Customer Reviews for U-Haul Moving & Storage of Willow Bend

11,068 reviews

1501 Dallas Pkwy   Plano, TX 75093
(South Bound Service road of Dallas Parkway before W Plano Parkway, South of Costco and Sewell Mini of Plano.)

(972) 735-0670

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(972) 735-0670

1501 Dallas Pkwy
Plano, TX 75093
(South Bound Service road of Dallas Parkway before W Plano Parkway, South of Costco and Sewell Mini of Plano.)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

CINDY ROSALES 
Rating:
5.0

Customer did not leave a comment.

Karelly Torres 
Rating:
5.0

Thanks

Anna Brannon  |  Overall Experience 
Rating:
5.0

Excelente servicio, muy rápido y confiable. Recomendando 👍🏻

jose sandoval 
Rating:
5.0

They did not have a dolly as I ordered. So we made do with a furniture dolly.

Gary Foster 
Rating:
5.0

Customer did not leave a comment.

Keisha Carter 
Rating:
5.0

Customer did not leave a comment.

LANCE CLEMONS 
Rating:
1.0

I had a 7am reservation set up for pickup made weeks in advance. The location management failed to put a key in one of the lock boxes so I was unable to claim a vehicle in a timely manner. This forced me to reschedule van reservation for 5 hours later after driving an extra 50 miles round trip to retrieve my vehicle. The employee who finally checked out the vehicle around 12:30pm was extremely rude and threatening with trying to force the insurance on me. He raised his voice very loud and said I would be responsible for $55000 in damages. So loud that 5 other people in line could hear. Scare tactics and intimidation should not be allowed to be used by a rental car service. I have used this location in the past, but I have never been treated this poorly with customer service of a rental agency. U-haul has lost my business for the future and I will be making my complaints about this location public on social media.

Andrew Sloan 
Rating:
5.0

Customer did not leave a comment.

Briana Thompson 
Rating:
1.0

I will never ever use UHal or recommend to any one ! Team not aware what they doing , like you to be in dark area not and hiding information and keep trying they help ?! And once they done they laugh about you … scammers!

Riyad Alsaifi 
Rating:
1.0

I feel like the employees at the Willow Bend location are boarder line rude and need to be replaced with people who are respectful of the customers that use the services of U-Haul. The truck I reserved for a 9AM pick up was parked literally at the farthest reaches of the back lot rather than having been pulled up front and made ready for pick up, the cargo area was littered with leaves, the fuel tank was almost empty, the driver side door weather stripping seal was falling off the door frame ( when I returned the truck the employee accused me of being responsible for tearing it loose ) , all in all it was a negative customer experience for me. I have used this location in the past and it was good on my previous visits.

Robert McBroom 
Rating:
5.0

Customer did not leave a comment.

Shivan Ahmady 
Rating:
4.0

Customer did not leave a comment.

William Coleman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

benard kamau 
Rating:
2.0

I have gone in this office for something as simple information and the attitude, speech words and tone from the employees reflect those of someone who's being inconvienced when they have to serve someone. Never a " Hi, Welcome to U-Haul. How may I help you today?" or Welcome to U-Haul. I'll be with you in just a moment." I dropped of a 1 way trailer and the guy didn't really tell me where to take the trailer.. just sort of pointed. No asking how the trailer worked out for me. He was using a device to complete the transaction but didn't tell me that so I felt like he was just on his phone. The people here simply don't want to, (or know how to) be friendly. It's too bad b/c they miss out on good conversation, the feeling of everyone at the company caring about the customer experience and knowing they did their best. Never got a receipt so I don't know what the final total is. I'm in healthcare and if I treated people like this any employer would take care of the problem quickly. U-haul should figure out what they expect from their employees and do the secrete shopper thing and see foro yourself. I would recommend this location but it would come with a warning to be prepared. It was clean but not inviting. you should separate these two questions.

Philip Osborne 
Rating:
5.0

Customer did not leave a comment.

Norman Farrar 
Rating:
3.0

There’s a secure fee that I didn’t ask for, not on the app and not in person. And if there’s a way to have that $15 refunded to my card it would me much appreciated.

Roberto Luna 
Rating:
1.0

Worst

BHEEMESHWAR SINGIRKONDA 
Rating:
5.0

Customer did not leave a comment.

Gladys Urdaneta Urdaneta 
Rating:
4.0

This is my favorite location of many in the area, but this time the person assisting me with paperwork (that I had done finished completely on-line) when I picked up was very inefficient (although friendly). And when I returned there was no one to be seen at the return lane or inside. Minutes later one person appeared but I still had to wait a long time before they could come outside.

Harold Stebbins 
Rating:
5.0

Fast and easy move-in and appreciate the 1-month free promotion.

SHEILA EWELL  |  Online Move In 
Rating:
5.0

Everything was awesome, thank you again so much. Clean store, clean vehicle, great staff! 11/10 will come here again!

Emily Panetti 
Rating:
4.0

Customer did not leave a comment.

Renesis Basilis 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn Shaunfield  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

tai-chen yen 
Rating:
5.0

Customer did not leave a comment.

hector cuello 
Rating:
4.0

I reserved a 15' truck on Wednesday, the 13th of March and I was quoted with the price of $19.95 per day. When I went to oick it up yesterday, Friday, March 15, they couldn't find the key. After about 20 minutes, my rep decided he would give me a 17' truck for the same price. My total charge was almost $75!! I only went a total of 6 miles. I feel like I was overcharged. My rep said that the truck rental was $29.95. Even after that, I still do not understand why I paid almost $75.

Carlos palacios 
Rating:
5.0

Customer did not leave a comment.

Glenys Wright 
Rating:
2.0

It's important when you run a company that you as an employer train your individuals to be friendly kind smiling joyful so that will make you want to come back My experience they didn't even greet you they didn't even smile they just said what do you need how can we help you That was about it I know when this store was run by a different manager and it was Kenneth Cunningham The store was a pleasant to come into the staff were so friendly they were very very helpful very knowledgeable never had a problem and if you did they would solve it. It takes that kind of person to have a very great experience.

Tammy Prichard  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

jim funke 
Rating:
3.0

Overall the experience was great BUT I came in person for move out before 2/1/ 2024 and it seems as it is just now getting processed. Me thinking that something wasn’t done properly when I was in person to do so

Lawanna Elis  |  Overall Experience 
Rating:
4.0

I just moved to Texas and rented a Uhaul a few days prior to this rental. I wanted to reserve the van because I only needed a few more items moved. The representative at the location told me that since the truck and van were "precious" items, I needed an in state license to reserve them. I have proof of residency so I felt like that should've sufficed. I ended up having to pay for a more expensive rental, with more expensive mileage, and a more expensive insurance. It made it seem like I was untrustworthy. I felt like she could've been more understanding.

JaVon Atterberry 
Rating:
5.0

Customer did not leave a comment.

marilyn morris 
Rating:
5.0

Customer did not leave a comment.

stephanie yap 
Rating:
5.0

Customer did not leave a comment.

stephanie yap 
Rating:
3.0

the vehicle given to me is not a good one. it is vibrating a lot, on road it is shaking, and shock observers are very bad it seems. I drove a bigger vehicle earlier picked from the same location that was good. also, it will be nice if someone picks and keep the vehicle near to the door.

Nagamaheswara Re Thatimakula Venkata 
Rating:
5.0

Customer did not leave a comment.

Christopher Moczygemba 
Rating:
5.0

Excellent

Luis Romero 
Rating:
5.0

Customer did not leave a comment.

Jeffery Oribhabor 
Rating:
5.0

Customer did not leave a comment.

Francisco Macias 
Rating:
3.0

I reserved a van + 2 dollies a month in advance in this Plano location. Dollies weren't available and notification was NOT provided. Drove 7 miles to another store to pick up them up and 7 miles to return it, plus 1 hour wasted that were charged to my bill. .I asked this to be fix as a credit but they said we can't. Is not the $21 + time, is the disdain of employees after a month old reservation.

Fanny Vasquez 
Rating:
5.0

As for me, everything was fine

Volodymyr Sakharov 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Webb 
Rating:
5.0

Customer did not leave a comment.

Maria Torres 
Rating:
1.0

They be in there goofing around. Not working. They talk mess about customers. They are unprofessional and very rude. The manage Jessica will talk about customers & the other ugly lady with the messed up skin think she running sht

Kayla Brown  |  First Impressions 
Rating:
5.0

Service was fast and efficient. The person handling our transaction was friendly we had no problem with anything. She was very knowledgeable about everything. Check-in was just as efficient. Thank you for all your help.

marcus Arellano 
Rating:
4.0

The appliance dolly did not work ... the belt tightening handle would not hold resulting in a loose strap that I held by hand. Had it not been after hours, I would have taken back to exchange for one that worked. I feel I should be refunded for the appliance dolly. I would go back and ask for a refund, but it's not worth $10 to have to deal with the lady behind the counter who was not at all friendly. I'll just assume that it was her having a bad day as we all have them.

Barry Duncan 
Rating:
2.0

Trailer had problems - either a bent axle or wheels - very unstable - dirty inside with prior customers garbage still inside. Location was unerstaffed - one person to do everything -

DALE CALVIN 
Rating:
4.0

Customer did not leave a comment.

ed tolsch 
Rating:
4.0

Customer did not leave a comment.

Christopher Walker 
Rating:
3.0

Customer did not leave a comment.

George Essenberg 
Rating:
5.0

Customer did not leave a comment.

Audrey Beasley 
Rating:
3.0

U-Haul needs to keep their vehicles in good condition. The vehicle I rented had a loud engine noise and the entire vehicle was wobbly on the road.

Moses Philip The Mathias 
Rating:
5.0

Nothing, from my end, could be done to make the service, equipment, and process better. I rented a trailer for a week, and the price, quality/condition of the equipment, and the personnel at the location couldn’t have been better. A seamless operation from start to conclusion.

Chris Dobri 
Rating:
1.0

Upon returning my rented truck and trailer, which performed very well, I noticed that my rental contract had the wrong mileage (meaning the mileage on the vehicle at time of rental). The contract showed 1,787 but the truck had 1,818 on the odometer when I picked it up in the morning. I remembered this because it was an interesting number (1818). When sharing this with the attendant, Dalton, upon returning the vehicle and communicating that this would result in me being charged for 31 additional miles that I had not driven, Dalton just laughed. So, my very good experience immediately became a very bad experience. I even brought the truck back with extra fuel. I’m quite disappointed with how I was treated / communicated to at time of vehicle return. I would like to hear from U-Haul on this topic.

Michael Darr 
Rating:
5.0

This was absolutely the best uhaul location ive ever used. It was very very clean, and the staff very pleasant to work with.

MARTE'S GORDON  |  Overall Experience 
Rating:
5.0

Very helpful employees

Fred Hansen 
Rating:
5.0

Customer did not leave a comment.

ANNA KUN 
Rating:
5.0

Customer did not leave a comment.

James Hollier 
Rating:
2.0

The tow dolly experience has been terrible with this location. The straps from the driver side front wheel came off and I had to wait for more than an hour in the night to get roadside assistance from UHaul. The tone of customer service was also along the lines of "You did this" when the car had been loaded by UHaul location itself, for which I had paid.

Ronak Chheda 
Rating:
5.0

Customer did not leave a comment.

Yormi Pirela 
Rating:
5.0

Customer did not leave a comment.

anissa Horne 
Rating:
5.0

Just more explaining about what to get in options when ladies really don't be knowing, but over all the customers service was great.

DOROTHY TRAHAN 
Rating:
3.0

Service here is (and has been) terrible for a long time. They just don’t care. Disappointing.

Ralph Stow 
Rating:
3.0

I was unable to pickup my equipment on time during my “after hours self pickup” because the wrong size truck was assigned to me. Had to call support to get help which caused delays.

Matthew Freeman 
Rating:
1.0

I reserved the van for before hours pick-up but no keys were left for me. The reason was they didn't have a truck to assign. So how come a truck was available prior to opening on Sunday. The truck had 2 engine lights on & was difficult to start. The store associate did make the experience a positive one, when he came to get my from my car prior to opening & assign a truck.

debbie anderson 
Rating:
5.0

Denardo was an AMAZING HOST & made sure i was well taken care of he helped me make this an easy process and for that i will DEFINITELY be recommending friends & family!! My aunt is actually renting from the same exact location today!! Thanks Denardo & the Uhaul team you guys are the best!!

Alexis Fisher-Mcclain 
Rating:
5.0

Customer did not leave a comment.

Michael Moore 
Rating:
3.0

Customer did not leave a comment.

Teresa Wagner 
Rating:
5.0

Customer did not leave a comment.

Byron Ward 
Rating:
5.0

Customer did not leave a comment.

Malisa Morris  |  First Impressions 
Rating:
5.0

Excelente

Esteban Navarro 
Rating:
4.0

Customer did not leave a comment.

Stephen Downs 
Rating:
5.0

Customer did not leave a comment.

aubrey hall 
Rating:
2.0

Forced to rent "one way" at double the cost, for no reason

Robert Gannaway 
Rating:
5.0

Pulled in and a representative was there to help, they unhooked the trailer and I was on my way. Very easy and convenient.

Ron Thalacker 
Rating:
5.0

Customer did not leave a comment.

Richard Doucette 
Rating:
5.0

Great experience

Samer Baransi 
Rating:
3.0

Vehicle gas was on empty, not 1/4. Smelled of smoke in cabin.

Brian Brockman 
Rating:
5.0

Thank you

Geva Arete 
Rating:
3.0

Upon pickup of our 10' Truck, we found a used condom in the bed of the truck. It was covered in blood and other bodily fluids. Since we had no access to proper cleaning supplies, we removed it as best as possible, but was forced to use this unhygienic bed to load my personal belongings into. I'm still cleaning my furniture after unloading it. Disgusting.

jennifer parker 
Rating:
3.0

Customer service person was not nice, impatient and didn’t know how to use your system to register the customer in. The truck that we wanted was not usable and still your rep was trying to rent it. Overall your process need improvements.

MARTIN ZAKERI 
Rating:
5.0

Todo bien excelente

Euclides Montero 
Rating:
5.0

Customer did not leave a comment.

Eric Evans 
Rating:
3.0

Bring the truck to the front and not having the client having to look for the truck outside or at least have the trucks parked in order.

SERGIO MEJIA 
Rating:
5.0

Customer did not leave a comment.

Ronald Bernie 
Rating:
5.0

Customer did not leave a comment.

Jimmy Coria 
Rating:
3.0

Customer did not leave a comment.

Elizabeth Osborn 
Rating:
5.0

I was supposed to receive an $11 fuel credit due to the gas tank being close to empty. I don’t see the credit on my receipt. Please advise.

Tor Erickson 
Rating:
3.0

The online checking process takes way too long and you are still required to go inside. Mileage was calculates wrong, didn't get all items I ordered and was charged 2 gallons of gas when I drove 10 miles. Experience was TERRIBLE.

Jennifer Kerr 
Rating:
5.0

The store manager Jessica Johnson always takes care of me and she's good at what she does.

Rich Henderson 
Rating:
5.0

Customer did not leave a comment.

SCOTT POLHEMUS 
Rating:
5.0

The return checkin process is always simple and easy. They are always friendly and helpful! Highly recommend this location. Best I’ve ever been to…

Donald Riddle 
Rating:
1.0

I reserved 17 fts, but they gave me 15fts and they said 17fts. They charged for 17Fts also. So, I spend more ml., gas, time and labor. I want money back.

SOON SHIN 
Rating:
5.0

I was impressed with the security and lighting in the facility. Also, very clean and well kept.

Robert Baird  |  Overall Experience 
Rating:
4.0

The location asked for a different method of return than online, confusing and not helpful

Juan Prado 
Rating:
5.0

Customer did not leave a comment.

Doug Young 
Rating:
5.0

Excellent

Claudio Gonzalez 
Rating:
3.0

Make it easier to find vehicle. I didn't realize that some were stored in the back of the building. Also, I had to request a refund for the dolly that was paid for but not provided.

Leilanie Nipper 
Rating:
5.0

Customer did not leave a comment.

Christopher Landis 
Rating:
5.0

Friendly, helpful people. If I have to move anything big again, I'll go to them.

Kevin Dunagan 
Rating:
5.0

Customer did not leave a comment.

gabriel figueira 
Rating:
5.0

It was a perfect experience. Courteous and quick pickup of the van. Same on the return. Location is clean and well stocked. Team is friendly

tom black 
Rating:
4.0

Stellar customer service from Jackie, I think her name was. My only issue was that the inside of the truck smelled and had animal hair in it. I’m allergic but made it work.

Courtanay Griffin 
Rating:
5.0

Good service and good equipment

ken wagner 
Rating:
5.0

Customer did not leave a comment.

Travis neel 
Rating:
4.0

Customer did not leave a comment.

CONNIE WADE 
Rating:
3.0

My vehicle wasn't the Best on The lot. The seat was broken, there was no rear view camera for backing and the transmission was stuck in towing mode which made the truck idle high and used more fuel.. Seems like I paid mileage double!!

mikel Young 
Rating:
1.0

Front desk people was rude

BRITTANY PENNINGTON  |  Overall Experience 
Rating:
1.0

Manager is not good with customers.

Miguel bolado 
Rating:
4.0

Customer did not leave a comment.

Dimaggio alexander 
Rating:
4.0

My first visit was a really good experience, I was having hard day. One African gentleman gave me words of encouragement as we processed my storage rent Al as well truck rental. Sometimes all a person needs, someone to say you can and will get through it. I truly wish would have kept up with his name. He was just so helpful I treated him and another person for lunch. This is the only way I remember the kindness of your employees. Here’s a special thanks.

FREDA BUSH  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jenee porter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Domenique Chavez  |  Overall Experience 
Rating:
5.0

Ken worked hard to find a unit that would be easily accessible for me. Excellent customer service.

Audrey Beasley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jasmine Hudson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathryn williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Domenique Chavez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Thong Huynh  |  Overall Experience 
Rating:
5.0

I want to give a huge thanks to young man name Don, he was very knowledgeable, also gave me some encouraging words , things had been difficult days. This lifted my spirits.

FREDA BUSH  |  First Impressions 
Rating:
5.0

Corporate made an error with my reservation when updating it, giving me a smaller storage unit at a higher price and didnt realize it until i went to the unit. Combined with the various issues with the app, corporate gets 1 star. However the specific site at Willow was top shelf with respect to service. THEY get the 5 stars.

Farron Garcia  |  Overall Experience 
Rating:
5.0

The manager helped me when I was in a tough situation thankful for her.

Alice Garcia  |  First Impressions 
Rating:
5.0

Quick check-in. Fast, efficient and professional staff.

Farron Garcia  |  First Impressions 
Rating:
5.0

I arrived at 7:40 office closed at 8. Staff did not walk me to my storage unit. By the time I unpack Two moving cart I realized 2246 unit # had someone else belongings. I had to call the office but they were closed. Had to Ieave my truck and now wait till they open for a empty unit 😭

Shaquilla Thornton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARCUS VIVES  |  Overall Experience 
Rating:
5.0

The staff was helpful and informative, the location was excellent and well lit. The only issue I had was the availability of hand carts while moving items from vehicles; that number was (2). Overall the friendly attiude and convience helped greatly.

gabriel fernandez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sabastian Minniear  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIANA BROWN  |  First Impressions 
Rating:
2.0

U-Haul NEEDS TO HAVE 10 moving carts … ONLY ONE WAS WORKING WITH WHEELS!! Terrible!! I will only recommend this store if you get your carts! They should tell you when you have a storage unit HOW MAMY CARTS ARE Available! Full disclosure. Unacceptable!! They’re “on order” nothing can be done, per the manager . GET YOUR BUSINESS IN ORDER!! Do not let this happen that you only have one cart. Please reply Thank you

Renee Girou  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anna Brannon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jasmine Hudson  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

fran piegari  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTHONY CHAMBERS  |  First Impressions 
Rating:
3.0

The only thing I didn't like was that my monthly bill was due on the 25th of each month and I move out a week later after I paid the bill, on the 2nd. I couldn't get a prorated discount. I had to pay for the whole month just for one week. Other than that, the experience was great, thank you.

Adrian Rachal  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

larissa kennedy  |  First Impressions 
Rating:
5.0

Thank you so much Anthony. I was going through an extremely dark time and needed help. Thank you for working with me❤️

MARSHA RENEE CARTHER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID WELLENS JR.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK LEE  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Latoya Knighten  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Wendy Myers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dedra Harrell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

linda oliver  |  First Impressions 
Rating:
3.0

The only thing I can say about this location is, they need to hire more staff. There was only one man up at the register. Even though he knew people were frustrated, he kept his cool, very professional. I appreciate him for that, but hire some more people so the lines can go faster. Thank you.

Taylor Freeman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Malcolm Sheedy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tonya McKnight  |  Overall Experience 
Rating:
5.0

All of the staff very helpful. The facility was spotless! Great prices.

MICHELLE KELLY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tomorrow Gilmore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Javier Gomez Matamoros  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margaret Gray  |  Overall Experience 
Rating:
4.0

I wish I could get a refund for the partial month or at least let it roll over to another storage unit or service.

Austin Key  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DENISE REAVIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN PFISTER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

loretta ebunilo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david swanner  |  Overall Experience 
Rating:
5.0

This location has to be the cleanest facility I have ever seen. The Manger that helped me was amazing. He was friendly, courteous and extremely respectful. I watch him de-escalate two different situations with two different customers. He should be a trainer. I was blown away by his professionalism!!!!!!! If I ever need a unit in the future, I will definitely return to this location! Thank you! James Bigley

James Bigley  |  Overall Experience 
Rating:
5.0

This has been the best experience I have had the management Anthony is the best shows so much compassion and extremely understanding he deserves a raise and an award for best management

SHATORA FLOYD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TOM MONROE  |  Overall Experience 
Rating:
4.0

Need to update descriptions of unit capacity. The 8x10x5 is not sufficient for a 1200 square foot apartment and the doorway is way too narrow.

Joe Ashton  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Roger Wurtele  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tomicia Robinson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

dennis green  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erwin Murphy  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Akaila Mauldin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TERESA SPICER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adrian Rachal  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Malisa Morris  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TERESA SPICER  |  First Impressions 
Rating:
1.0

Bad customer service and terrible service all around

MUHAMMED JACKSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MUHAMMED JACKSON  |  First Impressions 
Rating:
5.0

The lady inside was very helpful, was professional even though she was the only working inside, very nice

Miguel Navarro  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

larry davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terrell Moore  |  First Impressions 
Rating:
5.0

Hi! I said no to secure because when I first rented my unit a few months ago, I had problems with the door. I could not open or close it myself. It was jammed. When I returned to the facility yesterday, I was presently surprised to all the changes that had been made. My review is based on yesterday and not in October. I would fill out a much different score.

susan staples  |  Overall Experience 
Rating:
2.0

The weekend I was in town to move out of the facility the elevator was broken. I was forced to keep facility for almost a year long because elevator was broken for 3 months. Each month I returned was unable to move out. I’m permanently back in the city. $1200 wasted due to poor property management

Caluster Asberry  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brian Mccuchins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erica Cartwright  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margaret Concannon  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Darlene Jordan  |  First Impressions 
Rating:
5.0

Mr Anthony Summerfield was so kind & respectful. He showed me to my unit & demonstrated how to access the unit area. He answered all my questions with detail. It was a great experience.

BELITA MARSHALL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILSON KIPROP  |  Overall Experience 
Rating:
5.0

Owner was helpful, experienced, knowledgeable and friendly!!

BETH CALDWELL  |  First Impressions 
Rating:
5.0

I’m only giving it 5 stars because Anthony is an amazing person. He has great customer service and goes above and beyond for his customers! If he could choose a better team of ppl to work at that location it would be top tier!

Crystal Lee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kenyetta vaughn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maryellen Gonzales  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda Clark  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LUIS MEDINA  |  Overall Experience 
Rating:
3.0

The personnel there will see various people in line but refuse to acknowledge or even greet. 3-4 employees talking but only one employee taking care of customers. Lack of flat carts in storage area.

Luis Martinez  |  Overall Experience 
Rating:
3.0

Very hard time speaking to staff at Willowbend location. Calls, more often than not, got forwarded to call center. VERY inconvenient. Had difficulties paying by check for unit and was constantly told we were in arrears, even though we had a check automatically mailed each month. Most of our problems were with processes and NOT the staff.

Martha Lucore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shelia Rowel  |  First Impressions 
Rating:
5.0

The young lady that helped me was so kind and friendly!

TYRONE JOHNSON  |  First Impressions 
Rating:
4.0

The keycard/keypad NEVER worked, and I'd set the alarm off every time I opened my storage unit. I replaced my keycard several times, and entering the unit number wouldn't work in the system either. It wasn't a huge deal, but it was extremely annoying...and made me wonder what the point is of the additional alarm if we ignore it anyways. Staff was super friendly and the facility/area was always clean.

Megan Karsok  |  Overall Experience 
Rating:
5.0

Yes my experience with this Uhaul location was great Anthony Summerfield is a very good and professional manager,Please give him the credit he has earned…thanks for all your help!!!

Henreitta Santimu  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICTORIA MARTINEZ  |  Overall Experience 
Rating:
5.0

The staff was amazing. I believe her name was Stephanie at the front desk, she was probably the best customer service ive ever had. Very polite & prompt to take care of any problem

Guy Campbell  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MICHELLE PYE  |  Overall Experience 
Rating:
5.0

Clean facility, easy use and access, staff was helpful and knowledgeable.

THOMAS CHRISTENSEN  |  Overall Experience 
Rating:
3.0

All in all the facility and employees were fine. I didn’t like being told There wasn’t a medium unit available but I could get 2 small unit for the same price. Then after moving in, I was charged for the next 8 months for two small units and it wasn’t negotiable. I was never shown how to card swipe in and out to unlock my unit so the alarm wouldn’t go off. I finally went back to the office an asked what the difference in the two different card swipers were and figured it out. Lastly, one of my units wouldn’t slide to close and lock without 15 minutes of trying different things. Again, nice facility and mostly helpful staff, but there were a few areas that could use attention.

RAYMOND FOURNIER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Matthew Hemsley  |  Overall Experience 
Rating:
3.0

Didn't get my 12 dollars back

Latoya Knighten  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julie Owen  |  First Impressions 
Rating:
5.0

😊😊😊😊😊 Thanks All you guys.

BRIDGET RANDOLPH  |  First Impressions 
Rating:
5.0

Phillip and the team are always very helpful!!!! I was able to store all my Items there before my move with no issue.

Brianna Lee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela Milton  |  Overall Experience 
Rating:
5.0

Phillip and all the staff were very polite and helpful. They assisted me with all my needs.

Brianna Lee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Malisa Morris  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Alicia Clay  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

fernando alexander  |  First Impressions 
Rating:
4.0

Missing 1 star because when I moved into the unit the elevator was out. Luckily I had movers with me but was quite the hassle. Fortunately it was operational when I moved out.

ELIAS PEARLMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shannon Morgan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen Harding  |  Overall Experience 
Rating:
5.0

The guy and the new guy that helped me were excellent. They went out of their way to check for lockers that were recently vacated. Awesome!

WYNN PALMER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alicia Clay  |  First Impressions 
Rating:
5.0

Anthony ? At the Dallas Tollway location in Plano Tx was VERY helpful ... he deserves an ata boy!

ROGER DIEBEL  |  First Impressions 
Rating:
4.0

Elevator broken. Apparently has been 3 months.

William Hyman  |  First Impressions 
Rating:
5.0

No commments

George Adams  |  First Impressions 
Rating:
4.0

Management is excellent.

veronica hunter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bernard Williams  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Latoya Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID DARAMOLA  |  Overall Experience 
Rating:
5.0

This location is great. Secure facility, friendly knowledgeable and helpful staff. Highly recommended.

Steven Govender  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Steven Partridge  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Florine EdwardsPeete  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina McLaughlin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcus Vives  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Omar Basped  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evelyn Shaw  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VICTOR HERNANDEZ BUJANDA  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LUIS MEDINA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesse Mckillip  |  Overall Experience 
Rating:
5.0

Great facility and great staff!! Helpful, nice and very calm! Will use again in the future!!!

Patricia Shultz  |  Overall Experience 
Rating:
5.0

Clean, staff was happy, polite, helpful! Just great!!

Patricia Shultz  |  First Impressions 
Rating:
5.0

Thankyou for helping me .

ALAN ROMKEMA  |  First Impressions 
Rating:
5.0

Great staff

Craig Brazeal  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WALTER GRISSAM  |  First Impressions 
Rating:
5.0

All members of the team at the Willow Bend U-Haul were unfailingly courteous and quick to be helpful. I would recommend them without reservation as the best storage facility staff I’ve ever encountered.

Bruce Gibson  |  Overall Experience 
Rating:
5.0

The manager Cody has always been helpful& courteous. His staff have also been attentive, helpful and friendly. Have ALWATS had the best service at this location under the good management of Cody.

SHERYL STEELE  |  First Impressions 
Rating:
5.0

Very pleasant and fast experience. The staff , the 2 young men were very nice and professional. Will be 1st choice if need again.

Teresa Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela Milton  |  First Impressions 
Rating:
5.0

Very helpful and friendly customer service. I would recommend this to my friends

Monica Garcia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Allynn Delaney  |  Overall Experience 
Rating:
4.0

Need more desk help. Stood in line multiple time due to only one person at the desk

David LaVecchia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alice Green  |  Overall Experience 
Rating:
3.0

In spite of many attempts, I could check-in online. The storage facility doors were not working when I arrived to unload. Because I could not check-in online, I could not get instructions to drop the truck off after hours. It should not be too hard to put up a sign about how to drop off a truck after hours. I recommend you take down your website until it works or make it much simpler for the simple-minded people like myself.

Glen Wood  |  First Impressions 
Rating:
5.0

The staff were terrific!

Landi Dyess  |  Overall Experience 
Rating:
1.0

The building flooded and damaged my items

Emerald Spencer  |  Overall Experience 
Rating:
4.0

For climate control it was very hot inside on the 2nd floor

CURTIS DILL  |  Overall Experience 
Rating:
5.0

The staff went out of their way to be helpful to me.

Bruce Gibson  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kamilah Marshall  |  Overall Experience 
Rating:
5.0

The staff was very helpful!

Charles Dyhre  |  Overall Experience 
Rating:
2.0

Customer Service was great, but my truck was a death trap that got HORRIBLE mpgs.

AUSTIN GUYANT  |  Overall Experience 
Rating:
5.0

Ms. Rosa Moss helped me. She was knowledgeable and efficient and explained how the process worked. My movers said it was very safe and they pointed out what made it safe, which I appreciated. Again kudos to Rosa!

Deanne Varner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGELISA SINGLETON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorena Ledesma  |  Overall Experience 
Rating:
5.0

I have used this location multiple times for multiple reasons and always love it!! Will be back next time also. :)

Trista Harris  |  Overall Experience 
Rating:
5.0

Rosa, Cassandra & Dalton at the Dallas Parkway location, far exceeded in professionalism, courtesy and demonstrating sincere concern for us. They quickly resolved several issues we had. I’ve been using uHaul for over 20 years and this group is the best I’ve ever had experienced before.

Luis Martinez  |  First Impressions 
Rating:
5.0

It was an excellent experience, clean and secured and most importantly great members of staff. The manage Coddy Scott is wonderful with excellent customer rekation , pro activites, his other Staff Casandra is also great . Overall excellent experience. I will definitely recommend the store to families and friends . 5 star !

Olufolajimi Akindolie  |  Overall Experience 
Rating:
5.0

Employees were very friendly and helpful and capable.

Craig Cox  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARILYN JACKSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LYNN WOLF  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT GRAHAM  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tana edwards  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nelson Timothy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carlton west  |  Overall Experience 
Rating:
5.0

Very professional

Gary Schisler  |  First Impressions 
Rating:
4.0

The only problem is lack of space. But that’s good for U Haul not for people needing a specific size

Catherine Moore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KYRA NEALS  |  Overall Experience 
Rating:
5.0

Cody and his team are phenomenal.

FRED LANDER  |  First Impressions 
Rating:
5.0

I love uhaul…Attendants were super friendly and courteous

ANGELISA SINGLETON  |  First Impressions 
Rating:
2.0

I reserved a climate controlled space online and the price shown reflected that choice. When I got to your storage site I was told that no climate controlled spaces were available and that my reservation did not indicate climate controlled even though the price shown matched that of a climate controlled space of the size I requested online. I cancelled and found storage with a competitor.

FORREST TRUSTY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lydia Alexander  |  Overall Experience 
Rating:
5.0

Kenny - the manager was very helpful. He’s got a great business.!!! Thanks and keep up the good work and great service

Cynthina Heimer  |  Overall Experience 
Rating:
5.0

The staff was amazing! So friendly and helpful. So impressed and will never go anymore else!

Thomas White  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kurtisha Jordan  |  First Impressions 
Rating:
5.0

Superior staff. I rarely 'recommend' companies but my experiences with this facility and the staff has Always been above my expectations.

carlton west  |  First Impressions 
Rating:
5.0

On site manager Cody Scott is excellent!!

Jennifer Scott  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Devin Shead  |  First Impressions 
Rating:
5.0

I ended up getting a storage that was too small and the manager Cody was able to get me another one in short notice next to the one I have. The timing was perfect as my movers were running out of time.

whitney stewart  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mark Sparzak  |  First Impressions 
Rating:
5.0

Everyone was helpful Very friendly and kind

Lisa Kern  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Randy Whitener  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WM KOWALSKI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Issac Mwangi  |  Overall Experience 
Rating:
5.0

Great Service and very friendly staff

Shyla Gopalakrishna  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CIRCA circa  |  First Impressions 
Rating:
5.0

All is well

michelle harrison  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Parish  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NICHOLE HARRISON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIKE RODGERS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Contrell Bell  |  Overall Experience 
Rating:
5.0

Crew above and beyond.

KARL SUCHMAN  |  Overall Experience 
Rating:
5.0

If I ever move again, I hope not, but I’ll use Uhaul truck and storage again. Y’all made it so easy, and affordable. I tell everyone how amazing it was to get my storage while we were driving to Dallas, before I ever arrived! Thank you again Uhaul!

RHONDA SPARKS  |  Overall Experience 
Rating:
5.0

Ken, the owner/managers was very patient and accommodating He explained everything thoroughly and helped us make sure we understood how everything worked. He and one of his team members even went so far to make sure the locking mechanism and latch were working smoothly and that we had no problems operating Hats off to all the crew. Nice job!!!

Cynthina Heimer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Allynn Delaney  |  First Impressions 
Rating:
5.0

Super friendly staff and team. The manager has always been so great.

Jeffrey Hanusa  |  Overall Experience 
Rating:
4.0

Great experience. I just wish I would have got the 5 by 10 unit I asked for. I got 2 small units side by side and it made it much harder to get certain pieces in it. But besides that it was awesome.

NICHOLE HARRISON  |  First Impressions 
Rating:
5.0

The team was very helpful. Meet all of my moving needs. Thanks

William Byrd  |  Overall Experience 
Rating:
5.0

Annabelle was fantastic

Darrian Green  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Zarak Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alton robinson  |  Overall Experience 
Rating:
5.0

N/A

KENDRICK CELESTINE  |  First Impressions 
Rating:
5.0

Although I was able to check in with the mobile link I had, I received excellent onsite help regarding my building security access code. I have received great service at this facility in the past. Convenience combining a truck rental made me choose this location as well.

John Zimmerman  |  Online Move In 
Rating:
5.0

Clean as a whistle, friendly staff

Wanda Matthes  |  First Impressions 
Rating:
4.0

Kammeton needs a little more training, but managed to take care of me.

David LaVecchia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah Dyer  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

James Brown  |  First Impressions 
Rating:
5.0

Cody is the best, he was very helpful the entire time. That very important considering my unfortunate situation I was in. He made in a bit easier.

Brittany Griggs  |  Overall Experience 
Rating:
5.0

Very professional, friendly and efficient staff. The process was quick and smooth. Extremely clean facility!

dennis reinhold  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

muhammad hussain  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TRAMMELL KING  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEISHA SAILES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frances Piegari  |  First Impressions 
Rating:
5.0

Very accommodating. Friendly and helpful staff. Rented a truck, then rented a storage unit. Could not have asked for better service.

Martha Lucore  |  First Impressions 
Rating:
5.0

Great customer service.

Terry J Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michele Hartfield  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal Lee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

philip vivier  |  Overall Experience 
Rating:
2.0

My dissatisfaction relates to the final month of the contract not being prorated. i moved out on the 13th of September, and had paid full rent until October 8th. I know of no other rental service where the move out date has no proration.

Troy Butts  |  Overall Experience 
Rating:
5.0

Keep up the good work.

KENNETH SMITH  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SCOTT POLHEMUS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda Kundert  |  Overall Experience 
Rating:
5.0

This facility was well maintained

joseph kasonde  |  Overall Experience 
Rating:
5.0

Kenneth was a major help from day 1! I love this location on Dallas Parkway, I’ve never had any issues.

Alexis Wallace  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Huth  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nelson Timothy  |  Overall Experience 
Rating:
3.0

While the facility didn't have trash or bugs that I could see...other than the front corner where people pile their discarded furniture and belongings...my only complaint is that the entire storage facility reeked of moth balls. Like REEKED! The odor hits you as soon as the sliding doors open and is so terribly strong that my belongings now reek. I'm now forced to dry clean the majority of my clothing hoping the odor will dissipate.

Kena Hayes  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

charles wood  |  Overall Experience 
Rating:
5.0

Thank you for a great storage unit.

Carl Schexnayder  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adrienne Conley  |  Overall Experience 
Rating:
5.0

Ken was very helpful and nice.

KELLY MOORE  |  First Impressions 
Rating:
4.0

Some water apparently leaked/dripped into my space. Water marks were apparent on the side of some boxes. Damage was slight. There was no standing water when I visited, which was infrequently.

JOHN MANNHAUPT  |  Overall Experience 
Rating:
5.0

The African American girl can be more friendly and a little bit more helpful but the other two staff was EXCELLENT KEN I believe was his name he was the general manager and the young girl who helped with our trailer was EXCELLENT but the other girl she need a little more training to go on her attitude and how to properly assist customers, we walked in she was dull and boring with a slight attitude barely helped us, gave us our answer on our RSVP and that was didn’t try to help us find a different location she didn’t do anything she was horrible! People with attitudes like hers will make someone not want to come back but luckily the other two was there and they did a great job at it! I’m (black as well btw) I can’t remember her name so that’s why I said African American girl

Shaterica Lewis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kenneth sutcliffe  |  Overall Experience 
Rating:
5.0

No issues at all!

Diana Watson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ladysher Adera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRITTNEY TATUM  |  First Impressions 
Rating:
5.0

Great place will use them again if needed

James Akins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ricardo Yescaskuri  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlotte Goodrich  |  Overall Experience 
Rating:
5.0

I did not experience any problems with or at the facility. Would totally have no problem recommending it to anyone. (Plus, it is easy to find)

Barbara Peterson  |  Overall Experience 
Rating:
5.0

From the moment I walked in the door, I had a great experience!

kenneth sutcliffe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy Green  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lawrence Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacob Kim  |  First Impressions 
Rating:
5.0

We have been there for 12 years I think. We liked it a lot. Unfortunately we moved too far away and my office is now downtown Dallas

ROBERT WEINGARTEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nelson Timothy  |  First Impressions 
Rating:
1.0

Service took so long I have to wait 20 minutes and then I have to go through all process 30 minutes and it will make me feel so tired

Nguyen Nguyen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rachel azinge  |  Overall Experience 
Rating:
5.0

All around awesome!

Amanda Kundert  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexandra Perales  |  Overall Experience 
Rating:
5.0

There is a really sweet African American guy that made the move out so smooth. He really went above and beyond, especially with everything going on. Great customer service. Thanks guys!

keanna cogborn  |  Overall Experience 
Rating:
5.0

Staff was very knowledgeable and acted like they really cared about your needs. Prices could be a little better.

richard maxwell  |  First Impressions 
Rating:
5.0

My wife and I have been to countless U-Haul facilities across North Texas and by far U-Haul Willowbend has been the best location without a doubt.

Joseph Collins  |  Overall Experience 
Rating:
5.0

Kenneth was remarkably helpful with everything I needed. Great experience.

Ian Counts  |  First Impressions 
Rating:
5.0

The staff, facility and rental process was first rate. I would highly recommend the U-Haul at Willowbend.

Till Tatum  |  Overall Experience 
Rating:
5.0

The staff was extremely helpful!!!

Stephen Eagar  |  Overall Experience 
Rating:
1.0

Changed lock on my unit and removed my belongings

Ashton Solly  |  Overall Experience 
Rating:
5.0

Great custumer service!

Rich Harrison  |  Overall Experience 
Rating:
5.0

Everything went smoothly and I was able to store my stuff between my move out and move in date. Some of the staff are a little apathetic and mumble a little. But they are otherwise friendly & helpful.

Shannon Henderson  |  Overall Experience 
Rating:
5.0

Friendly staffs

Felix Chen  |  First Impressions 
Rating:
4.0

Rating based on my first time UHaul Storage rental. We should have gone to location for better instructions and physical look at storage size. We need to upgrade to next size. Also an alarm went off.

Izear Houston  |  Online Move In 
Rating:
5.0

Great staff, clean unit, no issues whatsoever.

Gregg Rice  |  Overall Experience 
Rating:
5.0

Very clean and the people were friendly

Tammy Prichard  |  Overall Experience 
Rating:
4.0

Chris was very nice.

Rich Harrison  |  First Impressions 
Rating:
1.0

I saw rat or mice droppings on my belonging while I was moving the furniture from the unit.

Janice Woods  |  Overall Experience 
Rating:
5.0

Very helpful staff

Anita Smith  |  Overall Experience 
Rating:
5.0

The representative at the counter was very friendly and helpful, a definite step above previous visits to this location.

Clint Turner  |  First Impressions 
Rating:
3.0

Everything was great with the unit. Never had a problem with access or cleanliness. My problem was that the price for the unit went roughly halfway through our time there. That was truly upsetting.

MICHAEL MANSER  |  Overall Experience 
Rating:
3.0

Staff was so kind and helpful but communication was poor. Especially between UHAUL corporate and the location. Multiple issues across the board with poor follow through.

Kristin Shapiro  |  Overall Experience 
Rating:
5.0

They made the process very easy. The lady was fast and efficient

David LaVecchia  |  First Impressions 
Rating:
5.0

Very thorough and kind

Jay arbetter  |  First Impressions 
Rating:
5.0

Super location, facility, staff. Will HIGHLY recommend.

susanne frosch  |  Overall Experience 
Rating:
5.0

the team is great.

tana edwards  |  First Impressions 
Rating:
5.0

Excellent service! Friendly, Fast, Very Courterous!

Dorothy Valenzuela  |  First Impressions 
Rating:
5.0

Very satisfied with the service and facility for the last several years we’ve rented a storage unit.

TAMI STEWART  |  Overall Experience 
Rating:
5.0

Exelent service

Jesus Salazar Hernandez  |  First Impressions 
Rating:
4.0

Very clean staff was professional

STEVE KONICK  |  Overall Experience 
Rating:
3.0

The staff was friendly sometimes. But the staff was more friendly then the managers

Denise Kenion  |  Overall Experience 
Rating:
5.0

Good place friendly staff. Would use this place again if I need it.

Wendll Smith  |  Overall Experience 
Rating:
5.0

The GM was great. We called him after hours, and he answered our call and provided assistance. He was very helpful throughout the whole process. I never have any problems when I come to this location.

LATRIVIA ROCHELL  |  Overall Experience 
Rating:
4.0

We simply needed to save money so we moved our storage in house.

COSTCO WHOLE SALE  |  Overall Experience 
Rating:
5.0

None

Howard Downey  |  Overall Experience 
Rating:
5.0

Great customer service!! Would comeback when the need for storage is presented.

Jose Tapia  |  Overall Experience 
Rating:
5.0

very friendly and helpful

Michael cahill  |  First Impressions 
Rating:
4.0

Great except for 1 thing - while moving out we found rat pee on a piece of furniture and droppings on the lids to a couple boxes

James Britt  |  Overall Experience 
Rating:
5.0

The team at Willow Bend is amazing always! The friendly team members are warm, welcoming and more than willing to assist! Thank you for a great hassle free experience!

Ashley Davis  |  Reservation 
Rating:
5.0

Great staff

Jerome Naifeh  |  Overall Experience 
Rating:
4.0

The service was excellent. However, they were a little slow in closing out my unit. I received a notice to pay rental fee after my unit was closed out.

Doris Monroe  |  Overall Experience 
Rating:
1.0

The wrost Uhal I've been to ever!!!

Anna Hughes  |  Overall Experience 
Rating:
5.0

great service

Kevin D Dugan  |  Reservation 
Rating:
5.0

Very good place everyone was nice and helpful

Janette Santana Walker  |  Overall Experience 
Rating:
1.0

The manager at this location has very poor customer Service skills and He is very rude and for that reason I went else where for my storage needs. The other employees have great attitudes.

Marvetta Phipps  |  Overall Experience 
Rating:
5.0

Very quick service!

LAURIE PERTILE  |  Overall Experience 
Rating:
5.0

Great service.

Jeffrey Bitting  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

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