking would make it significantly more convenient, especially because the area is busy and also has a lot of tents/encampments surrounding. The blonde lady behind the counter was a delight!!! Absolute rockstar
Megan M.La Tasha and the vehicle return lady (I'm sorry I didn't catch her name) were great!
Tiffany M.The staff was rude. They didn't clarify my question even though the store was open for next 5 minutes and asked me to leave the store when I tried to follow up on my questions.
Dhruvil Kaushikb P.Latasha and Carlos were excellent. The quality of their service was exceptional when I came to pick up my rental. They were friendly, patient, and kind. Upon returning my vehicle, there was another women - who I didn't get her name - but she was just as patient and understanding and thoughtful as well
Uihan K.The two employees we interacted with were patient, knowledgable, and hilarious. Thank you for helping us out during what could have been a stressful time!
Ashley D.The general manager was struggling to check the customers in quickly. I waited about 45 minutes to get a truck I had reserved and paid for online already. She really needs more staff to help her out
David U.I was a little disappointed that when I got their I was required to buy a $30 hitch attachment. I had stopped by earlier (a few days prior) and was told there would be one to borrow. But then when I went to pick up, another employee said there wasn't any and I would have to pay the full price. Disappointing after spending $800 for the trailer.
JOSEPH F.The rep who helped us out today, LaTasha, was exceptional! She remained calm when it was busy and treated every customer with warmth and genuine care/consideration. If everyone were like her, the world would be a much happier place!
Marisa P.This place they let you parking your car their property ans street parking 1 hour parking signs all over and everywhere around street parking with RV 's looks like homeless people user it's ok I don't have problems with that, But specially this uhaul should let parking their own customers car ofcourse for daily renters
Kenan K.Too many homeless tents and encampments in front and a strong smell of urine in the parking area. That said, my experience with U-haul was great. The woman who checked me in was wonderful, delightful and very thorough...a GREAT employee!
Frank L.The entire experience went smoothly. The woman who checked me in was very kind and helpful. I like this UHaul location.
Jaadi M.Would be good if location had access to inventory for other locations. Credit for booking and fulfillment should be separate. Going to national when location does not have is poor user experience
ROLF P.The manager was attentive and quick to assist but she was very busy and couldn't do everything. The young guy who checked us in at the counter inside, he didn't explain things clearly, didn't offer to get up and get the pads or dolly but told us to do it, was more interested in talking to other staff about bonuses. The parking lot has 3 customer spaces: they were ALL taken by staff vehicles (obvious because we were the only other customers there), so we had to park in Office Max's lot and walk. Gas cap was missing from vehicle on inspection but otherwise was fine.
Bruce T.I had a 9am appointment and the store didn't open until 9:45. There were 15 people in line and it took exactly 2 hrs to get the trailer.
Frank M.This was the worst uhaul experience I've ever had, start to finish, and I've been a regular customer for most of my adult life. I will NEVER use Uhaul again.
Emily H.U box was not ready for the mover at the agreed upon time of 9 am. The mover had to wait in a long line and then convince the staff that the u box should have been ready upon his arrival.
Blake S. | Overall ExperienceI moved and shipped a U-Box from Phoenix to Seattle, Washington. I was extremely pleased and impressed with all the employees and the efficiencies of this system. Thank you for a successful move !
Susan T. | Overall ExperienceConnor Hernandez was a great help
John B. | Overall ExperienceContents from my ubox were stolen overnight off the uhaul lot. I thought they would be safe in a warehouse. Although the employee I worked with was helpful, I think this location needs a secure fence!
SARAH E L. | Overall ExperienceI was able to get in and out, as well as return my rental very seamlessly. The people were very helpful and friendly. (TIP: on the top portion you should have an "I don't know" or "NA" option)
dean t. | Overall ExperienceConnor was very friendly and helpful in finding some frames that were left behind in our UBox. I was very appreciative of that!
Cynthia S. | Overall ExperienceVery helpful
Chantal p. | Overall ExperienceThe staff is hard to reach via telephone, but the service we received at the facility was impressive. Connor was able to assemble our UBox, trailer, and truck in 1/4 of the time of the previous Uhaul.
Elena O. | Overall ExperienceGood to work with
Bradlyn W. | Overall ExperienceThe movers I hired were able to get my UBox at the scheduled pick-up time from UHaul without any explicit approval from me. This is extremely unsecure. Apart from this, things were great!
shreyas s. | Overall Experience