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You should pro-rate the monthly fee if a customer moves out early. I understand this is not your policy, so this is not a dispute that needs resolution, just a disappointing revelation. 😕
Access to the storage unit was easy, facility was clean, and the staff was helpful. Difficult entry from eastbound Wilkinson that required a U turn with low visibility.
I myself was thoroughly satisfied with thier services, and the moving and storage Manager Ms. Christina was courteous, friendly and extremely helpful in more ways than one.
Even though it was the end of the day, the staff was very patient with me and took the time to make sure all was well.
Kaila and Christina were both friendly and very helpful. Would recommend them to anyone.
They are really good
While doing my paperwork, one employee instructed another employee that because of some repair, tenants would not be able to access their units for 3 days. This was disturbing. Perhaps should not have been discussed in front of a potential customer. 😳
The service was great and Nachele Maddison went above and beyond to give me the best help available and I plan to express this to all who i associate with thank you you all so much!
Excellent customer service!
Chris at the Wilkinson Blvd, Charlotte, NC location is super customer oriented. Chris made the whole process simple, quick, and easy. He was very thorough giving me all the details that I didn't even realize I needed to know. Thank you Chris it was a great pleasure working with you.
We found a storage unit that was cheaper down the road that had friendlier service.
Athough they have a couple pot holes that need to be addressed right before you get to the gate, I do like the easy access
Bbbbbbb
Great service both people and equipment
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I paid $100 a month for a climate controlled storage and most times that I went there...the air conditioning wasn't working.
good experience
Bad service. I've rented a parking space for a few months during which my car was damaged and I've received no support when I raised the issue with the staff.
The only reason I am not rating 5 stars is 24 hr access would be better with a code instead of a card that can be demagonotized or just stop working.
Told unit was ready with lock was inside. Got in after hours and it was locked. Had to wait for manager to drive in to unlock it. Then had to wait for manager to get a lock. Will never rent again.
Nice courteous people
Fast service and I was always able to get access to my storage unit with no issues. The best price in town, as well!
All of the staff at U-hall Wilkinson Blvd are great. especially Artie and Hailey.
Very efficient. Professional and nice Very knowledgeable.
Arty was extremely helpful
Good service
People friendly, and very helpful! Great location. Will use in my future move.
Didn’t get the storage unit
I rented a storage unit for a year. Staff always courteous & helpful.
Bad management, hours are not convenient, closes too early, rent is too high for space, and everything has a fee. Need to install gutters so rain does fall on my belongings when I open the doors. etc.
Great job ... everything was explained very well. Excellent job!!!!
great place for storage
The staff was great and very helpful
I have visited this particular facility on numerous occasions and the service is absolutely wonderful. Misty provided the utmost in professional customer service. Thank you!
Very good service.
Please consider providing a camera monitored dumpster for your patrons. I realize this could present problems, but it would go a long ways to assist those with small amounts of unwanted items.
I payed for a storage had a tow truck bring my car only to find out I could not store my car there after purchasing a storage for a car I had to pay 2towing fees they get a 0 not a 1star from me:(
I only left because I no longer need a storage unit. If my needs change, I’ll be back.
It would be nice if they had an air machine on their facilities so customers can get the proper air pressure in their tires for safety reasons while Towing their trailers...
Lisa was great to work with. She made things easy and was very accommodating.
