El cliente no dejó un comentario.EDWARD M.
Customer Reviews for U-Haul Moving & Storage of Woburn-Route 128
Woburn, MA 01801
(Formerly known as the Charette Building)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Steven G.
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.cynthia V.
El cliente no dejó un comentario.Leonard L.
El cliente no dejó un comentario.Jaclynn S.
El cliente no dejó un comentario.LARRY P.
Our original pick up was in Worcester Massachusetts a couple of blocks from where we were going to be using it. The day before we receive a phone call telling us we need to go to Uxbridge to pick up a rental, because they don't have what I reserved. When we arrive there is a lockbox and no Uhaul employees and we do not have a code. We were unable to get the code via the app or Wendy, It took us over 1 1/2 hours and several phone calls before we could get the code. We were never informed this was a location with no employees. This added 20 miles to our original booking and cost us 1 1/2 hours of lost time. There was no one interested in the drop off location in listening to what transpired, just a â€œyou'll get your receipt emailedâ€. I would assume this is not normal for your company, and would've proactively reached out. Yet here I am 2 days later posting our experience, to try to get acknowledgment from uhaul that our experience was not the service you representmichael S.
Friendly staff, prompt service - everything was great!Michael L.
Thanks again..Jomar C.
A very easy experience. The website explained I would have to take a photo of myself and of my drivers license front and back when picking up the vehicle. The only thing I was surprised at was that Uhaul needed to call another person, and that person has to answer the phone, to verify that I was renting a vehicle. So make sure you have someone at the ready if you are renting...if you don't, I'm not sure you'd be able to rent the vehicle. The van I rented was clean and ready when I got there, so you can't ask for much more than that! Great experience overall.Jeanne P.
El cliente no dejó un comentario.mike M.
El cliente no dejó un comentario.Kenneth L.
El cliente no dejó un comentario.RobertC B.
Amazing. Much better than I ever expectedBernardo S.
Thank you. Olympia Ave woburn U-Haul gets me through another move. Thank you for the consistent inventory of trucks and more importantly the professional and courteous employees. I highly recommendJON C.
The young lady who was working Sat May 14th, was very pleasant and helpful. She had been other times I have rented and she's always pleasant.Danielle P.
Customer service could be better. When I called local office I could not get the best answer to one of my questions. Receptionist indicated person who could help was on vacation. Did want to give credit to drivers who dropped off and picked up boxes, they were both excellent!Joanne M.
El cliente no dejó un comentario.DAvid K.
El cliente no dejó un comentario.Ahmed F.
You should put ties in the truckSsempebwa G.
El cliente no dejó un comentario.Catherine K.
El cliente no dejó un comentario.Mark C.
First time renting a uhaul. I was sent on a goose chase for a truck, was given 3 or 4 different keys until I just told them which truck was actually accessible. Truck smelled like old cigarettes and ran awful. Worked for rented purposes, but what a terrible truck. No one came out when I brought the truck back and the woman was not very friendly when I went inside.Amanda L.
El cliente no dejó un comentario.Tomasz C.
El cliente no dejó un comentario.GARTH H.
Great team as always!Dinna L.
Olympia Ave U-Haul woburn always comes thru when I require equipment rental. Consistently excellent staff, who get me on my way so I can do my thing. Great jobâ€¦.again. See you next timeJON C.
El cliente no dejó un comentario.brian G.
Nothing at all. The on-site fellow and the driver who came to the house were both terrific and helpful.David K.
When loaded , the right front tire was soft . Checked it and it had only 45 lbs . Others had 60 lbs . Inflated it to 60 and had no problems .alan T.
very professionalGerry M.
I returned the U-Haul with less miles than estimated and instead of being reimbursed I was charged an additional $21. Very confused and disgruntled. Would not ever come back to this location.Cedric H.
For rentals in general it would be great if there was a phone holder in the vans/trucks. 9 times out of 10 I'm sure people would be using google maps for directions and not having it displayed easily while driving is annoyingCharles R.
Good 👍 serviceBertha A.
This location is a shining star. The help are beyond polite and thorough. The manager is always working with the team and always trying to accommodate special customer needs. I was looking for a trailer over the weekend and they were all sold out due to it being the first of the month. I took one for later in the week because I didn't have an option. Francesca on the desk remembered my conversation and called me when a trailer suddenly got canceled and became available. That is Superstar performance in my book. She cared enough about her job and servicing the customer that she actually could remember an individual that wanted a trailer! And by the way I have rented from multiple other U-Haul locations closer to me than Woburn. The extra drive is worth it to deal with such a professional team!DYAN L.
El cliente no dejó un comentario.Kevin L.
El cliente no dejó un comentario.NANCY W.
El cliente no dejó un comentario.brad E.
El cliente no dejó un comentario.Stefanie A.
El cliente no dejó un comentario.Matthew G.
The staff was professional, my experience was great, I gonna rent back!!Athos D.
Staff was great. Getting the truck and starting my moving process was easy.Michael F.
El cliente no dejó un comentario.John M.
El cliente no dejó un comentario.Steve A.
El cliente no dejó un comentario.Peter N.
El cliente no dejó un comentario.Manuel C.
Costumer service wasn't all that helpful. I had to do a check of the truck myself and the locate where they keep the dolly. Didn't know which truck was mine. The gentleman said it was outside next to another truck and there was 3 of them. More help would of gotten me out of the lot faster.Elizabeth F.
I was overcharged based on my pre-trip estimation of trip mileage. I ended up driving less than estimated but i m still charged based on my initial estimate. I did the truck return process including odometer picture. Please correct this I can t give a good review until it s righted.Alfred D.
El cliente no dejó un comentario.James S.
El cliente no dejó un comentario.Leonard L.
El cliente no dejó un comentario.Katherine W.
As a local staging company, we quite often rent trucks from U-Haul and utilize their storage facilities. Amilcar Ruiz General Manager, Christine and the U-Haul team are fantastic! Always friendly and accommodating. We highly recommend working with the Woburn team on any of your storage and moving needs! Thank you for helping to make our jobs a bit easier. ~kr staging + redesignKAREN R.
Yes great, just a cop let me know that the plate on the trailer expired 3/31/22 you can see in the confirm drop off location picture I took. THANK YIU.BRAD B.
El cliente no dejó un comentario.Scott G.
I rented an open 6x12 trailer. It was obvious nobody swept it out from the previous renter. Other than that everything was fine. You have an employee named Christine that helped me when I rented it and when I returned it. She is very pleasant and personable.JEN F.
El cliente no dejó un comentario.Daniel F.
All employees were excellent from start to end. Everything is well maintained and organized. GraciasAyad M.
El cliente no dejó un comentario.Duane H.
Truck just about at the end of it's lifebob P.
El cliente no dejó un comentario.howard L.
everything went perfectly! Folks at the front desk were very professional & kind. Excellent experience.helen F.
Clerk was busy but was VERY accommodating considering tThomas D.
El cliente no dejó un comentario.Kathryn T.
El cliente no dejó un comentario.Paul B.
Truck had a front headlight out. Empty trash inside the cabin. Staff acted like they were put out when I returned the truck at 7PM.Timothy H.
El cliente no dejó un comentario.William V.
You the bestALEXANDRINO S. | Overall Experience
El cliente no dejó un comentario.Glennys A.
Was charged a month of storage when I specified I only needed it for a month and was charged a day before I was to have it all moved out.DEBORAH H. | Overall Experience
Keep up the Awesomeness customer services 蘭 The front desk representative goes by the Francesca totally great and very knowledgeable. Thank you ! JustinGina H.
The staff was very friendly!Lana D.
It was a great experience. The van was very clean.Jeremy C.
Staff was extremely helpful and flexible with changing my reservation upon request.Deanna H.
El cliente no dejó un comentario.Joseph F. | Overall Experience
Hello, Unless I hear back from the Woburn, Massachusetts station manager (Mr. Mike) for the refund as promised to me by the staff at the front desk. I will never recommend nor will ever come back to this station. This was the first time I have rented a truck from UHaul and from this location, and to be honest, I feel I was cheated and charged extra for not using the vehicle. When I hired the truck, the fuel was approx. 1/5. I added fuel for $20 for the mileage I will be needing and returned the truck with similar quantity. My total mileage used by me from date of pick up to date of drop off was only 26 miles. And the station has charged me $57.50 for 10 Gallons Fuel and $30.00 for Fuel Service Charge, which is cheating and looting the customer and not acceptable at all. Am waiting for the call on 04/04/2022 as promised by the staff. Best Regards Mohamed Asif (781) 469 4900Mohamed A.
El cliente no dejó un comentario.LINDSEY F. | Overall Experience
Great sevice Amilcar and his team are very professional and eager to help. Awsome service great experience!Greg P.
El cliente no dejó un comentario.Winston G.
Servicio al clienteGerald C.
El cliente no dejó un comentario.Scott L. | First Impressions
Customer services No people persons. They took about 20 minutes to find he'd or processs Myvrebrzl even tal though I gr reservation already set up. In the systemJose G.
El cliente no dejó un comentario.Scott L.
The 15' truck DC2448T was not well maintained. The truck engine check light is on and can't go in a straight line. I had to drive it cautiously, it was so stressful. It made me look like I was drunk driving. Of course, it was extremely dangerous. It must be tuned up ASAP before someone has a serious accident.Guofu Y.
The staffs are very helpful and nice. The facility is very clean and easy access.Amber C. | First Impressions
The team at this location is helpful and courteous .Ramin T.
Installation was first rate and customer service was excellent.Gregory P.
El cliente no dejó un comentario.Constantine S.
The person that helped me pickup my truck was very professional. I could see he was new on the job and did a great job. Returning the truck was very easy. Would recommend.Peter C.
El cliente no dejó un comentario.Nichol S.
El cliente no dejó un comentario.howard L.
El cliente no dejó un comentario.robyn R.
moved trailer 200 feet outside gate after p/u, noted nail in RR tire. Desk told me to call roadside. Had to hook up my own trailer. Road side put incorrect tire on trailer, one tire worn well past wear bar indicators, left marker lamp broken, wiring hanging out, left fender crushed an riding 1/2 inch off of tire. no matching tires on trailer, trailer tracking was horrible and a safety concern. For a cross country move, this was a terrible experience that could have been prevented by a properly trained safety inspection prior to putting back into service. I have rented countless times from Uhaul, and will again in the future. this type of experience could easily have been prevented, shameful.howard L.
Excellent service!Mark G.
Love this place!FERNANDO M.
El cliente no dejó un comentario.Carrie E.
El cliente no dejó un comentario.Christopher D.
El cliente no dejó un comentario.Cesar B.
El cliente no dejó un comentario.Michael F.
El cliente no dejó un comentario.Shannon D.
Both on the website and the side of the 10 foot truck it stated this size truck was big enough for a studio/one bedroom. I had a one bedroom move with no couches, no mattress/box spring, or large appliances and it barely held 2/3 of my belongings. Now I have to go to the expense of a second rental to make the five hour trip again to my new home. I was more than willing to rent a 15' truck but I thought Uhaul's recommendation was valid. Not so. Highly disappointed.Cheryl A.
El cliente no dejó un comentario.James L. | First Impressions
El cliente no dejó un comentario.Gary H.
El cliente no dejó un comentario.Felipe Gonzalez M. | Overall Experience
El cliente no dejó un comentario.Juan J.
The young lady at the customer service desk (checkout register) in woburn, as well as the young man, were excellent. No hassle, no waiting around - in and out and on my way in the uhaul pickup id rented. When returning he vehicle I had asked if she could hold off on running my card for 2 days to pay the full amount I owed (Because of an issue at work)...no problem! Thats customer service at its best - recognizing someone was in a bind (and has every intent on full-filling the contract agreement) and gives them a little extension to make right on the rental contract....and the rest is history. 5 stars Ty again. - MikeMichael P.
El cliente no dejó un comentario.JOHANN E.
The best I will do it againAna J. | First Impressions
Staff was helpful and very politeJoanye H. | First Impressions
El cliente no dejó un comentario.christian k. | First Impressions
El cliente no dejó un comentario.Christine A. | Overall Experience
El cliente no dejó un comentario.Manuel R. | Overall Experience
Francesca was amazing. She has the patience of an Angel from what I saw. She made it so easy for us, explained everything and was so very kind. You have a wonderful employee there that goes above and beyond to make everything go smoothly for the customers. ⭐⭐⭐⭐⭐michelle m. | First Impressions
El cliente no dejó un comentario.Jeffrey L. | First Impressions
El cliente no dejó un comentario.Therson P. | First Impressions
El cliente no dejó un comentario.George M. | Overall Experience
I would like to Thank the staff at the Woburn location especially the manager, Amilcar Ruiz, Francesca and Mike. They provided excellent customer service. For 6 years that I had my storage unit, I have had a great experience. Thank you again and would recommend this location to friends and family.RAMON D. | Overall Experience
El cliente no dejó un comentario.DAVID R. | First Impressions
El cliente no dejó un comentario.Roberta S. | Overall Experience
The staff were very helpfulSophie N. | Overall Experience
El cliente no dejó un comentario.Jose M. | Overall Experience
El cliente no dejó un comentario.Favour O. | First Impressions
El cliente no dejó un comentario.Kristin C. | First Impressions
Very good storage unit and the staff here are awesome!!Ryan M. | Overall Experience
Michael was very helpful and took his time going over the options that would best suit our needs. The level of service, cleanliness and convenience makes us feel confident we chose the right location to store our household goods between moves.Liz J. | First Impressions
Issues with billing. Was late with 1st payment. Thought I set up on line but it didn't go through. Was charged a $25 fee. Checked out early and no refund?rich d. | Overall Experience
Snow and ice build up over a foot wide at load and unload area major safety hazard , possible major injury to happen everything else clean well maintain great lightingLinh D. | First Impressions
El cliente no dejó un comentario.Julia T. | Overall Experience
El cliente no dejó un comentario.Barbara H. | Overall Experience
We had used the units from 2015. It was excellent. Thank you.JANET R. | Overall Experience
El cliente no dejó un comentario.marcos a. | First Impressions
El cliente no dejó un comentario.John D. | First Impressions
El cliente no dejó un comentario.TAYLOR C. | Overall Experience
El cliente no dejó un comentario.lynn-andrea v. | Overall Experience
El cliente no dejó un comentario.Kaitlynn M. | First Impressions
El cliente no dejó un comentario.Bryant F. | First Impressions
I was in a RV space. Uhaul increased my rent 250% in 1 month. That is why I left. Otherwise I had a good experience.Dale S. | Overall Experience
My unit was somehow robbed and emptied with the lock still attached to it. When I asked the staff they were extremely shady and unwilling to help claiming I would have to wait to speak with a general manager about possibly viewing the camera footage. Worst experience ever lost $6000 worth of sneakers and autographed memorabilia and the staff was like "oh well" unbelievable. I am organizing on social media to have a peaceful protest on Olympia Avenue warning future customers of this experience and the shady employees that work theredavid M. | Overall Experience
Mike and amilcar the GM are friendly and helpfulSamantha V. | First Impressions
El cliente no dejó un comentario.Kimberly D. | Overall Experience
I received two months free by choosing a second floor unit and moving in Aug 16, before everyone moves out for college in the area.Nicholas C. | Overall Experience
You insisted I buy your specific lock for the storage locker. Only when I returned with the truck at 6:00pm and unloaded everything into the locker did I try to install the lock and discovered that the door latch is slightly misaligned. The lock wouldn't fit. I had to go out and purchase another padlock. Do I get a refund?Robert C B. | First Impressions
Manager was very helpfuldennis n. | Overall Experience
El cliente no dejó un comentario.Nicole D. | Overall Experience
El cliente no dejó un comentario.JUAN M. | Overall Experience
One complaint is the temperature. Wasn't as good as could be.HEATHER T. | Overall Experience
El cliente no dejó un comentario.HONGMEI N. | Overall Experience
El cliente no dejó un comentario.Paul M. | Overall Experience
Very helpful, the staff ,the unit they gave me ariginally had a lock on it so the upgraded me to a closer location to the loading zone so im very happy !William S. | First Impressions
Staff was friendly and very accommodating with helping me find the storage solution I needed.Andrew H. | First Impressions
This facility was outstanding: very well kept, clean, neat and a very well run operation. The Staff was very friendly and informative. Trust me, I will be utilizing this Site in the near future for all of my storage needs.EDWARD M. | Overall Experience
El cliente no dejó un comentario.Allison R. | Overall Experience
El cliente no dejó un comentario.Rachael S. | Overall Experience
El cliente no dejó un comentario.Liu J. | First Impressions
I would use any other service if given the option.Alexander Z. | Overall Experience
The U-Haul on Massachusetts Ave in Boston failed me completely. However, when I got to the Woburn location, Amilcar was incredibly helpful and kind. Amilcar should get a raise! The people at the Mass Ave. location, on the other hand, should all be fired.Abigail K. | First Impressions
The location in Woburn was excellent.Jennifer H. | Overall Experience
El cliente no dejó un comentario.Lucy H. | Overall Experience
Excellent manager. Great response time when we needed assistance. Would recommend this facility!Heather L. | Overall Experience
El cliente no dejó un comentario.WILSON V. | First Impressions
The Manager Almicar is great. His staff seems to really like him, and he treats everybody with the outmost report. He has no problem multitasking and making everybody feels well-served. Excellent customer service all aroundfred c. | First Impressions
Uhaul storage as a whole, not specific to this location, has been a nightmare. If given any option, I will choose the other option.Alexander Z. | First Impressions
El cliente no dejó un comentario.Kimberly D. | First Impressions
This facility is the best in Greater Boston area. Mr. Ruiz and his team are so much humble and helpful. Its a wonderful customer friendly environment here. I am going to recommend this to anyone I know who wants to use storage and truck. Thank you so much.KULDEEP J. | Overall Experience
I have rented many units & trucks from u haul in I can honestly say that the facility in Woburn is the best facility and staff I have been to. Not only is the manager there awsome, friendly, and knows how to do his job very fast and accurately but his employees are very friendly and know how to do there job fast and efficient. I recommend this facility to my friends and clients plus I also recommmend it to anyone looking for either a unit or a truck/van.Jason L. | First Impressions
Amilcar Ruiz and his staff, including trainees, are absolutely pleasant and very helpful. They stayed in communication with me at all times and took the time to give me options to address my needs. Would highly recommend that facility to everyone. Super convenient with transport readily available, and very clean. .Dinna L. | First Impressions
My original unit at the Roxbury Uhaul location was given away to someone else, which was incredibly frustrating (especially after waiting in line for 30 mins before I learned this). The crew at Woburn were so expedient and helpful -- even allowing me to return my truck at their location instead of potentially needing to drive it all the way back to Roxbury. Many thanks to Christine, Dustin, and Matt who turned around one of the most stressful days ever.Janie D. | First Impressions
¡Gracias!Auyon M. | First Impressions
The staff was new and a little under trained but the manager helped them out and it was pretty easy to put my stuff in the storage facility.Robert F. | First Impressions
Thanks Becky! Top notch serviceLouis L. | First Impressions
El cliente no dejó un comentario.Joseph C. | First Impressions
El cliente no dejó un comentario.Shannon S. | Overall Experience
El cliente no dejó un comentario.Anna B. | Overall Experience
Amilcar Ruiz hizo excelente trabajo.carmen o. | First Impressions
El cliente no dejó un comentario.william h. | Overall Experience
Amazing workers, kind, Helpful. Great experienceElizabeth K. | First Impressions
El cliente no dejó un comentario.Elizabeth N. | Online Move In
Very clean. Friendly, helpful staff.Doran W. | Online Move In
Very helpful staff. Only issue was that the storage unit was far from the dock and up a flight of stairs and some of our stuff is very heavy. Place seems clean.Michael S. | First Impressions
Manager was very professional and very helpful, would go back if I had to use your facility again!!Craig W. | Overall Experience
El cliente no dejó un comentario.Michael H. | Overall Experience
The staff was very professional. The facility was very clean. I was very happy with my experience. The staff was very helpful to explain everything. I felt very comfortable. Again happy with my experience.David L. | First Impressions
El cliente no dejó un comentario.MICHAEL B. | First Impressions
Great staff and so helpful rent truck and storage units.Melanie G. | Overall Experience
Everything u-Haul was excellent and the staffed worked with me to find the right unit. They were great! If I need one again, U-Haul would be my first choice.Darin E. | Overall Experience
El cliente no dejó un comentario.Jennifer H. | First Impressions
The gentleman that I checked in with is great, I made a reservation about 3 weeks ago when my son in law passed away,it was not in the system. The gentleman that set me up is very good at what he does.i just wish I had the one big unit I reserved on or about July 10/11.Edward w. | First Impressions
Very nice facility and the manager is extremely helpful and friendly. Unit was very clean and easy to access.Mary R. | Online Move In
Patrick and Mike made the moving experience great. They both took the extra steps to make my experience easier. I've dealt with another location before but the employees at this location are the best! I Will be backPeter M. | Overall Experience
Thank you for the past two and half years. I really appreciated your clean facilities, friendly staff and convent hours!!! Best Regards, Dave TaylorDavid T. | Overall Experience
El cliente no dejó un comentario.Kent G. | Overall Experience
Great customer service.Abel N. | Overall Experience
El cliente no dejó un comentario.Jerry M. | First Impressions
Staff was very helpful and accommodating.Kent G. | First Impressions
My experience was excellent! Carlos was extremely helpful and sooo friendly. He helped me in switching my unit so I could fit all my items. The facilities were clean and easy to access. Would definitely recommend them to anyone for storage needs.Andrea M. | Online Move In
The manager and the staff member were very courteous and helpful.Aykut B. | First Impressions
El cliente no dejó un comentario.LYNETTE F. | First Impressions
El cliente no dejó un comentario.john w. | Overall Experience
Keeping my stuff there for 2 years, everything is in order still, no floods or rats or anything, so that's good.Tyler S. | Overall Experience
El cliente no dejó un comentario.Stephen A. | First Impressions
The staff was extremely accommodating and helpful with choosing the storage units and preferences with truck rental and accessories.Melanie G. | First Impressions
El cliente no dejó un comentario.Heather M. | Overall Experience
Staff very nice and friendly also helpful.kelly u. | Overall Experience
El cliente no dejó un comentario.SANDRA C. | Overall Experience
El cliente no dejó un comentario.KENNETH B. | Overall Experience
El cliente no dejó un comentario.lynn-andrea v. | First Impressions
Beyond excellent! Very few times in life you find someone like Mr. Amilcar Ruiz with the commitment to the highest standards. Not only the extraordinary Customer Service skills, but the work ethic. Because of people like Mr Amilcar is not only why people return to uHaul, but is this type of experiences that makes you want to talk about uHaul and to send them to this location. I hope Mr. Amilcar gets to see this feedback. Thank you and GOD bless you !Gustavo C. | First Impressions
I have been to several u hauls for truck rentals and storage lockers and this was my first time to the woburn facility and I was given the best customer service I have ever had at u haul. Amilcar was so nice and tokk the time to show me how to use the security system and told me about making sure I check in and out because of the alarm on the doors and just the overall experience was awsome.Jason L. | First Impressions
El cliente no dejó un comentario.Lucy H. | First Impressions
They were amazing!Emma A. | First Impressions
Awesome and easy experiencederek M. | First Impressions
Great experience! 1ST time renting storage space, just vehicles in the past, but at same office. Michael Parker was particularly helpful in assigning a space for me, I'm 65 and petite! Very friendly and convenient!!maria m. | First Impressions
El cliente no dejó un comentario.Brian B. | Overall Experience
El cliente no dejó un comentario.Heather M. | First Impressions
El cliente no dejó un comentario.Philip L. | First Impressions
Staff was excellent, courteous and very efficient and helpful to all my needs. I would definitely recommend your facility to all. Thank you guys so much. Heather TortoriciHEATHER T. | First Impressions
GraciasDiane L. | First Impressions
Amilcar, Michael, and other staff were very helpful to us. Thank you for an A++ service. This was a great experience.Peyman H. | Overall Experience
Great experiencekeith s. | First Impressions
Great customer experienceNICHOLAS B. | Overall Experience
El cliente no dejó un comentario.Sharon G. | First Impressions
The system was down the day that I rented my unit. Because of this some of the units that were thought to be open were actually taken. The staff members who helped me were incredibly helpful and accommodating with the challenges they were facing at the time. The process took longer than expected but the staff members were on top of everything regardless of the situation.Sarah H. | First Impressions
El cliente no dejó un comentario.christina h. | First Impressions
super nice GM helped me with anything I neededHewei L. | First Impressions
Manager was very nice and did a wonderful job for me!Michael H. | First Impressions
We had an excellent experience. Mike Parker helped us in any way possible. We couldn't be happier with the service.Peyman H. | First Impressions
Mr Ruiz and his team were extremely accommodating and professional. Excellent job. 5 stars.James O. | Overall Experience
El cliente no dejó un comentario.James S. | Overall Experience
El cliente no dejó un comentario.JAMES W. | First Impressions
El cliente no dejó un comentario.Kat O. | Overall Experience
I know what I needed; Kayla Sullivan was very helpful in describing and showing me the options available. She was pleasant and very thorough in her description to me as to how the process worked.EDWARD M. | First Impressions
The staff was very friendly, helpful and professional. Great customer service!LARRY P. | First Impressions
Great experience will recommend to everyone, the manager was very helpful and personable..JOHN S. | Overall Experience
Amilcar was very Helpful, professional.OMAYRA S. | First Impressions
Foi mucho burno trabajar com tu compania Very goodGilmar S. | First Impressions
Greatest storage experience I have ever had. Fantastic facilities and very professional staff especially Lacey and Kayla. They are the best. I would recommend to anyone.Richard M. | Overall Experience
Came in to look at storage units and were highly impressed with Kayla, who showed us our options, answered all questions precisely, and found us a perfect spot. We intended to check out other options, but I'm confident we made the right choice. Excellent facility and staff. ¡Gracias!joe a. | First Impressions
It was such a pleasure being assisted by Amilcar Ruiz. He has such great customer service skills. He was fast, and had a solution to all my concerns. Ive used Uhaul service before, but I was more than satisfied with this facility and such great service from Mr. Ruiz.Rocio D. | First Impressions
El cliente no dejó un comentario.Emilio A. | Overall Experience
Expensive vs other storage places but one month free helpsCarol S. | First Impressions
El cliente no dejó un comentario.CHRISTINE C. | Overall Experience
Amilcar was so helpful and made my moving so much easier. He was patient, knowledgeable and addressed all my questions and concerns. He is very polite and pleasant to work with.Ella Z. | First Impressions
El cliente no dejó un comentario.ROBERT C. | Overall Experience
El cliente no dejó un comentario.Timothy B. | First Impressions
Excellent and timely service.JONATHAN W. | Overall Experience
Kayla walked us thru our first time storage unit experience. She was very knowledgeable and helpful and make the process very seamless. We are so happy that we went with this facility! Thank you, The Talalas Familykimberly t. | First Impressions
Always excellent service at this locationJesse B. | First Impressions
El cliente no dejó un comentario.Michael C. | Overall Experience
El cliente no dejó un comentario.Trinh D. | Overall Experience
Very helpful,friendly People!!! cleaning place!!!janete m. | Overall Experience
Jocelyn was excellent to work with! Very happy with end resultsDeborah R. | First Impressions
Staff was always very nice to work with. All the rest need no comment, always UHal AAA Treatment !Luis G. | Overall Experience
I first came over to inquire about units, as for online, they mention units that are split and get other questions answered. The young man that helped me was extremely helpful. I was able to make a decision on which size unit would be the best meet my needs. I am ready to move in. Thank you.Sarah B. | First Impressions
I appreciate the free trial, but the problems I experienced began when I first checked in to my unit. The U-Haul website states that storage hours are until 10 pm and that I should arrive at least 15 minutes prior to closing on my first visit, but when I arrived at 6:45 hoping to store a mattress I was told that the units close at 6:55 and I would not have enough time to enter my unit, forcing me to return with my mattress. Additionally, shortly after beginning my free trial I was sent a bill for the first month's rent. I had to call to resolve this. I was then charged $3.65 without being told what the charge was for. Finally, I had a lock on my unit that I did not know U-Haul considered insecure. A new lock was placed on my unit without notifying me, causing me an embarrassing delay when I next tried to access my unit with one of my clients. Again, I appreciate the free trial (and lock), but I feel some improvements must be made, beginning with updating the website to reflect this site's accurate storage access hours.Andrew Y. | Overall Experience
The two staff members were very accommodating and supportive. I came close to closing time and they were not bothered and really helped me with the check in. Five stars to those two guys!Lisa C. | First Impressions
Staff experience in the pst was very good. This time I was assigned a rental unit that was not available. Staff came back and assigned another rental unit, which was also locked, but he actually came without me needing to back to the office to remove the lock. There was a rat poison container in the unit which I gently pushed with my foot into the hallway. I did ask about a lock and the person helping me said there would be one for me in the unit, but there was not anything there. I will come back today with some additional storage materials and I guess will purchase a lock at the front desk. This rental is currently in my name, but I will try to switch it to our company name and address online. The person helping me was not exactly friendly, but this could be a cultural issue.Katherine W. | First Impressions
Very happy with the staff and facility. It was my first time renting storage and Wendy took her time to show me around and explain everything.Melissa N. | First Impressions
Thank you easy access and great storage with prices.Dominic D. | Overall Experience
Man who checked us in was efficient and very pleasant.Lisa C. | First Impressions
There was no lock in the unit like it stated in the move in process, but it was fine because we had our own pad lock that we used. the space seems very clean, but a light would be nice.English language Center C. | Online Move In
We closed our account because we no longer needed the storage, but the U-Haul center at Woburn provided a truly excellent service for the 2 years we used it.Benjamin H. | Overall Experience
All the staff were helpful and courteous. Storage area clean and well designed. Thanks too for the convenience of using recycling area, it was a big help in our move.Richard K. | Overall Experience
I would like to point out that your staff is very polite and helpful. I remember Idi and Kaylee, I do not remember the name of the 3rd person, very nice. One thing I would like to point out which I did not like was that some of the staff was not wearing masks. That is kind of worrisome. I also saw several customers that did not wear masks. These are unusual times and we should not take the Mass COVID numbers for granted and ease up. I wear a mask for the greater good and so I do not pass on CV to others if I accidentally have it. I urge you to take notice of this and train your staff.GIRISH R. | First Impressions
Lacey was patient and very helpful. Both with me and the customers she helped before me. Every transaction is a long process at U-Haul, but she was patient and explained all the details and options. She was respectful and knowledgeable.Richard K. | First Impressions
El cliente no dejó un comentario.CHRISTINE C. | Online Move In
Clean and well lit. Great placeNancy O. | Overall Experience
Everyone was great. Kandi and her team were easy to work with and incredibly helpful with their flexibility with my early move out due to unexpected financial constraints as a result of Covid-19 circumstances. I would come back without hesitation in the future.Brad C. | Overall Experience
El cliente no dejó un comentario.Patricia S. | Overall Experience
Kandi was so helpful and nice.nicholas d. | First Impressions
Kandi was great!nicholas d. | Overall Experience
Staff not really professional. Expect someone warm and welcoming that deals in customer service. Girl was also convinced that I would default on a $100/mo. payment.Patrick G. | First Impressions
Representative was very friendly, polite and very attentive. GraciasBakhtiar H. | First Impressions
El cliente no dejó un comentario.paul c. | Overall Experience
The facility is top knotch. Temp controlled, clean, and my items were safely stored for 2.5 years. Very happy with my experience there.MELISSA B. | Overall Experience
Very clean convenient awesome staff would recommend to friendsElaine B. | Overall Experience
The facility was great, warm welcoming lit and accessible as well as the employees were polite and helpful...id definitely go back there! -Paul.paul w. | Overall Experience
Great friendly and helpful staff!Brian V. | Overall Experience
This location doesn’t know what there doingDiana P. | Overall Experience
Great storageTimothy B. | Overall Experience
Great experience, staff was professional and knowledgeable.David M. | Overall Experience
I wish I remembered her name however the woman who took care of my reservation was great . She was very patient and understanding when I asked if we could switch my rental unit to one without a poleJennifer P. | First Impressions
Had to wait 25 min in line store was understaffed but the counter person was apologetic and brought me to my unit went over everything with me. She was very courteousArmand B. | First Impressions
Extremely poor managementkatheine c. | Overall Experience
Hours not open late enough for extended access in the town of WoburnJessica Z. | Overall Experience
The service was excellent. The only complaint I have is that it is expensive.Stanley S. | Overall Experience
Facility was clean and secure. Staff was friendly and helpful and my first month was FREE!!!!!Teresa R. | Overall Experience
The staff was helpful. I would have given five stars if the person who originally booked the unit for me had given me more accurate information.Terra M. | First Impressions
JenniferJacqueline M. | Overall Experience
Used U Haul many years ago and got an even better experience coming back. Clean facilities, helpful staff, reasonable prices!Robyn D. | Overall Experience
I had a great experience staff was beyond helpful, worked with me and my needs every step of my move. More than 5 stars :)ASHLEY Z. | Overall Experience
Great staff and amazing propertyMehdi L. | First Impressions
The manager Jennifer at the Route 128 Woburn facility was fantastic. She was extremely professional and took care of us. She went above and beyond to help us during our extensive move.William J. | Overall Experience
My belongings were safer here than at my own house! Customer service was excellent, someone even helped me park a truck once. I would absolutely return here if I were to have a storage need again :)Tara W. | Overall Experience
Great experience....clean and secure.... Thanks!Florence D. | Overall Experience
Woburn location closes at 7pm which is earlier than whats on the website! Staff really helpful though.Gisele U. | First Impressions
thank youLouis B. | Overall Experience
still getting billed for a unit I vacated 2 months ago. I call, stay on hold, someone picks up, no greeting puts me on hold again (trying to fool the call management system), email, no contactED B. | Overall Experience
Easy location convenient. The lines were long at the counter. People working were great but it would be great if you could do something about the lines moving faster.Susan S. | First Impressions
Beyond great service! Extremely helpful and very friendlyASHLEY Z. | First Impressions
Thank you!!Jaclyn S. | Overall Experience
Great facility overall.kevin t. | Overall Experience
Excellent and thorough service! Facility is super clean!Robyn D. | First Impressions
I was able to obtain great service without having to wait in long lines. Every UHAUL Representative I spoke with was kind and handled all of my inquiries in a timely manner. Great Experience!Jairus M. | First Impressions
very clean location and the staff was very niceREDOUAN B. | Overall Experience
THE WEB SITE SHOWS HOURS OF STORAGE TILL 10:00 PM EVERY DAY BUT THE FACILITY HAVE DIFFERENT HOURS , IT WAS AN INCONVENIENCE FOR ME , BECAUSE I WENT THERE AFTER I FIND OUT ON THE WEB SITE THE HOURS .Priscilla D. | Overall Experience
Friendly and very helpful staff.Teresa R. | First Impressions
Jen was super knowledgeable and nice! Sunday morning hours could be earlier.Kristina F. | Overall Experience
She was very professional I was very happy with the service.carlos r. | First Impressions
Joann was awesome. She connected me with a great moving helper for my U Box and I'm so grateful.Brittany K. | Overall Experience
Kayla was very nice and helpful and was very knowledgeable of the storage facility, she got me going in no time. I would definitely recommend Uhaul to others.REDOUAN B. | First Impressions
Good follow up phone calls to ensure correct delivery date and coordinate drop off and pick upJeffrey F. | Overall Experience
It not your fault but my package was late for two days and moving company didn't replay on my callsAnatolijs S. | Overall Experience
These guys are so so great wouldn't trade them for the world the best team around hands downAdam C. | First Impressions
Great peopleAnthony M. | Overall Experience
The whole operation was smooth, curtious, friendly and professional.Jim K. | Overall Experience
Hey The team there very friendly I get very good service ThanksGal H. | First Impressions
excellent customer serviceJorge G. | First Impressions
Very friendly and helpful staff. Easy check in and check out processDavid B. | Overall Experience
I rented a UBOX through U-Haul customer service; fast and easily and for much less than the competition. Going with UBOX saved me time on my renovation project. I would recommend that service.luis n. | Overall Experience
Great service. Very helpful. Easy check in and check out.JESSIE M. | Overall Experience
The billing was annoying. They made 4 errors yet called me each time as if I committed murder for nor paying my bill! I was never late ironically! I am still waiting for 2 credits for their mistakes.JOANNA L. | Overall Experience
I just dropped by to rent a truck for this weekend and choose a storage unit. Very helpful on a selection to fit our needs. All done quickly.PAUL G. | First Impressions
Jen walked us through the whole thing. She did great!Kristina F. | First Impressions
Easy, timely, helpful, honest. The MA Woburn location helped me navigate the parking process & honestly recommended moving services given the neighborhood - I am so thankful and I recommend Ubox 100%Amanda A. | Overall Experience
Jennifer was so very sweet and very helpful.Laura M. | First Impressions
Great facility and staff.Nitish G. | Overall Experience
The facility was very accommodating for my needs. The staff was friendly and very helpful with any questions I had. And the staff on Sunday morning was very helpful in closing out my account .Michael M. | Overall Experience
All is okay...Carlos J. | Overall Experience
We left because we found a privately owned self-storage facility closer to our home and that has later hours, and got larger space for less. Closing at 5 pm on Sunday is inconvenient.ERNIE W. | Overall Experience
Nick was very helpful, fast and informative.PETER S. | First Impressions
Dealing with Jennifer in the office, Mike in the pick up and delivery, and Bob at drop off and pick up was great. Very accommodating. I would recommend this U-Haul office. Great experience!john l. | Overall Experience
It was my first experience to use uahul storage for 5 months. I find it a bit expensive but the place is clean and secure.Debebe s. | Overall Experience
Really didn't use the facility but did use the U-Box and it was easy-as-pieJoseph F. | Overall Experience
The staff was amazing and went above and beyond to get our u boxes to us .ANGELA D. | Overall Experience
We kept the pods at our house so didn't actually see the facility. The pods were clean and kept everything dry through multiple storms. The service was friendly and excellent.Mimi H. | Overall Experience
Good experience. I’d use uhaul again in the future.Robin A. | Overall Experience
Jennifer was so helpful...from my initial call to confirming my reservations. Same with the onsite staff, very knowledgeable and accommodating. I'm very happy that I chose this place.MELISSA B. | Reservación
It's perfect! Thank you so much!Bao N. | Overall Experience
Best U-Haul experience I've had.Alex A. | Overall Experience
Our UBox experience was very good. JoAnn was exceedingly helpful and advised the best options for delivery of our containers. All service agents were customer friendly and well informed! Gracias.douglas s. | Overall Experience
Everyone was very helpfulSUMMER W. | Overall Experience
The person in charge of this location is great and U-Haul should find more people like her, I've dealt with many of your locations (across the US) and she was by far the best.Antoine B. | Overall Experience
Everything went very smoothly. Mike was very helpful and always available for questions.JOANNA L. | Overall Experience
I *loved* the U-Box staff. They are so sweet and go out their way to help you. Very unique bunch.william g. | Overall Experience
I *loved* the U-Box staff. They are so sweet and go out their way to help you. Very unique bunch.william g. | Overall Experience
I *loved* the U-Box staff. They are so sweet and go out their way to help you. Very unique bunch.william g. | Overall Experience
The staff was excellent at this U-Box facility. I was provided with a direct line to call & the manager always promptly called me back. He was very accommodating to help me move my belongings out.Sarah M. | Overall Experience
Awesome customer service & great location, including the parking area. AA+Rafael B. | Reservación
They were wonderful! So glad that I used U-Box. Very friendly and always followed up.SAMANTHA L. | Overall Experience
The hours are not convertJohn M. | Overall Experience
Rented a Uhaul box expertly placed discretely in the backyard while redecorating 1st flr. One box was the right clean dry space to store the lg items for a 3-month process. Expert, professional staff.Annette M. | Overall Experience
Staff incredibly patient and helpful. Facility easy to navigate, spotless and well lit. Would use them again in a heartbeat.karen r. | Overall Experience
Joanne helped to set up delivery of my U-Box with help to unload at my home. The workers were prompt and efficient. Highly recommend this service.Brent w. | Overall Experience
Using UHaul for our storage needs was both easy and reliable. Much betterdavid c. | Overall Experience
Great new facility, friendly staff. We stored our furniture and other household goods over the hot summer on the first floor of the facility and had a unit without. Would definitely recommendWilliam H. | Overall Experience
Great!tom m. | Overall Experience
It was a good experience. I felt safe When going in and out and I felt that my items in storage were safe.Janice S. | Overall Experience
Great serviceYamari C. | Reservación
Excellent service, very friendly staff!Julia A. | Overall Experience
Awesome serviceJohn H. | Overall Experience
Nice and helpful peoplePaul P. | Overall Experience
The personnel were busy and pre-occupied. No instructions were given on how to return the truck or the rented equipment. My truck was upgraded to a 15 ft truck-it was harder to drive & a gas guzzler.Robert H. | Reservación
I asked for one day and they refused and would only deliver it on the day after. Secondly, I was supposed to receive a call about the Ubox being delivered and never was. I didn't see the box for 2 hrsBrian B. | Overall Experience
Brand new and very clean facility. The staff is very friendly and there is never a wait. Also conveniently located off the highway.Irina L. | Overall Experience
No issues, everything was easy and went off without incidentAnthony S. | Overall Experience
Uhual should really allow prorated months instead of having to pay full monthsDavid M. | Overall Experience
Good service. Fair pricing.Ronald H. | Overall Experience
Great service! Mike was so helpful & always updating me regarding my uhaul box! My box arrived safely and no damage on my belongings. I highly recommend them because they are professional & efficient!Annalyn G. | Overall Experience
Great service! A bit expensive, but I would use it again.Josue G. | Overall Experience
The wife & I, fell on some hard times & U-Haul was there for us. We were able to store our life in a 10x10x6 unit, rent a truck, all in the same place. Awesome!!! Thank YOU!!!mary l. | Overall Experience
excellent service, communication, and availability. I would definitely recommend this service for anyone that needs it.Deanna B. | Overall Experience
We used Trusty Dad moving and they were excellent. We also were very thankful that Joanne helped us with this! The website is incredibly confusing.Ashley T. | Overall Experience
Always clean, well lit and secure. Building is convenient to 128 and staff was always helpful.LINDA M. | Overall Experience
Good serviceLUCIO S. | Overall Experience
Great serviceEvelyn O. | Overall Experience
Facility is very clean. Associates were all friendly and helpful and made the entire process very easy. I would definitely use the facility again.maryann c. | Overall Experience
The office staff was very helpful and we appreciated it.Christine S. | Overall Experience
Thanks the U-Haul Moving & Storage of Woburn-Route 128 excellent servicesXiao Y. | Overall Experience
The only issue I always seem to have at any u-haul facility is that it seems like there is usually one person working. I have waited in long lines and just walked out and leftKori F. | Overall Experience
Excellent serviceMaria D. | Overall Experience
Great group. Thank youDennis H. | Overall Experience
BuenoChristine B. | Overall Experience
Uhaul storage great place very clean, friendly staff, and longer hours than any other storage place I would recommend this place to anyone looking for a storage unitJoe P. | Overall Experience
stop making these things mandatoryMichael L. | Overall Experience
The UBox delivery drivers were great! When I emptied my box faster than I thought, they were able to come right back to pick it up. BONUS: they were both female, as a woman, loved seeing that!Hannah C. | Overall Experience
I would have liked 24 hour access but the unit was only available when the office was open. Other than that it was a great facility!Phillip C. | Overall Experience
We had a problem with our lock and talked to Mike about it on the phone. Next day he called back to check that the problem was solved. Nice.RICHARD L. | Overall Experience
I didn't use the storage facility but I did rent a UBox to store home items in my driveway while I put my home up for sale. The women that delivered and picked up the Box were great!!Toni K. | Overall Experience
The facility is very large, kept a good temperature and clean. This is a very good facility.jane m. | Overall Experience
The facility was impeccable! Ed was super friendly, helpful and knowledgable. I will recommend them to everyone!Mary G. | Overall Experience
very good. I was happyBenedito Demorais J. | Overall Experience
Great servicesheryl R. | Overall Experience
I didn't actually visit the facility, but the staff there helped arrange the delivery of a couple U-boxes. They were super helpful and friendly. ¡Los recomiendo!Geoffrey H. | Overall Experience
Servicios adicionales en esta ubicación
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