Comentarios de los clientes para U-Haul of Arcadia

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul of Arcadia

Clasificación general:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

RICHARD P.
Clasificación:

Truck was dirty (empty water bottles etc.) glass had to all be cleaned as it hadn't been on inside or out & it's really inconvenient to rent the truck with a quarter tank of gas. We were in a hurry to get started and then we have to stop to go get gas.

MICHAEL S.
Clasificación:

I dropped off with no interaction because it was after 5:00

DAVID R.
Clasificación:

Great expderience

THEODORE T.
Clasificación:

El cliente no dejó un comentario.

LAWRENCE G.
Clasificación:

All was perfect!

RYLEY H.
Clasificación:

Guy was rude and wouldn't let me hook up trailer and he hooked it up wrong him self and then putting the wrong drop location 200 miles away will never go back

JAMES B.
Clasificación:

Royal made our move very easy we appreciate her.Thank you Royal

Ross M.
Clasificación:

They gave me the first truck that came out of being cleaned and sanitized.

Gretchen S.
Clasificación:

El cliente no dejó un comentario.

Jamason U.
Clasificación:

El cliente no dejó un comentario.

TIMOTHY C.
Clasificación:

El cliente no dejó un comentario.

David S.
Clasificación:

El cliente no dejó un comentario.

DARREN W.
Clasificación:

El cliente no dejó un comentario.

Roslyn B.
Clasificación:

El cliente no dejó un comentario.

ABBAS K.
Clasificación:

El cliente no dejó un comentario.

Richard C.
Clasificación:

Staff is rude. I asked for a dolly rental. The staff member told me he was out of all dollies. As I drove by the ship, seen about fifteen sitting there. My reservation was given to someone else because I didn't show up “on time”. I already put my credit card info to reserve the truck for 8 hours. Terrible service all around!

Thomas D.
Clasificación:

El cliente no dejó un comentario.

Michael B.
Clasificación:

El cliente no dejó un comentario.

MACKENZIEANN K.
Clasificación:

The original cargo van I booked at a different location closer to me ended up having a dead battery when I went to pick it up. Although I was promptly accommodated with a larger vehicle at a different location, it was frustrating and stressful as I booked the cargo van two weeks in advance and had a set moving schedule that was slightly delayed.

RYAN D.
Clasificación:

Great customer service. Made it easy, thanks!

Edward M.
Clasificación:

El cliente no dejó un comentario.

CATHERINE S.
Clasificación:

El cliente no dejó un comentario.

Angela S.
Clasificación:

The guy in the front was rude, impatient and condescending...would not recommend. If this is how all Uhaul locations are, trust me you won't get a recommendation or my business. I'm new to Arizona and this is the only place in my entire move that was difficult.

John W.
Clasificación:

Really everything you would want was there — quickly in and quickly out Thanks

JOSEPH O.
Clasificación:

I forget the mans name but whoever helped me in the morning of 10/20/20 deserves a damn raise!

DEBORAH J.
Clasificación:

I have long used this site, and it never fails in customer service and professionalism. :)

Cody M.
Clasificación:

El cliente no dejó un comentario.

ROBERTO F.
Clasificación:

I had made a reservation for this specific location for a 20 inch truck. Unfortunately I live 50 minutes away but it was the only location that had this size available. I arrived 15 minutes early for pickup for them to tell me after I arrived that I would not be able take the 20 footer since the previous renter returned it with a flat. They accommodated me with a 17 footer and 10 dollars off. I asked if I could drop it off a different location but they did not offer that service for these trucks i was told. Although the 50 minute drive would have been worth it for the 20ft it was not worth it for the 17. We had a lot of big furniture pieces and appliances to move and to tetris it all in there was incredibly annoying and time consuming. Not to mention the e tra miles fir a smaller truck. It was just a disappointing experience.

Kristen W.
Clasificación:

I have been here several times and never disappointed

PETER C.
Clasificación:

El cliente no dejó un comentario.

David F.
Clasificación:

Everyone was very polite and helpful.

TERRANCE U.
Clasificación:

Always has outstanding customer service at this location. This is why I only come to this location

NOREEN M.
Clasificación:

My reserved trailer was ready and clean and personnel was super helpful in hooking up the trailer safely. Great experience.

Dylan M.
Clasificación:

El cliente no dejó un comentario.

GEORGE S.
Clasificación:

Great service, fast and easy

TERRANCE U.
Clasificación:

El cliente no dejó un comentario.

Miguel S.
Clasificación:

Fast, easy, and reasonable.

ALLEN M.
Clasificación:

El cliente no dejó un comentario.

JAMES T.
Clasificación:

El cliente no dejó un comentario.

NAIDU R.
Clasificación:

None.

Nicole A.
Clasificación:

I had a horrible experience with Uhaul. They charged me multiple times for storage and delivery. They lost one of my boxes and only delivered 4 of the 5 Uboxes I had. It took them a week to find the missing Ubox and that was after I called multiple times to follow up even though when I confirmed twice for the drop off they said there was 5 boxes. They also tried to charge me for the 5th box that they lost when they went to ship it to me. The 5th box is scheduled a month after the boxes came.

JUAN C.
Clasificación:

Robert and David, Thanks for all your great help. Thanks Juan Cruz

Daniel L.
Clasificación:

We were not credited $25 for having a clean trailer like the sign in the trailer indicated.

JUAN C.
Clasificación:

Many great thanks for all the excellent services. Robert and David are great employees. Juan Cruz

ELIZABETH B.
Clasificación:

My favorite U-Haul location hands down.

JAMES M.
Clasificación:

El cliente no dejó un comentario.

WILLIAM G.
Clasificación:

El cliente no dejó un comentario.

BILLY H.
Clasificación:

Staff was very professional, very pleasant, and very polite.

Anthony C.
Clasificación:

Much better than the one on Camelback and 40th st. Highly recommend. Listened to my needs and took care of me big time! Thank you so much! 🥰

DAYNA V.
Clasificación:

El cliente no dejó un comentario.

Stanley M.
Clasificación:

No improvements. You're doing an excellent job!

Lauryn Z.
Clasificación:

Honestly the guy who checked me out was really great. He was really nice and helpful. Could tell he wanted to make sure I was okay getting out of the parking lot etc. and I really appreciate that. I also noticed that whenever anyone came in he acknowledged them with a greeting.

RICHARD S.
Clasificación:

nice staff

TRACY T.
Clasificación:

The store manager was prompt, fast and helpful...Had all we needed ready to go at our pickup time. Good Shop!

Susan T.
Clasificación:

El cliente no dejó un comentario.

HADLEY P.
Clasificación:

El cliente no dejó un comentario.

JAMES F.
Clasificación:

El cliente no dejó un comentario.

Stephanie L.
Clasificación:

El cliente no dejó un comentario.

Thomas B.
Clasificación:

El cliente no dejó un comentario.

Richard C.
Clasificación:

Had truck for less than an hour before learning my moving help cancelled on me. Called the uhaul location and was told I could reschedule without being charged again. Returned truck and finalized bill before being told I will have to pay everything twice. Truck was in terrible condition, engine stalled every time it down shifted.

David W.
Clasificación:

I'm not sure if my grief is with this location as much as with U-Haul‘s system of reservations. After I made reservations for this location somehow the system changed it to a different location so when I went to pick it up at first they couldn't give me the truck that I was served without having me call customer service. I have tried to physically come to this location a week before to make sure they had it right and at that point they did not help me like they should've. I knew there was going to be a problem so I tried to fix it ahead of time and they wouldn't let me and then when I showed up to pick up the truck., I was right there was a problem. I did eventually get the truck but it took about 45 minutes To fix it. What I would do different next time is to not make a reservation and to just show up at the location I want and try to get a truck. Not a very good system for U-Haul

BERISLAV Z.
Clasificación:

El cliente no dejó un comentario.

BARBARA R.
Clasificación:

El cliente no dejó un comentario.

JOHN T.
Clasificación:

El cliente no dejó un comentario.

Kamila T.
Clasificación:

Great experience. Even though the location is a little farther than other options, I will use this one again.

Angel B.
Clasificación:

El cliente no dejó un comentario.

SABRINA B.
Clasificación:

Easy, quick, not a hassle. All things that you need on moving day

PHILIP P.
Clasificación:

El cliente no dejó un comentario.

SANDRA O.
Clasificación:

El cliente no dejó un comentario.

Evan H.
Clasificación:

El cliente no dejó un comentario.

DENISE-DEE F.
Clasificación:

The staff here was able to accept the vehicle and was able to wave the additional fees that were added due to change of drop off which were not communicated to me initially. Great customer service.

Preston M.
Clasificación:

Robert was great. Thanks for making my experience top-notch!

WAYNE L.
Clasificación:

The passenger side door to the truck we rented was smashed in and could not be opened and closed from the outside. The dolly for towing our car behind the truck did not have lights that worked. We were sent to another location to get a second dolly. They gave us a dolly with a sheet of paper on how to hook it up and pointed to the dolly or said that they would charge us $20 to help hook up the rental. What a total bullshit policy ... you are charging for the equipment and do not even check to see if it is hooked up and working well without changing $20 ... pathetic, absolutely pathetic. They did not at any time check to see if everything was ok and it was not. The 2nd dolly we were given was missing parts and your personnel closed and went home without checking if we ok or needed anything. We had to take parts from another dolly that you had on the lot to make the one we were given work. We should not have been charged full rate for equipment that was beat up and not even working. Not planning to use Uhaul again.

Amy W.
Clasificación:

El cliente no dejó un comentario.

Robert B.
Clasificación:

Only thing is that the guy behind the counter needs help. All by himself. And on a Saturday at that.

J W.
Clasificación:

Everyone wore masks. Very quick in and out service

Rena J.
Clasificación:

El cliente no dejó un comentario.

Tania G.
Clasificación:

I still don't know who is responsible to pay me back my $50.00 I spent on gas in the truck I left behind with a full tank?!

Frederick W.
Clasificación:

No improvement needed in my opinion

Justin C.
Clasificación:

The only issue I had is when I went to return the truck after hours and tried using the Dropbox period on the Dropbox it said to go to a website period went to the website would not let me do anything. Finally downloaded the app after a while of being frustrated that the website wasn't working and I was able to check in the truck that way. I think if you wanted someone to use the app it should say that instead of going to the website that is the only issue I had

WILLIAM S.
Clasificación:

El cliente no dejó un comentario.

Carolynne G.
Clasificación:

Nothing. Our U-Haul representative was outstanding and made the experience very smooth and positive! We will not hesitate to use go to this location in the future.

BRIANNA V.
Clasificación:

I have used this location 3 times and every time has been flawless! Great customer service and never an issue with equipment!

Butch B.
Clasificación:

El cliente no dejó un comentario.

Christiaan R.
Clasificación:

El cliente no dejó un comentario.

JUSTIN M.
Clasificación:

Since I had made a reservation, It would have been nice to have the truck pulled out for us.

Michael N.
Clasificación:

El cliente no dejó un comentario.

IRMA G.
Clasificación:

Robert is very professional and great customer service experience. I would recommend and will use the service again in the future. Thanks you.

ANNABELIA B.
Clasificación:

First I tried calling and the phone was never answered/ So I drove over and got the truck I needed

David B.
Clasificación:

typical uhaul bomb

David S.
Clasificación:

El cliente no dejó un comentario.

SANDRA N.
Clasificación:

El cliente no dejó un comentario.

John M.
Clasificación:

El cliente no dejó un comentario.

ANGELEE B.
Clasificación:

Helpful staff, informative and customer focused. Simple pick up and drop off. The online system makes the process very easy for bookings, checking truck and fuel levels and quick returns.

JUAN C.
Clasificación:

Another great day of service, Thanks Robert. Juan Cruz

Michael B.
Clasificación:

Very well-managed store friendly and on the ball

Cherie J.
Clasificación:

Very nice people.

ROBERT G.
Clasificación:

El cliente no dejó un comentario.

Gail C.
Clasificación:

I was moved to this location because they did not have the truck I had rented at my chosen location even tho it said they did originally. They moved me 2 different times. This caused an additional mileage charge of about $12 for me. I brought this up to the agent and he literally told me that's the way it goes and that he could not do anything about it. Not very good customer service in my book. Hope I don't have to go back that far again. It was way out of the way for me.

Alexis K.
Clasificación:

Be more clear on how the app works when picking up rental. Employee at store was not helpful at all and left me very aggravated

Barrett C. | Overall Experience |
Clasificación:

First no one could find my U-boxes, had to go to facility in person where it took about 45 minutes to finally locate the boxes via a very confused staff member.

Nick W. | Overall Experience |
Clasificación:

Very nice

No se han enviado comentarios para esta ubicación.

Volver
arriba