Customer Reviews for U-Haul of Arcadia

4,149 comentarios

4007 E Camelback Rd   Phoenix, AZ 85018
(40th St SE Corner & Camelback)

(602) 840-5378

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(602) 840-5378

4007 E Camelback Rd
Phoenix, AZ 85018
(40th St SE Corner & Camelback)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Carl W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ofer A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe G. 
Clasificación:
5.0

The young man who waited on me was very concerned about getting all of the information on renting the Truck clear so I understood everything clearly, he wasn't the least bit condescending, he made this hectic day for me easy, he deserves a raise!!

James L. 
Clasificación:
5.0

The location & people there, especially David, are great. The corporate website sucks though. It wouldn't permit me to rent a truck online. Even after I ensure which location I want the truck, the website still sends it to a mom & pop shop ten miles away. After getting the truck, the two links from the corporate site that permit me to change mileage & gas level do not work. Again: People are great! Corporate is really screwed up.

Greg P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron E. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMANUELA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sue S. 
Clasificación:
5.0

it was a very easy process with a friendly rental agent.

Patti S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nina G. 
Clasificación:
5.0

Very helpful people and very pleasant too

Prashant N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Xavier L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID C. 
Clasificación:
5.0

I'm a Teacher, just needed to quickly rent a van in order to bring home classroom supplies and resources until the start of the new school year. This U-Haul facility made it all work quickly and efficiently, from the online rental process straight through to the return check-in. Kudos! I'll be sure to tell others of the pleasurable and professional experience I had while conducting business here.

Pamela W. 
Clasificación:
5.0

I believe his name was David and he was very professional especially with answering the phone and quickly asking what I needed and I ended up calling 3 times and each time he answered and gave me quick time. Which no other store has done these past 2 months and some even transfer to a call center which is wrong. When I arrived he came out within 3 minutes and asked if I was fine with all condition of vehicle and gas etc as he had an extremely long line inside and I said yes vehicle wasn't supposed to be back for 2 days and in immaculate condition and then explained the gas not being at half and showed him the picture and mileage at pickup where the gentleman servicing the return trucks said to take pic and show drop off location but unfortunately I was charged $16.50 for gas still

JAMES V. 
Clasificación:
4.0

No complaints.

Joe G. 
Clasificación:
5.0

My experience with your company was very unpleasant. Important details were never shared when I made my reservation. This was a horrible hassle and not one agent on the phone had any realistic resolutions. David Tucker at this branch was by far the only positive experience I encountered.

Jason K. 
Clasificación:
5.0

Best location I've ever rented a uhaul from

WILLIAM M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Erik S. 
Clasificación:
5.0

Quick service. Friendly.

Orie Z. 
Clasificación:
2.0

El cliente no dejó un comentario.

MARQUES J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tanya W. 
Clasificación:
5.0

One of the better U-Haul locations I've been to. Granted, this was perhaps the 3rd used to in my lifetime. I can't honestly answer the question "Was the equipment clean and well maintained?" The cab smelled "off" lol. Maintenance? Who knows. Minimal I suspect. So, be careful, keep your distance and go SLOW. Safe travels!!

James M. 
Clasificación:
5.0

Great service, fast and professional. Thank you!

SALVATORE L. 
Clasificación:
5.0

This staff here at this location has always been and continues to be helpful, courteous and flexible. David, Robert and others are great.

david R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KANIFYA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary W. 
Clasificación:
5.0

We had a great experience here from start to finish.

Michelle N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald M. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAWN A. 
Clasificación:
5.0

Staff was very friendly. The atmosphere was professional, but they treated me, and other customers almost like friends. Very polite.

Billy H. 
Clasificación:
5.0

Truck was excellent condition tires were brand-new a performed marvelously

David B. 
Clasificación:
5.0

Everything went smooth ...customer service was great

Sylvia F. 
Clasificación:
5.0

El cliente no dejó un comentario.

tracey K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie H. 
Clasificación:
1.0

I think her name was Coty or Koty. She seemed annoyed by me asking questions and doing her job in general. I don't know what that's about , but definitely lacked simple customer service skills.

Glenda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark W. 
Clasificación:
5.0

Outstanding customer service.

Michael R. 
Clasificación:
5.0

Everyone was very helpful and pleasant. It made the process of moving a better experience.

Deborah M. 
Clasificación:
5.0

Although this location was very busy, the staff took the time to make me feel that I was the only one there. They were very courteous, polite, and very attentive.

Billy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph L. 
Clasificación:
5.0

Nice guys

WALTER C. 
Clasificación:
5.0

The camelback location was perfect but you all sent me to a different location to pick up on Indian school rd and I went there first. The manager on duty was not there. Then at pick up time you all sent me a text to go to a different location. This was in uhaul not the camelback location. I will always go to camelback k location for now on. Tgxx

TAMYRA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Neil P. 
Clasificación:
2.0

You can clean the inside of the truck from the previous users dog hair! It was everywhere. You can also give the correct items purchased like an appliance dolly and not a furniture dolly. And last but not least you can tell your customers that the insurance yall sell is a bunch of boohockie…lol…I got it and when a few things got damaged I was told it was because I didn't load the truck right. That's the main reason I'll never use or recommend yall again. Tha k you for letting me vent

Aaron G. 
Clasificación:
3.0

I was called late that afternoon before my pickup to be told that my booked location was not available and I'd have to go a significant distance out of my way to get my truck. After a 50 min Lyft ride I get checked in and then told I can't take my truck because it's not ready due to a padlock left on the back. I'm told there are no other trucks and that I'll now have to go to yet another location another 30 min Lyft ride away to get my rental truck. I was also told by a manager that I would get a credit for all the lost time and hassle when I get to the next location. The final location did have my rental truck and had great customer service. They told me a $300 refund (I prepaid for my full rental) would be given to me upon return of the truck to my drop off location due to all the inconvenience, lost time, and expense of Lyft rides. When I returned the truck I explained the situation and showed them the refund on my contract but they said that's now how it works and couldn't give me a refund as promised to me. They were extremely helpful and filed a claim for me.

Adam D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT S. 
Clasificación:
5.0

Robert was excellent, and did a great job. ¡Gracias!

Daniel P. 
Clasificación:
5.0

It was so easy! The gentleman who helped me was great!

Joelle L. 
Clasificación:
5.0

The staff at this location were very friendly. The van was clean, had no damage, and was easy to inspect.

Bill H. 
Clasificación:
5.0

Nothing really, check in was smooth and quick, check out was even easier. A very pleasant experience! Only thing I can think of is to advise that running A/C really eats away at fuel economy. Just like with your car, but even worse with the moving trucks.

Scott H. 
Clasificación:
1.0

The scheduler originally wanted me to drive 100 miles round trip to pick up a trailer. That was totally unacceptable.

Robert K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew T. 
Clasificación:
5.0

Robert the manager is very very good and provides excellent customer service.

Ismael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael O. 
Clasificación:
1.0

Don't understand all the additional charges and will be calling to find out what all the extra charges were. On line charges are very misleading and I was not told about all the extra charges. Service was terrible and rude.

Mark W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
5.0

The manager/owner was super helpful and the trailer was spotless.

VALERIE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

William J. 
Clasificación:
5.0

It was a very well run and friendly location.

Linda R. 
Clasificación:
4.0

Wipe down the interior of the rental truck between each customer. Covid 19 is STILL PRRSENT and this truck was positively filthy inside: The center console was sticky with sprayed soda/similar, the inside of the windscreen had obvious "sneeze-spray marks" and when I wiped down the multi-function steering wheel the wet wipes I used came away almost black!! Disgusting! After sitting in the truck for all of 6 miles, all I wanted was to change clothes and take a shower. The service was top-notch and the personnel friendly, swift and courteous. But the truck... Ewwww...

Patrik H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wendy V. 
Clasificación:
5.0

Quick easy convenience

CARL M. 
Clasificación:
5.0

Rep was awesome and super helpful, but most of all pleasant, so it made the experience all the better.

Ivette C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trent P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sergio V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon T. 
Clasificación:
5.0

Amazing customer service

Maira M. 
Clasificación:
5.0

In these difficult times both the Phoenix AZ & Minot ND U-Haul staff were excellent!!!

Bruce W. 
Clasificación:
5.0

El cliente no dejó un comentario.

jodi J. 
Clasificación:
5.0

check in/out service was thorough, and efficient (thank you, David). Another second employee was there when I dropped off, and David and he made sure I was satisfied with the truck, and that it ran well. I will definitely use this location again.

Kelly O. 
Clasificación:
5.0

Nothing, Robert Goodman was perfect!

Anton W. 
Clasificación:
5.0

El cliente no dejó un comentario.

david R. 
Clasificación:
5.0

The owner does a nice job! I use this location often Devin Vaughn 602-793-4839

Devin V. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert G. 
Clasificación:
5.0

fast service

Robert M. 
Clasificación:
5.0

I have already recommended to my family and friends. I had visited this location 3x the week of 4/11. The associates were friendly, welcoming, and accommodating. I purchased boxes and they assisted with placing them my vehicle. They took time to explain the process and offered future help. I was completely satisfied.

ELENA H. 
Clasificación:
4.0

El cliente no dejó un comentario.

David A. 
Clasificación:
5.0

Great staff!

Thomas N. 
Clasificación:
5.0

They staff at this location, though young, were respectful, helpful, and fun to work with.

adrian G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stanley G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Akilah J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Haley J. 
Clasificación:
5.0

You guys are amazing and took amazing care of me thank you so much!

Dane D. 
Clasificación:
5.0

Robert Goodman was great.

JAMES R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan S. 
Clasificación:
5.0

Excellent, thanks Bob for all your help. Juan cruz

JUAN C. 
Clasificación:
5.0

Easy in and out and not expensive to rent.

JOHN B. 
Clasificación:
4.0

mileage charge much too high. I tried Penske to avoid this but they didn't have availability Gas mileage on van 8.5mpg .this is not acceptable.

James B. 
Clasificación:
1.0

First no one could find my U-boxes, had to go to facility in person where it took about 45 minutes to finally locate the boxes via a very confused staff member.

Barrett C.  |  Overall Experience 
Clasificación:
5.0

Very nice

Nick W.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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