Customer Reviews for U-Haul Moving & Storage of Wichita Falls

4071 comentarios

2817 Kell Blvd   Wichita Falls, TX 76308
(3 blocks W of Kemp Blvd on Hwy 277)

(940) 696-1331

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(940) 696-1331

2817 Kell Blvd
Wichita Falls, TX 76308
(3 blocks W of Kemp Blvd on Hwy 277)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

I have used this location many times. I have never had any problems, the workers are professional .

BRIAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA D. 
Clasificación:
4.0

Same as above

Danny B. 
Clasificación:
5.0

Mario was very helpful

Monique M.  |  Overall Experience 
Clasificación:
5.0

Nothing i can see. Customer service was perrfect, gast and easy for a 1st time customer. I will highly recommend.

ANGELA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERYL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAQUIN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROGER R. 
Clasificación:
5.0

The truck was ok, but smelled like smoke. The guy who checked out the car said he couldn't smell it, but I could. I had the windows rolled down and tried to get the smell out, but it was impossible.

Wendy B. 
Clasificación:
5.0

When I called the 1-800 number on Friday there were two representatives that weren't nice. When I called today the representative Kevin was very helpful and pleasant for first thing in the AM. The tutorial in what it tells you to do or even when to get assistance on if you can't login to checkin the vehicle and follow directions isn't accurate. They were very helpful at this location! I just had wait till they were open! But all good! Blessings

STACEY H. 
Clasificación:
5.0

Excellent customer service!!

TIMOTHY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRISTIAN J. 
Clasificación:
5.0

The person who I rented the equipment from was very friendly and knowledgeable. He quickly had me hooked up and on my way. On my way back to turn in the equipment I noticed one of the tires was flat. I showed the two attendants (different from the previous day) who were also very friendly and had me disconnected and on my way very quickly. Other than the flat tire, everything was great.

PHILLIP H. 
Clasificación:
1.0

Rating on phone wait time only: If my life depended upon getting someone from UHaul on the phone in a timely manner, I would be dead five times over... and try to get someone from a specific location and I would be dead ten times over...

STEVEN H. 
Clasificación:
5.0

Nothing, you guys showed me great customer service!

Katrina H. 
Clasificación:
5.0

Awesome customer service. Fast and friendly service. I would recommend this business to friends.

ANTHONY J. 
Clasificación:
5.0

Quick and friendly service

Gary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SOPHIA G.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Dennis G. 
Clasificación:
5.0

Hire competent trained staff who know what they are doing when setting up a tow dolly.

Cynthia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronnie L.  |  First Impressions 
Clasificación:
3.0

I could never once get them to answer the phone, after multiple attempts on multiple days. They applied a correction to my reservation in error, and while they caught it and fixed it, I was not informed of that fix. So I ended up needing to make a special trip out of the way to go confirm the change was in error - because they would not answer the phone. When I went in I was ignored for several minutes while an employee looked at his phone. Overall it was a frustrating customer experience

JENNIFER N. 
Clasificación:
5.0

The website could be improved for more consistent results, but I'd rather walk-in for a quote anyway.

AERON B. 
Clasificación:
5.0

Manager who helped check me in was so friendly and helpful. Was in and out of there. Think his name was Rodrigo, but could be wrong.

BRADLEY G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Terry C. 
Clasificación:
5.0

Great experience from pick-up to drop-off!

JON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KYLE P. 
Clasificación:
5.0

They're doing a great job. Very friendly customer service. Love what the current manager is doing.

JEROME III H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MINDY MICHELLE H. 
Clasificación:
5.0

We have dropped off at this location ok n before and it is great.

Alastair D. 
Clasificación:
5.0

Thank you so much!

ADRIAN L. 
Clasificación:
5.0

Been here several times. Great overall.

Scott H. 
Clasificación:
5.0

Great helpful folks with a good sense of humor --

tom a.  |  First Impressions 
Clasificación:
5.0

Keep up the good work! It was a great experience for a stressful time!

Nickolaus K. 
Clasificación:
5.0

Everything went smoothly and the staff was friendly!!

REGINALD A. 
Clasificación:
5.0

Great guys that made sure we got taken care of promptly.

KEVIN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICAH S. 
Clasificación:
5.0

Better price estimate! 19.99$ became 130$

Stephanie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAVIER D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS S. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTIAN W. 
Clasificación:
5.0

This location is very professional, expedient and helpful in all regards. They are my go-to rental and moving location.

JOHN D. 
Clasificación:
3.0

Truck sounded horrible.. And my AP on my phone did not work for dropoff

MELISA C. 
Clasificación:
1.0

El cliente no dejó un comentario.

MATTHEW S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTURO G. 
Clasificación:
5.0

Ty

Chantell G. 
Clasificación:
5.0

Your representative was thorough and efficient as well as kind and completely professional. I would recommend your facility gladly.

CHEYENNE M. 
Clasificación:
5.0

I believe her name was Summer, was very helpful understood what I asked for and helped with unloading process. Also made a busy rushed day better !!!

James D. 
Clasificación:
5.0

Mario, Erica and their staff were great to work with! Highly recommend this place.

Brent N. 
Clasificación:
5.0

the manager was very kind and professional.

WYNONA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer W.  |  First Impressions 
Clasificación:
5.0

The new management has been great! Definitely enjoying my experiences with this location.

Jerome H. 
Clasificación:
5.0

U-Haul provided everything I needed at the spare of the moment, Very grateful for U-Haul. Thank you!!

richard s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

It was busy as I was having issues with the internet reservations, but finally while I was standing in line I was able to complete the reservation in time to score a vehicle. I took the last one in the size I wanted. Staff was friendly and all employees were hopping to tend to all the customers.

LUCINDA V. 
Clasificación:
5.0

Excellent customer service!

CHARLES S. 
Clasificación:
5.0

Drop off location is so convenient and the staff were very nice and helpful. I rented a small enclosed trailer and by the time they checked me in and gave me my receipt the trailer was already unhooked and we were on our way. Literally took 5 mins.

Alastair D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Melissa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRITTANY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID B. 
Clasificación:
5.0

Had the unit for over three years and never had an issue with them. Always available and courteous.

STEPHEN S.  |  Overall Experience 
Clasificación:
5.0

The personnel at this location are extremely friendly and knowledgeable of what you're doing I appreciate them very much

CLEM S. 
Clasificación:
4.0

El cliente no dejó un comentario.

TERRY M. 
Clasificación:
5.0

Erica was very helpful and all others were also friendly and very helpful.

JASON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARVIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL PETER P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DESTINY M. 
Clasificación:
5.0

Great folks!

Andrew R. 
Clasificación:
5.0

The gentleman that assisted with getting my rental van was very professional.

Garrett S. 
Clasificación:
5.0

Great customer service. Roger did an outstanding job by quickly and efficiently helping me turn in the truck.

DAVID H. 
Clasificación:
3.0

Open trailer had dirt, bark, and metal debris which had to be cleaned out before I could leave. The opening on the 6x12 trailer is narrower that 6 feet which is deceptive and prevented me from using it. I returned the trailer a few hours after I rented it unused.

ROBERT H. 
Clasificación:
4.0

Providing a walk around and going over/pointing out various necessities, especially safety features would have been appreciated. Not that I didn't know how to look for stuff, just the courtesy would have been nice

JULIE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIKE M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT A. 
Clasificación:
2.0

El cliente no dejó un comentario.

Kenna B. 
Clasificación:
4.0

El cliente no dejó un comentario.

james G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE C. 
Clasificación:
5.0

Easy to get in and out with security card. Nice and clean facility with friendly customer service oriented staff.

Bradley C.  |  Overall Experience 
Clasificación:
5.0

Great experience there

Martha D. 
Clasificación:
3.0

Paid for the month and then moved out 10 days later. When I moved out I asked the lady if I get any of the money for the remaining 2/3 of the month. She just looked at me and said no. Nothing else. She was rude.

John L.  |  Overall Experience 
Clasificación:
5.0

Summer was great. Great representative for the company. No complaints.

JEFFREY B. 
Clasificación:
4.0

El cliente no dejó un comentario.

RONALD D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN O. 
Clasificación:
1.0

When I drop it the truck off they charge me for $10 for fuel without telling me it just like this is your receipt you get to go when I drove away I found a $10 in the receipts and went back and tell him what's going on he said yes your fuel is not on the right amounts and I show them the pictures when I pick it up how much fuel was in it and when I fill it up how much fuel on our return it was the same thing and he keeps saying no I have to charge you for $10 to fill it up but finally we called Customer serviceand we got to figure out the drop off location I wasn't really professional people at all

FIRAS A. 
Clasificación:
5.0

Was great very friendly and helped us alot

DANIEL K. 
Clasificación:
4.0

Customer service and more understanding and willingness to work with the customer about fixing problems. The manager was amazing but the employees were not so much . I gave several days I could come and fix the problem, I asked them what days they had available to fix the problem and apparently none was the answer. I didn't have a problem with that because if you are busy then you are busy , but I couldn't make a appointment or anything to fix it and was told our best option was to go to a self service center and pay more money to have them fix something that they could have easily done . Then wanting to charge me for the trailer for a day use because I already paid and had it for not even 20 minutes. Honestly glad I got the manager and he squared everything away . Please improve the customer service and understanding the customer because I had felt so helpless and they didn't try to even do anything but to add on more stress .

KALIE T. 
Clasificación:
2.0

I drive only in wichita falls but they change me for 60 m unbelievable i'm not even drive 20 m

NUTCHANAD P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE G. 
Clasificación:
5.0

It was pretty good but the guy installing the trailer almost forgot to lock the trailer to the ball hitch, had to remind him. Other than that, super nice people!

JHAN P. 
Clasificación:
1.0

Check identification when people are paying with cards. I had $274.00 charged to my card that i did NOT authorize!!

Dustin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROGER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNNY S. 
Clasificación:
5.0

The customer service was AMAZING!!!!!!!

TANGELA S. 
Clasificación:
4.0

It wasn't the facility it was the check in after hours. We were told the Kell Blvd. address on our paperwork. We went there and and uhaul.com/share kept wanting us to take it to another drop off place. It took forever and several tries to finally get through to someone on the phone to ask what to do. Finally two nice ladies did help us and got it changed in the system to that location that our paperwork showed.

WILLIAM S. 
Clasificación:
4.0

Speed up the process of renting and returning truck

WILLIAM A. 
Clasificación:
5.0

Great experience!

HELENA W. 
Clasificación:
5.0

Keep doing what you are doing.treating people like people should.Amen.

DARYL J. 
Clasificación:
4.0

El cliente no dejó un comentario.

GINNENE L.  |  Overall Experience 
Clasificación:
5.0

Thank You For The Service Here An Wichita Falls Texas An Layette Louisiana You're Service Is Awesome

LEROY E.  |  Overall Experience 
Clasificación:
5.0

Keep this location DM in place to continue providing top level training. Pay employees to stay on winning team, the DM input regarding staff capabilities should reflect monetarily for both DM and employees... build a winning team by taking care of DM and staff he is trained.

RICHARD B. 
Clasificación:
5.0

Thanks, guy's very impressed the service is the best l've seen in a long time. I' considered making my next rental @ UHaul Thank's again guy's for a clean Terminal & Good Service!!!!!

JIMMY L. 
Clasificación:
4.0

My only issue was I was needing the biggest truck and none of them was in stock so therefore it made my move a little bit harder where I had to make three trips instead of one but everything else was okay. The guy that helped me and run me up was very friendly and started to get busy as he was helping me but great customer service. Upon my return there is a female that helped me that day and she was just the friendly and they were very quick and efficient to get us in and out.

MENESHA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David Scott B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alejandro F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTHENA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick D.  |  First Impressions 
Clasificación:
5.0

The Manager went above and beyond to help me when I was given the wrong storage unit at first and then I had a family emergency and couldn't come back for a couple of days then he fixed the problem and I'm truly grateful for his compassion and understanding as well as his patience with the situation.

FRANCIS M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ESAU B.  |  Overall Experience 
Clasificación:
5.0

The lady who helped us was very kind and patient. She is an asset to your organization.

Rodney D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

mary l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenny Y.  |  First Impressions 
Clasificación:
5.0

She was top notch. Good service. Savana was very helpful.

Michael M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrel G.  |  First Impressions 
Clasificación:
3.0

I paid extra for 24 hour access. There are lights in my unit but they do not work.

James H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINE I.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher B.  |  Online Move In 
Clasificación:
4.0

I began my experience with UHaul in 2013. There have been several staff changes in that time and while some have been more helpful and friendly than others, all performed their jobs effectively. In event I am in need of such services again, I will specifically use UHaul.

CARLA S.  |  Overall Experience 
Clasificación:
5.0

Very professional. Very nice, courteous, prompt, and swift. Understanding of my issue with the other storage place being rude and sending me away. Helpful. Kind. I will definitely do more business at this U-Haul location and recommend it. I'll also give five star rating on Google reviews. Thank you so much!

Zac Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sage S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeong Tae O.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Erik N.  |  Overall Experience 
Clasificación:
3.0

The facility alone was good. Paid late so they locked me but paid 3 days later and they never unlocked me til I went there 2 weeks later

Deborah Y.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

alejandro m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DENISE B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Rachel P.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Lucas F.  |  Overall Experience 
Clasificación:
1.0

Online functions did not work. Facility would not answer phone. You took out money but would not let us setup the account. Then never answered the phone. This facility sucks.

Robert S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Hector B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dalvin J.  |  Overall Experience 
Clasificación:
5.0

Very nice even helped me back out a truck.

Danielle T.  |  First Impressions 
Clasificación:
5.0

The only problem my wife and I had was that the storage door is too hard to roll up.

Javier C.  |  Overall Experience 
Clasificación:
5.0

Amazing customer service very thorough and helpful.

Veronica Y.  |  First Impressions 
Clasificación:
4.0

Employees acted professionally.

Susan F.  |  Overall Experience 
Clasificación:
5.0

Very helpful and very understanding!!!

Jaymie D.  |  Overall Experience 
Clasificación:
4.0

Everything went smoothly.

LINDA S.  |  Overall Experience 
Clasificación:
3.0

Went on price that was already expensive.

DONNIE S.  |  Overall Experience 
Clasificación:
4.0

A little expensive but well maintained.

Rhonda M.  |  Overall Experience 
Clasificación:
5.0

Fast and easy, very friendly.

Douglas P.  |  First Impressions 
Clasificación:
5.0

Every staff member I dealt with was amazing.

Albert Y.  |  Overall Experience 
Clasificación:
4.0

Everything was great except for not getting a refund after pulling all my stuff out of storage 10 days earlier.

Ryan B.  |  Overall Experience 
Clasificación:
4.0

The only problem I had was that when I clened out my space I felt I should have gotten some sort of credit back since I only used it for 5 days of the billing cycle.

Wendi P.  |  Overall Experience 
Clasificación:
1.0

Rude staff. Wouldn't even let me put a lock on my unit with out buying it from them. Then locked my out of my unit twice. All in only 2 weeks. Will never use them again.

david f.  |  Overall Experience 
Clasificación:
5.0

Every time I was at the uhaul facility all of the staff were professional and helpful. Always offered to help and provided water if needed.

Megan S.  |  Overall Experience 
Clasificación:
5.0

Thanks for nice service.

daryl t.  |  Overall Experience 
Clasificación:
4.0

Friendly staff and clean facilities.

Brandon S.  |  Overall Experience 
Clasificación:
5.0

Extremely helpful, friendly, and fast.

Ryan B.  |  First Impressions 
Clasificación:
5.0

The young Spanish man the helped us out yesterday around 5 pm was very good he was by himself but very friendly didn’t seem tht being busy bothered him at all Thank u again for the great help..

Irene T.  |  First Impressions 
Clasificación:
5.0

Everyone was very friendly and had a professional image

Javier C.  |  First Impressions 
Clasificación:
5.0

Very good Service. Employees caring,

Reberto M.  |  First Impressions 
Clasificación:
5.0

Excellent customer service

bonnie g.  |  First Impressions 
Clasificación:
5.0

Everyone as always nice and helpful

GUY K.  |  Overall Experience 
Clasificación:
5.0

Excellent Service

Jerry M.  |  First Impressions 
Clasificación:
4.0

I had a good experience getting my units. I was treated well and the process was relatively painless. I do not like the door mechanism, it was difficult to get into.

Brian C. | Reservación
Clasificación:
5.0

These guys are awesome! One of the best U Haul service I have ever had!

Lisa E.  |  Overall Experience 
Clasificación:
5.0

Nick and Jason have been exceptional to work with- I would definitely recommend the facility and give them an A+ for their customer service. They are both know how to treat their customers-exceptional

Amanda G.  |  Overall Experience 
Clasificación:
5.0

Appreciated the courtesy and professionalism of the staff. Had to move everything closer to my home - but would use this U-Haul storage facility again if I needed storage in Wichita Falls.

SHIRLEY K.  |  Overall Experience 
Clasificación:
5.0

I have used this facility numerous times throughout the past 7 years, at least. Jason is an amazing manager. He is dependable and friendly, and always willing to resolve any situation. I will return!

barbara T.  |  Overall Experience 
Clasificación:
5.0

Staff was very friendly and courteous.

Julia M.  |  Overall Experience 
Clasificación:
5.0

The staff at this location is so helpful and awesome

leona v. | Reservación
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