El cliente no dejó un comentario.ANTHONY B.
Customer Reviews for U-Haul Moving & Storage of Wilkinson Blvd
Charlotte, NC 28214
(W Of Sam Wilson Rd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Outstanding!!!!! Love this U Haul.Michael S.
What an exceptional experienceMICHAEL S.
The outstanding service that Cristina the store manager provided makes me and my family want to return again and again. Cristina greeted us with a smile and was super friendly. The store was pack and she was working alone but made sure that everyone was well taken care of in a timely manner. One Suggestion: This store does need more staff as every time i am there. I looks like Cristina is the only one working. I work in management and I would hire a manager like her. She is the exceptional employee and a great face for the U Haul brand.michael S.
I have to say this is the best place to get the customer service you need the manager goes above and beyond to make sure you have what you need and is super friendly. I will not go anywhere else.michael S.
Cristina the store manager was very helpful and very friendly. I will keep coming back to this Uhual every time because of the great customer service.MICHAEL S.
The staff there seemed completely uninterested in helping to get me on the road in the UHAUL truck. They both moved extremely slow physically & mentally. I even asked them to speed up because I was in a hurry to meet the movers & nothing changed. The girl behind the desk kind of rolled her eyes. There was absolutely NO sense of urgency whatsoever. I have rented from UHaul many times & am thankful that I don't ever have to go to that location again.AMY W.
El cliente no dejó un comentario.DAVID N.
Lower costsFRANCES L.
Folks at the Wilderson U Haul were wonderful, informative, helpful, and professional. They were GREAT. No improvement needed.REBECCA M.
Uhaul the company did not follow through on my reservation and when I arrived at my intended location there was not a truck available The agent at that location was not helpful to find a truck. I had to work it out myself. The Wilkinson Blvd was helpful but I had already done the work to find the truck at this location. Uhaul the company needs to get there act together.RICH D.
El cliente no dejó un comentario.John B. | First Impressions
El cliente no dejó un comentario.jason D.
El cliente no dejó un comentario.BROCK R.
Everyone at this facility was friendly and courtesy, the manager when out her way to make sure I had a storage room. I was well taken care of. Thanks for your serviceGERMAINE P. | Overall Experience
The staff was very friendly and helpful.JAMES W.
El cliente no dejó un comentario.COREY D.
El cliente no dejó un comentario.KATHLEEN L.
Super great Job by Christina K. and staff! You guys rock.Anthony J. | First Impressions
El cliente no dejó un comentario.TOREESE DENIRO H.
When I arrived at my scheduled time, the keys were not where they were supposed to be. Also, the app didn't work properly, had to use the website. After the check in process was done, it was smooth sailing. Just frustrating to have wasted time in the beginning since the truck wasn't ready and had to hunt down the keys.Corey H.
Called & rented a van they had it ready when I got there, only took like 10 minutes to complete the whole process. Staff was super friendly. I would definitely recommend this location.CYNTHIA K.
El cliente no dejó un comentario.Walt G. | Overall Experience
El cliente no dejó un comentario.BRIDGET H.
Friendly and helpfulTHOMAS C.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.STAFFORD S.
El cliente no dejó un comentario.Nathan J. | Overall Experience
El cliente no dejó un comentario.TAVON A.
El cliente no dejó un comentario.Jeff V.
El cliente no dejó un comentario.azja N.
Three things about my experience and interaction: 1. Great customer service 2. Extremely professional 3. Knowledgeable on all products and services (I bought the damage waiver!)PARRON B.
El cliente no dejó un comentario.Anthony S.
Great staffâ€”friendly, helpful, and professional!GEORGE S.
El cliente no dejó un comentario.RICHARD W.
The truck caught on fire terrible customer service I would never rent from uhaul again almost diedDavid S.
My last two rentals (within 10 days of each other) were very disappointing. On my first rental, the cargo van was unusable because it was so dirty and smelly. On the second rental of a 15' truck, there was food left on the floor from a previous rental and the windshield was so dirty on the inside, I couldn't see. I had to clean the windshield before my trip. I will never use UHaul again because of this lack of attention. Also, my second rental truck had almost zero gas from the previous user. I had to search for gas during a fuel shortage before I could even load the truck. The staff and management at this location were complete uncaring and unwilling to make the conditions any better. Very, very poor experiences!ERIC D.
El cliente no dejó un comentario.Jonah S. | Overall Experience
El cliente no dejó un comentario.Mona V.
My unit flooded and ruined over $5000 worth of my things. Management told me to file an insurance claim 12/30/2019. A year and a half later on 4/30/2021I was evicted for filing that insurance claim, after being there for 7 yrs. The manager christina Keaton and her husband are thrives, and are compulsive lairs and the manager herself has no business being a manager due to being unqualified,dishonesty and very poor work ethics as a person much less a manager.JAMES W. | Overall Experience
easy to drive thru with a truck.ORLANDO G. | First Impressions
smooth return process, friendly personnelJohn M.
El cliente no dejó un comentario.Valient S.
Sideview passenger side mirror loose and kept moving while driving and couldn't see while driving. Got charged for Fuel even though I filled up before taking back. No way I used 5 gallons of fuel for the amount of mileage I drove I don't think. 2 gals I filled and got charged for 3 gals. Think I got charged a late fee for $20 for returning after hours was never told I would be charged this fee.ZACHARY S.
El cliente no dejó un comentario.Andrew B.
Christina has a great team that is ready to make this easy for people who don’t do this on a regular basis.Nathan J. | First Impressions
Outstanding customer service, thank you very much!STEFAN G.
El cliente no dejó un comentario.MAURO C.
El cliente no dejó un comentario.jeffery S.
The manager was very accommodating as I had to adjust my reservation and she made sure I was taken care of, Great customer service! Also the young lady that was working with her that evening did a great job quickly getting my trailer connected and getting me on my way. Both ladies had exemplary customer service!HYACINTH P.
El cliente no dejó un comentario.DANA M.
El cliente no dejó un comentario.DOUGLAS G.
El cliente no dejó un comentario.Randolph G.
You have excellent customer service everyone was very helpful and eager to assist. Keep up the good workCAROLYN H.
El cliente no dejó un comentario.RANDY G.
One thing to fix. My card didn't work and when I came the first time, it took 30 minutes for me to finally get bk to my storage. I tried to use the pin but that didn't work. When I came back this week, I was assured the pin would work but it didn't. I had to turn around and go bk to the office to get someone to let me in. Then I had to wait again for someone to let me out. Everything else, including the helpfulness of the staff, was excellent. But the gate was aggravating.Mark G. | Overall Experience
El cliente no dejó un comentario.ROBERT C.
Was overcharged and still haven't received call back from managerJERRICKA M.
El cliente no dejó un comentario.Christina L.
Very easy reservation, pickup, and return!Steve K.
Only location with motorcycle trailer in my area so it was inconvenient for me, my only complaint.Paul K.
Staff very helpful. Vehicle was really nice.George S.
El cliente no dejó un comentario.Kendal K. | First Impressions
Check the maintenance on the vehicleDEATRA T.
This location and truck were fine. The process of renting however was horrible. Booked and paid on a Monday, they dont actually try to coordinate anything til 2 days prior to move so they made my arrangements on Thursday. Didnt have a truck in the area, didn't bother trying to get a truck to the area, changed my pick up location but never contacted me to notify me of the change. The new location was an hour and 10 minutes away, so adding 2h20min round trip to my already 5.5hr drive. Customer service acted like this was no issue and the best they could do. I was not pleased. Had to spend an hour and half on the phone the evening before the move speaking to 4 different people, finally speaking to a supervisor, to get them to work with me and locate a truck closer. Supervisor was able to make it happen. Still will use different rental company next time.Gary T.
El cliente no dejó un comentario.GREGORY J.
El cliente no dejó un comentario.Brandon D.
Better Customer Service, it was as if the workers couldn't do anything and had the managers do everything.KHAMLA V.
El cliente no dejó un comentario.Joyce T.
El cliente no dejó un comentario.andrew B.
El cliente no dejó un comentario.William L. | First Impressions
The general manager was incredibly helpful and friendly.CLINT W. | First Impressions
El cliente no dejó un comentario.Patricia R.
If you're coming from the other side of the road you end up waiting for 150 Amazon vans to pass before you can make a Uturn to get into the facility. That's not an exaggeration, it is an endless stream, and any time a van isn't pulling out some other car fills that single gap. It took almost 10 minutes to turn around and there's no direct left turn into the facility because of a median.David S.
In store receptionist adviced me if I brought vehicle back by an earlier than expected time, there would be a credit. False information, I spoke with her manager, even called u-haul with my experience and received a $10 voucher for the next time. Expires in 2 yes. Company did not follow through on original promise of reduced cost.Brenda E.
Great place to store.KATHRYN P. | Overall Experience
El cliente no dejó un comentario.david W.
El cliente no dejó un comentario.William L.
Difficult time with online rental of equipment going from point A to B which will initially calc mileage correctly but when selecting alternative drop off location recommended by U-haul at a savings, mileage allotment drops to point A to drop off point (which in my case was in another state and closer to point A). Without the outstanding help of your Station Manager on-duty ( I believe first name Kristiana) I would have gone with another carrier. I have used U-haul for a number of trans US moves in my career but the recent equipment substitution rate is approaching Bate and switch.KURT S.
El cliente no dejó un comentario.Katari M. | Overall Experience
El cliente no dejó un comentario.WILLIAM C. | Overall Experience
No comments at this timerobert C.
El cliente no dejó un comentario.Joseph S.
El cliente no dejó un comentario.Mike F.
El cliente no dejó un comentario.Shawn S.
El cliente no dejó un comentario.Thomas P.
Needs more staffMichael S.
El cliente no dejó un comentario.Kwali G.
I returned before closing but place was already closed. Had problem with mobile return web site.Jeffrey B.
Treat people the same way that I was treated.great and like I matter!Robert T.
El cliente no dejó un comentario.Jack L.
El cliente no dejó un comentario.jeffrey S.
Nothing requires improvement.Michael E.
El cliente no dejó un comentario.WILLIAM P.
Best customer service I have ever received from a Uhaul. This location isn't the closest to me, but I think it may be worth it to go again.DALLIN W.
Back of moving truck had water in back corner. Seal around passenger side door was loose and caused a whistling sound. Not enough staff for a Saturday morning. The staff present were very nice.Elizabeth P.
El cliente no dejó un comentario.Suzanne G.
El cliente no dejó un comentario.Joseph H.
El cliente no dejó un comentario.MINDY JO G.
El cliente no dejó un comentario.Norris P.
Got charged for 2 gallons of gas, right after I had already filled it up to it's previous level.Rankin H.
El cliente no dejó un comentario.RICHARD P.
The person at desk was great I was not sparking on all eight and she still was extremely patient witty intelligent and I have to add very easy on the eyes!! It makes all the difference.DANIEL H. | First Impressions
El cliente no dejó un comentario.EBONY F.
Well, first - I rented furniture pads, which I never received. Second - they were clearly disorganized and there were issues knowing if trucks were checked in and clean. She did clean and sanitize my drivers seat, but nothing else.TRACY L.
El cliente no dejó un comentario.Ronald P.
El cliente no dejó un comentario.simone M.
Great and friendly staffGregory J.
El cliente no dejó un comentario.RONALD P.
Summer did an excellent job of setting me up with my rental and made the experience fast and easy.JOHN N.
El cliente no dejó un comentario.DAVID S.
Everything was great couldn't do nothing to improveDennis H.
The pick up location was changed from 7:30 am to 1:00 pm. After loading the truck and returning back for auto transport it was issue with the auto transport equipment. The GM wasn't concerned about the fact we were traveling out of town and thanks to Mr. Leonard who work on the issue for 40 minutes, instead of unloading the truck for another truck. NO Discount for over inconvenience. The GM was concerned about talking on the phone. Unsatisfactory.Estell G.
Excellent customer service and a clean vehicle it was a smooth transitionRONETTE W.
El cliente no dejó un comentario.Erica P.
We have been paying for a parking spot for our camper in this facility for almost a year. Majority of the time there was never any parking spots for us. There was always trailers blocking the pathways. Once We couldn't get by it safely not back up so the camper hit the building and took the awning off costing us $2000. Management was rude and did not care. Someone also stole the battery off the camper. This past Saturday was the last straw. We tried to pull in the parking lot and there was uhaul trailers and trucks blocking the road again. Couldn't turn down one road because someone is running a garage out of their storage unit and had the road blocked. So we had to figure out how to back up without ruining our camper again. These people are overselling parking. It's rediculous!!April H. | Overall Experience
El cliente no dejó un comentario.Linda R. | First Impressions
El cliente no dejó un comentario.cheryl c. | Overall Experience
El cliente no dejó un comentario.RANDALL C. | First Impressions
El cliente no dejó un comentario.KEVIN C. | Overall Experience
You should pro-rate the monthly fee if a customer moves out early. I understand this is not your policy, so this is not a dispute that needs resolution, just a disappointing revelation. Emily P. | Overall Experience
Access to the storage unit was easy, facility was clean, and the staff was helpful. Difficult entry from eastbound Wilkinson that required a U turn with low visibility.Steve K. | Overall Experience
El cliente no dejó un comentario.Michael d. | First Impressions
I myself was thoroughly satisfied with thier services, and the moving and storage Manager Ms. Christina was courteous, friendly and extremely helpful in more ways than one.CHERYL M. | Overall Experience
El cliente no dejó un comentario.Dominique L. | Overall Experience
Even though it was the end of the day, the staff was very patient with me and took the time to make sure all was well.Velma T. | First Impressions
Kaila and Christina were both friendly and very helpful. Would recommend them to anyone.Robert C. | First Impressions
El cliente no dejó un comentario.KATHRYN P. | First Impressions
El cliente no dejó un comentario.Tony A. | Overall Experience
El cliente no dejó un comentario.JAMES W. | First Impressions
El cliente no dejó un comentario.Gene C. | Overall Experience
El cliente no dejó un comentario.joshua f. | Overall Experience
They are really goodDon M. | First Impressions
While doing my paperwork, one employee instructed another employee that because of some repair, tenants would not be able to access their units for 3 days. This was disturbing. Perhaps should not have been discussed in front of a potential customer. Catherine M. | First Impressions
El cliente no dejó un comentario.Christine C. | Overall Experience
The service was great and Nachele Maddison went above and beyond to give me the best help available and I plan to express this to all who i associate with thank you you all so much!marybeth e. | First Impressions
El cliente no dejó un comentario.Lizbeth P. | Overall Experience
El cliente no dejó un comentario.Gene C. | First Impressions
El cliente no dejó un comentario.Alison B. | First Impressions
Excellent customer service!Stephanie H. | First Impressions
El cliente no dejó un comentario.BRUCE D. | Overall Experience
Chris at the Wilkinson Blvd, Charlotte, NC location is super customer oriented. Chris made the whole process simple, quick, and easy. He was very thorough giving me all the details that I didn't even realize I needed to know. Thank you Chris it was a great pleasure working with you.Ginny S. | First Impressions
El cliente no dejó un comentario.Chabli S. | First Impressions
El cliente no dejó un comentario.James W. | Overall Experience
El cliente no dejó un comentario.BRUCE D. | First Impressions
We found a storage unit that was cheaper down the road that had friendlier service.Robert W. | Overall Experience
Athough they have a couple pot holes that need to be addressed right before you get to the gate, I do like the easy accessMargaret C. | Overall Experience
BbbbbbbHENRY C. | Overall Experience
Great service both people and equipmentAllen R. | First Impressions
.Richard B. | Overall Experience
I paid $100 a month for a climate controlled storage and most times that I went there...the air conditioning wasn't working.Devon K. | Overall Experience
good experienceBarry C. | First Impressions
Bad service. I've rented a parking space for a few months during which my car was damaged and I've received no support when I raised the issue with the staff.samuel b. | Overall Experience
The only reason I am not rating 5 stars is 24 hr access would be better with a code instead of a card that can be demagonotized or just stop working.Kevin E. | Overall Experience
Told unit was ready with lock was inside. Got in after hours and it was locked. Had to wait for manager to drive in to unlock it. Then had to wait for manager to get a lock. Will never rent again.David G. | First Impressions
Nice courteous peopleSteven L. | First Impressions
Fast service and I was always able to get access to my storage unit with no issues. The best price in town, as well!Amanda K. | Overall Experience
All of the staff at U-hall Wilkinson Blvd are great. especially Artie and Hailey.Edward R. | Overall Experience
Very efficient. Professional and nice Very knowledgeable.CAROLYN T. | First Impressions
Arty was extremely helpfuljohn f. | Overall Experience
Good servicelaramime e. | Overall Experience
People friendly, and very helpful! Great location. Will use in my future move.sinque s. | Overall Experience
Didn’t get the storage unitMYRA P. | Reservación
I rented a storage unit for a year. Staff always courteous & helpful.Kimberly G. | Overall Experience
Great job ... everything was explained very well. Excellent job!!!!DONNA M. | Reservación
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
We have the largest selection in the industry!