Location was nice but I was told the military discount would be applied at the store and when we arrived they said they couldnt do it. Very frustrating because our total price was much higher than we expected and had to pick up our truck and trailer at two separate locations on our moving day when time was already tight with no compensation.KARL R.
Customer Reviews for U-Haul Moving & Storage of Whitney Ranch
Henderson, NV 89011
(I-95 & Russell Rd)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Great customer service at this Uhaul...we will definitely continue to drive across town to use this Uhaul location.Cynthia D.
Thank you for the great service U HAUL!Jody J.
Truck was great and the uHaul folks were professional and friendlyDanny B.
Better service for after hour drop off!!!! I didn't receive any contract to my email and couldn't check out on the website because shows a error when I put my phone and my last nameâ€¦PEDRO ANTONIO P.
Keep on with the good equipment.Brandon H.
My husband said he didn't want rental coverage but yet we were still charged it. Also we set up our rental for 8am. It took over 25 minutes just to get the hitch due to lack of people working the rental counter.Dennis F.
Nothing, it was all wonderful. Except maybe make certain customers know exactly which location they are expected at. This 70 year old lady went to the wrong one first. But all staff was very helpful.Laurie N.
I don't How or Why my email address has been stored under someone else's pertinent information. Do to HIPPA and other privacy laws I've still baffled that NO noticed this when this contract was created. I want my email REMOVED IMMEDIATELY!!! Don't send me anything else. I didn't rent a U-haul nor do I live in Las Vegas anymore. FIX THIS PROBLEM!!!ADRIENNE B.
Good customer serviceYirandi R.
U guys charge way too much wont be ever going thereROBIN DANETTE B.
Nothing, great and fast service!Manuel M.
We appreciated the prompt professional service and weekend hours was a plus.JON S.
El cliente no dejó un comentario.Martina S.
Personnel at rhe counter was accommodating and cheerful! The return was also easy!ELENA M.
The check in process was easy and efficient. The trailer that I ordered was hooked up with no problem. Quick and fast. The drop off was just as easy. Quick and efficient no problems. I love this place!JOHN PAUL F.
In this busy truck rental market, securing the right truck wasn't easy. But Allison @ Boulder Hwy location in Henderson, NV worked hard to get my contract changed from a 10' to a 15' truck. Thanks Allison! New 15' Ford truck had only 15,530 miles. It was in great condition, tight and performed well. Peace, Michael Perine Fresno, CAMICHAEL P.
Hire more agents.Napoleon C.
The mask thing is ridiculous, they don't work. Get rid of that Bs.Stephan M.
El cliente no dejó un comentario.Gregory M.
El cliente no dejó un comentario.ANTHONY MICHAEL A.
Due to recent circumstances in the state you are doing a great job keeping the rental truck business going. Thank you, my experience was great and was not complicatedTRACY RICHARD L.
Your online reservation does not fucking work!!!!!!! Cost me valuable time ! Going to Ryder next time.Michael F.
El cliente no dejó un comentario.Douglas S.
The only complaint i have is there were only 4 blankets in the bag when we opened it. It should have had 6. Other than that, it was smooth sailingMICHELLE RAE U.
The entire rental process was very quick and easy even on a spur of the moment pick up.KENYATTA S.
El cliente no dejó un comentario.Laurie N.
Fast and easy.JULIO F.
El cliente no dejó un comentario.PETER EARL O.
El cliente no dejó un comentario.Darran F.
It would be helpful to have an idea how much gas the trucks take so customers can accurately estimate how much gas it takes to fill the tank up.CHARMAINE LYNETT C.
I found the self check in process for renting a u-hail incredibly confusingDevon A.
El cliente no dejó un comentario.Daren L. | Overall Experience
I had a reservation for 8:30am. I had done the check in stuff prior so I was out waiting for my trailer at 8:35. I sat there waiting until just after 9 as they had to move other trailers out of the way to get to the one that was assigned to my reservation. After waiting great long, they just had me take the one in the front of the line. Due to being delayed for 30+ minutes, instead of not having to take any vacation time from work, I had to take a half of a day off. Thanks for that.Brandon H.
Friendly and professional staff. Efficient pick up process.John B.
The return process was horrible for us being that we had to park our truck at the end of a line of trucks which the drivers couldn't figure out where to park because there's no signage. Another guest was trying to get their truck they actually had to drive over the curb and through the dirt along the back side of the freeway to get their truck out because the drive was 100% blocked.WILLIAM JOHN B.
El cliente no dejó un comentario.RON J. | First Impressions
Good experience. All personal very good and niceBERNARD D L.
El cliente no dejó un comentario.NICHOLE ANGELINE L.
El cliente no dejó un comentario.KAREN T D.
El cliente no dejó un comentario.Charles E.
El cliente no dejó un comentario.Brian S.
Every associate I was in contact with, from the leasing agent to the truck return agent, I was greated, and treated with courtesy, and respect. Thank you U-Haul Associates.EDWARD T.
El cliente no dejó un comentario.John J.
Staff is friendly and fast. Trucks are always clean and well maintained.KURT ANDREW S.
Didnt like the fact that you get charged for after hour drop off if you don't have a smart phone. Not everyone can afford that.RICHARD PAUL S.
El cliente no dejó un comentario.BETTY ELIZABETH M.
When one has a reservation the equipment should be there and ready for you to pick up.Miguel G.
Did good again.Brandon H.
Staff was very helpful especially for a last minute rental.Katourah K.
El cliente no dejó un comentario.Stori C.
it is not an easy location to get unless one is extremely familiar with the area.COURTNEY DWAYNE W.
The truck shook so bad I almost passed out. On check in the employee said everything was in order and there weren't any additional charges so I didn't need to check in in the office. The next day I discovered a $130 charge on my credit credit card. Poor business practices. I didn't go over mileage allowance. I brought back more gas. Returned one day early. Never use U-Haul again.Robert C.
El cliente no dejó un comentario.JESSICA B.
Very disappointed with the attitude I got from staff day after your nationwide shut down.. we were one effected and when I called to make another reservation the next day I was put in hold for 40 minutes at store, then someone picked up and transferred me to customer service where I was on hold for another 30 minutes...I called back and demanded to be heard since I was already inconvenienced and then told sorry, nothing could be done it was out of their hands... Whatever happened to customer care??? I keep coming back to this location because of the friendly staff, and I understand things happen but I could have easily gone to a competitor but I didn't, because I'm loyal to U-haul but that just may change after this go round...LOIS IRENE M.
El cliente no dejó un comentario.Victoria B.
U Haul made renting very easy! Explained everything and detailed ! Thankyou.SEVERINO B.
Great job this time.Brandon H.
El cliente no dejó un comentario.FELIX K.
The truck smelled like cat pee, truck seemed to be clean, but the smell was horrible, worst experience with uHaul, windows dirty, seats sticky, very disappointed with the condition of this truckCHRISTIAN O.
Everything was perfect and hassle free. You guys are top notch in my book!DANIELA E.
Everyone was Auesome!Debbie R.
El cliente no dejó un comentario.Micheal W.
El cliente no dejó un comentario.DIANELA T.
I found it very troubling that your company does not pro-rate for the rentals I was confronted by who seemed like the manager of this location. Whom became very angry after I requested for a slight discount or prorated charge since the vehicle was returned almost 12 hours earlier than expected or required, and based on his attitude not so much the discount requested, Simply kept the behicle for the rest of the time leaving it outside their location and returned it the next day. Keep the policy as is,," but get rid of that manager and give him a chill pill as his last paycheck.Jose F.
El cliente no dejó un comentario.GEORGE ALLEN P.
El cliente no dejó un comentario.Jeffrey R.
El cliente no dejó un comentario.LUKE MARTIN R.
El cliente no dejó un comentario.JOSHUA R.
El cliente no dejó un comentario.Cathy H.
The 6x12 trailer did not have a hitch crank so the trailer could be detached after loading. That was an inconvenience and I had to ride around all day after loading pulling the trailer because I couldn't detach the trait.Bernard M.
El cliente no dejó un comentario.Gayle M.
El cliente no dejó un comentario.DOMINICK D.
Ok for meJaime A. R.
keep up the good work!William L.
El cliente no dejó un comentario.Lois M.
El cliente no dejó un comentario.JASON S.
El cliente no dejó un comentario.WENDY B.
El cliente no dejó un comentario.JULANDIA DASHAY B.
El cliente no dejó un comentario.Danielle O.
El cliente no dejó un comentario.CHRISTOPHER MICH L.
For starters do not close this location. It is pure fire. Easy in and out onto the main road. Gas station is very close and has two access roads that lead to U-Haul. The only complaint I have is the steering wheel was shit. It literally was coming apart into my hands. But I was happy with the truck, and overall stoked about this location.Brandon H.
El cliente no dejó un comentario.John R. | Overall Experience
El cliente no dejó un comentario.TYRE L.
I don't know if there's anything better you can do. Sophia was great and the guys in the lot are awesome.JONATHAN ALLEN H.
El cliente no dejó un comentario.taniesha w. | Overall Experience
El cliente no dejó un comentario.Tim R.
Great servicesCUU T.
El cliente no dejó un comentario.Maria T.
Everything was great.DAVID WILLIAM J.
El cliente no dejó un comentario.Abe B.
El cliente no dejó un comentario.STEPHEN BURKHART W.
Keep up the good work.KEITH DORNELL J.
El cliente no dejó un comentario.Rocio F.
Fast and furiousAkeem K.
El cliente no dejó un comentario.GLEN LEE C.
El cliente no dejó un comentario.GARY G.
Over all the bestLeanna S. | Overall Experience
Great serviceJESUS ANIBAL L.
One of the techs was very helpful as I needed a fuse for the trailer lights. He just got right on it. Very helpfulPATRICK JAMES B.
The manager Johann is not professional, condescending and lacks customer service skills. Long time customer will never go back.Tamatha P.
Very good experience!!Kevin C.
I honestly have nothing but excellent things to say about the facility and the staffiulia S. | Overall Experience
Please know that Wendell the service tech when we picked up the trailer went above and beyond with customer service. He was very helpful and kind! Please let him know how appreciative we are of his superb service. Thank you, Donna SanchezDonna S.
El cliente no dejó un comentario.Jessica C.
El cliente no dejó un comentario.sheralee w. | Overall Experience
El cliente no dejó un comentario.Rose B. | First Impressions
Outstanding customer service from everyone I encountered. I would absolutely recommend this storage facility to anyone.Steven U. | First Impressions
The people in the office were 👍GREATGloria R. | Overall Experience
Miss Sophia Was absolutely professional, helpful and friendly. She made sure we had everything we needed to move our stuff into storage. This was not only a painless but also a delightful experience. She understands the concept of ... CUSTOMER SERVICEJOHN JEROME C. | First Impressions
El cliente no dejó un comentario.CHANTERRIOUS J. | First Impressions
El cliente no dejó un comentario.Jean S. | Overall Experience
The staff is great, i will not use any other locationThomas W. | Online Move In
El cliente no dejó un comentario.Peter A. | Overall Experience
El cliente no dejó un comentario.Racquel B. | Overall Experience
The manager Angela was exceptional none better. You should give her a bonusKENNETH C. | Overall Experience
This Location is BEST!!! Everyone and I mean everyone ( Chelsea, Angela, JC, June, Krayssa, Angelik, Sophia, Rich, Bill, Brad, David, Wendell, Robert, Tony, Kamien, John, And Francisco!! ) is soo amazingly Awesome! This is Definitely theee best Uhaul in NV!!! =) I will always store my belongings at U-Haul and use it for ALL my moving needs!! I highly recommend this location!! Fantastic customer service, Storage Secure and clean, trucks well maintained and can't get any better deals on boxes! What more Can you ask for!!!!! Thank you for the wonderful service!!! Keep up the Great Work! Thank youAdalia A. | Overall Experience
El cliente no dejó un comentario.BOHEMIAN W. | First Impressions
I honestly can not think of any instance where I had a "real" problem and it was not resolved is the reason for the "excellent" rating. On several occasions, I have had to speak with representatives both in person and over the phone and they were always friendly and helpful-did I add I rented a unit there, 2 at one point, for years? I highly recommend this Uhaul location for equipment rental and storage.SHERION DENISE P. | Overall Experience
Chelsea and Richard helped me each time I rented a unit, truck or trailer in the past couple of years. I truly appreciate all they did. The new GM Adalia has made the location more welcoming; the team can be themselves now and she extremely accommodating. Bill is very nice and will be there for all your truck/trailer/hookup needs. Thank you for taking care of my .Michelle M. | Overall Experience
El cliente no dejó un comentario.Ruth c. | Overall Experience
El cliente no dejó un comentario.Scott L. | Overall Experience
AMAZING CUSTOMER SERVICE!! THANK YOU SINCERELY KEN JOHNSONKenneth J. | Overall Experience
El cliente no dejó un comentario.Jennifer Renee H. | First Impressions
El cliente no dejó un comentario.martin p. | First Impressions
My rating said it all , the employee are great and helpful. I have just moved out of the unit and it was a nice friendly transition, one of the employee actually help me put some items into the uhaul truck when he seen I was having difficulty....Thanks uhaul team !!!JANICE MARIE L. | Overall Experience
El cliente no dejó un comentario.JERRY E. | Overall Experience
This facility is amazing. I love that a lock was included in the unit for us! The loading dock made moving in much easier, as did the elevator and all the dollies. I feel very secure knowing the unit is alarmed. The staff was so helpful and friendly. I'm very happy with this unit and will definitely recommend it to everyone! ¡Gracias!Kaeloni S. | First Impressions
thank you for a quick check-in and getting me on my way asap. The drive was quite long getting here so it was nice not having to wait long for the unit .Peter A. | First Impressions
Monthly rate for the 5x10 unit was a bit pricey.Leslie L. | Overall Experience
I was initially frustrated by wait time on the phone for fifteen minutes, however the person I spoke with was professional and courteous. After I received a reservation and went on the property everything went smoothly. ¡Gracias!thelma p. | First Impressions
El cliente no dejó un comentario.Kathleen V. | Overall Experience
El cliente no dejó un comentario.Nudar A. | Overall Experience
While the assistant manager I spoke to the evening of July 8th was very friendly and professional and confirmed my storage rental over the phone, when I went in the morning of the 9th the 2 female employees at the front desk stated I had no storage unit despite me being charged for it and refused to help. I was refused the service I paid for.Michael R. | First Impressions
There isn’t an option for 24 hour access online, but the wording makes it seem like that option is included, which made it extremely inconvenient to make a trip for nothing at 3am.Ashley M. | Online Move In
El cliente no dejó un comentario.Joann B. | Overall Experience
El cliente no dejó un comentario.Nicholas C. | Overall Experience
El cliente no dejó un comentario.Robert B. | Overall Experience
El cliente no dejó un comentario.Donna C. | Overall Experience
I was dissapointed that U-Haul does not pro rate the unit. I moved out early and still had 20 days left on my unit. I had this unit for 2 years and usually paid up 3 months in advance.. I called and texted with customer service to discover that I couldn't get my $66 back as the units aren't pro-rated like an apartment is. I would hesitate to recommend U-Haul for that reason. I would recommend that the customer find a space that does the pro-rating. My rent went up, which I found frustrating. I would have expected some kind of discount because I was a good customer that paid on time or in advance.Brenda D. | Overall Experience
El cliente no dejó un comentario.William W. | Overall Experience
El cliente no dejó un comentario.William W. | First Impressions
I had a unit here for about 7 years. Never had any problems. Such nice people work here! Thank you for everything!CELINE C. | Overall Experience
Chelsea was very respectful & professional. She was an excellent help.. Thank you much.Cherylbeth B. | First Impressions
Rental units are too expensive and At times, there's not enough space at the dock. Other than that, it's a A+ facility.FLORDELIZA M. | Overall Experience
El cliente no dejó un comentario.Teresa Ann S. | Overall Experience
Extraordinario servicio al clienteNicholas C. | First Impressions
Chantelle and the rest of the staff are the best....ANTHONY W. | First Impressions
El cliente no dejó un comentario.MICHAEL K. | Overall Experience
El cliente no dejó un comentario.Ronald M. | Overall Experience
El cliente no dejó un comentario.Crystal G. | First Impressions
El cliente no dejó un comentario.Miguel R. | Overall Experience
Something that would be helpful in the units would be lights.Douglas W. | Overall Experience
Always clean, and fresh smelling. I always felt secure while there. Best Uhaul storage facility!Amelia M. | Overall Experience
I no complaints everyone the front desk mike the manger was the perfect crew . I was with them for about 3 plus years n they treated very good .i would highly recommend them ...Katie L. | Overall Experience
One of the best storage facilities by far.Donna C. | Overall Experience
I enjoyed my time with you folks.michael m. | Overall Experience
Convenient location with lots of trucks, friendly and helpful staff, and clean facility. I will rent a storage unit from this location again.Jennifer Renee H. | Overall Experience
Smooth ride and execution of paperwork. Right on point!!!Dnelle S. | First Impressions
Manager Mike, and one of his employees, Angela, were great to work with!Patrick T. | Overall Experience
Came in to get my room, the clerk assisting me did not know how to look up reservations. She asked a coworker for help and he told her to figure it out because he was busy or to ask someone else.Ed G. | First Impressions
Thank uSally Y. | Overall Experience
Bill provided me with excellent customer service.Jennifer Renee H. | First Impressions
Staff was very nice very helpfulRosemarie L. | First Impressions
They had plenty of friendly staff and are very helpful.Leila P. | Overall Experience
I would use again and recommendMelissa R. | Overall Experience
noneRobert D. | Overall Experience
I had my belongings stored at this U-haul location for more than two years and was very confident that Mike and his staff ensured the utmost security and cleanliness of the facility. Thank you to themRhonda Germaine B. | Overall Experience
By far the Best UHaul Facility I have used.Francis H. | Overall Experience
Very helpful and pleased with the servicestephanie v. | Overall Experience
Angela was great to work with as well as all of the employeess that I talked with. After needing 4 units instead of 2, I was grateful for their coutesy and and professionalism.Lana A. | First Impressions
N/CJennifer H. | Overall Experience
I chose average because I reserved this trailer for $14 a day. The reservation was moved to the Nellis location due to your convenience. I had to drive 30 minutes to get it, plus I had to pay $50.Randy K. | First Impressions
Very clean, secure and well lit facility. Staff was very professional.Robert M. | Overall Experience
The facilities were of excellent quality. The building was immaculately clean. I also liked the security features. Staff were very responsive and accommodating.Cheryl C. | Overall Experience
Already expensive and raised the price every couple of months. Nickel and dimed is to another storage facility.Jonathan M. | Overall Experience
Thank you for keeping my personal property, safe and secured while I was transitioning from Vegas.Marshel B. | Overall Experience
Great serviceNorman F. | First Impressions
Extraordinario servicio al clienteCarmelo C. | First Impressions
Very helpful, great staff, and personnel. From the GM. and every one else. Highly recommend. A 5 star Unit.Vahe M. | Overall Experience
Wonderful experience and great service thank you uhalKenyon B. | First Impressions
Fees are much too high, I spent 3,800 in one year & five months. Will never return....Eunistie P. | Overall Experience
T'Anna was great! She was super friendly and helpful! Excellent customer service!Douglas W. | First Impressions
Hi Mike you are the coolest great serviceRichard W. | First Impressions
Staff was so helpful and welcoming!!Paula N. | First Impressions
Great facility and custom service. Very convenient hours.Yvonne D. | Overall Experience
I don't recall her name but the gal that helped us went above and beyond to answer questions and show me my options. I am happy about my agreement. She is an asset to your company.Mary B. | First Impressions
Best uhaul locationEZEQUIEL M. | First Impressions
Service at this location exceeded All my expectations very friendly very prompt I would definitely recommend this to any friendsElmer S. | Overall Experience
The staff was always nice and helpful.Stephanie S. | Overall Experience
Great experience.Ryan T. | Overall Experience
Everyone was extremely helpful, personable, and made this transitional season in my life... start off well. THANK YOU!!!!Deborah R. | First Impressions
!!!Jacqueline D. | Overall Experience
Great Customer Service Very Friendly and HelpfulKimberly F. | First Impressions
A GREAT U-HAUL LOCATION.EARL H. | Overall Experience
From day one, your staff has always been friendly, courteous and helpful. I've never had a problem. Great service!Marleen M. | Overall Experience
Very clean an friendCYNTHIA R. | Overall Experience
NDPreston A. | Overall Experience
Excellent.Stephanie F. | First Impressions
GrateTheodore P. | Overall Experience
Very happy having used your very clean storage unit.Lavonne H. | Overall Experience
thanksRobert Tandy X. | Overall Experience
I only needed storage for very short time, however, I was told I got the second month free, it was not noted anywhere and got message when the next payment was due. It was for the second month.Roxanne R. | Overall Experience
Thank you for working with me and understanding personal issues. I will always be grateful for having my stuff stored at Uhaul.Jazmin C. | Overall Experience
No commentsSABRINA M. | Overall Experience
Angela was super excellent, took care of me and went out of her way to solve any problems i had.John P. | Overall Experience
The staff was more than helpful with our changing needs. Especially Angela. Thank you for taking some of the stress off of our recent move!Kelli J. | Overall Experience
There was confusion about access hours. When I ask on the phone the person said 24 hour access. At check in there was no mention of access hours. When picking up Stuff I had to leave at 5 pm.Thomas H. | Overall Experience
I have used your facility on several occasions throughout the years and have always exceeded my expectations. The staff on this occasion was the most helpful and friendliest ever.Miguel T. | Overall Experience
I loved using this facility to store my furniture. It was a worry free experience. Respectfully; Deborah LafayetteDEBORAH L. | Overall Experience
Very helpful and was able to drop off truck at this location instead of the location that was specified on my original receipt. Ruth was extremely helpful as well!michael l. | Reservación
Good. JobVictor L. | Overall Experience
¡Gracias!MELVIN T C. | Overall Experience
The personnel was very friendly and helpful and the facility was perfect for our needs.Barbara f. | Overall Experience
Moving out of this storage and facility as the monthly cost raises yet again.JOSEPH S. | Overall Experience
I'm telling you I can't say enough about the customer service !!! I've been renting my trucks for the last couple years from U-Haul ... from locations from Boulder Highway and Horizon...95 and DurangoRonalld S. | Overall Experience
We were pleased with the haul experienceBrett W. | Overall Experience
Thank you for a great experience. Rich went above and beyond to assist us Thursday. He deserves a raise!SCHEHERAZADE B. | Overall Experience
N/CRich C. | Overall Experience
Horribletom v. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!