Customer Reviews for U-Haul of Auburn

1186 comentarios

256 Genesee St   Auburn, NY 13021
(Between Delevan St and Woods St)

(315) 253-8466

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(315) 253-8466

256 Genesee St
Auburn, NY 13021
(Between Delevan St and Woods St)

Services at this Location:

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

David L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron E. 
Clasificación:
4.0

Well i was charged the $14 insurance twice, mileage twice, and paid $209 to use a truck for ten hours.....not counting the $30 in gas. Way more than the $130 agreed upon amount.

Kathy W. 
Clasificación:
5.0

The Auburn, NY U-hual staff and equipment are always ready to assist.

Nicholas D. 
Clasificación:
5.0

Staff was extremely helpful and friendly. Great folks working for this location.

Thomas R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James G. 
Clasificación:
1.0

Customer service is terrible!!! Rented a trailer and was 15 minutes late returning due to a major traffic accident that delayed me for several hours. After making several attempts to call the store directly only to be placed on hold for several minutes. Finally made contact with someone at the local branch and he said I wouldn't be charged extra being that I was only going to be a few minutes late. Arrived at 7:15 and they were closed. Was billed for an entire extra day. This is ridiculous. It's not like anyone was renting the trailer after I left as they were already closed. Your wait times on the phone are unacceptable. Hire more people!!! Customer service is terrible!!!

Scott H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John E. 
Clasificación:
5.0

I could not get the app to work

Dustin S. 
Clasificación:
5.0

Friendly and no delays dropping off the trailer. Quick and easy.

Ronald P. 
Clasificación:
2.0

Wasn't informed prior there was no parking on premises for my car. Also got to destination and no blankets and no dolly in back of truck like I arranged for. Had to go back to pick them up.

THAD M. 
Clasificación:
5.0

Smooth friendly service.

Tim H. 
Clasificación:
4.0

Quick in and out, everything was as advertised

Gail M. 
Clasificación:
1.0

El cliente no dejó un comentario.

TIMOTHY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary W. 
Clasificación:
1.0

Auburn Uhaul has extremely poor customer service. It was even the manager who assisted us. He first off scrambled to throw his mask on when we walked in, mumbled the whole time and sped through directions, made hardly at eye contact. The cargo van smelled terrible of cigarette smoke. Got double charge because directions were unclear that we had to “check in” our vehicle since we returned it after hours. It was our first time ever renting a uhaul, so this experience has made us hesitant to ever work with uhaul again. At least the Auburn location.

Collin D. 
Clasificación:
1.0

El cliente no dejó un comentario.

Carmina N. 
Clasificación:
5.0

Easy in and out. Helpful staff. It all went well.

David P. 
Clasificación:
1.0

Provide better customer service. Do not overcharge when a truck breaks down because of poor maintenance.

Joshua A. 
Clasificación:
5.0

You can't ask for any more with this location of professionals. Excellent knowledgeable people that are employed here.

Edward S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Barry W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel K. 
Clasificación:
5.0

Have done business at this location before. They aim to please. Very helpful & friendly.

Louis L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna C. 
Clasificación:
5.0

Store manager was patient, pleasant, and got me what I needed in a professional manner

Matthew C. 
Clasificación:
5.0

I needed a truck last minute and this location came through. The truck was easy to drive and well maintained.

Thomas H. 
Clasificación:
3.0

El cliente no dejó un comentario.

karen M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Laura C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gillermito M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy P. 
Clasificación:
3.0

Please maintain and service your vehicles. Due to your negligence in this (our vehicle had documented issues from July 2020 and Sept 2020 of the engine suddenly stopping) we were stranded roadside 60 miles from our home from 1130pm-345am in below freezing temps with no heat. Not only was our safety disregarded but other drivers as well. Our trip getting to our new home where our four young children were being cared for by my elderly mother was delayed by 14hrs. Uhaul made no authentic attempt to get us or our goods home in a timely fashion. We even told Uhaul we felt unsafe and no action was taken to get us to safety. We had to call 911.Even though we purchased the extra roadside assurance we were not assisted in a timely or efficient manner. Absolutely horrible experience-management is insincere and incompetent-even suggesting nothing was wrong with our truck. Interesting how two of Uhaul's service providers deemed it "unsafe/unable to drive" and ultimately towed the vehicle 3 times, yet we were made to feel we made our experience up. Rent somewhere else for your own safety. No ethics on providing safe vehicles to consumers or making it right with a customer. Did you really fulfill your contract obligations/roadside assistance assurance to us as customers?

Ayham B. 
Clasificación:
5.0

The employee on duty was pleasant, courteous, and made sure I was set up properly. Great service!

Matthew C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Casey L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donetta S. 
Clasificación:
4.0

It's good I can't think of nothing it was easy !!

Wanda E. 
Clasificación:
5.0

I was charged over $19 for gas for 7 miles. I will be talking to the manager at this location for a refund.

Nicholas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chelcie S. 
Clasificación:
1.0

I got deceived and mislead by uhaul. Spent over $1000.00 in a move that I got a quote for $265.00

Nana C. 
Clasificación:
4.0

Make trucks nonsmoking. Ours smelled like an ashtray. Also, the front tire was low on air.

Tonya M. 
Clasificación:
5.0

Very nice people

Jeffrey T. 
Clasificación:
5.0

The customer service was outstanding!

PAUL G. 
Clasificación:
5.0

This location is the best, but. The u-haul website sucks

Daniel K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ed D. 
Clasificación:
5.0

I rented a truck and returned it within 4 hours. I did not understand that I had to check in with a phone app as I had done my paperwork in person and no one told me I would have to use my phone to return the truck. I was then billed $20. for not understanding the return policy. When I spoke to customer service they told me to read the contract and that I would have to pay the $20. Don't you think someone should have mentioned that I would have to do this or face a penalty?? I will never rent form UHaul again. Jon Robson

Jonathan R. 
Clasificación:
3.0

I returned the van 2 days early, and was still charged more than the estimate. Each day was quoted as $79 per day. I was over on the mileage by 142 miles, and was quoted .29 cents for all miles over 2,000. How does the math work out that I owe $23.22?? Also the gas estimate was 12 gal to =5/8 tank. I put in 13..313 gal and I had to argue with the U-Haul clerk that it had 5/8 tank as he disagreed that it barely had 5/8 tank gas.

Dean W. 
Clasificación:
5.0

El cliente no dejó un comentario.

teresa M. 
Clasificación:
1.0

Don't over charge like you did to me !!

Joseph S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John G. 
Clasificación:
5.0

Always professional and helpful.

Todd L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lloyd O. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORYM L. 
Clasificación:
5.0

Store help was very professional and courteous

James P. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
1.0

If WE chose 8pm as our return time, but it would have been the exact same price if we chose it a few hours later then how dare you CHARGE US for being 20 minutes late. That's a real dick move. We are moving!! We don't know how to drive a 26 foot long vehicle!! We couldn't get anyone to help us move because we are in the middle of a PANDEMIC and people are being urged to social distance. We ran into a few issues. It took us longer than expected. It was a very long, stressful, frustrating 2 days. Tensions are high and we are exhausted. We were 20 minutes late to the time WE CHOSE, which is pretty damn impressive considering all the issues we ran into, and you charge us for being late. For all you know, I may have selected 8pm instead of 9pm on accident and didn't even realize. Or maybe my toddler pooped right as we were leaving. Maybe we had trouble maneuvering a house sized truck to the gas pump. Maybe my phone was dead by the time I returned the truck so I couldn't complete the free after hours return on your website. Bottom line is its greedy and not cool to charge a late fee when up until 11pm would have been the same exact price. You should be ashamed for being so greedy. I will absolutely never use or recommend this company to anyone, even someone I don't even like. You should also probably reevaluate your morals too, cheating people out of their money because they ran into issues and were 20 minutes late to a THEY selected. You're greedy and inconsiderate and you suck. Penske, here i come! Okay, end of rant.

Kaitlyn S. 
Clasificación:
5.0

Very helpful.

Augustus R. 
Clasificación:
5.0

Better Parking

Regina P. 
Clasificación:
3.0

El cliente no dejó un comentario.

James L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ben S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven C. 
Clasificación:
5.0

Free coffee 7 am is early on a Saturday

William C. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul K. 
Clasificación:
4.0

Rework your off hours drop off procedures

Walter R. 
Clasificación:
5.0

You have every “what if” item related to moving inside that store! I love it!!

Ginger M. 
Clasificación:
1.0

The system was down for over an hour and caused me to have to sit outside with all my stuff in the rain waiting for the system to work so I could get a truck. I should have been offered a discount or something.

William B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristen J. 
Clasificación:
5.0

El cliente no dejó un comentario.

C T. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
3.0

My understanding was that this was a true 6x12 trailer. Actually, the opening at the ramp is almost 12 inches restricted. I couldn't use the trailer (Can am motorcycle wouldn't fit), had to rent another landscape trailer travel 60 miles to deliver cycle, return the 2nd trailer, pick up the U haul and return it--200 miles + of travel. Questionable description of trailer and not even a mention of a refund nor certificate.

Dennis H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert D. 
Clasificación:
3.0

Truck wasn't swept out. The couple ahead of us was promised a vehicle that wasn't available due to someone making a reservation after them. They didn't get what was promised and the agent handling this did a very poor job. In fact if he worked for me I would have terminated him. (the agent) It left a poor image of this location with me. This place isn't the same since Don left the former manager (general?) This employee needs coaching in customer service.

Melissa B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

David P. 
Clasificación:
5.0

We rent the van a lot from this location. Always a great experience.

Michael P. 
Clasificación:
5.0

I do not believe that the website, nor the App, indicates that the CDW must be purchased at time of rental, increasing the cost an additional $10, even if customer had acquired his own insurance policy separately. NOT GOOD!

W Theodore K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David D. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha S. 
Clasificación:
4.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maryjo C. 
Clasificación:
5.0

El cliente no dejó un comentario.

David G. 
Clasificación:
4.0

Very easy check in / out. Convenience of online check in.

David K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bryant C. 
Clasificación:
5.0

Ready when I arrived, and quick return even though computer system was down!

Andrew L. 
Clasificación:
5.0

Personal very nice, fast easy service.

Carl F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mireya C. 
Clasificación:
5.0

Wonderful customer service and nice clean, functioning vehicle. Thank you!!!!

Christine F. 
Clasificación:
5.0

Dave and his assistance were absolutely very professional it was nice to go there it was quick and convenient and I really appreciate everything you do for me

William V. 
Clasificación:
5.0

Don was wonderful to work with and went above and beyond to make our experience great!

james k.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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