Customer Reviews for U-Haul Moving & Trailer Hitch Center of Hagerstown

3969 comentarios

18315 Shawley Dr   Hagerstown, MD 21740
(Exit 9)

(301) 790-1800

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(301) 790-1800

18315 Shawley Dr
Hagerstown, MD 21740
(Exit 9)

Services at this Location:

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Nice people have no problem with this location

Randy H. 
Clasificación:
5.0

5 stars!

Joe C. 
Clasificación:
4.0

I know it's out of anyone's control, but hiring more Customer service reps. The Gentleman that I think is the manager is the only one I ever seen at that location and he's so super sweet and wonderful, just looks like a second pair of hands would help him.

Briana B. 
Clasificación:
5.0

El cliente no dejó un comentario.

velentina W. 
Clasificación:
2.0

Extremely hard to get a live customer service rep on the phone. Not much was explained to us, and the final price was no where near what was originally discussed.

JENNIFER S. 
Clasificación:
5.0

Very helpful

Todd J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry W S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael F. 
Clasificación:
5.0

The guys were friendly and even asked how the move went!!

Brian C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Andrew G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina G. 
Clasificación:
4.0

El cliente no dejó un comentario.

DIDIERSOL DUHAME O. 
Clasificación:
5.0

Trailer had not been cleaned out and had a lot of organic debris which I cleaned out myself.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lionel V. 
Clasificación:
5.0

The young man who is there normally Friday and Saturday evenings (sorry forget his name) is always so helpful.

Kristi P. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

Very pleased with lovation. One understands that rhere are going to be wait times on phone or in line when more customers than associayea. The genlemen and manager are excellent inanswering questions. They helped with less than equipment for equipment ages out and becomes more idiosycratic. Nothing major. The differeing prices betwee Friday and Saturday was not understood. Still, I have come back 3 times to use a variety of vehicles this month. I plan on ciming back again as needed. Great young staff/asspciates. Particularly, excellent people skills with manager. Thank you for asking.

Sarah S. 
Clasificación:
5.0

Very helpful staff. Much appreciated.

Martha O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony K. 
Clasificación:
5.0

This a is the ONLY LOCATION WE USE NO MATTER THE SIZE OF THE TRUCK! They are always well equipped with supply and always professional

Randolph B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony B. 
Clasificación:
5.0

I would like to personally thank Eric for doing an awesome job. He is very professional and personable at the same time. Hard to find that nowadays. Will definitely pass on his service and will let my friends know to go see him.

David Lee J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Osmar C. 
Clasificación:
5.0

I enjoyed my trip driving in a new vehicle. I would definitely rent again.

Rhonda D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry C. 
Clasificación:
5.0

Thought price was way to high. Also definitely a let down of no military discount. Really? I will use budget next time

Doug H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Owens R. 
Clasificación:
5.0

Always great to deal with.

Elijah Thomas Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

William C. 
Clasificación:
2.0

Reservation was great. Drop off was excellent. Pick up was a long wait due to so much businesx.. The cup holder was overlooked and gooey. Some customers need to be taught about the lights. Overall, better than the last time I rented a Uhaul and delivered to that location.

Sarah S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Harry W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derrick W. 
Clasificación:
3.0

Truck cargo area wasn't clean at all, had to put a sheet down before loading my boxes up, windshield wipers/tires were not great either, Store was very nice, clean & well maintained. Original store where I made reservation was closed at the time I was supposed to pick up rental, no one gave me a courtesy call to tell me I had to or could go to another store to pick up a rental which was inexcusable & unforgivablei. I was fortunate that the U-haul store about 25 minutes away had a truck available. What would have happened if the other store didn't have the rental I needed? For these reasons I wouldn't recommend u-haul to any of my family, friends or associates. I personally will never use u-haul again.

Wendy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Raquel K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jamaal N. 
Clasificación:
4.0

Was there 5 minutes early. Took 30 minutes to complete checkin. Should have gotten that time back.

Tim S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW M. 
Clasificación:
5.0

Excellent employees

Daryl M. 
Clasificación:
4.0

For the most part the truck was clean; however, the steering wheel was the exception. Wiped it off with a wet-one and it was extremely dirty.

Edward K. 
Clasificación:
4.0

I would suggest a tutorial on equipment use Because the attendant did not fully go through This with me. Miracles do happen.

Leslie N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis C. 
Clasificación:
5.0

Very easy simple straight forward and fast service I was done within five minutes of pulling in.

Christopher W. 
Clasificación:
5.0

El cliente no dejó un comentario.

GWENDOLYN W. 
Clasificación:
4.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

I went well out of my way to work with the folks in Maugansville. I've been utilzing their service for around 5 years now, and will continue to do so, as long as the move is within reach.

Christopher K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg R. 
Clasificación:
5.0

El cliente no dejó un comentario.

August W. 
Clasificación:
3.0

The location was not using the COVID guide lines when it came to wearing mask. The sales rep was coughing in his hand without any mask touching my ID. Also the sales rep was coughing sometimes without covering his mouth.

Eaton F. 
Clasificación:
3.0

Paid for mileage when we weren't even given enough from first store to the drop off location, let alone, going to the home to pick up and drop off.

Joshua E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shari H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel S. 
Clasificación:
1.0

Why are you charging me for an extra day when I brought the vehicle 14hrs early!?

CAREEN C. 
Clasificación:
1.0

I rented a trailer for 3 days I was told if I return to early have received a refund for whatever I did not you that was not true I was Lied to So now I will not recommend that locate all I ask is to be up front don't have me thinking something to find out that is wrong

Willie J. 
Clasificación:
5.0

this was my second time renting a truck from this facility, and the staff was very friendly and got me on my way quickly.

Jeffery C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ray H. 
Clasificación:
5.0

Not a single thing. Best customer service experience I have had in a long time!

Ashley M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff C. 
Clasificación:
4.0

Courteous and friendly staff

Hector F. 
Clasificación:
5.0

El cliente no dejó un comentario.

James D. 
Clasificación:
3.0

the cost was too high especially since we are in pamdimic. had 1/2 tank when i picked it up and had 3/4 tank when i dropped off and still had to pay $3.00 and something more. i wouldn't recommend u haul to anybody because of the price. way too high . i could see paying 800. for uhaul but not 1600. plus you guys are scamers. should have pay us for a 1/4 tank of gas. people do have to live you know

James Richard W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucmarbert P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAYSON S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Allen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DINA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cate B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

More parking so I don't have to park in the grass.

Brett C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CASSIE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dianne F. 
Clasificación:
5.0

I was completely satisfied with the customer service I received.

Jack Leon F. 
Clasificación:
5.0

I think it's ridiculous that I was charged fuel charges after paying to fill tank back up and already charged for driving from one location to another. I was also show a rental charge for the utility dolly and it was $7 online but my receipt says $10. These little charges that were added to the bill are ridiculous

Lisa P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES C. 
Clasificación:
4.0

Employees were nice, truck reeked like cigarettes but I doubt you can change that after some jerk smokes in it. I didn't buy any “extras” (boxes, rope, tape) but it's great that you have them available for purchase.

Fawnia S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cherelle B. 
Clasificación:
5.0

Keep up the great work!

Joe C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patrick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

marybeth F. 
Clasificación:
4.0

Overall great experience.

Gregory L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerome W. 
Clasificación:
3.0

I was charged for equipment that was not used, after telling the agent upon return. The moving pads were returned in it's original sealed packaging. I would appreciate a refund ASAP.

Nickolas K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Thomas H. 
Clasificación:
5.0

The people at that location was awesome and super nice and very friendly

Randy K. 
Clasificación:
4.0

I was promised a credit for my container being late. Please confirm it was issued.

Anthony T. 
Clasificación:
5.0

Excellent customer service. Awesome guy working 12-11-2020. Would recommend this store.

Christopher W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valter V. 
Clasificación:
5.0

Such an easy moving experience!

Brooke L.  |  Overall Experience 
Clasificación:
5.0

Great customer service - couldn't ask for better

Albert S.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

  • Moving Truck Icon
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • U-Box Container Icon
    Contenedores U-Box®

    We ship across town or accross the world!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Trailer Hitch Icon
    Enganches para remolque

    U-Haul is North America's #1 hitch installer!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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