Customer Reviews for U-Haul Moving & Storage of Winston Salem

6,711 comentarios

118 N Marshall St   Winston-Salem, NC 27101

(336) 724-6951

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(336) 724-6951

118 N Marshall St
Winston-Salem, NC 27101

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Kudos to the courteous staff.

DANIEL R. 
Clasificación:
2.0

El cliente no dejó un comentario.

QIERRA P. 
Clasificación:
3.0

So we were referred to this location for a hitch installment. They dd a good job however, they scheduled us and reconfirmed time several times, only to have us have to come back and then not tell us when it was done, we had to just show up before closing to get our vehicle. Poor communications but good install.

TYLER M. 
Clasificación:
3.0

Make sure truck is empty of trash from the previous driver.

John P. 
Clasificación:
1.0

Find friendlier staff, make sure that equipment is in stock for those who rent it. I rented an appliance dolly days in advance, and was told they didn't have any. Also makes sure the uhauls are ready to go. The one we rented still had a trailer hooked on!

VISAL Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

OLEGENE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERMEY B. 
Clasificación:
5.0

Yes they was very nice people I've been renting from them for a while they are real nice people always treated me nice give him a 10

TONYA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Corey S. 
Clasificación:
3.0

This location seems to be very busy. Lot size doesn't seem to be large enough to handle all the traffic / business. Staff is awesome. I rent from them several times a year.

ANDREW S. 
Clasificación:
3.0

El cliente no dejó un comentario.

REGINALD M. 
Clasificación:
3.0

The trucks are parked in a VERY inconvenient location compared to the check in office. We had to carry many heavy items that we needed for our move around the building and down a very steep and narrow set of steps. Also we returned the truck and 1am and the return process online wouldn't work. Once it finally uploaded we were already gone and I wasn't about to go back and stand on the street at THIS location at 1 o'clock in the morning with the crackheads watching. And one more thing, you charge $4.75 per gallon of gas if the truck is not brought back with the same amount it left with, we brought it back with 1/4 tank MORE than we picked it up with. Are you going to give ME $4.75 per gallon for the extra 10 gallons of gas we GAVE it back with?

REBECCA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES P. 
Clasificación:
5.0

Super ready to be U-haul center. Helpful staff, plenty of equipment.

Stuart S. 
Clasificación:
2.0

When arrived not any locaiton at drop to place the trailer after hours. Then found a location with entrance on other side of property night before return day. then called the location to advise was there, offered to give pictures to confirm. said no problem. This was at 8:30 am of return day. Magically they did not clear the rental till 10 min past my return time the next day and billed my card 32.00. Then it took me almost 2 hours to get through all the uhaul phone mess to get that credited. Very poor service.

Scott S. 
Clasificación:
2.0

Rented a truck to move heavy furniture expecting to have accessible storage. We asked to see the space when we picked up the truck but we're not allowed until we returned to unload. We were never told until that time that the storage room was 8 feet above floor level accessible only by heavy metal, steep, rolling, stairs making it impossible to carry up heavy large furniture. No other storage was available and we had to make emergency arrangements to store large heavy pieces.

Ann J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAHROKH G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN D. 
Clasificación:
1.0

Better customer service. The women working in the morning of today (January 6, 2022) was irritated and unhappy about doing her job! The worst and this was not the first time I rent a uhaul there.

Maria H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY J. 
Clasificación:
3.0

Both employees were friendly, but one was training the other and evidently a clerical error was made and my auto transport was listed under another customer's name, which was discovered at my destination city. But overall, all four employees I spoke with at this location over the days of my move were informative and personable, and I felt I was in good hands.

Kathryn M. 
Clasificación:
5.0

These women are the best ever can't improve when they are the best

JERRY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCIS H. 
Clasificación:
5.0

The people working at the desk were excellent

MICHAEL U. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANH N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ivanna M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Dwayne G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas S. 
Clasificación:
5.0

Our drop-off experience couldn't have been any better; mainly due to the safety & reliability of the U-Hail [6x12 Cargo Van] trailer that we rented from Rich's Auto Service & U-Haul.

Joe T. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM M. 
Clasificación:
5.0

Renting a trailer was quick and easy. Nice folks and most helpful

THOMAS A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jada L.  |  Overall Experience 
Clasificación:
5.0

Everything good. Thanks

EDWIN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANICE B. 
Clasificación:
5.0

Expand your space

ROBERT J. 
Clasificación:
5.0

Great as always only uhaul I like to visit

ISAIAH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Aubrey G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTICE G. 
Clasificación:
5.0

Kelly is above and beyond a customer service rep...

RYAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM M. 
Clasificación:
5.0

I follow directions, so when I arrived to return the equipment I pulled up to the return spot and stopped and waited in the vehicle as directed. Aparently, I'm a rarity, so I waited and waited until someone pulled in behind me and soon after the attendant came out. Otherwise, it was GREAT.

MARY B. 
Clasificación:
5.0

very easy experience.

ERIC M. 
Clasificación:
5.0

The van was great. The customer service was great.

STELLA M. 
Clasificación:
5.0

The workers were amazing and super friendly will come back for sure

SARAH D. 
Clasificación:
5.0

There isn't anything y'all can do because y'all are the best

JERRY J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Najhia M. 
Clasificación:
5.0

Amazing staff. Great experience, very organized, clean equipment.

GEORGE A. 
Clasificación:
4.0

The driver side head light was out on the truck I was driven and also it was hard for me to adjust the passenger side window for a short person like me.

LORESE M. 
Clasificación:
5.0

Honestly I left a review before out of anger with my job but this uhaul place on Marshall is really cool, they work with you and the genuinely are trying to help! I apologize for anything negative I've said in the past and hopes to do further business with them, all of the workers are kind and light hearted willing to help

ISAIAH H. 
Clasificación:
5.0

I was satfied,which is important to me.

WALI S. 
Clasificación:
3.0

El cliente no dejó un comentario.

YESENIA V. 
Clasificación:
5.0

The sales associate was very helpful and ensured I had all of the equipment needed for my move.

LACHANDA W. 
Clasificación:
4.0

The trucks are okay. Just kinda beat up.

Frank C. 
Clasificación:
1.0

While one of the staff members was kind and helpful, the other was rude and lied (told me that I HAD to have the vehicle back that night - that I wouldn't just be charged extra, but that they HAD to have the vehicle for a rental the next day or I would face consequences she didn't elaborate upon).

CHARLES L. 
Clasificación:
3.0

El cliente no dejó un comentario.

RODERICK J. 
Clasificación:
5.0

Train more people to install hitches.I had too wait for a new staff because everyone of the technicians quit.

Steven P. 
Clasificación:
1.0

It was a complete rip off, I never really used the truck and when ask for refund only received half the money back! Uhaul is capitol T- Trash

ISAIAH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert G. 
Clasificación:
3.0

Vehicles Not Being Maintained!! Check Engine Light On. Right Rear Tire Sensor On,Very Low Pressure. Vehicle Body Damaged. Needs A Lot Of Imptovement At This Location!!

Weldon M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Leon B. 
Clasificación:
5.0

The 2 gents working on Saturday morning, 11/27 could not have been nicer or more helpful. It was a great pick-up experience. The entire location was clean, organized, and easy to get in and out of.

Brian W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROXIE T. 
Clasificación:
5.0

Truck, dolly, representatives onsite and overall experience were all excellent, as was expected. I always appreciate the professionalism received with using U-Haul. Thanks! ML

MARTY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul W. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTOPHER L. 
Clasificación:
4.0

The truck steering wasn't aligned so the wheel was crooked and the truck would always veer right. Ride was extremely rough. While I understand the truck isn't waterproof it's “weather proof” I had the truck for four rain free days and water managed to get in from condensation On the roof and damage a few items.

Nicholas S. 
Clasificación:
5.0

The staff was very helpful and the customer service was GREAT I would definitely recommend my family and friends to the uhaul storage facility

Jerome D.  |  First Impressions 
Clasificación:
5.0

Kelly and Jasmine were courteous and very professional and prompt.

Terry B. 
Clasificación:
5.0

The inside of the vehicle was very clean. The "Oil Needs Changing" indicator message came on as soon as we were loaded and got on the road. The passenger side mirror had previously been broken (as indicated by a sticker) making it very difficult to move to the right lane. There was a fair amount of external damage for a vehicle with only 24,000 miles on it. The left side, behind the driver, on the side-panel and below it along the bottom of the vehicle were previously damaged, also as indicated by a sticker. These are not complaints, just answering the question. We'll be back to rent again from this location.

MARIANNE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEY N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ladatal M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Demi M. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANTOINETTE G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kris K. 
Clasificación:
3.0

Curbside pickup was intense (took a total of about 45 minutes). It would've been faster to just go inside. No staff were masked despite a city wide mandate. The website should mention that you have to do all of the inspections yourself. Also it wasn't truly curbside since I still has to go inside to the keys anyways. The overall vehicle was in good order. Suggestion: add a sticker somewhere for what type of gas (eg unleaded 87), I had to look it up in the manual. There were helpful notification stickers for lots of other vehicle info so that would be helpful since everyone has to fill it back to the pickup level. Drop off was easy. While the website was easy to navigate for curbside, an app might be an even better user experience.

Stephanie P. 
Clasificación:
5.0

El cliente no dejó un comentario.

WANDA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John E. 
Clasificación:
4.0

All good...

PAUL T. 
Clasificación:
5.0

Gas tank reading wasn't exactly accurate when I arrived but was very easy to upload a picture and change that. ¡Gracias!

Joanna B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janier A. 
Clasificación:
1.0

El cliente no dejó un comentario.

CAROLELIZABETH A B. 
Clasificación:
5.0

Excellent! Everyone there was very nice, smiling, laughing. Our visit was a very pleasant experience! Speedy check-out and return. Place was clean and neat. Truck was spotless. I bit of an inside joke...the entertainment at the Apollo was hilarious!

WESLEY H. 
Clasificación:
5.0

Seems you guys got it right. I can't think of a thing I would have you chanbe.

DAVID R. 
Clasificación:
1.0

All furniture was ruined with mold in only a few months. I had to pay U haul to ruin my stuff. I got a depreciated value for my items but not refunded for the time it was in there getting ruined I feel U haul owes me 190.00 for the 2 months rent. Ihad to pay someone to get all personal items out and took me weeks to clean it all. The people were really sweet but said they could not defund my money only the insurance company could do that and the insurance company said no they can't reimburse for anything uhaul billed. This was a nightmare

Judy U.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

deron G. 
Clasificación:
5.0

Everything was great as always.

ANGELIEK B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MONA W. 
Clasificación:
4.0

Very disappointed in U-Haul!!! Called and attempted to reserve a car trailer in Kingston N.Y. Two miles from where I lived. There is a dedicated U-Haul dealer. Was told "no trailer would be available at that site! I was Referred to a small tow company that also stocks U-Haul, 20 miles south in Milton N.Y.. 8:00am pick-up. I arrived at 8:05 am for the pick-up. Facility was closed! Sign on door stated open at 8:30. Waited and staff arrived at 8:30. Was greeted and told they had No Trailers! They contacted U-Haul and verified my appointment and Also verified no trailer at this location! Told to sit tight and U-Haul would contact me within an hour. I was called within 20 minutes and told "Sorry" and that the closest car trailer available was in Kingston ... Where I had tried to get one and near my residence in the first place. Nearly Three hours of delay and frustration!! Rented the trailer. Hauled my car to NC ok (oily dirty trailer!!). Upon returning trailer to location indicated in the contract, three miles from my new home, I was told they count take the trailer and I had to go to a different location. Had to go about ten more miles, two of them were intercity driving! Terrible traffic, two street detours caused GPS to be useless! So frustrating! Upon arriving at the second location I was told they had No room and who sent me there?? "We can't take it!" Once more I bit my tongue and explained my difficulties so far and that I was about to leave it in the opening of their drivway!! They agreed to accept the trailer and apologized. Over All U-Haul Sucks! They had my cell and I was contacted a few times by text to verify my rental. NEVER ONCE DID THEY use this technology to help avoid ANY OF THIS !!!

THOMAS H. 
Clasificación:
5.0

Only item was the truck had damage that was not on the initial check in. I made note on check in before departing, but this should have been recognized prior to my pick up.

William D. 
Clasificación:
5.0

Super! The best people to provide customer service Helpful and most kind Great location overall

Leopoldo A. 
Clasificación:
5.0

Van is always clean Jazmine and Kelly are always fabulous!!!!!

MELANIE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lena B. 
Clasificación:
5.0

Keep up the good work

Leonard H. 
Clasificación:
4.0

The light above the storage unit didn't work sovI have to take a flashlight with me.

ANN J.  |  First Impressions 
Clasificación:
1.0

Storage units looks as if they have rats. And also they have people living in the units.

Christina B.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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