U-Haul Moving & Storage of Westside

5671 comentarios

11120 154th St   Edmonton, AB T5M3M9

(780) 451-6381

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Contáctanos

(780) 451-6381

11120 154th St
Edmonton, AB T5M3M9

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
4.0

Trucks interior dirty including inside windshield. Put in 15 l of fuel on 20 k trip didn't move gas gadge. Check engine light on and running very ruff. I was not changed for the fuel or cleaning

David S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Trevor S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Barry M. 
Clasificación:
3.0

The truck drove dangerously

VIolet C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Moustafa H. 
Clasificación:
5.0

Very pleased with the staff at this location. I rented a vehicle as well as purchasing storage units from your auctionThe staff was very helpful it was a pleasure being there. On another note the location at Winterburne I will never go back to. Very bad stuff.

ALLAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio D. 
Clasificación:
2.0

When I picked it up there was glass like someone broke a window but never cleaned it .. there was a cigarette burn on the passenger seat but didnt niyicebtill couolendays later cause noone was sitting there. Then I get a nasty message one morning saying bring back truck or well report it stolen . Like they never called me or nothing that's first ti me they tried calling me and me and roomate he was there an there guy told me Tuesday at 830. So I'm unsure what the hell went wrong but not cool X

Michelle B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ben B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Satyapal R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Curtis H.  |  Overall Experience 
Clasificación:
5.0

Gavin and the team at this location made my rental experience both pleasant and effortless! Well done to the whole team! Many thanks!

Gary K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Louis Fleury R. 
Clasificación:
5.0

Dust inside, where people can be sitting, please clean well every used

Adelia Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

William G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trudi R. 
Clasificación:
3.0

unit was definitely not clean upon pick up, pictures were sent on inspection, and im not sure why a pre check in ins required, i still stood in line for 20 minutes waiting to fill paperwork out, i thought that this is why we do the online process, seems redundant, and trying to call the location to tell them i was v=bringing back trailer a day early, and i sat on the phone for 35 minutes the 1st time, then got hung up on, then when i called backed, i sat another 30 minutes, until i pulled into the location with the trailer, to find employees outside smoking & leaning against the building, wow... a smoke is more important than a customer with a rental. what if i was broke down on the highway?? brought back 1 day early, and i still pay for 3 days rental....

John S. 
Clasificación:
4.0

El cliente no dejó un comentario.

vernon N. 
Clasificación:
3.0

The truck I rented was very dirty on the inside and out. The interior windows all had a greasy film on them. I had to clean it before I left the lot. I also had to clean the driver and passenger side mirrors. The truck looked as though it wasn't cleaned I. Awhile.

LORETTA G. 
Clasificación:
5.0

This is by far and away, the best UHaul in the city! Well done, again!

Ronald M. 
Clasificación:
3.0

Vehicle maintenance is terrible! The first unit I received had to be switched out because a windshield wiper fell off. There were no spares at the location - despite this being a consumable item. The second unit had intact wipers, but they were incapable of clearing the windshield. This is a safety concern. In future, I will be looking at all other possible vendors instead of U-Haul.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian T. 
Clasificación:
5.0

They should really inspect the windshield wipes closely and replace them when needed over all my experience with uhaul was excellent

William Z. 
Clasificación:
5.0

clean uo the side mirrors, that's all I can say.

Darnell A. 
Clasificación:
4.0

I reserved 24 moving blankets at the same time as I reserved the trailer, but when I arrived to pick-up the trailer, 200 miles from my home, there were none available. The cost of the blankets was removed from my bill, but that didn't help my situation in an unfamiliar city. The counter person did check another nearby location, but they were also out. This was a mid-month move and to not have enough blankets available, especially when they were reserved in advance, is inexcusable. The customer service person at the location did what they could, but they have no control over the situation and they get to handle the frustration of the customer. For this reason, I would not recommend U-Haul.

Bruce C. 
Clasificación:
5.0

Reduce the wait time as there was one agent at the desk and many customers lined up. Other than that good job for quick processing.

MADING K. 
Clasificación:
5.0

Have a separate desk for people who pre-order rental vechiles

Evelyn B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jonathan S. 
Clasificación:
5.0

The employees that I dealt were exceptional! All aspects of service were top notch. Sadly, while waiting I had to witness an unruly and very ignorant male customer tearing into and swearing at the young lady behind the counter. I felt very sorry for the Uhaul employee that had to deal with the creep. Thank you for the exceptional experience. Don Toth

Donald T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Imelda E. 
Clasificación:
2.0

The inside of the store appeared untidy and dirty. There was merchandise clogging the entire store creating an unwelcoming atmosphere. There was equipment littered everywhere around building. But, the young man that helped me with my truck, from when I first met him to when he took the truck from me at the end, was very helpful, knowledgeable, and showed great problem solving and customer service. He made up for my less than optimal rental experience. I wish I could remember his name so that he could get credit, but he was there at 13:45 when I picked up the truck and again at 18:30 when I dropped it off (if this helps find him).

Stewart D. 
Clasificación:
4.0

When we arrived in Vancouver, we were charged 26.00 dollars for a truck wash. We were not told we had to wash the vehicle before returning. Also there was no washer fluid so we had to stop numerous time to put snow on the windshield while traveling through B.C. the staff at the Edmonton branch was fantastic. Those 2 issues were not pleasant

Marlene M. 
Clasificación:
1.0

There is funny business going on at this location. Dishonest return agent (Ryan) tried to scare me into paying for damage that did not occur during my rental. Overcharged my visa.

Justine K. 
Clasificación:
1.0

My U-haul Storage rental unit #1203 was broken into at 2:00 am. Your staff member (Nicole?) called me, and said the breakin was captured on video. Within days, she changed her story 3 separte time: 1st she can't sshow me the video due to 'privacy'. Then, the video camers weren't working. Finally, she said their ARE no cameras. This is unacceptable. I tried to close the unit rental contral in 3 separate visits to your office. 1st the staff didn't help at all (Sat. morning, young man was clerk). 2nd visit, a female staff (same one that phoned about the breakin) gave me a form to sign reliquishing my claim on any property therein, and closing the rental term by removing my credit card no. from the account (Oct 27). Finally, I kept getting emails from yyour service telling me that the rental that I had already closed was 'overdue' and you we charging me late fees on a contract that was closed. This has been a miserable experince, in which I lost thousands of dollars in property, was lied to and disrepected throughout by your staff (wyo by the way NEVER annser the phone, nor can I leave a msg), and I wasted dozens of hours trying to deal with your company on what should have never happened, if you ran a safe and secure facility. I will not forget this experience, nor will I ever recommend your service to anyone I know. Mark Ulbricht tel: (780)489-5521

Mark Stephen U.  |  Overall Experience 
Clasificación:
3.0

Average overall rating was given as this location is very tight for maneuvering vehicles. The auto transport I rented had substantial gravel on the runways; this should have been swept off before it was rented.

Mark F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly S. 
Clasificación:
1.0

This is actually probably the worst customer service I've ever experienced, next to skip the dishes. I had some fraud on my debit card, so I needed to change the card on file. I tried called U Haul for 3 weeks straight, nobody would answer the phone. The card was declined and I was charged a late fee. I decided to cancel the storage at that point. After I moved out, I STILL couldn't get ahold of anyone. They would immediately put me on hold and sometimes even hang up on me. This location is an absolute joke. I loathe going inside because they have 1 incompetent person working the counter for a lineup of 20 customers. Oh, and there is often employees just standing around doing nothing when it's super busy.

Matthew G.  |  Overall Experience 
Clasificación:
5.0

Your customer service at the rental center was excellent, staff was quick, polite, and very friendly. I applaud their efforts. The only NEGATIVE I can comment on is the central reservation system is very ineffective, they arrange everything only to find out from the local facilities they do not have the equipment available. Serious improvement needed. Your online confirmation system is terrible I tried at least 6 times with no success. I was so frustrated I called the local rental center and they took care of me. While I was picking up my rental today another customer was there to pick up their truck they had confirmation numbers everything from the system, the local office had no record of the rental or the confirmation. Needs to be improved.

Richard P. 
Clasificación:
5.0

Cab needed to be cleaned out

Paul S. 
Clasificación:
1.0

I rented a 10' vehicle in order to move a bed, mattress, box springs, coffee table, and a tv but as soon as I started driving the car I could tell the tires were not winter tires. As soon as I got to my destination the truck got stuck in the alley way where other cars were passing through with no issues. I was stuck for an hour and half and had to call my friends to come and aid me with pushing the truck out of the snow since the tires were not suited to drive in snow. I was only supposed to use the van for an hour as were I was moving was only 10 minutes away but the move ended up taking 2-and half hours and then I was charged for double the time when it was not my fault. If I would have gotten into an accident because of those tires I would have sued uhaul for renting out vehicles in Canada without winter tires.

Rufaro M. 
Clasificación:
5.0

Out of all the locations, the staff at this location has been the most helpful and accommodating—thank you!

Allen Lloyd A.  |  First Impressions 
Clasificación:
1.0

I agreed on the website reservation for $30 I went to pick it up and they said they want $150 deposit that will deduct only $40 when I come back I came back and they took $56 from the 150 deposit and I filled it with gas for another five dollars I took the fucking U-Haul for one hour and I paid $60

Abdulkarim A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken K. 
Clasificación:
4.0

El cliente no dejó un comentario.

James L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Floro B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vasile S. 
Clasificación:
4.0

I was transfered to the location on kingsway and 113st, the Happy Mart and was treated very rudley as when i was on my way to pick up the trailer i was informed that the cost went up by $100 more than i was sent the contract for. When i questioned that i was told to go back to the 155 st location. I would never suggest anyone go to that location. Nor would I encourage you to keep that location as part of your franchise.

Ken M. 
Clasificación:
3.0

i had a 26 ft truck and an autocarrier i coulndnt make the turn into lot where i was supposed to park to have truck and trailer insspected for drop off lot is to small otherwise was ok

Don R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cliff O. 
Clasificación:
5.0

The team of employees although young were awesome and so professional. They were so helpful and friendly. It was a treat dealing with them.

Bradley B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jean-Marie R. 
Clasificación:
5.0

My day started really bad because the other uHaul location didn't keep their promise. I was re routed to this location. Self check out was not working so the staff kindly checked me in without asking for a fee. Return was so smooth. The staff here are really nice!

Benigno Iii T. 
Clasificación:
5.0

The staff are so nice.

Neil A. 
Clasificación:
4.0

The drop off location I was given on the website, and which was confirmed by a phone call with U-Haul before my move, was actually not in operation. After my household move from out-of-town, there was a snowstorm happening when I had to drop off the truck. Getting to the no-longer-open location, having to call two different U-Haul phone numbers (including being on hold for about ten minutes), then getting to another drop off location was a “rigamarole” I did not appreciate, especially during very inclement weather (though I don't mean to say U-Haul was responsible for the bad weather; it was a case of bad timing). Since resolving the drop off confusion took time I was apparently considered late dropping the truck off and I was charged an extra day's rental. I am currently attempting to get that additional charge dropped but the matter is not yet resolved.

judy L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joyce M. 
Clasificación:
5.0

Maybe use better tires? Or put a spare on the trailer. I blew to tires one I didn't have service and was lucky I was close to a small town when the one blew. Other then that great service! Roadside was there not long after I called u haul. Friendly folks.

ZACHARY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karla E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven L. 
Clasificación:
4.0

The entrance to the storage facility was cluttered with others belongings left behind.

Diana R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jami C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marcia S. 
Clasificación:
1.0

Time to retire that truck. 172,000 miles; sloppy steering; weak brakes; mushy suspension; signal lights won't self cancel; just plain worn out. The gas gauge indicated the truck was full when I picked it up - the truck was NOT in fact full. I put 34.4 miles on the truck. It took 25.46 litres to fill the tank and when I returned it the gas gauge displayed exactly the same reading as it did when I picked it up. You rep would not give me ANY credit for the excess gas I put in the truck. If that truck does,in fact, get me money 5 miles per gallon, you really should just light it on fire. Won't be renting anything from you again. Really poor performance!

Mark A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan B. 
Clasificación:
3.0

The lady that helped us pickup was really good. Having to check out the vehicle on our cell phone was pretty bad service. Dropping it off was even worse. No help, no paperwork and didn't even know what the final bill was until it was emailed to us.

Donald B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenotain M. 
Clasificación:
3.0

More staff for peak hours. There was a long wait to pick up and return.

Jeff M. 
Clasificación:
5.0

Online booking was not good because I got a confirmation that was at a completely different time and location than I chose. I phoned and had that fixed. At pickup, our choice was not available but staff remedies that with another choice. Pick up and drop off staff were all excellent, friendly, efficient and helpful. I would use uHaul again anytime I need such a vehicle.

Nicole B. 
Clasificación:
4.0

You could have used more staff. It was very busy Sat morning. The staff was very helpful.

Darrell R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Phillip (Ross) H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian T.  |  Overall Experience 
Clasificación:
5.0

I need to figure out the uhaul app for self checkout. I had problems with the location finder. But the checkout with your staff went well.

Don P. 
Clasificación:
4.0

Have all glass and mirrors repaired so one can see what is going on around them or see what they are doing. And have it serviced. 4 times this year I have rented one of you pickups and all 4 times the service light was on.

Joseph R. 
Clasificación:
1.0

I waited an hour and a half for a reservation on a trailer . Pathetic management. I would NEVER recommend this location period

Chevan W. 
Clasificación:
5.0

Everything went smoothly and the guy out in the yard was very helpful

Morley F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward G. 
Clasificación:
3.0

Location really needed more than one person working the desk; lineup of five customers waiting to be served midweek at 3 PM. And clean your vehicles!

Roderick G. 
Clasificación:
5.0

There is three people work there, they all are very professional ,polite and responsible. Thanks for you hard work.

Fang X. 
Clasificación:
1.0

Call back on my number before I write entire poor experience here. I'm waiting since hours.

Akashkumar P. 
Clasificación:
4.0

Would have been nice to be able to pickup and drop pff at ur closest location.

Ronald L. 
Clasificación:
4.0

Better attention to returning equipment area early in the day. I ended up going in to find someone. Nit sure how it works, or why I specifically got missed, but just something to look out for. Only small hiccup on my otherwise very pleasant experience.

Kevin F. 
Clasificación:
5.0

Excellent customer service!!!!

Dwayne H. 
Clasificación:
4.0

All good.

Dawit H.  |  Overall Experience 
Clasificación:
4.0

Hunter Jackson was the staff behind the counter the morning I picked up the trailer. He was quite arrogant about my not having a cell that could up load my drivers license & was very put out about having to put on a glove to take it to do so himself. Did not care about his attitude or his treatment of me. I had stopped into this location to chat with staff about my rental & the process, etc. They were all most helpful & assured that all would be done with no issues. They would do all they could to help. Should I need another rental, I would make sure that Hunter was not at the counter at the time of pick up.

Edith B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Frederick B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paige T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gloria M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bonnie J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Florence F. 
Clasificación:
3.0

The gas gauge was at 3/4 tank. I only drove 13 miles, so not much gas was used. I put in $10 and fuel level was more than what I started out with and they wouldn't credit me for the overage. I shouldn't have put in any gas and they wouldn't have noticed. Hard lesson learned.

Martin B. 
Clasificación:
1.0

Very long wait to be helped initially, only 1 person and 5 people in line. Upon being helped was told to go to tent to pickup trailer. Got to tent and waited 15 minutes, no one came to help. Had to go back in and ask for help again, then the guy called someone and prompted him to come help. Still took 5 minutes for guy to show up. Dropping off experience was lacklustre, same issue where there was no one there to help check in trailer. Took 15 minutes for a guy to come and help. Made me wait for someone else who arrived after me, to pick up a new trailer rental. Contract was not submitted when I left, no proof it was checked in when it was supposed to have been so I just had to rely on the person doing it to properly do their jobs. Do not recommend this location.

Andrew R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bryce D.  |  First Impressions 
Clasificación:
1.0

Employ enough employees when there are several trucks booked so people can get on there way expediently. We waited a long time to get our truck.

James R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bryce D. 
Clasificación:
1.0

Customer service is poor, told before booking can help load up vehicle on auto trailer, but waiting 1 hour, ask customer service ,said have to wait other customer finished then pay to change contact. I have to driving 1000km that day, but for trailer total spent 90 minutes

Chengan N. 
Clasificación:
5.0

Easy and quick. The manager, Robyn, is awesome.

ROMAN W. 
Clasificación:
3.0

Was given under 1/4 of fuel. Truck was dirty inside. There was crushed pot in center console. Front window was dirty, was very hard to see. i have rented from u-haul many times and have never given 1/4 of fuel. Staff should have looked at front window. If they check inside of truck they would have seen pot in console.

MAUREENA O. 
Clasificación:
5.0

Everything was positive both customer care and vehicle selection. I'm sure I'll recommend it to my friends and I'll go back again for business with Uhaul.

Benjamin A. 
Clasificación:
2.0

The female representative you had there stated that we could only have the truck until 6:45 a.m. because there were reservations on it, but yet when we dropped it off the gentleman told us there was no reservations on it and we could have taken it again but we would have had to pay the price we paid the day before again. So he said we could keep it but by that time we didn't have any help to move more. We were up until midnight moving the night before. When we were coming back Google took us out of the way hence why we got to talk to someone at the branch when we dropped it off at 7 a.m.

Jaime T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alan D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy W. 
Clasificación:
4.0

All good, unit worked well and return went good.

Walter S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry T. 
Clasificación:
5.0

All of the staff at the west end location were friendly helpful and gave excellent customer service. I couldn't lift the dolly's that we rented they loaded them into the vehicle for me, we ended up not needing to use them. The staff also unloaded them for me. It was a welcome experience as after dealing with the location at 11335 Kingsway avenue I was not wanting to deal with Uhaul again. If all of your employees were like your west end location your company would be perfect. I hope you give the employees at the West location the recognition they deserve, in my opinion they are the best workers in their positions, especially in these times.

Brian W. 
Clasificación:
5.0

Why are so many people upset at top notch service? These people spend hundreds of thousands of dollars just so you can show up and demand a $50,000 vehicle to move your stuff and then complaint you had to wait 20 minutes? Get your head out of your A&T. I showed up on time. I returned on time. I paid the price I was told I was to pay. So what is your problem? You cannot do math? Ok they do it for you. The day I returned my rental the company had a return where the renter had I dead body in it. Your are seriously going to complain about your 15 minute delay? STFU! Please grow up.

Trevor H. 
Clasificación:
5.0

Easy peasy checkin and orientation

Morley F.  |  First Impressions 
Clasificación:
5.0

I've been renting a unit here for almost three years. When I call or go in, they are nice and friendly. I wish the prices were a bit better but she did tell me about the promotion on, one month free, I appreciated that!

TAMMY R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mona G.  |  Overall Experience 
Clasificación:
1.0

Worst experience of my life dealing with Uhaul.

Paul V.  |  Overall Experience 
Clasificación:
3.0

With only 2 employees working on a Saturday, I had to stand in line twice. Lineups were really long. You might want to increase staff to 3 for weekends.

Michelle M.  |  First Impressions 
Clasificación:
1.0

The facility was a mess, elevator barely worked. Garbage thrown around both outside and inside the building. The outer bay door that's supposed to make the facility secure was not only but broken! And then there was a homeless guy camping out inside one of the units down a few lockers from my unit! And the unit hours were limited to business hours due to lack of maintenance and two of the employees weren't wearing masks on the premises!

Damian E.  |  First Impressions 
Clasificación:
1.0

I booked a ground floor storage unit two weeks in advance, I called the night before to confirm, showed up day of to be told it wasn't available!!!! I then called the U-Haul office to wait on hold for thirty min, and then even though I was polite and nice to the CCR Taylor she hung up on me. I really don't understand how you can run a company like this, and this will be the last time I ever use your company for any of my moving and storage needs. Based on your appalling service I will be undertaking a social media campaign to ensure everyone knows about the joke U-Haul actually is, and that they have their staff lie right ti the face of their customers!

Christopher M.  |  First Impressions 
Clasificación:
4.0

Only problem on the day when we were moving out was, that we were waiting for 30 min, even though I checked in the day before. The main door was closed so we had to take out our stuff through the side door, which was tough but we survived. There was no courtesy dollies at all, and usually some were there, so we had to get one from the other storage building. Other than this, everything was ok.

Darko K.  |  Overall Experience 
Clasificación:
5.0

Best storage place.

Erlinda R.  |  Overall Experience 
Clasificación:
5.0

The front desk staff were very polite and accommodating despite the office being very busy. They were able to answer all of my questions and provide me with equipment I required at no extra cost. The staff even provided some suggestions about how to strategically park the truck so that it would be easier to unload in the storage bay. The return of the truck was so easy and seamless, I had to clarify a couple times if there was anything else that needed to be done and it was already taken care of!

Ayesha N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Darcy H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jane C.  |  First Impressions 
Clasificación:
2.0

My unit was broke into and my belongings were stolen and was horrible dealing with you the only person that was helpful was Robyn . You may aswell not even have a phone cause it never gets andwered

Shane R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria H.  |  Overall Experience 
Clasificación:
4.0

Friendly & helpful

Hailey L.  |  First Impressions 
Clasificación:
5.0

Excellent service! Will definitely come again and recommend U-Haul to my friends and family! 😊

Larie W.  |  Overall Experience 
Clasificación:
4.0

One bone to pick was my unit was on the second floor and the elevator was not working. I had not moved in yet and was not offered a ground floor unit. I had to go on line and reserve myself at the same location. You would think the manager would have done this for me.

Ian D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TEHYA M.  |  First Impressions 
Clasificación:
5.0

Aside from waiting in a long line for the lock all was good

Ian D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter B.  |  Overall Experience 
Clasificación:
5.0

I have never had such exceptional service like here at U Haul on 154 St Edmonton. Robyn's at this location is amazing with such integrity, professionalism, kindness, and yet she knows your name right away before you get to the counter. This young lady needs to be commended and if at all show her this.message. THANK YOU ROBYN FOR EVERYTHING YOU DO!!! Best Regards K.Schultz

KIM S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Darryl S.  |  First Impressions 
Clasificación:
5.0

I left question 5 unanswered because no the facility could have been cleaned more often: washroom ,garbage,can with paper towels over flowing, toilet paper missing: however after I spoke to one of the fellow attendants , he saaid that people just take the roll with them- I'm aware that the human mind leaves much to be desired! you are off the hook on that one. Come prepared! Garbage at main doors left for days. I was at the facility U-Haul fairly often. Lots of garbage out in front of the truck rental check area- I even picked up some of the broken plastic totes. I would say room for improvement. simply assign someone to do a check every evening - would solve the problem. All in all, as indicated.liked the bright lights and warm temp. during winter. see you again. Arno

Arno K.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Lacey V.  |  Overall Experience 
Clasificación:
3.0

The late fee are crazy

Chad A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian T.  |  First Impressions 
Clasificación:
3.0

It’s just to expensive to rent any rooms for a long time

Jimmy M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Nadiia S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Benjamin A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ANDREW W.  |  Overall Experience 
Clasificación:
5.0

The staff and management was absolutely helpful in any way possible for me and my family.very professional and courteous.im very very pleased I came to the west side storage.thank you Robyn.M. and your team should b very proud of all of them .thx

Jason C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mariam H.  |  Overall Experience 
Clasificación:
1.0

-always had trouble with the monthly payments, was locked out of storage locker monthly which was very inconvenient. Every error was on the side of uhaul -the area where the unloading zone for the storage lockers were was always totally covered in ice. Looks like it was barely salted or cared for -when I urgently needed access to my storage locker and was locked out, the following day I tried to call to sort it out at around 6pm, still an hour left of operating. Called the store the entire hour and NO ONE could answer. Just want to the call centre -seems like no one cares about their work here, unmotivated, not caring? Not sure but it was never a super pleasant experience.

Anthony C.  |  Overall Experience 
Clasificación:
5.0

Renting a storage unit was quick and easy. The person who helped us was friendly and very knowledgeable

Patricia R.  |  First Impressions 
Clasificación:
5.0

Great customer service, the facility is fairly clean and the truck I rented was clean

Corey H.  |  Overall Experience 
Clasificación:
4.0

Lost the reservation for the storage unit, but the sales agent took care of us and ensured we received the space we needed.

Vern T.  |  First Impressions 
Clasificación:
5.0

Friendly service& efficient information about security services with using storage. Keep it up

Wendy L.  |  Overall Experience 
Clasificación:
5.0

I've been happy with the Westside UHaul storage.The storage unit was great for the time I needed it.

Margaret G.  |  Overall Experience 
Clasificación:
5.0

Light in a dark tunnel. Even when things took 3 times l expected. No (wait time) Yes (clean, Staff friendly helpfull. WD40 helps re: gravel, salt. Nice plastic don't shatter like glass (heate storage

Joe K.  |  First Impressions 
Clasificación:
5.0

The storage unit was in excellent condition

Corey H.  |  First Impressions 
Clasificación:
5.0

Excellent service! Thank you Robyn

KIM S.  |  Overall Experience 
Clasificación:
3.0

Staff were not eager to help and did not go out of their way to help you. Even if they were standing right beside you watching you struggle.

Chelsea T.  |  First Impressions 
Clasificación:
5.0

Staff was friendly and quick.

Adam H.  |  First Impressions 
Clasificación:
5.0

It was a great experience

Peter B.  |  First Impressions 
Clasificación:
5.0

Smooth transaction pleasant and helpful staff...

Richard G.  |  First Impressions 
Clasificación:
1.0

Ignored on hold for 22 minutes I called back 10 times until they had to pick up. Poison boxes in the lockers so wash your stuff. Ridiculous late fees but that's probably all uhauls.

Justin l.  |  Overall Experience 
Clasificación:
5.0

EXCELLENT cutomer service provided by Hunter. Thanks!!!

Vivian A.  |  First Impressions 
Clasificación:
5.0

Friendly, knowledgeable service.

Kathryn M.  |  First Impressions 
Clasificación:
5.0

Uhaul storage is ideal for Canadian and very useful

Robert G.  |  Overall Experience 
Clasificación:
5.0

I'd go back to them for sure

therese a.  |  Overall Experience 
Clasificación:
5.0

That is good service Thank you

Sean C.  |  Overall Experience 
Clasificación:
4.0

very personable staff

Franklin G.  |  Overall Experience 
Clasificación:
5.0

Even though the lock form the main area was still on my locker and I had to wait for someone to take it off everything else went sooth

Cheryl S.  |  Overall Experience 
Clasificación:
1.0

Completely awful experience

Danielle F.  |  Overall Experience 
Clasificación:
4.0

Staff was extremely polite, helpful and a pleasure to know over the past 6 1/2 years. They all deserve a salary increase !

JOHN H.  |  Overall Experience 
Clasificación:
5.0

The staff were extremely friendly and helpful, and allowed me to move my items out three days after the payment date without having to pay for the new month. Have already recommended to others. Thx!

Ashley H.  |  Overall Experience 
Clasificación:
5.0

I would use your services again if needed in the future, I have no regrets storing my things with you guys. ¡Gracias!

Unale L.  |  Overall Experience 
Clasificación:
5.0

I didnt get her name but the girl was amazing! Give her a raise! She was so accommodating and easy to talk to. I give her high fives and thumbs up.

LAURA D.  |  First Impressions 
Clasificación:
2.0

Truck had to be filkedevery 175 km. That's ridiculous. The play in the steering wheel was so poor that driving that vehicle was dangerous to myself as well as others on th road. Had I encountered sn

jason w.  |  First Impressions 
Clasificación:
5.0

I signed up as the person responsible for the unit, was assured Joel Whiteley was on the list for access. everything inside are his belongings. He lost key card.. please let him have access!! thanks

Christine R.  |  First Impressions 
Clasificación:
5.0

First class service Couldn’t ask for more

Peter S.  |  First Impressions 
Clasificación:
5.0

Fantastic customer service. Always had what I needed or found the next closest location that did. Highly recommend this facility for all rental / moving purposes. Thanks

Kyle L.  |  Overall Experience 
Clasificación:
2.0

The staff was very nice and helpful. The area was not well maintained and lots of garbage everywhere.

Brett L.  |  Overall Experience 
Clasificación:
5.0

The staff have been very courteous and have gone above and beyond for me. I can't thank them enough for all their help along the way.

Jonathan H.  |  Overall Experience 
Clasificación:
5.0

The staff at this location are always friendly and willing to do what they can to help out.

ROMAN W.  |  First Impressions 
Clasificación:
5.0

The girls at the counter was very helpful and friendly awesome service loved it Thank You so much ❤️❤️❤️

Jimmy M.  |  First Impressions 
Clasificación:
5.0

You are very good for helping people keep up the good work

Robert G.  |  First Impressions 
Clasificación:
5.0

Fantastic customer service from Robin the GM.Friendly,efficient and knows her job.We made the right choice to pick west end uhaul. Thanks Robin

Kim D.  |  First Impressions 
Clasificación:
5.0

Clean facility, classy setup, convenient access, and capable staff

Ralph K.  |  Overall Experience 
Clasificación:
5.0

The service was excellent.. I'm speechless 😶

therese a.  |  First Impressions 
Clasificación:
5.0

It was a great experience. Thank you for your service and one month free storage.

Natalie H.  |  First Impressions 
Clasificación:
5.0

Excellent facility and great staff.

Linda R.  |  Overall Experience 
Clasificación:
5.0

Very satisfied customers service

HYOUNG CHUL M.  |  Overall Experience 
Clasificación:
5.0

I have just rented a unit- haven't had time to begin moving in. weather today seems to be snow! will visit at a later date. thx. Arno

Arno K.  |  First Impressions 
Clasificación:
4.0

They where really good to me. Thank you very much

patricia g.  |  Overall Experience 
Clasificación:
4.0

Its very helpful for us does who dont have space at home or start to move right away.Its convienient and Jayson is very helpful to us and giving us tips before to put our stuff. Some part has no light

Rolando F.  |  Overall Experience 
Clasificación:
5.0

Nice facility, seemingly nice staff, the staff member who helped me was very knowledgable

Kevin R.  |  First Impressions 
Clasificación:
4.0

Over all I would recommend this facility to anyone who might need a place to store your belongings. Staff was friendly and helpful.

Brenda J.  |  Overall Experience 
Clasificación:
1.0

The mice issue needs to be controlled, my furniture was ruined. They advertised a free month that I never received... will never go back.

Jamie B.  |  Overall Experience 
Clasificación:
5.0

The staff this afternoon were awesome. My uhaul truck got stuck in the snow just outside your depot and they were there helping push it out, could not have done it with out them.

Allan R.  |  First Impressions 
Clasificación:
5.0

great service

Tracey S. | Reservación
Clasificación:
5.0

Everyone I interacted with with friendly and helpful which made my move easy

HECTOR P.  |  Overall Experience 
Clasificación:
5.0

Easy access . Staff always pleasant. There was a mix up when I changed cc#, but was quickly reimbursed the late fee. Thanks.

CAROLYN H.  |  Overall Experience 
Clasificación:
5.0

Avoid going for desk service a peak times..Wait is too long.

Jonathan B.  |  Overall Experience 
Clasificación:
3.0

Pretty good facility overall. Pricing is on the high side. Perhaps loyalty discounts for long term renters?

ROB M.  |  Overall Experience 
Clasificación:
3.0

Understaffed at month end so a lot of waiting. Good customer service from the one gal at the desk. Your point of sale machines are poor and don't process accurately, declines transaction for no reason

Orval B.  |  Overall Experience 
Clasificación:
2.0

The whole process is so unorganized.

Kailey O.  |  Overall Experience 
Clasificación:
4.0

Ty

JASON PIERRE M.  |  Overall Experience 
Clasificación:
4.0

Very busy location. More staff may be necessary so customers aren't waiting for service.

Dana S.  |  Overall Experience 
Clasificación:
4.0

Site needs to have better mouse control . A bunch of my stuff was ruined by mice .

Gordon K.  |  Overall Experience 
Clasificación:
2.0

The alarm would go off every 5 minutes for no reason. The alarm was deafening and extremely annoying. A staff member parked infornt of a loading bay and scoffed when I asked for them it. Very rude.

david a.  |  Overall Experience 
Clasificación:
5.0

the young lady who set us up was fantastic I don't have her name at this point do to still unpacking Thank you and for sure we will use again when needed

Ralph T.  |  Overall Experience 
Clasificación:
5.0

Westside storage is an awesome facility with great staff

ROMAN W.  |  Overall Experience 
Clasificación:
3.0

Was a couple days late for rent but didn't need the unit anymore they let me empty it instead of having to pay another month. Thanks to the manager.

Justin P.  |  Overall Experience 
Clasificación:
5.0

none

Mary M.  |  Overall Experience 
Clasificación:
5.0

Service was quick and efficient. Very helpful.

Megan P.  |  Overall Experience 
Clasificación:
2.0

Property is filthy w/gbg everywhere, indoors & out. Street ppl at their unit all day. Massive mouse issue indoors. Place reeks. Mouse urine & feces all over my furniture. Costly cleaning. Never again.

Jackie M.  |  Overall Experience 
Clasificación:
5.0

*

Clayton Z.  |  Overall Experience 
Clasificación:
5.0

Units were clean and secure. Decent rates. Employees are easy to work with.

Ruby B.  |  Overall Experience 
Clasificación:
5.0

Excellent storage facility

Anita W.  |  Overall Experience 
Clasificación:
5.0

Good customer service, friendly and knowledgable.

Donna S.  |  Overall Experience 
Clasificación:
5.0

Great service.

Colin S.  |  Overall Experience 
Clasificación:
3.0

Access to my unit was bad, since there's only one way to drive in and it was often blocked. Hours were somewhat limited. Online updates seldom work worked. Good access to dollies. Key cards work well

JAMIE K.  |  Overall Experience 
Clasificación:
5.0

Very nice people, nice storage units, nice facility. Good boxes...strong and good sizes. All good. Thank you for a nice experience.

Ronald W.  |  Overall Experience 
Clasificación:
2.0

There was ice on the loading dock~ very dangerous , caused by the snow melting from the roof and freezing overnight. Access to the storage building entrance was often restricted by the trucks

tony r.  |  Overall Experience 
Clasificación:
5.0

great staff and service at this location.

ROMAN W.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

  • Moving Truck Icon
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Trailer Icon
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Self-Storage Icon
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • U-Box Container Icon
    Contenedores U-Box®

    We ship across town or accross the world!

  • Moving Supplies Icon
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Trailer Hitch Icon
    Enganches para remolque

    U-Haul is North America's #1 hitch installer!

Volver
arriba