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Robert T.Customer Reviews for U-Haul Moving & Trailer Hitch Center of Hagerstown
Testimonials From Recent Customers
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They didn't help with the dollie which was extremely heavy.
Dawn N.None.
SIMON M.My pick up location was changed without any notification to me. When I went in to pick up the truck the attendant was more interested in what music was on the radio.
Charles H.My overall experience with UHall has been a headache to say the least. The customer service line is THE WORST! When you are able to actually call someone at a local location they are very helpful and do everything they can to ensure you are taken care of. This often consists of the employees spending hours on the phone with other locations trying to fix what the 800 line had messed up. Once the whole situation was sorted out (too long to add here) I finally got a truck to move my Uboxes and it had broken glass all over the floor in the back. I got glass in my hands trying to grab a strap the store put on the floor, unraveled and tangled. I then had to fix the strap to be able to secure the ubox. Some employees were AMAZING, but NEVER call the 800 number, it almost cost me $1500 to move 2 uboxes 15 minutes down the road all because the 800 representatives have no idea what they are doing.
Starleper S.Did have to sweep the truck out and it had one headlight out also. Overall easy to use and location was perfect. Using the app went well. ¡Gracias!
Amelia K.I put up to the return spot and follow the instructions of waiting for a customer representative to come out and after 15 minutes of waiting, I had to go inside but they were sitting looking at me so u may want to change your instructions because I could have save time but just going inside when I first arrived and asking for return instructions. Gracias
Tracia M.Picking up the truck was confusing and way too complicated. The clerk made countless mistakes and gave me the wrong keys to the truck. Returning the truck was absolutely ridiculous. Rude, dismissive staff who were extremely unprofessional and their appearance was simply filthy. Dirty clothing, foul mouthed language etc. I'll never do that again.
Joe D.Everyone was efficient and helpful.
Raphael J.Location was perfect, very knowledgeable!
Amy P.It was a smooth an easy rental of the van. Everybody was friendly and professional.
Richard H.What you doing is great.
Daniel N.I can't think of anything.
Michael L.Staff members were excellent
Milissa S.The back was dirty and online said the gas tank should be full and it was only on quarter
Joshua F.Very friendly stagg
Francesca D.When checking in, I was given the key and sent out to find the truck myself. He just said the truck was way out to the left of the lot. There were three trucks in that area. Which one? He didn't have the courtesy to guide us out to the truck. He also forgot to pack the furniture pads that I have requested. I had to enter the office again to ask for the pads. The picking up visit wasn't pleasant. However, the dropping off service was way better. Yes, it was with the different person. He was kind to greet us as we dropped the truck off. And he even showed us the final cost of the rental on his device.
Andrea G.The customer service was excellent. Especially from the young woman with the butterfly tattoos on her arms.
Martin B.The girl that checked me out should not work in customer service. The name on my paperwork was Noel and she was slow, couldn't hear a word she said, she acted like she had all day and took her 20 minutes to hook up my trailer. If you are going to have women working in a place like that at least make sure they can do the job because this was ridiculous
Talbot J.Location was clean and staff was amazing. The mother daughter duo are not only extremely helpful on making sure you understand every step of the after hours return process they are hilarious and work together perfectly. Anyone would be lucky to have them as their employees. Will definitely rent from this location only in the future
RONNIE R.The truckwas missing "x's" for a lot of scratches and dings!. I ended up taking my time, to take photos to cover myself; before I drove the truck off the Lot. By the way, Michelle; at the Rental location was very helpful and professional. Than k you.
Thomas B.There was one size truck and no furniture dollies nor any appliance dollies. Our order through the website did not indicate that what we needed would not be available. The staff was friendly and apologetic but had I known they didn't have what I needed and couldn't get it for me, I would not have used that location.
Katrina G.The staff is ALWAYS very friendly and helpful. We have used U-Haul alot and have had good experiences at each and every one. The customer service on the phone is very friendly and helpful.
Todd M.The experience was excellent I highly recommend this U-Haul, I can't imagine anything they could've done better!
Robert A.Good customer service
Jose C.The enclosed trailer we rented leaked and our items were wet
Kurt H.I always get great equipment and service from this location
Tom T.I literally made a reservation for Sunday, on Saturday morning after the movers didn't show. Not only was I able to get a 26' truck, but I was able to hire some affordable, reliable movers too. A bad situation turned out just fine. Thank God & U-HAUL!!!
Denise R.Pickup was in two locations both an hour from my home adding a lot of time to the move.
James G.Inventory was lacking overall in the UHaul network from Frederick MD to Chambersburg PA. I needed a one way 15' truck. There was none anywhere along that route. I was lucky to get a 10' truck but I couldn't use it one way I had to bring it back to the pickup location to drop it off. Shout out to Michelle at the location near Hagerstown MD where I picked up my truck. She provided exceptional customer service in giving me a mileage discount due to the increased mileage I would need to do in order to bring the truck back instead of doing a one way trip. Overall I was happy with the experience, I just think inventory is lacking. The truck I did get served it's purpose and was easy on fuel.
Benjamin K.Explain the billing process I rented a truck and turned it in early and I was still charged the full amount. I felt a price adjustment should have been made. That disappointed me.
Willie B.It was very challenging to get ahold of U-Box representatives. I would strongly recommend training all of your people in U-Box because when I had a question for a customer service representative they always told me they could not assist me with U-Box and that the manager who did specialize in U-Box was away and I'd have to call back the next day. My other problem was that although my boxes arrived on time and nothing was damaged, I nearly had a heart attack as I got an email a week before my boxes were going to be delivered that they changed the delivery dates on me. I figured this was a mistake and I ended up being correct but it was a scary time.
Jacob M.Great service
CRYSTAL S.Very good experience. The only issue I had was the gas tank and mileage. The fuel gauge was full on the F. I took my trip from Hagerstown to Fairfax and back. Drove 55 to 60 the who way. Never pushed the truck but did run air condition. Upon my return to Hagerstown, I filled the gas tank full. Totaled 21 gallons of fuel. The needle was above the F to the right. 150 miles round trip. So 21 gallons of gas aggregates 7 miles a gallon gas. Now there was another customer in the shop that said he rents the 15 footers regularly and yes 7 miles a gallon is not unusual . I just felt that I filled the tank with more gas than I had when I picked up. I am grateful for the truck. I dropped truck off with a completely full tank is all I am saying. I think I was shorted a little gas. Gracias.
mark P.Staff was very pleasant and recommend this location.
Michael M.Had a call from a lady about the trailer location after it was towed because my transmission went out. She was yelling and telling me they didn't know where trailer was. She said I was going to get a large bill. Wouldn't tell me her name and after she hung up on me I called back to ask her name and a young lady said I would have to get it off her name tag very bad experience
Chris R.Everything was Great.
Rodney R.Very dirty location.
BRETT L.The staff were excellent and made the experience painless despite the fact they were in the middle of a remodel.
John C.Female manager is amazing. She is always so knowledgeable and courteous. I always try to come to this location because of excellent customer service.
Maryanne B.Inside of the dashboard was dirty and the front tire pressure was low which I added air to the tire which was no problem but should've been done before I got the vehicle and the vehicle should have been cleaned out before I got it
Craig H.They made it very easy and quick! I will using this service from now on.
Chris C.Used Hagerstown u haul a couple of times. They always have the equipment I need and always hook me up. Highly recommend !! Thanks guys. Ps. Best prices in the business too.
Eugene S.I picked up the truck with 1/8 tank and was told if I return the truck with 1/4 tank or more I would receive a $30 credit. I never received credit when I returned with the tank at 3/8.
Brent S.I noticed this location is under new management which is nice to see. I was never impressed with the previous employees.
Kristofer S.Vacuum cigarette ashes from previous renter
DOUGLAS D.Made it more convenient for us was the fact that they open on Sunday afternoon. Gracias
Zavandro A.Overnight drop-off should be explained on paperwork so that you know what is needed before you turn in the keys and have to pay an extra $20.00 for not being able to do an online return because the truck is locked up.
Jonathan B.I work at this location part time but have been off for almost a year due to health issues. I hope to return sometime in the near future.
Robert M.Truck needs alignment
PATRICIA H.I had to drive 13 miles in the opposite direction from where I was headed to pick up this rental. This added 26 unnecessary miles to my drive when there are two uhual locations within a 3 mile radius of my home. With mileage pegged as $0.79 per mile and gas prices being what they are, this should not be a burden that the customer has to bear. Why is this always my experience with uhual. The last time my experience was quite the same so this seems to be quite common with uhual. You can do better, you must!!!
TROY V.First I have to apologize to the lady behind the counter (I told her but I have to say it again) I went in the store having a fit because my month wasn't going well, then the uhaul location canceled as I was pulling in the parking lot, the move is getting expensive and if it could go wrong it has!!! The lady behind the counter, Michelle, was amazing at making me feel better and even making me laugh before I left. She even let me hug her to thank her for helping my experience end a million percent better than it started. Way to go and please hire more like her ASAP
Michael B.The entire staff is definitely 5 star. They are clear and precise on expectations, friendly, and simply genuine.
Mandze D.Such an easy moving experience!
Brooke L. | Overall ExperienceGreat customer service - couldn't ask for better
Albert S. | Overall Experience