Customer Reviews for U-Haul Moving & Storage of Wilmington

5,110 comentarios

687 Main St Rte 38   Wilmington, MA 01887

(978) 658-3004

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(978) 658-3004

687 Main St Rte 38
Wilmington, MA 01887

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Peggy was excellent. The store was packed with customers waiting and Peggy was the only staff on at that time. She remained calm, service oriented and was able to handle the pressure of the line of customers needing service. I can say you should staff at least 2 people at 8 a.m. on a Saturday or Sunday as this is a busy time for folks to move, to need to rent a trailer or truck.

CARL R. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY T. 
Rating:
1.0

I was charged $54 for fuel but i returned my vehicle with a full tank of gas. Im certain that the kid working at the drop off location checked me out of the wrong vehicle

JAMES H. 
Rating:
4.0

Provide this great manager with more back up help. Fix the toilets for her. She is an exceptional caring manager

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Edward D. 
Rating:
5.0

You need more employees on the weekends. FAR to long of a wait ! !!!!!!!!!

BEATRICE R. 
Rating:
1.0

I was cheated by the ladies at the front desk at this location. I booked a van online. I did not select insurance. When I got there I realized I need a different size van. They agreed to change. I specifically asked if they are going to do a new reservation. They said they will not but just change the van type in the existing reservation. The lady at the desk had no experience on the reservation system. She was being helped by another person who was multi tasking with another customer. After everything was done I asked why the receipt they gave me showed $62.00. She told me that it was just the inital holding deposit. When I returned the van I was told that I would get the final bill. I never got it and my credit card was charged $62. When I went back after a couple of days they told me the receipt I got when I went to pick up the van was my final bill and they charged me for insurance. They have the worst customer service. Extremely slow service. Even simple things take at least 30mins to get done. I would not recommend renting anything from this location.

SUBBA D. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY N. 
Rating:
5.0

Customer did not leave a comment.

GINA A. 
Rating:
4.0

Customer did not leave a comment.

Rebbecca B. 
Rating:
5.0

Customer did not leave a comment.

Anthony D. 
Rating:
5.0

Jamie is awesome. My first time experience with this location will bring me back to them in the future.

Michael B. 
Rating:
5.0

The current staff were super friendly, but it is clearly obvious that this location is understaffed, based on wait times. I'm chalking that up to lack of labor (everywhere it seems). However, I'll continue to use this location for my rental and propane service needs.

GREGORY L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Very friendly employees. I do recommend the place.

WASHINGTON F. 
Rating:
5.0

Great customer service

Michael S. 
Rating:
5.0

Jamie was awesome!!

Todd W. 
Rating:
3.0

Attendant was not very knowledgeable ! Told me they did not rent one way motor cycle trailers ! Said the 5 x 9 was not set up to carry a motor cycle ! I went out side and looked ! She was wrong ! Needs more training !

Larry K. 
Rating:
3.0

Double check equipment and make sure everything is in working order. The truck i rented had a broken left headlight and I could have been pulled over and ticketed for that. This is already after the inconvenience of having my original reservation never able to be picked up since the location was closed and the key was not left in the lock box. It wasted an hour and a half of my time, ended up costing me more money for mileage as well and ruined my evening plans as well as my wedding anniversary week.

Mark T. 
Rating:
5.0

Jamie the manager was so good! The employees alrhough new were great too

Kathe L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SYDNEY H. 
Rating:
5.0

Customer did not leave a comment.

Samuel J. 
Rating:
5.0

Jaime was very courteous and professional. She gave excellent service and made my experience extremely pleasant. Thank you.

TRACY B. 
Rating:
2.0

I rented a storage unit however I never moved anything into it as I got a garage at the place I live I called U-Haul and explain to them that the storage was empty I never moved anything in and I wanted to close the account the person working did not know how to do that and would not help me over the phone therefore they charged me A full months rent and late fee I was charged for 10 days that I paid for also

lisa d.  |  Overall Experience 
Rating:
4.0

Update the software and computer check out system

MICHAEL K. 
Rating:
2.0

I was told the truck had 1/4 tank of gas, but it really had 1/8 tank. I took a photo of the gauge and mileage, then immediately got gas and took another photo. I put more than double the amount of gas into the truck then I would have used. When I returned the truck, again, I took a picture. I spent nearly an hour on the phone the following day proving I did, in fact, purchase gas. Luckily I had all this evidence so I could be refunded the additional $68 I was charged for fuel. Truck felt like it was not well maintained. Extremely inconvenient.

Marie A. 
Rating:
5.0

Can I have my truck cleaned here? This location is top notch. All employees are friendly and helpful. I have never Seen the trucks so cleaned on the inside.

WILLIAM D. 
Rating:
1.0

I was not given the equipment I paid for. I didn't even get the truck till 45min after I was suppose to pick it up because of the check in methods. I even went inside and the woman said it would take even longer if she overrides it.

Erika M. 
Rating:
5.0

Customer did not leave a comment.

BRIAN C. 
Rating:
5.0

Great Service! Quick and Professional. Thank you:)

Douglas M. 
Rating:
1.0

This was the worst experience ever!

Korina R. 
Rating:
5.0

Customer did not leave a comment.

Kyle R. 
Rating:
5.0

Customer did not leave a comment.

Stephen K. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN K. 
Rating:
4.0

Gas level was below the 1/4 tank indicated on the contract, but staff was very prompt and friendly.

THOMAS O. 
Rating:
1.0

General manager was extremely rude

Agostino I. 
Rating:
5.0

Very thorough and helpful staff

Lucas C. 
Rating:
5.0

The manager was great and very helpful

Peter B. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Customer did not leave a comment.

Marcel D. 
Rating:
3.0

The person who helped me seemed new and didn't know answers to a couple of questions. U-Haul could do a better job of training their new staff. I returned the van after hours. I used the website to document the return. I was about to put the key in the lock box when I noticed the dome lights in the cab and back were not turning off. There was no user manual in the van. I didn't see a button for the dome lights. I assumed locking the doors would turn off the lights after a minute. It appears that the locking system isn't working properly. It took many attempts for both doors to lock from the driver lock switch. That eventually turned off the lights. It took me an extra 30 minutes on my return.

Anton W. 
Rating:
5.0

I was disappointed that i did not receive a fuel credit - I mistakenly filled the truck instead of where it was when I got it. When I dropped off woman said she would see what she could do. No credit - but you slam me if I don't bring it back with enough fuel in it. I think that is poor business. Other than that - it was a good experience

Michele D. 
Rating:
5.0

Thank you Peggy for being so welcoming!

PATRICK G. 
Rating:
5.0

Customer did not leave a comment.

Chris H. 
Rating:
3.0

Facility was fine, staff was pleasant and helpful, unlike the uhaul android app.

Horace J. 
Rating:
5.0

Truck was like new and the woman at the counter was very friendly.

David B. 
Rating:
5.0

U-Haul representative is helpful, provided required info.

Radhakrishan R. 
Rating:
5.0

The lady working at this location was understaffed and handled everything with the utmost diligence and professionalism I've ever seen she deserves a raise and more employees to run this location

KYLE L. 
Rating:
5.0

Customer did not leave a comment.

Fredericik M. 
Rating:
5.0

Customer did not leave a comment.

Gary L. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

JEAN B. 
Rating:
5.0

Customer did not leave a comment.

Faith H. 
Rating:
4.0

Customer did not leave a comment.

Curt H. 
Rating:
5.0

The staff at this U-Haul location are SUPER friendly and helpful, I honestly don't think I'd rent anywhere else.

CHRISTOPHER F. 
Rating:
5.0

Professional and courteous!

CHRISTIAN B. 
Rating:
5.0

Nothing. Service was excellent. Truck was just what I needed.

BRIAN M. 
Rating:
3.0

Create a better employee friendly network. Every time I rent there, my information can't be found by name or phone number. I get asked if I am a new customer, and it's extremely annoying.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

SEAN B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL P. 
Rating:
5.0

Customer did not leave a comment.

SCOTT K. 
Rating:
5.0

Customer did not leave a comment.

DANIEL P. 
Rating:
5.0

Jamie provided me with excellent service from pickup to drop off and should be provided a spotlight award along with a monetary bonus. Folks like here will keep customers coming back… John C

JOHN C. 
Rating:
5.0

The staff at this U-Haul location made my arrival and storage experience extremely easy, convenient, and efficient. They were always helpful and friendly, even through extremely busy periods.

Tom S.  |  Overall Experience 
Rating:
5.0

Jamie provided AMAZING customer service! Top notch!!!

THEODORE H. 
Rating:
5.0

Customer did not leave a comment.

PETER I. 
Rating:
5.0

Perfect!!

Gary C. 
Rating:
5.0

Customer did not leave a comment.

Daniel V. 
Rating:
5.0

Customer did not leave a comment.

JOSE B. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY V. 
Rating:
5.0

The front desk team was excellent. We picked up vans on two separate occasions and each time they were friendly, quick, and helpful

GRIFFIN R. 
Rating:
5.0

Nothing. Everything was excellent

THOMAS F. 
Rating:
5.0

Everyone was helpful and pleasant! Very knowledgeable as well.

John G. 
Rating:
5.0

Customer did not leave a comment.

Patrick G. 
Rating:
4.0

Customer did not leave a comment.

LAURI P. 
Rating:
2.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Great experience and super pleasant staff.

Chris C. 
Rating:
5.0

Excellent service

JOHN F. 
Rating:
5.0

Great service. Quick an easy to get things done. Very much appreciated.

Marcos F. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
3.0

Customer did not leave a comment.

ALEXIS T. 
Rating:
5.0

Team at Wilmington was excellent

Robert D. 
Rating:
5.0

I can't think of anything.it was so easy and fast

JAMES E. 
Rating:
5.0

Customer did not leave a comment.

Peter R. 
Rating:
5.0

We had a wonderful experience at the UHAUL in Wilmington, MA. We needed to rent a truck to move music equipment for a local students' group which is always challenging. After having horrible experiences at other truck rental locations - even this location many years ago prior to the new management, we turned to UHAUL Wilmington for our needs. From the moment we arrived for pick up, their Assistant Store Manager, Peggy, was professional, courteous and made it feel like our business mattered. The truck they provided was clean and properly maintained to meet our needs of a quick 24 hour turnaround. We were running behind by a 1/2 hour on returning and called and spoke to Jamie who was understanding and when we arrived, she too was very professional and made us feel like our business mattered, I would highly recommend this location, It was clean, well stocked and professionally run! Thanks UHAUL Wilmington for helping with our transportation needs.

Steven S. 
Rating:
5.0

Very friendly and helpful - at pick up and drop off

JEFFREY R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE J. 
Rating:
5.0

Rental went smooth. Rental agents were great to deal with

thomas S. 
Rating:
2.0

Ordered a truck to drive my son to school in Burlington VT. Explicitly told her where I going. Was given an in town contract. Realized that when I was looking on the contract for where to drop off the truck. Had to drive it back and incurred several hundred dollars more.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Lisa G. 
Rating:
5.0

Customer did not leave a comment.

Lisa O. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK M. 
Rating:
5.0

Customer did not leave a comment.

KYLE D. 
Rating:
5.0

Super helpful employee made the process nice and easy!

Matthew A. 
Rating:
5.0

very helpful employees

MAURA C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN C. 
Rating:
5.0

Customer did not leave a comment.

ARGIRIS D. 
Rating:
5.0

Always a pleasure to rent from this location. Picked my rental early with no problems. Fast and easy dropoff.

Debra M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA S. 
Rating:
5.0

The staff were INCREDIBLY friendly and helpful. Would absolutely use this location again, top notch!!!

Joseph V. 
Rating:
5.0

Everything what I will say is employees in the manager at a greater person and they always trying to help and make sure the customer be happy for that and many more reason I definitely recommend this place

WILDER L. 
Rating:
5.0

Customer did not leave a comment.

Jessica V.  |  First Impressions 
Rating:
5.0

Jamie was very helpful and went out her way to help my family with a storage unit.

samuel b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daphney D.  |  First Impressions 
No reviews have been submitted for this location.

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