Comentarios del cliente para U-Haul Moving & Storage of Worcester

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Worcester

Grado total:

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Jose S.
Grado:

The woman was rude . She also used her phone to copy of my drivers license because it was easier than using equipment provided by you to do the work. This day with all the identity theft going on , I want someone someone to use their own phone to photograph my drivers license. I am considering going to the authorities to report this practice.

Robert E. | Overall Experience |
Grado:

Great place fast friendly and professional

Debora H.
Grado:

Missy is anExcellent Customer Service Rep. Happy. Helpful. &. Kind. Mellissa. however, could use a refresher inCustomer Service. 101. Hitler mentality!! Yikes.

Joseph R.
Grado:

El cliente no dejó un comentario.

Jeffrey B.
Grado:

El cliente no dejó un comentario.

patricia P.
Grado:

Mellissa is wonderful. You're in and out in a jiffy. Luis is a very pleasant face and smile to greet you early in the morning. Wonderful team.

Joseph R.
Grado:

Great Freindly staff ...

Santos P.
Grado:

Everything was great, thank you

Dennis M.
Grado:

I am not happy about being charged extra for fuel. I gassed up per the chart, about a mile from my drop off. The image in the invoice is not representative of the fuel gauge as I left it.

Cloretta M.
Grado:

El cliente no dejó un comentario.

Armand V.
Grado:

Very fast service and well prepared workers

Michelle A.
Grado:

Melissa paradise, your manager was super rude. And very disrespectful. Have never been treated so badly by any of your other reps at this location before.

Denise S.
Grado:

El cliente no dejó un comentario.

Sharon F.
Grado:

When we picked up the vechicle, we greeted by Missy T. This Employee is outstanding as far as professionalism ad being courteous. I give her a 10.

Lesa S.
Grado:

Everyone there was pleasant and helpful!!! Couldn’t have been nicer. Didn’t like the phone method of uploading damage pictures and odometer readings but otherwise everything was great! Especially the woman who helped us!

Woodrow W.
Grado:

El cliente no dejó un comentario.

Adalila C.
Grado:

El cliente no dejó un comentario.

frank F.
Grado:

The Office help was Awesome! Friendly and Kind!

Angel S. | Overall Experience |
Grado:

Staff They are very friendly and expect everything we ask I’m very please

Kristen R.
Grado:

Staff were fantastic!!!

Mark F.
Grado:

El cliente no dejó un comentario.

Glade D.
Grado:

Need better customer service.

Peter N.
Grado:

Adress overcharging. I was being charged for 2 days yet had taken truck for 3 hrs only

Christopher D.
Grado:

El cliente no dejó un comentario.

Gloria B.
Grado:

There was a lot of unexplained things like I would be getting charged twice I got overdraft because your agent did not explain paying two times for one service and then they will put back in the card wtf

Dawn H.
Grado:

I rented a truck, in conversation with the associate I was told I can take a dolly just in case and if not used there will be no charge. I did not use it and was charged. I sent a note when I returned it requesting the charge be removed and got no response - charge never removed. Very unfortunate as I have rented with uhaul several times in the past few years. There are other options, I will look into those for future rentals instead of being taken advantage of.

Michael S.
Grado:

El cliente no dejó un comentario.

Dionisio T.
Grado:

El cliente no dejó un comentario.

Rick D.
Grado:

I rented a motorcycle trailer and I think the trailer needed new bearings or tires. The trailer had a bad vibration.

Lawrence M.
Grado:

the staff was very helpful

Christine M.
Grado:

El cliente no dejó un comentario.

Peter W.
Grado:

El cliente no dejó un comentario.

TODD E.
Grado:

El cliente no dejó un comentario.

Sung Jae S.
Grado:

The manager overcharged me fueling.

Amie M.
Grado:

Tell people about fees before hand Nd fix your trucks before u loan them out I have videos of a fucked up truck u guys gave me then charged me 140 for fuck you guys never again

Craig V.
Grado:

El cliente no dejó un comentario.

Shawn S. | Overall Experience |
Grado:

I thought it sucked, because I was late with 2 of my payments one was when I was in to pay my bill off in January I had too wait for u people to upon the door for three weeks until you got me straightened out so I could get back INTO the storage until, which I was a day late, YOUR PLACE SUCKS IN SERVICES, I SAID C236 HAD A DOOR THAT SUCKED

jeff S.
Grado:

El cliente no dejó un comentario.

Roger B.
Grado:

El cliente no dejó un comentario.

Henry Z.
Grado:

El cliente no dejó un comentario.

Linda M.
Grado:

El cliente no dejó un comentario.

Silvia A.
Grado:

El cliente no dejó un comentario.

Charles R.
Grado:

El cliente no dejó un comentario.

Mary D.
Grado:

El cliente no dejó un comentario.

Michael P.
Grado:

Parking.

Cynthia G.
Grado:

El cliente no dejó un comentario.

Christopher D.
Grado:

El cliente no dejó un comentario.

regnald A.
Grado:

El cliente no dejó un comentario.

Jorge C.
Grado:

Nice service, good equipment.

Cindy L.
Grado:

El cliente no dejó un comentario.

Kyle W.
Grado:

El cliente no dejó un comentario.

Annalisa N.
Grado:

I wasn't able to check in from the parking lot, had to go inside and wait in line, delaying my pick-up time. The staff inside were very helpful! But it was a Saturday and they seemed understaffed. My uhaul reeked of cigarettes. When I returned the uhaul, the man processing my checkout had a cigarette in his mouth the entire time (explains why the store and uhaul smelled so strongly of cigarettes). His phone couldn't process my refund, so I had to go inside and wait in line again. Not a great experience, but I got the uhaul and everything moved between houses, so that's all that matters right?

Rafael B.
Grado:

El cliente no dejó un comentario.

Wanda R.
Grado:

El cliente no dejó un comentario.

Liang Z.
Grado:

Good place and nice employee, they help me a lot.

Olga G.
Grado:

El cliente no dejó un comentario.

Edward T.
Grado:

El cliente no dejó un comentario.

Roy P.
Grado:

Rental went great, truck worked out well.Great staff and easy to pick up and drop off. Only thing I would change is cleaning the windshield just as a safety feature...I actually cleaned the windshield in the truck i had as it was easier to see out, especially in the sun

charles C.
Grado:

Great service by all of the employees very professional and efficient thank you so much

Richmond J.
Grado:

El cliente no dejó un comentario.

Paul M.
Grado:

Make sure windshield is clean

Mauricio G.
Grado:

Everything was good besides getting the wrong van and then trouble returning do to wrong mileage

Joseph P.
Grado:

El cliente no dejó un comentario.

Ahmed S.
Grado:

El cliente no dejó un comentario.

wilberto R.
Grado:

great customer service easy checkout and check-in.

Jannise S. | First Impressions |
Grado:

El cliente no dejó un comentario.

Oscar R.
Grado:

El cliente no dejó un comentario.

Saket L.
Grado:

Got charged a $25 cleaning fee cause I left a drink in a cup inside!!

Nakisha P.
Grado:

El cliente no dejó un comentario.

Juliana F.
Grado:

El cliente no dejó un comentario.

Gordon G.
Grado:

El cliente no dejó un comentario.

Paul S.
Grado:

The service was quick and friendly. Great...Thanks

stephen D.
Grado:

El cliente no dejó un comentario.

Carmen I.
Grado:

Waited in line for 1 hour then was given the wrong equipment so had to wait another half hour. Staff was friendly but poorly run location

Jose S.
Grado:

Very rude and unprofessional. And felt very rushed through the whole process. I get that businesses get busy but there was no need for attitude by the person that was taking care of me. Overall experience was not a pleasant experience.

Michael H.
Grado:

El cliente no dejó un comentario.

Lisa S.
Grado:

El cliente no dejó un comentario.

Seth M.
Grado:

El cliente no dejó un comentario.

Roy P.
Grado:

El cliente no dejó un comentario.

Michael P.
Grado:

Nothing. It was fast, efficient. Walk out after paperwork the truck is at the door running with the door open. When I returned it, no wait, processed it in about 20 seconds and I was done. Really fantastic process.

Enrique M.
Grado:

Quick and easy

Carlos Q.
Grado:

wiper blades were awefully ruined and passengers side mirror was extremly loose and rpm werw running way to high

christina P.
Grado:

El cliente no dejó un comentario.

Stephanie B.
Grado:

El cliente no dejó un comentario.

Heather P.
Grado:

There was some difficulty with the fuel level when I tried to return the truck. I had to drive down the street and put fuel in the tank rather than pay to have it refilled because I 'didn't have my paperwork' even though I wasn't given any when I checked the truck out that morning. However, the employee who helped me return the truck was very nice and helpful.

Raymond P.
Grado:

uhaul employee's the very nice professional

Peter K.
Grado:

Good Service

STEPHEN C.
Grado:

Nothing specific, vehicle was ready at the correct time and the whole was very smooth.

Najee M.
Grado:

El cliente no dejó un comentario.

Godfred M.
Grado:

Was okay with your service

Jolita S.
Grado:

El cliente no dejó un comentario.

Brad W.
Grado:

Half way to our destination, the running lights on the trailer stopped working. We called the U-Haul help line and they were more than helpful. What a great service! I'd definitely recommend anyone to use U-Haul to help move long distances. They ensured the problem was taken care of and we were on our way within 90 minutes.

martin K.
Grado:

El cliente no dejó un comentario.

james R.
Grado:

El cliente no dejó un comentario.

Mitchell B.
Grado:

El cliente no dejó un comentario.

Samuel E.
Grado:

The manager took the time to make sure you understand everything .

Mohammad B.
Grado:

El cliente no dejó un comentario.

Peter K.
Grado:

I really like the former Manager Mike. I heard he quit the company.

Lourdes B.
Grado:

El cliente no dejó un comentario.

Shanna F.
Grado:

El cliente no dejó un comentario.

Ellen O.
Grado:

El cliente no dejó un comentario.

Brenda F.
Grado:

El cliente no dejó un comentario.

George L.
Grado:

El cliente no dejó un comentario.

John R.
Grado:

El cliente no dejó un comentario.

Nicole P. | First Impressions |
Grado:

The only reason I gave this two stars and not one was because Rita in the warehouse was so nice and accommodating. The reservation desk was awful, inattentive and did not inform me of basic things

William K. | Overall Experience |
Grado:

I will never forget the assistance we received from the manager after hours the night we came to fill the storage unit. We had not been given proper instructions or a lock earlier that day.

Salvador A. | Overall Experience |
Grado:

The store mánager.she.no good.

GERMAN S. | Overall Experience |
Grado:

The employees are rude and useless. They were not friendly nor were they helpful. Mean to be exact. Cancled my truck and will not be using your service. Please hire people how enjoy their job.

Deborah W. | Overall Experience |
Grado:

I was very happy with customer service at the facility!! Thank you for everything!!

bianka l. | Overall Experience |
Grado:

The best storege ever

Kwaku A. | First Impressions |
Grado:

Amazing experience!!! Very competent and knowledgeable staff that made a stressful situation manageable.

CHARLES S. | Overall Experience |
Grado:

Thank u for maintaining my record collection for 26 years... Sincerely...Dj Chuck Chillin'

HEATHER K. | Overall Experience |
Grado:

After asking FOUR different people what to do about renting for 1 additional week I was lied to and a entire month was charged to me and not reimbursed LIKE I WAS PROMISED BY FOUR PEOPLE! I'm owed $!

Evelyn G. | Overall Experience |
Grado:

Was exactly what I needed and the availability of numerous carts to help move items was very helpful. My only suggestion is to more clearly state that the office in Worcester is across the street.

MARY JEANNE B. | Overall Experience |
Grado:

A long time user, I can recommend them HIGHLY ! With every question; need; clarification I've had, the staff--ALL staff--have courteously met my need. Clean & safe, too ! Highly RECOMMENDED !!!

Kim S. | Overall Experience |
Grado:

Staff is fantastic!! To a person they are absolute Rock Stars. Everyone I dealt with was awesome!! I actually wish I needed more from this facility, just so I could interact more with the staff!

ryan l. | Overall Experience |
Grado:

Rented a few months, nothing of note occurred and was pretty secure.

Penny P. | Overall Experience |
Grado:

I believe that U-Haul is a great company. I have used your services many times over the years and always received great reliable service. Worcester U-Haul was very accommodating.

William K. | First Impressions |
Grado:

The general manager Ms Paradise was incredibly helpful and went “above and beyond” to ensure that everything went well with my storage unit rental

Raymond L. | Overall Experience |
Grado:

Very helpful,answered all my question

Cara P. | Overall Experience |
Grado:

This was by far the worst customer service experience of my life.

Anne D. | Overall Experience |
Grado:

Pleasant experience!

Eulogio V. | First Impressions |
Grado:

Facility itself was clean and perfect for my needs, and the lady (sorry couldn’t remember her name) that was over seeing the Facility was very knowledgeable and helpful.

Suzanne D. | Overall Experience |
Grado:

Great place! I always had safe, secure access to my unit, it was well lit and the floors were always clean .The unit was secure, dry and Felix was always helpful from the beginning to the last day!

janasha m. | Overall Experience |
Grado:

I had difficulty about my card I was not explain a lot about the credit card. They didn’t check the truck in the back before because the first truck had a very bad odor 2 truck didn’t have equipment.

NANCY B. | Overall Experience |
Grado:

Great experience

dale k. | Overall Experience |
Grado:

Staff was ok, facility was ok. Units have no lighting inside and limited larger units. I tried to upgrade my unit but staff seemed bothered. I moved to CubeSmart = overall better space and price

Eric C. | Overall Experience |
Grado:

Thank you for the use of your well-lit, temperature-controlled environment. The experience met my family's need as we transitioned from the mid-West.

Stacey l. | First Impressions |
Grado:

Great people

Michael P. | Overall Experience |
Grado:

Every thing went smoothly.

Suzanne D. | Reservación |
Grado:

We were a one way and were treated extremely well by every U-haul we went to and Felix, in Worcester, made the equipment return & storage a smooth, easy process for 2 tired travelers, when we arrived!

Hector Z. | Reservación |
Grado:

It was Ok.

Peter B. | Overall Experience |
Grado:

I very pleased especially when they helped me jump start the car I was pulling on the dolly. Nice people.

william b. | Reservación |
Grado:

I would ask the highest levels of management to please listen to the last 4 reservation phone calls I have had with U-haul. You must go back 3 calls before my last reservation call.

Robert S. | Overall Experience |
Grado:

Ok

jose r. | Overall Experience |
Grado:

Office needs a assign that states next person in line or line starts here

Joseph R. | Reservación |
Grado:

Great Service

ROSEMARIE M. | Overall Experience |
Grado:

A little expensive compared to other storage prices

dean s. | Overall Experience |
Grado:

This was my second time with U Haul very friendly and helpful will use again

heather r. | Overall Experience |
Grado:

Very friendly and helpful staff.

Yolanda r. | Overall Experience |
Grado:

Thank you for your service.

KAYLEE H. | Overall Experience |
Grado:

Was very convenient and clean. Only con, was a bit pricey for me

JOSEPH O. | Overall Experience |
Grado:

Kj

Karl B. | Overall Experience |
Grado:

Easy process

fabio b. | Overall Experience |
Grado:

All ok.

Saskia M. | Overall Experience |
Grado:

This facility had really accommodating hours, fair prices and friendly staff. I would definitely use again and recommend to friends/family

yimmy b. | Overall Experience |
Grado:

Very good

kimberly l. | Overall Experience |
Grado:

Hours are only convenient if you have 24 hr access. Which I was told numerous different things about that access... also paid on 5/26 as pymt was due..moved out 6/8.. no money back - complete rip off

Norma R. | Overall Experience |
Grado:

No issues with the storage

No reviews have been submitted for this location.

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