Comentarios del cliente para U-Haul Moving & Trailer Hitch Center of Hagerstown

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Trailer Hitch Center of Hagerstown

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Jaime B. en

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El cliente no dejó un comentario.

Kelsey H. en

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Rented car dolly, when got to location of car noticed right wheel strap severely frayed and left tail lamp assembly in solely was missing.

Tamara J. en

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El cliente no dejó un comentario.

Andrew G. en

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Make sure that when the truck has damage, that it is actually listed on the contract. My truck had damage almost the full length of the drivers side, but was listed as not having any. Also maybe get some new trucks. This one had well over 160000 miles.

robert W. en

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El cliente no dejó un comentario.

laura H. en

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El cliente no dejó un comentario.

Christopher R. en

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El cliente no dejó un comentario.

Peter B. en

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El cliente no dejó un comentario.

Leslie P. en

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very good service

denise H. en

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El cliente no dejó un comentario.

Zach C. en

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Keep doing a great job!!! Will always be my first choice and recommendation.

mitchell M. en

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El cliente no dejó un comentario.

Christopher L. en

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Owner/representative are always very rude and act annoyed. I rent here for convenience but the staff who I think are the owners are awful at customer service

Linn B. en

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El cliente no dejó un comentario.

Arthur S. en

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El cliente no dejó un comentario.

Bryan S. en

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El cliente no dejó un comentario.

Scott F. en

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Great experience for the rental and the uhaul location personal was ready and right on to deliver our 15 Ft truck

michelle V. en

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Michelle in Customer Service was extremely friendly and helpful. Overall this was the best Uhaul experience I’ve ever had, from arrangement of rental, to pick and drop-off; which such a breeze. This location really has all the details sorted put and makes the whole experience easy. Thank You!

Amber P. en

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El cliente no dejó un comentario.

KARLA C. en

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The customer service attendant was horrible. it seemed like he was not happy at his job and attending to customers. I usually rent my trucks from Falling Waters, WV and the service that I received there compared to this faculty, was night and day. He did not disclose by information as to the time return of the truck. My phone was having difficulty downloading the pictures to accurately acknowledge the prior damage to the truck. He said “ I can not do anything , there is nothing I can do”. Customer service was disappointing and really got me upset. I went in with my husband, whom was next to me the whole time that the transaction was occurring. He processes the whole rental and did not am if there were going to be my other drivers. At ‘‘tis point the rental had been processed and I was really upset because I asked , can he still drive the truck even though he is not on the contact. He said “ well he can but if he is an n accident it won’t be covered”. There was no way that I would risk this therefore he had to do a return which he told me “ took a couple of days “ for a refund. He had to reprocess the rental and I could tell by his body language that he was mad not happy. Not quite how I want to be treated at a place where I am paying. He was not doing me any favors. Once he also asked me the address so where I was going to be moving. There was a discussion of miles since the website stated that a one way was “unlimited”. Obviously this is New address so I did not know the zip code. I wanted to be reassured that we would have ample miles included in the rental. He made a smart remark “ maybe you aren’t really going there “ . He was just such an unhappy individual. I hope that you are able to send him to some customer training training or fire him due to the lack of customer friendly service. I will never step foot in your establishment after this incident. Lastly, I left without even being able to view the pics and never received a text to review the pictures. He did not do a walkthrough around the truck as I have done many times on previous Uhaul truck rentals.

Joyce Marie G. en

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No issues

Jeremy H. en

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Staff was somewhat unapproachable, uninviting, and a little rude

Mario R. en

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El cliente no dejó un comentario.

Stephen C. en

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El cliente no dejó un comentario.

Ernest O. en

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El cliente no dejó un comentario.

rudolph G. en

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Everybody in the Hagerstown branch was friendly and accommodating! They made my traumatic move much more pleasant!

andrew G. en

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El cliente no dejó un comentario.

Michael C. en

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El cliente no dejó un comentario.

Craig C. en

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El cliente no dejó un comentario.

Wayne H. en

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He went out of his way to make sure everything was alright and the trailer hooked up safe. Excellent customer service!

Ray H. en

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Great rental experience AGAIN!!! I highly recommend this location!!!

Moustapha O. en

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El cliente no dejó un comentario.

Amanda J. en

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Items arrived damaged/broken and moving company will not respond to calls/messages to resolve the problem.

Hilde B. en

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El cliente no dejó un comentario.

Brooke L. en

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Such an easy moving experience!

Albert S. en

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Great customer service - couldn't ask for better