El cliente no dejó un comentario.
Krassimir G. | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Woodside
(Exit 43 on I-287 at 30th Avenue Location is north one block on the right)
Services at this Location:
Contáctanos
2645 Brooklyn Queens Expy WWoodside, NY 11377
(Exit 43 on I-287 at 30th Avenue Location is north one block on the right)
Services at this Location:
Horario
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 7 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
- Overall Rating:
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
- Clasificación:
- 4.0
Drop off was fine.
Sarmad B.- Clasificación:
- 3.0
Understanding there is a demand for your vehicles. But to have traveled over 8 miles to pick up a truck. When I have 3 u haul stations in my neighborhood. This probably lead to going 1 MILE OVER the allotted mileage. Will a charge of 64 cents. REALLY!
Paul D.- Clasificación:
- 5.0
I was able to get a upgrade with no problem and the staff was friendly and helpful
Nicola D.- Clasificación:
- 4.0
El cliente no dejó un comentario.
jose L.- Clasificación:
- 5.0
El cliente no dejó un comentario.
luis T.- Clasificación:
- 5.0
I will like to thanks all the great service during the years that I was using the service. What I liked more is the maintenance and the respect and organization of the team workers. Once again thanks for everything.
ANA L. | Overall Experience- Clasificación:
- 4.0
El cliente no dejó un comentario.
JEFFREYMICHAEL M.- Clasificación:
- 5.0
El cliente no dejó un comentario.
James C.- Clasificación:
- 5.0
El cliente no dejó un comentario.
HECTOR A.- Clasificación:
- 5.0
El cliente no dejó un comentario.
MDFAYSAL H.- Clasificación:
- 5.0
The equipment was in good working conditions but far from being cleaned it still had mud from the previous usage. Other than that it was all perfect
Anibal R.- Clasificación:
- 5.0
Excellent!
CARMENPATRICIA S.- Clasificación:
- 5.0
El cliente no dejó un comentario.
BRIAN V.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Brian V.- Clasificación:
- 5.0
El cliente no dejó un comentario.
MARVALNATHANIEL W.- Clasificación:
- 3.0
The USB charger was completely broken I have been charged $25 for a cleaning fee despite the truck being left spotless I am furious and wish to log a formal complaint
jesse W.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Chanyce B.- Clasificación:
- 5.0
Went great
cary C.- Clasificación:
- 5.0
Good service
CARLOSALFONSO C.- Clasificación:
- 5.0
El cliente no dejó un comentario.
ANGELO A.- Clasificación:
- 4.0
Bueno
SONAMTASHI N.- Clasificación:
- 5.0
Very nice customer service
CARLOSALBERTO O.- Clasificación:
- 4.0
Na
Avery P.- Clasificación:
- 3.0
I got charged for two days when I informed the manager i will have the trailer until 6pm. I returned it passed 5
Juan D.- Clasificación:
- 4.0
El cliente no dejó un comentario.
md faysal H.- Clasificación:
- 5.0
El cliente no dejó un comentario.
JEMELLA D.- Clasificación:
- 5.0
Excelente
RA C.- Clasificación:
- 5.0
El cliente no dejó un comentario.
AMBER W.- Clasificación:
- 5.0
Like it
Diego P.- Clasificación:
- 5.0
ALL THE STAFFS WERE VERY GOOD,KNOWLEDGABLE AND MOST OF ALL VERY HELPFUL.
EFRENC R.- Clasificación:
- 5.0
Hello. N Thank you.U haul team. Specially in this pandemic. Thank you again..
LOBSANG T.- Clasificación:
- 5.0
Smooth process.
Andrew C.- Clasificación:
- 4.0
El cliente no dejó un comentario.
Larry S.- Clasificación:
- 5.0
I left my car key in the van AJ49010
SUDHIR P.- Clasificación:
- 4.0
It was expensive per mile
Michael R.- Clasificación:
- 5.0
El cliente no dejó un comentario.
KYLEPATRICK T.- Clasificación:
- 5.0
Great staff.
Selene C.- Clasificación:
- 4.0
When the after hours app didn't work I called at opening to let staff know. I was assured I would not be charged the after hours fee. I was. I called back and it has been removed but that second call should not have been necessary.
BCJENNIE MARY S.- Clasificación:
- 4.0
Please consider not requiring making contact with relatives to confirm before renting.
Gleb G.- Clasificación:
- 5.0
El cliente no dejó un comentario.
JA M.- Clasificación:
- 5.0
El cliente no dejó un comentario.
KOSTAS N.- Clasificación:
- 5.0
El cliente no dejó un comentario.
MOHAMED D.- Clasificación:
- 3.0
costumer online phone to book it's really difficult because long minutes to pick up the phone so hopefully improve soon
NGAWANG J.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Jose A.- Clasificación:
- 4.0
El cliente no dejó un comentario.
Kelly B.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Mikaella P.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Melissa W.- Clasificación:
- 5.0
The staff is great.
Edward L. | First Impressions- Clasificación:
- 3.0
Friendly and fast service
Diana L.- Clasificación:
- 5.0
The staff is very helpful and polite I will definitely recommended this location I will only use this location when I'm in Queens
Jose M.- Clasificación:
- 5.0
El cliente no dejó un comentario.
TAJUDDIN T.- Clasificación:
- 5.0
El cliente no dejó un comentario.
CESARJESUS N.- Clasificación:
- 5.0
El cliente no dejó un comentario.
VILSON T.- Clasificación:
- 5.0
El cliente no dejó un comentario.
IBRAHIMS J.- Clasificación:
- 5.0
The van could have been cleaner in the back and the passenger door, which had been dinged in the past, was extremely noisy on the highway. But maybe that's to be expected of vans used for many moves. Otherwise, it did my job of delivering an art show to a gallery just fine.
Betsy A.- Clasificación:
- 5.0
Clean facility, super understanding Managment, I highly recommend this company in both services, car rental and storage.
Marc a J. | Overall Experience- Clasificación:
- 5.0
I had a great experience. The store manager went above and beyond to help me. I had not made a reservation and it was the last Saturday of the month. She found a van for me so that I could move my girlfriend to her new apartment.
FRANCISA C.- Clasificación:
- 4.0
El cliente no dejó un comentario.
EDWIN M.- Clasificación:
- 5.0
I would like to thank Wendy for being so friendly and helpful. She not only helped us get an excellent storage unit (bottom floor instead the top one) but she provided us a phone number for a taxi service since we don't have a car. I believe she went above and beyond and a raise in her wages is absolutely recommended!
Maria S. | Overall Experience- Clasificación:
- 3.0
El cliente no dejó un comentario.
Kristen H. | First Impressions- Clasificación:
- 5.0
Everyone was really friendly and helpful, made the process super easy. Very glad I rented with you guys.
Alex V.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Mitchell C. | Overall Experience- Clasificación:
- 3.0
Staff are not fast and active.
Mohammad A.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Edith L.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Thinley N.- Clasificación:
- 1.0
I have just made 80 mile and I paid around $70 gas because they over estimated the gas tank meter! This is fraud. When we get the truck it was nearly empty. I filled it up around $20, then while returning I filled around $5 more and it was the same level. But now you charged $45 more. Totally I paid $70.30 for just 80 miles and yes, this is fraud! Contract 24238721
Selim G.- Clasificación:
- 5.0
El cliente no dejó un comentario.
SUDEBK B.- Clasificación:
- 5.0
El cliente no dejó un comentario.
SANJAYG E.- Clasificación:
- 4.0
I made my reservation with this location over the phone. The person I spoke with was very friendly and helpful. I returned my rental after hours and struggled with confirming the return location on my phone. Otherwise, settlement of my charges was very accurate and my experience with the equipment was very good.
JAMESANTHONY C.- Clasificación:
- 5.0
Nada
RAMON I.- Clasificación:
- 5.0
Recommend having a ride from this location after dropping off uhaul.
ELAINE B.- Clasificación:
- 4.0
The van I rented smelled very strongly of cigarette smoke, which would not dissipate even with the windows rolled down. An air freshener of sorts between renting periods might be enough to avoid such an issue in the future.
Gregory N.- Clasificación:
- 3.0
Full tank of gas in vehicles. Or at least a half tank. Or at least a quarter tank. Truck doors never registered as closed. Poorly maintained fleet
JACOBAARON WOOD W.- Clasificación:
- 3.0
To sped the service at the counter and return the gas credit if is more than received
NOUREDDINE K.- Clasificación:
- 4.0
El cliente no dejó un comentario.
GEOVANNYR C.- Clasificación:
- 4.0
El cliente no dejó un comentario.
ANDREAS G.- Clasificación:
- 5.0
easy to get what you need
Stefan P.- Clasificación:
- 5.0
Yes gorda
HUASCARD P.- Clasificación:
- 4.0
El cliente no dejó un comentario.
Andrei B.- Clasificación:
- 4.0
El cliente no dejó un comentario.
KANNAN R. | First Impressions- Clasificación:
- 5.0
Lovely place nice workers
mildred r. | First Impressions- Clasificación:
- 4.0
Some a customer service representative not friendly or courteous with you. Most of the time you have to wait too long for them to service you. But I m use to this process. I hope meetings with them will change this m atter.
JUAND V.- Clasificación:
- 5.0
Good job guys
Alex D.- Clasificación:
- 5.0
The staff and the general manager were very friendly and helpful. Other places should learn from how this place is run and maintained.Excellent job
Itzhak F. | First Impressions- Clasificación:
- 5.0
El cliente no dejó un comentario.
WIRAT A. | Overall Experience- Clasificación:
- 4.0
El cliente no dejó un comentario.
JOANNA M. | First Impressions- Clasificación:
- 5.0
Fast and pleasant transaction.
Lukasz L.- Clasificación:
- 2.0
El cliente no dejó un comentario.
Molly H.- Clasificación:
- 5.0
The manager was very helpful he was very patient and understanding
Dadrian T. | First Impressions- Clasificación:
- 3.0
El cliente no dejó un comentario.
courtnee K.- Clasificación:
- 5.0
Set storage ever.
Marc a J. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
ELIENE D.- Clasificación:
- 3.0
The only issue I had was when I was a day late or so in payment, I was charged a late fee, which I was not aware of this fee. When I asked about the charge, I was told if I change my paying method to auto pay the charge will be waved! That never happended. I made several attempts and I got nowhere!!!! Please advise. David Luddy
David L. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
JAZMIN R.- Clasificación:
- 5.0
El cliente no dejó un comentario.
RYANW M.- Clasificación:
- 5.0
El cliente no dejó un comentario.
MILAN M.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Said M.- Clasificación:
- 5.0
Excellent Customer Service!
DAVID D.- Clasificación:
- 4.0
Your alternative contact info requirement is overly cumbersome and annoying. Other persona has to answer the phone to proceed. With the amount of Scam calls going around no one picks up the phone anymore for a # they don't know. Also, when requesting to scan QR code for driver's licence with the phone you can't proceed if I deny access to U-haul to access my camera and pictures, associate had to do it by hand. I will not allow any corporation to unnecessary access my personal info and then sell my data and make money of me. Change it! Other than that, not too shabby :)
DEAN T.- Clasificación:
- 5.0
Cleanliness can be improved. Besides that everything else is well, customer service is great
JOSEFRANCISCO B.- Clasificación:
- 2.0
When I arrived in the morning I was the only costumer there not one employee acknowledged me standing online until I spoke up..then they were unorganized and dismissive...when I went back that same day to return the rental the new employees behind the counter were non receptive and the man outside was rude and unprofessional.
pablo R.- Clasificación:
- 3.0
People inside weren't wearing masks.
Ian F. | Online Move In- Clasificación:
- 5.0
Staff very helpful and friendly
COURTNEYM L.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Christopher H.- Clasificación:
- 5.0
My experience with the staff i found to be very professional, helpful. Never have i had a bad experience at this location. Keep up the good work ðŸ' ðŸ' ðŸ'ª..
IRVING C.- Clasificación:
- 5.0
This location was so friendly and efficient. I was recently at another location where I encountered an angry and racist rep that made me reconsider U-Hail glad I tried another location.
ANJU R.- Clasificación:
- 5.0
All good ,ðŸ™ðŸ™ðŸ™
ASIM S.- Clasificación:
- 1.0
El cliente no dejó un comentario.
Ishrat J.- Clasificación:
- 3.0
Outside staff who drive Audi not wearing a mask and rude
NATTHAPISOOT T.- Clasificación:
- 5.0
The staff were very helpful and accommodating! Even when there was a long line, they kept their cool and gave the same professional attention and courtesy to each customer. I felt well-taken care of, especially given the anxiety of moving day.
Cyndriel M.- Clasificación:
- 5.0
Keep up the good work!!
Victor T.- Clasificación:
- 2.0
They were rude
Timothy M.- Clasificación:
- 3.0
I went to the Woodside NY location believing someone would be there and there was no one there at 7:30PM. Disappointed as they advertise they close at 8PM. I tried calling prior to heading over and their answering service message said they were open.
RANDALL T.- Clasificación:
- 4.0
El cliente no dejó un comentario.
Maria O.- Clasificación:
- 5.0
El cliente no dejó un comentario.
MARK Y.- Clasificación:
- 5.0
I would recommend this storage to anyone.
Vida G. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
Marilyn G. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
Cheryl O. | Overall Experience- Clasificación:
- 5.0
Storage and truck rental customer for many years. Can only state good things about this particular facility, reliable and safe trucks, always clean office area, hallways, and restrooms. Staff very nice, courteous, helpful, and knowledgeable about the business. Manager, Nas Matthews friendly and always willing to accommodate customer's needs and concerns in any given situation. Used other u-Haul facilities in the past but this is by far my favorite. Kudos to Nas and her A-1 staff!
RONALD A. | Overall Experience- Clasificación:
- 5.0
This facility has the most profession and helpful staff. Please don't lose them!
miroslaw W. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
Juan A. | First Impressions- Clasificación:
- 5.0
The first 3 months were a little bumpy as i was transferred from one storage space to a smaller one.. In that transition there was one time i found a lock note for none payment which was incorrect and then another time my card was locked out for none payment and then another time i was charged late fee which again was in correct once the info was looked up.. All three times were handled by the manager Nas Matthew who was very professionally and fare as well as assured me the last time that I will not have my service interrupted again.. I was very satisfied with the outcome and for the rest of the time there i didn't have anymore problems.. Thanks for the professionalism. Jay
Jorge M. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
Melissa D. | Overall Experience- Clasificación:
- 2.0
El cliente no dejó un comentario.
MARTHA C. | Overall Experience- Clasificación:
- 1.0
El cliente no dejó un comentario.
THANH V. | Overall Experience- Clasificación:
- 5.0
Me salió muy económico y cerca de mi casa muy buena la atención me gustó
Omar P. | First Impressions- Clasificación:
- 5.0
Nas Matthew was super helpful and made my day a lot easier !
Fabio R. | First Impressions- Clasificación:
- 4.0
El cliente no dejó un comentario.
APRIL S. | Overall Experience- Clasificación:
- 5.0
Nas is doing a splendid job training her staff, so the service reflects the responsiveness at all levels and times of service.
Grace D. | Overall Experience- Clasificación:
- 5.0
The representative was very friendly and helpful. She even took us to a couple of the storage units to see what they actually look like. Great staff.
Frederick J. | First Impressions- Clasificación:
- 5.0
First time renting a storage unit. Pretty good location. Limpio.
Nicholas R. | Online Move In- Clasificación:
- 5.0
El cliente no dejó un comentario.
Lina M. | First Impressions- Clasificación:
- 5.0
i had to cancel my storage, as my move got cancelled, but staff was excellent and answered questions 1, 2 and 3 from what I saw
bett g. | Overall Experience- Clasificación:
- 3.0
The lack of deck-level loading docks is a glaring deficiency. This made our move-in take a good deal longer than necessary. I asked about the availability of a loading dock before renting, and was told that there was one. The hallway on front of my unit was also too narrow for us to be able to bring some of our furniture into the unit without tipping it up on end.
David M. | Online Move In- Clasificación:
- 5.0
El cliente no dejó un comentario.
raul c. | Overall Experience- Clasificación:
- 4.0
El cliente no dejó un comentario.
Odellia L. | Overall Experience- Clasificación:
- 5.0
The sales associate .. Her name is Nas.. Was exceptionally helpful.. She went out of her way to help. Which means a lot. She's definitely an asset to your team .. Thanks again Nas.. You are appreciated
Tishaun J. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
Victor A. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
GERARD F. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
GERARD F. | First Impressions- Clasificación:
- 5.0
All was well and convenient... always good! And reliable
Maria F. | Overall Experience- Clasificación:
- 5.0
The staff were very helpful. The manager was on site and very active and she was also very helpful.
Brett P. | Online Move In- Clasificación:
- 3.0
El cliente no dejó un comentario.
MARIA LOURDES C. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
TL R. | First Impressions- Clasificación:
- 3.0
The customer rep that help me was extremely slow and didn't have the basic skills. She had to ask her co workers a question regarding every step. It took a very long time to get a second unit in order and added to my existing account.
JENNIFER L. | First Impressions- Clasificación:
- 5.0
El cliente no dejó un comentario.
Shamecca P. | Overall Experience- Clasificación:
- 5.0
I was a customer for almost three years. Never face any problem. Every employee in this location is super nice. And store manager Mattews one of the super nice person i ever meet.
Pradip S. | Overall Experience- Clasificación:
- 5.0
I am upset that i wasn't able to use the app the close out my truck rental. I do not want to pay extra because of a technical issue. Other than that, I had no complaints.
CRAIG D. | First Impressions- Clasificación:
- 5.0
El cliente no dejó un comentario.
Angela F. | First Impressions- Clasificación:
- 5.0
El cliente no dejó un comentario.
Kabir S. | Online Move In- Clasificación:
- 5.0
UHAUL facility was great for the time we utilized the services. Fortunately, we were able to find an onsite location on the airport grounds and as a result, no longer needed said services. Since the beginning, nearly 4 months ago, the staff at this location (U-Haul Moving & Storage Of Woodside), specifically, Ms. Nas Mathews, has been an absolute gem to work with. I will definitely refer anyone in need of storage to not only sign with UHAUL, but to specifically use UHAUL of Woodside. I know if given the opportunity and need, I would!! Thank you all. Eric Ortiz - Branch Manager - LGA (Allied Universal)
Eric O. | Overall Experience- Clasificación:
- 5.0
Nas, the general manager of this location is an absolute superstar. There was a very high stress situation that occurred on the property and she handled it very well. I work in the hospitality industry, and I understand the stress she must have been feeling, and she took care of everything. We rented a van and storage unit and everything went smoothly. The only thing I would recommend for the higher ups is to re do parts of the floor in the stoarage area, there are some cracks and imperfections that cause the carts to get stuck which can damage the items on the carts if they fall or shift. Word of advise, get there early if you are renting a vehicle. Uhaul needs to contact a few different people to confirm your identity and for security before they can hand you the keys. This process took us about 15 minutes, but if there's a lot of people on line, that time will add up. Also, if you are loading things from your car late night around 9pm, park on the left side of the building Or make sure you can't get boxed in if other people are dropping off their vehicles. We got boxed in but it was at the end of our rental anyway so it worked out. We would definitely rent from them again. Nick P
Nicholas P. | First Impressions- Clasificación:
- 2.0
Overall, I was satisfied with the van rental, picking up the van at Johnson city was a pleasant experience. The personnel in Johnson city were courteous and helpful, but my experience at the BQE location when renting the store locker was not what I expected. The lady that help me wast courteous, she took too long, the information that she need should have in the system, and when she need my information couldn't even ask me in a pleasAnt manner, also it would be nice to explain where was my locker, how to properly open/get access, no I had to figure it out on my own, and ask another customer, I would suggest to give more trading to the lady that attended me. As for the person who received he van back, he was very helpful and explained me all that I need to do, as it should be, for that I want to thank him and the person in Johnson city as for the lady I think she can do better with proper training.
Jorge C. | First Impressions- Clasificación:
- 5.0
El cliente no dejó un comentario.
Wilmer L. | Overall Experience- Clasificación:
- 5.0
Gracias
fabian o. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
Mario H. | Overall Experience- Clasificación:
- 5.0
Very quick and efficient service. Had trouble getting into the storage room with my keycard and the lady who helped me at the desk actually came out to help me without me asking her to do so. It made me feel like I was taken care of. I think her name was estella or something along those lines?
Gina R. | First Impressions- Clasificación:
- 5.0
Great staff. Friendly and helpful!
STACI H. | First Impressions- Clasificación:
- 5.0
El cliente no dejó un comentario.
Shamecca P. | First Impressions- Clasificación:
- 1.0
I am still awaiting a call back from customer care and upper management. I spoke to the manager Naj over 2 months ago and she promised a callback the next day because of false promises regarding the product I would receive. She did not! I left dozens of messages and even came in again several times and still she did not call. Finally she called this past Mon. after I had spent literally hours on the phone trying to get customer care and escalate., offered no reason or apology for not fulfilling her promise to call back or adjust things and blaming me with a very rude and abrupt tone, interrupting me and talking over me. When I asked why she had not called back, she interrupted agaon and said rather dismissively "so you want me to escalate?! Ok I'm going to escalate it." I still have not heard from ANYONE. Michael Eisenberg 5163957644
Michael E. | Overall Experience- Clasificación:
- 3.0
the facility should have elevators that stop on upper levels so you don't need to struggle carrying heavy objects. Someone should orient customers
Ivonne T. | First Impressions- Clasificación:
- 4.0
To hot in the storage area very nice staff, clean area
Nicole H. | Overall Experience- Clasificación:
- 5.0
Everyone I met along the way of my path to storing my life‘s possessions was terrific Wendy Jocelyn the manager Nas and the guys working on the trucks outside are super friendly, super nice, super helpful and 100% professional
Paul G. | First Impressions- Clasificación:
- 5.0
El cliente no dejó un comentario.
Nguyen T. | Overall Experience- Clasificación:
- 5.0
Wonderful service! Wendy was very personable, knowledgeable and helpful!
Robert M. | First Impressions- Clasificación:
- 5.0
El cliente no dejó un comentario.
Carol H. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
Kathleen A. | Overall Experience- Clasificación:
- 4.0
El cliente no dejó un comentario.
Wilmer L. | First Impressions- Clasificación:
- 5.0
El cliente no dejó un comentario.
IMRE B. | Overall Experience- Clasificación:
- 5.0
Professional, knowledgeable staff. Facility is clean and secure. I was at this U-Haul facility for many years and never had an issue at all. I would highly recommend this facility to anyone seeking extra storage space.
JOHN G. | Overall Experience- Clasificación:
- 5.0
I love this facility! After years of storage there, I had to move on, but I can honestly say this place was well worth every cent of rent over the years -- the place was always immaculate, the staff helpful, and the rent fair. BYE WONDERFUL STAFF! I WILL MISS YOU! STAY WELL & GOOD! xox
SURAN M S. | Overall Experience- Clasificación:
- 4.0
El cliente no dejó un comentario.
ROGER JR D. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
Ciprian K. | First Impressions- Clasificación:
- 5.0
El cliente no dejó un comentario.
Maria M. | Overall Experience- Clasificación:
- 5.0
Gracias
Jose A G. | First Impressions- Clasificación:
- 5.0
El cliente no dejó un comentario.
BIANCA D. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
KEITH B. | Overall Experience- Clasificación:
- 5.0
The place has always been clean and the staff are friendly and professional. Thank you so much . The storage rent is worth every penny because of you guys!
bonifacio a. | Overall Experience- Clasificación:
- 5.0
All. The workers were very nice ms Linda ma Cindy All of them thank you
Urris R. | Overall Experience- Clasificación:
- 1.0
The manager on site there, Naashiha Matthews, was completely un professional and does not take her job serious. She got upset with me because I was making suggestions on to how to resolve an issue of mine, and said she just didn't wanna give me a truck. I guess maybe she felt she was looking incompetent. I was just trying to come up with a solution for a reservation that I paid for. I think I have a right to ask questions. She just didn't have any answers for them, so she got defensive, and then retaliated because she thought she could get away with it. She told her staff member to cancel my reservation right in front my face out of spite. She behaved completely classless. She has no business running a store.
ANTONIO MARK M. | Overall Experience- Clasificación:
- 5.0
Courteous staff. Helpful and gave me all the info on the facility I needed. Seamless and quick transaction.
Kareem C. | First Impressions- Clasificación:
- 1.0
El cliente no dejó un comentario.
JOSE R. | Overall Experience- Clasificación:
- 4.0
The hall to my locker was always dark, it had a motion detector to activate the light but it took a while for it to turn on. Overall good service though. Gracias.
Juan F. | Overall Experience- Clasificación:
- 5.0
My overall experience with U-Haul-from vehicle rental to storage unit-was excellent. And the staff was very friendly and helpful. This was greatly appreciated since my needs were under unpleasant circumstances.
Robert S. | Overall Experience- Clasificación:
- 4.0
El cliente no dejó un comentario.
Kristine G. | Overall Experience- Clasificación:
- 5.0
Overall experience was efficient. Under these circumstances with COVID19, I wanted to get in and out and I wanted safety. All precautions were taken. Thank you. This was a difficult time for me as Mom passed and we had to clean out her apartment. Your service made it easier.
Deborah R. | First Impressions- Clasificación:
- 1.0
El cliente no dejó un comentario.
Robert P. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
Raymond V. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
FERNANDO V. | Overall Experience- Clasificación:
- 4.0
Price is too high
Carlos V. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
Nikki B. | Overall Experience- Clasificación:
- 5.0
El personal del counter muy mal, mal, mal, atención, NO HAY EMPLEADOS BILINGÜES, Yo tuve un contrato de 2 años en Uhual Woodside y los pago cada mes era un problema cuando yo llamaba, porque no hay empleados bilingüe, I don’t recommend this U-Haul storage thank you
Joanna S. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
Ruben O. | Overall Experience- Clasificación:
- 4.0
El cliente no dejó un comentario.
AVI S. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
Paola C. | Overall Experience- Clasificación:
- 4.0
Very helpful and pleasant.
Pamela C. | First Impressions- Clasificación:
- 5.0
Had a good experience because Linda was very professional. She provided thorough and detailed explanation of all info I need to know. She is very client oriented & this factor makes a big difference.
Maria P. | First Impressions- Clasificación:
- 5.0
The personnel who assisted me was helpful And friendly. I came in less than an hour before closing and she did not express any displeasure with helping me.
KRIS N. | First Impressions- Clasificación:
- 1.0
the only con that I have is the expense. Too expensive !!
STEPHANIE F. | Overall Experience- Clasificación:
- 5.0
Thank you for a great costumer service.
Karen G. | Overall Experience- Clasificación:
- 4.0
¡Gracias!
Stephanie T. | Overall Experience- Clasificación:
- 5.0
Great place. The facility is exceptionally clean, especially the bathrooms. There are many carts available to transport your belongings to and from the rooms. Lighting is great. Workers are awesome
Linda C. | First Impressions- Clasificación:
- 5.0
very good value
Michael E. | Overall Experience- Clasificación:
- 1.0
The manager here needs to learn manners Because of her i will never recommend this place to any one in fact i will tell them the horrible experience she made us feel
Starking D. | Overall Experience- Clasificación:
- 3.0
Terrible pricing, with increases every Fall no matter when you sign up. I only had 3 months at my original rate. Horrible policy when you leave- no prorating for prepaid month
THEODORE D. | Overall Experience- Clasificación:
- 5.0
I had the storage for almost 10 years, never a problem, always clean and well lighted.
ANGELO V. | Overall Experience- Clasificación:
- 5.0
My experience with uhaul storage facility was great. I had no problems.
simone e. | Overall Experience- Clasificación:
- 5.0
The space was clean and the staff was very helpful and friendly.
Robert S. | First Impressions- Clasificación:
- 5.0
Iv been a customer there for years , always helpful and friendly staff , if there was a spill and you notified them someone would be there to clean up in minutes , I gotta be honest it was great
MIKE B. | Overall Experience- Clasificación:
- 5.0
Amazing staff. Very helpful
Eli B. | First Impressions- Clasificación:
- 5.0
Helpful and kind people. Made everything easy.
David G. | First Impressions- Clasificación:
- 4.0
Attendants were nice and helpful.
HYNDRANI P. | First Impressions- Clasificación:
- 5.0
Linda was extremely helpful and friendly, made our renting experience wonderful. Easy move in and move out!
Jessica K. | Overall Experience- Clasificación:
- 5.0
Everything is perfect thank you
Victor V. | First Impressions- Clasificación:
- 5.0
Gracias
Mohamed C. | First Impressions- Clasificación:
- 5.0
Fast Easy Profecional
ELIECER BILLY I. | First Impressions- Clasificación:
- 5.0
Very professional and efficient!
Joshua E. | Overall Experience- Clasificación:
- 5.0
Used this storage for 12 years and never had an issue. Everything was great
VIVIANA M. | Overall Experience- Clasificación:
- 1.0
This facility is ridiculous. We were mistakenly charged $3,000 for a truck rental (when the charge was $300.) It took more than 5 phone calls of an average of 20 minutes in length to fix the mistake.
Steven J. | Overall Experience- Clasificación:
- 5.0
Easy and convenient, staff was very attentive and everything went smoothly. Highly recommend!
Tanya M. | Overall Experience- Clasificación:
- 5.0
Very good
Nicholas O. | Overall Experience- Clasificación:
- 4.0
Everyone was very helpful and kind.
Sarah L. | First Impressions- Clasificación:
- 5.0
Staff were really helpful
David J. | Overall Experience- Clasificación:
- 5.0
Everyone so professional
Glenn S. | Overall Experience- Clasificación:
- 1.0
They should put. A better manager
Cesar R. | Overall Experience- Clasificación:
- 5.0
the Manager Nas she was a wonderful person thanks for your help
JORGE V. | Overall Experience- Clasificación:
- 5.0
Customer for 12 years great place
CANDITO S. | Overall Experience- Clasificación:
- 5.0
No words can explain how great everyone was. Especially Ashley and the manager Nas.
marie s. | First Impressions- Clasificación:
- 1.0
I waited in line for over almost an hour and a half. No exaggeration. This location was understaffed and made little to no effort to communicate to the people about what the hold up was.
Norazaih W. | First Impressions- Clasificación:
- 5.0
Extremely helpful and friendly.
Chris L. | Overall Experience- Clasificación:
- 5.0
They are excellent person, l'm very happy now with you guys. Thank you so much
Bernardo B. | First Impressions- Clasificación:
- 4.0
thank you uys
Gustavo P. | Overall Experience- Clasificación:
- 5.0
Everything is good, only comments I have is about the rates of storage room, it's bit high.
Mohammed J. | Overall Experience- Clasificación:
- 5.0
Koren was extremely helpful and professional.
DAVID C. | Overall Experience- Clasificación:
- 5.0
Very satisfied with the service and staff.
ABEL L. | Overall Experience- Clasificación:
- 5.0
great
JONATHAN P. | Overall Experience- Clasificación:
- 4.0
Thanks again for the friendly service and professionalism
armondo v. | Overall Experience- Clasificación:
- 5.0
The facility manager that we interfaced with was extremely helpful on a short notice move in. Customer service at the highest level.
patrick w. | Overall Experience- Clasificación:
- 5.0
Of ALL the uhaul experiences I’ve had this was by the best!! Everyone here was so helpful and went over and above expectations, I want to thank Naz specifically she made sure I was well taken care of
terrence s. | First Impressions- Clasificación:
- 5.0
We have had a storage unit and rented a car carrier from UHAUL. The staff both in NY and in Blair Nebraska were wonderful. They showed patience and courtesy and always had an upbeat attitude. .
James P. | Overall Experience- Clasificación:
- 4.0
Very clean. Well lit. Just wished self service hours to storage were longer.
MERCEDES M. | Overall Experience- Clasificación:
- 5.0
Manager and customer service were great. Box was a day late but staff was very helpful and made sure our box was ready when we needed it. and communicated appropriately about the delay.
Jayaugust M. | Overall Experience- Clasificación:
- 4.0
Thank u!!
Charis V. | Overall Experience- Clasificación:
- 5.0
Too expensive
JAMAH F. | Overall Experience- Clasificación:
- 5.0
I always felt safe when visiting my unit. And surprisingly, the bathrooms were always clean!!!! Very important!!! Whenever I had questions, the staff was very helpful.
Latanja M. | Overall Experience- Clasificación:
- 5.0
We needed a last minute storage location on a Saturday afternoon / evening . The manager, went out of her way to help up get setup. I do not have her name, but great customer service. Thank you again.
patrick w. | First Impressions- Clasificación:
- 5.0
Staff was sweet and helpful.
Jose P. | Overall Experience- Clasificación:
- 5.0
I've been a customer with you guys for 10 years when I lived in Queens. I just want to say thank you for protecting my DJ equipment and making me feel like family. Off to To my next adventure! Gracias
GIOVANNI I. | Overall Experience- Clasificación:
- 4.0
Bueno
Michelle T. | Overall Experience- Clasificación:
- 1.0
Bad service the manager she bad
Mustapha H. | Overall Experience- Clasificación:
- 1.0
4 Months ago I unfortunately was screamed at with racial profanities because I supposedly was blocking someone from parking their truck when they could’ve gone around me manager was present nothing do
DENNIS S. | Overall Experience- Clasificación:
- 5.0
Manager N. Matthews was outstanding and her customer service impeccable. I was running late for my appt. with her and without hesitation said, thank you for calling I will wait for you. Thorough!
Donna P. | First Impressions- Clasificación:
- 5.0
Great service
jimmy l. | Overall Experience- Clasificación:
- 5.0
Jasmine was really easy to work with and very knowledgeable about the truck and storage rental. The whole operation is excellent and I would recommend it to anyone!
Paul S. | First Impressions- Clasificación:
- 5.0
¡Gracias!
WANDA S. | Overall Experience- Clasificación:
- 5.0
I was there for about two years and never had a problem or concern.. the often hours service was very convienant for me!
Jeffrey R. | Overall Experience- Clasificación:
- 5.0
Great job the customer service front desk is very welcome and nice
walid e. | First Impressions- Clasificación:
- 4.0
Ninguno
BEN P. | Overall Experience- Clasificación:
- 4.0
No public transportation near by.... had to order taxis back and forth after 65 St. R train.
Claudia M. | Overall Experience- Clasificación:
- 5.0
na
Michael E. | Overall Experience- Clasificación:
- 5.0
Professionally run, but long wait due to numerous customers.
Pornchai J. | Overall Experience- Clasificación:
- 5.0
Ninguno
RIGOBERTO V. | Overall Experience- Clasificación:
- 5.0
I spoke to a female team member to cancel my upgrade on storage units and she was very nice and helpful with a pleasant manner.
Latanja M. | Reservación- Clasificación:
- 1.0
Christa & Linda provided professional service. Joseph was rude, inconsiderate and incredibly unprofessional. Smoking & littering on the property. He was rude to clients and fellow employees. No thanks
Ben H. | Overall Experience- Clasificación:
- 5.0
I plan on coming back soon to utilize the space, location is convenient for any borough in NYC.
Noel S. | Overall Experience- Clasificación:
- 1.0
Worst place
INDRIT G. | Overall Experience- Clasificación:
- 3.0
The people there were very nice but unfortunately did not know how to properly add my second driver, my friend Erik Ciel, which necessitated calling in later to verify and correct their oversight.
subimal k. | Reservación- Clasificación:
- 5.0
Has is very friendly and positive, really good at problem-solving.
Lee T. | Overall Experience- Clasificación:
- 3.0
The attendant that helped me with my storage unit was very helpful. But the attendants that helped with my return were not very helpful. I had to inform the guy about the chains on the axles.#notagain
Michael S. | Reservación- Clasificación:
- 5.0
Excellent staff had no issues in getting and unloading my U-Box that had been delivered from California.
Jeff S. | Overall Experience- Clasificación:
- 5.0
My belongings were stored here for years, and were absolutely safe. The building was easy to navigate, and the staff were friendly. I used the U-Box service too and it was easy. ¡Gracias!
ALAN P. | Overall Experience- Clasificación:
- 5.0
Never a problem. I would recommend to anyone
DAVID R. | Overall Experience- Clasificación:
- 5.0
Had my storage there for more than 2 years and would say it was one of the best storage places.
ASHINDER S. | Overall Experience- Clasificación:
- 1.0
A/C wasn't working when moving out in what was supposed to be a climate controlled unit. Can't imagine how many times this happened while I kept things there. No wonder all my wooden items are warped.
RANDALL S. | Overall Experience- Clasificación:
- 5.0
An overall great experience that helped us with out move and did not add any additional stress!
Stefana A. | Overall Experience- Clasificación:
- 4.0
Great, friendly staff
hattie h. | Reservación- Clasificación:
- 5.0
I would have happily continued to rent my unit but the last $10 increase made the $75 a month tag on a 5' by 5' space not worth it.
ALBERT B. | Overall Experience- Clasificación:
- 5.0
Despite the long wait and the computers being super slow (not the employees' faults), the service was great. Everyone went above and beyond to help us out as fast as they could. Thank you so much!
PATRICIA A. | Reservación- Clasificación:
- 5.0
Thank you for all of your help!
Lily M. | Overall Experience- Clasificación:
- 5.0
The staff was very organized and called me the day before the delivery to confirm when our movers were picking up the boxes and everything went very smoothly.
Shauna B. | Overall Experience- Clasificación:
- 5.0
It's been real, Uhaul, thanks again! Will you your services for a truck in a few months.
Michelle B. | Overall Experience- Clasificación:
- 1.0
Truck was not at the facility for pick up. I had to spend more money to call an uber to bring me to another facility. For both moves, there was no dolly in truck after I reserved it. Bad experience.
Quinn C. | Overall Experience- Clasificación:
- 5.0
Thanks to U-Haul I am very happy with your services
Beatriz C. | Overall Experience- Clasificación:
- 4.0
The reason I have vacated the storage unit is because I recently moved to Brooklyn and also the recent increase to monthly rent. Cubesmart offered a lower rate than U-Haul in Brooklyn.
EDMUND L. | Overall Experience- Clasificación:
- 1.0
Thank you mrs Jessica Roman
Cristian A. | Overall Experience- Clasificación:
- 5.0
At the service desk, Akeem Kelly was very helpful and pleasant. He made a chore like moving a little easier with his efficient and cheerful manner.
Kirk M. | Overall Experience- Clasificación:
- 5.0
Did the job
Ivan S. | Overall Experience- Clasificación:
- 4.0
I did not visit the facility, but I did however notice that my movers received the u box on the trailer backwards.
jennifer l. | Overall Experience- Clasificación:
- 5.0
The people at the location were super nice and helpful.
Michael S. | Overall Experience- Clasificación:
- 5.0
Wonderful Staff and quick service all around.
RUNIE M. | Overall Experience- Clasificación:
- 4.0
Everything was great and pleasure work with the people who work there.Only one thing maybe need to work on.Have to wait longer time at the desk to buy something or do some paper work.
Marianna G. | Overall Experience- Clasificación:
- 5.0
Storage unit that does the job
XAVIER E. | Overall Experience- Clasificación:
- 5.0
Excellent, very clean, friendly staff and accessible.
MICHEL B. | Overall Experience- Clasificación:
- 5.0
Facility was very clean and organized. Staffs were excellent.
Sai C. | Overall ExperienceAdditional Services at this Location
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