Customer Reviews for U-Haul Moving & Trailer Hitch Center of Redlands

7,994 comentarios

1200 Alabama St   Redlands, CA 92374
(North Of the 10 Freeway)

(909) 793-8448

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(909) 793-8448

1200 Alabama St
Redlands, CA 92374
(North Of the 10 Freeway)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Tim J. 
Clasificación:
5.0

Had not rented Uhaul in 9 yrs. Things have changed picture of CDL.

Erma P. 
Clasificación:
5.0

Great customer service!

Juan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rino A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph W. 
Clasificación:
4.0

It was good to have a drop off key slot, but make it more obvious.

Jaynya R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jayana R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike R. 
Clasificación:
4.0

gas mileage of truck

William C. 
Clasificación:
1.0

We booked to pick up in Apple Valley, CA. BOOKED a month in advance. Had to drive 100 miles round trip to Redlands CA. Was not happy about that especially since gas is so expensive.

William K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alfonso C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lavoyce H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stella G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ryan M. 
Clasificación:
5.0

Great staff working there. Knowledgeable, helpful, courteous!

Lionel C. 
Clasificación:
5.0

NOTHING every thing was good

Don B. 
Clasificación:
5.0

The person that helped showed that she cared about your company and my experience. Even though I did not have a reservation the representative worked with setting everything up as quickly as possible.

Redi N. 
Clasificación:
4.0

Sonny is AWESOME! Not just with us but with every customer they interacted with.

Steve S. 
Clasificación:
2.0

My rental was not available, I got $50 credit and was resquduled rental near by original location. I go to original location, and the don't have my truck, not are they open on Sunday, I go to near by, 3rd location (U-Haul center location) and they can't rent my the pickup because I'm out of town, they do rent a box truck, which is way bigger + more $$ but w/e. I go to home Depot to rent tree chipper, and they don't rent to rented vehicles, F##K!

daniel M. 
Clasificación:
5.0

Andrea, who assisted us, was exceptional-- UHaul is lucky to have someone so kind, professional, and clearly committed to what she is doing. Adrian was also helpful, courteous and professional.

CHRIS T. 
Clasificación:
5.0

El cliente no dejó un comentario.

TOD M. 
Clasificación:
4.0

Unusual that the van had a 1 /2 tank full of gas. Attendant said it was due to gas thieves. I was saved from paying for a half tank of gas as I took a picture of the gas gauge as I was leaving. Employees were really computer savvy.

Mark M. 
Clasificación:
5.0

Great customer service thank you Sonny 👍🏻

Deanne S. 
Clasificación:
5.0

The one person working was great but definitely need more staff.

Steven S. 
Clasificación:
5.0

The van smelled like someone was smoking in it, and the windows were dirty. Other than that the van was just what I needed. Gracias.

frank O. 
Clasificación:
5.0

The customer service representatives were awesome! It was a very easy rental experience! Will be my go to location from now on!

Deb G. 
Clasificación:
4.0

El cliente no dejó un comentario.

swardi S. 
Clasificación:
5.0

El cliente no dejó un comentario.

frankie N. 
Clasificación:
5.0

El cliente no dejó un comentario.

gayle G. 
Clasificación:
5.0

Andrea was amazing! Went above and beyond. Uhaul is blessed to have her at Redlands location.

Martin K. 
Clasificación:
2.0

The 26ft cargo truck I was given needs some serious maintenance. Check engine light came on within a few hours of my first load of moving, the steering linkage popped every time I made a turn and needs to be greased, the steering had a lot of play in it and veered to the right when driving, the trans made the floor hot when even when it was unloaded, and it sounded like the engine wasn't running on all cylinders. Interior was in poor shape, but that is not a priority when I'm hauling things, so that didn't bug me all that much, just something I noticed. Windshield and mirrors were dirty when I was given the truck. Cargo area was clean though. The trucks being rented out need to be seriously looked at before giving them out to customers. I shouldn't have to worry if I can make it to my destination. I went with U haul because of how long the company has been around, but I was not pleased with my experience at all.

Brandon H. 
Clasificación:
4.0

Continue what you have been doing for yrs. Great service!

Jesse B. 
Clasificación:
5.0

The process was very smooth and professional l was in and out in no time thank you uhaul.

Ricardo D. 
Clasificación:
5.0

Very good, helpful, had answers for all my questions.

Albert B. 
Clasificación:
5.0

Everything went great

John N. 
Clasificación:
1.0

Read the fine print

MARCOS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Renee C. 
Clasificación:
5.0

Expected excellence Received excellence Thank you again

Dan S. 
Clasificación:
5.0

Please recognize “Tristan” for his excellent Customer Service and attention to detail. Much appreciated! Thank you.

DANIEL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antoinette M. 
Clasificación:
5.0

Friendly very professional

Francisco C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert B. 
Clasificación:
5.0

Employees at this location "Rock" they're always professional and try their hardest to serve you quickly.

Leo R. 
Clasificación:
5.0

The van I'd reserved online 30 minutes earlier was not available (theft concerns were cited).

Tim A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Frank S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marco H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica L. 
Clasificación:
5.0

We had great customer service and I will recommend this location to anyone who asks.

chris M. 
Clasificación:
5.0

Everything was good. No issues.

joaquin B. 
Clasificación:
4.0

El cliente no dejó un comentario.

annette C. 
Clasificación:
5.0

I forgot my car keys and the staff found them and brought them to me before I left. Thank goodness or I wouldn't have noticed till I got back to Oregon

Leslie W. 
Clasificación:
5.0

Staff was wonderful and very polite.

SHANNON P. 
Clasificación:
4.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

Very friends customer service

greg H. 
Clasificación:
3.0

My pickup location was changed several times and ultimately I had to settle for a trailer that really didn't fit my needs. Every one was pleasant but it was a very frustrating experience.

Richard T. 
Clasificación:
5.0

The truck I rented today was making a loud noise. I mentioned to the manager and was to get serviced! I appreciate the manager at this location! Sonny Gomez is amazing!!! Always feel taken care of and valued at this location. They all work so hard,

Renee C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles J. 
Clasificación:
5.0

Very friendly staff…. Customer service was above and beyond! I would definitely use this location again.

Kanu M. 
Clasificación:
5.0

The woman that helped us at the front desk was awesome. Very polite and helpful. I will be back.

Chris F. 
Clasificación:
3.0

Well my card got charged without me knowing why.

Rachel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason S. 
Clasificación:
5.0

El cliente no dejó un comentario.

jessica G. 
Clasificación:
4.0

Sonny and the other employees I worked with were all very friendly and fun to talk to.

Rebecca B. 
Clasificación:
3.0

The customer service was not helpful at all. She charged me for 2 days when I only needed it for 4 hours. Not happy about that

Maria M. 
Clasificación:
5.0

Seemed a little expensive for just a trailer rental

Laura S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Renee C. 
Clasificación:
5.0

Thank you for a great experience all around.

christopher H. 
Clasificación:
5.0

Great

stephen B. 
Clasificación:
5.0

Friendly and efficient staff

Paul L. 
Clasificación:
5.0

The only thing I had a problem with was trying to do the online check in. It's kind of confusing and kept making me do the same thing over again, so I just went inside.

Gordon C. 
Clasificación:
5.0

The attendant was very courteous and helpful.

WILLIAM H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Huy N. 
Clasificación:
5.0

Very helpful and friendly

MICHELLE W. 
Clasificación:
5.0

keep the same way

Franco R. 
Clasificación:
1.0

The service was poor. The woman who processed the paperwork was gloomy. No smile, no courtesy.

SIDI B. 
Clasificación:
5.0

Fabulous, excellent, professional customer service from the time I walked thru the door and the same when I turned the rental in

Karen D. 
Clasificación:
5.0

Andrea was very helpful! She made a stressful situation feel easy. I'm very glad I chose the Redlands location.

Brittany P. 
Clasificación:
5.0

It was a pleasure working Andrea Sanchez Mendez as I rented a truck for my recent move. She was prompt, efficient, and very professional, detailing the entire process and explaining the various charges. She helped me get an alternative truck quickly when my reservation hadn't been returned in time. All the other staff were very helpful as well. Overall 10/10 would recommend this location for all your moving needs!

Jonathan M. 
Clasificación:
5.0

The manager amanda was so helpful and so was the technician that assisted in getting the trailer hooked up. They really went above and beyond. Will be coming back monthly for my rental truck need that I have once a month.

Gavin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAMIRO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ted C. 
Clasificación:
5.0

El cliente no dejó un comentario.

michelle E. 
Clasificación:
5.0

I needed a truck short notice w/o reservations and got it. Very pleased.

LORRAINE H. 
Clasificación:
5.0

This crew is always here to help give great service to repeat clients! I feel very fortunate to be taken care of by all of them. I am always greeted with kindness. These team members work so hard to do their job well. And for that I am grateful!

Renee C. 
Clasificación:
1.0

Tried SEVERAL times to contact the Augusta branch, someone answered the the very last time I tried. Supervisor was hardly ever in office. Was told boxes would be delivered on certain day, didn't happen. Was told boxes would be picked up from my house on certain day, didn't happen. Very dissatisfied with service. I will NEVER use U-Haul again.

Lindsey S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey S. 
Clasificación:
1.0

960 dollars to fix a light I didn't break is ridiculous. No light costs that much

Jason S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jong P. 
Clasificación:
5.0

My Crew!! Thank you for always looking out for me!

Renee C. 
Clasificación:
1.0

I never rented a uhaul from your location you need to get on top of your rentals more better for someone to use my name

Charles V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Owen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kirk S. 
Clasificación:
5.0

friendly helpful staff - very efficient even on a busy Saturday morning - easy quick return - five stars!

Debbie C. 
Clasificación:
1.0

Street cameras don't work little to no staff truck was dirty not cleaned they gave it to me right after someone used it.

Mickey O. 
Clasificación:
5.0

Using the phone device to check-in, made me feel like I should have been getting paid.

Stephen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Renee C. 
Clasificación:
2.0

Had a lot of issues with scheduling the delivery of the UBox. Not able to schedule in time due to delivery truck issues, and also was delivered outside of the timeframe - had to take off work all day.

Olivia P.  |  Overall Experience 
Clasificación:
3.0

Just that during our ubox pick up it was not pick up on time.It took me 3 days on the phone for someone to finally pick our ubox and that day we are leaving.Driveway needsd to be clear by us.

Michelle B.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Icono de ventas de camión
    Camiones a la venta

    ¡Tenemos la selección más amplia de la industria!

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