Customer Reviews for U-Haul Moving & Storage of Woodlands

1,741 reviews

24540 I-45   Spring, TX 77386
(24 hour access - outside units and designated interior halls only)

(281) 364-7913

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(281) 364-7913

24540 I-45
Spring, TX 77386
(24 hour access - outside units and designated interior halls only)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Ronald F. 
Rating:
4.0

Jordan, was fantastic! Very friendly and knowledgeable. Way to go Jordan!!

TIFFANY T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHEN CLAY S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
5.0

Customer did not leave a comment.

Kendra R.  |  Overall Experience 
Rating:
1.0

Absolutely unacceptable In need better training employees and obviously managers. Would never use u-haul again after this experience

MOHAMED T. 
Rating:
4.0

Customer did not leave a comment.

jerry l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELLE M. 
Rating:
4.0

I ordered a dolly online but it wasn't included with my order.

John M. 
Rating:
4.0

Customer did not leave a comment.

EVELYN R. 
Rating:
5.0

Customer did not leave a comment.

Stanley R. 
Rating:
5.0

Very satisfied, and quite pleased that you can rent a truck for 4 hours. It was very much appreciated for a need that I'm sure many people experience. Staff was awesome.

Karen J. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL P. 
Rating:
5.0

Customer did not leave a comment.

Amanda P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawn B. 
Rating:
3.0

Train personnel how to process order changes

BILLY W. 
Rating:
1.0

Don't charge for equipment you don't use

EDWIN C. 
Rating:
1.0

See earlier comments.

david D. 
Rating:
5.0

Customer did not leave a comment.

GWENETTA F. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY M.  |  First Impressions 
Rating:
5.0

The young lady that waited on me did come out and clean the floor of the truck cab. The truck was muddy.

DANNY M. 
Rating:
5.0

Everything was great !! The guys at the location were extremely helpful. Both helps us with what we needed .

INDIRA E. 
Rating:
4.0

Customer did not leave a comment.

Morgan B.  |  First Impressions 
Rating:
5.0

Good costumer service

SESARIO M. 
Rating:
5.0

Customer did not leave a comment.

ANDRES S. 
Rating:
5.0

Will use again soon. Thanks.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

Timmy M. 
Rating:
5.0

Express return did not work in the app.

Patrick W. 
Rating:
5.0

Customer did not leave a comment.

DONALD LOUIS W. 
Rating:
5.0

Customer did not leave a comment.

BRANDON W. 
Rating:
5.0

Thank y’all

Lynette M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryce H. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL D. 
Rating:
5.0

Great customer service from the UHaul rep during check out.

RANDY D. 
Rating:
1.0

They charged me twice from another facility and shouldn't have then I have to wait for a refund for 3 to 7 days and I really needed my money back that day asap.

William J.  |  First Impressions 
Rating:
5.0

Great service from Rico

BRIDGET A. 
Rating:
5.0

The manager at this location is very friendly and helpful. He helped me when it was pouring down rain and he was in the middle of doing something else.

AMON B. 
Rating:
5.0

Unable to locate carts

Beckey T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

ANGELA A. 
Rating:
5.0

Customer did not leave a comment.

DENNIS P. 
Rating:
3.0

Customer did not leave a comment.

JOHN N. 
Rating:
5.0

Customer did not leave a comment.

Joseph C.  |  First Impressions 
Rating:
5.0

This is my favorite U-Haul location. It is easily accessible, very clean, always has a good selection of equipment on hand, and the staff is attentive and efficient.

Juan B. 
Rating:
5.0

Great and friendly service

james T. 
Rating:
5.0

Riko at the uhaul storage of the woodlands was awesome and made a rough move very easy once I made it to Houston he is a five start in my book ⭐️⭐️⭐️⭐️⭐️

angela s.  |  First Impressions 
Rating:
5.0

Nothing

JOSE Z. 
Rating:
5.0

Manager Riko Abundis and staff were always very accommodating and welcoming. Í greatly appreciate everyone at this facility.

PAULA J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUDY A. 
Rating:
5.0

The air conditioner didn't work. It only blew air from the floor vents. Huge scratches down the side of the truck and when I dropped it off at the other location I explained to the rep at the 77083 location what the problem was and he said leave the keys in the truck and everything will be emailed to me. Not concerned with my inconvenience at all.

RICHARD M. 
Rating:
5.0

U-Haul storage in The woodlands have employees that are respectful and nice their generous they do the job it's supposed to and keep the rates decent and affordable. No argumental issues.

james s.  |  First Impressions 
Rating:
5.0

Very quick and efficient!

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Tori H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY S. 
Rating:
5.0

Customer did not leave a comment.

DANNY B. 
Rating:
3.0

The only space available for the truck was too small. This was mainly due to the space taken by the other customers and the total disregard to the lines for each space. I had no choice but to leave the truck partially in the spot after wasting 30 minutes trying to squeeze in.

Donald S. 
Rating:
5.0

Customer did not leave a comment.

Mone M. 
Rating:
5.0

Customer did not leave a comment.

ANGELA S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ELIEZER U. 
Rating:
5.0

Excellent speedy service!

CHRISTOPHER C. 
Rating:
5.0

very nice helpers

Anjeanetta M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JOSE V. 
Rating:
5.0

Customer did not leave a comment.

TASOS N. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
5.0

The negative experience is I am almost certain my credit cards and drivers licensen was stolen at this location. I have requested the owner to review the surveilllance vedios from that time period and let me know the findings. I have not heard back from him at this point. The owner was very helpful and I expect that I will be hearing back soon.

HAROLD S. 
Rating:
4.0

Customer did not leave a comment.

Maja J.  |  Overall Experience 
Rating:
2.0

Scam Alert ! I re

Ray C.  |  First Impressions 
Rating:
2.0

DO NOT RECOMEND “ORLANDO” TO YOUR CUSTOMERS AS A MOVER.

ORLANDO G. 
Rating:
2.0

Customer did not leave a comment.

JULIANA H. 
Rating:
5.0

The manager Riko is the best!!!!

Joe W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Madonna S.  |  Overall Experience 
Rating:
1.0

I set up a uhual rental online and figured my reservation was good for 24hrs. I dropped the uhaul off less than 12 hours after I picked it up and was charged two days for the uhaul and dolly

Christoph R. 
Rating:
4.0

Considering the lady was the only one working due to a no call , no show …. She did the best she could….., I don’t think she was able to take a lunch break being that she was there making sure the customer were accommodated. Thanks Young Lady

Stacey J.  |  Overall Experience 
Rating:
5.0

The staff made me feel really good. I was having the worst day ever but when I left, I actually almost forgot my problems. The slightest bit of kindness goes a long way!!! Thank you all. And that manager is a keeper ☺️

Lori M.  |  First Impressions 
Rating:
2.0

Everything from rental of 4 trucks and storage was a nightmare from the begining. Will never use uhaul facilities or equipment again was never compensatwd for any of the mistakes by your representatives. Of there was a another rating lower than below average I would choose it.

jody F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHANA V. 
Rating:
2.0

Customer did not leave a comment.

Brittnay D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Very friendly and professional. We appreciated the complementary water! Thanks!

DEACON W. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO T. 
Rating:
5.0

Customer did not leave a comment.

KELSEY C. 
Rating:
4.0

Everything is good 👍 just they don't send the invoice to see all the charge for rent the truck .

carlos A. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
4.0

Customer did not leave a comment.

HUGH S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

SHERRIE B. 
Rating:
3.0

the vehicle interior was dirty. the console cup area had prior spilled liquids.does not appear was prepped b4 rental. returned at night in rain on major highway, headlights trash, could barely see, for minutes felt headlights were not working. very dangerous situation. have always rented and will in future, but wante dto pass along feedback.

ANTHONY Z. 
Rating:
4.0

Customer did not leave a comment.

Ricky G. 
Rating:
5.0

Fast, easy, pleasant.

GREGORY T. 
Rating:
3.0

Kids were running around and staff was unprofessional and not knowledgeable of equipment on hand.

brandon F. 
Rating:
5.0

Customer did not leave a comment.

FABIO S. 
Rating:
4.0

Send me a receipt please never got one

Lawanda P. 
Rating:
5.0

Customer did not leave a comment.

Jonathan N. 
Rating:
5.0

Customer did not leave a comment.

CARY S. 
Rating:
5.0

It was all good!

Jeremiah K. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Thank you Mr. Rico for the respect and professionalism you showed to my son and me on our moving day. It was a very blessed experience and it made our move so much more pleasant. God bless you, your family, and your business. A+++

DENNIS JERMAINE A. 
Rating:
5.0

Customer did not leave a comment.

diedra W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROSA M. 
Rating:
5.0

Customer did not leave a comment.

Mercedez K. 
Rating:
5.0

Customer did not leave a comment.

Rachel M. 
Rating:
4.0

Friendly service. Clean facility.

Marlon H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEBRA B. 
Rating:
3.0

Notify the employees of the online check in and out process because even though we did everything online, he had to re do everything on his computer.

CAMILLE V. 
Rating:
5.0

Nothing I can think of.

JAMES C. 
Rating:
5.0

Great job.

SOLOMON O. 
Rating:
5.0

Customer did not leave a comment.

Gibran A. 
Rating:
5.0

Customer did not leave a comment.

MONICA P. 
Rating:
3.0

Service the front end of truck—-steering wheel shakes when you get on the brakes to stop.

Bessie W. 
Rating:
3.0

Customer did not leave a comment.

MACKENZIE K. 
Rating:
2.0

The furniture cart and utility cart I had asked for was not there so had to go to another location to get those. And the truck only had 1/2 tank of gas. They should have let me know about the carts before not when I'm signing the papers

JOYCE ANN J. 
Rating:
1.0

The paperwork was not correct stated gas was on half tank whereas only 1/4. I called and explained the situation was told would be charged extra. Once arrived they then notice it was a mistake. I wasn't credited back the back the extra 10$ for the gas.

SONJI R. 
Rating:
5.0

No comments

Audrey J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JASON J.  |  First Impressions 
Rating:
4.0

Aside from some logistics issues no there part. But they made up for it by addressing the issues and accepting responsibility for the mistake and comped me some fees. No argument all was fair. Good service and understanding.

ROGELIO A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Federico A. 
Rating:
5.0

Thanks

Holmes Y. 
Rating:
5.0

Excellent service!

Brandon M. 
Rating:
5.0

I have rented equipment at this location multiple times and each time I have experienced consistent professional and courtesy behavior. The employees are always friendly. And most importantly, I feel safe driving their vehicles as they always seem to be well maintained.

WILLIAM B. 
Rating:
2.0

Van was spotless. So at least that was good. My reservation got pulled and they would no longer honor my original 1 day reservation. They say they cancelled the res because a strange lady came in and tried to say she was picking up the van for me. It was very strange to say something like that happened without at least contacting the police. Especially since there are cameras located everywhere. And then when I had no choice but to rent the van for a limited time I realized it was possible they booked someone thinking that I would not show up for my reservation. I could be wrong and maybe some strange lady with a big dog came in and specifically used my name and asked for the reservation. They say she was sketchy also. If this person had my name then that's identity theft. If you could I'd like you to review the cameras for that day and get an idea who this person might be. I am concerned if she had my last name and first name and knew I just made a reservation. That would mean she would have to have somehow hacked my information from online. Or yours. All this is really unlikely.

JOE W. 
Rating:
5.0

Customer did not leave a comment.

LLOYD S. 
Rating:
3.0

I reserved moving blankets an a appliance dolly and I didn't either one. They did reduce the price but I would have rather had the equipment

RICHARD C. 
Rating:
2.0

Customer did not leave a comment.

Jason R. 
Rating:
4.0

Lifts on trucks, I don't know if it's an insurance liability thing, but the option would be nice it's the only reason I would ever consider the other guys.

TOBY P. 
Rating:
4.0

I could not get my location to work on my phone and customer service lady was very patience and walked me through every step. Thank you again!

Ruby P. 
Rating:
5.0

Customer did not leave a comment.

Shun B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hope P.  |  First Impressions 
Rating:
5.0

This U-Haul location was very accommodating and had the best customer service out there by far. I would recommend anyone who is in need of their services to use them. I'm sure your will be as pleased as I was. Big shout out to the owner Riko for all his help and running such a well run establishment. Will definitely be back!

NATHANIEL W. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN G. 
Rating:
5.0

Customer did not leave a comment.

Robichaux C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SAULMA B. 
Rating:
5.0

MUY BUEN SERVICIO Y RAPIDO

ARMANDO RENE A.  |  First Impressions 
Rating:
5.0

This location was 10/10, the lady there helped me really quickly and answered the phone promptly as well

HITEN P. 
Rating:
5.0

Customer did not leave a comment.

STEVEN G. 
Rating:
5.0

Riko was great.

ANNETTE R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C.  |  First Impressions 
Rating:
3.0

Poor communication.

Jada P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bradley R.  |  First Impressions 
Rating:
1.0

The service was very poor and disappointing. My wife and I thought we were renting a unit on or around 4/17/21 only to discover a month later there was no record. The original price we were quoted was around $35.00/month with the first month free. When we returned a month later a different staff member showed a different pricing fee of around $84.00/month for the same unit. We were forced to switch out of the unit we were in to a different and smaller unit.

Marc H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kim A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christian G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rod C.  |  First Impressions 
Rating:
5.0

Riko is the best!

Henry M.  |  First Impressions 
Rating:
5.0

This U-Haul has been great to us. We recommend you guys to all of our Partners in the Woodlands area.

saul r.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Maja J.  |  First Impressions 
Rating:
5.0

The staff was very friendly, helpful and knowledgeable. We were very pleased with the complex and feel very comfortable storing our RV at this location.

James S.  |  First Impressions 
Rating:
5.0

muchas gracias exelente servicio

yudelsis d.  |  First Impressions 
Rating:
3.0

When we arrived to store the RV in our allotted space, another RV was in it. We had to park on the side of the facility until the wrong RV can be moved. It is still not in its assigned space. Hoping this gets resolved soon.

Theresa D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary R.  |  First Impressions 
Rating:
5.0

Thank James for his help and concern in the help that I was needing at the time and also the help to rico at u-haul of Woodlands

Lawrence P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Harold W.  |  First Impressions 
Rating:
5.0

Great job and friendly people.

Kathy P.  |  First Impressions 
Rating:
5.0

Courtney was real nice very professional and very accommodating highly recommend this facility and her

George P.  |  First Impressions 
Rating:
5.0

Robin was great to work with. She’s a keeper. Thanks Robin!

Mary B.  |  First Impressions 
Rating:
5.0

I was well pleased

Glover L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David L.  |  First Impressions 
Rating:
5.0

Great customer service and pricing. They had exactly what my wife and I needed and at an unbeatable price.

peter d.  |  First Impressions 
Rating:
5.0

James was exceptional!!! My sister and I were having a hard time bc my nephew just passed away and nobody got to say goodbye. We suddenly needed to move the personal contents from his house with almost no time to prepare. We kept having to change return times for the uhaul and honestly had almost no help moving. James was so empathetic and accommodating. He was so sweet that we cried out of appreciation rather than grief for the first time in days. His kindness was what we needed at such a difficult time, and the service was terrific. God must have guided us to his location so we would be treated so well!

Linda I.  |  First Impressions 
Rating:
5.0

Staff was helpful and friendly

juan g.  |  First Impressions 
Rating:
1.0

I was charged twice for the truck rental and storage rental fee. The holds on my card have not been released and I have not been able to resolve the issue with the District Manager.

Valschkia D.  |  First Impressions 
Rating:
5.0

Very friendly, helpful and knowledgeable staff!

Kathy B.  |  First Impressions 
No reviews have been submitted for this location.

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