Customer Reviews for U-Haul Moving & Storage of Wickenburg

1,053 reviews

2820 Scenic Loop Rd   Wickenburg, AZ 85390

(928) 415-4746

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(928) 415-4746

2820 Scenic Loop Rd
Wickenburg, AZ 85390

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Heather W 
Rating:
3.0

Customer did not leave a comment.

Elaine W 
Rating:
5.0

Secure and clean. A/C great for books and prints. Helpful staff. Lots of supplies in store. Grrat resource.

Sheryl H  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Kurt F 
Rating:
4.0

Customer did not leave a comment.

randy s 
Rating:
5.0

Customer service was fantastic 👏

Lawrence R 
Rating:
5.0

They overcharged me for six months last year, they are in the process of reimbursing or credit for next year.

ANDY H  |  Overall Experience 
Rating:
5.0

This a top notch, well-run location!! Easy access, nice amenities, and helpful associates. Highly recommend!!

Lori D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Margarie W 
Rating:
5.0

Customer did not leave a comment.

scott b  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dustin D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joel S 
Rating:
5.0

Maybe some "glitches" with the keypad, other than that, everything has been spot on👍

Crystal R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janie R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer M  |  Online Move In 
Rating:
5.0

Matthew and Wayne provide great customer service, they are knowledgeable, professional, courteous, and kind. The facility itself was always clean and the bathrooms well stocked. I appreciate that they allow customers to leave boxes and such for others to use; a very pleasant surprise. I would wholeheartedly recommend this store and intend to conduct all of my future moving/storage transactions there. Thank you, Matt and your team!

GEORGE C  |  Overall Experience 
Rating:
5.0

This place is great! Beautiful facility. So very clean and I love that each unit has security codes. I’ve already recommended this storage facility to others. Thanks!

JUDY B  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Hayley U  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara M  |  Overall Experience 
Rating:
5.0

I believe I spoke to a manger and he was excellent even helped me out with the pricing and made the experience very easy in and out

JAMES C 
Rating:
5.0

Customer did not leave a comment.

Dana A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lance J 
Rating:
5.0

Customer did not leave a comment.

kimberly b  |  Overall Experience 
Rating:
4.0

The app for after hours drop off was so hard to use that I called customer service and she couldn't help with the app we j7st used the regular website

Jason H 
Rating:
4.0

Customer did not leave a comment.

Alisha A  |  Overall Experience 
Rating:
5.0

Always stellar service and vehicles. Always a pleasure to rent from this location!

Michael C 
Rating:
5.0

The man who helped me was great. Friendly explained everything helped me get the rv spot I wanted.

Elizabeth P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey O 
Rating:
5.0

It was a great experience I’m sad I no longer need it. 🤗 The people where so friendly

Ruth D  |  Overall Experience 
Rating:
5.0

Always a simple and excellent process. Staff is terrific!

Michael C 
Rating:
5.0

Customer did not leave a comment.

Ryan D 
Rating:
5.0

The people very friendly very professional and help me in every way they could I go back there and have this is my second time back there I'll go back again when I need

walter b 
Rating:
5.0

Customer did not leave a comment.

HAROLD T 
Rating:
5.0

Customer did not leave a comment.

darrell h  |  Overall Experience 
Rating:
5.0

Matt was a big help

Steve J  |  First Impressions 
Rating:
5.0

Cleanest and most efficient storage facility I have encountered.

nancy h  |  Overall Experience 
Rating:
5.0

We moved and down sized to Wickenburg from New Hampshire ,but as we found out we didn't down size enough, This facility was close modern and clean,and very accommodating for sizes and prices.

Richard W  |  First Impressions 
Rating:
5.0

N/A

Michael C 
Rating:
3.0

The parking lot in the covered RV storage is awful. Constant dust. When it rains, ruts form that are crazy deep and rarely get repaired.

Dennis L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Val J  |  First Impressions 
Rating:
5.0

Everything I come in the people are amazing!

Sarah C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rick R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl H  |  Overall Experience 
Rating:
5.0

Process was quick and easy

Thomas S 
Rating:
5.0

They were super helpful and accommodating.

Nancy M 
Rating:
5.0

Customer did not leave a comment.

Ronald G 
Rating:
5.0

Matt, the assistant manager, was so helpful.

Barbara R 
Rating:
5.0

Customer did not leave a comment.

Renee S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald L 
Rating:
5.0

Mat and his crew went to great measures to assure that I had the trucks that I needed when I needed them. The service is personal and friendly and also very professional a pleasure to work with.

Ron H 
Rating:
5.0

Customer did not leave a comment.

Briana D  |  Overall Experience 
Rating:
1.0

Overall ok but I was 60 miles from U-Haul on check out day at 8:40o m. Asked if I could pick up in the morning without additional charge or charge for one day. She said no! It would be a the entire month. No grace period. I even took the trailer out to river a week and you don’t credit me for that. I call that not customer service. The actual person was not in wickenburg that I spoke to. It was corporate.

Ben T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robb V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steve h  |  First Impressions 
Rating:
4.0

They were able to obtain a replacement truck..

Jon J 
Rating:
4.0

Customer did not leave a comment.

Diane H 
Rating:
4.0

Customer did not leave a comment.

kristy l  |  Overall Experience 
Rating:
1.0

I contacted customer service numerous times before dropping off the trailer that it was okay to drop it off at the scenic loop address in wickenberg. My app shows the wickenberg address. And I called uhaul customer support and spoke with multiple people who apparently cannot do their jobs. Because I am getting charged a $327 wrong drop off fee. When I clearly was able to drop it off at that location.

Jordan S 
Rating:
5.0

My experience storing the RV at Wickenburg U Haul was amazing. The people were great to deal with on every contact we had- Mike Mitchell

MIKE M  |  Overall Experience 
Rating:
5.0

It worked out well. Thank you.

Jon J  |  Overall Experience 
Rating:
5.0

Get your remotes for the gates fixed ASAP. One of your associates said they have been down since the first of the year

Edward G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sydney W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane B 
Rating:
5.0

Customer did not leave a comment.

tom w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen b  |  Overall Experience 
Rating:
5.0

Matthew was amazing and a great customer service rep. Best service that I have had in a while.

Ginny K 
Rating:
5.0

Great place with great folks.

Gregory K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charlene s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rick R  |  First Impressions 
Rating:
5.0

Great staff, very helpful!!

thomas d 
Rating:
5.0

Brandi went above and beyond upon return of equipment, made everything smooth and enjoyable. I highly recommend Brandi for anyone wo goes to the Wickenburg location

Donald C 
Rating:
5.0

Customer did not leave a comment.

Ron L  |  Overall Experience 
Rating:
5.0

Be sure the tires are in good shape . We have had 5 flat tires in the last 12 years that we have been using Uhaul . One going and one coming home this year!!!! That is not acceptable!!

JAKE B 
Rating:
5.0

Customer did not leave a comment.

Edward D  |  Overall Experience 
Rating:
5.0

Everyone I dealt with was incredibly helpful and willing to fix any issue that may have come up along the way. Great storage facility!

erin a  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

HUNTER G 
Rating:
5.0

Customer did not leave a comment.

KRISTIE M 
Rating:
5.0

Customer did not leave a comment.

Tony D 
Rating:
4.0

I responded with “no” to clean and well maintained because after approximately 10 hours of driving, the bearings seized up causing one of the tires to blow. Now I don’t know if that’s a preventable problem or if that’s just how you know the bearings have went bad. Customer Service was amazing as was the tow truck driver/repairman’s work!!

BRENDA M 
Rating:
5.0

Customer did not leave a comment.

Eric O 
Rating:
5.0

I had a very good experience from start to finish!

Byron W 
Rating:
4.0

Just pricey, for the size.

Staci K  |  Overall Experience 
Rating:
5.0

Mathew is a great guy and good at his job.

Cynthia H 
Rating:
5.0

Nothing you have great people working there...very happy

DON W 
Rating:
5.0

Had what I needed to get my truck towed in a pinch

Nathan C 
Rating:
5.0

Worked with Scott and he was fantastic. Very knowledgeable and very helpful. It's always nice to work with someone who makes you feel like they enjoy their job and is willing to help in anyway they can.

Jeff D  |  First Impressions 
Rating:
5.0

Both Matthews we're great .very helpful super nice young men .we would use this place again.thank you guys very much

DON W  |  Overall Experience 
Rating:
5.0

Nothing

JIM M 
Rating:
5.0

Customer did not leave a comment.

ron u  |  Overall Experience 
Rating:
5.0

Rent a storage unit and always appreciate the friendly, competent service.

debra m 
Rating:
5.0

Customer did not leave a comment.

Cynthia H 
Rating:
5.0

Very friendly competent people.

David L 
Rating:
5.0

The entire process was seamless. The staff from renting to turning was great. The truck ran wonderful.

marie l 
Rating:
5.0

I had a very good experience, i rented online my trailer, and once on-site realized by talking to the agent that i had the wrong one. No problem, i was suggested with the right equipment and easy change. Thank you for making this renting pleasant.

MARTIN D 
Rating:
5.0

Customer did not leave a comment.

ROGER C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darryl H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald U 
Rating:
3.0

Having the security gate not responding to the remote for a couple of months was very inconvenient

joe b  |  Overall Experience 
Rating:
4.0

did good work

ALAN G 
Rating:
5.0

Well I will be moving in a week from now

Karen M  |  Online Move In 
Rating:
5.0

Matthew McNabb was great very helpful.super nice young man

DON W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

scott d  |  First Impressions 
Rating:
5.0

Nice people that work there nice place

Kimberly J  |  Online Move In 
Rating:
5.0

Never any issues. Will use storage here in the future if need be

John C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bill h  |  Overall Experience 
Rating:
5.0

the people here are always great to work with.

Dave Z 
Rating:
5.0

Mr. Mcnabb and team's (Martha) service and support we 20 out of 10!!! Thanks for you help in getting us settled in...

Ronald A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly D  |  Overall Experience 
Rating:
5.0

Marie was new but did a great job. Only small issue was mileage was incorrect on contract. This was corrected upon return of yruck

Vickie W 
Rating:
5.0

Customer did not leave a comment.

THOMAS F 
Rating:
5.0

This facility is very nice. The employees are so helpful and kind. I very much appreciate all they did to make this move easier for me.They had lots of carts, even mattress carts, which were immensely helpful to us for getting the job done quicker. Yes I would highly recommend this facility to anyone.

Tamra S  |  First Impressions 
Rating:
5.0

Was able to accommodate our needs

John G  |  First Impressions 
Rating:
5.0

Great gob Matthew McNabb and staff 👍

Lopez R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

AMANDA S  |  Overall Experience 
Rating:
5.0

Mathew made it very easy to sign up, very informative and knowledgeable. Have recommended UHaul to friends, who will be moving their rv into the rv storage

Rick V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gary C  |  Overall Experience 
Rating:
5.0

Staff was very helpful and knowledgeable. Great Experience!

JANET B  |  Overall Experience 
Rating:
5.0

Matthew was excellent great help explained everything, equipment was in great working order, the store was exceptionally clean and laid out nicely. We could find everything we needed. We will use this facility again! :-)

Michael M 
Rating:
5.0

Customer did not leave a comment.

Dan M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAYLA D 
Rating:
5.0

Customer did not leave a comment.

Shelby L 
Rating:
5.0

Customer did not leave a comment.

David S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Greg M  |  Overall Experience 
Rating:
4.0

The phone check did not work twice! Had to call at 6am. Really stressful.

SERENITY R 
Rating:
5.0

Customer did not leave a comment.

carl d 
Rating:
5.0

Customer did not leave a comment.

Steve C  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Christopher K 
Rating:
5.0

Very helpful staff. And very knowledgeable

kenneth m 
Rating:
5.0

Brandi or Brenda was super to work with. Thankyou

Dave Z  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randy P  |  Overall Experience 
Rating:
4.0

This was a very helpful place. one of the desk persons drew a perfect map of directions to the auto shop I had to go to get my car. Without that, I would have been lost in that town. thankful!

Richard G 
Rating:
5.0

Customer did not leave a comment.

John F 
Rating:
5.0

AWSOME GROUP OF PEOPLE.... A 10 STAR OUT OF 5

Mark P 
Rating:
5.0

Customer did not leave a comment.

Johnny F 
Rating:
4.0

Matt and Brandi make customer service a priority. They were both knowledgeable, experienced, professional, and courteous. Went above and beyond to make you feel like the only customer in the office. Thank you.

Celeste C 
Rating:
5.0

Customer did not leave a comment.

Daniel T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES B 
Rating:
5.0

Absolutely no improvement necessary. The fine folks at this location are simply "Second to None!!!" Thank for all of your assistance.

Michael C 
Rating:
5.0

Have the fee’s all added in at one time.

thomas d 
Rating:
5.0

Want to Thank the Staff of the Wickenburg Office for outstanding customer service. The team there was fantastic in supporting me in relocating to Wickenburg. I have moved 7 times in the last 40 years and by far this was the most efficient and STESS FREE move I have ever had. Can not THANKS the wonderful people in the office! You Rock!!!

Ronald A 
Rating:
5.0

Customer did not leave a comment.

Dan F 
Rating:
5.0

Customer did not leave a comment.

Jesse M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin A 
Rating:
5.0

Daniel & Kevin were outstanding! Excellent customer service! I look forward to doing business with Uhaul again! Brian Moore, uhaul customer

Brian M  |  First Impressions 
Rating:
5.0

Always satisfied with U-Haul.

JEFF D 
Rating:
5.0

Customer did not leave a comment.

Thomas M 
Rating:
5.0

excellent people - very helpful on changing dropoff location and no extra costs. Great experience!!

Glen B 
Rating:
5.0

Convenient for sure and always friendly!

kristi M 
Rating:
5.0

Customer did not leave a comment.

Gregory P 
Rating:
3.0

The location is way north of Wickenburg and there are traffic circles from hell that are very confusing. There’s roadwork in the area. Maybe when it’s completed it will be better.

Peggy M 
Rating:
5.0

Customer did not leave a comment.

Ben T  |  Overall Experience 
Rating:
5.0

Everyone at the facility always said hello and goodbye whenever I crossed paths with them. Always clean at the facility.

Kirk C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rick e  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela O 
Rating:
5.0

Awesome... Kevin is the best

WILLLIAM B 
Rating:
5.0

Customer did not leave a comment.

Robert P 
Rating:
5.0

Everyone was great from the rental to the return.

Cheryl S 
Rating:
5.0

Employees were helpful every time I had any questions. Wonderful experience

Scott B  |  Overall Experience 
Rating:
5.0

There was excellent service at this location. We did have to drive an hour and a half to this location because it was the only location to get an auto transport. U-Haul should have more auto transport available in our opinion.

IRA T 
Rating:
5.0

Customer did not leave a comment.

ALVIN E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Val J  |  Overall Experience 
Rating:
5.0

Matthew was great! Quick , efficient, courteous…

Randy J 
Rating:
5.0

Great facility, awesome and kind staff. Will use again.

Dakota T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel M  |  First Impressions 
Rating:
4.0

Would be nice if when closing our account it was pro rated

Heather F  |  Overall Experience 
Rating:
5.0

Friendly and very helpful.

Karen S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joel d 
Rating:
5.0

Customer did not leave a comment.

Leslie H  |  Overall Experience 
Rating:
5.0

Very well kept lot. Employee was out to receive the rental trailer by the time I parked my truck and the trailer.

Jon K 
Rating:
5.0

Customer did not leave a comment.

Gregory K  |  Overall Experience 
Rating:
5.0

They took care of us right away

JAKE B 
Rating:
5.0

great customer service.

charles p 
Rating:
5.0

My entire move was done via U-Haul. It was flawless. Scheduling, pods, delivery, storage. Everything went off like clockwork.

Laureen C  |  Overall Experience 
Rating:
5.0

The equipment was clean, my only concern was that when i tilted the steering wheel and started to drive the key dropped from the ignition after awhile, although it didn't stop for me to drive. I had to stop and tilt the steering back to its original position to be able to enter the key back. As long as I left the steering at the upper position, the truck performed well. I did advise the agent when I brought the truck back, and he took my concern in-hands, I am pretty sure he will take care of it. Else everything was good.

MARTIN D 
Rating:
3.0

Customer did not leave a comment.

Les N 
Rating:
5.0

Thanks Wickenburg team.

WILLIAM H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hugo V  |  First Impressions 
Rating:
5.0

I can't believe such a nice facility is right next door to our winter home! Everyone one there is so nice and very helpful.

Gregory P  |  Online Move In 
Rating:
5.0

This Wickenburg uHaul site is awesome, as are the people helping us! Thank you!!!

Kenneth S 
Rating:
5.0

The staff was always friendly and helpful when needed. I would definitely use again. I used one closer to me in Anthem Az, and they were not as helpful or friendly when needed.

ken b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIAN C 
Rating:
5.0

A team of talented staff greeted us and helped me dismount my vice and took control of the trailer. These guys at Wicky really are courteous, responsible, and friendly!

Kenneth S 
Rating:
5.0

Great

Harry F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIM C 
Rating:
5.0

very helpful staff, well organized. very clean location due to road construction need to put temporary directions on website, driving apps take you to the wrong place & send you in circles

Darell S 
Rating:
5.0

Very friendly and professional staff

Eddy Q 
Rating:
5.0

VERY PROFESSIONAL; TURNING IN THE 15 FOOT TRUCK WAS HANDLED EXPERTLY. A PROBLEM I HAD HAD WITH ITEMS SHIPPED TO THE WRONG ADDRESS WERE SOLVED IMMEDIATELY AND TO OUR SATISFACTION. A GENUINE PLEASURE TO FIND SUCH PEOPLE.

John K 
Rating:
5.0

Great location, many rental options here and great service.

Robert D 
Rating:
5.0

Staff is great, upbeat and very entertaining. Power to unit kept batteries charged and space was easy to negotiate. I would recommend for RV storage any day!

Michael V  |  Overall Experience 
Rating:
5.0

The 2 staff members that worked with us were very knowledgable, helpful, and quick to get us our climate-controlled room. Everything went smoothly!!!

David M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca M  |  Overall Experience 
Rating:
5.0

Very professional with a good sense of humor.

Michael H 
Rating:
5.0

Great experience!

Kathryn H 
Rating:
5.0

Customer did not leave a comment.

Richard P 
Rating:
5.0

Everyone was helpful and knowledgeable true professionals.

mike l 
Rating:
5.0

Customer did not leave a comment.

James C  |  First Impressions 
Rating:
5.0

Everything was good.

WILLIAM H 
Rating:
5.0

Staff was knowledgeable, helpful and pleasant.

Brad A  |  First Impressions 
Rating:
3.0

The phone service is horrible. Endless repeat recordings and no call back period.

Richard P  |  First Impressions 
Rating:
5.0

The staff was very friendly and helpful at all times. Very clean bathroom every time we came to the storage facility.

richard t  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David C  |  Overall Experience 
Rating:
5.0

Staff was always friendly, professional and helpful!

jeanette l  |  Overall Experience 
Rating:
5.0

Amazing place. Clean, well organized, nice folks, climate controlled inside, security codes and it will even let you know that your unit door is open when you try and leave (like we did). Highly recommend it.

Gregory K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susie M  |  First Impressions 
Rating:
4.0

Everything was fine, just don't need it anymore.

James B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracy A  |  Online Move In 
Rating:
5.0

Great Facility! Always clean! Great Customer Service!

Jackie N  |  Overall Experience 
Rating:
2.0

Call me if you really want to know about my experience and getting shewed out at the end after years of being there. 9284501013

ANDREW B  |  Overall Experience 
Rating: