Customer Reviews for U-Haul of Albany

3,343 reviews

820 W Oglethorpe Blvd   Albany, GA 31701
(@ Slappey Blvd)

(229) 883-1854

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(229) 883-1854

820 W Oglethorpe Blvd
Albany, GA 31701
(@ Slappey Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

How about not losing my pod for over a week. Besides having to dedicate an entire week trying to track down my missing pod myself......it caused us to miss a moving deadline. The moving companies on both ends were great....but haul itself was a complete disaster. No offer to offset our extra costs incurred because of their ineptitude. The entire experience was a nightmare and I will never again do business with uhaul.

Ronald G. 
Rating:
1.0

Customer did not leave a comment.

Triniti W. 
Rating:
3.0

I CAN NOT GET IN TOUCH WITH UHAUL. . CUSTOMER SERVICE AT THAT LOCATION WAS RUDE . I'M TRYING TO GET A REFUND FOR MOVERS THAT WAS SCHEDULED THRU UHAUL AND THEY DID NOT SHOW UP. MY OVER ALL EXPERIENCE HAS BEEN HORRIBLE!!

DEBBIE P. 
Rating:
5.0

Customer did not leave a comment.

JOHN A. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

KAREEM T. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K. 
Rating:
1.0

The General manager Rachel was very unprofessional

ASHLEY C. 
Rating:
4.0

Customer did not leave a comment.

ALLEN H. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK S. 
Rating:
3.0

The brakes on the truck was not good at all

CELENA W. 
Rating:
1.0

Was told about 3 hrs for hitch install, decided to wait at the location. Took 7 hours to complete and was asked to wait outside so I wouldn't be accused of stealing. Was told it was done but They forgot to install the ball. Had to fix the ball myself because they gave me a 3 inch drop when it should have been a 3 inch raise. Also at my drop off location they informed me to much excess wiring was installed.

CODY MICHAEL R. 
Rating:
4.0

Customer did not leave a comment.

David W. 
Rating:
3.0

Customer did not leave a comment.

Alicia B. 
Rating:
5.0

Customer did not leave a comment.

JESSE B. 
Rating:
3.0

Less about the location and the people (everyone there was great) but more so about the information provided up front. Deposit info should be told up front (when I call your 1-800 number), especially when the it's as simple as using a different card type. I don't get why you'd charge me a deposit when I use my cash app debit card versus one from my bank, but whatever. The agents tried to give me the insurance which they saw as a certain rate, but when applied it was charging at a higher price causing confusion for them and me. The disconnect between U-Haul the company and the local facilities is a little much and needs to be resolved.

GLENN M. 
Rating:
5.0

Customer did not leave a comment.

ALLEN D. 
Rating:
5.0

Great customer service and I mean GREAT!

DERRICK M. 
Rating:
3.0

Faster check in and out.

Kelli K. 
Rating:
5.0

Customer did not leave a comment.

Januce J.  |  First Impressions 
Rating:
2.0

Customer service needs improvement. The reservations were made online and had to go through the entire process again upon arrival at the pick up location.

TERRY M. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

CHARLIE W. 
Rating:
5.0

I'm very pleased with the Ogeithorpo location is the best..

VIVIAN T. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
5.0

Keep your warm smile.🙏☺

MARY M. 
Rating:
1.0

I'm sorry but I went in for a hitch oct/21 of 2021 and they damage several things to my BMW X5. The most disrespectful things is the general manager Rachel who was def rude, told me to go and attach the dumper myself after they broke all the snaps to it. The cracked both right side tail lights. They actually tried to say it was already broken but thanks thanks that I take pictures of my car and they have cameras there too. We came in for an 3hr job and it took 8hrs! The hitch isn't installed correctly, it doesn't workfully and this GM wouldn't call me on a recorded line. Instead uses her personal number to dodge those conversation with customers. I'm no idiot and I know costumer care. DONT EVER GO HERE.

CHADWIC J. 
Rating:
5.0

When i went book 1 way uhaul 20 feet truck, one of your service center agent didn't book truck because it was 1 way he wants book for 2 way and he turned me away. The location address is N slappy blvd beside 1447 us hwy 19s Leesburg ga 31673

MOHAMMED ASHRAF L. 
Rating:
5.0

Customer did not leave a comment.

Geraldine C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES H. 
Rating:
4.0

The seating is very uncomfortable. It's should be able to be adjusted more to comfort the driver .

SHYTEONNA J. 
Rating:
2.0

Rachel, “General Manager” on his shirt talk in a condescending manner to his co-worker. The location had one other customer at the time. He was talking or sitting talking and was dismissive of my church member. Rachel didn't show me to my vehicle. He said it would take 20 minutes for us to receive assistance to have the appliance dolly placed in the truck. I reserved a truck with an appliance dolly online. Rachel provided grading, cold customer service after I almost drove off in the wrong truck in which my church member and I had loaded the dolly. There was a key in the truck but the key I had didn't fit so I asked the front desk representative. Rachel came out at that point. He projected a condescending, irritable manner which slightly improved after I told him that I had never received such poor service from UHaul. I asked for assistance because I had a back injury-he did not care nor offer help. Rachel did not engage me with respectful and professional service. However, the female customer service front desk representative was excellentâ€"courteous, knowledgeable and helpful. I believe Rachel, would benefit from customer service training and work place ethic and communication training. His performance indicated, to me that he is not ready for managerial responsibilities. If this were my business Rachel would receive a written reprimand, counseling, and training.

SUSAN B. 
Rating:
1.0

Don't go

JEREMY J. 
Rating:
5.0

Customer did not leave a comment.

CHARLES E. 
Rating:
4.0

The drop off location seemed fine. The drop off process was simple and the staff was friendly.

Darius M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

John R.  |  Overall Experience 
Rating:
5.0

During My experience all was good

RONALD T. 
Rating:
5.0

good customer service

WYLENE R. 
Rating:
5.0

The staff, particularly Rachael, were extremely helpful. The customer service was great.

Dave L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley H.  |  First Impressions 
Rating:
5.0

They was very friendly and answered all questions I had thanks

EVELYN J. 
Rating:
1.0

I had a terrible experience. My reservation was for 7:00, the staff didn't get there until almost 7:10. Then when asked if I can switch trucks because the one I got was too large , the manager said nope. I reserved 2 dollies, the guy walked me out to the truck, turned it on and that was it. I said I thought the dollies were in here. He said “oh you got dollies”. Went back inside “we only have one dolly, it's an appliance dolly”. I said fine will I just get my money back for the other one I rented, he said “It's only $4”. I said “ok, still want it back” I go to leave. As I get about 3 minutes down the road the truck is making a terrrrrible noise. Like puttering. Make it home. Open the back there's a whole in the floor that's just been taped over and covered. Load up once, go to leave and the engine is turning over, won't start. After serval turns it cranks up and the puttering starts. I have to extend it for another day because the 7:00 return was going to happen. After I called customer service, I realize they charged me for furniture pads I didn't even have. So now. It's a double dolly charge and a double furniture pads. I do everything I need to do. And go back to store , to tell them about the charge and again they talk to me as if my comprehension skills aren't good. “Remember I said it was only $3.” Well you said $4, I replied “yeah and I want that back, as well as the imaginary furniture pads I got charged for twice because of the 2 days rental. I left my lock on. Leave and come back, no one says anything to me as I'm standing there. I walk back up and ask “is there anything else I need to do, or will it go back on my card?”. “It'll go back on your card.” So I left…..spoiler alert……..it didn't go back on my card. Like moving isn't bad enough.

JULIENNE F. 
Rating:
5.0

Customer did not leave a comment.

Ashley H. 
Rating:
4.0

Customer did not leave a comment.

Shameka S. 
Rating:
3.0

Make sure There or plenty of Dollys wasn't any when I went and supposed to been in the contract a week ahead of time other than that it was smooth

STACY W. 
Rating:
3.0

I thought it went well overall. The reserved truck wasn't ready when we arrived so that ate up 15 minutes or so. Then the dolly wasn't in the truck. We picked it up with less than a quarter tank of fuel and were told to bring it back about the same? It should full when picked up and returned in my view.

WILLIAM E. 
Rating:
3.0

Tell them we are closed instead of locking the door in their face and pointing at the dropbox.

ELEASIE S. 
Rating:
3.0

Customer did not leave a comment.

TYRONE C. 
Rating:
4.0

Truck had 1/4 tank of gas instead of a full tank. I was told that if I returned it with more gas than when I picked it up it would be considered a donation. The truck was filthy inside. I had to purchase santizer

DOREEN A. 
Rating:
5.0

Customer did not leave a comment.

KEVIN D. 
Rating:
3.0

All online rental process was great! On person was lot the best but overall satisfied with experience

Jemarah G. 
Rating:
5.0

Very friendly staff.

FARRELL W. 
Rating:
5.0

Customer did not leave a comment.

Latrell C. 
Rating:
5.0

Customer did not leave a comment.

SEDRICK R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SEDRICK R. 
Rating:
5.0

Customer did not leave a comment.

ALVIN K. 
Rating:
5.0

Customer did not leave a comment.

Taleia K. 
Rating:
5.0

The staff was very helpful and courteous

CHARLES O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALPHONZEL C. 
Rating:
1.0

Customer did not leave a comment.

KEYANNA J. 
Rating:
1.0

The employees didn't want to work. They jokes about charging me erroneous fees and did not assist with the unloading of my vehicle off of the car transport. This was the worst experience I've had with uhaul.

JUSTINDEANDRE J. 
Rating:
1.0

Very unfriendly and they lied about the fuel left in the tank. Most likely to spite me because I explained what I was told at the pickup in Miami and they scoffed. I could have been a repeat customer because I move frequently for business.

JONATHAN B. 
Rating:
2.0

Upon pick up the gas was well below what was indicated on the contract. I was told to take pictures just incase I was asked. Well I took pictures and was still charged. My contract should have been edited in the system before I left the location, this is a big inconvenience to customers. If I didn't have the available funds in my account I would have been hit with over draft fees in my bank account. This drama is under for the customer. I wasn't even told about the charges I just so happen to check my bank account balance.

MARQUITA S. 
Rating:
5.0

Better parking and access around the building so you do not get stuck in the parking lot.

Robert E. 
Rating:
4.0

The manager and staff were very helpful and made my move easier.

Angela H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
2.0

Two staff were working and I was the only customer. The two staff were not helpful. They wanted me to back the trailer into a tight spot and I had to go around the building twice, as the door to the parking lot was not open, to ask them to assist. Then, they wanted me to unhook the trailer myself and I had to "point blank" ask them to do it. They were not quick, I had to be assertive in getting them to provide assistance, and this was a far cry from the great experience I had at pick up. The two staff there were friendly but clearly not there to work, unless directed to.

Sean M. 
Rating:
2.0

Customer did not leave a comment.

GROVER H. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER G. 
Rating:
4.0

The only thing that I noticed was the truck we rented needs a front end alignment. The shacking started at 45 mph and got pretty violent at 50 mpg.

PAUL H. 
Rating:
5.0

Customer did not leave a comment.

MARY R. 
Rating:
4.0

The store person who helped me on Wednesday, Oct 6 at 7:20 am was exceptionally nice and helpful.

NATHANAEL L. 
Rating:
1.0

It was a disaster trying to pick up truck. Spent an hour and a half trying to get it done. When I finally did get the truck, the mileage clicked over one mile before I went 25 ft. Only used it 11 miles but got charged for 12. Not a major thing but, crap.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

JANICE A. 
Rating:
5.0

The girl who helped us was very friendly and helpful as well! Just have her help them!

PAUL P. 
Rating:
5.0

Customer did not leave a comment.

SHENEQUA C. 
Rating:
3.0

Customer did not leave a comment.

Nicholas V. 
Rating:
5.0

Customer did not leave a comment.

Diana H. 
Rating:
5.0

No need to improve Customer service was off the chart.

GARNET L. 
Rating:
2.0

I still need my other u-box

Grace S. 
Rating:
5.0

Staff was helpful and courteous. Love the check-out process complete with photos all around the trailer. Lot was neat, well organized, clean and easy to navigate.

DOUGLAS P. 
Rating:
5.0

Customer did not leave a comment.

NEKETHIA S. 
Rating:
5.0

There is nothing else to improve , great job.thank you.

ANNIE B. 
Rating:
5.0

Customer did not leave a comment.

ARRICA M. 
Rating:
5.0

Rachael is the best.

FREDERICK S. 
Rating:
1.0

Customer did not leave a comment.

KEVIN J. 
Rating:
5.0

Excellent customer service. Rachel Humphrey and the rest of the ladies were a pleasure.

Jennifer W. 
Rating:
3.0

I was over charged for gasoline, even though I did replace the gas. I was also charged for an additional day and I did spoke with a representative over the phone, who said I would not be charged for extending my rental return time. No one in the location explained anything very real.

URI C. 
Rating:
5.0

Awesome location

ELIJAH G. 
Rating:
5.0

Customer did not leave a comment.

RANDY P. 
Rating:
5.0

Customer did not leave a comment.

JOHNNIE H. 
Rating:
5.0

Make sure all fluids are maintained and replenished. And the manager Rachel has excellent customer service and very professional. Thanks!;

BESSIE S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES F. 
Rating:
4.0

Customer did not leave a comment.

YOLANDA S. 
Rating:
3.0

Taller had customer waiting in Line too Long. Taller must focus on customer handing her crédito card.

PAMELA B. 
Rating:
4.0

Not to my knowledge

Brittney G. 
Rating:
5.0

Favorite store

BREANDA B. 
Rating:
5.0

Customer did not leave a comment.

charles F. 
Rating:
5.0

I have no problem with the local office the Mgr was awesome. But the person I talked to from Corp either needs to be fired or is a complete dingbat!! She called on tue before our thurs rental which had been booked for several weeks and said there was no longer a 20' truck avail in albany we would have to drive 45 min away. I told her no way and she said she could give us a 26' at the same price. I confirmed this was at the Oglethorpe dr location we've used for 20 years she said yes. Thurs we went to pick it up and the Mgr said we weren't in the system for his location it was another location on w broad Ave so we went, mind you I had movers waiting on me I was paying by the hr, this Mgr said we weren't in his system and when he checked his inventory on computer it did read he had one but he didn't have anything on premises!! I called the Mgr back at the Oglethorpe location and he said to come back he could switch things around and got us one. Thank the Lord, he was our hero. The Mgr at the w broad location was also very polite and courteous and said this happens a lot, the website inventory will show inventory that he simply doesn't have. Sorry this is so long but it is ridiculous for this to happen the Mgr at Oglethorpe needs a raise!!

ROBERT A. 
Rating:
2.0

Have better customer service and not charge people for their mistakes that they caused.

Dejalon M. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS B. 
Rating:
1.0

No etiquette about her self

Kavin W. 
Rating:
5.0

Customer did not leave a comment.

LATRONDA H. 
Rating:
5.0

Customer did not leave a comment.

christan Y. 
Rating:
5.0

Customer did not leave a comment.

TEDRA S. 
Rating:
5.0

Create a waiting area esp those who have something to be installed in their car like trailer hitch etc.

Felicided R. 
Rating:
1.0

1/2 thru trip broke down then after towing away we had to wait 24 hours for them to find a replacement. Turned it back in 2 days early instead of reducing the bill we were charged for unused days even with us contesting the bill. Hard lesson ($158) learned.

GREGORY R. 
Rating:
3.0

I tried calling this facility for 2 weeks and was placed in a "que". I waited up to 38 minutes with no service. This is ridiculous. When people have questions, someone needs to there to assist them.

Kathy P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dave L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Twanna R.  |  First Impressions 
Rating:
5.0

Great Staff.

LISE A.  |  First Impressions 
Rating:
5.0

very helpful, above and beyond

John R.  |  First Impressions 
Rating:
5.0

Ms. Ann and Mr. Courtney were very courteous and helpful and made my moving and storage experience a very good one.

BREANDA B.  |  First Impressions 
Rating:
5.0

Staff was friendly and professional assured me they would be watchful of my safety in and out of storage area.

Vanessa J.  |  First Impressions 
Rating:
5.0

Very easy, costumer service is excellent

Moonika T.  |  First Impressions 
No reviews have been submitted for this location.

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