Customer Reviews for U-Haul Moving & Storage of Wichita Falls

5,112 reviews

2817 Kell Blvd   Wichita Falls, TX 76308
(3 blocks W of Kemp Blvd on Hwy 277, 2 blocks East of Lowe's)

(940) 696-1331

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(940) 696-1331

2817 Kell Blvd
Wichita Falls, TX 76308
(3 blocks W of Kemp Blvd on Hwy 277, 2 blocks East of Lowe's)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Cassidy Savoy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Hosch 
Rating:
5.0

Great service from pickup to return. Thank you!

Bruce Stanley 
Rating:
5.0

Nothing

Myrna Reed 
Rating:
3.0

Make sure the tank is full of gas beforehand. I had to pay to fill up a tank that was not full when I received the U-haul.

Jerry Simmons 
Rating:
4.0

Customer did not leave a comment.

RONNIE DAVIS 
Rating:
5.0

Customer did not leave a comment.

Angelea Winston  |  Overall Experience 
Rating:
1.0

I didnt rent a uhaul. This order is attached to my old phone. 682-227-3392 and current email. The rep did not verify the client's email. So I received all the client confirmation address. I'm pretty sure this a privacy issue.

bobby hernandez 
Rating:
4.0

Customer did not leave a comment.

Kayla Roquemore  |  Overall Experience 
Rating:
5.0

Easy transaction. Michael was good to work with. Price was competitive. 👍

robert moore 
Rating:
4.0

Customer did not leave a comment.

Joseph Mathis 
Rating:
5.0

very helpful everything was great no improvement needed

Mark Walker 
Rating:
5.0

Customer did not leave a comment.

Rita Loggins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rita Loggins 
Rating:
5.0

Customer did not leave a comment.

anthony martinez 
Rating:
1.0

Customer did not leave a comment.

Linda Simmons  |  Overall Experience 
Rating:
5.0

We always receive top notch service when we come in!

Melissa Nikolatsopoulos 
Rating:
5.0

Customer did not leave a comment.

Gary Billups  |  First Impressions 
Rating:
4.0

Dropping off was a breeze. Very helpful staff and plenty of people working to help.

Stevan Bull 
Rating:
4.0

I was told prices are more over the weekend, so I wasn't expecting the extra expense. I think it would be better to have it in writing online and not be surprised at pickup.

Nanette Trotman 
Rating:
5.0

Customer did not leave a comment.

Angel Camacho 
Rating:
5.0

Customer did not leave a comment.

David Eck 
Rating:
5.0

Customer did not leave a comment.

Sheila Calhoun  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brianna Otis  |  Overall Experience 
Rating:
5.0

Can’t think of much. Everything was pretty good

William Hooks 
Rating:
5.0

I enjoy renting from this U-Haul location. It is inviting when you walk in the door. Its very clean and the people are most courteous and helpful. I rented a 9'Cargo van and was in and out in just minutes. When I returned a representative was there to meet me and I was in a out within a few minutes. If you want exceptional service in a clean, neat vehicle, I would highly suggest the folks at U-Haul, 2817 Kell Blvd, Wichita Falls, TX 76308

john akers 
Rating:
5.0

Customer did not leave a comment.

Carleah Williams 
Rating:
5.0

Customer did not leave a comment.

Elva Piper 
Rating:
5.0

Fast, efficient service.

Paula Brower-Maples 
Rating:
5.0

Customer did not leave a comment.

Paul New 
Rating:
5.0

There’s a reason this company has been around for almost 100 years and that reason is customer service, well maintained equipment. I have been a customer for about 60 years now and have NEVER had a problem or complaint with them. Jacob at the Wichita Falls Kell street took great care of me on my last rental which was only a 5x9 trailer but I have used them for all my corporate moves as well. They have always been dependable, courteous and very knowledgeable. Great job team U-Haul!! P.S. I also help myself to the recycled boxes they have available for free.

Baldo Luna 
Rating:
5.0

Customer did not leave a comment.

Brittney Darby  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fritzi Montague 
Rating:
5.0

Customer did not leave a comment.

William Jaster 
Rating:
3.0

Customer did not leave a comment.

John Poole  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES BOSWELL  |  Overall Experience 
Rating:
5.0

Something I will note that has nothing to do with either location but “uhaul” is that I was billed excessively for a one way rental. I should have been able to turn it in and get money back for time not used. I was told it was uhaul billing that billed in that way specifically for one ways. I get that a fee is reasonable, but to bill for extra unnecessary time feels like I’ve been chelated.

Eben Hollenbeck 
Rating:
5.0

Mario is a very kind person, the staff as well

MARY KOGER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tori Mccallon 
Rating:
5.0

Customer did not leave a comment.

Maria Weaver  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Allen Hickman 
Rating:
5.0

Customer did not leave a comment.

Lindsay Byrd 
Rating:
3.0

Facility was closed at time of my return.

Dahlia Castillo 
Rating:
5.0

Customer did not leave a comment.

Deborah Farmer 
Rating:
5.0

Staff very helpful and friendly. have always received excellent service at this location.

Linda Gibbons 
Rating:
5.0

Customer did not leave a comment.

Brittney Darby  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SUSAN LYLES 
Rating:
5.0

Customer did not leave a comment.

Dobra Stevens 
Rating:
4.0

Got off to a rough start at first, customer service was great except for one rep. However we do have a billing issue, contact me at 432.889.6812

Michael Hilger 
Rating:
5.0

Like it

Clyde Katzaman  |  First Impressions 
Rating:
5.0

I have used them many times, they are the best in Wichita Falls and surrounding area. They are extremely efficient and consistent. Will always use them.

Jasper Hulse 
Rating:
5.0

Customer did not leave a comment.

EMILY COLLINS 
Rating:
5.0

Great personnel and help for the use of the truck, great rental experience.

James Diamond 
Rating:
5.0

Reservation was with a different location. The business was not open,no person there,no answer on phone. This dealership above was so accommodating and took care of everything to get us the truck.

Danny Arnold 
Rating:
5.0

Very prompt and courteous!

Andrea Jansen 
Rating:
4.0

Customer did not leave a comment.

Larry Graves 
Rating:
4.0

Dropping off the vehicle took just a few minutes. I did not spend much time at this location.

Roberto Huezo 
Rating:
5.0

Customer did not leave a comment.

Justin Whitson 
Rating:
5.0

Customer did not leave a comment.

mary green 
Rating:
5.0

I don't know how you could improve. I changed my reservation 3 times and still got courteous and excellent service. You rock.

Margret Myze 
Rating:
5.0

Customer did not leave a comment.

Stephen Nolen 
Rating:
5.0

Customer did not leave a comment.

Jermaine Williams 
Rating:
5.0

Customer did not leave a comment.

Matthew Anderson 
Rating:
5.0

Customer did not leave a comment.

Carlton Hughes 
Rating:
5.0

Customer did not leave a comment.

Beverly Brown 
Rating:
5.0

Customer did not leave a comment.

April Winstead 
Rating:
5.0

Customer did not leave a comment.

Beverly Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jane James 
Rating:
5.0

Absolutely stellar customer service. I couldn't imagine going anywhere else.

Clayton Wickline 
Rating:
5.0

Customer did not leave a comment.

Jack Gillem 
Rating:
4.0

Thank you for providing a safe space to store my belongings

Kayla Romer  |  Overall Experience 
Rating:
5.0

I can’t remember the young man’s name but he attached the tow dolly for me and made sure the equipment was functioning correctly and was very kind! 10/10 would recommend this location to anyone, they staff is very friendly.

Tailor Mason 
Rating:
4.0

Customer did not leave a comment.

kurt booher 
Rating:
5.0

All was well. A lot of crickets managed to get into my unit and die somehow... but it was a relatively easy cleanup.

Mlynn Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phyllis Davis 
Rating:
5.0

Customer did not leave a comment.

Earl Garrison 
Rating:
5.0

Customer did not leave a comment.

David Oberg 
Rating:
5.0

Second time using this location and both times were excellent

Joseph Wade 
Rating:
5.0

Customer did not leave a comment.

Kerry Healy 
Rating:
5.0

On the ball

MICHAEL WISE 
Rating:
5.0

Customer did not leave a comment.

Rayce Pohlod 
Rating:
5.0

Everything was perfect!

MELISSA NIKOLATSOPOULOS 
Rating:
5.0

The van was very dirty when I picked it up, but I believe it had come in late the evening before from a cross country drive. I really needed it yesterday, so having it when I needed it was far more important to me than having it clean.

Katherine Dalton 
Rating:
5.0

Customer did not leave a comment.

Caitlyn Buell   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

harrison druesedow 
Rating:
5.0

Customer did not leave a comment.

jerry roberts 
Rating:
5.0

Customer did not leave a comment.

don everson 
Rating:
5.0

Customer did not leave a comment.

Greg Ingold  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john welter 
Rating:
5.0

Customer did not leave a comment.

Gregory Schlumpf 
Rating:
5.0

Customer did not leave a comment.

William Goforth 
Rating:
5.0

Customer did not leave a comment.

Perry patrick 
Rating:
4.0

Customer did not leave a comment.

Amanda Roberson  |  Overall Experience 
Rating:
4.0

I was also told by this location I would be credited for returning early.

Linda Simmons 
Rating:
4.0

Add cruise control, remove governor

Austin Jensen 
Rating:
5.0

Everyone was friendly and polite. I got in got the U-haul and when I brought it back to check out. Everybody on that staff was very polite and friendly too I will definitely be recommending this location to all my friends. Please keep up the good work

Debra Coleman 
Rating:
5.0

Service was great but the first vehicle I had radiator busted so had to swap it out after roadside assistance.

Demetrius Daniel 
Rating:
5.0

Customer did not leave a comment.

Greg Ingold  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura Brantley 
Rating:
5.0

The 2 gentlemen at the desk were very nice and got me the correct trailer for what I needed.

Kimberly Willis 
Rating:
5.0

Everything was great.

Julie Martinez 
Rating:
5.0

Customer did not leave a comment.

Tim Dunaway 
Rating:
5.0

They helped me remove my hitch ball which was great. Pickup and drop off were easy and convenient.

dallas garner 
Rating:
5.0

Customer did not leave a comment.

Wendell Hall  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wyatt Buttle 
Rating:
4.0

Customer did not leave a comment.

Kayla Romer  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

AARON WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Suzanne Cooper 
Rating:
5.0

Customer did not leave a comment.

Ronald Panhorst 
Rating:
5.0

Thanks for your help.

Michelle Vaughn 
Rating:
5.0

Customer did not leave a comment.

austin lawrence 
Rating:
5.0

Customer did not leave a comment.

JAMES SWANSON 
Rating:
5.0

1. The U-Haul staff at 2817 Kell Blvd was professional and very helpful. I want to thank them. Good people. 2. The U-Haul worker at 10440 Seminole Blvd Florida was awful! He was condescending and hooked up the transport to the truck incorrectly. That could’ve cause An accident He made a mistake with the paperwork I would tell people to avoid this U-Haul place on Seminole Blvd in Florida. I was stressed out already and he made the situation worse. 3. I highly recommend the U-Haul at 2180 Belcher Rd in Largo,Fl. They are courteous, knowledgeable and Friendly. I give them high marks for their work.Thank you!

Elizabeth Diaz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy Dunaway 
Rating:
5.0

Friendly workers, great experience. A+

Matthew Viken 
Rating:
5.0

Customer did not leave a comment.

Dustin cox 
Rating:
5.0

Customer did not leave a comment.

Michael Flowers 
Rating:
5.0

Customer did not leave a comment.

Michelle Lewis 
Rating:
5.0

Customer did not leave a comment.

Martha R Elms 
Rating:
5.0

These guys were fucking rock stars. I don’t think there is a way to improve.

Paul May 
Rating:
1.0

They lift the hitch ball was not tightened

Michael Walker 
Rating:
5.0

Customer did not leave a comment.

Hayden King 
Rating:
5.0

I’ve used this UHaul location a couple of times now and never had any issues with renting trucks or the storage facility. The staff has always been more than helpful.

Cynthia Barton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TONYA REYES DICKERSON 
Rating:
5.0

Customer did not leave a comment.

ALMA JEAN GUNTER 
Rating:
5.0

I wish the strap for driver’s side wheel had been trimmed and melted like it should be so it would have been easier to feed through ratchet strap slot. Other than that, it was a good experience.

Scott Higgins 
Rating:
5.0

Customer did not leave a comment.

Wendell Hall  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cody Carter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David George  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Mock  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES BOSWELL  |  First Impressions 
Rating:
5.0

Mario and Michael are the best!!!

GREGORY EASTER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gerald Young  |  Overall Experience 
Rating:
5.0

Awesome staff!

Johnny Jesse  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

monica eaden  |  Overall Experience 
Rating:
5.0

Guys were excellent!

JAMES BOSWELL  |  First Impressions 
Rating:
3.0

Cost went up without notification, was NOT HAPPY about it

Abby Morton  |  Overall Experience 
Rating:
5.0

This was my first time renting a storage unit. I rented moving trucks many times. It was a hassle free experience and I appreciate the free month. Will definitely use uhaual again for my storage needs. Every staff I had contact with were friendly and helpful.

Cynthia Barton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jacob Cavanaugh  |  Overall Experience 
Rating:
1.0

I canceled the storage unit 2 months ago and they are stilln trying to withdraw money from my bank account. Very frustrating.

Stephanie Cogswell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesse Baggett  |  Overall Experience 
Rating:
5.0

No issues or concerns. David

David Walker  |  Overall Experience 
Rating:
4.0

Please don't think a four out of five stars is bad,it's not.I just think there's improvement can be made at any job.Overall it was a wonderful experience.Thank you

Bryan Morris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

benjamin ollie  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bryan Morris  |  First Impressions 
Rating:
1.0

Staff was rude and not helpful at all. Charged me for mileage I didn't use. Called me very early in the morning wanting to know when I'd be returning the truck when I still had several hours left before I had to have it turned it in.

April Sandoval  |  First Impressions 
Rating:
5.0

Great staff, awesome facility, convenient location!

RICHARD MARTIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joni balch  |  Overall Experience 
Rating:
5.0

Great staff

James Crawford Jr  |  First Impressions 
Rating:
5.0

More than willing to help! Very friendly! It was a great experience!

Linda Meissner  |  Overall Experience 
Rating:
2.0

The unit that was rented to me had the roof installation falling off the ceiling. The dirt fell all over my things and my couches were stain because of it. I called and complained but never received a call back from the General Manager. Poor Communication!

Benson Sanchez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brett Barcia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nichole Stallard  |  Overall Experience 
Rating:
5.0

Thank you so much. I really needed it in a hurry and UHaul always come through.

Michael Shaw  |  First Impressions 
Rating:
4.0

Cost of a monthly unit is unaffordable for a retired person.

Randy Maley  |  First Impressions 
Rating:
2.0

The seals on inside of my unit were properly sealed,which allowed lots of dirt an water to come in the back side of my unit. I had boxes that got water damage an other items that were covered in dirt. When I went to move out, the dirt was so thick I couldn't stop coughing. Had to hurry an get a drink of water. But for over an hour later,I was still coughing. Was definitely a problem with the seal in the unit. Made a claim but don't know if I'll ever hear anything from them. I paid to have insurance on the unit,something should cover my damages.

brenda wolverton  |  Overall Experience 
Rating:
5.0

Manager maybe whoever moved us out of our unit. She was the best!!

Angela Simmons  |  Overall Experience 
Rating:
2.0

Was promised a $15 credit on next month's charge, but it didn't happen. Get different answers from different people. Called 4 times and still not resolved.

Robert Duarte  |  Overall Experience 
Rating:
5.0

Great service and priceso

Wayne Magill  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Abby Morton  |  Online Move In 
Rating:
5.0

Everyone was so wonderful even with some of the complications that I had on my part they made it all easy and effortless!

JENNIFER ZURBRIGGEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca Anderson  |  Overall Experience 
Rating:
5.0

Mario the manager and the staff are always professional and accommodating!

Shelia Hammonds  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kennon Smith  |  Overall Experience 
Rating:
3.0

I would have loved to give a higher rating but, since we had to trash several pieces of furniture because of mouse/rat damage, I just couldn’t. Climate control storage shouldn’t have those issues! We moved our daughter’s stuff here right after college as she was debating on moving back to the area permanently. Staff was friendly, front office was clean, etc., but we were extremely disappointed when we went to move our daughter’s stuff out. She didn’t store any items here that would attract critters but on top of every box were lots of rodent droppings, large spiders clustered all over the floor and three shelf units seemed to have been a comfortable home for the rodents... Long term potty spots that soaked into the shelves. Super gross!!! We’ve had a storage unit for many years in Houston and have never found rodent poop because they keep it well maintained and up to date with their pest control. If I would have known the poor upkeep and lack of pest control we never would have rented here. Again, I don’t like leaving poor reviews but the truth is important.

Amanda Hansen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terri Mayer  |  Overall Experience 
Rating:
5.0

The Wichita Falls location was very friendly & knowledgeable. Manager Mario was great!

Tammy Dano  |  Overall Experience 
Rating:
5.0

Great staff and always helpful— only complaint was the autopay system. It worked initially (2018-2021), then It started to fail and struggled to process payments. Otherwise Great facility.

Michael Steele  |  Overall Experience 
Rating:
5.0

Love this group: A1

Corban Milam  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ELVIRA Arrieta  |  First Impressions 
Rating:
5.0

I wish I could have gotten a bigger storage.

Emily Allery  |  First Impressions 
Rating:
5.0

Wonderful! And the first month free made moving here a little less stressful for upfront costs. Thank you!

Taylor Bye  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kennon Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria Garcia  |  First Impressions 
Rating:
5.0

Highly knowledgeable and helpful staff!

william groves  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CATHERINE MCNULTY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lettie Bolf  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIAN KAY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Greg Parks  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

HAL HOWERTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cj Stoycheff  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Scott Hamilton  |  Overall Experience 
Rating:
5.0

Staff was very friendly and efficient

Blake Allen  |  First Impressions 
Rating:
5.0

Nice easy prosess

Rodney Cline  |  Overall Experience 
Rating:
5.0

Excellent customer service. The staff were very helpful.

MARTHA BROUSSARD   |  First Impressions 
Rating:
5.0

Excited because I get the first month free, that helped my finances.

ELVIRA ALVAREZ ARRIETA  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Donald Dunn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Candace Bell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Misty Vaughn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GARY JENKINS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HAL HOWERTON  |  First Impressions 
Rating:
5.0

Thank you for all your help

Lettie Bolf  |  Online Move In 
Rating:
5.0

Used this facility for a couple of years. Always friendly, helpful, courteous staff. Was pleased with all aspects of this facility.

Susan Kelly  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Hannah Murphy  |  Online Move In 
Rating:
5.0

Great staff! Always very helpful!

Michelle Allen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy Parker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawn Blacklock  |  Overall Experience 
Rating:
5.0

No comment

fransico vascez  |  First Impressions 
Rating:
5.0

The young man that helped me was very accommodating to my needs. I had tried to rent my unit online and was not able to accomplish the task. He jumped right in and to see what I was looking at and help me to understand the difference between what I was looking at online because it was saying climate control and then indoor climate control and so it looked like it was actually two different things which he let me know that it wasn't and he got me in the unit and explained everything to me in details that I would understand. I don't remember everything you said just because I'm old but he was very helpful. I have my unit now. Ready to put my things in from Oklahoma this coming Friday. I appreciate it. His customer service. He was very patient. Very kind and very good listener and being able to answer all my questions.

Boneita Miller  |  First Impressions 
Rating:
5.0

E\xcellent process overall experience of storage, and check in - check out process. thank you

Victor Poltrick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Wright  |  Overall Experience 
Rating:
4.0

Helpful

Richard Olivier  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TREVOR SHAE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

franklin lee  |  First Impressions 
Rating:
5.0

Great staff

FOSTER MEADORS  |  First Impressions 
Rating:
4.0

Just didn't enjoy the constant price increases. That may be at the corporate level or whatever, but they are WAY too often.

JEFFERY DYRDA  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Marco Scott  |  First Impressions 
Rating:
4.0

Unit temperature was over 100*. AC system not working. Attendants didn’t seem like it was a major issue. Hopefully next time we stop by the climate control is working.

James Reid  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lillien Gosman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Rasmussen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darneshea Weber  |  Online Move In 
Rating:
5.0

The team at Uhaul storage and rental was great to work with in all aspects of the rental.

NATHAN COKER  |  Overall Experience 
Rating:
5.0

Everyone was so polite and explained things to where I could understand the process and how things work.

Katharina Schlosser  |  Overall Experience 
Rating:
5.0

I really like the security features of a swipe card, gate, and video monitors in store. Unit extremely clean. Got a free month and free lock. Excellent customer support.

Raymond Winstead  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Donald Banks  |  Overall Experience 
Rating:
5.0

We really appreciate the free 30-day storage aftera One Way Truck Rental.

Curtis King  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Don Bowman  |  Overall Experience 
Rating:
5.0

I was easily able to access pertinent information (the code for entry, a layout of the storage areas, etc...) and had no issues moving my things into the unit. There was plenty of space that allowed me to unload without blocking other units and the complentary cart was super helpful as it reduced the number of trips I had to make between my unit and my car.

Mlynn Johnson  |  Online Move In 
Rating:
5.0

I needed a storage location for a very short period and I was very pleasantly surprised with the offerings and service at this UHaul location. I attribute the high quality of this particular UHAUL business with their manager (Mario Hernandez). Leadership like his is what makes the difference. And trust me, I probably have set some record for the number of UHAULs I have utilized in my lifetime!

Mark Worley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

randy coln  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Curtis King  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Rita Garza  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ruben Garcia  |  First Impressions 
Rating:
5.0

Mario and his staff where great wouldn't give them up

Erica Kelley  |  Overall Experience 
Rating:
5.0

Very helpful and curious.

Kathy Foreman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katharina Schlosser  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Morgan Frazier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH MCCUTCHEON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany Gabbard  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kyle Zulkoski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES SAGER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Greg Ayers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alyssia Vasquez  |  Overall Experience 
Rating:
3.0

The storage unit had a previous renter's lock still on the door. It took 2 days to get it removed, which required rescheduling my dropoff day and helpers to unload, which was frustrating.

Steven Hess  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tim Kramer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Virginia Torres  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

richard sheila  |  Overall Experience 
Rating:
5.0

I love the climate control... Staff was amazing and I was completely taken care of.

Traci Lancaster  |  First Impressions 
Rating:
5.0

Both the staff and the facility in Wichita Falls made my issues with moving my sister a whole lot easier, Thanks

Charles Musick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason Hofstede  |  First Impressions 
Rating:
5.0

The gentleman working here had Awesome customer service and were very professional and patient.

Betty Ates  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyler Farson  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Tim Kramer  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David BROADHURST  |  Overall Experience 
Rating:
5.0

Mario was very helpful

Monique Mccarroll  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SOPHIA GARFIELD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronnie Lethcoe  |  First Impressions 
Rating:
5.0

Great helpful folks with a good sense of humor --

tom anderson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Warren  |  First Impressions 
Rating:
5.0

U-Haul provided everything I needed at the spare of the moment, Very grateful for U-Haul. Thank you!!

richard sheila  |  First Impressions 
Rating:
5.0

Had the unit for over three years and never had an issue with them. Always available and courteous.

STEPHEN SAN MIGUEL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIKE MCCLURE  |  Overall Experience 
Rating:
5.0

Easy to get in and out with security card. Nice and clean facility with friendly customer service oriented staff.

Bradley Connor  |  Overall Experience 
Rating:
3.0

Paid for the month and then moved out 10 days later. When I moved out I asked the lady if I get any of the money for the remaining 2/3 of the month. She just looked at me and said no. Nothing else. She was rude.

John Lavin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GINNENE LARRABEE-WOOLLEY  |  Overall Experience 
Rating:
5.0

Thank You For The Service Here An Wichita Falls Texas An Layette Louisiana You're Service Is Awesome

LEROY EURINGS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick Day  |  First Impressions 
Rating:
5.0

The Manager went above and beyond to help me when I was given the wrong storage unit at first and then I had a family emergency and couldn't come back for a couple of days then he fixed the problem and I'm truly grateful for his compassion and understanding as well as his patience with the situation.

FRANCIS MORGAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Conrady  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ESAU BARRON  |  Overall Experience 
Rating:
5.0

The lady who helped us was very kind and patient. She is an asset to your organization.

Rodney Dozier  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas Truxal  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa Camp  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mary lind  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jenny Yazell  |  First Impressions 
Rating:
5.0

She was top notch. Good service. Savana was very helpful.

Michael Mallo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darrel Gumbs  |  First Impressions 
Rating:
3.0

I paid extra for 24 hour access. There are lights in my unit but they do not work.

James Holub  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

SUSAN WALKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE ILLIG  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany Sorensen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Bilyeu  |  Online Move In 
Rating:
4.0

I began my experience with UHaul in 2013. There have been several staff changes in that time and while some have been more helpful and friendly than others, all performed their jobs effectively. In event I am in need of such services again, I will specifically use UHaul.

CARLA SMITH  |  Overall Experience 
Rating:
5.0

Very professional. Very nice, courteous, prompt, and swift. Understanding of my issue with the other storage place being rude and sending me away. Helpful. Kind. I will definitely do more business at this U-Haul location and recommend it. I’ll also give five star rating on Google reviews. Thank you so much!

Zac Zamora  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda Meissner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sage SMITH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeong Tae Ok  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Erik Nichols  |  Overall Experience 
Rating:
3.0

The facility alone was good. Paid late so they locked me but paid 3 days later and they never unlocked me til I went there 2 weeks later

Deborah Young  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

alejandro martinez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENISE BURNS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rachel Parrich  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Lucas Fumagalli  |  Overall Experience 
Rating:
1.0

Online functions did not work. Facility would not answer phone. You took out money but would not let us setup the account. Then never answered the phone. This facility sucks.

Robert Sandefur  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lisa Boydston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Boydston  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hector Barajas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dalvin Jackson  |  Overall Experience 
Rating:
5.0

Very nice even helped me back out a truck.

Danielle Torresillas  |  First Impressions 
Rating:
5.0

The only problem my wife and I had was that the storage door is too hard to roll up.

Javier Cruz  |  Overall Experience 
Rating:
5.0

Amazing customer service very thorough and helpful.

Veronica Yarbourgh  |  First Impressions 
Rating:
4.0

Employees acted professionally.

Susan Foreman  |  Overall Experience 
Rating:
5.0

Very helpful and very understanding!!!

Jaymie Drake  |  Overall Experience 
Rating:
4.0

Everything went smoothly.

LINDA STANLEY  |  Overall Experience 
Rating:
3.0

Went on price that was already expensive.

DONNIE STEIN  |  Overall Experience 
Rating:
4.0

A little expensive but well maintained.

Rhonda McClung  |  Overall Experience 
Rating:
5.0

Fast and easy, very friendly.

Douglas Patterson  |  First Impressions 
Rating:
5.0

Every staff member I dealt with was amazing.

Albert Yancey  |  Overall Experience 
Rating:
4.0

Everything was great except for not getting a refund after pulling all my stuff out of storage 10 days earlier.

Ryan Bijak  |  Overall Experience 
Rating:
4.0

The only problem I had was that when I clened out my space I felt I should have gotten some sort of credit back since I only used it for 5 days of the billing cycle.

Wendi Potter  |  Overall Experience 
Rating:
1.0

Rude staff. Wouldn't even let me put a lock on my unit with out buying it from them. Then locked my out of my unit twice. All in only 2 weeks. Will never use them again.

david ford  |  Overall Experience 
Rating:
5.0

Every time I was at the uhaul facility all of the staff were professional and helpful. Always offered to help and provided water if needed.

Megan Scudder  |  Overall Experience 
Rating:
5.0

Thanks for nice service.

daryl trotter  |  Overall Experience 
Rating:
4.0

Friendly staff and clean facilities.

Brandon Smith  |  Overall Experience 
Rating:
5.0

Extremely helpful, friendly, and fast.

Ryan Bijak  |  First Impressions 
Rating:
5.0

The young Spanish man the helped us out yesterday around 5 pm was very good he was by himself but very friendly didn’t seem tht being busy bothered him at all Thank u again for the great help..

Irene Torres  |  First Impressions 
Rating:
5.0

Everyone was very friendly and had a professional image

Javier Cruz  |  First Impressions 
Rating:
5.0

Very good Service. Employees caring,

Reberto Marquez  |  First Impressions 
Rating:
5.0

Excellent customer service

bonnie garcia  |  First Impressions 
Rating:
5.0

Everyone as always nice and helpful

GUY KUHN  |  Overall Experience 
Rating:
5.0

Excellent Service

Jerry Melton  |  First Impressions 
Rating:
4.0

I had a good experience getting my units. I was treated well and the process was relatively painless. I do not like the door mechanism, it was difficult to get into.

Brian Cypert  |  Reservation 
Rating:
5.0

These guys are awesome! One of the best U Haul service I have ever had!

Lisa Eierman  |  Overall Experience 
Rating:
5.0

Nick and Jason have been exceptional to work with- I would definitely recommend the facility and give them an A+ for their customer service. They are both know how to treat their customers-exceptional

Amanda Gresham  |  Overall Experience 
Rating:
5.0

Appreciated the courtesy and professionalism of the staff. Had to move everything closer to my home - but would use this U-Haul storage facility again if I needed storage in Wichita Falls.

SHIRLEY KESLER  |  Overall Experience 
Rating:
5.0

I have used this facility numerous times throughout the past 7 years, at least. Jason is an amazing manager. He is dependable and friendly, and always willing to resolve any situation. I will return!

barbara Thomason  |  Overall Experience 
Rating:
5.0

Staff was very friendly and courteous.

Julia Moore  |  Overall Experience 
Rating:
5.0

The staff at this location is so helpful and awesome

leona voden  |  Reservation 
Rating:
5.0

...thank you for your help with my brother’s storage unit....!

THOMAS MERRITT  |  Overall Experience 
Rating:
5.0

Jason is awesome

lisa stallcup  |  Overall Experience 
Rating:
5.0

Thank you for your helpful service and decent pricing, it made my move that much more less stressful.

KYLE POH  |  Overall Experience 
Rating:
5.0

place is run like a well oiled machine. Will not use any other place now.

paul garrison  |  Overall Experience 
Rating:
3.0

Very polite staff. U Haul is located in a convenient place

Sonja Arias  |  Overall Experience 
Rating:
5.0

No problems

don dobbins  |  Overall Experience 
No reviews have been submitted for this location.

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