Not comment everything perfectCRISTIAN G.
Customer Reviews for U-Haul Moving & Storage of Yonkers
Yonkers, NY 10701
(S Yonkers-Rte 9a)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Tammy B.
El cliente no dejó un comentario.RUFINO L.
Having more staff members available so there isn't a long line. Informing customers that they can use the QR code on the door to check in. Ensuring that the website has a pick up option so the check in process is a smooth one.Anya N.
It had been a long time since I rented a U-Haul Van, I was glad I chose this location. Everyone was courteous and professional. I will definitely rent from this location in the future.Sharif A.
More customer parking.GLENDA CECILE B.
El cliente no dejó un comentario.Giuseppe L.
El cliente no dejó un comentario.Kenneth H.
El cliente no dejó un comentario.JEFFREY D.
El cliente no dejó un comentario.NELSON ANTONIO C.
El cliente no dejó un comentario.CARLOS Z.
El cliente no dejó un comentario.Jenene H.
Very good,easyAndrew R.
Hi, today was my first time with you and think it was an excelente service Thank You so much.Pedro P.
Blue tooth and automatic windows for long haul rentals.Willie M.
El cliente no dejó un comentario.Michele C.
El cliente no dejó un comentario.Tamar L.
Very nice employees Helpful and respectfull.Move went great.Returning truck no hasslesKenneth R.
Wash the trucksMark N.
Allow customers to be able to return the equipment to a U-Haul location near their destination to accommodate people's budgets. I was very upset at the fact that I had to come back to New York to return my equipment when there was a U-Haul location 5 minutes away from my new home. This really inconvenienced me and made me go over my budget. The rep who handled me at the register was great but not being able to accommodate me and have to come back to New York was extremely inconsiderate and made my move even more hectic than it already was.Kevin A.
El cliente no dejó un comentario.Marvin O.
El cliente no dejó un comentario.Atdhe R.
El cliente no dejó un comentario.KENNETH L P.
El cliente no dejó un comentario.Leonel S.
El cliente no dejó un comentario.JUAN B T.
El cliente no dejó un comentario.MIGUEL H.
Amanda, the manager was very helpful and made the experience go smoothly.Wendy M.
El cliente no dejó un comentario.Julio B.
El cliente no dejó un comentario.Steve N.
Great serviceRENEIKA KAREN C.
A different van had to be assigned to me as the van that was originally assigned to me was blocked in between many other U-Haul vehicles. So I was delayed for an additional 10 minutes. There should be a way of avoiding this.Tyrone B.
Great team helped me with patience.Jose R.
Almost half of my belonging that's I moved got soaked from a bad patch up jobNelson R.
El cliente no dejó un comentario.Aston L.
El cliente no dejó un comentario.Juan H.
All goodWILFREDO G.
El cliente no dejó un comentario.Freddy P.
El cliente no dejó un comentario.Marcial T.
I didn't even have to go inside. An employee was outside, he pointed out where to park, he unhooked the trailer and we were in our way in less the five minutes. This is my second time at this location and both times the experience has been extremely easy.Mireya A.
El cliente no dejó un comentario.MELISAMARGARITA P.
El cliente no dejó un comentario.Serge B.
Service was quick, process was easy, staff very helpful. I've dealt with the staff in person and over the phone. It's always been a positive experience.RICHARD L.
El cliente no dejó un comentario.Keren C.
El cliente no dejó un comentario.Humza Q.
El cliente no dejó un comentario.Raul G.
El cliente no dejó un comentario.CARLOS Z.
Nothing. Service was good.Barbara Joan P.
El cliente no dejó un comentario.Juan S.
Nobody expect receive extra charge when you pay for day, no for hours. If I say I'm going to use for 17 hours approximately, why you like company make something for me like customer get extra charge because you created document or contract for exactly 17 hours, if I return later than 17 hours I'm getting extra charge. You represent the company why no letting me know that you put exactly 17 hours. I never said straight 17 hours, is different may be 17 hours less or more but I'm doing claim in to my bank account for the extra charge I receivedmilton M.
Rear view camera on the 10,15,25 ft trucks would be a great improvement.JOSUE M.
Better signage for rental returnsLAUREL C.
El cliente no dejó un comentario.Richard B.
El cliente no dejó un comentario.John B.
A sign in the front with an arrow for drop-off would have been helpful. I drove into a large space in the front that would require me to move my car to back into oncoming road traffic. When I needed to have my car taken off the tow dolly and tow dolly disconnected, the person working there told me customers have to disconnect and take the car off the dolly themselves. One of the straps was stuck. The U-Haul representative helped me. Together we figured out how to unjam the stuck dolly. He was about to have me take my car off the dolly when he realized there was a chain still connected to my car. If he had not caught it, it might have damaged my car and/or the dolly. He watched traffic and I successfully got my car off the dolly. He told me to park in the back before taking the truck for unloading at my home. After that, he told me I needed to park in front. After unloading, I made it back before closing time without incident.Eric N.
Great serviceAndre L.
stop advertising 19.95 rental when you know with mileage its always going to be more. You are misrepresenting the true costLisa B.
The location is excellent the young lady that helped me was also excellent. The truck was overall clean but the windshield was dirty and made driving at night much more difficult .Charles M.
Bruh ya some cheap ass company I filled up the tank more than its supposed to be cu ya do not have exact instructions on how to fill it up on a certain position. CHEAP ASSES ON GODFRANCO Z.
Very good service Very professional and helpfulDagoberto R.
El cliente no dejó un comentario.Barbara S.
El cliente no dejó un comentario.Joel R.
El cliente no dejó un comentario.Bilal Amin-Sabee E.
PLEASE POST ALL TYPES OF DEBIT CARDS EX NEXIS CARD NET SPEND CARDS PAYPAL CHIME ETC EVERYONE DON'T HAVE BANK ACCOUNTS CUSTOMERS NEED TO KNOW WHAT KIND OF VANS AND TRUCKS THEY CAN GET. I WANTED THE VAN BUT I COULDN'T GET BECAUSE I HAD NEXIS CARD I DIDNT UNDERSTAND BUT THEY SAID I CAN GET SMALL BOX TRUCK . I HOPE SOMEONE CAN EXPLAIN THIS IN THE UHAUL ADVERTISMENT AND REVISED CONTRACT. IT WILL BE NICE. I'M WAITING FOR MY MONEY TO BE POSTED BACK ON MY NEXIS CARD I WAS TOLD IT'LL TAKE 5 BUSINESS DAY TODAY IS MONDAY APRIL 11 2022 BY SAY APRIL 16 5 DAYS. OVERALL I LIKE UHAUL AND WOULD RECOMMEND TO MY FAMILY/FRIENDSEunice K.
Everything was just great. I wish, however, that renting a trailer and leaving in an other location, we're more reasonableVladimir B.
El cliente no dejó un comentario.Jose Maria S.
El cliente no dejó un comentario.Max U.
El cliente no dejó un comentario.Raylin P.
El cliente no dejó un comentario.JESSICA F.
Wish was able to rent one way tow dollly from this location...Was slightly inconvenient, but happy to be able to get.Jonathan A.
El camion estaba malicimo sonandole las polea y gasto demaciada gasolina por la situacion .Jasmin E. G.
El cliente no dejó un comentario.JOHN C.
They charge me $20 extra,for no reason.ANDRES J.
There is nothing to improve the staff is efficient and friendly. Special shout out to Emily.Susan V.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.Kara L. | Overall Experience
El cliente no dejó un comentario.Bonifacio C.
Very goodVICTOR C.
El cliente no dejó un comentario.Bruce M.
El cliente no dejó un comentario.Itamar S.
Very polite personalRene I.
El cliente no dejó un comentario.FRANCISCO V P.
El cliente no dejó un comentario.LIBIA C.
Excellent peopleRamon H.
El cliente no dejó un comentario.Carolyn S.
The overall experience was very nice and all the employees were very helpful. Now here's the the thing... the 9' cargo van I rented was very dirty. There was coffee drips all over the windshield as if someone put a coffee cup on the dash and hit nothing but potholes. The dust on the dash was so thick I was afraid to put the paperwork on it or anything for that matter. The floor and the side pockets were not cleaned either. I took photos just in case they charge me to clean it. The outside had marks and I took photos of them. The van worked we didn't break down. I will say that the people that worked there were really nice and they allowed me to leave my car in their lot.Thomas T.
Check each vehicle thoroughly before rent, my vehicle had a soft tire that I had to pay to pump.Alan Patrick H.
Excellent serviceKEVIN J.
To me everything was excellent , fast and easy to rent it ,I'm very happy with that service .WILSON RODRIGO M.
Went out the way to assist me. Definitely will be using this location again.Johnathan S.
I was pleasantly surprised and would happily recommend the Saw Mill River U-Haul location to a friend for local moves.Jochen A.
The staff was very helpful, courteous and made our need for an extension painless. The service was awesome and honestly it has always been. That's why we always come back. Thank you for making our rental need worries nonexistent. Again thanks.SCOTTO W.
El cliente no dejó un comentario.Hazem H.
El cliente no dejó un comentario.Victor S.
Have people ready and quickly able to take care of usAntonia C.
El cliente no dejó un comentario.Shamika P.
El cliente no dejó un comentario.Anita C. | Overall Experience
El cliente no dejó un comentario.Charles P. | First Impressions
El cliente no dejó un comentario.Latoya D.
Love the new cargo vans! Reservation process, pick up and drop off we're fast and easy. I only wish the cost per mile was lower, or at least lower if you go over a certain # of miles. I drove 380 miles, got the first 100 free, thank you, but it was pricey. Home Depot has you beat on this with unlimited miles, but they suck.Catherine L.
El cliente no dejó un comentario.Andreina M.
El cliente no dejó un comentario.Antonia C.
El cliente no dejó un comentario.Jevon W.
El cliente no dejó un comentario.Michael M. | First Impressions
Some of the questions above do not apply. I only called in to pay my bill. I was treated with respect and courtesy. The transaction was completed in a timely manner. Ms. Lacayo was friendly and very efficient.ANA R. | First Impressions
El cliente no dejó un comentario.NAJWA M. | First Impressions
El cliente no dejó un comentario.ELISA E T. | First Impressions
Great customer service and it was so convenient having the storage unit and truck rental at same location.Frank F. | Overall Experience
El cliente no dejó un comentario.Dabney W. | First Impressions
El cliente no dejó un comentario.Jacqueline R. | First Impressions
El cliente no dejó un comentario.Evermea c. | Overall Experience
El cliente no dejó un comentario.Celestino O. | First Impressions
El cliente no dejó un comentario.JOSEPH E. | Overall Experience
El cliente no dejó un comentario.Hailie S. | Online Move In
El cliente no dejó un comentario.TINA P. | First Impressions
El cliente no dejó un comentario.JAMIANN P. | Overall Experience
I am emotionally happy that I the pleasure to be help by Ms. Emely and I will recommend to all my friends the good service and friendly service.Yvette R. | First Impressions
El cliente no dejó un comentario.Tianna P. | Overall Experience
El cliente no dejó un comentario.CHRISTOPHER S C. | Overall Experience
El cliente no dejó un comentario.Venee H. | Overall Experience
El cliente no dejó un comentario.Nkechi O. | Overall Experience
El cliente no dejó un comentario.frank b. | First Impressions
El cliente no dejó un comentario.CHERYL L G. | Overall Experience
El cliente no dejó un comentario.DAPHNE M. | Overall Experience
Only certain floor had air conditioning so I’m wondering what happens to peoples stuff in storage unit if it’s hot on the floors especially if it’s supposed to be climate control other than that the staff was very professional and friendlyCynthia m. | First Impressions
The staff were super friendly fast and efficient I appreciate all their helpVenee H. | First Impressions
Staff was very helpful. After hours drop off was complex using the web over the phone. Took a while to figure out. I waited on hold for 30 minutes for help but never got helped. Eventually figured it out.Marc P. | Overall Experience
El cliente no dejó un comentario.Jay B. | Overall Experience
El cliente no dejó un comentario.Devonnette S. | First Impressions
El cliente no dejó un comentario.ROBERT AND EMILY E. | First Impressions
Melanie was fantastic. Efficient, knowledgeable, quick and great customer service (always with a big smile)!Robin R. | First Impressions
The hours to access your unit are horrible. The price is to expensive. I found a cheaper location to store my things which also has pretty good security. Double the size of the unit for what I was paying here at uhaul for less money monthly. I also paid the rent for my unit here and moved out the following day, I feel like I should be refunded.Brandon M. | Overall Experience
El cliente no dejó un comentario.Michael S. | Overall Experience
The clerk was very helpful.Andrea C. | First Impressions
El cliente no dejó un comentario.erika p. | Overall Experience
Excellent serviceJorge C. | Overall Experience
El cliente no dejó un comentario.Janie W. | First Impressions
El cliente no dejó un comentario.Michele D. | First Impressions
El cliente no dejó un comentario.Sharae B. | Overall Experience
El cliente no dejó un comentario.ROBINLYNN F. | Overall Experience
El cliente no dejó un comentario.amere j. | Overall Experience
El cliente no dejó un comentario.linda l. | Overall Experience
Everyone was helpful and pleasant especially mr.Louis very polite professional and accommodating great managerZaida Z. | Overall Experience
Everyone from the office on Saw Mill River Road was more than helpful. The updates, and confermations were easy to fill out and be ready. Karina Diaz is a doll!Anthony S. | First Impressions
El cliente no dejó un comentario.Zaida Z. | First Impressions
El cliente no dejó un comentario.francis c. | Overall Experience
El cliente no dejó un comentario.Jacqueline W. | Overall Experience
El cliente no dejó un comentario.Michelle C. | Overall Experience
Overall great experience, I was a customer for over a year here. Like some storage, this one has bathrooms we can utilize. Great place to store your house hold goods, very safe and secure.Hector A. | Overall Experience
I am surprised thatvthe units have a net as a ceiling.TANYA C. | First Impressions
Employees disputes are poorly handled -primarily because management is either unavailable or completely disengaged regarding customer concerns. There is simply no incentive for the employees to perform basic tasks such as closing an account or printing a receipt. They don't care; care being the operative word. I would never use Uhaul again or recommend someone else.david c. | Overall Experience
El cliente no dejó un comentario.CHERYL T. | Overall Experience
El cliente no dejó un comentario.Charmaine W. | First Impressions
El cliente no dejó un comentario.LOUIS J JR T. | Overall Experience
Thanks for U-Haul's understanding regarding difficulty in paying storage facility charges on time.Robert G. | First Impressions
Karina Diaz was the absolute best! Had it not been for her things would have been disastrous! My only regret is that I was not aware that I could have been associated with her from the beginning of problems that could have been avoided, like my unit being damaged by water. Instead I depended on other workers that promised to attend to the problem and did not! She is a "Gem" though. Would not recommend anyone I know unless they had direct access to her.Sheryll P W. | Overall Experience
The young woman that helped me was professional and answered all of my questions.Tydishe C. | First Impressions
This branch is better organized than the Homefield location. They put a little red sticker on my card that had my unit number. Nice touch. They look like they take covid seriously with barriers and the charge card units 6 feet away from the staff. I really liked the Yonkers location. At Homefield I've had to go to in 6x to fix my card. I hope the 7th time is a charm. Staff allowed a customer to stay in store without a mask yesterday. Horrible. Please get the Homefield location to take covid more seriously there is a rise coming. And help them with workflow regarding fixing swipe cards. A customer should not have to go back 6x to get the same issue fixed. The Yonkers location has their act together.jennifer k. | First Impressions
I had 2 storage units, one for 3 years and the other for 5 years or longer. The facility was ok as far as cleanliness. Could do a better job with extermination- vermin and insects. After emptying my unit, I found mouse droppings in boxes. The elevator was broken for several days which was a huge inconvenience and no compensation was offered. I had to walk up the stairs with furniture. I would not recommend this facility. The rates increase consistently every year and you're at their mercy.SELENA R. | Overall Experience
El cliente no dejó un comentario.adam g. | Overall Experience
El cliente no dejó un comentario.ovie l. | First Impressions
I was waiting for over twenty minutes for the on site staff to open the unit I just purchased. When I called the front desk, this kid had apparently forgot all together, then tries to give me an attitude about the fact that I was calling him out on his unprofessionalism.adam g. | First Impressions
Unit was big enough and helpful but I was located on the second floor and it was extremely hot. Zero AC. That def needs to be adjusted n fixed. Because I was sweating a lot while moving in n same as for moving out.SOPHIE C. | Overall Experience
El cliente no dejó un comentario.Micheal B. | Overall Experience
I travel 48 states and yonkers franchise appear disconnected from 47 of them . I'm not sure if its policy but in one instance yonkers is doing their own thing . Overall thank you for the time we shared . ( at least correspond w/ your bro franchise in chicago ).KEITH H. | Overall Experience
Person at front looked like they didn’t want to be ther it took two days to get the lock off my door and the room had to be changedChristopher P. | First Impressions
El cliente no dejó un comentario.Alex l. | Overall Experience
Storage unit area was extremely hot. AC was not put on or it was broken. Staff was made Aware n he told me. He doesn't control that. I think staff needs to know who to contact if it's too hot in the storage area.SOPHIE C. | First Impressions
El cliente no dejó un comentario.CHRISTINE C. | Overall Experience
GraciasAngel F. | Overall Experience
El cliente no dejó un comentario.Russell K. | First Impressions
I really love this place. The workers were very friendly and very patient. It was clean inside as well as the out and to me that is a pluskeith M. | Overall Experience
I've had many problems with this place. Its hard to get staff on the phone and if you do get them on the phone, its because they are calling you because you're late on a payment. They'll keep calling back to back till you pick up when they want their money. I've been a customer for years and several times they've done repairs or upgrades and had debris from the ceiling fall all into my unit. I paid my unit late once and they left their lock on my unit for 3 weeks. They charge a "maintenance fee" for cleaning the storage facility but some how debris always made its way in my unit. Especially when they installed the new air units on my floor. This is also not a 24hr access storage facility.RICHARD L. | Overall Experience
I was not given a copy of my contract. I was not informed that the elevator was not in service which was a huge inconvenience.Naiyma P. | First Impressions
El cliente no dejó un comentario.jose l. | Overall Experience
Probably the best storage facility I have ever been toTimothy J. | Overall Experience
All over positive experience!Debra F. | Overall Experience
Staff and services provided were excellent!!KRISTIN K. | Overall Experience
Roberto and his team were fantastic: incredibly efficient, smart, generous and masters of the art. I was very very pleased with my service. Thank you, Team!Nathalie W. | First Impressions
Thank you for your service. I had my storage unit for many years and felt safe and confident that my belongings were secure. However, the facility had a bit of a rodent problem. Very frustrating.JOSEPH H. | Overall Experience
Cobten un deposito para que puedan cobrar los dias extras y los millajes.ya no se va a cojer ningun truck debido al alto cobro de dinero que cobraronIvan R. | First Impressions
I rented space at this facility for over 25 years even though there were other facilities nearby, both U-Haul and others. I moved out of state and this location was no longer convenient for me.SLAWOMIR S M. | Overall Experience
Unfortunately,there were a few factors for changing to another company:ever increasing prices & bad customer service from what seems to be a staff of kids w/poor people skills. Level the elevator!MONICA A. | Overall Experience
I wish to thank the staff at u-haul for the fantastic service they have provided over the years, in person or over the phone. I will continue to use u-haul for all moving and storage needs! GraciasSIDNEY G. | Overall Experience
It was awesomeChristina l. | Overall Experience
We would highly recommend this facility for its cleanliness and the attentiveness of it's employees. The storage room preserved all items without mold or musty scent. Highly recommend...WANDA R. | Overall Experience
At first the counter person male employee treated me rudely and in a hurry. He was not interested in speaking with me over the phoneCHERYL T. | First Impressions
Great customer service, informative and courteousLucila T. | First Impressions
The facility was dirty, the elevator wasn’t working, there was no AC and the employees seemed bothered to have to help!!!iris m. | Overall Experience
The facility is dirty with malfunctioning equipment and elevators! No AC and the employees are in no hurry to help!iris m. | First Impressions
Thank you for protecting & housing my things.Ian P. | Overall Experience
My free storage should've been the same as the drop off location for the rental! People at this location are very rude, stand offish and no help at all. Hire people who want to work and help others!!cristina t. | First Impressions
The service was great. My belongings were well secured, stored and climate controlled. I had no issues moving in or out. I would reccomend this uhaul facility.MELISSA H. | Overall Experience
Lazy staff. Staff would not care about the customer. Worst staff i ever seen.Yamil S. | Overall Experience
Later hours until 9 should be added 2 days during the week and more hours on SundayValerie R. | Overall Experience
Helpful and courteous staff.Robert V. | First Impressions
Belongings destroyed by mice and water damage.PATRICK W. | Overall Experience
Buenovictor e. | Overall Experience
OkRavon R. | Overall Experience
Excellent Staff and facilityKhalil H. | Overall Experience
Weekends Friday to Sunday should be late if not 24hrs and ur pricing us offRashawna H. | Overall Experience
Nice JobDorian H. | Overall Experience
customer service can be improve - some are friendly, some are notESTER A. | Overall Experience
Consider later hours and discount for loyal customers and i say you were prefect but settling for great isnt half bad eitherRashawna H. | Overall Experience
NDMICHELLE W. | Overall Experience
Great customer service a really good experienceJacqueline M. | Overall Experience
Safe secure and convienentPaula F. | Overall Experience
Location is easy to get to. Facility was always clean and staff friendly.Pioneer R. | Overall Experience
Unhelpful staff, very few carts for getting stuff out.Carolyn M. | Overall Experience
My storage unit is at 937 Saw Mill River Road, Yonkers, NY. I had a terrible experience at there. Locked in. No announcement was made that facility was closing, Emergency Call button not working.Jeanne R. | Reservación
Very ProfessionalPEDRO R. | Overall Experience
It is not air conditionedPioneer R. | Reservación
NaBILL L. | Overall Experience
there are ways today to screen people and make sure they don't miss-use the space (sleep over etc.) so that regular users won't have to pay for after hour access or get stuck coz it ain't working.Gate Service N. | Overall Experience
Facility clean and well kept... just had a difficult time getting in access was always denied on my entry card, which made it annoying when all o wanted to do was get in and get out!! WRichard C. | Overall Experience
Good place to store your things. Easy to get to off the Saw Mill Parkway.JASON T. | Overall Experience
Servicios adicionales en esta ubicación
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