Customer Reviews for U-Haul Moving & Storage of Whitehall

3,942 reviews

3500 E Main St   Columbus, OH 43213
(@ Barnett)

(614) 478-6620

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(614) 478-6620

3500 E Main St
Columbus, OH 43213
(@ Barnett)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

KRISTEE B. 
Rating:
5.0

The rates are expensive. Try to be flexible and cheaper

SAMUEL N. 
Rating:
5.0

Nothing really; The truck was in good shape and I was checked in and out in just a few minutes.

CHRISTOPHER W. 
Rating:
5.0

Check in and drop off were super easy. They made it very clear what they expected for return, of you don't refill the gas across the street for $3 a gallon you get charged $4.50 a gallon for them to do it. Sweep out the bed after you're done unloading. Online price quoted me at $90-$95 for 24hr rental up to 39 miles traveled. I knew I only needed 25 miles to do the entire trip so that sounded good. During check-in I got quoted at $75, upon return it was down to $68 being charged to my credit card. Would definitely use this location again.

GEORGE P. 
Rating:
4.0

Customer did not leave a comment.

KOBY L. 
Rating:
3.0

The truck we were given to drive 1500 miles had absolutely no suspension resulting in many broken belongings, some of which irreplaceable. The ride was so rough that we considered stopping at an ER because my pregnant wife was getting jarred so bad for so long over even the slightest bump.

STEPHAN A. 
Rating:
4.0

Customer did not leave a comment.

REBECCA S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHINE R. 
Rating:
5.0

Customer did not leave a comment.

Netosha S. 
Rating:
5.0

The U-Haul storage facility was there when I was in need. Thank you.

Scott T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUHAIL A. 
Rating:
5.0

It was raining the day I rented your truck and the box leaked. As a result, some of our stuff got wet. I also expected to have tie down straps.

ALAN S. 
Rating:
5.0

Customer did not leave a comment.

Jesse W.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Michael W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICTORIA W. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY J. 
Rating:
5.0

Customer did not leave a comment.

MYLES H. 
Rating:
5.0

Customer did not leave a comment.

TYESAND B. 
Rating:
5.0

Your representatives when I arrived to pick up the van were so very helpful and upbeat! Employee who helped me upon return could use some customer service lessons from your morning crew.

LUCILLE H. 
Rating:
4.0

Customer did not leave a comment.

L S. 
Rating:
5.0

Customer did not leave a comment.

CAREY I. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO S. 
Rating:
3.0

Using the mobile app to return was useless and wasted time.

Jameika K. 
Rating:
5.0

Customer did not leave a comment.

BRYAN W. 
Rating:
5.0

Customer did not leave a comment.

LASHAD L. 
Rating:
5.0

Joe is great! Get him some reliable help. You're abusing his loyalty.

Lillian M. 
Rating:
3.0

The cab of the truck was muddy so we needed our own plastic to protect our things.

KENYA B. 
Rating:
4.0

Customer did not leave a comment.

JORDAN M. 
Rating:
4.0

Customer did not leave a comment.

Sikeena W. 
Rating:
5.0

Customer did not leave a comment.

JOLEY S. 
Rating:
5.0

Customer did not leave a comment.

GLADYS M. 
Rating:
5.0

You guys did a great job!

BRITTANY W. 
Rating:
5.0

Everything was fine

JOHN H. 
Rating:
4.0

Everyone was very nice and kind . Thank you for that

RUSSELL F. 
Rating:
5.0

Just keep up the good customer service and thank you for your service.

DARLENE K. 
Rating:
4.0

Customer did not leave a comment.

TERRENCE T. 
Rating:
5.0

I use this location often and the employees are all very friendly and professional. Never had an issue at this store!

JORJA F. 
Rating:
3.0

Wouldn't recommend uhaul. Drove total of 13 miles , they projected 25 no refund., bought 2 full gallons of gas across the street from uhaul. Uhaul charged me $20 for gas. The mileage feels the truth about that. Horrible process. Tank should be full at pick up and full when returned. Not 7/8ths of a t ank crap.

JAMECIA L. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
1.0

Customer did not leave a comment.

JASMINE M. 
Rating:
5.0

Customer did not leave a comment.

RODNEY B. 
Rating:
5.0

Customer did not leave a comment.

PHYLLIS E. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
4.0

The cab of the van smelled like smoke, and I was worried it would get on the sofa I was moving.

Chris K. 
Rating:
5.0

They were helpful and it was a much better experience than I expected.

ROXANE M. 
Rating:
5.0

Customer did not leave a comment.

Terry B.  |  Overall Experience 
Rating:
5.0

The peoples there were very friendly and knowledgeable about everything that I had to ask,they took their time and answered ALL of my questions and I appreciate them very much Thank you U-haul ppl very much for the experience that I had 💖

Shirley B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

roxane m.  |  First Impressions 
Rating:
5.0

Make sure your employees are listen regarding recommendations in improving the overall experience.They are very valuable to your overall operation!

CLIFTON S. 
Rating:
5.0

nothing.

KIMBERLY H. 
Rating:
5.0

Customer did not leave a comment.

LYDIA F. 
Rating:
5.0

Fast check-out and return. Van was clean and ran well - many thanks!

KEVIN D. 
Rating:
5.0

Customer did not leave a comment.

PATRICK M. 
Rating:
5.0

Customer did not leave a comment.

Josh C. 
Rating:
5.0

Customer did not leave a comment.

LORIAN S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS K. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
1.0

Everyone was sitting around gossiping, and when asked a question no one knew the answer or how to get the answer.

MACEY S. 
Rating:
5.0

Everyone was exceptionally friendly and cared about my needs.

Felicia B.  |  First Impressions 
Rating:
5.0

Was very happy with my service recommend to my family and friends

PATRICIA H.  |  Overall Experience 
Rating:
5.0

Nice people that work there

DONALD B. 
Rating:
5.0

Customer did not leave a comment.

SHAFEE L. 
Rating:
5.0

No suggestions- smoothest check in, check out I have had with any U-Haul. I don't rent from other brands.

PATRICIA C. 
Rating:
5.0

They were very courteous and quick about getting me back on the road so as to not take up a lot of my time.

Scott T. 
Rating:
5.0

Customer did not leave a comment.

JOSIEPHINE T. 
Rating:
5.0

The Columbus team was amazing and super helpful! Rich H did a fabulous job checking all of the connections and reviewing towing safety items with me.

KELLY W. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN N. 
Rating:
4.0

Acknowledge and greet customers even when staff isn't handling that particular customer to create an experience vs customer service.

LAKISHA J. 
Rating:
4.0

Based on the fact that I only used 3 weeks of a month free storage, my opinion might be a little jaded, but the facility was clean and easily accessible. Staff was friendly and it was a breeze to check out when I was done with the unit.

Mark S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DIANNA M. 
Rating:
5.0

They went above and beyond to make sure I had a pleasant rental experience!! A+ team of employees at this location! Best uhaul I've rented from thus far!

KELLY P. 
Rating:
5.0

Customer did not leave a comment.

DAKOTA B. 
Rating:
5.0

The manager was extremely helpful and went out of his way to help me. His team was great, extremely friendly and helpful. I would recommend this store to everyone. Excellent service!!!

JUSTIN S. 
Rating:
5.0

Customer did not leave a comment.

Shannon Y. 
Rating:
5.0

Overall ranking of the car hauler the rate that I was charged and the four hours that I used it it was ridiculous I got charged for two days and I only need it for 4 hours of course I had to deliver it to a different spot because I didn't want to come all the way back to the same spot and that and that was an out-of-state spot but I feel getting charged for two days and only getting the use it for 4 hours was excessive I think that needs to change because I don't feel was worth it.

GERALD R. 
Rating:
5.0

Customer did not leave a comment.

SANDRA S. 
Rating:
5.0

NA

MARGARET H. 
Rating:
5.0

Nothing, it was fine

ERIC N. 
Rating:
5.0

Customer did not leave a comment.

BABAK D. 
Rating:
5.0

try to have trucks available for people with reservations.

BRIDGETTE C. 
Rating:
5.0

Very helpful with the entire process.

WILLIAM N. 
Rating:
4.0

Customer did not leave a comment.

ATHENA W. 
Rating:
5.0

Always good over all service at this location.

SANDRA S. 
Rating:
1.0

Not over charge people for extra days that they did not use

Damien W. 
Rating:
5.0

The staff was awesome! They were kind, courteous and very helpful!!

tiffany h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
1.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Best customer service experience in years. Greeted promptly on entry. Serviced in a matter of minutes. In and out. Only issue was with return via web link. Couldn't login for return via web page. Excellent overall experience.

FREDERICK R. 
Rating:
5.0

Always a pleasure- seriously, nice folks. No nonsense.

BABAK D. 
Rating:
5.0

Customer did not leave a comment.

PAPE M. 
Rating:
5.0

Nothing. I always use this location because of their customer service is good and the store is clean and well stocked.

SANJAY C. 
Rating:
5.0

Customer did not leave a comment.

BRANDON P. 
Rating:
5.0

Except they tried to charge me twice, when I was due a refund..but the gentle got it corrected..Im very satisfied with Joe

Shanretea S.  |  Overall Experience 
Rating:
5.0

I have used this location for years , always good service.

ZERA H. 
Rating:
4.0

Customer did not leave a comment.

DAVID A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Good job!

KELVIN R. 
Rating:
4.0

Customer did not leave a comment.

JESSICA W. 
Rating:
5.0

The service folks were great!

PATRICIA M. 
Rating:
5.0

Great staff, friendly and easy to work with. Keep up the good work.ðŸ„

SCOTT P. 
Rating:
5.0

Customer did not leave a comment.

TERRI F. 
Rating:
5.0

Excellent customer service.

KIM D. 
Rating:
5.0

went above and beyond for me.

Jacob F. 
Rating:
5.0

staff should wear masks

Gerald F. 
Rating:
3.0

Be more prepared to service the customer

HAZEL D. 
Rating:
1.0

I received a truck with live roaches in it! I took it back and they exchanged it with a truck that was so loud and engine light stayed on the whole time!and was still charged 165.00 ! Worse experience ever!

Mynecia J. 
Rating:
4.0

The front windshield was a little dirty but other than that, the truck was fine.

Theresa T. 
Rating:
5.0

Associate could have recommended a smaller truck

Lillian M. 
Rating:
5.0

Very helpful employees.

STEPHEN C. 
Rating:
5.0

None

Tevin M. 
Rating:
5.0

Customer did not leave a comment.

Wentfrey B. 
Rating:
5.0

Was there couple months ago all was well, came in for a funeral, checked unit Whitehall Ohio must have got a lot of water/rain since I was last in state or there was leaks seen no visible water but 90% of stuff was coated in mildew, so had to throw most away or would have still been there;(

Raymond W.  |  Overall Experience 
Rating:
5.0

You guys the only place I really come to. Because I like the Ser. Thank you!!!

linda b.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

geneva e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josiephine T.  |  First Impressions 
Rating:
5.0

Both gentlemen working when I came in for move in were excellent help and very informative!

Jessica G.  |  Online Move In 
Rating:
3.0

None

Paris M.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Loretta J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MAURICE C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HOPE L.  |  First Impressions 
Rating:
5.0

Thanks

WESLEY C.  |  First Impressions 
Rating:
2.0

I hope my stuff is going to be ok as the roof looks like it has been patched several times and leaks.. I called and let them know I would be there 3 mins before the inside closed the lady said ok.. I get the when I said the doors where locked she refused to help me and told me to do it online which she could have told me on the phone instead of me standing in the parking lot trying to figure it out.. if I hadn’t been in an emergency situation and needed something at that moment I would have went to another company.

Iyana N.  |  Online Move In 
Rating:
5.0

Manager is awesome,,,plain And Simple very helpful...

shane s.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Yamisse P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BRENT J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Derehl D.  |  Online Move In 
Rating:
5.0

It was a very busy day and there was a wait time, even though I reserved ahead. But everyone was helpful and pleasant regardless. The original unit was too small, and staff was very accommodating with changing to a different unit. In addition, we did not lock the unit properly and the company notified me to assure my items are safe. Highly recommend.

VICKIE C.  |  First Impressions 
Rating:
5.0

The lady who rented me the locker was very friendly and explained everything in a professional way. Glad I had her as an associate. My only complaint is the access hours. The outside units are till 10pm. Wish they could be till midnight. Also everything I opened the door the alarm would go off. I hope I'm not setting it off. I use the key card to sign in and out.

stephan w.  |  First Impressions 
Rating:
5.0

Very helpful, thorough, knowledgeable and friendly. I've never had a bad experience at this UHAUL facility.

LAKE D j.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top