Comentarios de los clientes para U-Haul of Auburn

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul of Auburn

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Joshua A.
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Provide better customer service. Do not overcharge when a truck breaks down because of poor maintenance.

Edward S.
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You can't ask for any more with this location of professionals. Excellent knowledgeable people that are employed here.

Barry W.
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Customer did not leave a comment.

Daniel K.
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Customer did not leave a comment.

Louis L.
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Have done business at this location before. They aim to please. Very helpful & friendly.

Donna C.
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Customer did not leave a comment.

Matthew C.
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Store manager was patient, pleasant, and got me what I needed in a professional manner

Thomas H.
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I needed a truck last minute and this location came through. The truck was easy to drive and well maintained.

karen M.
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Customer did not leave a comment.

Laura C.
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Customer did not leave a comment.

Gillermito M.
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Customer did not leave a comment.

Amy P.
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Customer did not leave a comment.

Ayham B.
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Please maintain and service your vehicles. Due to your negligence in this (our vehicle had documented issues from July 2020 and Sept 2020 of the engine suddenly stopping) we were stranded roadside 60 miles from our home from 1130pm-345am in below freezing temps with no heat. Not only was our safety disregarded but other drivers as well. Our trip getting to our new home where our four young children were being cared for by my elderly mother was delayed by 14hrs. Uhaul made no authentic attempt to get us or our goods home in a timely fashion. We even told Uhaul we felt unsafe and no action was taken to get us to safety. We had to call 911.Even though we purchased the extra roadside assurance we were not assisted in a timely or efficient manner. Absolutely horrible experience-management is insincere and incompetent-even suggesting nothing was wrong with our truck. Interesting how two of Uhaul's service providers deemed it "unsafe/unable to drive" and ultimately towed the vehicle 3 times, yet we were made to feel we made our experience up. Rent somewhere else for your own safety. No ethics on providing safe vehicles to consumers or making it right with a customer. Did you really fulfill your contract obligations/roadside assistance assurance to us as customers?

Matthew C.
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The employee on duty was pleasant, courteous, and made sure I was set up properly. Great service!

Casey L.
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Customer did not leave a comment.

Donetta S.
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Customer did not leave a comment.

Wanda E.
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It's good I can't think of nothing it was easy !!

Nicholas M.
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I was charged over $19 for gas for 7 miles. I will be talking to the manager at this location for a refund.

Chelcie S.
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Customer did not leave a comment.

Nana C.
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I got deceived and mislead by uhaul. Spent over $1000.00 in a move that I got a quote for $265.00

Tonya M.
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Make trucks nonsmoking. Ours smelled like an ashtray. Also, the front tire was low on air.

Jeffrey T.
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Very nice people

PAUL G.
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The customer service was outstanding!

Daniel K.
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This location is the best, but. The u-haul website sucks

Ed D.
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Customer did not leave a comment.

Jonathan R.
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I rented a truck and returned it within 4 hours. I did not understand that I had to check in with a phone app as I had done my paperwork in person and no one told me I would have to use my phone to return the truck. I was then billed $20. for not understanding the return policy. When I spoke to customer service they told me to read the contract and that I would have to pay the $20. Don't you think someone should have mentioned that I would have to do this or face a penalty?? I will never rent form UHaul again. Jon Robson

Dean W.
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I returned the van 2 days early, and was still charged more than the estimate. Each day was quoted as $79 per day. I was over on the mileage by 142 miles, and was quoted .29 cents for all miles over 2,000. How does the math work out that I owe $23.22?? Also the gas estimate was 12 gal to =5/8 tank. I put in 13..313 gal and I had to argue with the U-Haul clerk that it had 5/8 tank as he disagreed that it barely had 5/8 tank gas.

teresa M.
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Customer did not leave a comment.

Joseph S.
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Don't over charge like you did to me !!

Justin C.
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Customer did not leave a comment.

John G.
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Customer did not leave a comment.

Todd L.
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Always professional and helpful.

Lloyd O.
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Customer did not leave a comment.

GREGORYM L.
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Customer did not leave a comment.

James P.
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Store help was very professional and courteous

James B.
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Customer did not leave a comment.

Kaitlyn S.
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If WE chose 8pm as our return time, but it would have been the exact same price if we chose it a few hours later then how dare you CHARGE US for being 20 minutes late. That's a real dick move. We are moving!! We don't know how to drive a 26 foot long vehicle!! We couldn't get anyone to help us move because we are in the middle of a PANDEMIC and people are being urged to social distance. We ran into a few issues. It took us longer than expected. It was a very long, stressful, frustrating 2 days. Tensions are high and we are exhausted. We were 20 minutes late to the time WE CHOSE, which is pretty damn impressive considering all the issues we ran into, and you charge us for being late. For all you know, I may have selected 8pm instead of 9pm on accident and didn't even realize. Or maybe my toddler pooped right as we were leaving. Maybe we had trouble maneuvering a house sized truck to the gas pump. Maybe my phone was dead by the time I returned the truck so I couldn't complete the free after hours return on your website. Bottom line is its greedy and not cool to charge a late fee when up until 11pm would have been the same exact price. You should be ashamed for being so greedy. I will absolutely never use or recommend this company to anyone, even someone I don't even like. You should also probably reevaluate your morals too, cheating people out of their money because they ran into issues and were 20 minutes late to a THEY selected. You're greedy and inconsiderate and you suck. Penske, here i come! Okay, end of rant.

Augustus R.
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Very helpful.

Regina P.
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Better Parking

James L.
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Customer did not leave a comment.

Larry L.
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Customer did not leave a comment.

Ben S.
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Customer did not leave a comment.

Steven C.
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Customer did not leave a comment.

William C.
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Free coffee 7 am is early on a Saturday

paul K.
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Customer did not leave a comment.

Walter R.
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Rework your off hours drop off procedures

Ginger M.
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You have every “what if” item related to moving inside that store! I love it!!

William B.
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The system was down for over an hour and caused me to have to sit outside with all my stuff in the rain waiting for the system to work so I could get a truck. I should have been offered a discount or something.

Kristen J.
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Customer did not leave a comment.

C T.
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Customer did not leave a comment.

John M.
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Customer did not leave a comment.

Dennis H.
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My understanding was that this was a true 6x12 trailer. Actually, the opening at the ramp is almost 12 inches restricted. I couldn't use the trailer (Can am motorcycle wouldn't fit), had to rent another landscape trailer travel 60 miles to deliver cycle, return the 2nd trailer, pick up the U haul and return it--200 miles + of travel. Questionable description of trailer and not even a mention of a refund nor certificate.

Robert D.
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Customer did not leave a comment.

Melissa B.
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Truck wasn't swept out. The couple ahead of us was promised a vehicle that wasn't available due to someone making a reservation after them. They didn't get what was promised and the agent handling this did a very poor job. In fact if he worked for me I would have terminated him. (the agent) It left a poor image of this location with me. This place isn't the same since Don left the former manager (general?) This employee needs coaching in customer service.

Anthony G.
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Customer did not leave a comment.

John C.
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Customer did not leave a comment.

David P.
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Customer did not leave a comment.

Michael P.
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We rent the van a lot from this location. Always a great experience.

W Theodore K.
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I do not believe that the website, nor the App, indicates that the CDW must be purchased at time of rental, increasing the cost an additional $10, even if customer had acquired his own insurance policy separately. NOT GOOD!

Alan M.
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Customer did not leave a comment.

Melissa B.
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Customer did not leave a comment.

Scott L.
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Customer did not leave a comment.

Nicholas L.
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Customer did not leave a comment.

Derek S.
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Customer did not leave a comment.

David D.
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Customer did not leave a comment.

David B.
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Customer did not leave a comment.

David W.
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Customer did not leave a comment.

Sherry M.
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Customer did not leave a comment.

Linda R.
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Customer did not leave a comment.

Samantha S.
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Customer did not leave a comment.

John M.
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Customer did not leave a comment.

Maryjo C.
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Customer did not leave a comment.

David G.
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Customer did not leave a comment.

David K.
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Very easy check in / out. Convenience of online check in.

Bryant C.
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Customer did not leave a comment.

Andrew L.
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Ready when I arrived, and quick return even though computer system was down!

Carl F.
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Personal very nice, fast easy service.

Mireya C.
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Customer did not leave a comment.

Christine F.
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Wonderful customer service and nice clean, functioning vehicle. Thank you!!!!

William V.
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Dave and his assistance were absolutely very professional it was nice to go there it was quick and convenient and I really appreciate everything you do for me

Tori F.
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Customer did not leave a comment.

Roy L.
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Customer did not leave a comment.

Andrew L.
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Customer did not leave a comment.

L R.
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Customer did not leave a comment.

Jason M.
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I thought Teagan was awesome . Great attitude and the other people too. We all laughed . Clean store .

Daniel S.
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No surprises. No problems. Pick-up was smooth with no issues.

Linda C.
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Customer did not leave a comment.

John M.
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Nothing.... all good. Carly Ryan was amazing all the way through. Thank you.

Steve L.
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Customer did not leave a comment.

CHARLOTTEA S.
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Customer did not leave a comment.

David P.
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Customer did not leave a comment.

Harvey M.
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Customer did not leave a comment.

John E.
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Customer did not leave a comment.

KYLEROBERT T.
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Customer did not leave a comment.

Nancy G.
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Excellent service. A great experience.

David L.
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Checkin was quick

Amanda D.
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Staff was rude and was told I could only keep the truck I had reserved for 24 hours for 12 hours. Was still charged full price and then was forced into renting a second truck so I could finish my move. I will be telling friends not to use this location anymore

Christine H.
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Great place, super polite, professional workers. Very knowledgeable. I have already recommended this place to rent uhauls to 3 people Won't go anyplace else to rent.

Michael B.
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Customer did not leave a comment.

BRUCE T.
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Customer did not leave a comment.

james k. | Overall Experience |
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Don was wonderful to work with and went above and beyond to make our experience great!

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