Customer Reviews for U-Haul Moving & Storage of Westwood

1202 comentarios

8015 S Gessner Rd   Houston, TX 77036
(Beechnut st Across from Best Buy)

(713) 995-5512

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(713) 995-5512

8015 S Gessner Rd
Houston, TX 77036
(Beechnut st Across from Best Buy)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

It was good

AXEL C. 
Rating:
5.0

Customer did not leave a comment.

Kerstin C. 
Rating:
5.0

Customer did not leave a comment.

RODERICK A. 
Rating:
5.0

Customer did not leave a comment.

SCOTT B. 
Rating:
5.0

good service

Jemmell S. 
Rating:
5.0

Customer did not leave a comment.

NTAYOBATANDEMYE J. 
Rating:
4.0

Lower they price

JA VAY H. 
Rating:
4.0

Customer did not leave a comment.

Steve F. 
Rating:
5.0

Customer did not leave a comment.

MARSHA A. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

Bill correctly. I used and entered the correct fuel amounts, took pictures as instructed. and you billed for not bringing back full. I brought it back at the level that I got it. Then I got another charge. I am disputing it becuase I have called and emailed and NO ONE is getting back to me. Very frustrating.

Arturo R. 
Rating:
4.0

All I saw was good.

FNU F. 
Rating:
5.0

Customer did not leave a comment.

JAYLIER A. 
Rating:
5.0

The young man was very pleasant and professional

QUENCY W. 
Rating:
4.0

The Vehicle is too old. It seems it needs a Tune Up, Oil Change or maybe something is going on with the Transmission, because it kept pulling !!!!

SHALANDRA R. 
Rating:
5.0

Customer did not leave a comment.

Dai T. 
Rating:
5.0

Customer did not leave a comment.

mishundalin E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RENE M. 
Rating:
5.0

Customer did not leave a comment.

Elvert D. 
Rating:
5.0

Customer did not leave a comment.

Stephanie W. 
Rating:
5.0

The best , thx

YAUDEL P. 
Rating:
5.0

Just picked up an appliance dolly. Excellent and clean place.They had to correct a mistake from the previous location (Mikes Drive Thru) , which is not a good place with unpleasant service.

Wouter B. 
Rating:
5.0

Customer did not leave a comment.

EMEKA I. 
Rating:
5.0

No comments right now.

JOSEPH E. 
Rating:
3.0

Customer did not leave a comment.

Marley S. 
Rating:
2.0

Side mirror was loose and truck window were dirty. No fluid to clean windows. Dangerous to drive with a loose side Mirrow.

Shirley A. 
Rating:
5.0

Customer did not leave a comment.

Ericka B. 
Rating:
5.0

Excellent customer service.

SAM M.  |  First Impressions 
Rating:
5.0

Torrey was Awesome! She gave great customer service.

JAMET WELETTA M. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

hank L. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

The GM was amazing and very accommodating, I would go there again if I needed to move.

Kendra D. 
Rating:
5.0

Toy was so kind and helpful to us. I would highly recommend her to rent from. But as for the U-haul dealer around the corner located on Belt Way 8 at Airport. I think Stephen is the manager but he was at a meeting and there was an African Female middle aged behind the desk that was so rude to me and actually was the reason I walked out and went to the Gessner Location to Toy and rent. I will never go back to the Belt Way location again and will NOT recommend that location for sure, She was just horrible and I really don't think she wants a job so maybe you can help her find another one just not there. She is only hurting your business. God Bless and take care.

James H. 
Rating:
5.0

Customer did not leave a comment.

Karen N. 
Rating:
1.0

Personnel did not know how to use equipment. Reservation was made as an “in town” when it was a one way out of state. When a coworker needed assistance, and her colleague was in the bathroom, she shouted “what's taking so long? Are you touching yourself in there?” At which point the person behind me in line decided he did not want to stay and left the line and drive away. Presumably to another uhaul location. I don't blame him.

RACHEL M. 
Rating:
5.0

U haul is good and have a good friendly staffs

Isaac E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BYRON V. 
Rating:
4.0

The gate was broken in the back. Inconvenience to move out.

Siren L.  |  Overall Experience 
Rating:
5.0

I was charge for damage belt on the trailer and one of them was already damaged and I got change for both.

fredy B. 
Rating:
5.0

Customer did not leave a comment.

manuel C. 
Rating:
4.0

Customer did not leave a comment.

BRENDA A. 
Rating:
2.0

A lot of aspect were good to go until I actually got to the store. I had my picture taken like Im some jail house bird, like wtf!!? Where do they do that at? I had submitted my documents through the touchless check in, so was that necessary? No. Even then, I would've still given an excellent rating but right before the photo scenario, I was basically forced to sign a document, that I had to get that damage collision waiver or otherwise was not getting that van because apparently (based on what your employee said which sounded like bullshit forced upsell) your van was worth x amount of money, was so quote and quote new and because it had less than so many miles. Im a damage appraiser and from inspection standpoint, your so quote and quote new van needs lots of work already. Front and rear chrome bumpers were ding; chrome is not repairable around this parts so that's a start. Huge ding on the right rear cargo door, driver door and right qtr panel and right front door.

LAZARO MIKE M. 
Rating:
5.0

Very good.

Marisol V. 
Rating:
5.0

Customer did not leave a comment.

Adesola O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LONNIE S. 
Rating:
1.0

Service to get the truck was extremely slow. The worker was not properly trained. Also, we barely drove a couple miles and they charged us for gas.

Monica V. 
Rating:
3.0

Next time when a person is new and they don't really know what they are doing when they return the truck back the same day but it was closing time but they return it two hours later and they phone dies so they can't call or fill out the returning the truck back app they were supposed to check the cameras to see what time they return the truck back. But instead they charged me for another day whenever they open the next day and said that's when i return the truck. I don't think that's fair at all. So they kept my money 100$ and just wanted to give me 4$ back. How when i returned the truck back the same day. Two hours later. When i try to tell them what happened they took another 7$ off my card saying that they will put it back on my card so i was like what's the reason if yall taking it off in the first place. Couldn't even answer my question. So if they be a next time for me out would be cash this time not my card. Thanks for everything Uhaul

PRECIOUS A. 
Rating:
5.0

Customer did not leave a comment.

RAQUEL M. 
Rating:
5.0

Customer did not leave a comment.

Alexis A. 
Rating:
5.0

Staff was professional and I was taken care of quickly and to my satisfaction. Job Well Done!

Phil P. 
Rating:
1.0

I have used U-Haul many times, and this is by far the worst location and wars maintain truck ever. If it wasn't such a hassle to get the truck during the pick up process I would have returned it immediately due to my overall safety concerns. Had I've been driving out of town or further it would not have been acceptable

Barrett L. 
Rating:
5.0

Very smooth transaction.

CHRISTOPHER B M. 
Rating:
5.0

Customer did not leave a comment.

YOLANDA F. 
Rating:
5.0

I strongly recommend this Uhaul Location to all my friends, I always rent truck from this location since 2010 and so far always got best customer services all the time, All staff are very helpful and Equipments are always clean, this time they also give you disinfected wipes with key for our peace of mind , Thank you Corporate for always keeping good staff at this location, This time I missed Manager Leonerd but new manager also took good care while we rent truck, Thank you all team member of Uhaul team

DARSHAK T. 
Rating:
5.0

Great service. Easy pick-up and drop-off

Adesola O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SAKORIA DE SHUN D. 
Rating:
5.0

Customer did not leave a comment.

LEE J. 
Rating:
3.0

Customer did not leave a comment.

Peter S. 
Rating:
5.0

Customer did not leave a comment.

Franklyn P. 
Rating:
5.0

Customer did not leave a comment.

Philmena D.  |  Overall Experience 
Rating:
5.0

Excellent customer service

Mark S. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Great service from Amber!

Dennis V. 
Rating:
2.0

Your sell man is rude.

CHRISTIAN C. 
Rating:
5.0

Customer did not leave a comment.

CECIL K. 
Rating:
5.0

Great and fast service.

Lucius S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth L. 
Rating:
4.0

Drop off to any location should be applied.

DORATHY OGBENYEA N. 
Rating:
5.0

Customer did not leave a comment.

SHIRLON L. 
Rating:
5.0

Customer did not leave a comment.

Emily B. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO S. 
Rating:
5.0

I love how the staff was so friendly and helpful..

Philmena D. 
Rating:
5.0

Transporter was pretty beat up.

Eduardo P. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
1.0

I had to waste gas and mileage to go back to the uhaul location because they never explained to me about the lock on the back door of the 17' truck. When we were ready to move our velongings we realized there was a lock on the back door that appeared locked. The lady at the front desk was also very rude and picked up other peoples phone calls while dealing with me. I would like for somebody to contact me asap thank you.

LEVY G. 
Rating:
5.0

Customer did not leave a comment.

FRANK OLIVIER H. 
Rating:
1.0

The person that rented me the truck did so without setting up the drop off location, even though I told her i know exactly where I need to drop it off. Before I was finished with the truck I received a call from a different location on Mesa Rd. telling me the truck is reserved for someone else and that i will receive a $520 bill for not bringing them the truck. That is not my problem, he needs to talk to the person that rented me the truck.

Warren E. 
Rating:
4.0

They tried to help me as much as they could because there was no annotation about my incident. So they gave two number to make a complaints which I'm about to make

carlos V. 
Rating:
3.0

Customer did not leave a comment.

Hendrik G. 
Rating:
5.0

Everything was on time...

Bobby W. 
Rating:
5.0

The customer service agent at this location was excellent. She was very friendly and knowledgeable, and she clearly reviewed with me the details and fees of my rental. And, she did a great job adhering to social distancing.

ROBERTO L. 
Rating:
5.0

Customer did not leave a comment.

Adrian M. 
Rating:
3.0

The manager, Tory, was super helpful and really nice!

Nancy V. 
Rating:
5.0

The leasing agent Amber was top notch.

Michelle E. 
Rating:
5.0

Customer did not leave a comment.

anissa P. 
Rating:
5.0

Great customer service all the way around! Clean facilities and equipment was well maintained. Will definitely use this location again.

Leticia H. 
Rating:
5.0

Customer did not leave a comment.

Samson D. 
Rating:
3.0

Not cancel our 2 day reservation without notification....only to find out as we arrived to pick up...then when forced to re-book, the mileage was conveniently $.40 higher per mile. SCAM

Reginald M. 
Rating:
4.0

Customer did not leave a comment.

Nwanoruo O. 
Rating:
5.0

The equipment was fine however the truck needs to be maintained engine wise. I was afraid that the truck would stop because it felt like transmission issues. When I got to the speed of 70 the AC cut off and if you passed 70 mph it would cut back on. The attendant was great , my concern was the truck.

CYNTHIA W. 
Rating:
5.0

Tara, the Manager at the Beechnut location in Houston TX 77074 was AMAZING!! My wife and I are first time homebuyers and everything is so new to us. Tara was so helpful on what boxes to buy! HIGHLY RECOMMEND THIS LOCATION!!

Fahad H. 
Rating:
2.0

Look at the order clearly that the customer place online and not charge them for something they did not or use

Alicia B. 
Rating:
5.0

Took too much time for pick up confirmation — needs to improvise.

nishanth K. 
Rating:
5.0

The Uhaul people are great. Truly caring. The truck was clean but does need a wheel alignment. Thank you

Christopher T. 
Rating:
5.0

Customer did not leave a comment.

THUY N. 
Rating:
2.0

Location nearby did not have proper size. Alternate location had one guy handling 3+ orders alone so scheduled time was not observed. Used Website the night before to expedite pick-up and add possible alternate drivers. Website had blocked are in input section. Call back eliminated me and added alternate driver that prolonged check out the next day. Online checkout process is unworkable and unfriendly!!

Randy J. 
Rating:
5.0

Customer did not leave a comment.

Whitley F. 
Rating:
5.0

i especially was happy with salesperson. very knowledgeable courteous and friendly. have been there before and will control do so. thanks

Larry D. 
Rating:
4.0

Customer did not leave a comment.

Kenneth H. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

The truck was good, the office lady was good. I love the location.

Amuzie A. 
Rating:
5.0

Loved it. I had no problem getting my equipment and returning it.

Roberto A. 
Rating:
5.0

Customer did not leave a comment.

Furman F. 
Rating:
3.0

When advertising product for reservation, please be sure to have the items available when a customer request it. I reserved 2 dolly's with the rental truck and made a reservation for everything 2 weeks in advance. On the day I came in to pick up the truck and 2 dolly's, UHaul did not have the dolly's at all, as a matter of fact, none of your stores had dolly's available. I had to purchase a dolly from Home Depot. I was highly disappointed, and this was unacceptable for me. If I didn't need the dolly's, believe me I wouldn't have reserved them at all.

Michael P. 
Rating:
4.0

Customer did not leave a comment.

Lonnie J. 
Rating:
5.0

Niiice

Victor B. 
Rating:
5.0

Customer did not leave a comment.

Ali A. 
Rating:
5.0

Employees are very respectable very professional and know what they are doing

Edith L.  |  First Impressions 
Rating:
5.0

Very nice clean storage space. Excellent customers Service. Very Very Helpful and humble staff. Best Storage

theresa u.  |  First Impressions 
Rating:
5.0

Staff very friendly and helpful.

John R.  |  Overall Experience 
Rating:
5.0

Staff were always friendly and helpful. Place was always clean.

J. Robert R.  |  Overall Experience 
Rating:
5.0

Employees were VERY helpful and considerate of my feelings. Facility was clean they answered EVERY question or concerns I had and even supplied me and my helpers drinks.

Jackie C.  |  First Impressions 
Rating:
5.0

The gentleman that helped us (I don’t remember his name) was extremely helpful and efficient. He made the entire process very easy.

KATHERINE G.  |  First Impressions 
Rating:
5.0

Excellent service.

Ruwa S.  |  Overall Experience 
Rating:
5.0

Thank you fveru very much i

maria m.  |  Overall Experience 
Rating:
2.0

Contract said one unit #; was directed to a different unit. Mgr called 2 weeks later asking if I had "moved out of my unit." Staff had cut my lock off my unit. Now must go back to straighten out mess.

Thomas G.  |  First Impressions 
Rating:
5.0

very friendly staff, thank you!

Jason C.  |  First Impressions 
Rating:
2.0

Staff rude, harrass u.

Cekennacheriff R.  |  Overall Experience 
Rating:
5.0

The store manager Destiny is awesome she was very helpful and very friendly she offered us several different sizes and helped us decide in the end to get a size larger than we thought thank you so muc

teresa h.  |  Overall Experience 
Rating:
5.0

agent was very helpful

Liam O.  |  First Impressions 
Rating:
5.0

Enjoyed our rental space and the ease and convienience of our space. Thank you.

juluis p.  |  Overall Experience 
Rating:
5.0

All the staff was very friendly and customer service was excellent

Margaret M.  |  Overall Experience 
Rating:
5.0

I think Destiny the general manager is awesome. She has always been very professional and very courteous ! She was very knowledgeable about the U-Haul side and the storage side.

teresa h.  |  First Impressions 
Rating:
5.0

Thank you Destiny and all the staff for all the help!

Daniela O.  |  Overall Experience 
Rating:
5.0

Very friendly staff. Great atmosphere when first walk in. Thank you so much Destiny Wilcox

veronica j.  |  Overall Experience 
Rating:
5.0

Every employee that I worked with was kind and helpful. Many thanks.

Delaney O.  |  Overall Experience 
Rating:
5.0

all was good and nice. Very helpful with any questions that I had. 3 years of niceness!!!

NANCY D.  |  Overall Experience 
No reviews have been submitted for this location.

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