Customer Reviews for U-Haul of Auburn

1,335 comentarios

256 Genesee St   Auburn, NY 13021
(Between Delevan St and Woods St)

(315) 253-8466

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(315) 253-8466

256 Genesee St
Auburn, NY 13021
(Between Delevan St and Woods St)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Brad N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Guy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin W. 
Clasificación:
1.0

Poor customer service No staff on site when I had my reservation had to wait 35 mins for them to show up and open Never again

Frank M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph C. 
Clasificación:
5.0

Again my U-Haul experience exceeded my expectations. It was efficient and easy, cost effective and productive to move my home via U-Haul truck.

Sarah B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ethan K. 
Clasificación:
5.0

Nothing. Everything was great!

Elizabeth R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raman I. 
Clasificación:
5.0

Keeping it simple. Easy pick up and check out.

Benjamin K. 
Clasificación:
3.0

Brakes on trailer were dragging, significantly impacting my gas mileage. I returned the trailer about an hour late and was charged a whole extra day.

Kevin F. 
Clasificación:
5.0

El cliente no dejó un comentario.

dennis S. 
Clasificación:
5.0

Great experience! Friendly and helpful people.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREYDEAN H. 
Clasificación:
5.0

I was disappointed the previous customer returned the trailer over an hour late.

Matt M. 
Clasificación:
5.0

The Mgr. was very personable and knowledgeable.

Harry D. 
Clasificación:
3.0

I did not appreciate being charged a fee for returning my truck after hours! You charged me $20 when I returned a $19.99 truck the same day I rented it instead of waiting until the next day at 4:30. When I told the man at the counter that we may return it early he said nothing about a fee. Had I known I would be charged for doing a favor I never would have done it. The fee was more than the truck rental!!!

Penny G. 
Clasificación:
5.0

everything was just fine

John Q. 
Clasificación:
5.0

This is the first time I have used Uhaul, I was actually surprised at how easy it was and how professional the staff was.

M M. 
Clasificación:
1.0

I felt like I was being discriminated one of the employees David does not know how to greet and welcome guest and he does not know the boundies of confidential. He was yelling and broadcasting my info all over auburn it seems like and he even stated I quote "I don't care I'll at least still get paid" very very unpleasant and unimprofessionally dealt with.

Angel W. 
Clasificación:
5.0

I've rented numerous times since Summer… manager is always professional and help is accommodating.

karen H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerry B. 
Clasificación:
5.0

The corporate website and phone call were not clear about the end time for the reservation which led to some complications for us and the location.

Daniel F. 
Clasificación:
4.0

Convenient location. Was in and out in less than 5 minutes. Had everything imaginable for moving in this store, of corse you had to buy/rent it.

Lisa E. 
Clasificación:
5.0

El cliente no dejó un comentario.

leyda C. 
Clasificación:
5.0

Keep up the good work! David and Stephen are doing a super job! Great service!!

Steve F. 
Clasificación:
5.0

Have someone clean the back of the truck!! And also I would like to know if any thing was left back of the truckPLEASE LET !

April G. 
Clasificación:
5.0

Everything was top notch. Thank you for the great service!

Steve F. 
Clasificación:
4.0

Excellent service was taken care right away very helpful!

Peter L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles G. 
Clasificación:
5.0

Easy, quick, no hassle, reasonably priced. I'd recommend.

Lisa K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lori S. 
Clasificación:
5.0

Just keep doing exactly what you're doing! I had such a wonderful experience there and it made my day!! Thank you

David G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert V. 
Clasificación:
5.0

I pulled in and staff was at the truck before I got out. I was on my way in seconds.

JANINECHRISTINE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH P. 
Clasificación:
1.0

I did not get the vehicle I requested, the one I did get was filthy, and had a head light out. I left notes on the paperwork when I returned the keys and have not heard from anyone

Christopher R. 
Clasificación:
5.0

Steve and Dave were courteous and professional. Will return.

William G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer C. 
Clasificación:
2.0

Steve how worked there saved the day!!! Less than 24 hours before our pick up we got a calling saying no truck available in the size we ordered despite having a full confirmation. He worked so hard to secure one for us. He was the best!!!! The truck had ants all over the front inside which we had to Lysol and clean. Probably will use another company when we do the next move.

Dominic V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gabriel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lynn K. 
Clasificación:
5.0

The truck has problems in the steering box lots of play in the steering wheel not safe to drive

Antonio C. 
Clasificación:
5.0

El cliente no dejó un comentario.

bill H. 
Clasificación:
3.0

Auburn U-Haul definitely needs to work on their customer service.

Daniell B. 
Clasificación:
3.0

I had rented a 2 wheeler for the move and this location did not have that available or on my rental.

Jeff G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christine S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sally D. 
Clasificación:
5.0

Everything went perfect

Robert B. 
Clasificación:
1.0

Equipment was dirty and I was told its my responsibility to check it before I leave. Customer service was horrible. I was treated as is if my concern for the dirty unsanitary truck was a burden !!!

Kaitlyn W. 
Clasificación:
5.0

completely satisfied

Thomas A. 
Clasificación:
5.0

Customer service was great.

Susan S. 
Clasificación:
3.0

If equipment is not available then the customer should be notified prior to coming in to pick it up.

Constance W. 
Clasificación:
1.0

truck was full of cigarette ashes, the 12v charger was missing and I received no receipt, i have tried via email to get a receipt and called, but avg wait time is 30 minutes rkelley@inspirebrands.com 315-729-3477

Robert K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas W. 
Clasificación:
5.0

Not much of a wait, in and out and on my way. Return was just as easy

ROGER B. 
Clasificación:
5.0

The staff have always been kind and professional. Very pleased with this Auburn location!!

Timothy F. 
Clasificación:
5.0

I would say that if a reservation is going to change, maybe try to do it a few days in advance and not a day before.

Kylie M. 
Clasificación:
4.0

We arrived to return the unit at 4:55. Granted the store was open until 5 so we cut it close, but they had already locked the doors and we had to do the online after hours return. After a long day and hustle to try and return the unit that was very disappointing.

Mickey G. 
Clasificación:
5.0

Top notch management. Easy to recommend.

Jerry K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karthik N. 
Clasificación:
3.0

When we got to destination my boxes were wet. The cab leaked. I had to stop and empty boxes so I wouldn't have wet stuff molding.. wasn't happy at all

Eleanor S. 
Clasificación:
5.0

The customer service at this location was top notch he was so knowledgeable and courteous!!!

Todd L. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
2.0

The new drop off process is very extensive.

Sara R. 
Clasificación:
5.0

Great service fast pick up and fast return

Kathleen E. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHARLES H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Pamela C. 
Clasificación:
5.0

Slick, efficient and pleasant. Great experience - ðŸ„

Sheridan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl P. 
Clasificación:
3.0

I refused the "SafeTow" coverage on the pre registration but was charged for it anyway.I didn't get an option at the time of rental. This is the second time This is the second time that this has happened!

John M. 
Clasificación:
4.0

The only issue I had was it started raining and the wiper blades where not in good working condition, very hard to see. Other than that experience was great.

Amber H. 
Clasificación:
3.0

Employee tacked on the “optional” safetow coverage without asking and despite the fact I had declined it while making the reservation. No mention of it being added on at all, only noticed once I received the receipt. Otherwise everyone was pleasant and efficient, and equipment worked well.

Alexander H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim L. 
Clasificación:
5.0

Easy transaction, reasonable price, friendly and professional people, I highly recommend

Ronald T. 
Clasificación:
2.0

Only one person behind the counter, one person in the shop. I had to wait almost a half hour to return the trailer!! (It only took 5 minutes to pick it up in Cicero!). Service here was awful.

David C. 
Clasificación:
3.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela R. 
Clasificación:
5.0

Great service

Jessica L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jesse B. 
Clasificación:
5.0

Excellent. The one strange thing was that this location required two alternative contacts. I had none, because I was in upstate NY rather than our NJ home. My wife was with me, but because he needed two contacts, I gave them her number in NJ. It didn't make sense. I gave him our son's number, although our son had no idea of where I was. I understand the reasoning - they must have had a problem before - but it made no sense for this little trailer rental.

Willard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James C. 
Clasificación:
4.0

Staff member was courteous and professional. Upon equipment return he was good again. I use them once or twice a year. The “local” number is still a phone bank, but it has improved greatly over the last two years

Jonathan G. 
Clasificación:
5.0

I've rented from the Auburn Uhaul twice in the past two weeks. The staff member was the same both times and he was great both times. Very friendly, helpful and professional

Meghan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve F. 
Clasificación:
3.0

El cliente no dejó un comentario.

John M. 
Clasificación:
4.0

If someone rents for 6 hours they should GET 6 hours. It took over half hour of waiting in line to pick up the truck, but I still had to have it back by 5pm to avoiding getting charged extra.

Meghan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan A. 
Clasificación:
1.0

I was in an emergency situation, I got given a truck with a check engine light on. The truck smelled like sweat. I was told my final bill would be about $68 then my bank statement showed that they charged me 3 times , the $60 then $36, then $18....I only purchased a $5 roll of packing tape. This business takes advantage of people. I'll be posting reviews everywhere

Delia S. 
Clasificación:
4.0

I thought the gas mileage price was to much. It cost more in mileage than to rent the vehicle. I only drove 33 miles.

D H. 
Clasificación:
4.0

The trailer smelled like diesel or gasoline. We were called earlier that morning and offered a free upgrade to a 6 x 12. When we got there we were told that they didn't have anything like that available. Why would you call an offer it then? Also, the left tail light was out and wasn't disclosed to us.

Kevin F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward R. 
No se han enviado comentarios para esta ubicación.

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