Customer Reviews for U-Haul Moving & Storage of Winston Salem

6361 comentarios

118 N Marshall St   Winston-Salem, NC 27101

(336) 724-6951

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(336) 724-6951

118 N Marshall St
Winston-Salem, NC 27101

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTHA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlotte B. 
Clasificación:
4.0

El cliente no dejó un comentario.

ZACHARY O. 
Clasificación:
1.0

You took my money

Byron S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL K. 
Clasificación:
1.0

I should not have to load my own dolly on the truck. The truck should either be brought up to me or I should be escorted to the truck. The staff should actually be helpful and not rude and disrespectful. Awful experience from this location.

TERRY N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LORRAINE T. 
Clasificación:
4.0

Other than small location it was good

Craig L. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTOPHER W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Matthew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MINERVA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cameron C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES K. 
Clasificación:
5.0

The wait time is extremely long on the phone , just answer the question and not transfer you back for another long wait time, just a simple question about the oil light, it took 30mins .

FRANCINE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEAH C. 
Clasificación:
5.0

I have rented several U-Haul's but this was by far the most seamless experience and most helpful staff. There was a small mixup with the mileage but they took care of it right away. Vehicle was in great condition. Office and staff were excellent enough to the point where I'm writing this review without any prompting. ¡Gracias de nuevo!

Matthew H. 
Clasificación:
4.0

The reservation that was made was for a van and was confirmed as a van. When I arrived to pick up my vehicle, I was informed that they did not have any vans in stock. I was given another vehicle, however, the entire reason I chose to pick up the vehicle at this location was to have a van. I think that shows or lack of transparency. The customer service and employees at the location were fantastic, but I'm hesitant to using U-Haul again because of this lack of transparency. If there is not a Particular vehicle at a particular lot, the renter should be notified or it should not be available to be listed.

SAMUEL W. 
Clasificación:
3.0

N/C

Christopher S. 
Clasificación:
4.0

Check the air conditioner in the trucks. I found out the trucks air conditioner was broken after it was loaded and had to drive 8 hrs in 92 degree heat with a 7 and 5 year old in car seats.

ANDREW K. 
Clasificación:
4.0

Make sure there is nothing wrong with the truck when we pick it up! We had to change our truck which sucked but they were great about getting us another truck though.

Noland V. 
Clasificación:
5.0

Exterior cleanliness could be a little better. Also, not a big deal but maybe courtesy pull the truck/vehicle out and waiting to go. Have used multiple times and overall very pleased.

RICHARD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alla P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gareth K. 
Clasificación:
5.0

El cliente no dejó un comentario.

NADINE C. 
Clasificación:
4.0

El cliente no dejó un comentario.

DONATHAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS E. 
Clasificación:
1.0

They charge my carte, I canceled my reservation and the charge me ?

Imrane H. 
Clasificación:
5.0

Staff was kind, patient and helpful.

ALICIA J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph B. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
3.0

1 dollar per mile and fill up on gas? Good thing I only drove 2 miles. Still needed 2 gallons. Not really fuel efficient like marked on the truck. Yes the truck was turned of most of the day except for the 2 miles.

JASPER D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronmeka H. 
Clasificación:
5.0

El cliente no dejó un comentario.

HARVEY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary H. 
Clasificación:
5.0

Nothing it's perfect the way it is right now! Stay awesome

Deborah F. 
Clasificación:
4.0

I returned my trailer two days before the due date but was called three days later by an employee asking when I'm planning to return the trailer. I told them I already returned it and the employee said she would look into it. Haven' heard back so I guess they found it.

Thang L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack G. 
Clasificación:
1.0

Rude. They blocked our car personal car in with their rental trucks while we rented a truck from them. I'm sure its because we had the wrong color of skin. Would not go back to this location again.

OREN F. 
Clasificación:
2.0

I was very disappointed in the young lady's customer service the day i rented. She was not pleasant and when asking for my credit card and identification, after handing it to her she tossed both back on the counter when she was done. I was not informed about extra charges for not clicking a link after i dropped truck back off, i think that is something that you should make customer aware of in person, not thru text. Especially when someone is in the middle of a move. They might not get every notification on the phone

VANESSA W. 
Clasificación:
3.0

The inside of the truck wasn't clean! But I wiped it down.

MANDOUY D. 
Clasificación:
4.0

El cliente no dejó un comentario.

MATTHEW R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip B. 
Clasificación:
3.0

The employees were great and the facility is fine, but it's a tight parking lot in a downtown location for a lot of big trucks. Not that that's anything anyone can control, that's the only thing I can thing of that wasn't ideal. All in all a pleasant renting experience and I would do it again.

DAVID O. 
Clasificación:
5.0

El cliente no dejó un comentario.

James E. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID W. 
Clasificación:
1.0

Falsely quoted one price and charge additional money when the equipment is brought back. How do you expect the truck to get to your house, you charge mileage the minute you get the truck. Bull crap

Norma S. 
Clasificación:
5.0

El cliente no dejó un comentario.

gary G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittany W. 
Clasificación:
5.0

Nothing.The service was great.

junetta H. 
Clasificación:
4.0

I did not get the equipment that I scheduled.

Gregory T. 
Clasificación:
4.0

Only thing that put a damper on the experience was the total cost for one day turned out to be $245 for 10 ft. truck and mileage and gas of $75.00...but the actual experience of renting the truck was great... The man in charge provides excellent customer service, in a time where it has become non existent in most businesses!

Daryl S. 
Clasificación:
3.0

My storage unit was falling into disrepair. The lock latch didn't line up and the unit itself was falling apart

William S.  |  Overall Experience 
Clasificación:
1.0

Terrible communication..can never get in touch with anyone

SHURUNDA H. 
Clasificación:
4.0

truck had dried mud on passenger door

STEPHEN C. 
Clasificación:
4.0

I rented the dual axle trailer the week before and it was great. This trailer was not. The door got stuck multiple times and the whole trailer leaned down too far. there shouldn't have been any difference from the week before.

Michael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael F. 
Clasificación:
5.0

Very useful trailer. We used this over the weekend for camping. Very handy and at a low cost .

JUAN M. 
Clasificación:
4.0

Take a better look at the conditions of the equipment upon return to make sure all the part are in good shape.

Brian K. 
Clasificación:
3.0

When I went to return the vehicle, I stopped at the gas station to fuel the truck to half full. I continued to add fuel to the tank while periodically checking the fuel gauge to know when I was at half full. I turned the key on and off several times because I noticed the fuel gauge was not moving. After adding $60 of fuel, the gauge became “unstuck” and shot up to full. This was now additional money I have spent that I didn't need to. I asked an associate at the drop off location if there was something that could be done due to the situation being a fault of the equipment, he informed me that there was nothing that could be done. At a minimum I want to be reimbursed for the inconvenience that uhaul has caused to include the extra mileage that I was required to drive and the faulty equipment resulting in me adding more fuel than necessary to the truck.

Dante T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carla W. 
Clasificación:
5.0

El cliente no dejó un comentario.

NANCY D. 
Clasificación:
4.0

windshield washer was not working padlock on back door was not working

WILLIAM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW F. 
Clasificación:
5.0

The owner was incredible to work with. Very helpful, super nice. Would absolutely use again.

Brett D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amechi N.  |  Overall Experience 
Clasificación:
4.0

Not really anything. Just a little hard to get in and out of being downtown. Staff was awesome. Both ladies gave great service and each had wonderful attitudes. Very rare to find these days. Gracias

MICHAEL G. 
Clasificación:
5.0

Very easy to rent and service was friendly.

Robe S. 
Clasificación:
5.0

El cliente no dejó un comentario.

FREDERICK B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John P. 
Clasificación:
5.0

Dropped off after hours

CHARLES R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Willie L. 
Clasificación:
4.0

El cliente no dejó un comentario.

BONITA J. 
Clasificación:
5.0

The truck was much cleaner than I've used from uhaul in the past. Thank you. Customer service was great

Tiffany B. 
Clasificación:
5.0

Very smooth operation and navigation

CHRISTOPHER W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Marcus J. 
Clasificación:
5.0

Everything was ready when o got there. Paperwork was correct. Very professional, very efficient

Mike D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anyah W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Karmesh P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

TERESA H. 
Clasificación:
5.0

Very nice lady fast and helpful

WILLIAM L. 
Clasificación:
5.0

Great place an people they know how hard it is they will work with you if they see you need a little help highly recommended thank yall so much

Jacob M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KATRICE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

malaya C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gannon O.  |  Overall Experience 
Clasificación:
5.0

Great service.

Jeffrey T. 
Clasificación:
5.0

El cliente no dejó un comentario.

SEAN R. 
Clasificación:
1.0

They overcharge for fuel. I returned my truck just the way I get it and they charge me for fuel cause of that. I will never go back to that location. They did me that way twice.

Leah B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura S. 
Clasificación:
1.0

Nothing I will never return to Uhaul Services again

Brittany B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher L. 
Clasificación:
1.0

Decided to wait to check in my rental for tens hours and then charged me an extra day.

Kelly R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Martha O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Howard D. 
Clasificación:
5.0

I was disappointed because I was charged a late fee and additional day even though I was there, in the building, but there was a line.

Mary P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony E. 
Clasificación:
5.0

El cliente no dejó un comentario.

John K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lanette A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rex P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole S.  |  Overall Experience 
Clasificación:
5.0

After our move from Denver and a long exhausting 30 hour road trip broke up into 2 days , the 2 young ladies in Winston-Salem on Marshall st. We're AWESOME!!! Couldn't have ask for more accommodating and friendly service . They were great in assisting us and made us feel like there were no worries and that they would take care of us , and they did ! They both should be commended!!!

gary w.  |  First Impressions 
Clasificación:
5.0

Staff went above and beyond. Friendly, helpful, professional!

Doris L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gannon O.  |  First Impressions 
Clasificación:
5.0

Parker is the best employee ever. The manager scott was also very accommodating

Eric P.  |  Overall Experience 
Clasificación:
5.0

The staff at U-Haul Moving & Storage Of Winston Salem were all sincerely concerned for customer needs, and went above and beyond to assist with truck return and storage needs. They deserve a 6 star rating!

Franklin W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Franklin W.  |  First Impressions 
Clasificación:
5.0

Customer service was wonderful all my questions about the truck and storage was answerd without a problem.

Alexandria B.  |  First Impressions 
Clasificación:
5.0

Wonderful

ernest g.  |  First Impressions 
Clasificación:
5.0

I was so blessed with every one I spoke with.. I was supposed to be moving in to home...Everyday I had the truck was going to be 40 $. A day But when I told her I needed a shead I got my 1st mo fre

lisa c.  |  First Impressions 
Clasificación:
5.0

The staff was helpful and made the stress of moving easier. One of the best location to get a uhaul to moving items.

Denise W.  |  Overall Experience 
Clasificación:
5.0

Great service

Denise W.  |  Overall Experience 
Clasificación:
5.0

I highly recommend it. Very quick and easy.

Rene W Z.  |  First Impressions 
Clasificación:
4.0

.

Keith T.  |  Overall Experience 
Clasificación:
1.0

Terrible experiences. Always rough when I would go to take things in and out of storage. Over charged me when I moved out twice. They were never authorized to draft my payment.

Philip P.  |  Overall Experience 
Clasificación:
4.0

The staff member who checked me in was excellent, but the facility is Not great.

TERESA P.  |  First Impressions 
Clasificación:
2.0

Stairs to storage units is never a good idea. Unfortunately for me, it was all that was available.

Erin P.  |  First Impressions 
Clasificación:
3.0

It was easy to check in and out . Sadly I had to have 2 different rental locations. Because my u box was dropped at the wrong location. So far u haul has cost me a lot of money! But this place is ok.

Carolina A.  |  Overall Experience 
Clasificación:
3.0

.

Keith T.  |  First Impressions 
Clasificación:
2.0

The storage facilities were trouble, I would not put my worst enemies things in there.

Richard W.  |  Overall Experience 
Clasificación:
1.0

The building is deplorable. Mouse traps in the storage unit the size of shoe box. There is animal vomit inside, on top of the one unit that you can see when you are going up the stairs. There is more.

Kayla A.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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