U-Haul of Albany

2966 comentarios

820 W Oglethorpe Blvd   Albany, GA 31701
(@ Slappey Blvd)

(229) 883-1854

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Contáctanos

(229) 883-1854

820 W Oglethorpe Blvd
Albany, GA 31701

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Ashton B. 
Clasificación:
5.0

No comments

TYEESIAH L. 
Clasificación:
5.0

Clean equipment

Dionysus S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald D. 
Clasificación:
5.0

The only problem we had was getting further behind in the move because my son had to come get the card for payment even though I'd already given the lady the number and expiration date. I was told all my son would need was his license so that was an aggravation but other than that it was a very good experience.

Ethan G. 
Clasificación:
2.0

Improve the information that is given to customers. I was told that I didn't owe any additional monies for my rental & now I find that I do. I reserved a rental another time priortothis one and after reaching a closed store and doing numerous searches in other locations to rent a truck, was told since my reservation wasn't honored I would receive $50 in the mail for my time and aggravation of having to endure all this and ended up going back to the same store once they opened five hours later for a truck rental and I still haven't received it. Is this a false guarantee or what?

Lynderia R. 
Clasificación:
2.0

El cliente no dejó un comentario.

Tawanna J. 
Clasificación:
5.0

Ann Calloway is the best. Great customer service ðŸ'.

Frederick S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittany G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Leon W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antoinette P. 
Clasificación:
5.0

All staff members at this location were friendly and helpful.

Caroiya W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Quantavius C. 
Clasificación:
4.0

El cliente no dejó un comentario.

AXLANDER M. 
Clasificación:
5.0

Great experience!

Tiffony C. 
Clasificación:
5.0

N/C

J E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINFRED D. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHEN V. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARCY C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charlie B. 
Clasificación:
3.0

It is located in a drug infested/homeless area. A person could be mugged/robbed/killed while trying to complete return information at the U Haul site in the U Haul vehicle or in one's car at this location. I returned the U Haul truck with a halft a tank of gas, but I was not compensated for the one-fourth of a tankl overage. HOwever, if I did not return the U Haul truck with at least on-fourth of a tank of gas, I would be charged for it. On December 28, 2020, I had asked the gentleman working that day why I do not receive reimbursement for the extra amount of gas in the U Haul truck. He just said I do not receive money for any gas over the one-fourth required amount. Virginia Lewis

Virginia L. 
Clasificación:
5.0

All good

Pearce L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Takira W. 
Clasificación:
4.0

The truck wouldn't start after we packed up, called for assistance but never received any. Someone jumped us off

GWEN D. 
Clasificación:
5.0

Nothing. Excellent service in Albany and in Kennesaw.

Karen C. 
Clasificación:
1.0

I am a older lady and I was unaware that if I do use my phone to do the self service check I will be charged a extra day. I returned the uhaul and the key around 530 pm that same day but was chart for an extra day. I only use the uhaul one day.

Keshundra J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marvin E. 
Clasificación:
5.0

Need more workers like the ones that is there

Frederick S. 
Clasificación:
4.0

The van was not clean and tge service light was on for a needed oil change. Otherwise I always use this location because the agents are courteous and friendly.

GWENDOLYN D. 
Clasificación:
5.0

Quick and easy experience

WILLIAM T. 
Clasificación:
4.0

Offer discounts lol

TREDARRIAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anika R. 
Clasificación:
5.0

El cliente no dejó un comentario.

WYKYLA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANICE A. 
Clasificación:
5.0

Get more pickup trucks

George B. 
Clasificación:
5.0

Very helpful

KEVIN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andy A.  |  Overall Experience 
Clasificación:
5.0

Outstanding job keep up the good work

Larry B. 
Clasificación:
5.0

Ms. Ann and Mr. Courtney were very courteous and helpful and made my moving and storage experience a very good one.

BREANDA B.  |  First Impressions 
Clasificación:
5.0

Everyone at this location was very kind and professional.

Carol L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHLEY R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Felicia A. 
Clasificación:
5.0

Saw no immediate need for improvement. Excellent Customer!

BRENDA H. 
Clasificación:
2.0

The inside of the truck was very sticky and burnt oil bad

Derek E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michae G. 
Clasificación:
3.0

El cliente no dejó un comentario.

TERRENCE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike B. 
Clasificación:
5.0

Staff was friendly and professional assured me they would be watchful of my safety in and out of storage area.

Vanessa J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Theresa B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Johnnie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSITA O. 
Clasificación:
5.0

Great service. The service was polite and professional. Very clean location.

Kevin K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherri T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carzell H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALVIN H. 
Clasificación:
5.0

From checking in to checking out, everything about my experience at U-Haul in Albany, GA was top notch. I never had to wait, the truck was very clean and in great condition. The staff was always friendly and helpful. I will definitely used U-Haul in Albany, GA again, and will recommend to friends. Thank you, staff at U-Haul Albany for going "above and beyond," for your friendliness, for your quick service and for keeping your vehicles well maintained and VERY CLEAN!!

Lisa C. 
Clasificación:
5.0

The computer issues U-Haul had caused some issues but overall, things were ok. U-Haul needs to set up dumpsters at their locations. Charge customers $20 to use them and I am sure they would be money makers

Bennie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICKI P. 
Clasificación:
5.0

I don't know if the 'crank jack' for connecting and disconnecting task would create more risk of damage to towing vehicles, but it would make it easier for people to perform this task.

Stephen P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

marilynn W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia S. 
Clasificación:
5.0

This excellent rating is solely based on the facility and staff. However, the storage price rates are too expensive. If I would've had time to shop around, I would've gone somewhere else to rent a storage room.

sherri w.  |  First Impressions 
Clasificación:
5.0

Returning the truck was quick and easy also

sherri W. 
Clasificación:
3.0

Better friendly customer service but other wise ok.

eben R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul S. 
Clasificación:
3.0

Please provide equipment that is accurate. There was a problem with my return mileage use. I would like to request an inquiry. I was charged for 31 miles. Please check my rental history. The mileage has never been over 18 miles. This was a church rental event. I have all my final receipts. Please advise. I am disappointed in U-Haul Albany, GA.

GERALDINE W. 
Clasificación:
1.0

El cliente no dejó un comentario.

Shakahn V. 
Clasificación:
5.0

The customer service rep Courtney was awesome

VEVERLY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

John F. 
Clasificación:
4.0

Keep up the good work.

Joseph H. 
Clasificación:
1.0

I have no idea who Clarissa is or why she's using my contact info for her account, but she did this TWICE and I reported this TWICE and I am SUPER annoyed. I don't even live in Georgia but I shouldn't expect anything less out of UHAUL.

Clarrissa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glendora J. 
Clasificación:
5.0

This was the worst experience I've ever had in a move. It was the first time I've used the U-Boxes and I would tell anyone who asks, not to go this route. The onset of the process was great. I enjoyed loading and delivering my boxes to the U-Haul center in Albany, GA. Then it went down hill from the time I began the process of having them moved to their final location. The U-Haul store in N. Charleston did not communicate with me very well. They left a voicemail and I tried four times to reach them via phone with no success over an eight-day period. Each time I called, I waited 20-25 mins before speaking to someone at a call center who had no idea why they N. Charleston store called me. Despite making the delivery arraignments with the call center, I thought I would stop at the store to see if everything was good to go on their end. When I got the store, nothing in their notes matched what I'd established with the call center. Once we got that straight, I thought we'd be good. However, when I arrived to pick up my U-boxes, no one at the store knew I was coming nor did they have them ready for transport. I was talked into having them delivered but still experience a lack of communication at the onset. As we began to unload the U-boxes, several items were damaged. At the end of unloading, I was dumbfounded by the damage. In the last 20 years, I've moved 11 times and never experienced a similar amount of damage. I will never use this process again.

Daniel B. 
Clasificación:
1.0

Better customer service! Need to hire new people

Chiquita W. 
Clasificación:
4.0

Customer service was very good.

Bennie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindsay A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNNIE H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wayne C. 
Clasificación:
5.0

Mr. Audie Trice was Awesome......Thank You Sir for Your assistance... V.Howell

VAL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES M. 
Clasificación:
3.0

I visited this location twice. Both times they were very busy and only had one lady working...While she did her very best to assist each customer, she definitely needed some help. And as a result of the long wait, I was advised that I still had to return the trailer at the time of my reservation, in which it was an hour later when I left with the trailer.

Melissa Y. 
Clasificación:
5.0

Have two people there during mornings. The rep that helped me was great but she was doing ten things at once it looked overwhelming. I waited patiently as she was going back and forth and politely told her to take her time I have no issue waiting. Her name was Ann I do not remember her last name but she was a great person. She is why I gave 5 star rating.

Jerry T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marlerie B. 
Clasificación:
3.0

Make sure the u hauls are able to crank and drive cause the u hauls need to be keep well maintained under the hood as well.

VONDERMERE U. 
Clasificación:
4.0

El cliente no dejó un comentario.

DELAWANE R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michele A. 
Clasificación:
5.0

The equipment that was rented was not in the back of the truck. I had to return later that evening. I should have checked prior to leaving.

Will G. 
Clasificación:
5.0

The drop off store was very inviting and clean. Looked like a reputable establishment.

risa L. 
Clasificación:
5.0

El cliente no dejó un comentario.

joseph M. 
Clasificación:
5.0

El cliente no dejó un comentario.

johnnie H. 
Clasificación:
2.0

Rats destroyed my furniture

Stacey D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ALVIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Paul H. 
Clasificación:
5.0

Great employees that seem to care. I'd recommend to everyone I know.

STEPHEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JON P. 
Clasificación:
5.0

My experience was great. Long wait on the phone.

Jacqueline J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas B. 
Clasificación:
3.0

The check in after hours experience was horrible. The web site did not take my location accurately, when I called I could not get a rep on the phone it was dangerous and locating the key drop was impossible at night. That process needs to be revamped

Tranard S. 
Clasificación:
2.0

I didn’t have the storage for a full month and they won’t allow a refund only had the storage for 6 days my last month

Laniyah W.  |  Overall Experience 
Clasificación:
5.0

Audie was professional and friendly and always helpful!

joe w.  |  Overall Experience 
Clasificación:
4.0

The store is well stocked with needed supplies and clean.

Bill C.  |  First Impressions 
Clasificación:
3.0

Because of the computer it kept sending us a bill and locked us out and we had to have a worker to let us in again that happened twice and we got several letters saying we owed you money when we didn’t .😟

Raul P.  |  Overall Experience 
Clasificación:
5.0

I had a bad encounter with one employee but management took appropriate steps Intervening and addressing my concerns. I than worked with another employee whom was very Pleasant to work with by the name of Courtney. The unit was nice and clean. It was above my expectations being in a small out dated city.

Rickkea H.  |  First Impressions 
Clasificación:
5.0

Great customer service.

Fatima P.  |  First Impressions 
Clasificación:
5.0

N/C

Prince M.  |  Overall Experience 
Clasificación:
5.0

Very easy, costumer service is excellent

Moonika T.  |  First Impressions 
Clasificación:
5.0

I will refer UHaul representatives to anyone. The service was excellent.

Barbara B.  |  First Impressions 
Clasificación:
4.0

great convient and friendly

Quinn T.  |  Overall Experience 
Clasificación:
1.0

Rats had gotten into all of my things and ruined a lot. It may just have been the area but very poor upkeep.

Cassidy B.  |  Overall Experience 
Clasificación:
5.0

Very polite staff

Peter S.  |  Overall Experience 
Clasificación:
4.0

Great service

Quinn T.  |  First Impressions 
Clasificación:
5.0

Very polite staff.

Peter S.  |  First Impressions 
Clasificación:
1.0

The staff customer service is horrible including the manager. Everytime I was in the store customers always complaining about the manager.

Sharon H.  |  Overall Experience 
Clasificación:
5.0

Professional and courteous staff. Excellent customer service.

Andre W.  |  First Impressions 
Clasificación:
5.0

Uhaul of Albany, GA, storage was a great experience. I will most likely come back in the future for my storage needs.

BREANDA B.  |  Overall Experience 
Clasificación:
5.0

They was very nice and helpful

Mary S.  |  First Impressions 
Clasificación:
4.0

All Good

tonya s.  |  First Impressions 
Clasificación:
5.0

I was pleased with my service and storage

irving w.  |  Overall Experience 
Clasificación:
1.0

I have never rented a storage unit at this facility. Stop sending me emails.

Dennis S.  |  Overall Experience 
Clasificación:
1.0

The poor rating is a result of the storage charge I was offered but DECLINED. As of a couple days ago they were demanding I pay $170 for a unit offered and declined at the time of my trailer rental.

Fancher T.  |  Overall Experience 
Clasificación:
5.0

Never used storage facility. Reserved but ultimately did not need.

Dennis S.  |  First Impressions 
Clasificación:
5.0

Awesome Service!

MAURICE L. G.  |  Overall Experience 
Clasificación:
5.0

I was very pleased with the storage Facility. The plan was great also.

Ollie W.  |  Overall Experience 
Clasificación:
5.0

The fellas there are super nice and helpful

Justin P.  |  First Impressions 
Clasificación:
5.0

Great customer service. Customer service representative was awesome, great job. They accommodated us when an unforeseen problem occurred. Thank you, thank you, Uhaul!!

Mariah C.  |  First Impressions 
Clasificación:
4.0

There were a lot of roaches. But other than that, it was great!

Denise M.  |  Overall Experience 
Clasificación:
5.0

Customer Representative was very helpful and knowledgeable. l was impressed!

Saul F. | Reservación
Clasificación:
3.0

There was no furniture Dollie on the truck. This, I had to move furniture without the the support. However, I was still charged for it.

KEAUNDRA W. | Reservación
Clasificación:
5.0

Very pleasant personnel. Facility was very clean. Would recommend.

larry B.  |  Overall Experience 
Clasificación:
5.0

Very helpful excellent services

Thelma W. | Reservación
Clasificación:
2.0

This is not the first time that my family has had frustration dealing with U-Haul in Albany. I waited for a while before I was even offered assistance.

Heather S.  |  Overall Experience 
Clasificación:
4.0

U-Haul of Albany staff was very friendly. When I first moved in, the lights above my storage unit were not working but they were fixed. Overall, I would recommend to others and use the facility again.

TIFFANY T.  |  Overall Experience 
Clasificación:
3.0

Enjoyed using the u box but it would have been nice to know all the details when we rented them. Thankfully it all worked out and we were satisfied with the rental.

dorathy h.  |  Overall Experience 
Clasificación:
5.0

I would like to thank you guys so much for your service, this made college transition so much less stressful. I highly recommend this U-Haul facility to parents & students of Albany State!! Thanks aga

trevisha b.  |  Overall Experience 
Clasificación:
3.0

Very Clean & Great Customer Service .

Aysia R.  |  Overall Experience 
Clasificación:
1.0

Move was a disaster and not delivered to final home address. Albany made truck reservation and did not have a truck at time for pick up. Had to go to Tifton and return in Adel. Never again!

ron w.  |  Overall Experience 
Clasificación:
3.0

It was average. Long line and few employees but they held everything together and got everyone in and out as quickly as they could. I will rent again should I need to when I am ready to move again.

Sakita F. | Reservación
Clasificación:
5.0

I would use Uhaul over again, The Staff was very professional and kind, The facility is one highly recommend to anyone!

ELIZABETH W.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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