Customer Reviews for U-Haul Moving & Trailer Hitch Center of Redlands

8,100 comentarios

1200 Alabama St   Redlands, CA 92374
(North Of the 10 Freeway)

(909) 793-8448

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(909) 793-8448

1200 Alabama St
Redlands, CA 92374
(North Of the 10 Freeway)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

Truck was so loud on the freeway from bad seals I had to use ear plugs to keep my ears from ringing. It was a really rough ride. Felt like the windows were down the entire time. Truck was very over priced. I brought it back full, cleaner then it was when I picked it up, 300 miles less and 2 days early and didn't receive any kick backs prorate/ promo. I rented the truck from a location with over stock and I still couldn't get a better deal. This was a really bad position and I feel that uhaul took advantage and charged a very unfair price. If there is anything you can do on adjusting this total that would be amazing. As it costed my over $1,400 just for the rental. This is more that double than I have ever seen prices.

London D. 
Clasificación:
5.0

Good nice people. Great place!

Kenneth G. 
Clasificación:
3.0

Wait time, with a reservation, took over 30 minutes due to lack of hired personnel. Unfortunate that it's hard to find people that want to work. Have rented from this location before and have always been treated well. Upon return it was noted by the representative that the initial employee who wrote the contract entered the incorrect unit number for the trailer. Correction was made and I appreciated his attention to detail. Could not same the same for the original representative. Careless to say the least and a liability for the store. Hire cheap help get cheap results…

Daniel P. 
Clasificación:
2.0

I showed up to the location with no staff at the counter to assist and then it was 20 minutes before someone came to help. At this point, I began getting my rental and then when I went to pay, was then told that the vans and trucks could not be rented with a card that was a debit card. I had rented a van a few.mknths ago with the same card with no issues. Nothing was in the information when I made the reservation about requiring a major credit card for a van and there was no issue with making the reservation with the same card. I had to get a 10 foot truck which was not easy to park in my complex as it did not fit under the covered parking. This l caused a.huge issue with where I could park the truck in proximity to my apartment. Policy changes should be noticed to the consumer at time of reservation.

MELISSA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MITCHELL S. 
Clasificación:
5.0

Great service👍

Edward K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert D. 
Clasificación:
4.0

El cliente no dejó un comentario.

WELDON D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricky W. 
Clasificación:
5.0

The guys at the Redlands uhaul on Alabama st are the best. This is where I tell all my friends to go when you hey need a truck 200% the best.

San L. 
Clasificación:
5.0

Keep up the great work

Johnny B. 
Clasificación:
2.0

We requested a dolly at least a month before pickup. A dolly was not available. The gas tank at sign up suggested there was 1/4 tank. Upon delivery it was at empty. I brought up value to the employee and he suggested I shop with Penske, but they're more expensive. Unfortunately u-haul is the only company available for short distant rentals. Would never suggest you guys ever. Poor customer service.

JULIAN M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Justin F. 
Clasificación:
5.0

Staff very friendly and efficient even though I can tell they are short staffed

Raffi S. 
Clasificación:
5.0

excellent service and timely delivery from start to finish. much cheaper then a moving company

Glenn S. 
Clasificación:
4.0

add more employees

SUHEIL A. 
Clasificación:
5.0

Great guys to work with

Darryl N. 
Clasificación:
5.0

they did a great job, it looks even better than I expected. They completed it same day in spite of being really busy.

Gregory M. 
Clasificación:
4.0

Friendly and knowledgeable representatives, good service.

Robert J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Valen R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rogelio S. 
Clasificación:
1.0

There was no mention of extra charges,

Richard A. 
Clasificación:
3.0

PadLock was closed. No keys available. Had to break pad lock. Notified and hugs, Called you customer service, and advice to break the Padlock. Problem resolved , almost missed the deadline of picking something because of the incident.

CRIS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monique U. 
Clasificación:
4.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

melissa D. 
Clasificación:
5.0

Everything was good. I was even greeted outside with a tablet for confirmation at drop off. Unhooked , and I booked. Awesome customer service. They got my business

Buff K. 
Clasificación:
4.0

Availability location and equipment is very important for moving customers.

santiago D. 
Clasificación:
5.0

I just happened to make a reservation online but there was a customer in front of me that was turned away because he hadn't made one and the store was short handed and couldn't help him maybe a online kiosk for walk-in customers

Marvin C. 
Clasificación:
5.0

Drop off was no problem. Staff was very friendly and professional. Gracias.

Guy H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joshua P. 
Clasificación:
5.0

The customer service personnel were amazing!!!

Glenn P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ernesto H. 
Clasificación:
5.0

Professional, friendly, customer service oriented, problem solving-- thanx

Edward K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claudia B. 
Clasificación:
1.0

I was overcharge. The advertised rate was 29.95 and I was charged 59.90

Chris A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MITCHELL S. 
Clasificación:
5.0

The truck was super noisy tho. Major air coming thru driver window. Yes it was closed and yes the door was secured.. Other than that, very good

Michaleynn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeannie T. 
Clasificación:
5.0

Servicio al cliente de excelencia. High regards to everyone working at this store.

Kyle J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry D. 
Clasificación:
2.0

My dash board lights did not turn on when i picked up my car

luis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

melissa D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan P. 
Clasificación:
5.0

Amazing customer service. Thank you!

Daisy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justeen V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rudy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Javier S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nicholas E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Hailey V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marty R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott M. 
Clasificación:
5.0

Excellent service by personnel. Thank you!

Daniel P. 
Clasificación:
1.0

Very poor customer service from David at site. Refuse to process requested and approved reservation, without written proof of decision.

OMorris A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shean Y. 
Clasificación:
1.0

Made reservations two weeks prior, truck was not ready at reservation time store was not even open at reservation time so why would they even make a reservation for that time. Female person at the counter was extremely rude not concerned at all that I had waited over an hour and a half for them to open to get my truck. she said specifically it wasn't her problem that it was the closing teams problem because they didn't set the truck for self pick up The night before. Delay of truck cause me to have to pay for two hours of movers with out them doing any work because there was no truck. Very unhappy with this location and the customer service received. Called customer service number and they just offered me a $50 credit which doesn't begin to compensate me for the money I spent waiting for a truck when I was caught it one time and the truck was delivered at a completely different time almost 2 hours later.

TUSCARORA S. 
Clasificación:
1.0

Better customer service people

Jason W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory B. 
Clasificación:
1.0

Terrible customer services an hidden fees an lied an took money out my account with out permission

Menisha S. 
Clasificación:
5.0

Great job

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff L. 
Clasificación:
5.0

I would prefer to have the vehicle available first thing in the morning than at 12PM. Having to wait until noon pushed my move well into the evening.

Michael H. 
Clasificación:
1.0

Wash trucks and have better service on trucks embracing & discussing

max G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wayne J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hilario M. 
Clasificación:
5.0

Everything went well, fast, and smooth. Excellent service.

Amanda P. 
Clasificación:
2.0

Person who installed the hitch didn't know what he was doing. I think he messed up my sensors especially gas sensor. I had to leave to take my mom to the doctor and didn't have time to discuss this very unprofessional situation with the manager

Stefanie F. 
Clasificación:
5.0

Great!!!

Vanessa R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim W. 
Clasificación:
3.0

There was gum in the cup holders. The tank was at â…› when I picked it up. Just overall the truck didn't seem cared for.

Christian B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Philip N. 
Clasificación:
4.0

Personal were knowledable, efflecient and friendly. I will recommend to my friends.

Giff N. 
Clasificación:
5.0

Customer service at the time of pick up and return was friendly and efficient. Overall it was a very satisfactory experience.

Gary W. 
Clasificación:
5.0

Andrea handled my pickup and delivery. Both took about 10 minutes. Great customer service!!!

Joel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexandra W. 
Clasificación:
4.0

Sonny was very good.

James F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald B. 
Clasificación:
5.0

El cliente no dejó un comentario.

john S. 
Clasificación:
5.0

You are excellent.

Mark V. 
Clasificación:
5.0

My experience there was fast and easy, very professional and nice and courteous.

Mario G. 
Clasificación:
5.0

Everyone there are very nice to me and my family

Jess O. 
Clasificación:
4.0

Wish it the price was the price on the truck but it overall was good

Adrian C. 
Clasificación:
5.0

Servicio al cliente de excelencia. Fast installation! Very happy!!

Nicole B. 
Clasificación:
3.0

Place only had street parking o And no indication of where I needed to go to get it done, but the hitch installation guy was super friendly and fast.

Tyrel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jillian R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas W. 
Clasificación:
5.0

The staff/manage to gave nice and condition truck I never had problem in driving and also the equipment.. excellent staff courteous.. I can recommend to my friends.

Ray S. 
Clasificación:
4.0

There are never enough staff to help. Only one person on duty is too much of a case load.

Jaynya R. 
Clasificación:
5.0

Then registration clerk seemed a little snootish, but I won't say that in a negative way, she was short staffed and trying to what seemed like setting up a new employee, ill give her a 10 out 10 (Sonny) for remaining calm during this registration process. I would definitely return for my future needs and if the new employee is trained by her im sure his future will be a prosperous one with Uhaul.

rafael A. 
Clasificación:
5.0

Consistent with great customer service.

Juan P. 
Clasificación:
5.0

Always great and quick service!

Freddie M. 
Clasificación:
5.0

Great customer service!

Juan P. 
Clasificación:
3.0

Customer Service was excellent.

MichelleT K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harry T. 
Clasificación:
1.0

Rude employees. If I book a appliance dolly I expect it do be in the truck. When I have to drive all the way back to the uhaul location and tell someone that I was missing a dolly they told me ‘yeah you forgot it' sorry didn't know customers are required to do the employees jobs for them. Wouldn't reccomend to anyone, ever.

Gabriel P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick G. 
Clasificación:
2.0

Had a lot of issues with scheduling the delivery of the UBox. Not able to schedule in time due to delivery truck issues, and also was delivered outside of the timeframe - had to take off work all day.

Olivia P.  |  Overall Experience 
Clasificación:
3.0

Just that during our ubox pick up it was not pick up on time.It took me 3 days on the phone for someone to finally pick our ubox and that day we are leaving.Driveway needsd to be clear by us.

Michelle B.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Propano

    ¡Servicio de propano entregado directamente en tu puerta!

  • Camiones a la venta

    ¡Tenemos la selección más amplia de la industria!

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