Comentarios de los clientes para U-Haul Moving & Storage of Williamsport

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Williamsport

Clasificación general:

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John H. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

Isaac S.
Clasificación:

None

Andrew V. | Overall Experience |
Clasificación:

None

Gary S.
Clasificación:

El cliente no dejó un comentario.

Jessica D. | Overall Experience |
Clasificación:

Staff friendly and helpful. Property clean and well maintained.

GEORGE M.
Clasificación:

Staff was terrific; polite, helpful, and pleasant. Location was a bit off the chart. Very nice facility.

Harris B. | Online Move In |
Clasificación:

The staff was amazing! This was my first time getting a unit and they walked me through the process and made me feel welcome.

Edward K.
Clasificación:

El cliente no dejó un comentario.

ALICK M.
Clasificación:

El cliente no dejó un comentario.

CAROL S.
Clasificación:

El cliente no dejó un comentario.

Michael F.
Clasificación:

We picked the vehicle up with 42 miles until empty and returned the unit at 60 miles until empty. The employee made us go drive to the gas station and put 5 gallons in the van. Tell me how that makes sense?

Kimberlee D.
Clasificación:

I stopped at this UHaul to pick up a tow dolly along my route, and when it came to installing the dolly and placing my vehicle on the dolly, it got a bit rough. The original person who installed the dolly on the back of the truck did a brief inspection, then walked away. Is there not supposed to be an inspection after the vehicle was placed upon the tow dolly? Yes, while I had read the document that was provided upon the creation of my original contract from another location, I was under the impression that once the dolly was attached to the truck that the installer would be there to guide and inspect what we had done after we had secured the vehicle to the dolly. I will keep that in mind in the future if that is not the case. Regardless of the weather (freezing cold) I was expecting better customer service. Not to sound entitled (because that is what this sounds like to me), but if the tow dolly is supposed to be inspected after the vehicle has been installed, and everything is sure to be safe to prevent any issues before or after traveling, wouldn't it be smart to have an inspection after the vehicle attachment?

JAMES A.
Clasificación:

It fu$&ed me when putting gas back in the needle didn't move the whole time very slowly thinking it was. Half full then after I turn the key and off and on it suddenly just spiked full. They have it rigged to screw ppl into putting a full tank of gas In it . I'm gettin my money back one way or another

Amanda S.
Clasificación:

El cliente no dejó un comentario.

Brendan O. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Guadalupe T.
Clasificación:

El cliente no dejó un comentario.

RONALDE F.
Clasificación:

I've been using this location for years. Always great experience

Christian T.
Clasificación:

El cliente no dejó un comentario.

KERRY F.
Clasificación:

El cliente no dejó un comentario.

MELISSA H.
Clasificación:

El cliente no dejó un comentario.

Barbara C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Richard S.
Clasificación:

El cliente no dejó un comentario.

TIMOTHY S.
Clasificación:

El cliente no dejó un comentario.

deanne s. | Overall Experience |
Clasificación:

Please give Matt O’Neil a raise. Thank you.

Richard B.
Clasificación:

El cliente no dejó un comentario.

AARON F.
Clasificación:

El cliente no dejó un comentario.

Kim P.
Clasificación:

Very professional and smooth

BRENDAN O.
Clasificación:

El cliente no dejó un comentario.

Vicki S.
Clasificación:

El cliente no dejó un comentario.

PATRICIA M.
Clasificación:

Everyone was friendly and helpful

Keith W.
Clasificación:

El cliente no dejó un comentario.

Dion M.
Clasificación:

El cliente no dejó un comentario.

Dion M.
Clasificación:

El cliente no dejó un comentario.

Nick K.
Clasificación:

El cliente no dejó un comentario.

David B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

WAYNE P.
Clasificación:

El cliente no dejó un comentario.

Seth F.
Clasificación:

El cliente no dejó un comentario.

Charles T.
Clasificación:

Went out of their way to turn around our bad experience. Professional, friendly and courteous. Unfortunately they couldn't help as the resl problem is with your traffic management division and corporate policies.

Rocky S.
Clasificación:

Everything was great.

Donald G.
Clasificación:

Very understanding of my situation when a two part drop was involved. Coming from Oklahoma with a truck loaded and a trailer pulling my car, I needed to drop the trailer and car first before I could unload the truck. They allowed me to do what was needed to set up a new home first and then bring the equipment back afterwards.

Deborah F.
Clasificación:

Penn St Williamsport: This location provided us with a complete opposite experience from Shamokin Dam. They were excellent!!! From the individual (A.) at 7:30 am to (T.) at 7:00 pm. They were empathetic and apologetic that we were inconvenienced by the van breaking down (which has never happened before with my experiences with Uhaul and something they had no control over.. the vehicle was brand new). They helped us over the phone and made the experience positive. I would absolutely recommend them to anyone without hesitation.

samual S.
Clasificación:

N/a

Christopher A. | Overall Experience |
Clasificación:

Was the best ever so many great team members you have working for you had I not moved to a different town I would have never left so amazing you’re managers and staff are phenomenal at the Williamsport store Colby, Tyler and their team are hands down the best

ROBERT P.
Clasificación:

The inspection at pick up scared me since it appeared that any marks regardless of how small were going to be charged as damage, I believe your definition of normal wear and tear is way too conservative. I realize there are individuals who abuse equipment, but your inspection scared me to the point I will think twice before renting again. I should also mention I had zero damage of any kind charged to me, but the fear of confrontation tarnished the day.

Kurt N.
Clasificación:

El cliente no dejó un comentario.

Sheree P.
Clasificación:

El cliente no dejó un comentario.

Mack S.
Clasificación:

Everyone was great!

David M.
Clasificación:

Trailer was clean, but leaked bad on the trip out. I had damage to some of the furniture I was hauling.

Robert S.
Clasificación:

Trailer had some dirt in the bottom. The gentleman that checked me in and out was was very polite and helpful.

Caleb D.
Clasificación:

El cliente no dejó un comentario.

JOHN T.
Clasificación:

Need and redone awesome area ..

Lynetta R. | Overall Experience |
Clasificación:

Everyone was always polite and helpful. Nice clean facility.

Jacquie W.
Clasificación:

All of the employees at the Williamsport PA location were kind and helpful. When the man looked over the truck at drop off he thanked us for returning it so clean! It made me smile that he acknowledged our effort. Also, they were very quick and efficient!

Linda J.
Clasificación:

Good job

evelyn L.
Clasificación:

Have a reserved truck available when promised without having to drive 40 miles to pick it up at my time and expense

Zachary M.
Clasificación:

El cliente no dejó un comentario.

William H.
Clasificación:

El cliente no dejó un comentario.

MEAGAN H.
Clasificación:

El cliente no dejó un comentario.

Robert M.
Clasificación:

El cliente no dejó un comentario.

Bobby G.
Clasificación:

The inside of the cab had lots of loose tabacco and dirt in the cup holders, door, and dirty seats. This wasn't a big deal after I sanitized and cleaned the inside of the truck.

Charles P.
Clasificación:

El cliente no dejó un comentario.

Ann S.
Clasificación:

Great customer service

ADRIANNE B.
Clasificación:

El cliente no dejó un comentario.

Crystal K.
Clasificación:

El cliente no dejó un comentario.

ABIGAIL E.
Clasificación:

Nothing.

Ron J.
Clasificación:

El cliente no dejó un comentario.

Anthony S.
Clasificación:

The gentleman mentioned that the tow dolly had been recently cleaned and lubed due to the previous renter using it to tow a vehicle that was leaking oil. I found it to be in nice shape and functioning properly if not a little smelly from oil

KRISTA B.
Clasificación:

We had a really great experience, U-Haul was one of the things that made our move a smooth one, thank you so much!

Bradley G.
Clasificación:

El cliente no dejó un comentario.

Walter K.
Clasificación:

El cliente no dejó un comentario.

Mark K.
Clasificación:

El cliente no dejó un comentario.

David H.
Clasificación:

Professional and friendly even with my grouchy demeanor.

PRISCILLA D.
Clasificación:

El cliente no dejó un comentario.

Jonathan M.
Clasificación:

El cliente no dejó un comentario.

BARBARA W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

kim E.
Clasificación:

El cliente no dejó un comentario.

Edward P.
Clasificación:

El cliente no dejó un comentario.

MICHAEL B.
Clasificación:

The location was great and very helpful but corporate could use some work. Uhaul advertises 24/7 service yet I rented a truck without a prior reservation and was told another location had the vehicle transport we needed, which was okay, we understood due to being last minute. They said they would hold it and it was reserved for us. We drove to that location and was called when we were more than halfway there that it was no longer available and that we had to backtrack and go 40+ miles to another location. All in all we ended up driving 33 miles more than our allotment. I called the main uhaul # explaining that I went to Uhaul to help get my broken down car home from a weekend away and about my experience to see if I could get the miles reimbursed and they refused. I ended up paying the extra gas and miles for the added runaround and they couldn't care less, just told me some story about a guy in canada who drove 400 miles.

James H.
Clasificación:

El cliente no dejó un comentario.

Richard M.
Clasificación:

El cliente no dejó un comentario.

Robert C.
Clasificación:

The staff at this location we helpful and quick helpful, I never felt like I was a burden to them. They went above and beyond to help me with the equipment I needed.

Christine F.
Clasificación:

El cliente no dejó un comentario.

Jamie D.
Clasificación:

Service was pro

Eric D.
Clasificación:

Very efficient establishment. Customer reps and yard techs very helpful.

William S.
Clasificación:

El cliente no dejó un comentario.

Kamisha L. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

JOHN B.
Clasificación:

El cliente no dejó un comentario.

Angela P.
Clasificación:

I have rented a motorcycle trailer from this location 3 times in the last six months. The first two times I was offered the optional insurance and chose to accept it. I decided to contact my insurance and see if this was necessary. As it turned out it was not. The optional insurance was unnecessary. On this occasion my wife picked up the trailer for me and I specifically told her to decline the insurance. Unfortunately, the representative that checked her out included the insurance without even asking her. When I called several hours later when I was loading the trailer, they told me there was nothing they could do about it because it was past the 1/2 hour mark. I feel they took advantage of my wife and their customer service was poor.

Henry M.
Clasificación:

Service engine light on

Roger C.
Clasificación:

The Ford Van was very clean and ran Great. I was very Happy with my rental. Thank You

Gary P.
Clasificación:

El cliente no dejó un comentario.

Walter K.
Clasificación:

Go over truck operation, short explanation.

Martin F.
Clasificación:

El cliente no dejó un comentario.

Jonathan M.
Clasificación:

El cliente no dejó un comentario.

Nathan K.
Clasificación:

El cliente no dejó un comentario.

Terry K.
Clasificación:

El cliente no dejó un comentario.

Candace B.
Clasificación:

First off it says $19.99 to rent a truck but u don't tell it all. U do not tell that it's not only $19.99 but there is a security deposit, u have to pay for mileage and u have to make sure the gas tank is back on full where it should be!! I was told it would cost be about $90 to get the truck and when I brought the truck back I would get money back. Well it cost me $35 in gas and when I brought the truck back I paid an additional $45.23. I will never ever rent a truck from U-haul again and I would never ever recommend U-haul to anyone because they cost for all of it is just ridiculously insane!!!! Especially right now with what people are going through they should take that into consideration when they are throwing all these extra charges that they don't tell u about til u bring the truck back!!!

David W.
Clasificación:

Had an issue with third party labor that was paid for and they never showed.

James K.
Clasificación:

Everything good,don't change a thing

STEPHANIE S.
Clasificación:

The cost of using a truck for 3 hours cost me almost $100. There should be discounts for short term use.

Moses A.
Clasificación:

David, Tyler and the gang are excellent in what they do and offer flexible options with clean, working equipment and space. I enjoyed my experience and will return for additional business. Thank you!

guillermo V.
Clasificación:

El cliente no dejó un comentario.

Di S.
Clasificación:

friendly staff, clean truck

Radu M.
Clasificación:

Nothing needs to be improved! The staff was courteous and very helpful, the hours extremely convenient and the equipment clean and well maintained.

deanne S.
Clasificación:

Matt O'Niel employee needs a raise! Excellent customer service and remarkable follow up ! Very professional and friendly customer service. Will use this location in the future.

Albania G. | Overall Experience |
Clasificación:

Excellent service, my property was all safe. I appreciate your business.

RIchard C.
Clasificación:

These guys are only spot on. Well run operation

Bryan H.
Clasificación:

Always excellent service and super friendly / helpful staff !!

Stephen F.
Clasificación:

Excellent customer service.

Nathan L.
Clasificación:

The employees are knowledgeable, fast, and friendly. I will definitely recommend them to anyone.

Shana E.
Clasificación:

Internet was down at check in at 9 AM, so we could not get the truck. This was the last Sunday of the month and time was precious to get out of our apartment. Thetvsaid they'd call us when it was back up, but they didn't. We went back around 10 to see if they were operating and they were, so we started our check in. I give them my license and it was rejected for being expired, but due to Covid my license expiration was extended to August 31st, clerk told me it was only good to June 30th. He almost canceled my truck until I found a Penndot article explaining the extension. This delayed us at least another half hour, so we really couldn't start our move until 11 on the last Sunday of the month. I don't see a $50 guarantee either, because apparently running the whole system online and not having reservation backup plans is not their fault, as well as being unaware of current licensing extensions.

Tammy K.
Clasificación:

El cliente no dejó un comentario.

SCOTT C.
Clasificación:

El cliente no dejó un comentario.

LISA L. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Mia W. | Overall Experience |
Clasificación:

All the workers were helpful and welcoming.

Ryan M. | Overall Experience |
Clasificación:

This was not our preferred U-Haul storage facility, we were relocated about a half hour up the road the morning we were supposed to move in (Mill Hall, that’s more their problem). The actual storage unit worked well. I did have issues moving out - there was only one employee working the counter, and when I left him with my access card, he didn’t actually close my account. I got notification of incoming billing and had to call to close the account. This storage facility worked, but I’ll avoid U-Haul due to service failures at every other step in my moving experience.

Jose L. | First Impressions |
Clasificación:

Clean and safe!

Victoria S. | Overall Experience |
Clasificación:

Thank was great with helping me with my problems

Amani M. | Overall Experience |
Clasificación:

Keep up the professional work environment. Awesome job team!

Christopher F. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Susan B. | Overall Experience |
Clasificación:

Great staff; facility was clean and DRY. Bright building; easy truck parking. Could not have had a better experience storing our daughter's college apartment items than this. Thank you Tyler and your team.

Carmen P. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

David A. | Overall Experience |
Clasificación:

Outstanding staff, I would like to highlight Tyler, who is very professional and a true asset to the U-Haul brand.

Meta s. | Overall Experience |
Clasificación:

I used the storage unit for two years. At all times service was excellent. Thank you for providing a safe, well-cared for place to store my items. Everything was in the same condition as the day I placed them in the unit. Many thanks!

LISA L. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Shawn W. | Overall Experience |
Clasificación:

The only reason we cancelled our storage unit was due to a move with more storage.

OLIVIA B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Stephanie S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Kenton M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

ROBERT H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Christie P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Johnathan C. | First Impressions |
Clasificación:

Thank you for the convenient carts and friendly staff!

Douglas S. | Overall Experience |
Clasificación:

One thing i would like to point out...when I was at the facility to unload my storage unit over the weekend there was a customer there who had several helpers and they all parked their cars in the loading dock spaces so there were none available I had to park up along the main building and cart everything up the side walk This is not fair to other renters who need to use the docks

Nancy S. | Online Move In |
Clasificación:

I had a few questions when I got to the facility. The staff was professional, friendly and super helpful! The facility was so clean, I literally could (didn’t) eat off the floor!

Mike P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jesse I. | Overall Experience |
Clasificación:

Thanks Tyler ❤️

Kimberly Ann S. | Overall Experience |
Clasificación:

This place rocks! Tyler, the manager is so sweet and accommodating! He works very hard at is job in order to make sure the customer is happy. He goes above and beyond to be helpful. I highly recommend this place!

Jolee W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

JAMES F. | First Impressions |
Clasificación:

excellent all around experience

Amy H. | Overall Experience |
Clasificación:

I really appreciate all the time took to help me with a smooth move out.

Mike P. | First Impressions |
Clasificación:

it was great dealing with the staff at uhaul in Williamsport. Very professional

donald h. | First Impressions |
Clasificación:

Personal were very helpful

Amber C. | Overall Experience |
Clasificación:

Service was great

Dennis d. | Overall Experience |
Clasificación:

The staff at the U-Haul was very friendly and professional. They tried their best to fulfill all of our needs and I would definitely recommend this facility to anyone looking to rent a storage unit.

Joseph S. | Overall Experience |
Clasificación:

The storage facility was very clean and secure. The staff were very friendly and helpful with any questions I had. I would definitely use this facility again and highly recommend them.

Stephen B. | Overall Experience |
Clasificación:

The short amount of time in which I used the storage unit until I was able to move the staff made it possible to feel safe and at home and for that Thank you

Tammy S. | Overall Experience |
Clasificación:

Good storage units

Joseph D. | Overall Experience |
Clasificación:

Staff was very friendly and the facility was clean

bill g. | Overall Experience |
Clasificación:

We had a situation where the storage unit above had some kind of stored in it. It leaked into our unit and ruined several articles, current staff not helpful, the insurance contact even less helpful

Tanayah M. | Overall Experience |
Clasificación:

I paid $140.88 and then canceled my storage and "20" inch truck and I was only given $37.10 back of my money THEY ARE HORRIBLE customers have a right to their FULL AMOUNT OF REFUND

joyce s. | First Impressions |
Clasificación:

Great help from general manager ,Tyler. So very appreciated.

Ashley H. | Overall Experience |
Clasificación:

The Williamsport location needs more car bays. When I was moving into AND out of the unit, I had to park off to the side and then carry my stuff up and down a set of steps to the loading dock

Dante D. | Overall Experience |
Clasificación:

None

Kevin W. | Overall Experience |
Clasificación:

Very clean facility with a friendly and helpful staff.

Andrew S. | Overall Experience |
Clasificación:

Tyler, the General Manager, was very accommodating with me in dealing with an unconventional situation. I only wish UHAUL made it easier to speak to the local store over the phone.

Christina w. | First Impressions |
Clasificación:

The service was amazing very polite staff and helpful i would def use them again for my movimg need such a friendly and respectful staff and always willing to help when it needed

Rudy F. | Overall Experience |
Clasificación:

Excellent

Charles M. | First Impressions |
Clasificación:

You took money off of my credit card I was under the assumption is 24 hour access your manager does not answer his phone does not get hold of me I am I understand it’s the middle of the night I’m on a

Timothy B. | First Impressions |
Clasificación:

Great people. Always giving there 110%

Jamie M. | Overall Experience |
Clasificación:

I didn't like not having access to my stuff all the time. With the swipe card access, I feel like there should be a way to give 24/7 access.

Russell C. | First Impressions |
Clasificación:

The General Manager helped us with the purchase of our storage unit and he was exceptional. The facility is wonderful too! Secure and clean.

Frederick R. | First Impressions |
Clasificación:

Hands down best customer service I've ever had to work with.

Amani M. | First Impressions |
Clasificación:

Very professional business... Keep up the great work staff.

Rosa O. | First Impressions |
Clasificación:

The employees were extremely helpful, however, I have an issue with the the online registration.

CELIA N. | Overall Experience |
Clasificación:

I liked having my things stored at U-Haul and Storage. I felt that they were safe. They were always courteous and friendly.

Steven B. | Overall Experience |
Clasificación:

VERY Helpful Staff - Always seemed to have Suggestions and OPTIONS that worked for my needs.

Bruce K. | First Impressions |
Clasificación:

Great service glad to be in Williamsport for next chapter of our lives! Thank you!

Sapphire H. | Overall Experience |
Clasificación:

Had no problems at this Uhaul location everything was smooth from the move in to the move out. This location is very clean and the staff was excellent when we needed help.

Dan K. | Overall Experience |
Clasificación:

Disappointed that after checking out with staff and closing my account on a Saturday and being assured everything was fine I was charged initially for another months rent on the following Tuesday.

Megan G. | Overall Experience |
Clasificación:

It was easy to access the storage unit

DAMON H. | Overall Experience |
Clasificación:

Nice an clean

Elizabeth M. | Overall Experience |
Clasificación:

X

Steven B. | First Impressions |
Clasificación:

Very helpful and pleasant folks .. and the cleanliness of the store and building - and especially the storage locker - is very much appreciated.

Dean B. | Overall Experience |
Clasificación:

Great facility

john w. | First Impressions |
Clasificación:

Approachable, friendly staff & great customer service; Clean and neat facility; I cannot remember the names of all the staff with whom I've spoken by phone and in person but everyone was helpful.

WALT S. | Overall Experience |
Clasificación:

Great staff, great service

JOSE P. | Overall Experience |
Clasificación:

Will definitely use again, should the need arise.

CHERILL G. | Overall Experience |
Clasificación:

Great place for storage ! Employees very helpful and respectful

Amelia S. | Overall Experience |
Clasificación:

Very clean and friendly

ashley b. | Reservation |
Clasificación:

They were friendly and helpful, making our move much easier.

Sharon S. | Overall Experience |
Clasificación:

Great experience. Will use again.

ADELE F. | Overall Experience |
Clasificación:

You guys were great! Every time I needed assistance, you all were most helpful! Thank you so much! I would recommend you to anyone!! Best wishes, Adele

Richard J. | Overall Experience |
Clasificación:

njn

Vaughn B. | Overall Experience |
Clasificación:

Everything was great everyone was great one question do I get any kind refund for not using all the miles

Stephen H. | Reservation |
Clasificación:

Excellent customer service

HEIDI A. | Overall Experience |
Clasificación:

I didn't use the storage capabilities - I had my Ubox delivered within 24 hours of arrival to this facility.

David K. | Overall Experience |
Clasificación:

Wish more companies provided your level of competence and friendly support.

Sandra R. | Overall Experience |
Clasificación:

This is such a good experience and responsibility for any young adult renting a space at colleges. Very Convenient, Clean, Safe, & Friendly. Easy pay online is available also... thank you!!

Toussaint B. | Overall Experience |
Clasificación:

N/A

Ashley H. | Overall Experience |
Clasificación:

Staff was super helpful throughout the entire process, facility was safe, secure, and well-kept. Overall, excellent experience.

Richard J. | Reservation |
Clasificación:

the 10x10 climatized unit was only 6 ft high

Nancy Z. | Overall Experience |
Clasificación:

I was very impressed with this storage facility.

Rebecca H. | Overall Experience |
Clasificación:

This was the first time we've ever had to store household goods in a unit. While I hope to never have to move cross country twice, I would not hesitate to store at this location again. Fantastic Staff

Joshua E. | Overall Experience |
Clasificación:

I was happy with the storage unit and access hours. The staff however was frequently rude and not helpful when I had questions.

Brenda G. | Overall Experience |
Clasificación:

This was a very clean and well maintained facility. I was highly impressed with both the staff and storage area!

catherine b. | Overall Experience |
Clasificación:

Well maintained.

KENDRA S. | Overall Experience |
Clasificación:

Great staff

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