Customer Reviews for U-Haul Moving & Storage of Woodside

8,743 comentarios

2645 Brooklyn Queens Expy W   Woodside, NY 11377
(Exit 43 on I-287 at 30th Avenue Location is north one block on the right)

(718) 267-2928

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(718) 267-2928

2645 Brooklyn Queens Expy W
Woodside, NY 11377
(Exit 43 on I-287 at 30th Avenue Location is north one block on the right)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Suraj M. 
Clasificación:
5.0

Great staff

Andrew S. 
Clasificación:
5.0

Very friendly people at that location. They offer help.

Lev S. 
Clasificación:
3.0

FIX YOU DAMN APP FOR ANDROID. EVERY TIME I TRY TO EITHER RETURN OR RENT SOME EQUIPMENT NONE OF THE PHOTOS CAN UPLOAD. THIS KEEPS HAPPENING OVER AND OVER. LAST TIME I TRIED TO UPLOAD PHOTOS FROM THE RETUNR LOCATION IT KEPT GOING BACK TO THE SAME SCREEN AND THE PICTURE WOULD NOT UPLOAD. REALLY FRUSTRATING WHEN USING THE TRUCK SHARE APP. MY PHONE IS THE NOTE 10 PLUS DO NOT TELL ME IT IS MY PHONE

Josip M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEANGEL C. 
Clasificación:
3.0

You moved my pick up location farther out so now I have to pay more for mileage. Thanks a lot.

JONATHAND B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELICA F. 
Clasificación:
5.0

I was very happy

JOHN D. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEA J. 
Clasificación:
2.0

Understand that clients sometimes need rentals longer then reservations were originally planned. I received a unprofessional call and voicemail from one of the employees at this location. REGINA is NOT PROFESSIONAL!!!! Because it's the closet and best hours it suits my business but if I had another choice I'd use that over this location

John L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEMELL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kareem C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARINA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANASTASIOS K. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUISANDRES T. 
Clasificación:
5.0

The pick up location was very nice & professional

MICHELLEANISHIA G. 
Clasificación:
5.0

Personal amable

Mohamed C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

EMERSONO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERZYP G. 
Clasificación:
4.0

El cliente no dejó un comentario.

William G. 
Clasificación:
1.0

Uhaul changed the pick and drop off location multiple times within 24 hours without contacting me. Made my move incredibly stressful and inconvenient. Also did not get the truck I requested. Will be looking elsewhere in the future

Bryan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

jose D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCO F. 
Clasificación:
5.0

Staff was excellent. Returning the vehicle was so easy and fast. I would definitely rent a vehicle from this location again.

WAIKEUNG L. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANDERSON M. 
Clasificación:
4.0

El cliente no dejó un comentario.

GIOVANNIE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MINGMARGELZE S. 
Clasificación:
5.0

Everything is good the way it is

FRANCISCO L. 
Clasificación:
3.0

Although reservation, pickup, and drop-off were flawless and friendly, customer service after that was horrible. I wanted to report a lost item and was told by the national 1800# to call the location. I did that and spend 25 min on hold only to be told I was speaking to a rep from the national 1800#...wtf! Then I called the location again and told them what happened and I was transferred again to the national 1800# Finally, I called a third time and was asked for a callback number so a local rep could get in touch with me...that call never came! The next morning I found out the mgrs name and spoke to her directly. She resolved my issue, but it should not have got that far.

ALBERTO D. 
Clasificación:
5.0

El cliente no dejó un comentario.

GIOVANNY AUGUSTO P. 
Clasificación:
5.0

Great customer service. She was smiling, polite and friendly.

WENDYM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MDAMINUR R. 
Clasificación:
5.0

I got in when I needed to. When I came back my stuff was still there. What more can you ask for.

Jerry J.  |  Overall Experience 
Clasificación:
5.0

everything went very smoothly, staff was efficient and courteous

Lorraine R. 
Clasificación:
5.0

The truck was a nice driving truck. Was surprised for a 36' truck

Patricia S. 
Clasificación:
2.0

This location was the third one the uhaul reps switched my reservation too, at the last minute mind you, changing all my plans for the move. The staff in this place were good but the situation that lead me to this location was horrible.

farad M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Vincent Maurice M. 
Clasificación:
4.0

El cliente no dejó un comentario.

CAMERONDARRELL C. 
Clasificación:
2.0

2nd time being issued a vehicle with broken turn signals. Issue was rectified, but it's unacceptable and dangerous to have this come up twice on two separate occasions. I will likely not use this location anymore.

Gregory K. 
Clasificación:
2.0

El cliente no dejó un comentario.

MUKHYA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sydney H. 
Clasificación:
2.0

the girl who is in change to recive the truck back.. is so rude.... really careless.. no costumer service at all....

JONATHANSTIVEN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEONID Z. 
Clasificación:
5.0

Bueno

JESUSI S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RINGO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIOX C. 
Clasificación:
5.0

A+

PAWEL J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Leighten C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexey T. 
Clasificación:
5.0

El cliente no dejó un comentario.

joseph K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHELSEA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Micah S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILSONJ A. 
Clasificación:
3.0

My reservation was for a van at 1PM at a location close to my apartment at 5310 52nd Street. This was changed last minute and moved to this location which requires a cab to get to. I had to spend an additional $40 on Uber to get to and from this location. Upon arrival I was told there was nothing available despite my reservation in the system. I spoke to someone multiple times on the phone that I did not want to go to this location. I understand it's the end of the month and busy but I would like a partial refund to cover the expense of the Uber.

ALEXF B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerzy C. 
Clasificación:
1.0

I don't appreciate the constant reservation changes and lack of flexibility. The site is difficult to select round way or one trip.

Chanelle F. 
Clasificación:
3.0

The staff at the customer service counter were amazing and friendly. The van we received didn't have the dolly, furniture dolly or the furniture pads that we reserved in it. It made what should have been a very easy move quite hard. If they were in the van as aspected, I would have given 5 stars.

JAMESAARON F. 
Clasificación:
4.0

El cliente no dejó un comentario.

AUNG T. 
Clasificación:
5.0

El cliente no dejó un comentario.

BYRONK O. 
Clasificación:
5.0

While doing afterhour return, the app does not upload images. Had to use a web browser. Please fix the issue in the uhaul app.

AMRIT G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SIMRANJEET S. 
Clasificación:
1.0

Booked online. Had to wait 25 min on a line to get my vehicle. Was told I had 30 miles and brought the car back under 30 miles and got charged a riddles gas fee even though I put in the same amount I left it with. Terrible.

Elliot R. 
Clasificación:
1.0

Lie

EDGARE P. 
Clasificación:
4.0

The cabin of the truck gets so hot from the engine!!! I had the AC on on Max and windows rolled down and still was unbearable. Something is not right with the truck and I did tell the gentleman receiving returns. I don't know if he understood what I was saying. I have rented trucks from you before but never had such a terrible experience with the truck itself.

Amine Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL R.  |  First Impressions 
Clasificación:
1.0

had requested a 26' truck 2 months in advance. two weeks in advance get a e mail that the reservation is confirned. 25 hrs before pick up was e mailed 26' truck was not available.

Edward D. 
Clasificación:
1.0

I was unhappy with this location, the assistance and the drop-off location. This place was significantly unorganized with many people trying to drop-off their trucks; therefore, other truck renters were pulling in behind me and blocking me in from being able to leave the location. It was a clustered mess. Also, I rented a storage unit here that was also a disaster. Not only did they not have the storage unit I requested 2 weeks prior, but the one they provided me as "comparable" was not even close. It was so small that I would never be able to fit all of my belongings into it, no matter how good I was playing Tetris growing up; let-a-lone, the fact that there was a solid beam located directly in the storage unit itself, which prevented me from placing large items inside. ALL Around, I would never recommend U-haul to anyone.

Jayson S. 
Clasificación:
5.0

The service is awesome and fast I'm very respectful and have great manners maybe that help to have a good experience everywhere. But they are very nice. I most of time rent trucks on UHaul Awesome inventory literally you can do almost everything in your phone so fast clean. My husband and I are always happy with our experience.

Harry R. 
Clasificación:
3.0

El cliente no dejó un comentario.

GABRIELALIN Z. 
Clasificación:
4.0

I am not a business soni couldn't get access after 10pm that made things a little difficult while doing my move. Other than that the place is well run and maintained

Lance L.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

AUNG T. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICAMAE H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Briana P. 
Clasificación:
1.0

Bad customer service , bad attitude from staff, charged my card but didn't have the equipment that I asked for ,very unprofessional, will never go back to rent there

s.a M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCO F. 
Clasificación:
4.0

El cliente no dejó un comentario.

RACHELE H. 
Clasificación:
5.0

Very nice service

LUISALBERTO Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVINCARROLL B. 
Clasificación:
4.0

the location was fine. your website is garbage

SEAN T. 
Clasificación:
5.0

Equipment was clean and ready for pick up. Overall process didn't take long, so I recommend this location

WOJCIECH T. 
Clasificación:
5.0

El cliente no dejó un comentario.

VIC R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jonathan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Annette T. 
Clasificación:
4.0

The team at this Woodside facility were very nice and so helpful to us!

Margaret S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JORGEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN D. 
Clasificación:
1.0

They overcharged me for late return. However, once the vehicle I received the customer service lady didn't tell me the process of return and penalties etc. Also I called to the call center while I was returning and she said that her system is down so I should've checked online and drop as per process. Since I was on rush and just dropped the key in the proper return park spot. Unfortunately, I've not submitted the return application online and they charged me. It's not matter of price, rather I see lack of professionalism or Ujjal is getting too much business and don't care customers.

AHMED I. 
Clasificación:
4.0

Better process when returning after 7pm. Perhaps 1 maintenance person to assist

KENNETHTHORWELL Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

YangYu Z.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

AUNG T. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHYFREDERICK H. 
Clasificación:
5.0

Muy buen servicio gracias

Washington B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

Price was reasonable and very convenient

zhensheng z.  |  Overall Experience 
Clasificación:
1.0

In the beginning when I went to get the u haul van they said if I return the van earlier before my hour I ll be reimbursed some cash. So I tried to return the van little earlier. But after returning the van I went to the customer service for my reimbursement for returning the van earlier. But after returning the van I didn't get my reimbursement n what ever they said to me in the beginning was all scam. They over charge me. I paid $100 for 1n half hours.

no given name D. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kevin R. 
Clasificación:
3.0

The manager had a bad attitude. She was eating yogurt while dealing with a customer and didn't explain things with amenable manner very rude

Vianey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fernan J.  |  Overall Experience 
Clasificación:
3.0

Not force the customer to give 2 telephone numbers. It violates the customers privacy.

DAVID S. 
Clasificación:
5.0

The store manager Naasiha Matthews was incredible from the moment I walked in. I am currently disabled and unable to carry anything due to my crutches and she was kind enough to help me pick out my moving boxes not to mention put them in the car. That right there blew me away. Her whole team were amazing all working as a team together as a unit. I always enjoy bringing my business to that exact Uhaul location.

FABRIZZIO BENJAMI L.  |  First Impressions 
Clasificación:
5.0

My experience was smooth, professional and I have absolutely no negatives to report. From the initial phone conversation, pick-up arrangements, and personal assistance after arriving to U-Haul, I was immensely pleased!!! You get an A in my book! Thank you for making the process simple and easy!!!

Edens K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leszek G. 
Clasificación:
5.0

El cliente no dejó un comentario.

IDRISSLIONEL N. 
Clasificación:
5.0

Please greetings the customer

RICHARD T. 
Clasificación:
5.0

Thank you so much for your service ***********

PEMA R. 
Clasificación:
4.0

The truck should be removed from service. Front headlights were all broken. I uploaded pictures so show the damage. The truck had over 148,000 miles and should NOT be in service. The doors didn't close well and suspension was a mess. Vehicle SHOULD NOT BE IN SERVICE. Front desk employee was amazing.

Nicholas N. 
Clasificación:
5.0

El cliente no dejó un comentario.

SYEDUL I. 
Clasificación:
5.0

Comonsiempre,exelente servicio, siempre que he nesecitado me han atendido con amabilidad.

Lourdes G.  |  First Impressions 
Clasificación:
5.0

Me encanta UHAUL! El personal que allí trabaja, los vehículos, los espacios para almacenamiento, la ubicación de la tienda ... todo!

Eduardo G.  |  Overall Experience 
Clasificación:
5.0

🙏 thank you so much to the staff they are both helpful and courteous

Ruby M.  |  Overall Experience 
Clasificación:
5.0

Best U-HAUL EVER!!!

DANIEL L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

YOLANI S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennise C.  |  Overall Experience 
Clasificación:
5.0

Move out date was the august 17th 2021

NATALIA P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yashira B.  |  Overall Experience 
Clasificación:
1.0

We drove a 15-foot truck from Florida. The size online for the unit we rented did not fit the recommendation and we ended up having to get another unit to store the remaining items. We had a long process of moving into our unit as the loading dock that was closer to the unit was blocked and were told we should have waited until the end of the month as that is the time it would be clear. As stressful as our day was, this comment really did not help as we had to move when we had to move. There was a lot of trash around and we were worried we would get blamed for it even though it was there prior to our move. The girls at the front desk, however, were amazing and did the best they could to help us get a second unit and work with us on processes and procedures to save us some money.

ALEXANDRA A.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Joceline F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ADAM C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Byron M.  |  First Impressions 
Clasificación:
3.0

Room size isn't as accurate as it should be, 5x7x6.9 said good for Queen size mattress, it ends up with mattress squeeze in there and and the gate won't close. I have to go with bigger size room, fortuney it's still available.

Bill L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CARLA Y.  |  Overall Experience 
Clasificación:
4.0

The only complaint I have that the customer parking was taken by Uhaul trucks. It made it very inconvenient..

HELEN M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSUE R.  |  Overall Experience 
Clasificación:
5.0

The manager is the best, thank you.

Joshua M.  |  Overall Experience 
Clasificación:
5.0

I love this facility. Always helpful. Staffs are great. Space is always cleaned even before the pandemic. Yes I love this place.

Sai C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paloma T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Pablo V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joceline F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria C.  |  Overall Experience 
Clasificación:
3.0

Size and description need more accurate, it saids the space good for Queen size mattress, actually door won't close with mattress in there plus make no sense to bring heavy stuff to the upper level storage.

Bill L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

NGAWANGTENZING L.  |  Overall Experience 
Clasificación:
5.0

Everyone here was very helpful and nice! This was my first time renting a storage unit. I reserved the unit online which was an easy process. Once I got to the unit I realized it was not going to be big enough and that it was an upper level unit. Since I had a couple heavy objects this was not going to be feasible. They were very understanding and helped me figure out what to do.

Anna T.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

frank G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Edith r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JESUS C.  |  First Impressions 
Clasificación:
5.0

Muy buena la atención y la orientación todo limpio gracias good job

Omar P.  |  Overall Experience 
Clasificación:
5.0

Gooof

Jose M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kristen H.  |  Overall Experience 
Clasificación:
5.0

The only concern is that I spent 45 min in line since only one person was working. She did a very good job explaining everything tho. Maybe add one more person at the register in the morning.

Anya L.  |  First Impressions 
Clasificación:
5.0

Excelente servicio para mi porque me estaba mudando y tenía tantas cosas conmigo, esto fue de gran ayuda durante un mes completo pude almacenar mis pertenencias y adicional me dio tiempo para establecerme y conseguir un sitio donde vivir tranquilamente. Buena iluminación, limpio y agradable. Carros para transportar las cosas muy bueno

WINDER C.  |  Overall Experience 
Clasificación:
5.0

Very polite, helpful and friendly.

APRILL A.  |  First Impressions 
Clasificación:
5.0

The crew that were onsite were very accommodating. I had to close out my account and empty my unit. All was smooth and I felt well taken care of all around. They smiled and had a great attitude throughout the experience. This is how it should be. I'll always come back here..This made up for my last experience here which was disappointing. Thank you...

Chase G.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Lawrence W.  |  Overall Experience 
Clasificación:
5.0

Service desk was attentive and professional. Helpful and informative. ¡Gracias!

Rene G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Danny L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Wayne T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ana A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Fabio ramirez a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Fabio R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Karoline R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Aislinn J.  |  First Impressions 
Clasificación:
1.0

The lady at the front is very rude and not helpful. While waiting in line, I heard her call customers "annoying" in front of other customers. I asked if she could show me a map or guide me to how I can get to my storage unit. She responded rudely and told me "I don't know what to tell you honey, it's the same way as before."

tatiana r.  |  Overall Experience 
Clasificación:
3.0

Gratidao he gentleman whom takes care of the trucks, Davida, handsomeness, frirndly, helpful, very nice, is worse to use the facility. He is the best of all. Skin and educated. Very nice. Thank you. You made our experience much better.

A. K.  |  First Impressions 
Clasificación:
4.0

Nas was great

victor g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAIMEGUILLERMO G.  |  First Impressions 
Clasificación:
5.0

Helpful staff overall in every way possible. Nas the store manager went above and beyond to provide great customer service.

Amir W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Erick M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN C.  |  Overall Experience 
Clasificación:
5.0

It was my Best experience in a storage facility in a long time. I give (Four) ⭐️⭐️⭐️

Amos P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

marie s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley C.  |  Overall Experience 
Clasificación:
3.0

La atencion de customer service esta muy por debajo de esta gran corporacion, no atienden a los telefono y la atencion personal en oficina es de mal modo y mal explicados los servicios. En caso de una emergencia este servicio al cliente es un fraude, que lastma.

CARMENPATRICIA S.  |  Overall Experience 
Clasificación:
5.0

I had a great experience using uhal storage. The staff were super helpful and the facility was always clean.

Stephanie N.  |  Overall Experience 
Clasificación:
5.0

She was amazing and also the place looks nice

Hansel M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Zoe T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Krassimir G.  |  First Impressions 
Clasificación:
5.0

I will like to thanks all the great service during the years that I was using the service. What I liked more is the maintenance and the respect and organization of the team workers. Once again thanks for everything.

ANA L.  |  Overall Experience 
Clasificación:
5.0

The staff is great.

Edward L.  |  First Impressions 
Clasificación:
5.0

Clean facility, super understanding Managment, I highly recommend this company in both services, car rental and storage.

Marc a J.  |  Overall Experience 
Clasificación:
5.0

I would like to thank Wendy for being so friendly and helpful. She not only helped us get an excellent storage unit (bottom floor instead the top one) but she provided us a phone number for a taxi service since we don't have a car. I believe she went above and beyond and a raise in her wages is absolutely recommended!

Maria S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Kristen H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitchell C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

KANNAN R.  |  First Impressions 
Clasificación:
5.0

Lovely place nice workers

mildred r.  |  First Impressions 
Clasificación:
5.0

The staff and the general manager were very friendly and helpful. Other places should learn from how this place is run and maintained.Excellent job

Itzhak F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WIRAT A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JOANNA M.  |  First Impressions 
Clasificación:
5.0

The manager was very helpful he was very patient and understanding

Dadrian T.  |  First Impressions 
Clasificación:
5.0

Set storage ever.

Marc a J.  |  Overall Experience 
Clasificación:
3.0

The only issue I had was when I was a day late or so in payment, I was charged a late fee, which I was not aware of this fee. When I asked about the charge, I was told if I change my paying method to auto pay the charge will be waved! That never happended. I made several attempts and I got nowhere!!!! Please advise. David Luddy

David L.  |  Overall Experience 
Clasificación:
3.0

People inside weren't wearing masks.

Ian F.  |  Online Move In 
Clasificación:
5.0

I would recommend this storage to anyone.

Vida G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilyn G.  |  Overall Experience 
Clasificación:
5.0

Storage and truck rental customer for many years. Can only state good things about this particular facility, reliable and safe trucks, always clean office area, hallways, and restrooms. Staff very nice, courteous, helpful, and knowledgeable about the business. Manager, Nas Matthews friendly and always willing to accommodate customer's needs and concerns in any given situation. Used other u-Haul facilities in the past but this is by far my favorite. Kudos to Nas and her A-1 staff!

RONALD A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan A.  |  First Impressions 
Clasificación:
5.0

Me salió muy económico y cerca de mi casa muy buena la atención me gustó

Omar P.  |  First Impressions 
Clasificación:
5.0

Nas Matthew was super helpful and made my day a lot easier !

Fabio R.  |  First Impressions 
Clasificación:
5.0

The representative was very friendly and helpful. She even took us to a couple of the storage units to see what they actually look like. Great staff.

Frederick J.  |  First Impressions 
Clasificación:
5.0

First time renting a storage unit. Pretty good location. Limpio.

Nicholas R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Lina M.  |  First Impressions 
Clasificación:
3.0

The lack of deck-level loading docks is a glaring deficiency. This made our move-in take a good deal longer than necessary. I asked about the availability of a loading dock before renting, and was told that there was one. The hallway on front of my unit was also too narrow for us to be able to bring some of our furniture into the unit without tipping it up on end.

David M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

GERARD F.  |  First Impressions 
Clasificación:
5.0

The staff were very helpful. The manager was on site and very active and she was also very helpful.

Brett P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

TL R.  |  First Impressions 
Clasificación:
3.0

The customer rep that help me was extremely slow and didn't have the basic skills. She had to ask her co workers a question regarding every step. It took a very long time to get a second unit in order and added to my existing account.

JENNIFER L.  |  First Impressions 
Clasificación:
5.0

I am upset that i wasn't able to use the app the close out my truck rental. I do not want to pay extra because of a technical issue. Other than that, I had no complaints.

CRAIG D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kabir S.  |  Online Move In 
Clasificación:
5.0

Nas, the general manager of this location is an absolute superstar. There was a very high stress situation that occurred on the property and she handled it very well. I work in the hospitality industry, and I understand the stress she must have been feeling, and she took care of everything. We rented a van and storage unit and everything went smoothly. The only thing I would recommend for the higher ups is to re do parts of the floor in the stoarage area, there are some cracks and imperfections that cause the carts to get stuck which can damage the items on the carts if they fall or shift. Word of advise, get there early if you are renting a vehicle. Uhaul needs to contact a few different people to confirm your identity and for security before they can hand you the keys. This process took us about 15 minutes, but if there's a lot of people on line, that time will add up. Also, if you are loading things from your car late night around 9pm, park on the left side of the building Or make sure you can't get boxed in if other people are dropping off their vehicles. We got boxed in but it was at the end of our rental anyway so it worked out. We would definitely rent from them again. Nick P

Nicholas P.  |  First Impressions 
Clasificación:
2.0

Overall, I was satisfied with the van rental, picking up the van at Johnson city was a pleasant experience. The personnel in Johnson city were courteous and helpful, but my experience at the BQE location when renting the store locker was not what I expected. The lady that help me wast courteous, she took too long, the information that she need should have in the system, and when she need my information couldn't even ask me in a pleasAnt manner, also it would be nice to explain where was my locker, how to properly open/get access, no I had to figure it out on my own, and ask another customer, I would suggest to give more trading to the lady that attended me. As for the person who received he van back, he was very helpful and explained me all that I need to do, as it should be, for that I want to thank him and the person in Johnson city as for the lady I think she can do better with proper training.

Jorge C.  |  First Impressions 
Clasificación:
5.0

Very quick and efficient service. Had trouble getting into the storage room with my keycard and the lady who helped me at the desk actually came out to help me without me asking her to do so. It made me feel like I was taken care of. I think her name was estella or something along those lines?

Gina R.  |  First Impressions 
Clasificación:
5.0

Great staff. Friendly and helpful!

STACI H.  |  First Impressions 
Clasificación:
3.0

the facility should have elevators that stop on upper levels so you don't need to struggle carrying heavy objects. Someone should orient customers

Ivonne T.  |  First Impressions 
Clasificación:
5.0

Everyone I met along the way of my path to storing my life‘s possessions was terrific Wendy Jocelyn the manager Nas and the guys working on the trucks outside are super friendly, super nice, super helpful and 100% professional

Lucky G.  |  First Impressions 
Clasificación:
5.0

Wonderful service! Wendy was very personable, knowledgeable and helpful!

Robert M.  |  First Impressions 
Clasificación:
4.0

Very helpful and pleasant.

Pamela C.  |  First Impressions 
Clasificación:
5.0

Fast Easy Profecional

ELIECER BILLY I.  |  First Impressions 
Clasificación:
5.0

No words can explain how great everyone was. Especially Ashley and the manager Nas.

marie s.  |  First Impressions 
Clasificación:
5.0

They are excellent person, l'm very happy now with you guys. Thank you so much

Bernardo B.  |  First Impressions 
Clasificación:
5.0

Jasmine was really easy to work with and very knowledgeable about the truck and storage rental. The whole operation is excellent and I would recommend it to anyone!

Paul S.  |  First Impressions 
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