Make it clear if there are any late fees for returning it after the time you selected. Also, nothing really went long at this location and the girl wasn't rude or anything, but it was average because nothing really special or exemplary happened either.ALEXA M.
Customer Reviews for U-Haul Moving & Storage of Williamsport
Williamsport, PA 17701
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento para vinos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.PATRICIA S.
El cliente no dejó un comentario.JON L.
Be upfront with all possible scenerios. Verbally inform the customers of limited availabilty, possibilty of traveling to pick up a truck and not being able to fulfill needs. I was able to get what I needed, however, it was stressful not knowing if I would get what I needed until a day or two before.Rona H.
The truck smelled like urine and skunkCATHY S.
The map to find the unit itself was difficult to understand and although I greatly appreciate the security protocols, the alarm code access was also unclear. I'd only suggest better instructions.Courtney B. | Online Move In
This review has nothing to do with the personnel at either the pick up or drop off location but Uhaul it's self. I was supposed to pick up my trailer near Frederick, MD and ended up having to drive an hour out of the way to pick it up. After trying to contact Uhaul multiple, lost service once and got hung up on by Barbara which I came in contact with through calling the uhaul customer service number. Barbara has a horrible bed side manner and if anyone sees her in person please give her the middle finger for me and tell her to quit her job if she doesn't like dealing with people. I called back and another lady was willing to help me but the call went silent. She was a nice lady but as for having to drive an hour one way to pick up the trailer and dealing with Barbara I will try to avoid Uhaul as much as possible. This was a very bad experience and some very unprofessional peopleDAVID C.
Was not happy with uhaul at all. Will not use them again! Booked me farther away with a shorter truck and cost more fuel. I'll never rent anything from uhaul again. Very disappointing to take advantage of people.Brian H.
El cliente no dejó un comentario.Sheila K.
El cliente no dejó un comentario.JENNIFER R.
Work out the bugs in the remote check-in process.April L.
El cliente no dejó un comentario.LAWRENCEDANIEL B.
El cliente no dejó un comentario.JOSLYN W.
Very nice U-haul facility. Very cooperative staff. Just wish it wasn't 30 miles away. But c'est la vie in rural america.RANDALL V.
The first person that waited on us was terrible. Don't know his name but he had dark hair and a beard. He has zero customer service skills, was very unhelpful and rude. If it weren't for Autumn, we would have left.PATRICK M.
El cliente no dejó un comentario.Michael K. | Online Move In
El cliente no dejó un comentario.NICHOLAS S.
El cliente no dejó un comentario.NORMALYNN C.
Customer service was fantastic. Quick to get me on the road. Would definitely use again.ROBERT D.
El cliente no dejó un comentario.JARED S.
El cliente no dejó un comentario.WILLIAM H.
El cliente no dejó un comentario.Kathryn M.
El cliente no dejó un comentario.bill T.
The gentleman that worked there were very nice and very helpful. I found it very frustrating that when you call the main number you are on hold so long and the same messages play over and over and it's very annoying. When I drove away with the truck I thought it was broken it drove so rough. I tried to call to see if I was doing something wrong but I couldn't get through. It would take be nice if you could get through to talk to a human even after hours if they had someone on call for questions or problems that need immediate attention. I was very upset that my original time and location was changed. I know there is a notation of the possibility of that happening, However I had my movers schedule me in to help me. I would have rented a smaller truck if I had known at the time I placed my order. I had to go 30 minutes out of my way to bring the truck back. I would have appreciated being given the option to schedule something guaranteed. My nerves were badly shaken trying to rearrange everything. I would think you could come up with something better. I did not appreciate the emotional stress it caused me. So, once again people were nice but system were you change everything on a person when much time and effort was put in to planning stinks. I would want a guarantee this wouldn't happen if I were to move again. There must be a win-win somehow. Thank you Lynn A LavinLYNN L.
The staff was great and very friendlyARIEL R.
Craig was SO skilled, helpful, and kind! He saved us!Mary K D.
Matt was great!ASHER S.
El cliente no dejó un comentario.Lucas S.
El cliente no dejó un comentario.Robert S.
It is ridiculous the prices you charge. I rented a truck for 12 hours. Put 75 miles on it. I did bring it back with a quarter of a tank of gas less than what they had. $109.95 plus $27.33 for gas. A whopping grand total of $137.28. Definitely do not recommend for anything. I called and commented or complained if you would and the girl just gave me dead silence. Did not offer anything or any type of service to help me understand why they charge so much. Not even an apology. Thanks for nothing...Christine L.
El cliente no dejó un comentario.David G.
I've rented from here 3 times during the course of moving. Everyone at this location is always quick, friendly, and helpful. PerfectNICHOLE F.
The team at this location is awesome and if all uhaul locations was like this place it would rock the world.I like to thank them for going above and beyond to help it like I been knowing them for years.JIMMY J.
Excellent Customer Service, Very Helpful & Kindsharon h. | First Impressions
El cliente no dejó un comentario.Bryan B.
El cliente no dejó un comentario.Sally B. | Overall Experience
Apparently the reservation system coded my truck drop off at a location an hour north of where I rented a storage unit and was dropping the one way truck off . Craig at the facility brought it to my attention and said he would get the $17 fee waived. Nice customer service for an obvious scheduling software problem.Patricia S. | First Impressions
Roof leaked and got items wet.Marcus K.
El cliente no dejó un comentario.Zachary G. | Overall Experience
El cliente no dejó un comentario.Rick S.
El cliente no dejó un comentario.TAMMY G.
Nice job?Bradley M.
Definitely not happy with this experience. Will be calling corporate Uhaul in the morning.DOUGLAS F.
Manager sent out an inspector to inspect the vehicle, who accused me of getting in an accident. Manager was rude, confrontational, and disrespectful.MATTHEW H.
Everything went smoothly from start to finish with this equipment rental! Staff went above and beyond to ensure I had what I needed, and each one was pleasant and patient, despite the long, hard days they have been working!Carissa H.
The passenger door wouldn't open on my truck. I reserved a u-haul online for a location that had no ibaul rentals available when I showed up in person.Tyler B.
El cliente no dejó un comentario.KATHLEEN B. | Overall Experience
El cliente no dejó un comentario.Brian E. | Overall Experience
El cliente no dejó un comentario.DAVIDCARLTON H.
El cliente no dejó un comentario.christo[her H.
El cliente no dejó un comentario.Brian E.
Great staff!!! They make the difference!Todd P.
El cliente no dejó un comentario.JOHN W.
Very clean and secure, only suggestion we have is for the units on the upper level. The stairs make it a little more difficult to take your belongings up to your unit.Shelley K. | Online Move In
El cliente no dejó un comentario.Kelsey G.
El cliente no dejó un comentario.RENEE A.
El cliente no dejó un comentario.Barbara M. | Overall Experience
We thought Williamsport was a nice placeRANDY H.
Staff was great! Van was clean and in great condition.Susanna G.
El cliente no dejó un comentario.BRAD J.
El cliente no dejó un comentario.THOMAS B.
El cliente no dejó un comentario.Neiko J.
El cliente no dejó un comentario.DANIEL M.
El cliente no dejó un comentario.Lisa M. | First Impressions
El cliente no dejó un comentario.JAMES C.
El cliente no dejó un comentario.Dalton N.
Have a mobile app that actually works, the app does not work at all making it seem like the business was trying to get the $20 "convenience" fee for after hour drop offs.Alexander M.
El cliente no dejó un comentario.RAFAEL C.
Only location in the area to rent.Stephen W.
El cliente no dejó un comentario.Jason K.
El cliente no dejó un comentario.Niafisa D. | First Impressions
El cliente no dejó un comentario.Nichole P. | Overall Experience
Great, clean and secure storage. Only recommendation: my auto pay credit card was hacked and my uhaul bull was due the same time . A phone call would have been a great idea, instead a letter was sent snail mail to my emergency contact. So almost a week went by before I learned about this and feared my things would be in jeopardy. A phone call to me immediately would have allayed my fears. Otherwise, the facility and service folks were greatJoanne C. | Overall Experience
The guy that answered the phone was very polite and respectful. I would definitely recommend them to my friends.DEVIN C.
El cliente no dejó un comentario.Kaley L. | First Impressions
Nothing, good experience from pickup to drop off!!Kevin L.
El cliente no dejó un comentario.ERIC A. | First Impressions
El cliente no dejó un comentario.Sherry G.
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.Mark H.
Staff are friendly and very helpful. I was upgraded to a larger truck, without additional charges, when the truck I scheduled was not available.PATRICK G.
The customer service line to make a reservation is way too long. Over 45min to get a live person!MICHAELC P.
The challenges I faced was the big cracks in the hallway leading to our unit. The parking was not available, because of the u haul trucks. Over all the staff was very helpful and patient. I set off the alarms multiple times until I got the hang of it. I was very happy with the service and would recommend u haul to any one interested. ¡Gracias de nuevo!STEPHANIE S. | Overall Experience
El cliente no dejó un comentario.SHERRY W.
El cliente no dejó un comentario.JASONM S.
Everything greatKelley F.
El cliente no dejó un comentario.JEFFERY G.
El cliente no dejó un comentario.Ida Y. | Overall Experience
El cliente no dejó un comentario.CARA M.
El cliente no dejó un comentario.MICHAEL L.
Pay attention to customer and the equipment you install. Our uhaul trailer detached from our vehicle and the breaking system did not do ploy instead it blew apart! We were in great danger when this occurred!LISA K.
the only problem I had was trying to change the size truck i ordered on line. I thought I was changing my original order but instead I created another order. They straightened everything out when I picked it up but I thought the on line process would be easier.JOHN W.
El cliente no dejó un comentario.NICOLE H. | First Impressions
El cliente no dejó un comentario.Tammy L. | First Impressions
El cliente no dejó un comentario.Jessica B. | First Impressions
First time using UHaul storage in Williamsport . Facility is easy to access. Very clean and organized. I was able to set whole process up online including checkin for the unit which was very convenient .Siobhan M. | Online Move In
El cliente no dejó un comentario.KEVIN B.
Lower your pricesMelody D.
El cliente no dejó un comentario.Holly B. | Overall Experience
Even though I was late bringing my vehicle back here was so courteous and friendly and understanding I meant I meant all the time and quite often thank you for being so understanding U-HaulMargaret E.
Again the gentleman I spoke with was very friendly and professional. He also was quite helpful with some restaurant suggestions which I asked for.Robert T.
El cliente no dejó un comentario.Hanna C. | First Impressions
Great service by everyone and the gentleman handling returns today was great!ROBERT H.
App did not work or browser for mobile check in-not location faultCHRISTIE P.
El cliente no dejó un comentario.Seth L.
The process was pretty fast and finding the storage ro was efficient. I wish there were elevators.nichola p. | First Impressions
El cliente no dejó un comentario.Emily M.
El cliente no dejó un comentario.ADA W.
El cliente no dejó un comentario.erik e. | First Impressions
Tyler was great. Friendly and very helpful and efficient.GARY E.
El cliente no dejó un comentario.Randy W.
Friendly hometown peopleRandy W.
El cliente no dejó un comentario.Johann S. | Online Move In
El cliente no dejó un comentario.NICHOLAS P.
El cliente no dejó un comentario.Zachary W.
El cliente no dejó un comentario.WILLIAM C.
Great serviceHARRY H.
Absolutely nothing they were so patient and helped me with everything because well I don't know much lol they helped me get the right boxes gave me the best advice possible I am just over all impressedERIKA K.
El cliente no dejó un comentario.Ann M.
Some of the staff were not wearing a mask, after traveling long distances I felt I might have been putting them at risk, or them putting me at risk for my move. But other than that they were very helpful and really did a great job of assisting me with my rental.Christian M.
El cliente no dejó un comentario.Carrie K.
Back in January Someone left a cart on the 2nd floor near my unit... it was a Tuesday morning I was in about 8amish, There was no cart near my unit or on the second floor at that time so must of been someone after I had left. I just needed to grab something out of my unit I did not use a cart nor do I have the energy to drag a cart upstairs. I get home 10/11ish that morning. I see there's a voicemail on my phone. The office lady left me a nasty voicemail accusing me of leaving a cart upstairs near my unit. Called back as she was still nasty as I was explaining it wasn't me. I don't appreciate being accused of something I didn't do. I was gonna speak to the manager about this but never did. I'll go somewhere else for my storage needs next time.Jonathan M. | Overall Experience
El cliente no dejó un comentario.Sindja T. | Overall Experience
The worker on staff was very friendly and helpful.Faith C.
My experience with your facility has been very excellent!🙂😃carla S. | First Impressions
El cliente no dejó un comentario.LINDA R.
El cliente no dejó un comentario.Deborah G.
El cliente no dejó un comentario.KHADIJAH Y.
El cliente no dejó un comentario.DAVID S.
El cliente no dejó un comentario.PAUL G.
El cliente no dejó un comentario.Thomas B. | First Impressions
El cliente no dejó un comentario.TRICIA T. | First Impressions
El cliente no dejó un comentario.Beverly H. | Overall Experience
El cliente no dejó un comentario.Michael W. | Overall Experience
Check in and check out was greatLolita B. | Overall Experience
It should not cost extra to have 24 hour access to my belongings.Jennifer H. | First Impressions
El cliente no dejó un comentario.John H. | Online Move In
NingunoAndrew V. | Overall Experience
Staff friendly and helpful. Property clean and well maintained.Jessica D. | Overall Experience
The staff was amazing! This was my first time getting a unit and they walked me through the process and made me feel welcome.Harris B. | Online Move In
El cliente no dejó un comentario.Brendan O. | First Impressions
El cliente no dejó un comentario.Barbara C. | Overall Experience
Please give Matt O’Neil a raise. Thank you.deanne s. | Overall Experience
El cliente no dejó un comentario.David B. | Overall Experience
Was the best ever so many great team members you have working for you had I not moved to a different town I would have never left so amazing you’re managers and staff are phenomenal at the Williamsport store Colby, Tyler and their team are hands down the bestChristopher A. | Overall Experience
Everyone was always polite and helpful. Nice clean facility.Lynetta R. | Overall Experience
El cliente no dejó un comentario.BARBARA W. | First Impressions
El cliente no dejó un comentario.Kamisha L. | Online Move In
Excellent service, my property was all safe. I appreciate your business.Albania G. | Overall Experience
El cliente no dejó un comentario.LISA L. | Overall Experience
All the workers were helpful and welcoming.Mia W. | Overall Experience
This was not our preferred U-Haul storage facility, we were relocated about a half hour up the road the morning we were supposed to move in (Mill Hall, that's more their problem). The actual storage unit worked well. I did have issues moving out - there was only one employee working the counter, and when I left him with my access card, he didn't actually close my account. I got notification of incoming billing and had to call to close the account. This storage facility worked, but I'll avoid U-Haul due to service failures at every other step in my moving experience.Ryan M. | Overall Experience
Clean and safe!Jose L. | First Impressions
Thank was great with helping me with my problemsVictoria S. | Overall Experience
Keep up the professional work environment. Awesome job team!Amani M. | Overall Experience
El cliente no dejó un comentario.Christopher F. | First Impressions
Great staff; facility was clean and DRY. Bright building; easy truck parking. Could not have had a better experience storing our daughter's college apartment items than this. Thank you Tyler and your team.Susan B. | Overall Experience
El cliente no dejó un comentario.Carmen P. | First Impressions
Outstanding staff, I would like to highlight Tyler, who is very professional and a true asset to the U-Haul brand.David A. | Overall Experience
I used the storage unit for two years. At all times service was excellent. Thank you for providing a safe, well-cared for place to store my items. Everything was in the same condition as the day I placed them in the unit. Many thanks!Meta s. | Overall Experience
El cliente no dejó un comentario.LISA L. | First Impressions
The only reason we cancelled our storage unit was due to a move with more storage.Shawn W. | Overall Experience
El cliente no dejó un comentario.OLIVIA B. | Overall Experience
El cliente no dejó un comentario.Stephanie S. | Overall Experience
El cliente no dejó un comentario.Kenton M. | First Impressions
El cliente no dejó un comentario.ROBERT H. | Overall Experience
El cliente no dejó un comentario.Christie P. | Overall Experience
Thank you for the convenient carts and friendly staff!Johnathan C. | First Impressions
One thing i would like to point out...when I was at the facility to unload my storage unit over the weekend there was a customer there who had several helpers and they all parked their cars in the loading dock spaces so there were none available I had to park up along the main building and cart everything up the side walk This is not fair to other renters who need to use the docksDouglas S. | Overall Experience
I had a few questions when I got to the facility. The staff was professional, friendly and super helpful! The facility was so clean, I literally could (didn't) eat off the floor!Nancy S. | Online Move In
El cliente no dejó un comentario.Mike P. | Overall Experience
Thanks Tyler ❤️Jesse I. | Overall Experience
This place rocks! Tyler, the manager is so sweet and accommodating! He works very hard at is job in order to make sure the customer is happy. He goes above and beyond to be helpful. I highly recommend this place!Kimberly Ann S. | Overall Experience
El cliente no dejó un comentario.Jolee W. | First Impressions
excellent all around experienceJAMES F. | First Impressions
I really appreciate all the time took to help me with a smooth move out.Amy H. | Overall Experience
it was great dealing with the staff at uhaul in Williamsport. Very professionalMike P. | First Impressions
Personal were very helpfuldonald h. | First Impressions
Service was greatAmber C. | Overall Experience
The staff at the U-Haul was very friendly and professional. They tried their best to fulfill all of our needs and I would definitely recommend this facility to anyone looking to rent a storage unit.Dennis d. | Overall Experience
The storage facility was very clean and secure. The staff were very friendly and helpful with any questions I had. I would definitely use this facility again and highly recommend them.Joseph S. | Overall Experience
The short amount of time in which I used the storage unit until I was able to move the staff made it possible to feel safe and at home and for that Thank youStephen B. | Overall Experience
Good storage unitsTammy S. | Overall Experience
Staff was very friendly and the facility was cleanJoseph D. | Overall Experience
We had a situation where the storage unit above had some kind of stored in it. It leaked into our unit and ruined several articles, current staff not helpful, the insurance contact even less helpfulbill g. | Overall Experience
I paid $140.88 and then canceled my storage and "20" inch truck and I was only given $37.10 back of my money THEY ARE HORRIBLE customers have a right to their FULL AMOUNT OF REFUNDTanayah M. | Overall Experience
Great help from general manager ,Tyler. So very appreciated.joyce s. | First Impressions
The Williamsport location needs more car bays. When I was moving into AND out of the unit, I had to park off to the side and then carry my stuff up and down a set of steps to the loading dockAshley H. | Overall Experience
NingunoDante D. | Overall Experience
Very clean facility with a friendly and helpful staff.Kevin W. | Overall Experience
Tyler, the General Manager, was very accommodating with me in dealing with an unconventional situation. I only wish UHAUL made it easier to speak to the local store over the phone.Andrew S. | Overall Experience
The service was amazing very polite staff and helpful i would def use them again for my movimg need such a friendly and respectful staff and always willing to help when it neededChristina w. | First Impressions
You took money off of my credit card I was under the assumption is 24 hour access your manager does not answer his phone does not get hold of me I am I understand it’s the middle of the night I’m on aCharles M. | First Impressions
The General Manager helped us with the purchase of our storage unit and he was exceptional. The facility is wonderful too! Secure and clean.Russell C. | First Impressions
Hands down best customer service I've ever had to work with.Frederick R. | First Impressions
Very professional business... Keep up the great work staff.Amani M. | First Impressions
The employees were extremely helpful, however, I have an issue with the the online registration.Rosa O. | First Impressions
Approachable, friendly staff & great customer service; Clean and neat facility; I cannot remember the names of all the staff with whom I've spoken by phone and in person but everyone was helpful.john w. | First Impressions
They were friendly and helpful, making our move much easier.ashley b. | Reservación
Excellent customer serviceStephen H. | Reservación
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