Vehicle had indicator lights on. Hazardous conditions. Worker was rude about.
Arethea W.Customer Reviews for U-Haul Moving & Trailer Hitch Center of Newport News
Testimonials From Recent Customers
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Very poor experience
Zoey M.Nothing at all
SHAWN DELANO H.Awesome service
CHristina M.Outstanding service and was very professional.
SHAWN DELANO H.I was given an initial price point of 20 for the rental. When I went to pay, it was 120. I was also hit with another fee. I came in for the 20 per rental price and paid 150 for a PICK UP TRUCK. I have friends that have pickups. If I knew I was going to be taken advantage of, I would have just asked a friend or family member to borrow their vehicle.
Garrett G.Your employee rude and lied about the gas mileage
jamal M.Everything went perfect, I'll use them again for moves in the future.
Jesse G.I had an appointment for 10 am. Was told when I got there at 9:30 am that my car would not be done till 1- 1:30pm. At 1:14 pm I get a phone call from the person that is supposed to put the hitch on. He tells me that they can not remove tail lights to remove bumper and can not install the hitch. I then went to uhaul place to look at car and hitch and after I read the instructions on the installation of the hitch. I had to explain to the employee on how to install it. I was then told that it was past on to him from another employee that told him what was going on. No one at Uhaul took the time to read the instructions. Very poor service.
joshua D.Pleased and happy
Melvin C.Everything was executed as planned.
Michael B.Slipped a little on the transmission and slightly expensive (mainly because of the price of gas these days) but really nice sweet people and great customer service...
Delvon M.Continue what you are doing.
George F.It didn't take long to drop off the truck, make sure the gas & mileage was ok, then we were on our way.
Louise J.Vehicle was very dirty. Waste 1/2hour just to get the vehicle have way clean. Auto transport pick up well out of my way.
GERALD E.Good customer service at front desk.
andrew H.The truck was in very poor running condition. I asked when I checked out if we were going to inspect the truck the guy said no need to. N never got out his seat, I left only to find the truck when I got to it later after hours to get it n load it the passenger door panel on inside was broken. Like all pressure clips were missing the handle on the door panel also was not secured to paned so u could not use it to close the door as it was intended for. The the metal guid/track strip for the door glass on out side was missing. So as u drive the glass rattles. Also when u shut the door to make sure it is lat he'd cause at first my 15 year old thought it was and almost fell out the door driving down warwick when he leaned on it and whole door opened up. Thank God for seat belts. I don't know I just was not impressed by this transaction. I was only supposed to go less than 20 miles but because of condit of the truck I had to take the truck all the way to my house which is almost 4 miles 1 way cause I didn't trust the door wouldn't pop open on my kid. So that cost me like $60 plus dollars i should not have had to pay if the truck was in proper working/repair condition. I have pictures with time stamps of the damage and would really like a refund for the extra mile usage. I would have never used ur location if I knew they were going to give me a truck with so many issues.
Shauna P.This store was the absolute best. Ever.... Keep it up guys and girls
Kristina E.great!
LUKASKELLY H.Trunk needs alignment bad, the lady that helped me at the desk told me to put 3/4 of a tank when I returned it but put something different on the paper so listening to her cost me more money
christopher P.Super convenient!!
Andrew D.This store employees went above and beyond for my family. I am forever grateful. For all of them.
Steven E.I was helped with my experience.
MARGARETSYLVIA K.Gun violence nearby. Staff were very helpful and professional, but there was a shooting incident and huge police response across the street. Staff safety is important.
CHARLESCORNELIUS G.They were open, polite and ready to assist...
ELIZABETH C.Sí
KENNETHLAVON J.My whole experience at this location was great.
Michael B.Excellent customer service from pick up to drop off.
James S.quick, simple, and easy process. Staff was friendly and attentive
Ashleigh S.There was 1 employee attending many customers on a busy Saturday morning. I believe more help will go a long way. I actually applied for this location and didn't get a call back or chosen. You can utitmy assistance. I suggest giving the customer representative some recognition for his work, and device was also excellent overall.
Victoria H.There was a tire pressure sensor light on at pickup…agent said we checked the tires and their ok…light was still on. There was unrecorded damage on two sides of the van and the agent didn't seem to care about sending the vehicle in that condition. The easiest part of the rental was the return after hours via the app.
Chadwick G.I stood in line for more than thirty minutes before picking up my rental because there was only one staff member. He was busting his butt, working fast, trying to help everyone, but there's only so much volume one person can handle.
Steven N.Nothing. Great experience
FORREST I.Don't tell your customers a lie period. If your not sure or just don't know just say so.
Josie C.Nothing at all !
MEAMANIMEKKA G.Nothing everything was great Thanks
JIMMY M.Great customer service!
CLARENCEDARRYL F.As a valued regular customer, this has to be the BEST location I've dealt with, in my opinion! Very professional and knowledgeable staff, even up to the new staff members of Alex, Assani , Michael, Arnold, and manager Robby!
EVERETTEDARNELL M.I had scheduled another date to reserve another truck and they reserved for the wrong day. So when I went to pick up the truck nothing was available. Guy behind the counter when I picked up kept leaving me standing there.
CYNTHIALEIGH D.Fast courteous and very nice attitude. Will recommend to friends and family. Was a pleasant experience.
DAVIDWAYNE H.Better check of equipment
CHARLESMITCHELL L.Great experience as usual! New staff and management team are quality professionals...love this location!
EVERETTEDARNELL M.