Customer Reviews for U-Haul Moving & Storage of Westside

6,533 comentarios

11120 154th St   Edmonton, AB T5M3M9

(780) 451-6381

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(780) 451-6381

11120 154th St
Edmonton, AB T5M3M9

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

I will be emailing the manager about my experience. This was the worst storage unit process from start to finish I have ever had.

Ariella H.  |  First Impressions 
Clasificación:
5.0

Only thing that was missing was the lock and key that was said to be in the unit when I got there. It was not and my boyfriend had to go to the front to get it. Other than that it was great

Ashley M.  |  Online Move In 
Clasificación:
5.0

Suggesting to everyone, very professional staff, clean facility.

Robin M.  |  Overall Experience 
Clasificación:
3.0

I had 2 units, 1 indoor and 1 outdoor, the outdoor I had more access as in later access. The indoor your only allowed till 5pm, which sucks when you have a lot of stuff. I moved in, in the fall, I moved out in Dec. 24 during a deep freeze. My outside unit was frozen shut, they did put ice melt on it, but it took over an hour for them to use a pick axe and open the door. My movers had to sit and wait. The prices differ between which uhaul you go to, seems individual owners set their own prices. I used west end edm, they were more reasonable than other locations. All and all, they are ok for storage, they are better than Sentinel storage.

Chelsea C.  |  Overall Experience 
Clasificación:
5.0

Good experience

Milins J.  |  Overall Experience 
Clasificación:
4.0

Takes a long time to get rental as there only ever one or two people to check people in withline up. Need more tills in morning.

Heather C.  |  Overall Experience 
Clasificación:
5.0

This was my first time using a storage facility. It was so clean and secure. I had no worries my things would be safe. Gracias

laura s.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Leahanne L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

marc o.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Lee H.  |  Overall Experience 
Clasificación:
5.0

The price sucks, but your staff was great. Because of them I'll recommend

Sandeep D.  |  Overall Experience 
Clasificación:
5.0

The manager was very friendly and helpful. I would recommend this location to everybody

Leah A.  |  Overall Experience 
Clasificación:
5.0

Very good experience. Keep it up. Best wishes

Milins J.  |  First Impressions 
Clasificación:
3.0

We had reserved a unit a week prior and when we showed up they didn't have one available for us. The people were friendly but the layout is horrible.

Brayden R.  |  First Impressions 
Clasificación:
2.0

A pipe in the ceiling leaked all over our patio cushions and stained them. One of the staff here (short, long brown hair, worked in the evening on October 21) was very rude. She did not have a good customer service attitude, we felt that when we went to the counter we were an annoyance or inconvenience to her. She did not explain things clearly.

Brittany M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn G.  |  Overall Experience 
Clasificación:
2.0

Staff are not smiling and not friendly.. waiting too long even though no big line ups..sorry to say this but that’s what I observed.

Luciana F.  |  Overall Experience 
Clasificación:
5.0

The manager Krysten at west end location has been absolutely wonderful. I recommend your location and the staff are amazing

Christina D.  |  First Impressions 
Clasificación:
4.0

- for how short staffed everyone is these days your staff are always helpful and pleasant to deal with, and please let them know the public notices their efforts. Sincerely.

Geraldine W.  |  First Impressions 
Clasificación:
2.0

I don't expect all experiences to be bad, but it was not good. They couldn't find my reservation so we had to do a new one. They were going to give me a smaller unit than I wanted. I was told before I got there that the 2nd floor was drive up and it was not. And it took about 45 minutes in the office to set this all up. And they made me buy a circular lock even though I had just bought a U-Haul key lock.

Jordan D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Sebastian D.  |  First Impressions 
Clasificación:
3.0

Unit was not ready and there was no lock in the unit as I was told there would be for check in. I spent an hour trying to find someone to aid me when finally the yard guy, Perry, was kind enough to grab a lock for me and get me set up after hours. However this should not have been the case. The building is full of broken glass and garbage everywhere. Not well maintained.

Angela S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Penny B.  |  First Impressions 
Clasificación:
5.0

Great

Brad D.  |  First Impressions 
Clasificación:
3.0

Very easy move in and the manager was very helpful and nice.

Kirstina E.  |  Online Move In 
Clasificación:
5.0

Only issue was it is advertised as a free lock with rent now online and a lock was not provided was a little bit of a inconvenience as I had to leave and go purchase one as the store was closed

Kyle B.  |  Online Move In 
Clasificación:
5.0

Out of all the locations, the staff at this location has been the most helpful and accommodating—thank you!

Allen Lloyd A.  |  First Impressions 
Clasificación:
5.0

I've been renting a unit here for almost three years. When I call or go in, they are nice and friendly. I wish the prices were a bit better but she did tell me about the promotion on, one month free, I appreciated that!

TAMMY R.  |  First Impressions 
Clasificación:
4.0

One bone to pick was my unit was on the second floor and the elevator was not working. I had not moved in yet and was not offered a ground floor unit. I had to go on line and reserve myself at the same location. You would think the manager would have done this for me.

Ian D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald S.  |  First Impressions 
Clasificación:
5.0

Renting a storage unit was quick and easy. The person who helped us was friendly and very knowledgeable

Patricia R.  |  First Impressions 
Clasificación:
5.0

Smooth transaction pleasant and helpful staff...

Richard G.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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