Comentarios de los clientes para U-Haul of Auburn

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul of Auburn

Clasificación general:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Kaitlyn S.
Clasificación:

If WE chose 8pm as our return time, but it would have been the exact same price if we chose it a few hours later then how dare you CHARGE US for being 20 minutes late. That's a real dick move. We are moving!! We don't know how to drive a 26 foot long vehicle!! We couldn't get anyone to help us move because we are in the middle of a PANDEMIC and people are being urged to social distance. We ran into a few issues. It took us longer than expected. It was a very long, stressful, frustrating 2 days. Tensions are high and we are exhausted. We were 20 minutes late to the time WE CHOSE, which is pretty damn impressive considering all the issues we ran into, and you charge us for being late. For all you know, I may have selected 8pm instead of 9pm on accident and didn't even realize. Or maybe my toddler pooped right as we were leaving. Maybe we had trouble maneuvering a house sized truck to the gas pump. Maybe my phone was dead by the time I returned the truck so I couldn't complete the free after hours return on your website. Bottom line is its greedy and not cool to charge a late fee when up until 11pm would have been the same exact price. You should be ashamed for being so greedy. I will absolutely never use or recommend this company to anyone, even someone I don't even like. You should also probably reevaluate your morals too, cheating people out of their money because they ran into issues and were 20 minutes late to a THEY selected. You're greedy and inconsiderate and you suck. Penske, here i come! Okay, end of rant.

Augustus R.
Clasificación:

Very helpful.

Regina P.
Clasificación:

Better Parking

James L.
Clasificación:

El cliente no dejó un comentario.

Larry L.
Clasificación:

El cliente no dejó un comentario.

Ben S.
Clasificación:

El cliente no dejó un comentario.

Steven C.
Clasificación:

El cliente no dejó un comentario.

William C.
Clasificación:

Free coffee 7 am is early on a Saturday

paul K.
Clasificación:

El cliente no dejó un comentario.

Walter R.
Clasificación:

Rework your off hours drop off procedures

Ginger M.
Clasificación:

You have every “what if” item related to moving inside that store! I love it!!

William B.
Clasificación:

The system was down for over an hour and caused me to have to sit outside with all my stuff in the rain waiting for the system to work so I could get a truck. I should have been offered a discount or something.

Kristen J.
Clasificación:

El cliente no dejó un comentario.

C T.
Clasificación:

El cliente no dejó un comentario.

John M.
Clasificación:

El cliente no dejó un comentario.

Dennis H.
Clasificación:

My understanding was that this was a true 6x12 trailer. Actually, the opening at the ramp is almost 12 inches restricted. I couldn't use the trailer (Can am motorcycle wouldn't fit), had to rent another landscape trailer travel 60 miles to deliver cycle, return the 2nd trailer, pick up the U haul and return it--200 miles + of travel. Questionable description of trailer and not even a mention of a refund nor certificate.

Robert D.
Clasificación:

El cliente no dejó un comentario.

Melissa B.
Clasificación:

Truck wasn't swept out. The couple ahead of us was promised a vehicle that wasn't available due to someone making a reservation after them. They didn't get what was promised and the agent handling this did a very poor job. In fact if he worked for me I would have terminated him. (the agent) It left a poor image of this location with me. This place isn't the same since Don left the former manager (general?) This employee needs coaching in customer service.

Anthony G.
Clasificación:

El cliente no dejó un comentario.

John C.
Clasificación:

El cliente no dejó un comentario.

David P.
Clasificación:

El cliente no dejó un comentario.

Michael P.
Clasificación:

We rent the van a lot from this location. Always a great experience.

W Theodore K.
Clasificación:

I do not believe that the website, nor the App, indicates that the CDW must be purchased at time of rental, increasing the cost an additional $10, even if customer had acquired his own insurance policy separately. NOT GOOD!

Alan M.
Clasificación:

El cliente no dejó un comentario.

Melissa B.
Clasificación:

El cliente no dejó un comentario.

Scott L.
Clasificación:

El cliente no dejó un comentario.

Nicholas L.
Clasificación:

El cliente no dejó un comentario.

Derek S.
Clasificación:

El cliente no dejó un comentario.

David D.
Clasificación:

El cliente no dejó un comentario.

David B.
Clasificación:

El cliente no dejó un comentario.

David W.
Clasificación:

El cliente no dejó un comentario.

Sherry M.
Clasificación:

El cliente no dejó un comentario.

Linda R.
Clasificación:

El cliente no dejó un comentario.

Samantha S.
Clasificación:

El cliente no dejó un comentario.

John M.
Clasificación:

El cliente no dejó un comentario.

Maryjo C.
Clasificación:

El cliente no dejó un comentario.

David G.
Clasificación:

El cliente no dejó un comentario.

David K.
Clasificación:

Very easy check in / out. Convenience of online check in.

Bryant C.
Clasificación:

El cliente no dejó un comentario.

Andrew L.
Clasificación:

Ready when I arrived, and quick return even though computer system was down!

Carl F.
Clasificación:

Personal very nice, fast easy service.

Mireya C.
Clasificación:

El cliente no dejó un comentario.

Christine F.
Clasificación:

Wonderful customer service and nice clean, functioning vehicle. Thank you!!!!

William V.
Clasificación:

Dave and his assistance were absolutely very professional it was nice to go there it was quick and convenient and I really appreciate everything you do for me

Tori F.
Clasificación:

El cliente no dejó un comentario.

Roy L.
Clasificación:

El cliente no dejó un comentario.

Andrew L.
Clasificación:

El cliente no dejó un comentario.

L R.
Clasificación:

El cliente no dejó un comentario.

Jason M.
Clasificación:

I thought Teagan was awesome . Great attitude and the other people too. We all laughed . Clean store .

Daniel S.
Clasificación:

No surprises. No problems. Pick-up was smooth with no issues.

Linda C.
Clasificación:

El cliente no dejó un comentario.

John M.
Clasificación:

Nothing.... all good. Carly Ryan was amazing all the way through. Thank you.

Steve L.
Clasificación:

El cliente no dejó un comentario.

CHARLOTTEA S.
Clasificación:

El cliente no dejó un comentario.

David P.
Clasificación:

El cliente no dejó un comentario.

Harvey M.
Clasificación:

El cliente no dejó un comentario.

John E.
Clasificación:

El cliente no dejó un comentario.

KYLEROBERT T.
Clasificación:

El cliente no dejó un comentario.

Nancy G.
Clasificación:

Excellent service. A great experience.

David L.
Clasificación:

Checkin was quick

Amanda D.
Clasificación:

Staff was rude and was told I could only keep the truck I had reserved for 24 hours for 12 hours. Was still charged full price and then was forced into renting a second truck so I could finish my move. I will be telling friends not to use this location anymore

Christine H.
Clasificación:

Great place, super polite, professional workers. Very knowledgeable. I have already recommended this place to rent uhauls to 3 people Won't go anyplace else to rent.

Michael B.
Clasificación:

El cliente no dejó un comentario.

BRUCE T.
Clasificación:

El cliente no dejó un comentario.

Mark S.
Clasificación:

El cliente no dejó un comentario.

Cari P.
Clasificación:

Everything went great

Daniel G.
Clasificación:

The only issue I had with our Uhaul experience is as stated below- not sure if there's anything that can be done to help remedy. But other than that, everything was great! .... So I originally scheduled my Uhaul early and a few days later I got a call that the pickup location had to be changed because there weren't any trucks. The woman said she would give me "extra miles" but a location couldn't be found. The day before the trip, i called again and another woman was able to find a location that worked for us, which was great. However, we were charged the extra miles on the final contract, which I was a little surprised about- I think it was maybe $35 or so, so not terrible, but still I didn't think we should be responsible because it wasn't our fault that there wasn't a truck in Ithaca for us.

Edward G.
Clasificación:

El cliente no dejó un comentario.

Andrew K.
Clasificación:

Staff very friendly and helpful and knowledgeable!

kevin C.
Clasificación:

El cliente no dejó un comentario.

Abraham N.
Clasificación:

El cliente no dejó un comentario.

Abraham N.
Clasificación:

It was a good placed.

Richard B.
Clasificación:

El cliente no dejó un comentario.

Laura B.
Clasificación:

The truck I rented was filthy. The windshield on the inside was very dirty I could not see when the Sun was shining. I use the bathroom when I was there and there was urine around the bottom of the toilet. The person who waited on me was detailing his own car when I arrived. Had it not been for the fact that I needed to pick up a camper I would not have rented the vehicle at all especially the filthy condition that it was said during the Coronavirus. I had to clean the steering wheel and other parts of the vehicle myself to sterilize it to prevent getting the Coronavirus. This is a terrible experience to me. I wish I never spent the money I would have gone to Penske

Jefrey C.
Clasificación:

El cliente no dejó un comentario.

NEALSPENCER D.
Clasificación:

El cliente no dejó un comentario.

Patricia C.
Clasificación:

I ordered a truck 20' over a week before pick up.-Pick up on a Sunday. They called me on Friday afternoon to say they will not have a truck bigger than 15 ', but would attach a trailer to the truck. siting contract language ... using a trailer- FYI this means you can't load the truck and will have to detach the trailer on your own. When I arrived on Sunday they had 20' and 26' trucks, but explained these can't go out of State. I was going to PA. Nick called the manager who was not there, NO LUCK still 15'. They took money off the price. That won't cover that I have to go back- (4 hour drive from my home in NJ )each way because 15' was not enough. BTW I went on line Saturday (prior to my pickup) and could order a 20' truck. never said not available. DON"T use this location!!!!!! FYI Staff does not wear their masks.

Shawn S.
Clasificación:

El cliente no dejó un comentario.

ATHAVAN G.
Clasificación:

El cliente no dejó un comentario.

Andrew Kirk P.
Clasificación:

A good return ! I wish the truck got better fuel mileage

William R.
Clasificación:

One wheel was getting very hot on the trailer

DANIELE C.
Clasificación:

El cliente no dejó un comentario.

DARRYLALEXANDER T.
Clasificación:

El cliente no dejó un comentario.

Gail M.
Clasificación:

El cliente no dejó un comentario.

noreen B.
Clasificación:

El cliente no dejó un comentario.

Paul G.
Clasificación:

Employees were awesome and very helpful. Checkout was very quick and returning was very user friendly and Easy!

JOANM P.
Clasificación:

The U-Haul center was closed when I dropped off the truck and I wasn't able to connect to the location so I was able to get a hold of the manager and he took care of the problem right away. And there wasn't a $20 fee. My moving experience was excellent!

Caroline D.
Clasificación:

Nothing just keep doing what you're doing there for the people when they need you very professional made the transactions really easy thank you U-Haul

Edward M.
Clasificación:

El cliente no dejó un comentario.

Gail M.
Clasificación:

Your staff was quick and efficient observed social distancing and got us on the road asap.

Matthew T.
Clasificación:

El cliente no dejó un comentario.

Rick C.
Clasificación:

Auburn U-Haul facility very small in comparison to Elmira.!! Given the size of the city and surrounding area they need to expand to a larger location..!!

Amanda B.
Clasificación:

El cliente no dejó un comentario.

JERRILYNN R.
Clasificación:

El cliente no dejó un comentario.

Mary A.
Clasificación:

I high recommend Auburn U-Haul store. They were very helpful throughout the whole process! Everything worked perfectly

JOSEPHFRANK L.
Clasificación:

El cliente no dejó un comentario.

Mark K.
Clasificación:

needed maintenance i.e. suspension, door to storage area

Austin K.
Clasificación:

El cliente no dejó un comentario.

jack P.
Clasificación:

El cliente no dejó un comentario.

Samantha H.
Clasificación:

El cliente no dejó un comentario.

james k. | Overall Experience |
Clasificación:

Don was wonderful to work with and went above and beyond to make our experience great!

No se han enviado comentarios para esta ubicación.

Volver
arriba