Customer Reviews for U-Haul Moving & Storage of Worcester

10,694 reviews

290 Belmont St   Worcester, MA 01604
(@ Shrewsbury)

(508) 752-7005

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(508) 752-7005

290 Belmont St
Worcester, MA 01604
(@ Shrewsbury)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Please require a signature at drop off. I don't want to be called at 7am the next morning asking me if I dropped off the vehicle, when I actually walked inside the store, and spoke to someone about the vehicle being dropped off and pointed to it!

JONIDA K. 
Rating:
5.0

Great service, General manager is great with understanding problems and finding solutions. Will definitely recommend for someone else in the future.

ODALYS S. 
Rating:
5.0

On what was a very difficult morning I was very happy with the way the staff helped me and treated me and treated everyone that I saw them deal with. They are very polite and accommodating

Brenda M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAFAEL H. 
Rating:
5.0

Great customer service!!!

COLLEEN S. 
Rating:
5.0

The staff was excellent. Equipment was fine. Equipment pick up/return area would benefit from a vehicle entrance on Belmont Street.

GERALD M. 
Rating:
4.0

The customer service was great.

scott L. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

I would highly recommend this place they gave me a truck with no reservation on a busy day and there was no extra charges it was a smooth transaction. Five stars all the way place to go with anything with of moving.

ODALYS S. 
Rating:
5.0

Raffe was especially friendly and helpful.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

MYRIAM P. 
Rating:
3.0

Customer did not leave a comment.

TRANG H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kyle R. 
Rating:
5.0

Customer did not leave a comment.

NANA B. 
Rating:
5.0

Customer did not leave a comment.

SABINE T. 
Rating:
5.0

My agent was excellent

HENRY B. 
Rating:
4.0

Customer did not leave a comment.

SEAN D. 
Rating:
5.0

Customer did not leave a comment.

AARON CHARLES C. 
Rating:
5.0

Nothing I can think of

DAVID M. 
Rating:
5.0

customer service reps are excellent!!

JOHN R. 
Rating:
3.0

Double booking and almost cannot get the rental. I paid for the dolly but you did not give me that.

SHUBIN C. 
Rating:
5.0

Let Adrian run the show Remembered my name, had a couple chuckles at the counter- stuff I just don't encounter v often great crew all around and right up the street It will come up again- we will be back! Thankyou

CLIFFORD M. 
Rating:
1.0

NOT VERY WELCOMING!!! ALL THE FEMALES HAVE A NASTY ATTITUDE

CARMELO T. 
Rating:
5.0

Customer did not leave a comment.

Mauricio B. 
Rating:
3.0

I had an issue with one of your workers accusing me of calling her stupid. She cursed at me and she was extremely rude. Never in my life do I call people stupid to their face. Maybe it was the pandemic and stress that cause her condensing behavior. Her name is Nixie and she's of Hispanic origins from Puerto Rico.

ALFRED T. 
Rating:
5.0

Great job!

MICHAEL Q. 
Rating:
5.0

It is just fine.

CHIGOZIE O. 
Rating:
4.0

Customer did not leave a comment.

Mark C. 
Rating:
3.0

Customer did not leave a comment.

Margaret J. 
Rating:
5.0

Customer did not leave a comment.

RICKY R. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Margaret L. 
Rating:
5.0

More detailed description on how to inspect and depart with vehicle.

TODD B. 
Rating:
5.0

The guy in the yard is awesome

JOHN C. 
Rating:
5.0

Very good assistances services and profesional

body W. 
Rating:
5.0

The entire staff from the moment I arrived until the moment I left was courteous and professional. There was only one person behind the counter dealing with multiple customers and he worked quickly and efficiently. I was in and out with my trailer in about 15 minutes.

GARY B. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL A. 
Rating:
5.0

it was after hours when we returned the truck. It was a little confusing as to where exactly to leave the truck afterwards but we finally figured it out

IOANNIS G. 
Rating:
5.0

It was the last minute very complicated move for my children and we chose you all like I always do and it turned into very hard to deal with move but all the staff there made it so so much easier by helping us get the right two units to put on my son's belongings it was that kindness that made it so much smoother thank you to all

Elaine B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ELBA F. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

Ken F. 
Rating:
5.0

Customer did not leave a comment.

KENNETH R. 
Rating:
5.0

I was pleasantly surprised; my previous experiences with this location were that it tended to run out of vehicles and have long lines. When I got there today, there were two people being helped, and a third waiting. I was quickly helped and the truck I had reserved was actually ready and waiting. I'm not sure what changed here, but I'm happy it did.

NEIL K. 
Rating:
1.0

The woman at the counter, was helpful, as was the man who helped hook up the trailer. The reason for my negative review is that a man came to help unhook the trailer. I didn't see him, and he started unhooking the trailer while I was backing up. It was dark and he was wearing dark clothing. I nearly ran him over. I never saw him, but I heard a voice and stopped. I still had 10 feet to go backing it in and was still moving when I finally heard him. Scared the heck out of me - to think I almost ran him over. Please have your staff communicate with us before stepping behind moving vehicles.

STEPHEN I. 
Rating:
5.0

Customer did not leave a comment.

Paula C. 
Rating:
5.0

Customer did not leave a comment.

Vincent T. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER R. 
Rating:
5.0

great service, will be renting again in the next couple of weeks

THOMAS L. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Samantha Bucci is the best ever! <3

AMANDA K. 
Rating:
5.0

Gentlemen handling rental returns was exceptionally courteous

PETER L. 
Rating:
4.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

IVONNE M. 
Rating:
5.0

Customer did not leave a comment.

GREG C. 
Rating:
1.0

The workers behind the desk had an attitude with the customers but the young man who put the hitch on was friendly

Scott B. 
Rating:
5.0

Customer did not leave a comment.

ENNOBEL C. 
Rating:
4.0

Customer did not leave a comment.

Shiella G. 
Rating:
5.0

Keep up the good week.

KWAKU B. 
Rating:
5.0

Difficult move U-Haul employees made it so much less stressful .thank you all .

CHRISTOPHER C. 
Rating:
4.0

Customer did not leave a comment.

TINA N. 
Rating:
2.0

The early hours pick up app was difficult to use. I had to re-create my account multiple times and reset the password multiple time to get it to work. The wait time for telephone assistance was over 20 minutes. Upon return, there was one person working the counter who was very rude and short with customers.

ruthie D. 
Rating:
5.0

Honestly nothing, this was a very stressful day made a little bit easier because the employees at this location were so helpful. Thank you for having a great team that is polite and professional.

ELIZABETH B. 
Rating:
5.0

Customer did not leave a comment.

jane p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JANE P. 
Rating:
5.0

Customer did not leave a comment.

PEDRO G. 
Rating:
5.0

Very accommodating. They ran out of hand trucks, but upgraded me free with appliance dolly!

LANETTE J. 
Rating:
4.0

Customer did not leave a comment.

ROSAMOND B. 
Rating:
5.0

The employees are very friendly

JON Y. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO M. 
Rating:
5.0

The new staff is excellent! Really personable, empathetic, professional, and helpful! I used to dread coming in here, but everyone is so friendly now and helpful!

DIONNE G. 
Rating:
4.0

Customer did not leave a comment.

MARY G. 
Rating:
1.0

Your people were smoking marijuana at the drop-off location on Belmont Street in Worcester, MA. I mistakenly left a set of keys in the cup holders in the van. I called the location to notify them, but they never answered the phone (I let it ring for at least 10 minutes, but no-one answered, several calls were made). When I got there to pick up my keys, I was told they were not there. One of the 2 individuals, who were smoking weed as my son and I dropped off the van, has my keys but are denying that they have them! They were highly intoxicated and extremely unprofessional. It cost me over $200 for a new car key, make copies of apartment keys that I needed to return to my former residence, and change the locks on my new home. I will never do business with this establishment again! One of the 2 intoxicated persons has my keys! Very, Very unprofessional!

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE M. 
Rating:
5.0

Customer did not leave a comment.

ALLISON A. 
Rating:
5.0

Everyone was very helpful and made it a smooth experience

CHRISTOPHER L. 
Rating:
1.0

Attempted to rent trailer from Chicopee Mass. They sent me to Springfield Mass. 16 hours before pickup time they called and told me I would have to drive over an hour to Worchester Mass to pick up unit. Trailer broke down. Manager of the Worchester Mass store did nothing to Reimburse me. Once I got to the storage unit in Tennessee it would NOT UNLOCK. Went back to the store. Got another pass. Then the unit they assigned me was taken. The woman who rented me the unit said there “ was an elevator “. BIG LIE. I told the woman who rented me the storage unit that I JUST HAD A KNEE REPLACEMENT. Couldn't get the manager on the phone. Called to return the truck and trailer. They sent me to a location that WOULD NOT TAKE THE UNIT. Had to drive an additional 45 minutes to return the unit. Will never rent from U haul again. No reimbursement from UHAUL. I will post this on Facebook and tell everyone I can what a shitty company U haul is.

RICHARD C. 
Rating:
5.0

Staff was helpful and courteous

TIMOTHY F. 
Rating:
5.0

Customer did not leave a comment.

Brian D.  |  Overall Experience 
Rating:
5.0

Great customer service

Scott S. 
Rating:
4.0

Customer did not leave a comment.

RICHARD L. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Staff was great. Especially the lady with glasses. She was extremely helpful

Richard B. 
Rating:
5.0

All great, all helpful friendly people

HENRY T. 
Rating:
5.0

Customer did not leave a comment.

RODNEY H. 
Rating:
5.0

Customer did not leave a comment.

DIANE F. 
Rating:
1.0

I reserved online, the truck was not pulled out of the staging lane, the appliance dolly I requested wasn't in the truck, and the bag of "6 large furniture pads" only had 4. I didn't realize this until getting to my destination. Because of all this, I took about 3 hours longer than intended and got charged double.

Christopher S. 
Rating:
4.0

The only problem I had was equipment availability. I reserved 3 weeks in advance for pickup in Webster MA and could not pickup until Tuesday in Worcester MA.

JOHN D. 
Rating:
4.0

When I arrived they were having some computer issues but they were resolved fairly quickly and in a reasonable time.

STEVEN A. 
Rating:
4.0

The only issue I ran into was the 10' truck I ordered was unavailable due to over booking I was told. I had to take what I could get as I had a appointment with the city dump and I am forced to move before Nov 1st. I wasn't able to move all my property as I would have liked but at least I was able to move some items. The staff was pleasant during a tough situation.

Jennifer N. 
Rating:
4.0

Customer did not leave a comment.

SALOMAO D. 
Rating:
2.0

For starters. I checked one week before renting so I would know what everything was going to cost me. The woman I first spoke to and then later the manager were unsure of the mileage costs for the vehicles I was considering. Told me it was probably either .69 cents or .79 cents per mile. ENDED UP BEING $1.09 PER MILE. How do they rent theses vehicles day in and day out and not know the mileage costs and be that far off in guessing? The next biggest problem was when picking up the truck. The registration on the paperwork did not match the registration on the truck. Thats bad enough but then the registration on the truck did not match the actual registration on the trucks paperwork in the vehicle. So they decided to get me another truck only to have the exact same issue. The incompetence at that point just amazed me and I wanted to simply cancel the whole thing. Finally a third truck had matching registrations. Then they had quoted me the incorrect insurance rates. There is so much more to say bad but I think you get the idea. The cost was almost double from what was quoted me. On the good side the Manager Adrian Reyes was professional the whole time and did his best in the end to compensate me for my inconvenience. Please feel free to contact me if you want to hear the rest on the issues.

KEVIN C. 
Rating:
5.0

Customer did not leave a comment.

Kit L. 
Rating:
5.0

Always happy at this center, great customer service! Thank you.

JOHN L. 
Rating:
5.0

Teach scheduling to have better a little more understanding. The assistant manager at Belmont st is excellent!!!! For when you book online and you pick you preferred location. That it be that location you pick. Not book it for a location an hour away.

Elizabeth R. 
Rating:
3.0

Customer did not leave a comment.

Jacob B. 
Rating:
4.0

This was the THIRD consecutive time that I have gone to pick up my vehicle/trailer at U-Haul and found that it wasn't there. This time, the location manager was very helpful and luckily was able to find me a larger vehicle. The last time, I had to drive a half an hour the wrong direction find myself a trailer. This location manager was excellent, the last one was utterly unhelpful, saying basically "tough luck." I will check out Ryder or Penske next time.

CHARLES M. 
Rating:
2.0

Pick up was disorderly and scanning car code took several tries.. Confirmation required chat with online help and it took so long for them to respond that they link expired. Truck cabin smelled of smoke.

Amy S. 
Rating:
3.0

Could clean the trucks better last one I rented had construction debris in the bed, windows were dirty. Has to clean them to see out. Overall the staff is friendly helpful.

david M. 
Rating:
1.0

Customer did not leave a comment.

Ronald V. 
Rating:
4.0

Customer did not leave a comment.

JAMES F. 
Rating:
2.0

Late fees and other fees are extreme. I was denied access to the unit for being 3 days late. I would not at all recommend a storage unit with Uhaul at all.

vincent n.  |  Overall Experience 
Rating:
5.0

$15 for a trailer for 24 hours.

Patrick F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Great customer service! Quick and easy in and out!

DOUGLAS S. 
Rating:
5.0

Customer did not leave a comment.

Eric E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHRISTIAN M.  |  Overall Experience 
Rating:
4.0

A little more specific map with streets of where to enter the parking lot would have been helpful for me

Leah R.  |  First Impressions 
Rating:
5.0

ADRIAN WAS VERY HELPFUL AND VERY COURTEOUS!! THANK YOU!!

Sharon B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kaarina h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian D.  |  First Impressions 
Rating:
3.0

The MOST INCONVENIENT thing about this storage facility is NO ELEVATOR in the entire building! My unit is on the second floor, so everything had to be carried up stairs. Which, of course, means it will all have to be cartied back down stairs when it's moved out. The loading dock door closest to my unit cannot be opened (no entry code pad outside and no opener buttons inside).

Lauri S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cheryl H.  |  First Impressions 
Rating:
5.0

The staff was very professional and nice.

Marie D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dawn` W.  |  First Impressions 
Rating:
5.0

Very friendly staff and great sercvice

Rafael L.  |  First Impressions 
Rating:
4.0

Girl at front of store was very professional and courteous.

Richard C.  |  First Impressions 
Rating:
5.0

Good customer service

JULIUS M.  |  First Impressions 
Rating:
1.0

Because we waited one-half hour for someone to take the look off of the storage unit which was a big pain in the butt. And there were no staff members in the storage area.

STACEY B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NELSON V.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top