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ROLANDO S.Customer Reviews for U-Haul Moving & Storage of Woodside
Testimonials From Recent Customers
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I will like to thanks all the great service during the years that I was using the service. What I liked more is the maintenance and the respect and organization of the team workers. Once again thanks for everything.
ANA L. | Overall ExperienceThe staff is great.
Edward L. | First ImpressionsClean facility, super understanding Managment, I highly recommend this company in both services, car rental and storage.
Marc a J. | Overall ExperienceI would like to thank Wendy for being so friendly and helpful. She not only helped us get an excellent storage unit (bottom floor instead the top one) but she provided us a phone number for a taxi service since we don't have a car. I believe she went above and beyond and a raise in her wages is absolutely recommended!
Maria S. | Overall ExperienceLovely place nice workers
mildred r. | First ImpressionsThe staff and the general manager were very friendly and helpful. Other places should learn from how this place is run and maintained.Excellent job
Itzhak F. | First ImpressionsThe manager was very helpful he was very patient and understanding
Dadrian T. | First ImpressionsSet storage ever.
Marc a J. | Overall ExperienceThe only issue I had was when I was a day late or so in payment, I was charged a late fee, which I was not aware of this fee. When I asked about the charge, I was told if I change my paying method to auto pay the charge will be waved! That never happended. I made several attempts and I got nowhere!!!! Please advise. David Luddy
David L. | Overall ExperiencePeople inside weren't wearing masks.
Ian F. | Online Move InI would recommend this storage to anyone.
Vida G. | Overall ExperienceStorage and truck rental customer for many years. Can only state good things about this particular facility, reliable and safe trucks, always clean office area, hallways, and restrooms. Staff very nice, courteous, helpful, and knowledgeable about the business. Manager, Nas Matthews friendly and always willing to accommodate customer's needs and concerns in any given situation. Used other u-Haul facilities in the past but this is by far my favorite. Kudos to Nas and her A-1 staff!
RONALD A. | Overall ExperienceThis facility has the most profession and helpful staff. Please don't lose them!
miroslaw W. | Overall ExperienceThe first 3 months were a little bumpy as i was transferred from one storage space to a smaller one.. In that transition there was one time i found a lock note for none payment which was incorrect and then another time my card was locked out for none payment and then another time i was charged late fee which again was in correct once the info was looked up.. All three times were handled by the manager Nas Matthew who was very professionally and fare as well as assured me the last time that I will not have my service interrupted again.. I was very satisfied with the outcome and for the rest of the time there i didn't have anymore problems.. Thanks for the professionalism. Jay
Jorge M. | Overall ExperienceMe salió muy económico y cerca de mi casa muy buena la atención me gustó
Omar P. | First ImpressionsNas Matthew was super helpful and made my day a lot easier !
Fabio R. | First ImpressionsNas is doing a splendid job training her staff, so the service reflects the responsiveness at all levels and times of service.
Grace D. | Overall ExperienceThe representative was very friendly and helpful. She even took us to a couple of the storage units to see what they actually look like. Great staff.
Frederick J. | First ImpressionsFirst time renting a storage unit. Pretty good location. Limpio.
Nicholas R. | Online Move Ini had to cancel my storage, as my move got cancelled, but staff was excellent and answered questions 1, 2 and 3 from what I saw
bett g. | Overall ExperienceThe lack of deck-level loading docks is a glaring deficiency. This made our move-in take a good deal longer than necessary. I asked about the availability of a loading dock before renting, and was told that there was one. The hallway on front of my unit was also too narrow for us to be able to bring some of our furniture into the unit without tipping it up on end.
David M. | Online Move InThe sales associate .. Her name is Nas.. Was exceptionally helpful.. She went out of her way to help. Which means a lot. She's definitely an asset to your team .. Thanks again Nas.. You are appreciated
Tishaun J. | Overall ExperienceAll was well and convenient... always good! And reliable
Maria F. | Overall ExperienceThe staff were very helpful. The manager was on site and very active and she was also very helpful.
Brett P. | Online Move InThe customer rep that help me was extremely slow and didn't have the basic skills. She had to ask her co workers a question regarding every step. It took a very long time to get a second unit in order and added to my existing account.
JENNIFER L. | First ImpressionsI was a customer for almost three years. Never face any problem. Every employee in this location is super nice. And store manager Mattews one of the super nice person i ever meet.
Pradip S. | Overall ExperienceI am upset that i wasn't able to use the app the close out my truck rental. I do not want to pay extra because of a technical issue. Other than that, I had no complaints.
CRAIG D. | First ImpressionsUHAUL facility was great for the time we utilized the services. Fortunately, we were able to find an onsite location on the airport grounds and as a result, no longer needed said services. Since the beginning, nearly 4 months ago, the staff at this location (U-Haul Moving & Storage Of Woodside), specifically, Ms. Nas Mathews, has been an absolute gem to work with. I will definitely refer anyone in need of storage to not only sign with UHAUL, but to specifically use UHAUL of Woodside. I know if given the opportunity and need, I would!! Thank you all. Eric Ortiz - Branch Manager - LGA (Allied Universal)
Eric O. | Overall ExperienceNas, the general manager of this location is an absolute superstar. There was a very high stress situation that occurred on the property and she handled it very well. I work in the hospitality industry, and I understand the stress she must have been feeling, and she took care of everything. We rented a van and storage unit and everything went smoothly. The only thing I would recommend for the higher ups is to re do parts of the floor in the stoarage area, there are some cracks and imperfections that cause the carts to get stuck which can damage the items on the carts if they fall or shift. Word of advise, get there early if you are renting a vehicle. Uhaul needs to contact a few different people to confirm your identity and for security before they can hand you the keys. This process took us about 15 minutes, but if there's a lot of people on line, that time will add up. Also, if you are loading things from your car late night around 9pm, park on the left side of the building Or make sure you can't get boxed in if other people are dropping off their vehicles. We got boxed in but it was at the end of our rental anyway so it worked out. We would definitely rent from them again. Nick P
Nicholas P. | First ImpressionsOverall, I was satisfied with the van rental, picking up the van at Johnson city was a pleasant experience. The personnel in Johnson city were courteous and helpful, but my experience at the BQE location when renting the store locker was not what I expected. The lady that help me wast courteous, she took too long, the information that she need should have in the system, and when she need my information couldn't even ask me in a pleasAnt manner, also it would be nice to explain where was my locker, how to properly open/get access, no I had to figure it out on my own, and ask another customer, I would suggest to give more trading to the lady that attended me. As for the person who received he van back, he was very helpful and explained me all that I need to do, as it should be, for that I want to thank him and the person in Johnson city as for the lady I think she can do better with proper training.
Jorge C. | First ImpressionsGracias
fabian o. | Overall ExperienceVery quick and efficient service. Had trouble getting into the storage room with my keycard and the lady who helped me at the desk actually came out to help me without me asking her to do so. It made me feel like I was taken care of. I think her name was estella or something along those lines?
Gina R. | First ImpressionsGreat staff. Friendly and helpful!
STACI H. | First ImpressionsI am still awaiting a call back from customer care and upper management. I spoke to the manager Naj over 2 months ago and she promised a callback the next day because of false promises regarding the product I would receive. She did not! I left dozens of messages and even came in again several times and still she did not call. Finally she called this past Mon. after I had spent literally hours on the phone trying to get customer care and escalate., offered no reason or apology for not fulfilling her promise to call back or adjust things and blaming me with a very rude and abrupt tone, interrupting me and talking over me. When I asked why she had not called back, she interrupted agaon and said rather dismissively "so you want me to escalate?! Ok I'm going to escalate it." I still have not heard from ANYONE. Michael Eisenberg 5163957644
Michael E. | Overall Experiencethe facility should have elevators that stop on upper levels so you don't need to struggle carrying heavy objects. Someone should orient customers
Ivonne T. | First ImpressionsTo hot in the storage area very nice staff, clean area
Nicole H. | Overall ExperienceEveryone I met along the way of my path to storing my life‘s possessions was terrific Wendy Jocelyn the manager Nas and the guys working on the trucks outside are super friendly, super nice, super helpful and 100% professional
Paul G. | First ImpressionsWonderful service! Wendy was very personable, knowledgeable and helpful!
Robert M. | First ImpressionsProfessional, knowledgeable staff. Facility is clean and secure. I was at this U-Haul facility for many years and never had an issue at all. I would highly recommend this facility to anyone seeking extra storage space.
JOHN G. | Overall ExperienceI love this facility! After years of storage there, I had to move on, but I can honestly say this place was well worth every cent of rent over the years -- the place was always immaculate, the staff helpful, and the rent fair. BYE WONDERFUL STAFF! I WILL MISS YOU! STAY WELL & GOOD! xox
SURAN M S. | Overall ExperienceGracias
Jose A G. | First ImpressionsThe place has always been clean and the staff are friendly and professional. Thank you so much . The storage rent is worth every penny because of you guys!
bonifacio a. | Overall ExperienceAll. The workers were very nice ms Linda ma Cindy All of them thank you
Urris R. | Overall ExperienceThe manager on site there, Naashiha Matthews, was completely un professional and does not take her job serious. She got upset with me because I was making suggestions on to how to resolve an issue of mine, and said she just didn't wanna give me a truck. I guess maybe she felt she was looking incompetent. I was just trying to come up with a solution for a reservation that I paid for. I think I have a right to ask questions. She just didn't have any answers for them, so she got defensive, and then retaliated because she thought she could get away with it. She told her staff member to cancel my reservation right in front my face out of spite. She behaved completely classless. She has no business running a store.
ANTONIO MARK M. | Overall ExperienceCourteous staff. Helpful and gave me all the info on the facility I needed. Seamless and quick transaction.
Kareem C. | First ImpressionsThe hall to my locker was always dark, it had a motion detector to activate the light but it took a while for it to turn on. Overall good service though. Gracias.
Juan F. | Overall ExperienceMy overall experience with U-Haul-from vehicle rental to storage unit-was excellent. And the staff was very friendly and helpful. This was greatly appreciated since my needs were under unpleasant circumstances.
Robert S. | Overall ExperienceOverall experience was efficient. Under these circumstances with COVID19, I wanted to get in and out and I wanted safety. All precautions were taken. Thank you. This was a difficult time for me as Mom passed and we had to clean out her apartment. Your service made it easier.
Deborah R. | First ImpressionsPrice is too high
Carlos V. | Overall ExperienceEl personal del counter muy mal, mal, mal, atención, NO HAY EMPLEADOS BILINGÜES, Yo tuve un contrato de 2 años en Uhual Woodside y los pago cada mes era un problema cuando yo llamaba, porque no hay empleados bilingüe, I don’t recommend this U-Haul storage thank you
Joanna S. | Overall ExperienceVery helpful and pleasant.
Pamela C. | First ImpressionsHad a good experience because Linda was very professional. She provided thorough and detailed explanation of all info I need to know. She is very client oriented & this factor makes a big difference.
Maria P. | First ImpressionsThe personnel who assisted me was helpful And friendly. I came in less than an hour before closing and she did not express any displeasure with helping me.
KRIS N. | First Impressionsthe only con that I have is the expense. Too expensive !!
STEPHANIE F. | Overall ExperienceThank you for a great costumer service.
Karen G. | Overall Experience¡Gracias!
Stephanie T. | Overall ExperienceGreat place. The facility is exceptionally clean, especially the bathrooms. There are many carts available to transport your belongings to and from the rooms. Lighting is great. Workers are awesome
Linda C. | First Impressionsvery good value
Michael E. | Overall ExperienceThe manager here needs to learn manners Because of her i will never recommend this place to any one in fact i will tell them the horrible experience she made us feel
Starking D. | Overall ExperienceTerrible pricing, with increases every Fall no matter when you sign up. I only had 3 months at my original rate. Horrible policy when you leave- no prorating for prepaid month
THEODORE D. | Overall ExperienceI had the storage for almost 10 years, never a problem, always clean and well lighted.
ANGELO V. | Overall ExperienceMy experience with uhaul storage facility was great. I had no problems.
simone e. | Overall ExperienceThe space was clean and the staff was very helpful and friendly.
Robert S. | First ImpressionsIv been a customer there for years , always helpful and friendly staff , if there was a spill and you notified them someone would be there to clean up in minutes , I gotta be honest it was great
MIKE B. | Overall ExperienceAmazing staff. Very helpful
Eli B. | First ImpressionsHelpful and kind people. Made everything easy.
David G. | First ImpressionsAttendants were nice and helpful.
HYNDRANI P. | First ImpressionsLinda was extremely helpful and friendly, made our renting experience wonderful. Easy move in and move out!
Jessica K. | Overall ExperienceEverything is perfect thank you
Victor V. | First ImpressionsGracias
Mohamed C. | First ImpressionsFast Easy Profecional
ELIECER BILLY I. | First ImpressionsVery professional and efficient!
Joshua E. | Overall ExperienceUsed this storage for 12 years and never had an issue. Everything was great
VIVIANA M. | Overall ExperienceThis facility is ridiculous. We were mistakenly charged $3,000 for a truck rental (when the charge was $300.) It took more than 5 phone calls of an average of 20 minutes in length to fix the mistake.
Steven J. | Overall ExperienceEasy and convenient, staff was very attentive and everything went smoothly. Highly recommend!
Tanya M. | Overall ExperienceVery good
Nicholas O. | Overall ExperienceEveryone was very helpful and kind.
Sarah L. | First ImpressionsStaff were really helpful
David J. | Overall ExperienceEveryone so professional
Glenn S. | Overall ExperienceThey should put. A better manager
Cesar R. | Overall Experiencethe Manager Nas she was a wonderful person thanks for your help
JORGE V. | Overall ExperienceCustomer for 12 years great place
CANDITO S. | Overall ExperienceNo words can explain how great everyone was. Especially Ashley and the manager Nas.
marie s. | First ImpressionsI waited in line for over almost an hour and a half. No exaggeration. This location was understaffed and made little to no effort to communicate to the people about what the hold up was.
Norazaih W. | First ImpressionsExtremely helpful and friendly.
Chris L. | Overall ExperienceThey are excellent person, l'm very happy now with you guys. Thank you so much
Bernardo B. | First Impressionsthank you uys
Gustavo P. | Overall ExperienceEverything is good, only comments I have is about the rates of storage room, it's bit high.
Mohammed J. | Overall ExperienceKoren was extremely helpful and professional.
DAVID C. | Overall ExperienceVery satisfied with the service and staff.
ABEL L. | Overall Experiencegreat
JONATHAN P. | Overall ExperienceThanks again for the friendly service and professionalism
armondo v. | Overall ExperienceThe facility manager that we interfaced with was extremely helpful on a short notice move in. Customer service at the highest level.
patrick w. | Overall ExperienceOf ALL the uhaul experiences I’ve had this was by the best!! Everyone here was so helpful and went over and above expectations, I want to thank Naz specifically she made sure I was well taken care of
terrence s. | First ImpressionsWe have had a storage unit and rented a car carrier from UHAUL. The staff both in NY and in Blair Nebraska were wonderful. They showed patience and courtesy and always had an upbeat attitude. .
James P. | Overall ExperienceVery clean. Well lit. Just wished self service hours to storage were longer.
MERCEDES M. | Overall ExperienceManager and customer service were great. Box was a day late but staff was very helpful and made sure our box was ready when we needed it. and communicated appropriately about the delay.
Jayaugust M. | Overall ExperienceThank u!!
Charis V. | Overall ExperienceToo expensive
JAMAH F. | Overall ExperienceI always felt safe when visiting my unit. And surprisingly, the bathrooms were always clean!!!! Very important!!! Whenever I had questions, the staff was very helpful.
Latanja M. | Overall ExperienceWe needed a last minute storage location on a Saturday afternoon / evening . The manager, went out of her way to help up get setup. I do not have her name, but great customer service. Thank you again.
patrick w. | First ImpressionsStaff was sweet and helpful.
Jose P. | Overall ExperienceI've been a customer with you guys for 10 years when I lived in Queens. I just want to say thank you for protecting my DJ equipment and making me feel like family. Off to To my next adventure! Gracias
GIOVANNI I. | Overall ExperienceBueno
Michelle T. | Overall ExperienceBad service the manager she bad
Mustapha H. | Overall Experience4 Months ago I unfortunately was screamed at with racial profanities because I supposedly was blocking someone from parking their truck when they could’ve gone around me manager was present nothing do
DENNIS S. | Overall ExperienceManager N. Matthews was outstanding and her customer service impeccable. I was running late for my appt. with her and without hesitation said, thank you for calling I will wait for you. Thorough!
Donna P. | First ImpressionsGreat service
jimmy l. | Overall ExperienceJasmine was really easy to work with and very knowledgeable about the truck and storage rental. The whole operation is excellent and I would recommend it to anyone!
Paul S. | First Impressions¡Gracias!
WANDA S. | Overall ExperienceI was there for about two years and never had a problem or concern.. the often hours service was very convienant for me!
Jeffrey R. | Overall ExperienceGreat job the customer service front desk is very welcome and nice
walid e. | First ImpressionsNinguno
BEN P. | Overall ExperienceNo public transportation near by.... had to order taxis back and forth after 65 St. R train.
Claudia M. | Overall Experiencena
Michael E. | Overall ExperienceProfessionally run, but long wait due to numerous customers.
Pornchai J. | Overall ExperienceNinguno
RIGOBERTO V. | Overall ExperienceI spoke to a female team member to cancel my upgrade on storage units and she was very nice and helpful with a pleasant manner.
Latanja M. | ReservaciónChrista & Linda provided professional service. Joseph was rude, inconsiderate and incredibly unprofessional. Smoking & littering on the property. He was rude to clients and fellow employees. No thanks
Ben H. | Overall ExperienceI plan on coming back soon to utilize the space, location is convenient for any borough in NYC.
Noel S. | Overall ExperienceWorst place
INDRIT G. | Overall ExperienceThe people there were very nice but unfortunately did not know how to properly add my second driver, my friend Erik Ciel, which necessitated calling in later to verify and correct their oversight.
subimal k. | ReservaciónHas is very friendly and positive, really good at problem-solving.
Lee T. | Overall ExperienceThe attendant that helped me with my storage unit was very helpful. But the attendants that helped with my return were not very helpful. I had to inform the guy about the chains on the axles.#notagain
Michael S. | ReservaciónExcellent staff had no issues in getting and unloading my U-Box that had been delivered from California.
Jeff S. | Overall ExperienceMy belongings were stored here for years, and were absolutely safe. The building was easy to navigate, and the staff were friendly. I used the U-Box service too and it was easy. ¡Gracias!
ALAN P. | Overall ExperienceNever a problem. I would recommend to anyone
DAVID R. | Overall ExperienceHad my storage there for more than 2 years and would say it was one of the best storage places.
ASHINDER S. | Overall ExperienceA/C wasn't working when moving out in what was supposed to be a climate controlled unit. Can't imagine how many times this happened while I kept things there. No wonder all my wooden items are warped.
RANDALL S. | Overall ExperienceAn overall great experience that helped us with out move and did not add any additional stress!
Stefana A. | Overall ExperienceGreat, friendly staff
hattie h. | ReservaciónI would have happily continued to rent my unit but the last $10 increase made the $75 a month tag on a 5' by 5' space not worth it.
ALBERT B. | Overall ExperienceDespite the long wait and the computers being super slow (not the employees' faults), the service was great. Everyone went above and beyond to help us out as fast as they could. Thank you so much!
PATRICIA A. | ReservaciónThank you for all of your help!
Lily M. | Overall ExperienceThe staff was very organized and called me the day before the delivery to confirm when our movers were picking up the boxes and everything went very smoothly.
Shauna B. | Overall ExperienceIt's been real, Uhaul, thanks again! Will you your services for a truck in a few months.
Michelle B. | Overall ExperienceTruck was not at the facility for pick up. I had to spend more money to call an uber to bring me to another facility. For both moves, there was no dolly in truck after I reserved it. Bad experience.
Quinn C. | Overall ExperienceThanks to U-Haul I am very happy with your services
Beatriz C. | Overall ExperienceThe reason I have vacated the storage unit is because I recently moved to Brooklyn and also the recent increase to monthly rent. Cubesmart offered a lower rate than U-Haul in Brooklyn.
EDMUND L. | Overall ExperienceThank you mrs Jessica Roman
Cristian A. | Overall ExperienceAt the service desk, Akeem Kelly was very helpful and pleasant. He made a chore like moving a little easier with his efficient and cheerful manner.
Kirk M. | Overall ExperienceDid the job
Ivan S. | Overall ExperienceI did not visit the facility, but I did however notice that my movers received the u box on the trailer backwards.
jennifer l. | Overall ExperienceThe people at the location were super nice and helpful.
Michael S. | Overall ExperienceWonderful Staff and quick service all around.
RUNIE M. | Overall ExperienceEverything was great and pleasure work with the people who work there.Only one thing maybe need to work on.Have to wait longer time at the desk to buy something or do some paper work.
Marianna G. | Overall ExperienceStorage unit that does the job
XAVIER E. | Overall ExperienceExcellent, very clean, friendly staff and accessible.
MICHEL B. | Overall ExperienceFacility was very clean and organized. Staffs were excellent.
Sai C. | Overall Experience