Customer Reviews for U-Haul Moving & Storage of Westwood

1,394 comentarios

8015 S Gessner Rd   Houston, TX 77036
(Beechnut st Across from Best Buy)

(713) 995-5512

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(713) 995-5512

8015 S Gessner Rd
Houston, TX 77036
(Beechnut st Across from Best Buy)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Great customer service and the manager Mr Eric He is awesome and very professional.

EDUARDO C. 
Clasificación:
5.0

Great customer service!

Gairet S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley E. 
Clasificación:
5.0

Realmente el manager Eric, muy professional y un excellente servicio

Luis Carlos M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alice G. 
Clasificación:
5.0

Very helpful and professional.

Deborah B.  |  First Impressions 
Clasificación:
1.0

This will be my last time at this location unless I find out your employee, Toni no longer works there. I rented from Eric Hinton yesterday and he was the best, rapport was good and customer service was great. Returning the vehicle and dealing with Toni was a nightmare. Her attitude, approach, manners and language can completely close a business.

Kate O. 
Clasificación:
1.0

The young black lady was incredibly rude, and wasn't helpful at all, she kept asking for information I didn't have, and instead of helping me, I was on the phone with various customer representatives for an 1.5 hours, until her manager resolved my issue.

Herbi A. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMAL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alice G. 
Clasificación:
5.0

El cliente no dejó un comentario.

walter A. 
Clasificación:
5.0

Thinking>>>

Randolph S F. 
Clasificación:
5.0

As usual manager was on site and VERY helpful and considerate of my time aswell as courteous been dealing this particular site for years

Jackie C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tekchand T. 
Clasificación:
2.0

El cliente no dejó un comentario.

Miguel P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luckson E. 
Clasificación:
5.0

All the people here were very friendly and helpful Great prices great people definitely will be back.

Joe S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Xiaoqiang W. 
Clasificación:
5.0

The associate was away from the desk to attend to us when we returned. We had to make 2 trips to return key

Oiza K. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDUARDO G. 
Clasificación:
5.0

I was sent to two other locations to pick up a truck. One location did not have the truck. The other location was closed. The third location on Gessner was excellent. I would not revisit the South Main location. I wasted 3 hrs. and received a truck with less than one eighth of a tank of gas. Then I had to rush around to find gas. The whole time I had works waiting for me.

LEILA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cortina C. 
Clasificación:
5.0

El cliente no dejó un comentario.

OGOCHUKWU E. 
Clasificación:
3.0

The air does not work

DARLENE K. 
Clasificación:
5.0

Great customer service even with a smile.

Michael P. 
Clasificación:
5.0

Eric the Manager at this location was super helpful, fast and friendly. Definitely great customer service experience!

Yakov B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Virginia S. 
Clasificación:
5.0

Professional team at the Gessner location.

Jeffrey A. 
Clasificación:
5.0

No comments

carlos O. 
Clasificación:
5.0

Was absolutely thrilled our truck was there when she said it would be. Last May at a different location we had awful service and no truck. And no help finding one. This location FAR superior. Gracias

Michael D. 
Clasificación:
4.0

Just would have liked someone at the desk or note at the desk telling us what to do if no one was there.

JOHN T. 
Clasificación:
4.0

You moved my location for pickup and drop off at the last minute adding significantly to my cost. When I asked at my new location is they could do anything they said no. While unappreciated having a truck, I had a budget and the move cost me a lot more. I think that was very poor service. You should honor mileage rates from the original reservation. It came across as a scam to make more money. Not impressed- moving is stressful enough without the cost going up.

GORDON G. 
Clasificación:
5.0

Check tire pressures on trucks and trailers .

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

yibran M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Latarsha B. 
Clasificación:
5.0

I wasn't aware the rates had gone up. Last August I paid 140.00 9 months later same trip was 182.00

Efraim J. 
Clasificación:
5.0

El cliente no dejó un comentario.

NKECHINYE K. 
Clasificación:
5.0

The manager was very nice and helpful. Great guy

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sam L. 
Clasificación:
4.0

Overall it was a good experience. The recieving gentleman was very polite and I felt comfortable checking out. The young Lady who check me in was also very polite and helpful, also very understanding.

Robert J. 
Clasificación:
5.0

Attendant great service.

Saul M. 
Clasificación:
5.0

Nothing mr Eric Hinton great service thanks.

Saul M. 
Clasificación:
3.0

Got charged for gas eventho I put it back like it was when I got it

Shennell L. 
Clasificación:
4.0

El cliente no dejó un comentario.

DERIS A. 
Clasificación:
5.0

El cliente no dejó un comentario.

QUANHU Z. 
Clasificación:
5.0

Keep like that evrerhing it's perfect

Rita R. 
Clasificación:
4.0

El cliente no dejó un comentario.

JULIE M. 
Clasificación:
5.0

There is nothing that I can think of.

Michael S. 
Clasificación:
5.0

Just come to the front desk quicker I waited like 15 mins before being seeing but the guy was helpful when he did come finally!

RASHAWN H. 
Clasificación:
5.0

The employees were courteous, friendly and very helpful.

Michael S. 
Clasificación:
5.0

Super kind staff that helped me even while I was on the road. They even helped me find a storage facility when my original plans didn't go through. Thanks Team U-Haul !

Candice Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASMINE B. 
Clasificación:
5.0

It was the 1st of the month so I took the truck back that evening rather than wait until 10AM the next morning. I wanted it to be available when you opened up in case someone needed it. You charged me $20 for doing that. I won't make that mistake again.

BRUCE W. 
Clasificación:
5.0

Great

SAUL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDA M. 
Clasificación:
5.0

The staff was extremely polite and helpful during a stressful. I will always come back to this location. Eric is the calmest being I've ever met. Such a relief during crunch time for me. The ladies were just as comforting. Such a GREAT TEAM. THANX GANG!!

MONICA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer A. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN M. 
Clasificación:
5.0

Possibly a little more thorough training for employees to fully understand and know the entire operation of closing out but other than that great job good attitudes would definitely use you guys again...

Martin G. 
Clasificación:
5.0

Excellent customer service, Rochelle was amazing!

Arielle F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd B. 
Clasificación:
5.0

Muy satisfecho

Alberto Adonis Q.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

AMILCAR A. 
Clasificación:
4.0

Pleassssss hire more than one customer service representative to facilitate the transaction process. The wait time to pick up your truck is too long for one person to handle in a timely manner. Gracias

KINGSLEY T. 
Clasificación:
4.0

Give the man some additional help. Only one person working here.

KENNETH W. 
Clasificación:
5.0

Todo esta bien

ARQUIMEDE U. 
Clasificación:
5.0

Great service

DAVIS S. 
Clasificación:
5.0

Eric.... Was So So helpful... Went above excellent.... And let's not forget about Amber.... Same thing ... Went above excellent! I don't think I've ever had 2 ppl in a company... That I gave an A+.... These 2 knocked it out of the park.. 

Theresa Gayle S.  |  First Impressions 
Clasificación:
5.0

David was super friendly and helpful. You could tell he loved his job and he was more than willing to help us find the right unit to store our stuff. He made securing self-storage an absolute delight, as opposed to being tedious and lame. He turned a dreary day into a sunny one. Thanks again!!!!!

katharine e.  |  First Impressions 
Clasificación:
3.0

While the trailer was clean and in good condition. Trailer tire pressure had not been checked. Tire pressure should have been 65psi. Trailer received had tires at 30, 35, 35, and 50psi. Not happy that I had to correct pressures for a 1500 mile haul across the country. A blow out in the middle of no where would not have been fun on a holiday weekend.

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

AKUNNA E. 
Clasificación:
4.0

Be nice to them,like you were to me

KENNETH J. 
Clasificación:
5.0

Professional & Courteous!!!!

Jacqueline L.  |  Overall Experience 
Clasificación:
3.0

I had a bad experience with customer service over the phone… I was told if I rented storage after hours I would still be able to use it that day and that was not true. Next called customer service again and was promised $20 credit, never received it. In results of me not being able to get the storage it resulted in an extension of the rental of the truck. So I was charged an extra $178….. I contacted manager Eric and explained to him about the additional charges he told me he would check into it and make adjustments,and he never contacted me. So, I was lied to three times during whole transaction with customer service and the store manager. I don't trust you guys anymore.

Antoinette E. 
Clasificación:
4.0

Person who checked my truck in was professional and prompt.

Alicia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL O. 
Clasificación:
4.0

El cliente no dejó un comentario.

AKEEL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLARENCE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

QUWAN D. 
Clasificación:
5.0

Great service

ANGEL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

David T. 
Clasificación:
5.0

The staff was always friendly and very helpful. They always worked with me and gave me enough time to get things done. Would definitely recommend them to a friend.

Zachary P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

TIDO D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon U. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEOFFREY O. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSE A. 
Clasificación:
5.0

Good Location where I stay On braeswood blvd

Debra Ann S.  |  First Impressions 
Clasificación:
5.0

Very friendly service great job

RODRIGO J. 
Clasificación:
5.0

Nothing. I was in and out in 15 min

DANIEL S. 
Clasificación:
5.0

Efficient and very professional.

ROBERT K. 
Clasificación:
5.0

The representative at desk gave us good advice on renting a van and using a storage bin to keep our personal belongings until we obtain permanent place.

DONNELL A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brigette L. 
Clasificación:
5.0

Eric Hinton was professional and friendly very early in morning. The left blinker/brake light stopped functioning not long after departure. Pick up was organized and time efficient. Trailer was stable and drove well.

ROBERT B. 
Clasificación:
5.0

All is well with your location. Keep doing the things you already doing and don't rest on your oars atall.

AMOS O. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARVIN F. 
Clasificación:
5.0

Great. Great. Great service

BASIL A. 
Clasificación:
5.0

Gracias

LEROY G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Itoro I. 
Clasificación:
5.0

Great staff good people I will recommend people anytime to your location...👍👍

Heriverto G.  |  First Impressions 
Clasificación:
5.0

Thanks again, Erik!

Loraine S. 
Clasificación:
5.0

The representatives are awesome, rated 5 star !

ting W. 
Clasificación:
5.0

Service were excellent

Azuka E. 
Clasificación:
5.0

El cliente no dejó un comentario.

NASIBULLAH Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

HOWARD H. 
Clasificación:
5.0

Thank you uhaul

Ernesto C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janice N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas G.  |  Overall Experience 
Clasificación:
5.0

Adamis De La Rosa

ADAMIS D. 
Clasificación:
4.0

El cliente no dejó un comentario.

LANCE R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GUSTAVO G.  |  Overall Experience 
Clasificación:
5.0

This time was experienced without any problems. Staff was experienced and perdonable, that created a great environment. However, if an improvement were to made for customer improvement, it would be to have a gas area to fill the Van's and other Uhaul vehicles, so that customers can pay for any gas overage at the Uhaul location.

LAVONNE YOUNG S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALPHEUS A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tiffany M. 
Clasificación:
5.0

El manager fue muy amable y atento con migo

Jose M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

dorchelle c.  |  Overall Experience 
Clasificación:
5.0

Very experienced, greets customers and answers all questions. He is very professional and multi tasking with amazing attitude.

Edithmary Ijeoma P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS J.  |  First Impressions 
Clasificación:
5.0

Gracias

LEROY G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PAULETTE F.  |  Overall Experience 
Clasificación:
5.0

Esta un precio accesible y en un lugar adecuado

norge p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Floyd Jr D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Daylenis D.  |  Overall Experience 
Clasificación:
5.0

Such a nice employee would deff not let go of my units

jacqueline Orellana R.  |  First Impressions 
Clasificación:
5.0

Best storage

Jocelyn Crystal J.  |  First Impressions 
Clasificación:
3.0

The wait on my cash deposit was way to long as of to 3 weeks AFTER I check my one way rental in still No deposit by mail

Jackie C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

mishundalin E.  |  Overall Experience 
Clasificación:
5.0

Servicio al cliente de excelencia.

SAM M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHERINE G.  |  Overall Experience 
Clasificación:
5.0

U haul is good and have a good friendly staffs

Isaac E.  |  First Impressions 
Clasificación:
4.0

The gate was broken in the back. Inconvenience to move out.

Siren L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Adesola O.  |  Overall Experience 
Clasificación:
5.0

Great service. Easy pick-up and drop-off

Adesola O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Philmena D.  |  Overall Experience 
Clasificación:
5.0

Employees are very respectable very professional and know what they are doing

Edith L.  |  First Impressions 
Clasificación:
5.0

Very nice clean storage space. Excellent customers Service. Very Very Helpful and humble staff. Best Storage

theresa u.  |  First Impressions 
Clasificación:
5.0

Staff very friendly and helpful.

John R.  |  Overall Experience 
Clasificación:
5.0

Staff were always friendly and helpful. Place was always clean.

J. Robert R.  |  Overall Experience 
Clasificación:
5.0

Employees were VERY helpful and considerate of my feelings. Facility was clean they answered EVERY question or concerns I had and even supplied me and my helpers drinks.

Jackie C.  |  First Impressions 
Clasificación:
5.0

The gentleman that helped us (I don't remember his name) was extremely helpful and efficient. He made the entire process very easy.

KATHERINE G.  |  First Impressions 
Clasificación:
5.0

Excellent service.

Ruwa S.  |  Overall Experience 
Clasificación:
5.0

Thank you fveru very much i

maria m.  |  Overall Experience 
Clasificación:
2.0

Contract said one unit #; was directed to a different unit. Mgr called 2 weeks later asking if I had "moved out of my unit." Staff had cut my lock off my unit. Now must go back to straighten out mess.

Thomas G.  |  First Impressions 
Clasificación:
5.0

very friendly staff, thank you!

Jason C.  |  First Impressions 
Clasificación:
2.0

Staff rude, harrass u.

Cekennacheriff R.  |  Overall Experience 
Clasificación:
5.0

The store manager Destiny is awesome she was very helpful and very friendly she offered us several different sizes and helped us decide in the end to get a size larger than we thought thank you so muc

teresa h.  |  Overall Experience 
Clasificación:
5.0

agent was very helpful

Liam O.  |  First Impressions 
Clasificación:
5.0

Enjoyed our rental space and the ease and convienience of our space. Gracias.

juluis p.  |  Overall Experience 
Clasificación:
5.0

All the staff was very friendly and customer service was excellent

Margaret M.  |  Overall Experience 
Clasificación:
5.0

I think Destiny the general manager is awesome. She has always been very professional and very courteous ! She was very knowledgeable about the U-Haul side and the storage side.

teresa h.  |  First Impressions 
Clasificación:
5.0

Thank you Destiny and all the staff for all the help!

Daniela O.  |  Overall Experience 
Clasificación:
5.0

Very friendly staff. Great atmosphere when first walk in. Thank you so much Destiny Wilcox

veronica j.  |  Overall Experience 
Clasificación:
5.0

Every employee that I worked with was kind and helpful. Many thanks.

Delaney O.  |  Overall Experience 
Clasificación:
5.0

all was good and nice. Very helpful with any questions that I had. 3 years of niceness!!!

NANCY D.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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