Customer Reviews for U-Haul Moving & Storage of Woodstock

380 comentarios

2000 S Eastwood Dr   Woodstock, IL 60098

(815) 345-4030

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(815) 345-4030

2000 S Eastwood Dr
Woodstock, IL 60098

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Melanie S. 
Clasificación:
5.0

20ft truck had trouble shifting gears at time. Employees at the location were pleasant.

Christopher A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Neil K. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN M. 
Clasificación:
5.0

By far the cleanest facility I've used. Wonderful employees, helpful and respectful.

LIZ R.  |  First Impressions 
Clasificación:
5.0

Fix the truck. It has a shimmy at 35-40 mph. I would NOT take this truck on the interstate.

Donald W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maximiliano B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacy M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles H. 
Clasificación:
5.0

Fast and easy and super clean!!!!!

BRADLEY M.  |  First Impressions 
Clasificación:
2.0

I currently rent three units with you guys. Two out of three of my units set off the alarm, even if I am checked in. The people here are super friendly so no complaints there. However the alarm issue is a little annoying.

Samuel M. 
Clasificación:
3.0

The owner is very attentive and professional. Other employees are not. I often have to go in to request that someone come out to check me out, even when they are not busy doing other things.

Barb U. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert O. 
Clasificación:
5.0

Amazingly clean and super easy process!

JENNIFER W. 
Clasificación:
5.0

Owner took us on a tour of facility explaining all the details of rental and how everything worked. Was very friendly and helpful. Would definitely recommend this facility to friends and family!

TRUDY K.  |  First Impressions 
Clasificación:
5.0

Very friendly and helpful staff. I feel safe storing my items here. I appreciate the flexibility od the renting of the van date. You guys are making a very difficult time in my life a little less difficult. I have one less thing to worry about.

BRANDY R.  |  First Impressions 
Clasificación:
5.0

Friendly and knowledgeable staff.

Brian M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason G. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEVIN D. 
Clasificación:
5.0

I have other storage units and this place is clean, convenient and makes moving in very easy. I highly recommend it.

Amy E.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy E. 
Clasificación:
3.0

My unit had a lock on it and somebody already was using it. Patrick was very helpful and got me a different unit when I arrived

Ryan A.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric C. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick R. 
Clasificación:
3.0

I would recommend this facility because it's very well maintained. However I would have given a higher rating but I expected friendlier service from the GM. You have a GM that seems put off by the customers questions and giving off the sense that he was uninterested in be there to open a store. My advise to the GM, It doesn't matter what time of day it is leave your problems at the door and treat your customers like your paycheck depends on it.

Lillian J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph H.  |  Online Move In 
Clasificación:
5.0

Very nice facility and helpful employees. Thumbs up!

GARY T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

deanna s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M.  |  First Impressions 
Clasificación:
5.0

I signed up on line then went yesterday to make sure I got it right. The young man that was there was very kind and helpful, he showed my unit, explained everything about how to use the facility and got me a closer unit because it's hard for me to walk. Your company goes above and beyond and you have an amazing employee.

Racine A.  |  Online Move In 
Clasificación:
1.0

Horrible experience. They didn't have the size truck I booked locally. We had to drive an hour away, only for them to lose the keys to the size truck we needed. Colossal waste of time and threw off our entire moving day timeline. Just incompetence all around.

James H. 
Clasificación:
2.0

Waited 30 minutes to be helped since there was only one staff member on site

Kelley W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRA N.  |  First Impressions 
Clasificación:
5.0

I had the best experience with this Uhaul location! I got covid the day before my scheduled move! They were so understanding and accommodating. I had to reschedule my move 3 times, yet they were courteous and so wonderful about everything and the delays. I am also renting a storage space from this same location. It is so clean, easy access, plenty of flatbed dollies to move things with. It's a great place and I will recommend you to everyone I know!

Rebecca W. 
Clasificación:
5.0

Nada

Margaret K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark C. 
Clasificación:
1.0

The employee that hooked up the trailer we rented did not tighten the clamp down on the ball hitch. I was driving down the road and hit a pot hole and the trailer came off the hitch and rammed into my bumper and dented it. This was a very dangerous situation. I was in heavy traffic and luckily the chains did their job and the trailer didn't go into oncoming traffic or didn't hit another vehicle behind us. I have filed a claim for my bumper with the U-Haul insurance as this was employee negligence for not securing the trailer as it should have been. When I went to hook the trailer up myself, the employee asked me to move aside that he would hook it up. I trusted him. I learned a huge lesson. This could have been disastrous.

BONNIE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAIME B. 
Clasificación:
5.0

Friendly people...fast and easy...

Cornel M T. 
Clasificación:
4.0

Have more than one person working the counter when you have a rush of people checking in on a Saturday morning. I reserved a 15' van for 3 hours beginning at 10am. I arrived at 9.50am. It was 10:30am by the time I got my van. I was still required to have back 1pm. All because there was only 1 guy (Patrick) checking people in and fetching vans.

Kyle S. 
Clasificación:
5.0

El cliente no dejó un comentario.

christopher W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jodie M.  |  Online Move In 
Clasificación:
5.0

Love the automated drive in doors and customer service is top notch!! Great staff.

Todd S.  |  First Impressions 
Clasificación:
5.0

I really love the convince of the garages you can pull your vehicle in for easier unloading as well as it being a great solution when weather isn't good. Super clean & organized as well as the staff helping and explaining the security measures on the facility. Thanks Uhaul!

ADRIANA S.  |  First Impressions 
Clasificación:
3.0

All the tires were low on the trailer, the guy there wasn't sure on how to hook it to the truck so I did. Was suppose to pick up in marengo and no one told us different so there goes an hour. Cry unorganized!!!

Michael P. 
Clasificación:
5.0

Nice and helpful team - immaculate facilities!

Virginia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerin F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott C. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
1.0

Asked directly if they checked the tire pressure. He said yes but when I got home and loaded the car the tire was flat. Called and asked to speak to a manager as the person I was talking with did not know how to handle this. Managers never called I was left to fend for myself.

Mark W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phil K. 
Clasificación:
5.0

Nice curtiuse members on location

James S. 
Clasificación:
5.0

This location is perfect, rented from here many times in the past few months, and the service from the staff has always been excellent.

Caleb R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deanna M. 
Clasificación:
5.0

Only bad part was how long it took for someone to initially answer the phone. Once someone did, it was easy peasy! And awesome that you had the electrical adaptor for trailer lights for purchase for a reasonable price! Still wonder where ours is since it wasn't where it should have been and still haven't located it LOL

Erin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darbe M. 
Clasificación:
5.0

Only if weather is bad. Heavy rain or snow, have the trailer up front so renters can just hook up and go

Lisa H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas H. 
Clasificación:
5.0

The only thing I think should change is if you move out early there should be a prorated refund . I switched from one unit to another and it was prorated . The facility was convenient and a great place to store my stuff for the short time I needed.

Denise C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey S. 
Clasificación:
5.0

The crew at the Rt 47 / Rt 14 location in Woodstock, il did an outstanding job. 15' unit was waiting for me at check out and check in went without a hitch. Speaking of hitch, they also gave me a quote for installation of one on my vehicle. Thanks for the great service...

Patrick B. 
Clasificación:
5.0

They have always been wonderful

John G. 
Clasificación:
5.0

El cliente no dejó un comentario.

William H. 
Clasificación:
5.0

Have brooms available to sweep out trucks being returned

SANDEE C. 
Clasificación:
5.0

The staff was very nice . I was in and out very quickly . Would definitely be coming back to this location

Jose C. 
Clasificación:
1.0

When I picked up the truck fuel level was just above 3/4 of a tank contract said it was full. I didn't notice this until I was about a mile away from the pick-up facility. I pulled over and took a picture of the gauge with milage clearly showing. When returned the vehicle I turned it over with MORE fuel than when I received it. I also showed pictures to attendants with a fuel level be below full when I picked it up. . Only to find out the next day that I was charged for not returning the truck full. I rent From Uhaul for my business EVERY WEEK. This is not the first time this has occured. I will be renting from a competitor here on out.

JEFFREY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jean C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valdimir H. 
Clasificación:
5.0

Representative was very professional Thanks-Aziz

AZIZ K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda H. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronda D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

taylor S. 
Clasificación:
2.0

I was charged for extra miles which costed an additional $20 for something I didn't do... no response from store

Vanessa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin C. 
Clasificación:
5.0

Very informative and helpful. Great employees and location.

Hannah V. 
Clasificación:
5.0

Fast and easy rental agreement. Truck was warmed up and ready to go within 5 minutes of arrival.

Bryant P. 
Clasificación:
5.0

El cliente no dejó un comentario.

John G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia W. 
Clasificación:
5.0

Nada

CHRISTOPHER D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelby V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew K. 
Clasificación:
5.0

while returning a different truck than I left with due to truck issues they were very understanding and apologetic.

CHARLES N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jaime S.  |  First Impressions 
Clasificación:
5.0

The truck was very hard to handle I've ridden in better

Eve T. 
Clasificación:
5.0

My first really good experience with uhaul

John G. 
Clasificación:
5.0

Well maintained facility, easy contacless setup was very good during pandemic. After accessing my new storage unit, I did later stop by the office and the staff was great, very helpful. Best Uhaul experience and best storage facility experience I've had and I've been using Uhaul and other moving/storage services all around the country for over twenty years. The Eastwood Drive Woodstock, IL team does a great job!

Timothy J.  |  Online Move In 
Clasificación:
5.0

Every employee I dealt with at the Woodstock facility was nice and very helpful whether I was gerring boxes, renting the space or cancelling my unit of the rental. It is nice for that space to finally be occupied too as it was an eye soar in the community. ¡Gracias!

Julie T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike W.  |  Overall Experience 
Clasificación:
5.0

Have more trucks available.

JAMES F. 
Clasificación:
5.0

Friendly service, well maintained facility. The best Uhaul truck I have rented in the past 2 years. I rent approx every 6-8 weeks.

Susan R. 
Clasificación:
4.0

El cliente no dejó un comentario.

OSCAR S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAIG H. 
Clasificación:
5.0

Friendly and efficient staff to handle the rental & return. Appreciated the Covid safety precautions.

Alan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JIM T. 
Clasificación:
5.0

I was surprised at how clean the facility is. I also like the temp controlled environment. Staff was very friendly and helpful. Prices are competitive with others in the area. Very secure. I highly recommend this storage facility.

Joseph L.  |  First Impressions 
Clasificación:
4.0

Please improve your customer service. I pulled up to return the trailer. An employee was outside cleaning vehicles. He did not acknowledge me even after I sat in my vehicle for several minutes. So I went inside only to have this same employee come in to greet me. I felt like I was interrupting his work rather than welcomed back.

Barb U. 
Clasificación:
5.0

El cliente no dejó un comentario.

lawrence J. 
Clasificación:
5.0

El cliente no dejó un comentario.

William C. 
Clasificación:
5.0

I can't think of anything. I didn't go inside, but at the door and it appeared clean. I had to wait a few minutes for someone to come out to help process my rental, but all in all, it was and easy return.

Terri T. 
Clasificación:
5.0

Everything went well. I originally rented the Cargo Van from Friday to SAturday but realized Saturday afternoon that I wouldn't be able to get everything unloaded to return Saturday and I called the store. I spoke with a gentleman to notify him and he said that it was no problem to return on Sunday. Then Sunday morning I received a call asking where the van was?? It seemed like the Saturday person did not pass along the information?? Other than that - it worked out just fine. Gracias.

ANNE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rita K. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANGEL D.  |  Online Move In 
Clasificación:
4.0

The only negative comment that I would make is when we first rented our units a few months back most of the employees were not wearing masks in the office or storage areas. Given that these areas are enclosed, I feel that your facility should follow the same mask mandates that other businesses are required to follow.

Brandon C.  |  Overall Experience 
Clasificación:
5.0

The staff were very helpful and great to work with. Highly recommend them.

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGEL D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stuart D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucy R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronda D.  |  First Impressions 
Clasificación:
5.0

Every Uhaul employee I have had contact with has been friendly, helpful and knowledgeable. The rates for storage and truck rental are extremely fair. I would definitely recommend Uhaul to others.

Linda E.  |  Overall Experience 
Clasificación:
5.0

When I was there closing out my locker and yes it's during the pandemic time wear masks should be worn there was an employee there which I did not deal with but just noticed he was not wearing a mask. The guy I didn't work with soon as I walked into the office area he put his on which I appreciated. I've heard bad experiences about storage units but this one I had an excellent experience it was well cleaned and they were always helpful

Cassandra S.  |  Overall Experience 
Clasificación:
4.0

Patrick was extremely helpful. We ran into a truck rental problem with another U-Haul dealer and Patrick was able to solve all of our issues with alternative ideas in a very timely manner. He was very goo and kind.

Amy S.  |  First Impressions 
Clasificación:
5.0

Patrick is awesome guy to deal with.

Dwyane R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary L.  |  First Impressions 
Clasificación:
5.0

Kevin was great and helpful

karen m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jill l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Roy P.  |  Online Move In 
Clasificación:
5.0

Patrick was great to work with!

ted s.  |  First Impressions 
Clasificación:
5.0

Super fast and super easy. Clean facility with easy access.

Tim L.  |  First Impressions 
Clasificación:
5.0

Great

Aaron K.  |  First Impressions 
Clasificación:
5.0

Great service

Francisco D.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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