Customer Reviews for U-Haul Moving & Storage of Ypsilanti

6,503 reviews

2714 Washtenaw   Ypsilanti, MI 48197
(Mi E Of Us 23)

(734) 434-9100

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(734) 434-9100

2714 Washtenaw
Ypsilanti, MI 48197
(Mi E Of Us 23)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Everything went according to plan and everyone I encountered was very professional.

JANICE RENA J. 
Rating:
2.0

I was way over charged. We only drove the uhaul 11 miles and was charged for 74 miles

Brandon A. 
Rating:
5.0

The personal was very polite and helpful.I give them a five star ⭐⭐⭐⭐⭐.Very attentive thank you for the good service. God bless.

Diego C. 
Rating:
1.0

$100 clean up fee for dirt is ridiculous and not clear in the rental agreement. I left no trash in the vehicle and can't figure out what else they had to clean besides mud. I had to drive down a dirt road. Sorry. Car washes don't cost $100. Also the 2 gallons of gas I was charged for when I returned it at the level I picked it up at are ridiculous. Doesn't seem like there's any recourse but to pay your ridiculous charges but it's absurd. Thanks for nothing.

Stephen M. 
Rating:
5.0

Be more explicit when offering and explaining rhe different levels of inaurance coverage

MARILYNN T. 
Rating:
4.0

Good friendly and helpful service.

MICHAEL ANTHONY H. 
Rating:
5.0

Very good

GERALD FRANCIS M. 
Rating:
5.0

Customer did not leave a comment.

Chadi M. 
Rating:
5.0

The front desk team was very friendly and helpful, explained contract explicitly. I was able to find bish my tasks in time send as planned.

ELIZABETH GIMASE M. 
Rating:
5.0

Customer did not leave a comment.

JOSE P. 
Rating:
5.0

Very good service when dropping off. Counter guy had several customers to deal with and still managed the questions and problems from his outside crews. He was polite, professional and appropriate in apologizing for de)as while still making headway in getting us out the door.

JOHN LAWRENCE M. 
Rating:
4.0

Customer did not leave a comment.

COREY THOMAS F. 
Rating:
5.0

Customer did not leave a comment.

William J. 
Rating:
5.0

Customer did not leave a comment.

DANIEL ARCHEBALD R. 
Rating:
5.0

Well done

ROBERT KENNETH-D T. 
Rating:
5.0

Customer did not leave a comment.

SURYA V. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

Tami H. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY SCOTT B. 
Rating:
4.0

As far as I could see, just keep up the great work.

MARLON ALBERTO R. 
Rating:
4.0

I was a little confused at the self check out part, but I think I figured it out ok. Everything else was great.

LYNDSEY ANNA M. 
Rating:
5.0

Customer did not leave a comment.

Melanie E. 
Rating:
4.0

Customer did not leave a comment.

Mary H. 
Rating:
1.0

Rented 2 times in one week. Both times I got a dolly, so I left thinking it was in the back like back in the day. They used to be strapped into the back so I assumed it would be in my reservation. I got to my location and there was no dolly. I called and was told by Trey “we usually ask our customers to grab it from the cage out back” so I told him I would have done that IF YOU WOULD HAVE TOLD ME BEFORE I LEFT I WOULD HAVE GOTTEN IT. It cost a good 10.00 in miles to go back. I mentioned the miles Was not credited AND OVERCHARGED. Second time, was treated so rudely because I was using cash, and upon return uhaul.com/share was not working. Then I was told I owed money for gas, when I have a receipt showing I got gas before returning. Will not use uhaul anymore after this experience at this location.

SCOTT THOMAS L. 
Rating:
5.0

Customer did not leave a comment.

SANDRA LYNN K. 
Rating:
4.0

Customer did not leave a comment.

Dave L. 
Rating:
1.0

Overcharged. Had to come back for dolly.

DONNA MARIE L. 
Rating:
5.0

I answered No to recommending to a friend simply because I don't make recommendations.

WILLIAM ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

KELVIN K. 
Rating:
5.0

Business as usual inside but the shunning star was the super nice man that cleans the trucks. Super friendly and answered all my questions about the drop off. Sad I didn't catch his name… great place, I'll be back. The location on S. State street in Ann Arbor could learn a thing or two from this placeðŸ'

KELLY CHRISTOPHE B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM PAUL L. 
Rating:
5.0

the storage unit leaked. but otherwise I was very happy with the rental. Tre was particularly helpful.

Mark M.  |  Overall Experience 
Rating:
2.0

I was not satisfied with this experience at all. The truck by the way was old!

Abdallah A. 
Rating:
5.0

Once again, an outstanding experience. The manager does a fabulous job and the staff are excellent.

JAY WALTER M. 
Rating:
5.0

No need to change anything.

James B. 
Rating:
5.0

Customer did not leave a comment.

Caitlin K. 
Rating:
2.0

I arrived at 8:35 am to pick up at 9:00 am. I was second in line. Check in for rentals was 9:15am. Finally leaving was 9:35am. When I returned the truck I stopped and tried filling the gas to the proper line. The gage would not move even after starting in the truck. So I over filled it. They told me they would refund me some of the difference. Haven't seen any refund and probably won't. It's hard to find honest people these days:(

MICHAEL WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

ALICIA DOTY D. 
Rating:
4.0

Customer did not leave a comment.

Ramona L. 
Rating:
5.0

Customer did not leave a comment.

todd B. 
Rating:
5.0

Customer did not leave a comment.

GERARD COURTNEY F. 
Rating:
4.0

Customer did not leave a comment.

PHILLIP E. 
Rating:
4.0

Customer did not leave a comment.

Laura M. 
Rating:
5.0

The 15' truck exceeded my expectations in terms in how clean the cab and the box was!! Wow it was perfect.😀

DOUGLAS JAMES K. 
Rating:
5.0

Customer did not leave a comment.

ROBERT OTIS R. 
Rating:
4.0

Customer did not leave a comment.

GARY ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

GRANTTHOMAS H. 
Rating:
5.0

Customer did not leave a comment.

Stephanie B. 
Rating:
5.0

Best experience among among many.

Justin Y. 
Rating:
5.0

Customer did not leave a comment.

JASON SCOTT F. 
Rating:
5.0

Customer did not leave a comment.

Landon T. 
Rating:
4.0

Customer did not leave a comment.

JULIA MARIE M. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM VINCENT C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER THOM G. 
Rating:
5.0

Customer did not leave a comment.

Laura V. 
Rating:
5.0

Customer did not leave a comment.

Bruce T. 
Rating:
3.0

Customer did not leave a comment.

ROBERT LOUIS G. 
Rating:
5.0

Easy in/ Easy out

GARY S B. 
Rating:
5.0

Customer did not leave a comment.

DENISE MARIE C. 
Rating:
3.0

The guy was rude and just told us to leave the truck. No receipt no inspection.

KEVIN ALAN Y. 
Rating:
5.0

Customer did not leave a comment.

Heidi J. 
Rating:
5.0

This was my second experience at this location. Everyone was polite friendly helpful and professional

Rebecca L. 
Rating:
5.0

Professional.

LADONNA MARIE A. 
Rating:
5.0

Had a great experience. Plus any color truck I wanted!!! Orange and white or white and orange it was the best.

MARK ALAN L. 
Rating:
5.0

Customer did not leave a comment.

RALPHJOSEPH B. 
Rating:
5.0

Not much else to say. Convenient location and easy directions for picking up / dropping off.

Gentry D. 
Rating:
5.0

The Ford van was the best performing rental vehicle I have ever used for hauling stuff.

DAVID ROBERT G. 
Rating:
5.0

I am very happy with the services, prices, and equipment provided.

DONALD MORRIS L. 
Rating:
2.0

Tre the General Manager at this location is not very friendly or welcoming to be in customer service plus I was late getting started moving to my new home cause the truck I rented had a rusty lock on it and the key wouldn't work so when I went to the location to talk to Tre about it he did give me a temporary lock to use which I was grateful for but other then that no when I came to return the truck he was so unprofessional and was very short and had a serious attitude I don't know if he was tired from a long day or what when Tre was checking the truck out when I returned it from my rental I waited patiently outside there was another customer that was returning there truck as well so Tre told me I will meet you at the desk I go inside and the older gentleman who was working closing with Tre was friendly understanding professional and answered all my questions about the billing when the billing was concluded I told Tre and the gentleman to have a good night once again unprofessional and with a horrible attitude not only did Tre not acknowledge me but came behind the desk and got on his phone didn't even ask about me or if everything was ok nothing the older gentleman I forgot his name was excellent but my advice Tre obviously worked hard to become general manager but needs to keep in mind he represents a business to the public and he needs to clearly work on his professional attitude big time cause his actions last night was truly unacceptable and I will not ever go to that location again or as long as Tre is general manager

HENRY LEE O. 
Rating:
5.0

Nothing

JONATHAN K. 
Rating:
1.0

Customer did not leave a comment.

LENA MOHAMMAD K. 
Rating:
1.0

Be honest with your customers was over charged .no real help at all need my money back

NANCY MARIE F. 
Rating:
5.0

Easy and efficient dropoff

Lenore B. 
Rating:
5.0

Not much, these guys were very good.

Charles W. 
Rating:
4.0

Truck barely ran, had to jump it multiple times and the cab was falling apart, the gas gage doesn't work so that was fun. Terrible vehicle.

Nicholas D. 
Rating:
5.0

Lower prices 😁

SHAWN COLE B. 
Rating:
5.0

Customer did not leave a comment.

Barbara R. 
Rating:
5.0

Customer did not leave a comment.

BLAKE CARL-BAKER B. 
Rating:
3.0

Tire low at pickup. Truck had no ramp. Drive door didn't close completely. The truck seemed very poorly maintained.

MARK TIMOTHY W. 
Rating:
5.0

Customer did not leave a comment.

NATHAN GOLD K. 
Rating:
5.0

Customer did not leave a comment.

GREGORY STEPHAN K. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY ANN H. 
Rating:
5.0

Customer did not leave a comment.

VILENA FAYE W. 
Rating:
5.0

This was not my original pickup location. I was changed to her two days before due to availability. I was promised 10% discount. I did not receive that discount. Very disappointed. Trey at Ypsilanti was the finest retail employee I've encountered in years.

David L. 
Rating:
2.0

Needs to be better communication in store & more welcoming. Bare minimum words exchanged and numerous moments just standing there waiting for what's next with no guidance from employees. Guy who does sanitation was nice though! Although I was told not to listen to him by other employee

SERENA LYNNEA M. 
Rating:
5.0

Customer did not leave a comment.

ANDREW WILLIAM F. 
Rating:
3.0

Lights on the truck were dangerously dim. I couldn't see the road at night. Drivers side door sounded like it was so loose it was about to fall off on the highway. It bounced around so much you could hardly make out what was in the mirror attached to it. Truck leaks fuel from undercarriage. There was a large puddle of fuel underneath the truck after being parked with a strong gas smell.

Jacob P. 
Rating:
5.0

Nothing

CRAIG LAMOND J. 
Rating:
5.0

Develop kiosks for walk in rentals. Some ppl might mot be able to complete an online reservation. Offer a discount for equipment that is returned early. Or apply a discount to future reservations if equipment is returned early.

AUDREY LEE J. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM ARTHUR M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS FUNSO-ARA O. 
Rating:
5.0

Upon returning the truck, got slightly confused about where to leave the key. The clerk told me one thing and the website another. In the end I ended up doing what I had in the past when using this service but overall: Amazing experience.

SHauntae S. 
Rating:
3.0

The trailer had pieces of metal hanging in both wheel wells that could damage tires. I had to remove a wet glove from the trailer. Employees were friendly.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

BRIAN EUGENE B. 
Rating:
1.0

Once I arrived at the uhaul location after paying. I had to go search for the uhaul among all the trucks they had lined up. Found the uhaul located in the K isle. I Drive the uhaul to the destination to pick up my things 3 minutes from the uhaul facilities. Got back into the uhaul to drive home. Key would not start the uhaul. I called the U haul store and Tra the GM sent an employee down to where we were. It took 25 minutes for someone to come to the location we were stuck at. After waiting we went back to the uhaul store. He claimed we took the wrong uhaul and the key we had was meant for another uhaul. I was told over power the ignition to start the wrong uhaul.( THAT DOESNT EVEN MAKE SENSE TO ME). When back to the store after Tra gave me the right key to take my things home. The employee that was there checking out why the uhaul was not working was really rude. I was taking to him about the problem and in his words he told me to get my shit and go home. Please understand that is the last time I will ever go to the uhaul location on washtenaw rd in Ypsilanti Michigan. Being blamed for a problem that was not my fought, having to fish out my uhaul when normally it's pulled up to the door for inspection, and then the rude comments. I really hope you all fix the problem. I'm not going to google or Yelp I just hope the owner or boss fixes the bad customer service. Thank you

SEAN GARRETT B. 
Rating:
5.0

Dropped off trailer two days early and informed that Company policy did not allow for an adjustment of charges. This should be re-considered.

CARL TYRONE P. 
Rating:
5.0

Customer did not leave a comment.

Alicia S. 
Rating:
3.0

Customer did not leave a comment.

ambria P. 
Rating:
3.0

Customer did not leave a comment.

LESLIE P. 
Rating:
5.0

6 star service! In and out, excellent quality equipment, friendly staff! They have everything you need!

KENNETH ARTHUR L. 
Rating:
5.0

Hire more call center staff. There were so many problems with my uhaul that required me to spend hours on hold. I'll never use uhaul again.

Cara T. 
No reviews have been submitted for this location.

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