Customer Reviews for U-Haul Moving & Storage of Whitehall

3,876 comentarios

3500 E Main St   Columbus, OH 43213
(@ Barnett)

(614) 478-6620

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(614) 478-6620

3500 E Main St
Columbus, OH 43213
(@ Barnett)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN N. 
Clasificación:
4.0

Acknowledge and greet customers even when staff isn't handling that particular customer to create an experience vs customer service.

LAKISHA J. 
Clasificación:
4.0

Based on the fact that I only used 3 weeks of a month free storage, my opinion might be a little jaded, but the facility was clean and easily accessible. Staff was friendly and it was a breeze to check out when I was done with the unit.

Mark S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DIANNA M. 
Clasificación:
5.0

They went above and beyond to make sure I had a pleasant rental experience!! A+ team of employees at this location! Best uhaul I've rented from thus far!

KELLY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAKOTA B. 
Clasificación:
5.0

The manager was extremely helpful and went out of his way to help me. His team was great, extremely friendly and helpful. I would recommend this store to everyone. Excellent service!!!

JUSTIN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon Y. 
Clasificación:
5.0

Overall ranking of the car hauler the rate that I was charged and the four hours that I used it it was ridiculous I got charged for two days and I only need it for 4 hours of course I had to deliver it to a different spot because I didn't want to come all the way back to the same spot and that and that was an out-of-state spot but I feel getting charged for two days and only getting the use it for 4 hours was excessive I think that needs to change because I don't feel was worth it.

GERALD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA S. 
Clasificación:
5.0

ND

MARGARET H. 
Clasificación:
5.0

Nothing, it was fine

ERIC N. 
Clasificación:
5.0

El cliente no dejó un comentario.

BABAK D. 
Clasificación:
5.0

try to have trucks available for people with reservations.

BRIDGETTE C. 
Clasificación:
5.0

Very helpful with the entire process.

WILLIAM N. 
Clasificación:
4.0

El cliente no dejó un comentario.

ATHENA W. 
Clasificación:
5.0

Always good over all service at this location.

SANDRA S. 
Clasificación:
1.0

Not over charge people for extra days that they did not use

Damien W. 
Clasificación:
5.0

The staff was awesome! They were kind, courteous and very helpful!!

tiffany h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS B. 
Clasificación:
1.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

Best customer service experience in years. Greeted promptly on entry. Serviced in a matter of minutes. In and out. Only issue was with return via web link. Couldn't login for return via web page. Excellent overall experience.

FREDERICK R. 
Clasificación:
5.0

Always a pleasure- seriously, nice folks. No nonsense.

BABAK D. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAPE M. 
Clasificación:
5.0

Nothing. I always use this location because of their customer service is good and the store is clean and well stocked.

SANJAY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON P. 
Clasificación:
5.0

Except they tried to charge me twice, when I was due a refund..but the gentle got it corrected..Im very satisfied with Joe

Shanretea S.  |  Overall Experience 
Clasificación:
5.0

I have used this location for years , always good service.

ZERA H. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT P. 
Clasificación:
5.0

Good job!

KELVIN R. 
Clasificación:
4.0

El cliente no dejó un comentario.

JESSICA W. 
Clasificación:
5.0

The service folks were great!

PATRICIA M. 
Clasificación:
5.0

Great staff, friendly and easy to work with. Keep up the good work.ðŸ„

SCOTT P. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRI F. 
Clasificación:
5.0

Excellent customer service.

KIM D. 
Clasificación:
5.0

went above and beyond for me.

Jacob F. 
Clasificación:
5.0

staff should wear masks

Gerald F. 
Clasificación:
3.0

Be more prepared to service the customer

HAZEL D. 
Clasificación:
1.0

I received a truck with live roaches in it! I took it back and they exchanged it with a truck that was so loud and engine light stayed on the whole time!and was still charged 165.00 ! Worse experience ever!

Mynecia J. 
Clasificación:
4.0

The front windshield was a little dirty but other than that, the truck was fine.

Theresa T. 
Clasificación:
5.0

Associate could have recommended a smaller truck

Lillian M. 
Clasificación:
5.0

Very helpful employees.

STEPHEN C. 
Clasificación:
5.0

Ninguno

Tevin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wentfrey B. 
Clasificación:
4.0

Both check in and checking out staff were cheerful and professional. Gracias

SHAUN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

SANDRA S. 
Clasificación:
5.0

Was there couple months ago all was well, came in for a funeral, checked unit Whitehall Ohio must have got a lot of water/rain since I was last in state or there was leaks seen no visible water but 90% of stuff was coated in mildew, so had to throw most away or would have still been there;(

Raymond W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Charkel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAMERON W. 
Clasificación:
4.0

Answered all my questions they were very polite

JOYCE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS P. 
Clasificación:
3.0

El cliente no dejó un comentario.

JASON H. 
Clasificación:
2.0

I unfortunately did not have a great experience with UHAUL. This was my first time personally utilizing the service. Reserving the truck online was easy and the truck itself was clean and had no mechanical issues. I was however, surprised that the 10' truck I rented did not have a pull out ramp. I would expect that anything bigger than a van would have a ramp. I was moving furniture and other large items, and a ramp would have been helpful, as we were using a dolly cart. The greatest issue however, was the passive-aggressive customer service I received with one of the UHUAL employees. He seemed very nonchalant about his work. I asked whether I could add a second driver for the UHAUL (what I assume would be a common question) and he said no. His response was so flat/impersonal that I wasn't sure if he was joking (deadpan comedy) or being serious. Though a bit let down for logistical reasons, that I could not add a second driver, I proceeded with the reservation. Upon returning the truck, the same employee who had checked me in claimed that my friend had been driving when we returned, which was not true! I was most offended because we had just gone over the fact that my friend could not be added as a driver. So, to state that she was driving, insinuated that I went against UHAUL's terms. This same UHAUL worker was also making sarcastic remarks to another employee while I was present, which was very uncomfortable to watch. To wrap up, overall my service issues were due to the poor in-person costumer service and no driver flexibility on who can drive the truck. Some customers would be willing to pay more money to have that option.

KEITHIA T. 
Clasificación:
5.0

Keep being personal with each customer...

CLIFTON S. 
Clasificación:
4.0

The price quoted was what was charged but return about was reduce to 31.00+plus waiting for adjustment on cost I drove 11miles and not 20 as I earlier thought

MARGARET H. 
Clasificación:
5.0

You guys the only place I really come to. Because I like the Ser. Thank you!!!

linda b.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID D. 
Clasificación:
3.0

When we picked up the van it only had 61.0 miles on it, returned it with 87.0, the uhaul employee logged in as 870 miles and my credit card was charged $333.40. The correct amount of $58.77 was also approved and added on my card. I was told the incorrect amount of $333.40 would be canceled, as of today it's still showing approved, no sign of a reverse charge. Please improve on accuracy when vehicles are being returned,so no one has to go through the extras to have this removed from their card. Especially after 4 days of moving.

FLOYD M. 
Clasificación:
3.0

El cliente no dejó un comentario.

geneva e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PHYLLIS A. 
Clasificación:
5.0

Moving was great

Lorraine W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Josiephine T.  |  First Impressions 
Clasificación:
5.0

Fix the pothole at the street entrance.

JUDY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

NORMAN J. 
Clasificación:
5.0

Professional staff, vehicles well maintained and the hours of operation make this location a go to.

JONATHAN H. 
Clasificación:
5.0

Great customer service...real sharp reps!

CLIFTON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent S. 
Clasificación:
5.0

Both gentlemen working when I came in for move in were excellent help and very informative!

Jessica G.  |  Online Move In 
Clasificación:
5.0

I have rented from U-Haul before years ago, but the RECENT experience has been "EXCELLENT". Before you all did a lousy job in properly maintaining your equipment, but now it has been a 180 degree change in the RIGHT DIRECTION! Customer Service (Junior) was very responsive in assisting. Great job!

CLIFTON S. 
Clasificación:
3.0

Ninguno

Paris M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

DOROTHY S. 
Clasificación:
5.0

Customer service man was great.

ROSETTA P. 
Clasificación:
5.0

I can't think of a thing at this time. All went as expected.

BARBARA M. 
Clasificación:
5.0

Everything was generally very good and the staff was friendly. I had no issues with pick up or return. Very straightforward process. I would use this service location again in the future.

SIDNEY I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chad W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Loretta J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

REBECCA G.  |  Overall Experience 
Clasificación:
5.0

Everyone was great. Easy in and out

Shannon G. 
Clasificación:
3.0

The manager Richard is great! My movers said that the 20' truck we rented yesterday is the same we rented before and they had major issues with the dashboard becoming detached from the floor and extremely hot air blowing into the cab from the floor. They had to stop on the freeway to try to reattach it but said it kept coming undone, a hazard, especially at highway speeds. Truck TT7045E)

FELICIA F. 
Clasificación:
5.0

Very pleased.

MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

joe C. 
Clasificación:
5.0

Very nice a courteous staff at this location. Next time would like to be told that the vehicle smells of tobacco to the point where it was hard to drive. Thankfully, I needed it just for a few hours

LEA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Quintin S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kyra C. 
Clasificación:
4.0

The day I checked in and took possession of the unit, the woman who helped me was extremely rude and unprofessional. My experiences, other than that one time, with other employees were 100% positive

Thomas S.  |  Overall Experience 
Clasificación:
1.0

Seemed more like a "hang-out" than a business. The 6 people behind the counter ignored me for until I asked for help...they were more concerned with their own small talk than the customers.

Gregory S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marissa O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Concepcion V. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES W. 
Clasificación:
3.0

The in store representative was awesome. Your online experience? THE ABSOLUTE WORST EXPERIENCE I'VE EVER HAD!! Your online app and the customer service attached is totally useless

joni W. 
Clasificación:
5.0

Great Cust Service

ANTWAIN C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lydia D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
5.0

El cliente no dejó un comentario.

anthony g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MAURICE C.  |  First Impressions 
Clasificación:
5.0

excellent

Kenneth H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elisa P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaylah W.  |  Overall Experience 
Clasificación:
5.0

Second great experience with this location! Manager was very visible and kind. I brought my 1-way rental to the wrong location, but they took it back with no questions asked. I felt stupid, but Kelvin made it a breeze. On an already stressful moving day, this was a wonderful courtesy! Great job.

Ryan H. 
Clasificación:
5.0

This location gave me no problem… no hassle of extra charges. Very simple, quick service and professional!

Shari J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNA K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kallan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashly H. 
Clasificación:
4.0

El cliente no dejó un comentario.

JENEE L. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAELA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica P. 
Clasificación:
5.0

The customer representative that I got my vehicle from was named Phoenix. She was very professional, courteous and informative. She represents Uhaul in a fine way

Harold G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann A. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAUREL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

HOPE L.  |  First Impressions 
Clasificación:
5.0

Do something to hold employees, for longer period of time. looks like they don't last to long, at this places

MORIS D. 
Clasificación:
4.0

El cliente no dejó un comentario.

WAKESHIA G. 
Clasificación:
5.0

The man who hooked up the trailer was great. Very helpful and answered all of my questions

PAUL C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mario R.  |  Overall Experience 
Clasificación:
5.0

nice facility, associates were very nice and helpful, it was just too expensive. we found another facility for a fraction of the cost, just as clean and well maintained. However, the new facility lacks the 24 hour access that Uhaul offers.

Leslie P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DARLENE E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Marissa O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Persha G.  |  Overall Experience 
Clasificación:
1.0

I called the U-haul 800 number to reserve a unit at a facility that had a 1st floor unit available. I had to go to a location further away but was assured by the representative that a 1st floor unit had been reserved for me at this location. When i showed up at the facility I was told that I was being given a 2nd floor unit. I explained that I had spoken with a rep through the Uhaul 800 number and had been assured I was reserving a 1st floor unit. The owner basically told me I was out of luck and she had no 1st floor units available. I was utilizing a 1 month free offer based on a 1 way truck rental so i believe this lady (I did not get her name but her shirt said "owner") didn't want to give me a 1st floor unit since i was only using it for a month. On top of that, she was rude. I have 3 kids in college at Ohio State and have been, will be for the next several years, will need to rent trucks and storage facilities in Columbus to move them in and out of apartments and store their furniture in the summer months. Last year we used Casino storage on Broad Street. I will be going back to Casino in the future.

Thomas S.  |  First Impressions 
Clasificación:
5.0

Gracias

WESLEY C.  |  First Impressions 
Clasificación:
2.0

I hope my stuff is going to be ok as the roof looks like it has been patched several times and leaks.. I called and let them know I would be there 3 mins before the inside closed the lady said ok.. I get the when I said the doors where locked she refused to help me and told me to do it online which she could have told me on the phone instead of me standing in the parking lot trying to figure it out.. if I hadn’t been in an emergency situation and needed something at that moment I would have went to another company.

Iyana N.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Felicia R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JANET W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TOYA F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Iyana= B.  |  Overall Experience 
Clasificación:
5.0

Manager is awesome,,,plain And Simple very helpful...

shane s.  |  First Impressions 
Clasificación:
5.0

Thanks for sll your help this last year .

stephen b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy L.  |  Overall Experience 
Clasificación:
1.0

In the beginning I had a good experience with the uhaul staff. I caught Corona virus back in late March. I was so sick I had forgotten to pay the storage fee for April. I was feeling better and able to talk so I called to let the staff know what was going on around mid April and I paid the same day. Also this is my first missed payment. I haven't been to the storage unit since I've put my Things in there. I paid for the month of May on time. On May 29th I come to retrieve my things from storage, because I didn't need the unit anymore and my key doesn't Fit The Lock. I tell the staff no one knows why and says they can't help me. I had to pay $100 for a lock Smith to remove the lock. Im not stupid I know One of uhaul staff members changed my lock because of my late payment in April and they never changed my lock back. The Manager said he doesn't have any notes or keys for my unit. I know They didn't have any more red tags so they used a different lock to keep me out. There's no way my key shouldn't have worked. I understand being locked out for non payment but when I paid, it should've been fixed or uhaul staff should've took the lock off instead of me having to pay a lock Smith for a problem I didn't create. The manager wasn't helpful at all.

Melonie M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Yamisse P.  |  First Impressions 
Clasificación:
3.0

I cancel my storage Thursday may 13th Because there was two boats missin in my storage was very loose in I was uncomfortable so I just went on in cancel it

Tolliver C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Felicia R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

BRENT J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Derehl D.  |  Online Move In 
Clasificación:
5.0

Facility very clean. Extremely great experience. Never any issues when we would load or unload. Would definitely use this facility again.

Mary V.  |  Overall Experience 
Clasificación:
5.0

No!

Amy L.  |  First Impressions 
Clasificación:
5.0

It was a very busy day and there was a wait time, even though I reserved ahead. But everyone was helpful and pleasant regardless. The original unit was too small, and staff was very accommodating with changing to a different unit. In addition, we did not lock the unit properly and the company notified me to assure my items are safe. Highly recommend.

VICKIE C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jamie w.  |  Overall Experience 
Clasificación:
2.0

Staff was unaware how to do things. Wait time for me was 45 min with know one in front of me.

Tyesand B.  |  First Impressions 
Clasificación:
5.0

Staff members were courteous and helpful. Great experience - thank you!

Kris T.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

jamie w.  |  First Impressions 
Clasificación:
5.0

The lady who rented me the locker was very friendly and explained everything in a professional way. Glad I had her as an associate. My only complaint is the access hours. The outside units are till 10pm. Wish they could be till midnight. Also everything I opened the door the alarm would go off. I hope I'm not setting it off. I use the key card to sign in and out.

stephan w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

debra b.  |  First Impressions 
Clasificación:
5.0

Staff Shawnee and jermaine were very helpful and got me what I needed quick!

Angelique L.  |  First Impressions 
Clasificación:
5.0

Very helpful, thorough, knowledgeable and friendly. I've never had a bad experience at this UHAUL facility.

LAKE D j.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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