El cliente no dejó un comentario.LUIS G.
U-Haul Moving & Storage of Woodland
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
We were given the wrong truck so our check in was painful as none of the mileage matched. Then when the truck was supposed to have 1/4 tank of gas it was below the empty line. The woman at the counter (Candace) insisted that the system was unable to change the level of gas that we started with but assured us that it was noted it was on empty after we asked about it twice. There was no dolly or moving pads for rent inside the truck as there usually is. We went even sure we would make it to the gas station after leaving the office. When we returned, Michael helped us check out and we triple checked with him and explained the gas level situation to make sure we would not get charged for not returning with 1/4 tank. He went on to confirm that what we were told was incorrect, that Candace could have changed the gas level at the time of rental and that if he would not have fixed it for us we would have intact been charged the 1/4 tank of a gas and the service fee. We are extremely thankful for Michael's customer service but also extremely unhappy with the sequence of events at the time of rental. As far as I'm concerned that is fraudulent activity and that employee should be fired.Kenneth J.
Again a pleasure- Kathy Satterlee, Elizabeth Washburn, and Elena Richardson are true gifts from God. My family was displaced and we tried everything and these ladies saved the day. We purchased a new home and had our belongings delivered to our door. Thank you so much for everything and God Bless you and your familiesjeremy B.
Kathy Satterlee, Elizabeth Washburn, and Elena Richardson are true gifts from God. My family was displaced and we tried everything and these ladies saved the day. We purchased a new home and had our belongings delivered to our door. Thank you so much for everything and God Bless you and your familiesjeremy B.
I felt the trailer was too beat up for my valuables. There was gaps in floor that allowed water from rain in and I had to stop at Home Depot to get a tarp to put on floor. Also the door would not slide up half of the time so I could check on cargo. VERY frustrated with those issues. But I love uhaul and your rentals saved the day many many times when my equipment failed and I needed backup. Take care, JackJack R.
The lady who helped us was very knowledgeable and kind.JADE H.
Customer did not leave a comment.Parteek C.
Everything was awesome from the services offered to the customer serviceLAURA H.
Customer did not leave a comment.Tamika B.
Customer did not leave a comment.JOHN D.
Customer did not leave a comment.Victor C.
Customer did not leave a comment.KENNETH P.
Customer did not leave a comment.Cristina D.
The person who checked in my truck wasn't masked or following any Covid protocols. I wouldn't recommend to my friends to use this location until after Covid is gone, maybe in a year. The person who rented the truck to me was following Covid protocols.Ross L.
The young lady that helped me went above and beyond great customer service! I had an issue with running lights , and she helped me identify, and resolve the issue so I could go on my way. Thank you very much!ERIC M.
Customer did not leave a comment.JON M.
Staffs are so very helpful. I was about to do the online return but my phone just died then suddenly one of the staffs came by and did all the return process for me using her phone.Juward A.
Customer did not leave a comment.bich N.
Loved the employees, the rest of the process was terribleAllison K.
Customer did not leave a comment.ALEXANDER K.
Uhaul needs to ensure that the equipment is available at the location before you rent it on line. Thanks to the Location for helping me out.George A.
Customer did not leave a comment.Courtney T.
Customer did not leave a comment.Kenneth O.
It was superior, compared to my past rental experience in Sacramento, Ca.Linda C.
Great customer servicedanielle M.
The lady that booked my reservation in woodland changed it to a sacramento location. Then the size of the truck was wrong and smaller which made my move harder. Then they messed up on how many days I needed the truck and called me in the middle of my move to bring it back. I will never use uhaul again after this experience. Your company made my move harder and more stressful.CHRISTOPHER M.
The service is unbeatable, highly technology, no personal contact. Cars maintained in good condition, sanitized after return. Highly recommend this place - U-Haul Moving & Storage of Woodland. In this store you can find everything for moving.MARGARITA A.
I think the only thing would be is to always have two employees available when checking back in. Instead of one employee manning the in store counter and truck check in. Other then that GREAT experience!!!Veronica S.
Customer did not leave a comment.Harold B.
Customer did not leave a comment.Shelley B.
Great customer service. Checked in and out in no time at all.Tamara R.
there was confusion regarding the delivery date and a phone call was made on November 2 asking why the trailer was not delivered. another phone call was received the next day and I was told I had until 5 pm November 3rd to deliver the trailer. when I arrived at the location, the associate said they would have to charge another day, but changed that after checking the contract.GEORGE G.
The young lady that helped us was extremely friendly and helpful. She was fairly new and had to make several phone calls to be able to process my transaction mostly correctly. The only thing I would suggest is make sure they are comfortable alone before being scheduled alone. But she never gave up trying to problem solve for me.Cortney S.
Very slow service. I was there on 10/31 and spent about 1.5-2 hours at the store between pickup and drop-off for my rental of 2 hours. Some of the employees were not knowledgeable of their job. I was double charged for my furniture pads and CDW. I did not receive the fuel credit of 31 dollars as promised after I filled the Empty tank with 1/4 tank of gas. I was told I would be contacted by a manager on 11/2 to issue a refund of the charges made in error, as well as the fuel credit. I have not been contacted yet. I am extremely dissatisfied.Andrew K.
Was very dissatisfied with the fact that when they made me go 30 miles away to pick up a 10-foot truck they did not give me an extra 30 miles.Kimberly M.
Good crew working there!THOMAS H.
Great service all around! Seemed to have limited inventory on vehicles for all UHaul locations in Woodland. So important to plan ahead. We would use this location again.ANNETTE O.
Got all the help I needed. Felt very safe and the service was great.Thomas P.
We originally reserved a 20ft Uhaul, only to be told a day before our move date that it hadn't been returned. Then we were told we could rent a 26ft Uhaul, only to be told it was rented out in the 30 second phone conversation that occurred. We were then forced to use a 15ft truck to move a 4 bedroom house. Very poor customer experience.JEFFREY L.
Customer did not leave a comment.JUSTIN C.
The van I picked up was clean on the inside but the entire front was covered in runny med streaks and bird droppings. Also after returning the van ahead of the time due and the tank fuller than I picked it up, Uhaul tried charging my debit card again for reasons unknown. The charge declined because I had spent the last of the money in my account renting the van, but hopefully Uhaul won't try and charge my card again when my direct deposit goes through.Judith R.
Customer did not leave a comment.Parker P.
The young lady helping was awesome ! Sorry I don't remember her nameTodd S.
Customer did not leave a comment.Joseph B.
Very nice and helpful customer serviceFrancisco E.
Customer did not leave a comment.JEFFREY H.
First truck died a block away from UHaul. Luckily I got it back running and was offered another truck asap.Molly M.
Keep doing what you're doing nowJuan R.
Terrible experience I had reserved for a 15' truck and trailer combination weeks in advance for my move. I wasn't notified until The DAY BEFORE I was supposed to pick up equipment that my location not only changed but I had to drive 45+ minutes away from the requested location for the truck. Had to drive 30+ minutes to another completely separate location for the trailer. Adding 2hrs to my experience completely messing up my initial plans and adding unnecessary stress to my move. Would never use Uhaul again.Alonza M.
Customer did not leave a comment.PAUL W.
Customer did not leave a comment.Robert T.
Customer did not leave a comment.Ann N.
Customer did not leave a comment.Edward W.
Customer did not leave a comment.MARIA M.
Nothing. When I went into the location the previous Sunday to buy boxes and arrange a truck for the following Saturday, the process of going through the call center and was given the pertinent info to call. The lady that helped me through the call center was polite and knowledgeable. At the location, one of your employees Kathy Saterlee came in on her day off specifically to help my driver get acquainted with the vehicle and helped set up the mirrors. Very well done!james L.
Customer did not leave a comment.Luz F.
I rented a car trailer. Worked great but was not clean found a bolt and hose clamp from previous tow still on the trailer that could have fallen off and hit another vehicle.KEITH O.
Customer did not leave a comment.Justin R.
Truck was below E and when I went to put in 20.00 which gas gadge never moved and there was no gas cap. I did tell them when returned truck and was told no problem they've had issues w people taking gas @ nightCindy L.
the steering wheel was off, the steering wheel was slightly turned to the left. the alignment was off, the truck was constantly moving to the right. me and fiance drove like this all the way from san francisco to texas. the passengers seat window had like a air hole so the whole trip the cab was very noisy with wind sounds. the break pedal would stick down for a few seconds on immediately go back up. it was a very crazy and scary journey.Hans A.
Customer did not leave a comment.Joan C.
The service was great and the equipment worked perfect for my needs.Paul S.
Back up phone call sucksDouglas Z.
Customer did not leave a comment.TIMOTHY H.
Our utility trailer was stolen. When asked prior for extra security, wheel locks anything to keep it safe the Uhaul employee says there was no sort of equipment for this. Uhaul did get there trailer back while we had All our items stolen!Debbie L.
Gas tank was dead empty they gave it to me. I was lucky and scared I wasn't going to make it to the gas stationTROY S.
Wish you have more equipment available in CaliforniaKURT J.
Customer did not leave a comment.Pamela R.
Customer did not leave a comment.David B.
Customer did not leave a comment.Bianca B.
This place is always clean and frendly. The rentals are the same.... clean. I reccomend this place to anyone in need of a vehicle rental.Larry R.
Customer did not leave a comment.DANIEL G.
Customer did not leave a comment.Marco R.
Customer did not leave a comment.CHARLES W.
Customer did not leave a comment.Gary P.
New truck Clean facilities Helpful staffGudni G.
Customer did not leave a comment.faith V.
Your Oakland, CA Operations Center is extremely helpful. I had to go to another location to pick-up the trailer, because all equipment in the Bay Area was rented out. The Oakland operations center walked me through the process. They called me a day ahead of time and located another trailer.Timothy M.
When i picked up my truck the gas was siphoned out of it so I immediately had to get gas. The workers at the location said it is a common thing. There should be some way to stop people from siphoning gas from the trucks.Dennis H.
Both people working behind the desk were incredibly rude to the customer before us and not helpful to us. Something that should be quick took 45 min.Joseph R.
Customer did not leave a comment.Eileen N.
Original reservation was meant for one way. When I arrived Saturday morning to pick up, I was told that they do not have one way trucks. My cost for rental increased from about $98 to $189. The money isn't the real issue. The customer service was troubling. There was a lot of inappropriate language in front of customers.Juan S.
Customer did not leave a comment.BRENT P.
Customer did not leave a comment.Bruce M C.
Customer did not leave a comment.Mark H.
Take brake off trailers before renting as well as putting fenders back on the trailers so the lights are properly mountedNick S.
Sin comentarios ...Jose A.
Employees were not wearing masks and not requiring patrons to wear masks either. Employees were approaching customers, including myself, without wearing masks and in no way adhering to social distancing guidelines. I was not directed to the location of my van, rather I had to ask someone where it was when I went outside only to find it parked by the road with a cardboard advertisement in the windshield and about a month's worth of dirt and grime plastered all over the vehicle no doubt from passing cars and trucks. The interior of the vehicle was otherwise clean. Furthermore the professionalism of one of the employees at this location was no less than alarming. A few minutes after walking through the door an employee called a customer to inform him that a reservation he had made for a one way trip with a van could no longer be honored because vans only go 2 ways. This may be the case but to not honor a previous reservation seemed unfair to this individual who was rightly confused. Moreover, after hanging up the phone with this customer, who was due to arrive in store at any moment, she proceeded to tell her customers that she was going to post a blurb to her Facebook describing why a customer should purchase the insurance for their vehicle to avoid these sorts of incidents, an incident that appeared to be the fault of UHaul. I have already reached out to the UHaul customer support line concerning this matter. From now on I think I'll use the Davis, CA UHaul location to conduct my business or pay a friend. I will not be recommending to my friends to use this location out of concern for the safety as well as their sanity.David W.
Associate who helped with trailer was very friendly and helpful.Kirsten S.
Sharon was extremely rude and confrontational. We will NEVER use this location again. EVER.Kurt H.
More attentive and prompt customer service: Representatives did not have a high regard for the time spent by customers checking out/renting equipment. Most importantly, U-Haul corporate needs to address the online truck return application. URGENT: ONLINE/MOBILE APP NOT COMPATIBLE WITH ANDROID CAMERA. When trying to take the pictures that the mobile truck return application prompts you to take to create a record of the condition of the truck upon return; the application does not readily accept images taken with an android phone (See: Moto G7) though it seems to work fine when using Apple/iOS devices. This is huge issue, as I spent over 1.5 hours, after-hours, trying to return my truck with no luck. It was not until a pair of strangers allowed me to use their iPhone that I was able to successfully get the application to accept the pictures I took of the vehicle; even though the angle, framing, lighting, and general quality of the photos was not substantially different between the android device and the Apple device.Cliff M.
Customer did not leave a comment.Rachel W. | Overall Experience
Elena was excellent; very attentive and helpful! She helped us combine two orders into a single delivery and got us a discount for doing so. She also arrived early and helped us find parking spaces for the U-Boxes. Absolutely fantastic service, thank you!Eli M.
We had a lovely U-Haul experience. It was very nice to be able to call the store when we had questions about our reservation timing. The truck was well-maintained and clean!Lisa N.
Customer did not leave a comment.Benjamin G.
Customer did not leave a comment.Victor M.
The check in process took 30 minutes. The vehicle drivers seat was dirty.Tracy C.
Long lines. Add more employees.Troy C.
Customer did not leave a comment.Min-Yao J.
Customer did not leave a comment.Nancy M.
Customer did not leave a comment.kiah s. | Overall Experience
Kathy was outstanding and very. Helpful and should be promoted as soon as possible to a higher level everyone else suckedKierra B. | Overall Experience
Customer did not leave a comment.Miracle F. | Overall Experience
Customer did not leave a comment.Kierra B. | First Impressions
We had a very positive moving experience from start to finish. The equipment was clean and in good mechanical order. The price was fair. The people who helped us locally and at the toll free number were knowledgeable, friendly, and capable. The whole process was seamless and easy. Thanks!Mons J. | First Impressions
Stephanie (housekeeping/porter) was very helpful. She made sure my unit was super clean before I moved in. The ladies at the front desk were so kind and professional. Diana even remembered me from the last time I rented. I was impressed. I am an hour away but the customer service makes the drive worth it.Miracle F. | First Impressions
Customer did not leave a comment.Rebecca D. | First Impressions
These people made my move so easy and the crew here is friendly, helpful and knowledgeable. If I move again, I'll most definitely use U haul. Prices are great as well!Rita H. | Overall Experience
Both U-Haul locations I used were excellent! Including pricing, offices, hours and employees. I couldn't ask for better service! Thanks U-Haul. 😊Rita H. | First Impressions
Very clean, helpful and friendly. Will definitely continue to use them for all my moving and storage needsYeni A. | Overall Experience
Great service.Lawrence F. | First Impressions
Jayce was very helpful! Storage was easy to use and access, and cleanly.Victoria F. | Overall Experience
Great service from your staff, made it so easy!!Regina J. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
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