Customer Reviews for U-Haul of Andrews Air Force Base

4,104 reviews

4599 Allentown Rd   Suitland, MD 20746
(@ I-95 / Just Outside Andrews AFB)

(301) 736-7300

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(301) 736-7300

4599 Allentown Rd
Suitland, MD 20746
(@ I-95 / Just Outside Andrews AFB)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Kind and friendly and efficient

RUSSELL A. 
Rating:
1.0

There was only one customer service representative on a Saturday morning. I arrived there at 10:30 AM and didn't leave until 12 noon. I was given an extra day for the inconvenience, but was charged for the extra day.

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

ERNIE J. 
Rating:
5.0

Pleasant and accommodating group

CHRISTEL P. 
Rating:
5.0

Customer did not leave a comment.

VIVIAN W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER T. 
Rating:
5.0

Customer did not leave a comment.

BRENDA G. 
Rating:
5.0

Customer did not leave a comment.

LEROY C. 
Rating:
5.0

Pleasant customer service! Helpful and knowledgeable!

PAUL L. 
Rating:
5.0

Professional

ABU K. 
Rating:
4.0

Customer did not leave a comment.

JACOBRYAN N. 
Rating:
5.0

Customer did not leave a comment.

TERAN W. 
Rating:
5.0

The men that work there are excellent workers. They need a raise

DELONTA B. 
Rating:
5.0

The staff was very helpful and patient!

KAMILI M. 
Rating:
5.0

Very Responsive and Professional Folks!

BERNARD J. 
Rating:
1.0

The 24/7 pick up box does not work which was a major inconvenience!

DANASIA G. 
Rating:
5.0

Very nice guys

KENNETH P. 
Rating:
4.0

i did not get my free storage like was

CHARLIE H. 
Rating:
4.0

Better parking for personal vehicles I felt unsure leaving my vehicle parked on the main road.

WANIKA C. 
Rating:
4.0

Expand parking area for your customers in a more secure/safe area instead of on the street. Your personnel were polite, professional and very helpful. I want to extend appreciation to Brandon at Allentown U-Haul, he went the extra mile driving to the storage unit in District Heights after he clocked out to get us into the storage unit. Thanks

CHARLES C. 
Rating:
1.0

There was no one at the location when I arrived at 8am for the pick up. There was a mattress in the trailer! No one at the Camp Springs location bothered to check the equipment. I had to drive to another location to drop the mattress off and was thrown off my schedule by hours. And the fact that there was a mattress in the trailer made my truck burn more gas. This was totally unacceptable and I would like some form of compensation for the trouble! The rental should be discounted.

DEXTER J. 
Rating:
4.0

Moving is never pleasant, the staff was upbeat, cheerful and had a joke for everything. It lightened up and brightened the experience of picking up that truck and equipment for the move. I recommend this location. The truck was almost new and ran and handled beautifully.

ALAN R. 
Rating:
5.0

Customer Service at Allentown Rd. Demetrius and the whole crew were very professional...Outstanding

MARIA M. 
Rating:
4.0

Customer did not leave a comment.

EBONI B. 
Rating:
5.0

Your customer service personnel was EXCELLENT!!! This is the best U-Haul I've every rented from...

CARMEN C. 
Rating:
5.0

Keep up the good service.

ADOLPHUS J. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
3.0

Renovations going on. Quite a bit of clutter.

MARK J. 
Rating:
4.0

Customer did not leave a comment.

PAUL L. 
Rating:
4.0

The staff were professional and patient. They answered all my questions and concerns.

OMAR J. 
Rating:
5.0

Nothing at this time great customer service in and out nice clean equipment.

CYNTHIA G. 
Rating:
4.0

Customer did not leave a comment.

ROBERT Y. 
Rating:
5.0

Brandon was great. Any issues he took care of them

WRYAN C. 
Rating:
5.0

Nothing. In the absence of the Manager, her three employees demonstrated excellent customer service and willingness to go the extra mile. Kudos to all!

NORMAN P. 
Rating:
5.0

Was taken care of when I extended service when I really needed it. Thank you so much

CERZELL F. 
Rating:
5.0

Alijah Smith assisted me with my rental. I was in and out within 5-7 minutes and drop-off was just as great. That young man knows the business. Great job!

SHEILA M. 
Rating:
5.0

Customer did not leave a comment.

ALTON G. 
Rating:
2.0

First, I reserved a van at the Landover location only to find out (while en route) about 5 minutes before the 10 am pickup time via text message that my reservation had been updated with a change in pick up location to the Suitland location which is in the complete opposite direction. Then I get there and get a dirty and damaged van. Then upon after hours check in, I receive a invoice with $99 daily rate instead of $19.95 rate that I was quoted. Unsatisfactory.

LATRICE C. 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
Rating:
4.0

Customer did not leave a comment.

CHARLESE JR D. 
Rating:
5.0

The team was very great in helping me get set up and moving fast, thanks guys!

Daniel A. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN E. 
Rating:
3.0

Overall good besides crowded parking lot trying to pull in a 26' truck. Staff was friendly and accommodating. Answered all questions

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

CARLOS G. 
Rating:
4.0

Customer did not leave a comment.

ALTON W. 
Rating:
5.0

The guy who waited on me provided excellent service, as the manager of the shop always provide excellent service.

HALLEY W. 
Rating:
5.0

Customer did not leave a comment.

BRENDA G. 
Rating:
5.0

Excellent service and great mannered team.

Thairecka J. 
Rating:
5.0

Customer did not leave a comment.

ASIA H. 
Rating:
5.0

Check engine light was on and inside truck had mud in it so need to make sure trucks are cleaner

MONIQUE S. 
Rating:
5.0

Customer did not leave a comment.

Seife B. 
Rating:
5.0

Keep improving

BARBARA J. 
Rating:
3.0

Customer did not leave a comment.

ROWLAND M. 
Rating:
3.0

Joron was excellent and did a great job. The location is a little awkward and trucks are on the side of a busy road, but the prices are reasonable and had plenty available for a last minute switch!

MELANIA A. 
Rating:
4.0

Customer did not leave a comment.

Marcus B. 
Rating:
5.0

Everything was fine

JUANITA B. 
Rating:
5.0

Maintenance on vehicles

VANESSA A. 
Rating:
4.0

When I went to U-Haul the gentleman to wait on me was very courteous very polite he knew his job very well and I appreciate all the help from him and I would definitely go back to Allentown road and refer all my friends to Allentown road

William W. 
Rating:
4.0

Parking space is limited.

PATRIC E. 
Rating:
1.0

Employees were rude and unknowledgeable. There no reason to make a reservation because they will change the pickup time and location whenever they want.

CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

LOLITA B. 
Rating:
5.0

🥰🥰🥰🥰🥰

JACQUELINE W. 
Rating:
5.0

Very nice fast and efficient

LYRE H. 
Rating:
1.0

Customer did not leave a comment.

PATRICIA D. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

People at that location of great and the online reservation help out a lot especially when I'm in a hurry I use your truck for my business so I am in and out less than 15 minutes

LA DONNA D. 
Rating:
4.0

I rented the vehicle for 7 days and had 300miles just in case but I did not go over 300miles so I'd like to know will I be reimbursed for the mileage I didn't use after the 7day rent I rented the same vehicle for 5 additional days and the gave me the same 300 mileage and I did not exceed that mileage eithe also in the first 7 days they did not take the payment out of my account and when I came back for the additional 5 days they took both payments out which made my account go into overdraft I'd like to know the mileage I used and also receive reimbursement on what I didn't use

ANTWONE W. 
Rating:
5.0

It was great easy pickup and return - i was using other companies but not any more I am now a Uhaul girl

SHIRLEY W. 
Rating:
5.0

Customer did not leave a comment.

NOE B. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE C. 
Rating:
3.0

Have a faster way to check out rentals for present account holders. I was pushed to the back of the line because I wanted to social distance by waiting outside. Thanks

FREDERICK C. 
Rating:
5.0

Customer did not leave a comment.

Earnest C. 
Rating:
5.0

Customer did not leave a comment.

Kevin V. 
Rating:
5.0

Customer did not leave a comment.

JOVANN A. 
Rating:
5.0

Customer did not leave a comment.

BRENDA G. 
Rating:
5.0

Customer did not leave a comment.

THERESA P. 
Rating:
5.0

Customer did not leave a comment.

JAMES T. 
Rating:
5.0

Customer Service is Consistently Outstanding.

Norman P. 
Rating:
5.0

Customer did not leave a comment.

AUSTON O. 
Rating:
5.0

Customer did not leave a comment.

Dwaine M. 
Rating:
5.0

One word to describe my experience, effortless.

LILY C. 
Rating:
4.0

Customer did not leave a comment.

BRANDON YXAVIUS B. 
Rating:
5.0

Awesome friendly staff… Easily able to pick up the vehicle and return but no hassle.

ROSEMARIE L. 
Rating:
1.0

I was charged twice for the same exact thing. I paid in store then was expected to pay more than that online. Some bs that definitely was not correct. I know how the charges work.

NYDEIRA W. 
Rating:
5.0

N/A Outstanding customer service 😊👍

STELLA M. 
Rating:
5.0

They were very helpful and experienced the check in was superb as well as the drop off team players I must admit. Great job everyone

TYRONE W. 
Rating:
4.0

Customer did not leave a comment.

TONYA D. 
Rating:
5.0

Customer did not leave a comment.

GEORGE R. 
Rating:
5.0

Customer did not leave a comment.

ANDRE W. 
Rating:
5.0

Customer did not leave a comment.

JAMES J. 
Rating:
5.0

Busy location and hard working staff. Accommodating!

Rita J. 
Rating:
5.0

Customer did not leave a comment.

DARRICK W. 
Rating:
5.0

Customer did not leave a comment.

ROSEMARIE L. 
Rating:
5.0

Just keep up the good work. 👍🏽

DASHONN T. 
Rating:
4.0

Customer did not leave a comment.

Monique G. 
Rating:
5.0

Customer did not leave a comment.

SHANTAL L. 
Rating:
5.0

Nothing

RUDOLPH W. 
Rating:
5.0

One word! Outstanding. A great sign of leadership is how your employees perform in your absence. They all made it happen!

Norman P. 
Rating:
5.0

The only trying I see is there need to be more staff available to help to cut down on the wait time other than that I was very pleased!

Chanelle H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHATTILA V. 
Rating:
5.0

Customer did not leave a comment.

DEXTER W. 
No reviews have been submitted for this location.

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